Cebu Advertising Tactics
Cebu Advertising Tactics
Cebu Advertising Tactics
[email protected]
[email protected]
[email protected]
2
Abstract
Keywords
Introduction
Finally, the last advertising tactic encompasses production and influence of daily
routines, peer conversations and advertising awards and media appearances (Nyilasy, Kreshel &
Reid, in press). “Second knowledge,” simply points to the civilization of which advertisers,
clients and viewers are incased in— daily routines, peer interaction, informal conversations, and
even grapevine communication. Advertisers, clients and viewers unconsciously accept
information obtained in this culture, relying on knowledge based on others, unknown of the
obscured advertising community of which they are a part of. (Nyilasy et. al, 2012)
Selecting one of these seven common tactics is only one step in an advertising strategy. Schultz,
Tannenbaum & Lauterborn (1993) emphasized the importance of communication foundation in
an Integrated Marketing Communication (IMC) plan. IMC focuses mainly on interactive
communication, which is from source to receiver and vice versa. It is important for an
advertising message to resonate with its audience, therefore communication tactic becomes
entirely different when the aim is to engross customers in a dialogue instead of targeting them
with a persuasive message. The paradigm shift now sees the customer as a participant instead of
a target in a vigorous ongoing communication exchange (Moriarty & Schultz, 1993, 1994). As
the marketing communication model moves from a one-way street type of communication to a
multi-way road, the new era also replicates the idea that clients are not just targets of advertising
tactics, but they too may steer the communication process through customer-initiated messages
(Duncan, 1995 in Rodgers & Thorson, 2012).
Targeted Market. About being able to create customer-initiated messages and a brand
identity for products and the company, it is also important for the message to be centralized and
consistent. Integration of key messages in different platforms targeted to specific audiences helps
the message become comprehensible to the audience.
DeLozier (1976) discovered that it is vital for all marketing elements to be regarded as
communication variables and insinuated that each element must be carefully considered as these
are all correlated to one another. He further explained that these are the building blocks of a
carefully thought through integrated program. Contact points, as termed by Schultz et al. (1993)
& Duncan (1995) are ways of which the different facets of the marketing complex say about the
brand as well as every happenstance a consumer gets with anything that relates to the brand
through any communication channel, hence contact points.
Channel. It is important therefore for an advertising message to be tailored carefully to
the selected marketing segment it deems to persuade. Strategies should be crafted carefully to
make sure multi-channel communication that reached every market segment had one, cohesive,
synchronized message (Moriarty & Schultz, 1993, 1994).
As explored in a study by Saraf and Thyagarajan (2009), identifying and understanding
the target segment and the media they use is crucial when it comes to advertising. The focus of
6
this study was on Elephant Atta and the brand’s decision to promote their new product, Elephant
Chakki Gold on broadcast media. This qualitative investigation delves on the in-depth
understanding of the target audience and the effective approach to media that should be applied
in order to reach out to the company’s selected market segment. The target audience of Elephant
Chakki Gold are the second and third generation housewives in Punjabi, Pakistani, and Gujarati
houses. The company understood that the South Asian population are most receptive when it
comes to the television being used as a medium, rather than print, radio, or outdoor seeing as the
community are fervent watchers of soaps, competitions, shows, and movies. Noting this
observation, Elephant Atta decided to broadcast their advertisements through TV commercials in
key ethnic channels. In addition, sponsorships were also taken from well-known programs in
prime time programs. This media strategy enabled the brand to address the three target audience
in unison.
As a result, the campaign was a success garnering a 206 percent growth rate in a span of
one year. The campaign was also reported to have a 17 percent upsurge in advertising awareness
in the targeted Indian Gujarati population, 20 percent increase in unprompted awareness among
the Punjabi houses, and a 23 per cent rise in the Gujarati subgroups. The successful Elephant
Chakki Gold Atta advertising campaign proves that the anticipated response and surge in
awareness and response levels can be achieved through the combined efforts of targeted media
and effective creative positioning, therefore putting the Perceptual Integration theory in check.
