DOH Manual of Standards For Primary Care Facilities (Philippines, 13apr2020)
DOH Manual of Standards For Primary Care Facilities (Philippines, 13apr2020)
DOH Manual of Standards For Primary Care Facilities (Philippines, 13apr2020)
MESSAGE
The passage of the Universal Health Care (UHC) Law is a breakthrough health reform which
ensures that all Filipinos are guaranteed with equitable access to quality and affordable health
care services and are protected against financial risk.
With the revitalized health sector agenda of the Department of Health (DOH) called
FOURmula One Plus for Health (F1 Plus), the Department shall contribute to the aspirations
of the UHC by instituting a primary care-focused health system. This includes the licensing
and implementation of a regulatory system for stand-alone health facilities, including
ambulatory and primary care services.
Our initiatives are motivated by challenges brought about by the non-prioritization of health
in certain communities and difficulties in the access of health services due to geographic
barriers. This is where the DOH hopes to focus and reach-out, in terms of ensuring access to
quality and people-centered health services.
Through the UHC Law, DOH together with the local government units (LGUs) can better
deliver population and individual-based health services to the communities. This will entail
our constant engagement, collaboration, and exchange of information and best practices
within the health care provider networks (HCPNs). This will provide our health care system
with the vehicle to attain the national health goals.
Through the collective efforts with the Philippine Health Insurance Corporation (PHIC),
LGU partners, development partners, and other primary care experts, the DOH issues this
Manual of Standards for Primary Care Facilities to serve as a guide for the licensing and
regulatory system that primary care facilities and HCPNs may refer to for the upgrading
facilities, standard operating procedures, and health promotion and literacy services.
Let us continue to uphold excellence and compassion as we uplift the lives and health of our
people!
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MESSAGE
With the implementation of the Universal Health Care (UHC) Law, the health sector will be
progressively enabling Filipinos to have better access to health care services and experience a
more responsive health system that protects them from financial hardship. UHC envisions
that every Filipino is assigned to a primary care provider and can access appropriate care
seamlessly within and across healthcare provider networks. As we strive towards a primary-
care focosed health care system, Barangay Health Stations, Rural Health Units, and Urban
Health Centers must be avenues of clinical quality, operational efficiency, and people-
centered processes as the first point of care of every Filipino.
This Manual of Standards for Primary Care Facilities shall serve as a guide for stakeholders
in health facility planning and development for these health facilities. Chapters of the manual
discusses core functions, service capabilities, staffing structure, infrastructure and equipment
requirements, information system, and recommended guide for organizing operational
activities and maintenance, reporting, and safekeeping of medical records.
We encourage all health care workers, local government units, national planners,
development partners, and other public and private stakeholders to take part in striving
towards the realization of the UHC’s vision of providing effective and equitable health
services for all, through the utilization of this Manual. Health facilities are the face and venue
of health care for Juan and Juana, and for a Universal Health Care that is felt by the people,
we must work towards building structures, systems, and people in our health facilities.
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PREFACE
The Department of Health (DOH) moves towards the achievement of the Universal Health
Care (UHC) that is centered on the health and well-being of people, ensuring an inclusive
health system that is equitable and affordable.
In support of the FOURmula One Plus for Health, the DOH strategic framework to achieve
UHC, the Health Facility Development Bureau (HFDB) upholds the thrust through its
mandate to formulate policies and develop standards for health care facilities.
True to its mandate, the HFDB spearheaded the development of the “Manual of Standards for
the Primary Care Facilities,” in collaboration with the other experts on primary patient care
such as the DOH bureaus and offices, Philippine Health Insurance Corporation (PHIC), Local
Government Unit (LGU) Partners, and various health care workers.
As the DOH advances toward the delivery of improved public health services, it is indeed a
significant step to provide this developmental standard that will serve as guidance for the
Primary Care Facilities in a Primary Care Provider Network, a coordinated group of public,
private or mixed primary care providers which shall serve as the foundation of the health care
provider network.
Correspondingly, it shall serve as a guide for the licensing and regulatory system that will be
instituted for the Primary Care Facilities.
With the issuance of this Manual, the Primary Care Facilities, through the integration of
public and private primary care providers in its primary care provider network, will help
these facilities as primary care gatekeepers, thereby primary care service delivery is improved
and strengthened towards a quality responsive health system.
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ACKNOWLEDGMENT
The Health Facility Development Bureau the Department of Health (DOH) expresses sincere
appreciation to Dr. Francisco T. Duque, III, Secretary of the Department of Health; Dr.
