Chapter 25

Monitoring and Controlling

Communications
TOPIC COVERED

Control Communications

Control Communications
Control Communications is the process of monitoring and con-
trolling communications throughout the entire project lifecycle
to ensure the information needs of project stakeholders are met.
Essentially the Control Communications process seeks to ensure
that the right people are getting the correct information in a timely
manner. If they aren’t, the change process is initiated through this
process.
Figure 25-1 shows the inputs, tools and techniques and outputs
for the Control Communications process. Figure 25-2 shows a data
flow diagram for the Control Communications process.
Copyright © 2013. John Wiley & Sons, Incorporated. All rights reserved.

Figure 25–1
Control Communications: Inputs, Tools and Techniques, Outputs
Source: PMBOK® Guide—Fifth Edition

237
Stackpole, C. S., & Stackpole, S. C. (2013). A user's manual to the pmbok guide. John Wiley & Sons, Incorporated.
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 238 Chapter 25 Monitoring and Controlling Communications

Figure 25–2
Control Communications Data Flow Diagram
Source: PMBOK® Guide—Fifth Edition

INPUTS
The project management plan contains the communications man-
agement plan and stakeholder management plan which identify the
Copyright © 2013. John Wiley & Sons, Incorporated. All rights reserved.

stakeholders who need project communications, when they will

receive the information, and the format of the information.
Issue logs may contain documentation on issues associated with
communication and the parties accountable for resolving the issues.
The work performance data comes from the Direct and Manage
Project Work process. Organizational process assets, such as policies,
procedures, templates, technology, and security requirements influ-
ence all aspects of communication.

TOOLS AND TECHNIQUES

The organization’s reporting systems collect, consolidate, and dis-
tribute information. Expert judgment can be employed to determine
whether the communications processes are working as intended. If
not, one or more meetings may be required to determine the issue
and generate options to resolve the issue.

Stackpole, C. S., & Stackpole, S. C. (2013). A user's manual to the pmbok guide. John Wiley & Sons, Incorporated.
Created from uta-ebooks on 2022-01-12 17:37:21.

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 Control Communications 239

OUTPUTS
Work performance information contains contextualized information
about how well the project is performing. If performance is not as
expected a change request may be submitted to align the communi-
cations processes with the needs of the project.
The project management plan components that may get updated
as part of this process include the communications management
plan, the stakeholder management plan and the human resource
management plan.
Issue logs, performance reports, and forecasts are project docu-
ments that may be updated. If aspects of the communication process
are not working, templates, procedures, and reporting formats are
organizational process assets that can be updated.
Copyright © 2013. John Wiley & Sons, Incorporated. All rights reserved.

Stackpole, C. S., & Stackpole, S. C. (2013). A user's manual to the pmbok guide. John Wiley & Sons, Incorporated.
Created from uta-ebooks on 2022-01-12 17:37:21.

c25.indd 239 10/01/13 4:13 PM

Copyright © 2013. John Wiley & Sons, Incorporated. All rights reserved.

Stackpole, C. S., & Stackpole, S. C. (2013). A user's manual to the pmbok guide. John Wiley & Sons, Incorporated.
Created from uta-ebooks on 2022-01-12 17:37:21.

c25.indd 240 10/01/13 4:13 PM