Advertisements are made by the advertiser to cater to the needs of the audience, thus the
audience and their preferences are vital in the success of an advertisement. Seeing preferences
play a vital role in the selection of advertising platforms, the preference of the selected Cebuano
target market in terms of discovering innovations or new products is another field of interest in
this present study. According to Rogers (1983), diffusion of innovation can be defined as “the
process by which an innovation is communicated through certain channels over time among the
members of a social system.”
Roger further states that innovation encapsulates “an idea, practice, or object that is
perceived as new by an individual or other unit of adoption.” He states that there are numerous
varieties of innovation: a new product or service, an important modification of a present product
or service, or a change in market position, price or quality, among others. Additionally, there are
two elements to consider when it comes to innovations as elaborated by Rogers.
The first element is the channel, a necessary component which affects the relaying of
messages between a sender and a receiver. In the theory, the most often utilized channels are
mass media and interpersonal communication. Mass media involves platforms such as radio,
television and social media in contrast to interpersonal communication which encompasses a
two-way communication street. Both communication channels are more prevailing when
creating or changing an individual’s perception. (Rogers, 2003) However, as relayed by Cutlip,
Center, and Broom (2000), the audience’s decisions on whether to take on an innovation are
affected more by interpersonal communication whereas the mass media is a more effective
means to produce or proliferate an innovation’s awareness.
The second element is the social system, which is defined as “a set of interrelated units
that are engaged in joint problem in solving to accomplish a common goal” (Rogers, 1983). A
social system, which may comprise of organizations, informal groups, individuals, or
subsystems, is the locale wherein an innovation is diffused. When placed under scrutiny, social
systems take account of the effects of the innovation on social structures, how the social
structure standards affect the diffusion process, the roles opinion leaders play in the process, the
7
judgements created regarding the innovation, and the innovation’s consequences (Diffusion of
Innovation, 2003).
Pigot and Flakelar’s case study (2006) explored the marketing strategy of a new product
as launched by Coca Cola, identified as the top beverage manufacturer in the world. With the
constant change of lifestyles, preferences, and tastes of its customers, the established company
realized the need to expand their products. A qualitative research focused on the marketing
background, consumer insight, target market, communication objectives, and media strategy of
Coca Cola’s newest product, Fruitopia. The target market included individuals aged 18-29 years
old. A limited qualitative research was done on Fruitopia’s two TV commercials along with a
sampling activity that piloted across five metro markets to catch the target audience in their
working environment at 9 o’clock on Monday mornings which is noted to be the least energetic
part of the week.
As seen in the study, television was used as the primary vehicle in the launch of the new
product. Television promotions about this product resulted in a 35.3 percent increase in
Fruitopia’s volume. The consumers reacted positively to an innovation that ventured to have fun
in advertising their new product. The study provides an in-depth assessment on how a target
market prefers to discover a new product released by an already established company which
proves to be useful in the investigation of this study seeing as this present research tries to clarify
how certain target markets prefer to learn about an innovation.
In a broader perspective, the present study not only aims to analyze the advertising tactics
done by the aforementioned chosen grassroot Cebuano companies including Island Souvenirs
and Pages Holdings Incorporated, but also intends to contribute to the commercial scene in the
local context by determining an Integrated Marketing Communication guideline grounded on
Moriarty, Mitchells, & Wells (2012) to be utilized by existing and future Cebuano grassroot
companies. Specifically, it aims to answer the following questions:
1. What advertising tactics proposed by Nyilasy, Kreshel, & Reid (2012) are dominant in
grassroot companies?
2. What are the preferred advertising tactics of the selected Cebuano market segmentation as
defined by Berkowitz et al., 2000 (as cited in Belch & Belch, 2001)?
3. Using Rogers’ (1983) Diffusion of Innovation Theory, where do each of these selected
Cebuano target market prefer to discover new products in terms of channel and social system?
4. What Integrated Marketing Communication (IMC) guidelines grounded on Moriarty, Mitchell
and Wells’ (2009) may be proposed to be used by local Cebuano companies?
Methodology
This study applied a qualitative research method. Specifically, it dealt with content
analysis that sought to analyze the advertising tactic evident in the advertisements which was
supported by questionnaires that was disseminated and answered by the selected marketing
segments.
