Iffat Sadia (191011195) - BUS 203 - Final Assessment (Spring 2021)

School of Business/BBA Program
Term/Semester: Summer 2021 FInal Assessment (ONLINE VERSION)

Course Code: BUS 203 Course Title: Principles of Management Section 1
Time: 120 minutes (2 Hours) Full Marks: 30
(Answer all questions. Each question carries 15 marks)
NAME: Iffat Sadia ID: 191011195

____________________________________________________________________________
1. Imagine that you are running a chain flower shop across Dhaka. The corporate office is
in Dhanmondi and branches are situated at different strategic positions. The strength of
your business is that you strictly maintain the freshness of flowers anytime of the day.
For this business operation, identify one centralized and one decentralized decision.
Explain the rationale for keeping these decisions centralized or decentralized.
Answers: For my Business Operation one centralization and one decentralization decision is
given below:
Centralized Decision: Centralisation is a corporate structure where one person takes critical
decisions (such as the distribution of resources) and gives the organization the major strategic
direction. The owner takes all the choices on the goods, services, policy guidance, and most
other important areas, in the majority of small enterprises. However, to be centralized, a firm
must not be tiny. In my business, a centralized decision could be a complete “look after” to the
maintenance of my flower. This decision would be completely made by the company and here I
would not like to take any feedback from any employee. As it can be seen that the strength of
my business is the freshness of my flowers. Flowers here are the main thing that is continuously
attracting the consumers and helping my industry to gain profit. So in this case the decision of
taking care of flowers would only be taken care of by me. I will instruct the worker on how to
take care of and maintain the freshness of my flowers as it is mentioned that the freshness of
my flower is my strength. This is a centralized decision because here I am the one who is
making the decisions of keeping the flower fresh. Besides that, I am the one who is providing
strategy to my employee on how to keep my flowers fresh. This is why it is a centralized
decision and that is the reason behind choosing centralization here.
Decentralized Decision: Decentralization is a corporate structure that takes decisions at

multiple levels of the organization. Decentralized companies are normally divided into lesser
parts or groups to make it simpler for the firm and people to assess their performance within
each sub-group. Many companies operate in extremely competitive marketplaces and
industries. A firm must work hard to establish strategic competitive advantages that differentiate
the company from its counterparts in order to remain effective. My flower shop business is
mainly a service-based business. It is segmented into many categories. Each category needs to
be maintained by each employee. But together the whole segments will be controlled by one
manager for one certain section who will take care of everything of that category in order to
properly keep maintaining it. It will be beneficial for my company in a very good way to expand.
As we do know, Decentralization is not restricted to a certain form of organization, and most
organizations which have become more large and complicated are to some extent
decentralized, so that same thing goes with my business too. My managers will take care of
every segment of my business such as - Account and sales, Information Dept, etc. They do
have to take decisions precisely in order to expand my business and that is why I, the owner is
providing them to use their own complete opinion in order to adapt to this. That is why and this
is the reason I chose decentralized decision.
2. You are the HR manager in a large telecom company. You need to hire a group of fresh
graduates as Management Trainee Officer (MTO) for the Business Development
department. Through online recruitment sources, you have collected applications. The
preliminary filtering of the applicants is already done. Suggest suitable selection
methods/tools for this position. Explain the rationale for your suggestions.
Answers:
As an HR manager of a large telecom company, I would like to select the following tools for the
recruitment of MTO position-
Written tests: Different written selection exams are aptitude test, IQ test, reasoning test,
personality test, etc. During the selection procedure, These exams are designed to evaluate the
possible applicant objectively. I would follow the same way in the written test in order to find out
the perfect one. Most importantly I would not be biased towards anyone in this method. As it is
a written test for the MTO position, so the format would be mainly in communicative, aptitude,
personality, and creative thinking test format.
Performance Simulation test: Organizations utilize a performance simulation exam to assess

candidates for a job. The fundamental concept of the performance simulation exam is that the
applicant is in a controlled environment to do the actual job. In this case, I would like to follow
that too. Because to choose a proper MTO I need to take a test that whether an individual is
prepared enough to do his/her job in different situations. In order to determine their strengths
and shortcomings, I should examine their knowledge, skills, and abilities to enable them to show
the task/issue they are to be evaluated. I'd also record them doing the job and invite colleagues
to monitor and offer helpful criticism.
Interview: Another method that I would like to follow is taking interviews. Interviews are an
essential stage in the selection process of employees. When done properly, the interview allows
the employer to assess if the qualifications, experience, and personality of the candidate fit the
criteria of the position. The employer also assists in assessing if a candidate would probably fit
into the business culture. Preparing for an interview may also assist to define the responsibilities
of a role. So that is why choosing the right MTO would be a crucial tool. I would like to prefer the
direct one-to-one interview.
Realistic Job Preview (RJP): It is a technique for recruiting both the positive and poor
elements of a job. It is mostly utilized to offer a real insight into what the work involves for a
prospective employee. Like the measure of job fitness, it is designed to assist candidates to
decide if they are good matches and offer a deeper picture of the agency and position (i.e.
workplace, tasks, expectations). I would follow this method too because I would like to let my
upcoming employee know that there are both good and bad sides of a job has and one needs to
handle it in a balanced way. Everyone will be allowed here to take the test even the mismatched
one. That’s why I would include this method too.
Background Investigations: The final selection process that I will do is this one. I consider this
as a vital one too. A background investigation helps employers assess an applicant's job history
claim, address check, training check, criminal record, gap check, and reference inspection. The
business sector in the past has witnessed some important departures as a result of factual
deception. Of course, as an HR manager, it is my duty to recruit the perfect one with the perfect
background. That is why I would choose this method.

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School of Business/BBA Program

Term/Semester: Summer 2021 FInal Assessment (ONLINE VERSION)

NAME: Iffat Sadia ID: 191011195

Decentralized Decision: Decentralization is a corporate structure that takes decisions at

Performance Simulation test: Organizations utilize a performance simulation exam to assess

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