Lilibeth C. David, Undersecretary of the Department of Health; Dr. Nestor F. Santiago, Jr.,
Assistant Secretary of the Department of Health and Dr. Maria Rosario S. Vergeire, Assistant
Secretary of the Department of Health and Chairperson, Technical Working Group for
Primary Care, for their active supervision and direction in bringing this Manual from concept
to its completion.
We are grateful for the immeasurable support, cooperation, and contribution extended by the
HFDB family, DOH Centers for Health Development (CHD) Directors and Technical Staff;
Provincial Health Officers Association of the Philippines (PHOAP), Association of Health
Officers of Metro-Manila (AHOMM); Association of the Municipal Health Officers of the
Philippines (AMHOP); Philippine Health Insurance Corporation (PHIC) and other health
personnel and experts in primary care.
In the same way, we express our gratitude for the active participation, inputs, comments and
full support of the Central Office Directors, Division Chiefs, Program Managers, and
Technical Personnel of the following Bureaus:
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TABLE OF CONTENTS
Message from the Secretary
Preface
Acknowledgement
Chapter 1: Introduction
1.1. Background
1.2. Purpose and Intent
1.3. Classification of Primary Care Facilities based on Service Capability
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Chapter 1
INTRODUCTION
1.1. Background
The Manual of Standards for Primary Care Facilities is guided by the following principles
and policies:
● Universal Health Care Act, RA 11223 (2019) – aims to ensure that all Filipinos have
equitable access to quality and affordable health care, goods, and services, as well as
protection against financial risk. The Act encourages the establishment of health care
provider networks, which is a group of primary to tertiary care providers, whether
public or private, offering people-centered and comprehensive care in an integrated
and coordinated manner with the primary care provider acting as the navigator and
coordinator of health care within the network.
● Alma Ata Declaration (1978) – expressed the “need for urgent action by all
governments, all health and development workers, and the world community to
protect and promote the health of all the people of the world. The declaration
identified primary health care as the key to the attainment of the goal of “Health for
All.”
● Local Government Code, RA 7160 (1991) – devolved the delivery of health services
to the different local government units (provinces, cities, municipalities, and
barangays), with the Department of Health providing assistance, policies, guidelines,
and standards for health, as well as tertiary and specialized hospital services.
● DOH Administrative Order No. 67-A, 2001 – provision of assistance in the upgrading
of devolved local health hospitals and rural health units based on the Sentrong Sigla
Standards, PhilHealth accreditation, and DOH Licensing Standards.
● DOH Sentrong Sigla Movement, 2002 – aimed to improve and strengthen the quality
of public health services through its Certification and Recognition Program of the
local government health facilities, including hospitals, urban health centers, rural
health units, and barangay health stations.
The standards shall be used by the public and private health sectors, national agencies, local
government units, development partners, academe and research partners, civil society, and
other relevant stakeholders in the implementation of primary health care.
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Under the PCF are health stations such as the Barangay Health Stations (BHS). The main
functions of the BHS are to augment the UHC or RHU in the provision of primary care
services and to coordinate patient transport to the appropriate referral facility when necessary.
Other examples of health stations are school clinics, occupational health clinics, office
clinics, etc.
The illustration shows the coordination of the group of public primary care facilities wherein services may be
outsourced through a contracting agreement between the public primary care facility and the private service
provider that delivers individual-based health services.
The illustration shows the formation of a Health Care Provider Network (HCPN) that ensures integration and
effective and efficient delivery of population-based and individual-based health services. The HCPN is a group
of primary to tertiary care providers, whether public or private, offering people-centered and comprehensive
care in an integrated and coordinated manner with the primary care provider acting as the navigator and
coordinator of health care within the network. The patients needing specialized care shall be referred by the
HCPN to the apex or end-referral hospital.
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Chapter 2
DEFINITION OF TERMS
A. Health Care Provider Network (HCPN) – a group of primary to tertiary care providers,
whether public or private, offering people-centered and comprehensive care in an
integrated and coordinated manner with the primary care provider acting as the navigator
and coordinator of health care within the network.
C. Primary Care Facility – refers to the institution that primarily delivers primary care
services which shall be licensed or registered by the Department of Health.
E. Contracting – refers to a process where providers and networks are engaged to commit
and deliver quality health services at agreed cost, cost sharing, and quantity in compliance
with prescribed standards.
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Chapter 3
Services that are not present in the PCF may be outsourced through a contracting agreement
between the UHC/RHU and the private service provider that delivers the individual-based
health services. This ensures the delivery of a comprehensive health services for the
community.