The sources of data included the collated advertisements from January 2017 – June 2017
from the selected Cebuano grassroot companies. In the case of Pages Holdings, only the top two
companies who have the most likes on its Facebook page was subject to research, Lantaw Native
Restaurant and Thirsty Fresh Fruit Juices and Shakes. For the second company, researchers
collected the print and social media advertisements of Island Souvenirs.
The study’s respondents were college students aged 18-21, young professionals aged 22-
25, and Cebuano citizens aged 30 and above, each representing the different marketing classes.
Since different marketing classes have different advertising preferences, the varied three market
segments were the focus of the present research paper. The universities were selected according
8
to the cost of tuition fees, seeing as these schools represent the higher and lower tuition fees
among the private and public universities in Cebu. Office places were randomly selected for
those with employees aged 22-25 years old and local barangays with tricycle drivers, jeepney
drivers and sari-sari store vendors.
Questionnaires were answered by the selected research participants representing the
different marketing segments. The questionnaires included inquiries which aided the researchers
in determining what advertising tactics and medium do each of the selected marketing segment
prefer to be used by the selected Cebuano local companies when releasing advertisements. The
questionnaires also made use of Likert’s scale to be able to determine the specific preference of
each marketing segment. In addition, coding sheets patterned to the aforementioned frameworks
were utilized in the present research in dealing with the categorization and organization of the
accumulated responses from each marketing segment.
These were the steps taken in gathering the data. Using the framework of Nyilasy,
Kreshel, & Reid (2012) advertising tactics, the researchers categorized the collated
advertisements from each of the local Cebuano companies under each tactic depending on the
dominant tactic found in advertisement starting from January 1, 2017 – June 31, 2017 and
surveyed the selected marketing audience through the handed-out questionnaires using Likert’s
Scale’s Level of Agreement (strongly disagree, disagree, neither agree nor disagree, agree,
strongly agree) to analyze the preferences of each segment. The survey included questions of
preferences, which served as the base of the respondents’ level of agreement. After which, the
researchers then came up with a proposed advertising strategic guideline that will serve as future
use for any local Cebuano company.
This portion presents the data gathered from the collated advertisements and the surveys
and its respective findings.
Table 1 presents the numerical count of the three advertising tactics proposed by Nyilasy,
Kreshel, and Reid (2012) used by the selected grassroot companies in their print and social
media advertisements from January 2017-June 2017.
Table 1.
Most Dominant Advertising Tactic
N = 127
Lantaw
SRP 2 6 1
Pages Lantaw
Holdings 1 8 0
Cordova
Inc.
Lantaw
1 8 0
Busay
Thirsty 27 3 14
Island Souvenirs 33 19 4
9
TOTAL 64 44 19
The most dominant advertising tactic discovered is the Rhetorical Tactics, specifically,
selling creatives with strategy. Meanwhile, the least utilized tactic falls under the Knowledge
Creation Tactics. It was also found out in the study that each industry employs the different
tactics based on the product, good or service that it offers.
In the case of the Lantaw Group of restaurants, they used Relationship Management
Tactics seeing as their chain of restaurants typically cater to families. The hotel and food
industry are no foreigner to building relationships not just for their customers, but for themselves
towards their customers. It is no surprise that Relationship Management Tactic is the most
dominant tactic for Lantaw Group of Restaurants, as opposed to both Thirsty and Island
Souvenirs which leaned more onto the Rhetorical Tactics, seeing as their target market
comprised of the youth.
This tactic is used the most by Thirsty ads seeing as the target market are mostly students
keeping in mind that the individuals who like the company’s Instagram and Facebook page and
posts are high school and college students. Since the advertisements are targeted to the younger
generation, creative advertisements capture their attention the best by employing the use of
colors, witty phrases, and interesting images.
According to Wharton’s (2017) article entitled “The need for youth in creativity”, the
younger generation is more equipped to discover what he calls a “creative breadth” compared to
that of older and more specialized individuals. The youth is very fond of taking risks and
experimenting on new ideas, which explains why they are easily swayed best by creative
strategies.
