HEMSafe Generic Policy and Procedure Manual Jan 2018

Generic
Work Health and Safety Policy and

Procedures Manual.
Please note – Following the commencement of the State Insurance Care Governance Act 2015, SafeWork NSW has been abolished and its
role assumed by SafeWork NSW. The referencing in this document will be updated to reflect the same once the new SafeWork NSW
website is made available.
This document provides generic WHS information only. It must not be treated as a WHS policy and procedures manual until properly
adapted for your workplace in accordance with the complete HEMSafe program (including all weekly alerts and the subsequent ongoing
review). It is not a comprehensive statement of WHS laws or requirements and it is not intended as legal advice.
This material is part of the HEMSafe program. Its use is subject to the HEMSafe Terms of Use and Disclaimer accessible on the HEMSafe
home page and link at the foot of each screen on www.hemsafe.com.au
Please note - No responsibility for loss occasioned to any person acting on this material is accepted. Liability for injury or loss is hereby
excluded to the extent permitted by law.
Version 13 - Jan 2018 Next Review: Jan 2019
Procedure Number Procedure
WHS001 Work Health and Safety Policy

WHS002 WHS Objectives and Targets
WHS003 Roles and Responsibilities for WHS
WHS004 Consultation and Safety Meetings
WHS005 Workplace Inspection Procedure
WHS006 Hazard Identification and Risk Assessment
WHS007 Emergency Preparedness and Evacuation
WHS008 Response to Holdup and Violent and Aggressive Situations
WHS009 Incident Recording and Investigation
WHS010 First Aid and Infection Control
WHS011 Workers Compensation and Return to Work
WHS012 Hazardous Substances
WHS013 Cellar Safety
WHS014 Electrical Safety
WHS015 WHS Workers Induction and Training
WHS016 Bullying in the Workplace
WHS017 Fatigue and Health Monitoring
WHS018 Manual Handling
WHS019 Contractor Management
WHS020 Maintenance of Plant and Equipment and PPE
WHS021 Housekeeping and Storage
WHS022 Kitchen Safety
WHS023 WHS Self Audit and Management Review
WHS024 Legal and Other WHS Information
WHS025 WHS Data Management, Standard Forms, Recording and Reporting
This is generic WHS information only. It must not be treated as a WHS policy and procedures manual until properly adapted for your
workplace in accordance with the complete HEMSafe program. It is not a comprehensive statement of WHS requirements and it is not
intended as legal advice. This material is part of the HEMSafe program. Its use is subject to the HEMSafe Terms of Use and
Disclaimer accessible on the HEMSafe home page and link at the foot of each screen on www.hemsafe.com.au No responsibility for
loss occasioned to any person acting on this material is accepted and liability is hereby excluded to the extent permitted by law.
Introduction
Our Work Health and Safety Management System is the framework of how we organise Work Health and
Safety (WHS) in the hotel. This Policy and Procedure Manual is organised in accordance with AS/NZ 4801-
Occupational Health and Safety Management Systems and includes references to applicable WHS
legislation.
This WHS Policy and Procedures Manual contains the overarching procedures for safe work. Individual job
specific safety procedures are maintained by individual departments. Our WHS related documentation is
stored in the HEMSafe system
Using the HEMSafe guided system we have developed our WHS Policy and have planned how our WHS
Management System is going to work. We are implementing that system now through communication and
instruction so that everyone in the hotel knows what is expected of them.
We will regularly evaluate our WHS Management System performance through regular internal WHS system
self audits and through regular workplace inspections, and risk assessments
This is generic WHS information only. It must not be treated as a WHS policy and procedures manual until properly adapted for your
workplace in accordance with the complete HEMSafe program. It is not a comprehensive statement of WHS requirements and it is not
intended as legal advice. This material is part of the HEMSafe program. Its use is subject to the HEMSafe Terms of Use and
Disclaimer accessible on the HEMSafe home page and link at the foot of each screen on www.hemsafe.com.au No responsibility for
loss occasioned to any person acting on this material is accepted and liability is hereby excluded to the extent permitted by law.
WHS001 Work Health and Safety Policy
Legal Application: As per s.27 (5) (b) the ‘officer’ must gain an understanding of the business operations
and develop processes to minimise the associated hazards and risks.
Work Health and Safety (WHS) Act 2011 s.19 contains the primary duty of a ‘person conducting a business
or undertaking’ (PCBU) to ensure so far as is reasonably practicable the health and safety of workers and
others in the workplace. A statement of Policy or ‘intent’ fulfils this requirement.
Reference Documents:
 AS/NZS 4801:2001 Occupational Health and Safety Management Systems, gives auditable criteria for
work health and safety management systems.
Obligations
In accordance with the Work Health and Safety Legislation 2011 we recognise our moral and legal
obligations to ensure so far as is reasonably practicable, the health and safety of workers (employees,
apprentices, work experience students, contractors, volunteers, and labour hire employees). We are
committed to ensuring so far as is reasonably practicable, the health and safety of others, being our patrons,
guests and visitors. We are committed to implementing and maintaining a Work Health and Safety
Management System in consultation with workers.
Objectives
So far as is reasonably practical we will:
 provide a safe and healthy workplace for all workers
 provide safe plant and systems of work
 provide written procedures and instructions that ensure safe systems of work
 ensure compliance with WHS legislation and current industry standards
 provide relevant training, information, instruction, and supervision to workers and others to ensure their
health and safety
 provide assistance and ongoing support to employees regarding WHS issues.
Responsibilities
All workers are responsible and will be held accountable for implementing those aspects of the Policy for
which they are responsible. Performance will be measured regularly in accordance with hotel policy.
Designated ‘Officers’ and Management will:

 provide a hotel in a safe condition
 drive the development, promotion and implementation of health and safety policies and procedures
 ensure the development, promotion and implementation of workplace hazard/risk identification and
management processes
 ensure training is provided to workers in the safest method to perform their work tasks
 provide and ensure usage of, adequate resources and information to meet our hotel’s commitment to
Work Health and Safety.
Workers will:
 take reasonable care for their own health and safety, as well as the health and safety of others
 follow all procedures detailed within our hotel WHS Policy and Procedures
 report any injury, illness, hazard or unsafe work practice to Management as they occur.
Consultation
As per the relevant WHS legislation, we are committed to consultation with all workers regarding work health
and safety.
Policy Authorised by: ________________________ (Manager/Licensee/Business Manager/Director)
This document provides generic WHS information only and should not be considered as a WHS procedure until adapted for your
workplace in accordance with the HEMSafe program. It is not a comprehensive statement of WHS laws or requirements and is not
intended as legal advice. Its use is subject to the HEMSafe Terms of Use and Disclaimer accessible on the HEMSafe home page and
link at the foot of each screen on www.hemsafe.com.au
Date: _____________ Next Date of Review: ___________________ (12 months)
WHS002 WHS Objectives and Targets
Legal Application: Although not legally binding AS/NZS 4801:2001 Occupational Health and Safety
Management Systems, sets criteria for establishing targets and objectives including the commitment for
continuous improvement.
Purpose
The purpose of this section is to set measurable objectives and targets that allocate responsibilities and
provide indicators to determine performance. For individuals, these objectives should be adjusted and
incorporated into position descriptions.
Scope
These objectives and targets apply throughout the hotel:
Objective Target Indicator /Evidence Responsibility

