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    08 Quiz 1 Effective Communciation

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    Lorielyn Arnaiz Caringal
    John Gill is a busy boss who is distracted when employees try to bring him problems, as he will glance at his watch, answer calls and open mail while they are talking. He also tends to make outright judgments and conclusions without fully listening. As a result, Gill is often blindsided by serious problems in the organization that seem to be getting worse due to his ineffective listening skills.

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    08 Quiz 1 Effective Communciation

    Uploaded by

    Lorielyn Arnaiz Caringal
    62 views1 page
    John Gill is a busy boss who is distracted when employees try to bring him problems, as he will glance at his watch, answer calls and open mail while they are talking. He also tends to make outright judgments and conclusions without fully listening. As a result, Gill is often blindsided by serious problems in the organization that seem to be getting worse due to his ineffective listening skills.

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    John Gill is a busy boss who is distracted when employees try to bring him problems, as he will glance at his watch, answer calls and open mail while they are talking. He also tends to make outright judgments and conclusions without fully listening. As a result, Gill is often blindsided by serious problems in the organization that seem to be getting worse due to his ineffective listening skills.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    62 views1 page

    08 Quiz 1 Effective Communciation

    Uploaded by

    Lorielyn Arnaiz Caringal
    John Gill is a busy boss who is distracted when employees try to bring him problems, as he will glance at his watch, answer calls and open mail while they are talking. He also tends to make outright judgments and conclusions without fully listening. As a result, Gill is often blindsided by serious problems in the organization that seem to be getting worse due to his ineffective listening skills.

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    Download as docx, pdf, or txt
    of 1

    Name Section Date

    QUIZ
    CASE ANALYSIS: The Busy Boss
    John Gill is a busy man. No matter how fast he works, it seems that he’s always left behind.
    Consequently, when an employee brings Gill a problem, he is not a good listener. He would open his mail
    or answer the telephone, and would constantly glance at his watch while the employee is talking. In
    addition, he makes outright judgment and would always dive into conclusion on any given situation. As a
    result, John keeps being blindsided by new problems in the organization that seem to get more and
    more serious.

    Answer the following (2 items x 10 points):

    1. Describe the inhibitor/s to communication demonstrated on the above scenario.


     Premature Judgement is the inhibitor to communication described in this scenario, Gill is not
    an effective listener and not giving time to his employee who share his/her thought and being
    distracted by the things which can affect their communication. It causes a problem in
    communication being interrupted; Interrupting is a waste of time. It frustrates him and limits
    full understanding of the message. He jumped to the conclusions without knowing or to
    complete the thoughts of the employees.
    2. Provide suggestions to Gill on how to become an effective listener.
     To become an effective listener give him/her time to complete what employee says and
    listen. Gill should pay attention to the employees.  How well you listen has a major impact on
    your job effectiveness, and on the quality of your relationships with others. Gill also should try
    to keep from being distracted by whatever else may be going on around him. It takes a lot of
    concentration and determination to be an active listener. Being active listening will help him
    to become a better communicator and develop better relationships.

    Rubric for grading:

    CRITERIA PERFORMANCE INDICATORS POINTS


    Content Provided specific related answers with 8
    related details
    Grammar Used correct grammar, punctuation, 1
    spelling, and capitalization
    Organization Expressed the points in clear and 1
    of Ideas logical arrangement of ideas in the
    paragraph
    TOTAL 10

    Reference:
    Goetsch, D. (2014). Quality management for organizational excellence: Introduction to total quality.
    United Kingdom: Pearson Education Limited.

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