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● Nutrition Services
1. Nutritional status assessment, counseling, and recommendation
2. Provision of micronutrient supplementation
3. Management of mild to moderate malnutrition
● Dental Services
1. Oral and dental health check-up
● Rehabilitation Services
1. Outsourced community-based rehabilitation (physical therapy,
occupational therapy, speech therapy, psychology or psychiatry)
2. Referral to specialists for formal assessment of disability for intervention
and rehabilitation
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● Pharmaceutical Services
1. Provision of essential drugs and medicines (dispensing, distribution, and
advice) and commodities
● Supervisory Services
1. Ensures patient navigation in its primary care provider network
2. Supervision of health stations
3. Supervision of health workers
4. Leads the Local Health Board and Nutrition Council
5. Participates in other committees where health is involved
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● First Aid for injuries, poisoning, trauma, envenomation, animal bites, malaria
cases, chemical hazard exposures
● Nutrition Services
1. Nutritional status assessment and counseling
2. Provision of micronutrient supplementation
3. Promotion of proper nutrition
4. Promotion of healthy lifestyle
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Administrative Services
1. Management of health records (including management of electronic
medical records and information system)
2. Collection of health data, including disease surveillance data
3. Issuance of certificates
d. Medical certification
e. Death certification
f. Medico-legal certification
4. Monitoring, inspection, and survey of basic sanitation facilities (water,
toilet, garbage segregation and disposal)
● Supervisory Services
1. Supervision of barangay health workers and barangay nutrition scholars
2. Participates in Barangay Nutrition Council and other committees where
health is involved
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Chapter 4
Human resource for health (HRH) is an essential component of a functional health system.
As stipulated in the Universal Health Care (UHC) Act, HRH issues shall be comprehensively
addressed through identified mechanisms and tools to ensure that there are enough and
appropriate health worker complement in all levels of the health sector. Furthermore, a
National Health Workforce Support System shall be established to augment the HRH needs
of local public health systems, with priority given to Geographically Isolated and
Disadvantaged Areas (GIDA).
Defining the standards to determine the appropriate staffing and skills mix requirements for
the health workforce in a healthcare setting is an iterative process. Pending the results of the
Workload Indicators of Staffing Needs (WISN) study, the staffing standards is currently
based on the health worker to population ratio, as reflected in the National Objectives for
Health (NOH) 2017-2022:
● One (1) Urban Health Center/Rural Health Unit physician per 20,000 population
● One (1) public health nurse per 10,000 population
● One (1) public health midwife per 5,000 population
● One (1) public health dentist per 50,000 population
The HRH who will deliver the health services may be employed by the primary care facility
or hired through a contracting agreement between the public primary care facility and the
private service provider which delivers individual-based health services.
The staffing requirements for birthing homes and diagnostic facilities that offer clinical,
laboratory, radiology, and other ancillary services shall follow DOH Administrative Order
2012-0012 or the Rules and Regulations Governing the New Classification of Hospitals and
Other Health Facilities in the Philippines.
At the barangay level, each barangay shall have one (1) Barangay Health Worker (BHW) per
20 households. The BHW shall act as the first point of contact between the healthcare system
and the rest of the community. In addition, there shall also be one (1) Barangay Nutrition
Scholar (BNS) per barangay. The BNS shall help identify and monitor malnourished
pregnant and lactating mothers and children and shall promote good nutrition practice.
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The standard operating hours of the primary care facility shall not exceed eight (8) hours a
day or forty (40) hours a week. For practical purposes, this shall be construed that a health
worker shall report to the UHC/RHU from Monday to Friday, 08:00h through 17:00h (with
no noon break) except on public holidays. The facility has the option to extend or modify its
operating hours depending on the need of its catchment area.
The current UHC/RHU is led by a City or Municipal Health Officer (C/MHO) who is
responsible for formulating and implementing the health programs in the whole city or
municipality. The C/MHO also supervises, coordinates, and monitors the operations of the
UHC/RHU. Under the C/MHO is the Rural Health Physician who takes charge of a small
medical team assigned in the RHU and renders preventive and medical services in at least
one (1) barangay.
The HSDU shall have a dedicated Primary Care Physician per 20,000 population and must be
PhilHealth accredited, one (1) public health nurse per 10,000 population, one public health
midwife per 5,000 population, and one (1) sanitation inspector per 20,000 population.
If the primary care facility has a birthing home, it should comply with the licensing
requirements. The other health care workers to comply with the licensing requirements are
the dentist or dental hygienist, medical technologist or laboratory aide, pharmacist or
pharmacy assistant, and ambulance driver. Meanwhile, the social welfare officer shall be
under the supervision of the Local Social Welfare Office.