All management and All workers are Independent audits and/or Management to
workers know their familiar with, and WHS Self audit every six implement and maintain
WHS responsibilities operate in months to confirm the WHS WHSMS. Workers to
and conduct accordance with the Management System is assist and cooperate.
themselves in a safe Policy and fully implemented.
and responsible Procedures Manual
manner. and associated
documentation.
Ensure all workers All workers trained in Training needs and Management to assess
receive appropriate accordance with requirements are known, needs and book training.
WHS training. requirements of their training is conducted, and Workers to attend training.
position descriptions. training records are
accurate.
Minimise incident Nil incidents. Where incidents occur Management to maintain
frequency and RTW procedures are WHSMS plan and
severity occurring to followed and investigations respond quickly to Hazard
workers and others. undertaken. reports.
Effective contractor Contractors provide Documents recorded and Management to review
management in confirmation of regularly updated, induction regularly and decide on
accordance with insurances, safe records where relevant. action.
WHS Act. work statements Management to ensure
WHS policy and contractors are inducted
procedures on site.
Contractors receive
site induction.
Maintain hotel WHS Current WHS Regular workplace Management to review
Management System Management System inspections, risk regularly and decide on
in a current practical implementation. assessments, workers action in consultation with
format. Self Audit every six trained, internal audits, workers.
months. current documentation, and
self audit reports.
Regular workplace Inspections monthly. Documented records. Management to review
inspections are regularly and decide on
undertaken and all action in consultation with
items identified are workers.
rectified.
Timeframes
All targets and objectives will be completed over the next 12 months, at which time they will be revised.
WHS003 Roles and Responsibilities for WHS
Legal Application: Work Health and Safety (WHS) Act 2011 s.19 contains the primary duty of a ‘person
conducting a business or undertaking’ (PCBU) to ensure so far as is reasonably practicable the health and
safety of workers and others in the workplace. Section 20 is likely to be relevant as it prescribes a duty on
the person with management or control of a workplace. Section 27 states the duty of ‘Officers’ and how they
must exercise ‘due diligence’. The duty of workers is found in Section 28.
 SafeWork Australia – Interpretive guideline - Officer & Due Diligence
 WHS Act 2011
 WHS Regulation 2017
Please refer to the SafeWork website for the below topics – http://www.safework.nsw.gov.au/
 SafeWork NSW Information Page – Directors and officers
 SafeWork NSW Information Page – Due diligence
 SafeWork NSW Information Page – Volunteer officers
 SafeWork NSW Information Page – WHS PCBUs, workers and officers: Fact sheet
Purpose
To identify and highlight the key WHS responsibilities under the legislation for each role and level within the
hotel.
Scope
This policy sets out the general WHS responsibilities for a Person Conducting a Business or Undertaking
(‘PCBU’), Officers and Directors, managers, supervisors and workers and provides references for the key
sources of WHS information. These responsibilities should be included in individual position descriptions.
Responsibilities
Person Conducting a Business or Undertaking (PCBU)
The WHS Act 2011 sets out the duty of the PCBU to ensure so far as is reasonably practicable, the health
and safety of workers and others by ensuring:
 safe systems of work
 a safe work environment
 safe use of plant, structures and substances
 facilities for the welfare of workers are adequate
 processes for notification and recording of workplace incidents
 adequate information, training, instruction and supervision is given
 compliance with the requirements under the work health and safety regulation
 effective systems are in place for monitoring the health of workers and workplace conditions
Officers and Directors

Directors and others who have a high level of obligation for the WHS are designated ‘Officers’ and have a
key responsibility for WHS in this workplace in accordance with the WHS Act 2011 Section 27 ‘due diligence’
provisions. The main elements of due diligence are:
 To acquire and keep up to date knowledge of WHS matters.

 To gain an understanding of the operations of the business and the hazards and risks involved.
 To ensure appropriate resources and processes are provided to enable hazards to be identified and
risks to be eliminated or minimised.
 To ensure information regarding incidents, hazards and risks is received and the information is
responded to in a timely way.
 To ensure the PCBU has and implements processes for complying with any legal duty or obligation.
 To verify the use and provisions of the resources and processes.
General Manager
The General Manager is responsible for the WHS of all workers. Whilst they may delegate some WHS
duties, they acknowledge that they are accountable for the operational implementation of all aspects of the
hotel’s WHS system. Some key responsibilities include:
 Carrying out all duties required to implement and maintain the WHS Management System including
supervision, training, and provision of safe systems of work.
 Ensuring steps are taken to maintain compliance with WHS Legislation and Australian Standards.
 Distribution of WHS information to workers as and when it becomes available and consulting regularly
with workers on WHS issues.
 Keeping records of all injuries in an Incident Register online in HEMSafe.
 Conducting or delegate to workers member/s regular workplace inspections and risk assessments.
 Including safety as an item on the agenda at every team meeting, record minutes and ensure they
uploaded to WHS Consultation records module of HEMSafe.
 Actively promoting Health and Safety.
 Ensure completion of the Self Audit Questionnaire as a means of regular WHS Management System
review.
 Ensuring all contractors have provided relevant certificates and qualifications to the hotel.
 Ensuring all contractors have been inducted on site.
Duty/Assistant Managers/ Supervisors

The Duty Managers are responsible for the following:
 Carrying out any WHS duties delegated by the General Manager and Senior Managers.
 Supervision and training of relevant line workers.
 Completing the Incident Register and reporting the incident to Management in a timely manner.
 Investigating Incidents as required in accordance with hotel policy and legislation.
 Immediately reporting any unsafe working practices to management.
 Actively promoting Health and Safety in the hotel to all workers and patrons.
 Ensuring that all workers, including contractors, are working in a safe manner.
 Taking note of (and recording) any suggestions made by workers or customers regarding safety.
Workers
Workers are responsible for the following:
 Taking reasonable care for their own health and safety by observing safety rules, working safely and
reporting any hazards and incidents to their Manager/Supervisor immediately.
 Complying with any reasonable instructions issued including following the procedures for safe work
contained within this Policy and Procedures Manual and associated documents.
 Taking reasonable care that their acts or omissions do not adversely affect the health and safety of other
persons.
 Asking for specific training and instruction regarding any hazards associated with performing a task.
 Making suggestions and actively participating in meetings to continually develop a safer working
environment.
Note: Responsibilities of workers are defined in WHS Act 2011 (s 28)
Procedure
All Workers will be advised of their respective WHS responsibilities during workers induction training and
responsibilities will be included in job descriptions.
The WHS performance of all workers will be included in job descriptions and is measured during
performance reviews. Where workers are not performing in accordance with those responsibilities additional
training is provided.
WHS004 Consultation and Safety Meetings
Legal Application: WHS Act 2011 s.47 to 49 outlines specific obligations of PCBU in relation to
consultation, and ‘officers’ need to ensure the PCBU complies with these.
WHS Act 2011 pt.5 addresses consultation, representation and participation and includes specific
information on the role of Health and Safety Representatives and ‘work groups’.
WHS Act 2011 s.78 stipulates the frequency for the WHS committee meetings.
 WHS Consultation, Cooperation and Coordination Code of Practice.
Purpose
To ensure regular WHS consultation takes place with all workers appropriate to the size and nature of the
hotel and in agreement with all workers.
Scope
This procedure relates to the consultation and representation procedures with all workers and highlights the
process for consultation.
Responsibilities
Management have the responsibility to:
 agree and implement the process for consultation
 be responsible for communicating issues regarding WHS throughout the workplace
 discuss all safety issues within the workplace with workers
 ensure regular contractors are included in the consultation process
 ensure a Health and Safety Representative is elected if requested
 ensure a WHS Committee is formed, if relevant or requested.
Workers have the responsibility to:

 actively take part in the agreed consultation process
 feed back to Management any issues or hazards identified in the workplace.
Procedure
 An agreed process for consultation will be implemented.
 Where no request for a HSR or Committee is made then other agreed arrangements for consultation on
health and safety matters will be implemented and could be through:
 regular scheduled meetings
 team meetings (where work health and safety is always an agenda item)
 one-off meetings
 tool box talks / shift hand over meetings
 face to face discussions
 briefing sessions.
 If requested by workers a process for electing a Health and Safety Representative (HSR) will be put in
place and they be allowed to attend formal training.
 If requested by workers a process for electing a WHS Committee will be put in place.
 All records of consultation will be maintained on HEMSafe.
Health and Safety Representatives (HSR) and Health and Safety Committees (HSC)
A HSR or committee are not required in the hotel however one may be elected and established if it is directly
requested by workers or is of benefit to the consultation engagement between the workers and PCBU.
Should a HSR be elected, or committee is established the following will apply.
Health and Safety Representative and /or Health and Safety Committee functions:
 Review the safety performance of each workplace.
 Monitor the effectiveness of the work health and safety policy and programs.
 Assist with identifying hazards and managing risks.
 Carry out workplace inspections.
 Monitor the effectiveness of safety training.
 Other site specific functions as determined.
Committee Attendance:
 The committee (if applicable) consists of at least one elected representative from each departmental
area, one from management, and the Return-to-Work Coordinator. The attendance of an “officer” is also
advantageous but not required.
 Attendance at meetings will be limited to members of the Committee, invited guests, deputies and
special speakers following consultation with the Chairperson and a Management Representative.
The Chairperson:
 The Chairperson (if applicable) will be elected by and from the elected members of the Committee and
the position will be reviewed each 12 months. The Management Representative will not be the
Chairperson.
Election of Members:
 Elected members shall hold office for a period of two years or until they are no longer employed by the
workplace. At such time elected Committee positions will become vacant and a ballot shall be held for
re-election.
 All workers shall be eligible for re-election to the Committee.
WHS005 Workplace Inspection Procedure
Legal Application: As per WHS Act 2011 s.27(5)(b)(c) the ‘officer’, as part of their due diligence
requirement must gain an understanding of the business operations to minimise the associated hazards and
risks and ensure appropriate resources and processes are in place to eliminate or minimise risks to health
and safety.
Work Health and Safety (WHS) Act 2011 s.19 contains the primary duty of a ‘person conducting a business
or undertaking’ (PCBU) to ensure so far as is reasonably practicable the health and safety of workers and
others in the workplace, the provision and maintenance of a work environment, the provision and
maintenance of safe plant and structures, the safe use, handling, and storage of plant, structures and
substances, and the provision of adequate facilities for the welfare at work.
 How to Manage Workplace Health and Safety Risks - Code of Practice
 Managing the Work Environment and Facilities – Code of Practice
 Managing Risks of Plant in the Workplace – Code of Practice
 Managing the Risks of Falls in the Workplace – Code of Practice.
Other Relevant References:

 WHS Regulation 2017 ch.3 (general risk & workplace management)
 WHS Act 2011 pt.2 div.1 s.17 (management of risks)
 WHS Regulation 2017 ch.3 div.2 ss.40 & 41 (standards for workplace facilities and maintenance)
 AS/NZS 1319 – Safety Signs for the Occupational Environment
 AS/NZS 2293 – Emergency Escape Lighting Exit Signs for Buildings
 AS/NZS 1841 – Portable Fire Extinguisher-General Requirements
Purpose
To ensure that monthly inspections are conducted at this workplace to identify hazards, assess risks and
eliminate hazards or control those risks. All areas are regularly inspected including outdoor areas if relevant.
Scope
This procedure covers all workplace inspections.
Responsibilities
 either complete the inspection themselves or delegate to a suitable competent individual
 ensure the individual appointed have the skills, knowledge and competency to undertake the inspection
in order to recognise any hazards that may need attention
 ensure an inspection is completed on a monthly basis.
Workers have a responsibility to:

 actively participate in the Workplace inspection process as required
 consult with management (or the relevant, delegated person) on the identification of hazards and
strategies to eliminate or control those hazards to reduce the risks.
Procedure
 Select the Workplace Inspection module on HEMSafe.
 Use the checklist to conduct the inspection of the workplace and identify hazards.
 The checklist can be completed electronically, in hard copy and data uploaded later or using a smart
phone or tablet supporting Apple or Android software.
 Ensure all areas are covered including walkways, storage areas, kitchens, bars, function rooms, offices,
outside areas, car parks and delivery areas.
On completion of the inspection any urgent hazards must be brought to management’s attention immediately
for rectification and a risk assessment documented in the Tasks/Hazards module of the HEMSafe.
Signage
Signs are a source of warning or information and are not a risk control by themselves. Signage in all areas
will be correct, particularly ‘prohibition’ signs and ‘warning’ signs.
There are a variety of signs that require specific compliance such as:
Name Image Compliance

Exit signs Indicate the path to an exit door, located above head height, indicating
the exit route from the building. They are illuminated and powered by
an emergency power source.
Emergency These are signs that indicate the door used as an emergency exit and
exits therefore should never be blocked or locked on the inside. These signs
are located on fire escape doors including on external surfaces.
Fire There are two types of fire extinguisher signs required, one above the
Extinguisher device noting its location simply stating “fire extinguisher” and the
Signs second sign specifying the type of extinguisher and the fires that it can
be used for. It is located above the fire extinguisher itself to allow for
easy reading in an emergency. Access to extinguishers must be clear
at all time.
Fire Hose These are placed on the outside of the Fire Hose Reel cupboard.
Reel Signs Access to fire reels must never be blocked.
Portable Wet These are yellow in colour and must be used when the floor is slippery
Floor Signs from mopping, spills, rain or any other reason. They should be stored in
the same place for easy access.
First Aid Kit These indicate the location of the first aid kits. They are green and
signs white in colour. They are located above the first aid kit above head
height so they can be seen clearly from a distance.
WHS006 Hazard Identification and Risk Assessment
requirement must gain an understanding of the business operations to minimise the associated hazards and
risks and ensure appropriate resources and processes are in place to eliminate or minimise risks to health
and safety.
ch.3 of the WHS Regulation 2017 and Section 17 of the WHS Act 2011 address Risk Management
generally.
 SafeWork Australia: How to Manage Workplace Health and Safety Risks – Code of Practice
 SafeWork NSW – Health and safety notes: Hierarchy of hazard controls
 SafeWork NSW – Hierarchy of controls: Fact Sheet
Purpose
To have a defined method of hazard identification, risk assessment and control so as to eliminate or
minimise the potential for work place related injuries and incidents.
Scope
This procedure covers all workers and activities in the workplace.
Responsibilities
 understand and implement the process and procedures of risk management
 ensure workers receive the necessary training and instruction in relation to risk management.

 ensure they follow the hazard identification processes of the workplace particularly with regard to
notification of operational hazards as they may occur and to notify management immediately.
 follow any safe work practices that have been agreed in order to minimize the potential of incidents and
accidents.
 consult with management on the identification, control and review of hazards and risks within the hotel.
Terms
Term Definition
Hazard is an activity or physical situation that has the potential to cause harm
Hazard identification is the procedure used to identify situations that could lead to injury
Risk is the potential injury, incident or damage to property or people that
could result from exposure to the hazard.
Risk Assessment is the evaluation of the likelihood of an injury, incident or damage and
the consequences or outcomes associated.
Risk Control is how the risk associated with the hazard can be eliminated or
controlled to reduce the risk.
Hierarchy of Control the preferred order of risk control.
Procedure
The Process of WHS Risk Management (Refer to Hazpak Guidance document) and Code of Practice
How to Manage WHS Risks)
The process works in the following steps:

1. Identify the Hazard
2. Assess the Risk
3. Eliminate or Control the Risk
4. Review
1. Identify Hazard
Hazards are identified in any one of the following ways:
 Workplace Inspection
 Incident Investigation
 Observation by workers member, contractor or visitor
 When introducing new systems of work, procedures, plant or equipment
 WHS system audit, including HEMSafe self audits.
If you identify a hazard in the hotel:

 Stop the task you are doing
 Report the Hazard to your Manager on Duty immediately
 Ensure that either you or the Manager on Duty records the hazard and carries out an assessment of the
risk.
2. Assess Risk
This will be undertaken by Management and/or the suitably qualified or trained person completing the
workplace inspection. Using the Task/Hazards module in HEMSafe enter all the details and use the Risk
Matrix below as a guide to Assess the likelihood of a hazard or incident occurring and the potential severity /
consequence of that incident. Use the matrix to determine the response rate to the hazard.
Risk Matrix (Hazpak- SafeWork)
Likelihood – how likely is it that the hazardous event could occur?

Consequences
Very Likely Likely Unlikely Could Very
– how badly
Could happen Could happen happen but Unlikely
could someone
anytime some time very rarely May happen
be hurt by this
but probably
hazard?
never will
Death or
permanent 1 1 2 3
disability
Long-term
injury of serious 1 2 3 4
illness
Medical
attention 2 3 4 5
required
First Aid only 3 4 5 6
Risk Scores and suggested Action time frames

1 = Do something about this hazard immediately
2 = Do something about this hazard within 24 hours
3 = Do something about this hazard within 48 hours
4 = Do something about this hazard within one week
5 = Do something about this hazard within two weeks
6 = Do something when possible
3. Control the Risks

The Hierarchy of Control is used to eliminate or reduce the risk. Elimination of a hazard is the best option.
The lower the risk score the more important it is to try and use the high order controls preferably elimination,
Personal protective equipment should only be used as an adjunct to other control methods or as a ‘last
resort’. For optimal outcomes, using a combination of controls should be considered.
The order of preference for hazard controls is:

1. Elimination – to completing eliminate or remove the hazard
2. Substitute – swap or change the hazard for something less hazardous e.g. substitute your
equipment with something different or use a different process
3. Isolation – roping off or separating the hazard to a less hazardous environment to the general work
area e.g. store hazardous item separately or cordon off area where hazard is found
4. Engineering controls – modifying the hazard or equipment to make the process or tasks less
hazardous e.g. trolleys to move loads
5. Administrative controls – administrative activities to clarify processes or activities and reduce the
risk e.g. training, creation of safe operating procedures, job rotation and policies
6. Personal protective equipment – tools, clothing and equipment worn by an individual to protect
themselves whilst working e.g. gloves, eye protection, masks.
Complete the risk assessment with the preferred controls in consultation with Management.
Note that safe operating procedures (sometimes called safe work method statements or standard operating
procedures) support an WHS procedure; they prescribe methods for carrying out certain procedures, types
of work, tasks or operating equipment. Safe operating procedures are to be documented and readily
accessible; they should form part of training for certain functions or tasks. The procedure describes the task
and identifies the WHS risks associated with it; it details appropriate hazard controls and provides a
‘blueprint’ for completing the task safely. Employees should be consulted when safe operating procedures
are developed.
Once the controls have been decided these must be agreed with management, implemented and then
reviewed for effectiveness.
4. Review
This is a vital step in the Risk Management process. When implementing the controls a diary note should be
created to review their effectiveness. The review process should involve consultation with the workers that
are most affected by the hazard and the relevant controls.
Important: Hazard Identification, Risk Assessment and Hazard Elimination/Risk Control are processes that
are ongoing. Any and every member of workers and management are expected to be diligent and
responsible when it comes to identifying, reporting and controlling a risk. If you are aware of a risk
associated with your work tasks report it to management
WHS007 Emergency Preparedness and Evacuation
Legal Application: WHS Regulation 2017 s.43 requires PCBU’s to prepare maintain and implement
emergency plans.
 Managing the Work Environment and Facilities - Code of Practice.
 Emergency Planning Factsheet (Safe Work Australia)
Other Relevant References:

 Standard AS 3745-2010 – planning for emergencies in facilities
 Standard ISO/TS 11602-2:2010 – fire protection - portable and wheeled fire extinguishers - Part 2:
Inspection and maintenance
 Standard AS 1851 – maintenance of fire protection systems and equipment
 Standard AS 2293.1-2005 – emergency escape lighting and exit signs
 Standard AS 2444-2001 – portable fire extinguishers and fire blankets - Selection and location
Purpose
To ensure that all employees, contractors and customers are safe and not exposed to hazards in the event
of an emergency. Also to ensure that workers are responsible and capable in the event of an emergency.
Scope
This procedure encompasses the following foreseeable emergencies and the response procedure for:
 Fire and evacuation
 Bomb threats
 Hazardous chemical spills
Responsibilities
It is the responsibility of all workers to ensure that they act in a safe and responsible manner, ensuring that
they do not perform any action that will result in a risk to the health of any other individual.

 ensure there is an Evacuation Plan devised for all areas of the workplace and that it is clearly
displayed in the appropriate areas.
 ensure there is a response plan for all forseeable emergencies and that workers are trained in
appropriate response.
 ensure workers are appropriately trained in all emergency procedures including evacuation
procedures and use of fire extinguishers if necessary.
 ensure regular evacuation drills occur and are evaluated.
 nominate and provide training for fire wardens.
 ensure procedures are in place to manage the risk of other emergencies not requiring evacuation.
 ensure emergency training is included in workers induction.

 must make themselves aware of the procedures
 attend relevant training and provide feedback, where required.
Procedures
1. Fire and Evacuation
 Emergency evacuation plans are located around the premises on the walls (and behind the door of
each accommodation room). They include a floor plan of the workplace and locations of First Aid
Kits, fire exits, extinguishers, hose reels and fire blankets together with emergency contact numbers
and instructions.
 It is the responsibility of each workers member to know the location of fire extinguishers, especially
those in the immediate work vicinity. This is included in induction training. It is also the responsibility
of all workers to know their appropriate evacuation route and assembly location.
 Fire wardens are designated and trained.
 Fire extinguishers and hose reels are checked regularly (6 monthly) to ensure they are fully
functional.
 Evacuation drills are conducted under the supervision of the Manager. Drills are necessary to train
and prepare building occupants for safe evacuation should an internal emergency occur. All fire
alarms should be treated as “real” and full evacuation conducted.
 Following evacuation drills the efficiency should be assessed and revisions made to procedures if
necessary.
Standard Instruction applicable in Case of Fire

 Sound the Alarm.
 Call 000 (Police and Fire) to report name, location, description of emergency.
 If trained, use fire extinguishers to aid in evacuation and to confine the area of the fire.
 Remove victims in the immediate area of the fire.
 Ensure every area/room including bathrooms, have been checked and cleared.
 Confine fire and smoke by closing doors and windows in vicinity of fire.
 Direct persons to assigned exits and the Assembly Point.
 Ensure area is completely evacuated.
 Check all persons at Assembly Point and identify missing persons.
 Report missing person(s) presumed to be in the building to Police/Fire Services.
 Remain at Assembly Point until further instruction from Police/Fire Services.
2. Chemical Spills
 Safety data sheets (SDS) are obtained for all chemicals on the premises and the instructions
contained in these relating to storage, dilution, first aid and spills is noted and followed.
 SDS are retained in close proximity to the chemical storage and /or usage area.
 Where spill kits are required these have been obtained and workers instructed in their use.
 Utilise spill kit where appropriate and trained to do so.
 Notify your Manager on Duty and determine the level of severity.
 Call Fire Service on 000 if Management ascertains that the problem is serious. Ensure the SDS is
made available to emergency response personnel.
 Protect yourself and others from exposure to chemicals and vapours.
 Control ignition sources if flammables are involved, i.e. electrical switches (such as turning off power
source if safe to do so).
 Begin evacuation if necessary to preserve health and safety.
 Follow Directions from your Manager on Duty.
 Some incidents may be reportable to the regulator, SafeWork NSW.
3. Response to Telephone Bomb Threats

Response to possible bomb threat should be included in induction training together with fire response
and emergency evacuation procedures.
Instructions should include the following principles:
 Keep the person on the phone - ask "When", "Where", "What", and "Why?"
 After the call, do not hang up the phone unless you must call for help.
 Call Police on 000 immediately (during the call if possible).
 Notify your Manager and follow his/her guidance.
 Do not touch or move any suspicious package.
 Above all, remain calm and avoid creating a panic.
 All workers are offered access to counselling services after the event (contact HEM for assistance).
WHS008 Response to Holdup and Violent and Aggressive Situations
Legal Application: As per WHS Act 2011 s.27(5)(b) the ‘officer’, as part of their due diligence requirement
should gain an understanding of the business operations to minimise the associated hazards and risks.
WHS Act 2011 s.19 contains the primary duty of a ‘person conducting a business or undertaking’ (PCBU) to
ensure so far as is reasonably practicable the health and safety of workers and others in the workplace. ch.3
of the WHS Regulation 2017 and s.17 of the WHS Act 2011 address Risk Management.
 SafeWork Australia: How to Manage Work Health and Safety Risks - Code of Practice
Purpose
To ensure that all workers and customers are safe and exposure to risk is minimized in the event of a
holdup, violent or aggressive situation. To ensure that workers are trained and capable of responding in
accordance with that training.
Scope
This procedure addresses the foreseeable risk of holdup, violent attack and dealing with aggressive
customers.
Responsibilities
 ensure a comprehensive risk assessment has been undertaken in consultation with workers to
determine the likely risk of holdup and potentially violent situations.
 ensure the most effective control methods are put in place to minimize the risk.
 provide relevant training to workers, including induction.
 provide access to counselling services to address the potential of workers stress that may occur
following an incident.

 to understand and act on the procedures established.
 actively participate and consult with management through the risk assessment process, and the
development of the relevant procedures.
 following an incident, request access to counselling services, if required.
Procedure
A risk assessment to determine the likelihood of holdup and potentially violent situations will be carried out.
The risk assessment will take into account the following factors as a minimum:
 Amount of cash held on the premises.
 Geographical location.
 Surrounding geographical area and access/exit routes.
 Proximity of car access and ease of ‘getaway’.
 Opening hours.
 Workersing rosters and number of workers on the premises.
 Past history of any holdup.
In assessing risk, it is advisable to contact local Police for their advice and assistance, and consulting with
workers in establishing preventative control measures.
Standard control measures will include the following:
 Minimizing cash held on the premises.
 Varying times and routes when cash may be taken off premises.
 Installing time delay safes.
 Installing CCTV.
 Ensuring adequate lighting particularly around car parks and access /exit routes.
 Employing additional security workers, particularly on the busier shifts.
 Rostering workers to ensure no-one works alone at high risk locations or times.
 Providing workers with deterrents such as ‘panic’ alarms or sprays.
 Other devices and systems such as ‘DNA’ spray and detection systems.
All workers should be made aware of the control measures at induction training
In the event of a ‘hold up’ the following steps should be taken as relevant:
 DO NOT BECOME CONFRONTATIONAL. If they are argumentative, do not antagonise.
 Observe the person closely, taking note of clothing, method of travel, any weapons displayed or
implied.
 Take note of whether the threats are verbal or physical.
 Where possible disengage the individual by calmly asking them to leave and where possible, call
Police on 000 if they refuse.
 Contact your Manager and fellow workers.
 Remain as calm and collected as possible, avoiding panic.
 Immediately after the incident write down as much as you can remember of the episode. Record the
threats in as much detail as you can remember.
 Advise Hotel Employers Mutual, Workers Compensation insurer.
 All workers are offered access to counselling services after the event; Hotel Employers Mutual will
be able to assist with organising these services.
WHS009 Incident Reporting and Investigation.
Legal Applications: As per WHS Act 2011 s.27(5)(d) the ‘officer’, as part of their due diligence requirement
should ensure information regarding incidents, hazards and risks is received and the information is
responded to in a timely way.
WHS Act 2011 Part 3 s.35-39 details those incidents that are ‘notifiable’ to SafeWork. Due diligence
obligations in s.27 requires officers to ensure the undertaking has adequate processes to receive and
consider information regarding incidents and to respond to such information.
 SafeWork Australia: How to Manage Work Health and Safety Risks – Code of Practice
 SafeWork NSW: Incident Near Miss Investigation Form
 SafeWork NSW: WHS Incident Notification – Fact sheet
 SafeWork Australia: Incident Notification Factsheet (2013)
Purpose
To ensure that every incident is handled in the correct manner and to ensure that incidents are investigated
as part of the risk management process to identify causes and establish controls to minimise reoccurrence.
Scope
This procedure encompasses all incidents, accidents, injuries and ‘near misses’ that occur within the
workplace.
Responsibilities
 ensure reporting and investigations are undertaken into incidents
 depending on the severity of the incident:
o ensure notification of the incident to Hotel Employers Mutual Workers Compensation Insurer is
completed, where an employee has been injured
o ensure notification of the incident to your public liability insurer is considered where the incident
involves members of the public
o notifying SafeWork NSW if the incident is severe and deemed ‘notifiable’ under the legislation.
 ensure all incidents are recorded in the Incident Report module of HEMSafe.

