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Vansh Rambajunsing
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8 views

Transcript

Uploaded by

Vansh Rambajunsing
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Priyanka (7/2/2021, 5:27:22 PM): Hi, I'm Priyanka and I will be assisting you

today!
vansh (7/2/2021, 5:28:16 PM): Hello Priyanka , The pair of shoes that I order
yesterday I just saw my email today and I found that the Size is not good.
vansh (7/2/2021, 5:28:40 PM): I use size 6 not 7.5 is there any chance to change
the size?
vansh (7/2/2021, 5:28:57 PM): chance*
Priyanka (7/2/2021, 5:29:17 PM): I understand you have placed an order but need to
update the size. I will certainly check this further and see what best we can do
for you in this situation.
Priyanka (7/2/2021, 5:29:38 PM): Just to confirm that we are on same page, this is
regarding order number AIE01860484 ?
vansh (7/2/2021, 5:30:13 PM): Yes correct
vansh (7/2/2021, 5:30:44 PM): If not size 6 then I would like to cancel the order
Priyanka (7/2/2021, 5:31:26 PM): Thank you. Alright, I will certainly check this
further.
Priyanka (7/2/2021, 5:31:30 PM): For verification, please also share the complete
name used while placing the order ?
vansh (7/2/2021, 5:32:03 PM): Yes it is in the name of Loveena Rambajunsing
Priyanka (7/2/2021, 5:32:26 PM): Thank you.
Priyanka (7/2/2021, 5:32:37 PM): Please allow me a moment to access the order
details and share further information.
vansh (7/2/2021, 5:32:54 PM): okay Thank you
Priyanka (7/2/2021, 5:34:15 PM): Thank you for waiting.
Priyanka (7/2/2021, 5:35:02 PM): I've checked the order details and I am afraid as
the order is already confirmed online therefore we do not have option to make any
changes or update the size. Also, the cancellation option is there only for 15
minutes from placing the order.
vansh (7/2/2021, 5:36:32 PM): I would like to have a refund then
vansh (7/2/2021, 5:37:47 PM): Sorry but it my first time purchasing on your website
and i goes wrong please cancelled the shipment and refund me i will purchase
another one for me
Priyanka (7/2/2021, 5:39:45 PM): I can completely understand your point however I
am afraid we do not have option to cancel the shipment. If there would have been
any option we would have done the same for you.
vansh (7/2/2021, 5:40:45 PM): But in the website it shows refunds
vansh (7/2/2021, 5:41:02 PM): and returns
vansh (7/2/2021, 5:42:20 PM): I don’t understand why you can’t just cancelled the
order contact your logistics team ask them to call DHL cancelled the package return
it back to your warehouse once you received your package you can follow up with the
refunds . So simple
Priyanka (7/2/2021, 5:43:20 PM): I am afraid Vansh once the order gets processed we
cannot make any changes or cancel it. However, let me check further for the return
and refund.
vansh (7/2/2021, 5:44:46 PM): Please I would be much obliged as its gonna be a loss
for me I won’t be able to wear the shoes as it won’t fit me!
vansh (7/2/2021, 5:49:35 PM): Please reply back as soon as possible Thank you

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