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Chapter 5
A primary care facility must have the necessary equipment and medical transport vehicle to
support the delivery of health services and to ensure quality of care. Effective equipment
management leads to provision of high quality patient care and saves costs due to repair and
maintenance.
A health facility must have the following equipment in order to function effectively and
deliver the essential health services. A health facility may opt to outsource services in case of
gaps in equipment and medical transport vehicle.
5.1. Primary Care Facility (e.g. Urban Health Center and Rural Health
Unit)
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Chapter 6
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7.2. Sign board listing facility hours and available services of the health facility,
Citizen’s Charter, and PhilHealth as a provider
8. Appropriate material specifications based on functional requirements
9. Universal design
9.1. Provision of accessible spaces and features compliant to the Accessibility
Law (Batas Pambansa 344) – some of which include but are not limited to,
safety fixture to assist users needing support, as well as appropriate finishes
and materials
9.2. Properly designed ramps and railings.
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safe water supply for handwashing, personal hygiene, laundry, cleaning, and
food preparation.
1.2. The development of a water safety plan for the facility is recommended. For
normal and emergency conditions, there should be adequate water supply or
water reserve.
2.2. Provision of functional and clean toilets for clients, persons with disabilities,
pregnant and health staff, hand washing area with water and soap. Design
and construction should comply with the requirements of the Code on
Sanitation of the Philippines. It is also recommended that toilets be provided
with a bidet.
2.3. Placenta pit to be provided if birthing services are being offered in the
facility. Construction of the placenta pit shall comply with the conditions as
stipulated in Annex C (Planning and Design Guidelines for Birthing Home)
of DOH AO 2016-0042 (Guidelines in the Application for DOH Permit to
Construct)
2.4. Provision of waste holding area (located outside the building – within the
site).
3. Electrical system
3.1. Electrical and alternative energy sources (e.g. solar panel and generator) to
address fluctuating electricity or power outage and encourage energy
conservation.
3.2. The electrical system should be properly installed and regularly checked and
maintained in coordination with the LGU Engineering Office.
3.3. Health workers are trained on safe handling and basic maintenance of
energy- consuming equipment/appliances in coordination with the LGU
Engineering Office.
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3.4. Consider the electrical loading and other specifications of medical and non-
medical equipment for appropriate operation.
4. Transportation system
4.1. Ambulance in a primary care facility is shared with its health stations.
4.2. Presence of patient transport vehicles in health stations for emergency
response and referrals.
4.3. The use of the health facility’s transportation shall be governed by local
policy to ensure its 24/7 availability.
5. Communication system
5.1. Presence of mobile phone and internet connection to assist continuity of care
and electronic medical record.
6.3. Implementation
Technical assistance for the Detailed Architectural and Engineering Designs (DAED) for
primary care facility and health station shall be provided through the concerned DOH –
Center for Health Development.
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6.4.4. Primary Care Facility (e.g. RHU) with attached Birthing Home
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6.4.5. Primary Care Facility (e.g. RHU) with attached Birthing Home and
TB-DOTS
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Chapter 7
Patient privacy and confidentiality shall be upheld at all times in accordance with the RA
10173 or the Data Privacy Act of 2012.
RA 9165 or the Comprehensive Dangerous Drugs Act of 2002 states that judicial and
medical records of drug dependents under the voluntary submission program shall be
confidential and shall not be used against them for any purpose, except to determine how
many times they voluntarily submitted themselves for confinement, treatment, and
rehabilitation.
The Field Health Service Information System (FHSIS) shall be used for the reports
consolidated by the program managers. Reports from the primary care facilities shall be
submitted to the DOH Center for Health and Development (CHD) through the Provincial
Health Office (PHO) within the prescribed timeline.
The health facility shall prepare, review, and submit statistical data and other relevant
reports using the electronic HIS to the PHO, DOH-CHD, PhilHealth, as required.
For document and record control, a logbook of borrowed records shall be properly filled
out. There shall be a designated records officer or document custodian, a room to secure
the documents, forms, and records, as well as policy and procedure for the retention and
storage of documents.
There shall be a complete and updated inventory of essential drugs, medicines, and
commodities using stock cards and supply records.
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Chapter 8
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1. A Citizen’s Charter on clinic hours and services being offered shall be posted in a
strategic area readable by all clients and service providers.
2. Clients shall be seen by a health staff within 15 minutes of registration or shall follow
the Citizen’s Charter of the facility.
4. The facility shall be available to receive patients during evenings and in case of an
emergency to provide initial care and referral to an appropriate health facility when
needed.
5. A functional two-way referral system within the health care provider network shall be
established, with the primary care facility acting as the navigator and coordinator of
care.