 notify/report to management of any WHS related incident, whether it results in an injury or not
 cooperate fully with the investigation process, including consultation
 follow the instructions within this procedure.
Procedure
 Whenever there is an incident, it will be reported to management. This may include incidents that
include employees, contractors, members of the public, visitors and guests.
 If there is an injury, the injured person will be provided with immediate first aid and medical attention.
 Hotel Employers Mutual will be notified of the injury within 48hours for an injury related to an employee
(see Workers Compensation and Return to Work Procedure WHS011).
 Our public liability insurer may need to be notified for circumstances where an injury involves members
of the public.
 Depending on the severity of the injury or incident SafeWork NSW will be notified immediately (see
‘notifiable incidents’ below).
 An investigation of the incident will be carried out to find out why it occurred and what if any corrective
actions and control measures need to be taken and implemented.
 The incident will be recorded in the Incident Report Form module of HEMSafe or in a separate manual
register of injuries book
 An investigation may be carried out and risk assessment completed to evaluate the circumstances and
implement corrective actions to avoid further incidents.
Notifiable Incidents
SafeWork NSW will be notified ‘immediately’ by telephone 13 10 50 if any of the following types of incidents
occur:
 Death
 A “serious” injury
 A “dangerous” occurrence
Serious Injury is one that needs:

 Immediate inpatient at hospital
 Immediate treatment for:
o Amputation.
o Serious head or eye injury e.g. fractured skull, possible sight loss.
o Serious burn e.g. potential for skin graft or worse.
o Degloving or scalping (separation of skin to the underlying tissue).
o Spinal injury (not gradual onset or minor L4/5 type disc problem).
o Loss of bodily functions e.g. loss of consciousness (not fainting).
o Serious lacerations e.g. cut tendons, nerves with possible loss of function.
 Medical treatment within 48hrs of exposure to a hazardous substance.
Dangerous Incident is:

 uncontrolled escape or spillage of hazardous substance
 uncontrolled explosion or fire
 uncontrolled escape of gas or steam or pressurised substance
 electric shock
 construction related incidents such as fall of plant from height, failure /collapse of plant, collapse of
excavation.
First Aid: Please refer to WHS010 – First Aid. All incidents requiring the person to receive first aid will
require the person/treating party to fill in the details of First Aid given on the First aid register in HEMSafe.
WHS010 First Aid and Infection Control
Legal Application: WHS Regulation 2017 s.42 contains details in relation to the duty to provide first aid.
 First Aid in the Workplace – Code of Practice
Purpose
To ensure that there are adequate infection controls standards and that injuries to individuals are properly
treated and there are sufficient adequately trained workers available.
Scope
This procedure encompasses all infection control and first aid requirements.
Responsibilities
Management have responsibility to:
 ensure there are adequate infection control standards in place.
 ensure that there are enough workers trained in First Aid at the workplace and on site at any one time.
 ensure there are adequate resources / kits available to address any foreseeable issues.

 Ensure they adhere to the infection control standards.
 Know what to do in the event of a possible infection.
 Know the location of the First Aid Kit/s and who to contact in the event of injury.
Procedure
First Aid Kits
First Aid Kits will be provided in accordance with the requirements of the WHS Regulation and following a
risk assessment in accordance with the Code of Practice on First Aid. The contents will be assessed for the
workplace, or be of a standard shown in Appendix B of the Code of Practice. The container for the contents
will be marked with a white cross on a green background prominently displayed on the outside.
First Aid Kits will be checked at least quarterly.
First Aid Training

Trained First Aid workers will attend a refresher course every three years. Workers will be made aware of
the First Aiders and names will be displayed on notice boards.
First Aid Treatment

All incidents requiring first aid will be recorded on the First Aid register in HEMSafe or manually.
Infection Control
The infection control standards required will be assessed and implemented for catering workers and for
cleaning rooms, bathrooms and bodily fluids. As a minimum, the following will be provided:
 Adequate facilities to wash and disinfect hands.
 Adequate personal protective equipment such as disposable gloves, aprons and face masks.
 Designated bodily fluids spill kit.
 Adequate sharps containers.
 Workers training in infection control techniques and standards.
 Counseling service has been identified for possible use in the event of needlestick injury or
exposure to infection.
Catering and Bar Workers will adhere to food hygiene procedures with regards to personal hygiene, washing
hands and reporting to their Manager if they are suffering from sickness and/or diarrhoea.
WHS011 Workers Compensation and Return to Work
Legal Application: ch.4 of the Workplace Injury Management and Workers Compensation Act 1998
addresses workplace injury management; s.52 mandates a return-to-work program and s.63 requires a
register of injuries.
Note: Adjustments to the Workers Compensation Legislation was passed by the NSW Parliament in 2012
which significantly changes the management of Workers Compensation claims. For up to date information
contact Hotel Employers Mutual at [email protected]
 Workplace Injury Management and Workers Compensation Act 1998 ch.3 pt.2 ss.43-45 – Workplace
injury management and notification of workplace injury
 Workplace Injury Management and Workers Compensation Act 1998 ch.3 pt.2 s.52 – Workplace
rehabilitation
 Workplace Injury Management and Workers Compensation Act 1998 ch.4 pt.2 div.1s.63 – Register of
injuries
 RTW Program 20 workers or less
o Please refer to My Other WHS Resources on HEMSafe
 RTW Program greater than 20 workers
o Please refer to My Other WHS Resources on HEMSafe
 SafeWork NSW: Return To Work Programs – Information page
 State Insurance Regulatory Authority: Employer Obligations – information page
Purpose
To ensure that every incident is handled in the correct manner as outlined in the Workers Compensation and
Return to Work legislation and to ensure that injured employees are brought back to full health and fitness
and resume duties at work as soon as possible.
Scope
This procedure encompasses the management of workers compensation claims occurring to employees of
the Hotel.
Note 1 Unpaid volunteers are not covered by the Workers Compensation legislation and if injured
are not covered under the hotels Workers Compensation Policy. The Hotel should have separate
insurance cover to address this situation
Note 2 Contractors should have their own Workers Compensation Policy (if they have wages greater
than $7,500 per year) and the hotel will obtain copies of their Certificates of Currency to confirm this
insurance (Contractors with less than $7,500 wages per year should have a personal accident policy)
If a contractor without the necessary insurance is injured the hotel may be liable for their injury.
Responsibilities
 ensure workplace injuries are notified to the Workers Compensation Insurer (Hotel Employers Mutual).
 serious incidents are also notified to SafeWork NSW (see WHS009 Incident Reporting and
Investigation).
 ensure there is a functional job description checklist completed for every role within the hotel.
 appoint a Return to Work Coordinator if relevant or appoint a relevant trained person to manage the
employees claim in partnership with Hotel Employers Mutual.
 ensure the Return to Work Coordinator or relevant person has been provided with appropriate training.
 ensure a Return to Work Program is established (standard templates are on the HEMSafe) in
accordance with legislative requirements.
 ensure there is a generic list of suitable duties created to increase the efficiency of the Return to work
process.
Return to Work Coordinator or other trained relevant person has the responsibility to:
 developing a Return to Work (RTW) program in accordance with SIRA guidelines and Workers
Compensation legislation.
 implement actions as part of the RTW process, as defined in the RTW program.
 undertake relevant training to understand the legal responsibilities of the RTW process.
 be the central contact for Hotel Employers Mutual, the injured worker and other relevant parties involved
in the Workers Compensation process.

 report any workplace injury to their Manager as soon as reasonably able.
 cooperate fully with the Return to Work Process in the event of having a claim.
Procedure
Developing the RTW program:
 The RTW Coordinator or relevant person will undertake training; this may include the HEMLearning e-
learning courses on RTW Coordination through Hotel Employers Mutual.
 A RTW Program will be developed by the RTW Coordinator or relevant person taking into consideration:
o Workers Compensation legislation
o SIRA RTW Guidelines
o RTW Program template in HEMSafe
o Feedback from consultation with management and employees
 A functional job description checklist will be developed for every role within the hotel through HEMSafe.
Notifying a Workers Compensation claim:

 Whenever there is an injury it will be reported to the manager on duty.
 The injured person will be provided with immediate first aid and medical attention.
 Manager on duty will advise the RTW Coordinator or relevant person within 24hours of being notified of
the injury.
 Notification to Hotel Employers Mutual will be completed within 48 hours of becoming aware of the
injury; any notification after 5 calendar days will incur an excess fee equivalent to one week’s wages.
 Depending on the severity of the injury or incident SafeWork NSW will be notified immediately (see
WHS009 Incident Reporting and Investigation).
Implementing the RTW Program:

 The hotel will implement the return to work program with Hotel Employers Mutual to ensure the worker
returns to fitness and works as soon as possible.
o As part of this process a copy of the functional job description checklist for the role of that
worker will be provided to Hotel Employers Mutual and the worker’s nominated treating doctor.
 An investigation of the incident will be carried out (as per WHS006 Hazard identification and Risk
Assessment procedure) to find out why it occurred and what if any corrective actions and control
measures need to be taken and implemented.
 The incident will be recorded in the Incident Report Form module of HEMSafe or in a separate manual
register of injuries book
First Aid: Please refer to WHS010 – First Aid. All incidents requiring the person to receive first aid will
require the person/treating party to fill in the details of First Aid given on the First Aid Register in HEMSafe.
WHS012 Hazardous Substances
requirement are expected to have an understanding of the nature of the operations of the business and
generally of the hazards and risks associated with those operations.
The ‘officer’, should ensure the business has appropriate resources to eliminate or minimise risks.
generally.
 SafeWork Australia: Managing Risk of Hazardous Chemicals – Code of Practice
 HEMSafe Online Resource – SafeWork: Cleaning Beer Lines Checklist
 SafeWork NSW: Risks Associated with Cleaning Beer Lines – Safety alert
 SafeWork Australia: How to Manage and Control Asbestos in the Workplace – Code of Practice
 SafeWork NSW: Reading Labels and Safety Data Sheets Guide
 SafeWork NSW: Chemical Spills – Safety alert
Purpose
To ensure the safe use and storage of chemicals, both hazardous and non-hazardous in all areas.
Scope
This procedure applies to all chemicals used at the workplace including cleaning chemicals, those used in
the bar and cellar, those relating to maintenance of plant and equipment and those used for swimming
pools. It also covers the management of asbestos in the workplace.
Responsibilities
 ensure procedures are in place for the safe storage, use and disposal of all chemicals.
 ensure workers are trained and instructed as appropriate to their job role.
 ensure the building has been surveyed for asbestos and an appropriate register kept if required.

 adhere to training and follow procedures.
 notify management of any issues that may arise with use of a particular chemical.
 report any damage to areas containing asbestos.
Procedure
 Obtain SDS (Safety Data Sheets) from suppliers for all hazardous substances.
 Enter details of all substances on the Hazardous Substances register module in HEMSafe.
 The SDS will describe the composition of the chemical, storage recommendations, method of use, First
Aid information, information regarding spills, dilution etc.
 The SDS will be retained at a central location or HEMSafe and also in close proximity to the storage and
area of use for the individual hazardous substances.
 All workers using hazardous substances will be trained in their safe use and where PPE is required this
will be provided.
 Workers will be sufficiently familiar with the location and content of the SDS to ensure that in the event
of a spill or if first aid is required there will be no delays in applying the correct procedure.
 Where necessary spill kits will be readily available and workers trained in their use.
 Hazardous substances will be stored correctly as directed by the SDS.
 Strong acids (low pH value) will not be stored with strong alkali’s (high ph value).
 Only exact quantities will be decanted/diluted.
 Unlabelled containers will not be used for hazardous substances.
 Disposal of hazardous substances will be carried following instructions contained in the SDS. Pouring
excess chemical down the drain may cause a chemical reaction and / or contamination or environmental
damage.
Beer Line Cleaning

 Management to ensure all equipment to be regularly maintained and inspected for faults or damage,
with workers fully instructed in its use.
 Management to liaise with the supplier to determine if there are new, less toxic chemical options for beer
line cleaning.
 Workers to closely follow manufacturer’s instructions and ‘safe operating procedures’ when undertaking
beer line cleaning. PPE including long sleeves/ pants, enclosed shoes, aprons, gloves (basic
kitchen latex gloves are often not sufficient), eyewear or face shields must be worn at all times.
 Workers to be trained in how to use correct PPE and correct beer line cleaning process. The chemical
supplier may assist with any relevant training.
 Beer lines will not be tangled or kinked.
Carbon Dioxide Cylinders

 A risk assessment will be undertaken to determine the need for a carbon dioxide gas monitors.
 Gas monitors will be regularly checked to ensure they are working correctly.
 Workers will be trained on the correct handling and use of gas cylinders and how to identify leaks or
other faults.
 All gas cylinders will be secured with ropes or chains at all times to reduce the risk of falling and
exploding cylinders.
Asbestos Management and Register

The workplace will be assessed for the likelihood of asbestos being present.
 If asbestos has been identified or assumed to be present an asbestos register will be maintained and
will:
o record any asbestos that has been identified or is assumed to be present at the workplace.
o record the date when the asbestos was identified.
o record the location, type and condition of the asbestos.
o be maintained to ensure up-to-date information.
o state if no asbestos has been identified.
o be given to the person conducting a business or undertaking (PCBU) when there is a change of
management or controller of the workplace.
 Asbestos locations will be labelled, where possible.
 Contractors will be notified of location of asbestos and given access to the asbestos register.
 The condition of asbestos will be monitored to ensure it remains in good condition and is sealed.
Note: An asbestos register is not required for a workplace if:

 the workplace was a building that was constructed after 31 December 2003
 no asbestos has been identified in the workplace.
WHS013 Cellar Safety
Legal Application: WHS Act 2011 s.19 contains the primary duty of a ‘person conducting a business or
undertaking’ (PCBU) to ensure so far as is reasonably practicable the instruction and training necessary to
ensure health and safety at work.
generally.
 SafeWork Australia: How to Manage Work Health and Safety Risks – Code of Practice
 SafeWork Australia: Managing Risk of Hazardous Chemicals – Code of Practice
 HEMSafe Online Resource – SafeWork: Cleaning Beer Lines Checklist
 SafeWork NSW: Risks Associated with Cleaning Beer Lines – Safety alert
 SafeWork NSW: Safe work around cellar door hatches in the hospitality industry – Safety alert
Purpose
To ensure that suitable safety precautions are taken when working in the cellar.
Scope
This procedure encompasses all work involving the cellar.
Responsibilities
 ensure the cellar is sound in structure, suitably lit and ventilated.
 ensure suitable and safe access and egress to the cellar is provided.
 ensure suitable safe systems of work are in place for cellar operations.
 ensure a safe operating procedure is in place for beer line cleaning.
 ensure suitable training and supervision is provided.
 ensure suitable personal protective equipment is provide and used.

 ensure they work in accordance with the safe procedures.
 use appropriate lifting aids and PPE.
Procedure
 Trolleys will be used when changing or moving kegs.
 Control will be maintained of kegs at all times.
 Gas cylinders will be changed following safe operating procedures.
 If installed gas monitoring equipment will be checked regularly.
 Full kegs will not be stacked.
 Clear walkways will be maintained to all areas.
 Completion of the WorkCover Beer Line checklist with kegs and beer lines.
 Beer lines will not be tangled or kinked.
 Safe operating procedures must be followed when undertaking beer line cleaning. PPE including
goggles and gloves must be worn at all times.
 Use safety goggles and gloves when emptying glass bins.
 Clean up any spills immediately. Keep area free of broken glass. If area is wet, use portable wet floor
signs.
 Secure gas cylinders with chains and when necessary move them in accordance with Manual Handling
Procedures.
 Ensure that cellar trap doors are not left open and unguarded.
WHS014 Electrical Safety
Legal Application: As per WHS Act 2011 s.27(5)(b) the ‘officer’, as part of their due diligence requirement
are expected to have an understanding of the nature of the operations of the business and generally of the
hazards and risks associated with those operations.
WHS Regulation 2017 Part 4.7 covers issues of electrical safety and management throughout the
workplace. Electrical equipment used in ‘hostile’ environments which may expose the equipment to heat,
water, vibration, chemical corrosion, dust or mechanical damage must be tested and tagged. Residual
Current Devices (RCDs) must be provided to equipment used in these environments. Records of testing
must be kept.
 SafeWork NSW: Electrical Risk at the workplace – Fact Sheet
 SafeWork Australia: Managing electrical risks at the workplace – Code of practice
 SafeWork NSW: Electrical work – information web page
 AS/NZS 3760:2010 In service safety inspections and testing of electrical equipment provides
guidance on inspection, testing and tagging methods.
Purpose
To significantly reduce the risks of electrocution or fires associated with use of electrical fixtures, fittings or
appliances.
Scope
This procedure covers all of the electrical appliances fixtures and fittings used in this workplace.
Responsibilities
 ensure that appliances are purchased and when necessary tested and tagged in accordance with the
Australian Standards and SafeWork guidelines and accurate records are maintained.
 ensure all electrical fixtures and fittings are appropriately installed, that points are not overloaded and
RCD’s/ circuit breakers are installed and tested in switchboards.
 ensure only qualified electricians are used when maintaining /installing any electrical equipment.
 ensure there is a reliable system for withdrawing / ‘locking out’ faulty equipment from use and that all
workers are aware of the procedure.
 ensure all workers are trained to visually check appliances before use particularly portable appliances
and extension leads that are frequently moved.