Table 2 presents the numerical count of the advertising tactics that is most liked by the
selected markets based on the survey that were given to them.
Table 2.
Numerical Count of Advertising Tactics Preference of Market Segments
Relationship
Rhetorical Tactics Management Knowledge Creation Tactics
Tactics
USC 7 3 1 1 0 1 0
College USJR 10 1 0 2 5 2 4
students
CNU 8 5 4 2 1 0 1
CTU 6 2 4 2 2 4 6
Blue collar 10 1 2 4 4 4 3
Working
professionals
White
17 10 7 6 8 14 10
collar
10
16
TOTAL 22 25
58 18 20 24
PERCENTAGE 8.74%
53.55% 37.70%
In general, the most preferred advertising tactic by the selected market segments is the
Rhetorical Tactics, wherein “selling creatives with strategy” appealed the most to the audience.
Also under the Rhetorical Tactics, “suggesting this worked for others” resonated the least with
the selected audience.
Table 3 shows which medium is most preferred by the selected target market when it
comes to an advertisement’s dissemination.
Table 3.
Numerical Count of Preferred Medium of Respondents
USC 1 0 10 5
USJR 1 2 9 3
College students
5
CNU 6 0 9
7
CTU 3 1 9
Blue collar 7 9 9 3
Working
professionals 6
White collar 6 10 25
TOTAL 24 22 71 29
Social media remains to be the most influential medium to discover innovations in the
advertising field. In contrast, students do not favor advertisements that are released in the radio
or television. For the working professionals, they do not opt for advertisements that are
disseminated by grapevine communication.
As an outcome for analyzing the data gathered the present research, the researchers have formed
an Integrated Marketing Communications (IMC) guideline grounded on Moriarty, Mitchell and Wells’
(2009) to be used by local Cebuano companies.
11
STRENGTHS
● Good for Tertiary Industries
(Services Industry)
● Services Industry neither produce WEAKNESSES
a raw material nor make a ● Type of goods, product or service sold
product. They provide services to should be considered (not good for
other people and industries. primary industries)
INTERNAL ● Preferred by students and working ● Restaurant and hotel industries should
professionals aged 18-25 stray away from this tactic and lean more
supported by Wharton’s (2017) onto the Relationship Management Tactic
“creative breadth” common seeing as based on the results, they deem
among the millennial generation fit and would most likely benefit the most
that fall under this age category from the aforementioned tactic
● Creative advertisements capture
the audience’s (aged 18-25)
attention easily
OPPORTUNITIES
THREATS
● Attracts attention and desire
● Many companies use creative advertising
because of its creative touch
to capture the younger audience’s
EXTERNAL through keeping up with the
attention thus it is important for a
current trends and hype of the
company to think of unique creative
youth
approaches deemed fit to the company’s
● Social media utilization
product, good or service
OPPORTUNITIES THREATS
● Many events are celebrated in ● As Cebu is a growing commercial plaza
the country where building in process, there are a bountiful number
EXTERNAL relationships is rampant such as of companies competing in the services
provincial festivals, Christmas industry may it be start-up businesses or
season, birthdays, graduations, expanding old establishments like
weddings. restaurants, hotels or tourist
accommodations
12
KNOWLEDGE
CREATION HELPFUL HARMFUL
TACTICS
STRENGTHS WEAKNESSES
● Good for Primary Industries ● Type of goods, product or
● This industry extracts raw or natural service sold should be
materials from the land or sea such as oil, considered
iron ore, timber, fish. Examples this industry ● Information disseminated by
are mining, quarrying, fishing, forestry, and grapevine communication not
farming. preferred by working
● Good for Quaternary Industries professionals aged 22-25
INTERNAL ● This industry involves the use of high tech
industries wherein the people who are
employed in these companies are usually
highly qualified within their field of work.
Examples of this industry are research and
development companies or businesses.