6. The primary care facility is mainly responsible for monitoring the population database
and profile within its catchment area and identifying the health facilities and providers
within its network.
7. There shall be an established priority lane for pregnant women, persons with
disabilities, and senior citizens. Priority shall also be given to clients with high-grade
fever, difficulty in breathing, high blood pressure, etc.
8. The whereabouts of personnel shall be posted in a strategic area readable by all staff
in the facility.
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Health Monitoring and Evaluation (M&E) System. It uses key performance indicators to
monitor and evaluate the performance of the local health system (province-wide and city-
wide).
The LGU HSC enables the tracking of national priorities towards responsive local health
reforms and the identification of critical areas for improvement to achieve better health
outcomes from the local to the national level. The LGU HSC facilitates the reporting of LGU
progress in meeting the national health targets based on the priority programs, projects, and
activities of the Department of Health.
The LGU HSC makes use of directional arrows and color codes to indicate the gaps in the
implementation of health programs. It can also identify localities that perform well and are
deserving of recognition and incentives. The four (4) general purposes of the LGU HSC are:
1. Report to clients
The LGU HSC reports outcomes valuable and relevant to the stakeholders and the
general public.
2. Benchmark performance
The primary concern of the assessment is comparing the province/city-wide health
system performance through internal and external benchmarks. Internal performance
benchmark shall compare the province/city-wide health system performance with its
past performance through the use of directional arrows. External performance
benchmark shall compare the province/city-wide health system performance to the
national target of the same year and to the national baseline through the use of color
codes.
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3. Link to financing
The LGU HSC performance results shall be the general basis of performance-based
financing, allocations, awards, and other grants. Plans and budget allocations should
be consistent with the annual results.
The LGU HSC indicators and targets are periodically reviewed to align with the national
health agenda defined through the National Objectives for Health, UHC implementation,
Sustainable Development Goals, and the directives of the current administration. It is also
harmonized with the Field Health Service Information System and the Philippine Health
Information Exchange. Indicators and targets related to Family Health, Non-Communicable
Diseases, Communicable Diseases, Environmental Health, Logistics, Nutrition, among
others, are included in the LGU HSC.
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REFERENCES
RA 11223, Universal Health Care Act, February 20, 2019
RA 7160, Local Government Code, 1991
RA 9502, Cheaper Medicines Act, 2008
RA 10354, Responsible Parenthood and Reproductive Health Act
RA 11036, Mental Health Act
RA 11148, First 1000 days
RA 7883, Barangay Health Workers’ Benefits and Incentives Act
RA 11166, AIDS Act
RA 10173, Data Privacy Act
RA 11215, Cancer Control Act
RA 9994, Expanded Senior Citizens Act
RA 1378, National Plumbing Code of the Philippines and its Implementing Rules and
Regulations, June 18, 1955
Executive Order 119, 1987, Creation of the District Health Office to absorb the
functions of the District Hospitals, supervision and control over District Hospital,
Municipal Hospitals, Rural Health Units, Barangay Health Stations, and all other
ministry units in the health district
Executive Order No. 851, 1981, Arrangement of the District Hospitals, Rural Health
Units and Barangay Health Stations into Health Districts
Presidential Decree (PD) 1096, February 19, 1977, National Building Code of the
Philippines and its Implementing Rules and Regulations
PD 856, December 23, 1975, Code on Sanitation of the Philippines and its
Implementing Rules and Regulations
PD 1569, Strengthening Barangay Nutrition Program
PD 856, The Code on Sanitation of the Philippines
The Alma-Ata Declaration, 1978
National Objectives for Health, Philippines 2017-2022, 2018, Department of Health
DOH Administrative Order No. 67-A, 0029, 2007, Guidelines for Rationalizing the
Health Care Delivery System based on Health Needs
DOH Administrative Order No. 67-A, 2001, Guidelines for the Provision of Assistance
in the Upgrading of Devolved Local Health Hospitals and Rural Health Units based on
Sentrong Sigla Standards, PhilHealth Accreditation and DOH Licensing Standards
DOH Administrative Order 2012-0012, 2012, Rules on New Classification of
Hospitals and Other Health Facilities
DOH Administrative Order 2010-0036, Universal Health Care for All Filipinos or
Kalusugang Pangkalahatan
DOH Administrative Order No. 2004-0168, National Policy on Health Emergencies
and Disasters
DOH Administrative Order No. 70-A, 2002, Revised Rules and Regulations Governing
the Registration, Licensure, and Operation of Hospitals and Other Health Facilities in
the Philippines
DOH Administrative Order 2012-0013, Policy and Guidelines on Logistics
Management in Emergencies and Disasters
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Related Literature/Publications
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