 follow instructions, particularly in visually checking all electrical equipment prior to use.
 withdraw faulty equipment from use and notify management of any electrical hazard.
 operate all electrical equipment as per their training and operational instructions.
Procedures
Electrical Equipment
 Electrical equipment used in a ‘hostile’ environment which applies to the kitchen, bar, cellar, outside
areas, laundry, workshops will be ‘tested and tagged’ by a competent electrician at least every 12
months.
 Commercial cleaning equipment will be ‘tested and tagged’ by a competent electrician at least every 6
months.
 Electrical equipment used in guest rooms will be ‘tested and tagged’ by a competent electrician at least
every 24 months.
 Fixed equipment and portable equipment used in ‘low risk’ risk environments will not require testing and
tagging but will be visually inspected at least every 12 months.
 All electrical equipment will be visually checked before use
Residual Current Devices RCDs (Safety Switches)

 RCDs will be provided to the equipment that is used in a ‘hostile environment’. These will either a fixed
RCD permanently fitted at the main switchboard or fixed socket outlets or a portable RCD moved with
the equipment and plugged in with it.
 RCDs will be tested competent qualified electrician.
Lockout Procedure
 Where an appliance or socket is defective it must be labelled to ensure it cannot be used by others and
be removed and sent for repair or disposal.
 Any appliances locked out for repair should remain locked out until repaired and tested, or replaced.
 Management should be notified and are responsible for ensuring the appliance is safely isolated.
Electrical Maintenance Work

 When work is being carried out on electrical installations a qualified electrician must be used and the
system must be isolated to avoid any unintentional use by others
WHS015 WHS Workers Induction and Training
Legal Application: As per WHS Act 2011 s.27(5)(c) the ‘officer’, as part of their due diligence requirement
should ensure the business has appropriate resources to eliminate or minimise risks.
ensure so far as is reasonably practicable the instruction and training necessary to ensure health and safety
at work.
Purpose
To maintain a safe workplace where all WHS training needs for workers, management and relevant
contractors are identified, training is delivered and records maintained.
Scope
This procedure covers the WHS training of all management, workers, relevant contractors and volunteers at
the workplace.
Responsibilities
Directors have the responsibility to:
 provide the necessary resources to further the training and WHS Skills of Management and workers as
appropriate.

 identify and organise WHS training for workers as appropriate.
 be responsible for the recording of that training.

 produce copies of all relevant qualifications/certificates relevant to WHS and their role.
 attend all WHS related training as directed by Management.
 apply that training to the workplace.
Procedure
 All new members of workers will receive induction training using the Workers Induction module on
HEMSafe or the hotels own system.
 The induction program includes general WHS knowledge and information on individual responsibilities.
 Where relevant contractors will receive inductions using the Contractor Management module on
HEMSafe.
 All records of workers and contractors inductions will be maintained on HEMSafe.
 Job specific training to workers will be carried out dependant on the job role and activities.
 All records of workers job specific training will be maintained on HEMSafe.
 Copies of training material /certificates will be kept individual workers files.
 Copies of attendance records for training sessions will be kept.
 Any training requiring refreshers (e.g. first aid certificate) will be tracked and refresher training completed
prior to the expiry of the training.
WHS016 Bullying in the Workplace
Legal Application: WHS Act 2011 s.19 contains the primary duty of a ‘person conducting a business or
undertaking’ (PCBU) to ensure so far as is reasonably practicable the health and safety of workers and
others in the workplace. ch.3 of the WHS Regulation 2017 and s.17 of the WHS Act 2011 address Risk
Management.
 SafeWork Australia: Guide to preventing and responding to workplace bullying
 SafeWork Australia: Dealing with Workplace Bullying – A Worker’s Guide
 How to Manage Work Health and Safety Risks – Code of Practice
 SafeWork NSW: Information page Workplace Bullying
 SafeWork NSW: Reporting Bullying – guide sheet
Purpose
To ensure that all workers are not subject to bullying or harassment in the workplace.
Scope
This procedure encompasses all workers.
Responsibilities
It is the responsibility of all persons in the workplace to report incidents of bullying or harassment to
Management.

 develop systems to identify the potential for workplace bullying or harassment.
 ensure that factors that contribute to workplace bullying and harassment are addressed and control
measures implemented.
 consult with workers on the issue of bullying and harassment in the workplace.
 provide training and a communication strategy that promotes zero tolerance to bullying and harassment.
 ensure there are adequate HR procedures in place which are fully implemented to respond to bullying or
harassment in the workplace incidents.

 following instructions in all relevant workplace procedures.
 adhere to their training.
 expected to behave in a professional manner and treat each other with dignity and respect.
 report any incidents of workplace bullying or harassment.
Bullying and Harassment

Bullying is defined as repeated unreasonable behaviour directed toward a worker or group within the
workplace that creates a risk to health and safety. Examples of behaviour, whether intentional or
unintentional, that may be considered to be workplace bullying if they are repeated, unreasonable and
create a risk to health and safety include but are not limited to:
 abusive, insulting or offensive language or comments.
 unjustified criticism or complaints.
 deliberately excluding someone from workplace activities.
 withholding information that is vital for effective work performance.
 setting unreasonable timelines or constantly changing deadlines.
 setting tasks that are unreasonably below or beyond a person’s skill level.
 denying access to information, supervision, consultation or resources to the detriment of the worker.
 spreading misinformation or malicious rumours.
 changing work arrangements such as rosters and leave to deliberately inconvenience a particular
worker or workers.
Harassment can occur if someone is working in a hostile or intimidating work environment or is also defined
when someone is made to feel intimidated, insulted or humiliated because of their:
 religion or beliefs
 sex, sexual preference or sexuality
 age
 race, nationality or ethnicity
 marital or domestic status
 disability, impairment or physical features
 political opinion or activity
 trade of occupation
Bullying and harassment can occur from:

 manager to worker
 worker to manager
 worker to worker
 worker to guest/customer
 guest/costumer to worker
Procedures
 The potential risk of workplace bullying or harassment will be carried out.
 If factors have been identified that increase the risk of workplace bullying or harassment, these will be
eliminated or controlled to minimise the risk.
 Specific HR policies will be in place to respond to reported bullying or harassment incidents if they do
occur.
 All persons in our workplace will be expected to behave in a professional manner and treat each other
with dignity and respect.
 Anyone displaying behaviours of workplace bullying or harassment will be subject to investigation under
the HR Bullying and Harassment at Work policy.
 Workers who witness or experience workplace bullying and harassment will report the incident
immediately to Management.
Investigation and Resolution Procedure

When a report of workplace bullying or harassment is lodged we will:
 act promptly
 treat all matters seriously.
 ensure procedural fairness by acting in a neutral manner and supporting all parties.
 document every stage of the process from initial report to ultimate resolution and keep everyone informed
of the outcomes.
Confidentiality
Reporting will remain strictly confidential and no repercussions or retaliation will occur against the person
who reports any legitimate incident of bullying or harassment.
WHS017 Fatigue and Health Monitoring
should ensure appropriate resources and processes are provided to enable hazards to be identified and
risks to be eliminated or minimised.
ensure so far as is reasonably practicable the health and safety of workers and others in the workplace. ch.3
of the WHS Regulation 2017 and s.17 of the WHS Act 2011 address Risk Management. WHS Regulation
2017 c.368 requires health monitoring for employees exposed to hazardous substances if there is a risk to
health
 How to Manage Work Health and Safety Risks - Code of Practice
 Managing Risk of Hazardous Chemicals - Code of Practice
Please refer to the SafeWork website for the below topics – http://www.safework.nsw.gov.au
 SafeWork NSW Information Page – Fatigue
Purpose
To ensure that all workers are supported to minimise fatigue if necessary have health monitoring organized.
Scope
This procedure encompasses all workers.
Responsibilities
 Develop systems to detect and prevent fatigue.
 Consult with workers concerning possible issues of health and fatigue.
 Identify and address any situation where workers have been exposed to potentially hazardous materials
and instigating a process of health monitoring if appropriate e.g. occupational dermatitis.

