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Developing Trust With Difficult People

This document provides guidance on using a "Mind Story Map tool" to develop trust and collaboration with difficult people. The tool helps map out one's thoughts, beliefs, emotions, behaviors, and outcomes regarding a relationship in order to identify reinforcing patterns and create a more empowering alternative narrative. Resources are included on having trust-building conversations and restoring trust in the workplace.

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Tracie Richardson
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84 views2 pages

Developing Trust With Difficult People

This document provides guidance on using a "Mind Story Map tool" to develop trust and collaboration with difficult people. The tool helps map out one's thoughts, beliefs, emotions, behaviors, and outcomes regarding a relationship in order to identify reinforcing patterns and create a more empowering alternative narrative. Resources are included on having trust-building conversations and restoring trust in the workplace.

Uploaded by

Tracie Richardson
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Mindfulness Practices

with Henna Inam

Developing Trust with Difficult People


This exercise file will help you develop trust and collaborate with someone you find difficult to work with. You
will use the Mind Story Map tool to do that.

Mind Story Map Tool


This is a simple tool to help you see how the mind’s thoughts can create certain emotions and behaviors in
you. These behaviors create certain outcomes or responses from others that reinforce the story in your mind.
Mindfulness helps you map the story your mind has so you can make different choices that create new possi-
bilities. See the tool below and answer the questions.

1. Who is the person you have a hard time trusting and collaborating with?

2. What’s at stake for you to develop a more trusting and collaborative partnership with them?

3. Starting at the top of the circle, list the thoughts that are present. For example, a thought may be
“this person is really hard to work with.”

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4. Moving clockwise to the next item on the circle, what beliefs or assumptions do you have about your-
self in this story? For example, a belief might be “I’ve tried my best to work with them.”

5. Moving clockwise to the next item, what beliefs or assumptions do you have about the other person in
this story? For example, a belief might be “they’re really lazy.”

6. Moving clockwise to the next item, what emotions do these thoughts and beliefs trigger? For example,
frustration or resignation (wanting to give up) or even anger and hurt if there has been conflict in
the relationship.

7. What behavior or actions happen as a result of thoughts and emotions? For example, you may limit
your contact with this person or try to go around them to get things done.

8. What outcomes happen as a result? For example, the other person might not trust you.

9. How do these outcomes reinforce the story your mind has created around the circle?

If you want, you can experiment with the Mind Story Map tool to re-create the story or assumptions you want
to hold. For example, a thought on your difficult person might be “I can improve my relationship with this
person.” My belief about myself might be “I have good relationships in my life and know how to create trusted
partnerships” and the emotion may be “confidence or enthusiasm.” An action you may choose would be to
have a trust-building conversation with them (see resources below) or to start noticing their strengths. When
you’re creating a Mind Story Map that is more empowering, it’s important to connect with something that you
can see the truth in. You can keep this new map and come back to it often.

Resources
How to have a trust-building conversation: https://www.transformleaders.tv/three-ways-to-rebuild-trust/

Loneliness in the workplace: https://hbr.org/cover-story/2017/09/work-and-the-loneliness-epidemic

How to restore trust: https://www.transformleaders.tv/one-simple-tool-to-restore-trust/

“Why Love Is Essential to Leadership”: https://www.transformleaders.tv/why-love-is-essential-to-leadership/

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