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    Activity Template - Project Charter

    Uploaded by

    dstest

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Activity Template - Project Charter

    Uploaded by

    dstest
    12 views3 pages

    Original Title

    Activity Template_ Project Charter

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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
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    Download as pdf or txt
    12 views3 pages

    Activity Template - Project Charter

    Uploaded by

    dstest

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Project Plant Pals

    Operations & Training Plan


    February 15th

    Document Status: Draft | In Review | Approved

    Executive Summary:

    “Our plan is to create a service that offers high-volume customers small, low-maintenance
    plants that can thrive in an office environment.”

    Project Goal

    SMART: Specific, Measurable, Attainable, Relevant, and Time-bound


    ● “Increase revenue by 5% by the end of the year by rolling out a new service
    that provides office plants to top clients.”
    ● to create sustainable fulfillment
    ● delivery practices for the service’s day-to-day operations.

    Deliverables

    1. one tangible deliverable of the overall Plant Pals project is, “send 1,000 plants
    to 100 customers.
    2. An intangible deliverable could be,
    3. increased brand awareness.
    Business Case / Background

    Why are we doing this?


    ● This is a top requested service from our customers, and it will also improve
    customer satisfaction and retention.

    Benefits, Costs, and Budget

    Benefits:
    ● Support new service leading to 5% revenue increase, reduce late shipments
    and related costs, increase customer satisfaction

    Costs:
    ● Price of software, installation fees, time spent on hiring and training

    Budget needed:
    ● $75,000

    Scope and Exclusion

    In-Scope:
    ● Customer service standards, delivery processes, training protocols

    Out-of-Scope:
    ● Product development, vendor contracts

    Project Team

    Project Sponsor: Director of Operations (Omkar)

    Project Lead: Project Manager (Rakesh Goyal)

    Project Team: Fulfillment Director, Quality Assurance Tester, Inventory Manager,


    Financial Analyst, Human Resources Specialist, Training Manager

    Additional Stakeholders: VP of Customer Success, Account Manager, Receptionist,


    Sales Director, Sales Team, Marketing Director, Investors
    Measuring Success

    What is acceptable:
    1. A 5% increase in revenue by the end of the year.
    2. Or “a 5% increase in customer satisfaction (from 90% to 95%) three months
    after launch.

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