● Referencing practical authorities preferred
by working professionals
● Grapevine communication preferred by
students
OPPORTUNITIES
EXTERNAL THREATS
● Getting endorsers in ads
● Endorsers used must be fit to
the selected target market
SOCIAL
HELPFUL HARMFUL
MEDIA
STRENGTHS WEAKNESSES
● Preferred by students and ● Being a third world country, some places in the
working professionals aged province may not have Internet access or may have
INTERNAL
18-25 slow internet speed due to limited resources
● Good for white collar and
blue collar employees and
students
OPPORTUNITIES THREATS
● Different venues and social ● Though more companies start to realize the cost
media platforms to advertise efficiency of advertising in social media, this puts a
in, especially since Filipinos’ lot of companies into the spotlight confusing the
EXTERNAL social media use is quite consumer as to which advertisement they should focus
wide their attention to while simultaneously burying other
● Filipinos are the top social advertisements that do not particularly “stand out”.
media users This makes it difficult for a certain company’s
product, good, or service to catch the attention of their
target market segment
comparison to the new digital era and digital tablets compared to traditional
● Good for white collar and blue collar media
employees
OPPORTUNITIES THREATS
EXTERNAL ● Children watch television more than ● Costs more to advertise in the radio and
the youth does television
● Good for stay at home parents
STRENGTHS WEAKNESSES
● Billboards can be seen by all target markets ● Billboard ads must abide by the
INTERNAL
● Newspapers and magazines can be found in coffee Ad Standards Council
shops and lobbies of establishments
● Good for white collar and blue collar employees
THREATS
EXTERNAL OPPORTUNITIES
● Newspapers are going digital
● Bisaya and English newspapers available in Cebu
already
SOCIAL
HELPFUL HARMFUL
SYSTEMS
STRENGTHS WEAKNESSES
● Second most preferred by students ● Not preferred by working professionals
INTERNAL
aged 18-21 aged 22-25
● Good for target markets composed
of college students
Conclusions
Based on the findings, from the collated data from the surveys and advertisements from
the respondents, the following can be insinuated:
Rhetorical Tactics is the most used advertising tactic among Cebu grassroot companies.
This is attributed to the fact that majority of the targeted market of the selected companies are
the younger generation hence, the creative approach is vital to improve their market standing.
Rhetorical Tactics is the most preferred advertising tactic of both college students and
working professionals since both the younger and older generation are seen to be captivated
more by strategic creative advertising. Furthermore, more reasons are given to advertisers to opt
for a creative advertising approach since the creative strategy captures more attention than that
of a technical strategy.
The most preferred medium of discovering new products by the market audience is social
media. This is taking into account the current situation as individuals are now living in a digital
era.
Based on the findings and conclusions of the present study, the following are recommended:
1. Advertisers should take into consideration the type of good, product or service
that they are offering, as well as their chosen market segment before choosing
14
References
Nyilasy, G., Kreshel, P. J., & Reid, L. N. (n.d.). Agnecy practitioners, pseudo-
professionalization tactcics, and advertising professionalism. Journal of Current Issues
and Research Advertising.
Rodgers, S., & Thorson, E. (2012). Advertising Theory. New York: Routledge.
Sahin, I. (2006). Detailed Review of Rogers’ Diffusion of Innovations Theory. The Turkish
Online Journal of Educational Technology.
Schultz, D. E., Tannenbaum, S., & Lauterborn, R. (1993). Integrated Marketing
Communications: Pulling It Together and Making It Work. Illinois: NTC Business
Books.
Steel, E., & Marsh, B. (2015, October 3). New York Times. Retrieved from New York Times
Website: https://www.nytimes.com/interactive/2015/10/03/business/media/changing-
media-consumption-millenials-cord-cutters.html
Terkan, R. (2014). Importance of Creative Advertising and Marketing According to University.
International Review of Management and Marketing , 239-246.
Wharton, I. (2017, June 15). Campaign. Retrieved from Campaign Live Website:
https://www.campaignlive.co.uk/article/need-youth-creativity/1436604
Yates, J. (1992). Massachusetts Institute of Technology. Retrieved from Massachusetts Institute
of Technology Website: https://ocw.mit.edu/courses/sloan-school-of-management/15-
279-management-communication-for-undergraduates-fall-2012/lecture-
notes/MIT15_279F12_prsuasnRsrch.pdf
Yeshin, T. (2006). Advertising. London: Cengage Learning EMEA.