JD - PMO & Process Quality
JD - PMO & Process Quality
This role cuts across the Business, Control and Support Functions of the Bank
Own every action required to complete projects and deliver on expected outcome to the
2 satisfaction of stake holders (Structure, Policies, Process, Technology, Training to end users,
Service Delivery, Resourcing, Analysis, Measurements,++)
Manage cross Business-unit linkages, bottlenecks and strive for resolutions
3
Interact and facilitate reporting and resolution on bottlenecks with Bank's senior leadership
4 Documentation of projects, business cases, benefits and manage archival of these documents
Monitoring and publish Project Management Dashboards / reports for Senior management and
5
other decision making groups
Ensure benefit delivery as per financial and non-financial targets in managed projects through
6
effective implementation and change management
Key Measurement Criteria : Project Metric Delivery; Stakeholder Satisfaction; % to
7
Banks Revenue & Profitability Targets
C. QUALIFICATIONS AND EXPERIENCE REQUIREMENT
Qualifications
Essential MBA from a premier
Institute
Preferred Lean Six Sigma Certified Black Belt, Project Management Certified,
JAIIB/CAIIB
Apt in Quality & Improvement Methodologies like Performance
Excellence Models, COPC, TQM, Agile,++
Experience
Essential Minimum 4-6 years of experience in Banking/Financial Services/Consultancy
Preferred Good working knowledge of Banking Financials, Cost analysis &
JOB DESCRIPTION
Management Solutions delivery orientation will be a key differentiator
Ability to source, collate and quantitative analysis of data, distilling to the
essence required and interpreting it to seek cause and effect relationships
Problem solving and leadership skills to meet the need of using a blend of
intuition and analysis, ability to multi-task and have a balance between the
strategic & operational focus
Ability to view issues from various angles/lenses and build alternative views.
Ability to influence people using these disparate views
Project analysis and delivery excellence in a banking change environment
Excellent communication, negotiation and influencing skills
D. COMPETENCY REQUIREMENTS
a. Technical Skills
Skill Attribute
Project Overall Project Management & Execution, including Initiating & Planning,
Management Delivering results, Monitoring & Controlling, Project Risks, Stakeholder Mgmt.,
Project Closure
Business Research to understand data points required to produce a certain result or
Analysis data analysis; Working on complex data elements
Requirement gathering to produce structured, functional specifications
Proven record of working through the full project life cycle; working in a project
environment with different methodologies and approaches
Strong analytical skills
Consulting Project & Change Management within a Universal banking environment
Skills Dealing with a cross section of colleagues, influencing skills and building
bridges to achieve desired results
Ability and flexibility to work in disparate functional areas of the Bank
Delivery Excellence in reports & presentations produced/delivered.
EUC Skills MS Excel, Word & Power point
Business Makes sound commercial decisions/reccomendations based on a long term
Acumen view of member needs, industry developments, political environment,
commercial viability and other socio - economic factors
Competency Usage of methodologies like LEAN, Six Sigma, BPR
requirements Stakeholder and Communication Management; Strong people and relationship
management skills
b. Behavioural Skills
Competencies Attribute
Self-Driven Self-starter & self-driven & should continuously improvise
Accountability Being answerable and liable
Attention to Detail Being meticulous and checking the nitty gritty
Conceptual Thinking Ability to identify patterns or links between seemingly unrelated issues
Creativity Creating new & imaginative ideas to be applied as solutions
Teamwork Working Collaboratively to achieve the common goals
People Skills Understanding people; using appropriate approaches to obtain results
Communications The ability to convey information to others effectively and efficiently
Time Management Managing time effectively - allocating the right time to the right activity
Problem Solving Using generic or ad hoc methods, in an orderly manner, for finding
solutions to problems
Initiative Ability to assess and take initiatives independently
JOB DESCRIPTION