 Following instructions in all relevant workplace procedures.
 Adhering to their training.
 Report any incidents of ill health or fatigue.
What is Fatigue?
Fatigue is caused by not getting enough quality sleep or having disturbed sleep patterns through one or a
number of contributing factors from work and or personal life. Fatigue can affect a person’s health, increase
the likelihood of workplace incidents and reduce work performance and productivity.
Continual lack of sleep causes “sleep debt’ leading to fatigue. To recover from ‘sleep debt’ several nights of
quality sleep are usually required before the fatigue diminishes.
Contributing Factors to Fatigue

The most common factors that contribute to fatigue are:
 Long working hours
 shift work
 working early morning or late evening
 standing for long periods
 Insufficient breaks throughout the working day.
 Personal life - family responsibilities, social activities, poor diet and illness or injury
The Effects of Fatigue

Fatigue indicators include:
 Increased errors
 Loss of concentration
 Not feeling refreshed after sleep
 Tendency to fall asleep during the day
 Feeling drowsy, yawning and difficulty keeping eyes open
 Longer term effects on health may result from continual fatigue such as gastrointestinal or
cardiovascular disorders
Procedure
 The risk assessment to determine the potential risk of workplace stress or fatigue will be carried out.
 Consultation between management and workers will include discussion in relation to shift work
schedules and workloads and its impact on fatigue.
 Workers will ensure that their family life and social activities do not cause them to be fatigued at work.
Health Monitoring
 Health Monitoring will be carried out to workers who are exposed to hazardous substances as a result of
their workplace or job and those reporting any ill effects from this exposure.
WHS018 Manual Handling
should ensure the business has appropriate resources to eliminate or minimise risks.
WHS Regulation 2017 Part 4.2 “Hazardous Manual Tasks” deals specifically with employer’s duties with
respect to manual handling risks
 SafeWork NSW: Hazardous Manual Tasks – Code of practice
Purpose
To prevent the occurrence of musculoskeletal injuries caused by manual handling tasks in the workplace.
Scope
This procedure covers any lifting, pushing, pulling or moving of loads or repetitious movement that could
result in musculoskeletal injuries.
Responsibilities
 identify any tasks requiring manual handling and ensure safe operating procedures are in place to
address them.
 provide funding and other resources to improve performance and reduce manual handling risks.
 provide manual handling training and ensuring all workers work in accordance with the standard / safe
operating procedures.

 use correct manual handling procedures and techniques, including safe use of equipment.
 adhere to the training provided.
 report to Management if they have not been trained or there is no suitable equipment available to
complete the manual handling task.
What kind of injuries can result from manual handling?

Unsafe manual handling may cause a range of injuries, including:
 muscle sprains and strains – sudden onset and gradual onset.
 injuries to muscles, ligaments, intervertebral discs and other structures in the back.
 injuries to soft tissues in the wrist, arms, shoulders, neck or legs.
 abdominal hernias.
Conditions can be acute, trauma injuries or gradual onset where a high level of repetition is involved.
Lifting by hand
Manual handling injuries are minimised if the correct techniques are used and the body is in good physical
condition. This applies to sudden injuries and to gradual onset injuries caused by repetitious movement.
How much can be lifted?

There is no legal maximum /minimum lifting limit. Lifting ability partly depends on the body’s condition,
including flexibility and strength, and physical make-up. Building up strength by a regular exercise program
and stretching your body before doing any heavy or awkward manual handling task can assist with
minimising the risk of injury
Sizing Up The Load:

Consider size, weight, shape, ability to grasp, height, and distance to be transported. Also ensure the load
inside any box or container is stable. A moving load increases risk as it is being lifted and carried.
Procedure
 Risk assessments will be carried out on all manual handling tasks using the hierarchal system of control.
(Refer to WHS006 Hazards Identification and Risk Assessment Control)
 If possible manual handling tasks will be eliminated, however if that is not possible then mechanical
aids, such as trolleys along with good levels of training and supervision will be implemented.
 All workers will be trained in correct manual handling techniques and standard operating procedures
(SOP) or equivalent created for standard tasks.
 SOP’s will then be used as training documents.
Lifting correctly
There are 7 key principles to be applied to correct lifting.
 Keep feet approx. shoulder width apart or parted--one alongside the object and one behind the object, so
that you can stand as close to the object as possible. Comfortably spread feet give greater stability.
 Keep back straight. Use the squat or half kneel position to do so, but remember that "straight" does not
mean absolutely "vertical". A straight back helps keeps the spine, back muscles, in correct alignment.
 Grasp the object with the whole hand for maximum strength. Fingers alone have very little power.
Wearing gloves may be beneficial in some circumstances.
 Keep eyes looking straight ahead and neck and shoulders squared and upright. Keep knees bent and
use your legs to begin to straighten your body to take the weight of the load.
 Tuck elbows and arms in and hold load close to body. When the arms are held away from the body, they
lose much of their strength and power. Keeping the arms tucked in also helps keep body weight centered
 Keep body weight directly over feet. This provides a more powerful line of thrust and ensures better
balance.
 Never twist the trunk - always move your feet to align with direction of travel.
Note: When setting the load down, use the same lifting steps in reverse.
Change of direction
To change direction, lift the object to the carrying position and turn the entire body including the feet. Never
twist the body as this is a common cause of back injury, particular sudden or sharp twisting.
Team lifting
 When two or more people carry one object, adjust the load so that it rides level.
 When team lifting, designate one person to give the signal when to lift.
 When team lifting make sure that you and your lifting partner are of similar strength.
Remember: The important principles for safe manual handling are:

 Avoid twisting your body while turning with a load.
 Maintain a straight back wherever possible.
 Use strong leg muscles to help lift the load.
 Use assistive equipment when provided to help move the load.
 Avoid high reaching and high lifting. Use a suitable, sturdy platform to reach the load.
 Do not catch or throw loads.
 Check for overall weight and shape, nails, splinters, rough strapping etc.
 Always maintain good visibility- particularly in areas with poor sight lines slopes or stairs.
 Consider having one person direct the group through the lift.
Specific Risks to Hospitality
 Trolleys
Trolleys should be in good condition with wheels kept clean and with easy movement. Trolleys must
never be overloaded, or loads stacked too high onto the trolley.
 Beds
It is imperative bed castors are in good condition to allow beds to be easily moved as this is a common
cause of back injury.
 Kegs
It is recommended that a trolley or other type of material handling equipment be used for lifting and
transporting kegs. If it is necessary to roll keg, push against the sides with both hands. To change
directions, stop the keg and change direction by holding the upper and lower rim seams.
 Compressed gas cylinders

It is recommended that a hand trolley or other type of material handling equipment be used for lifting and
transporting gas cylinders. Cylinders may be rolled on the bottom edge for short distances, but never
dragged. Ideally, use two people to move the cylinder and be very careful not to knock the cylinder
against anything. Cylinders should never be moved by holding the cover of the exit valve. When storing
cylinders they should always be secured with a chain or rope to avoid falling.
WHS019 Contractor Management
Legal Application: The WHS Act 2011 s.19 contains the primary duty of a ‘person conducting a business or
undertaking’ (PCBU) to ensure so far as is reasonably practicable the health and safety of workers which
includes contractors, and subcontractors. Therefore, wherever there is a requirement by the PCBU to
undertake certain actions in respect of ‘workers’ contractors will also be included.
Purpose
To ensure that all and any contractors to this hotel conduct themselves in a safe and responsible manner.
Scope
This procedure covers the employment of contractors, including, but not limited to tradesmen, labour hire
organizations, regular service suppliers and individuals.
Responsibilities
 Ultimately ensure the safety and safe work practices of contractors to the hotel.
 follow the key responsibilities outlined in this procedure.

 observe all safety related direction they receive from both Management and the Contractor relating to
the Contractor’s work, including staying well clear of the area of work.
Contractors have the responsibility to:

 provide certificates showing qualifications and insurance coverage and currency.
 provide a signed Safe Work Method Statement and / or site specific risk assessment relating to each
task they undertake.
 conduct themselves in a safe and responsible manner in accordance with the safe work method
statement or other contract specifications.
 where regular contract work is carried out e.g. equipment maintenance, window cleaning etc. any
specific requirements relating to the work should be included in the contract.
 report an incident to Management and carry out an investigation.
Contractors may include tradesman, security, housekeeping, cleaners, entertainers, catering staff, etc.
Procedure
 Request relevant qualifications, safe work method statements or equivalent and insurance certificates
from all contractors before they undertake any work on site.
 Upload or contractor information and records in the ‘Contractor Management’ module of HEMSafe.
 Consult with contractors regarding specific issues relating to the work being undertaken. Where services
are contracted out permanently e.g. catering, cleaning, consultation should be part of the contractual
requirements. They may also be included as invitees or members of the WHS Committee
 When the Contractors’ insurances are set to expire, a request should be sent to the contractor for a copy
of the renewed Certificate of Currency. This will be done automatically in HEMSafe.
 Ensure the full scope of the contractors work is known to ensure the correct documentation is requested
and received.
 Provide, explain and document individual contractor site induction and explain site specific safety issues
clearly to each contractor. Obtain contractor sign off after induction training. Retain sign off sheets.
 Provide assistance and set up restrictive barriers around the area that work is to be undertaken if
relevant so that entry to other persons is impossible. Ensure warning signage is used where necessary
 Ensure workers are trained in implementation of this procedure.
WHS020 Maintenance of Plant and Equipment and Personal Protective Equipment
Legal Application: The WHS Act 2011 s.19 contains the primary duty of a ‘person conducting a business or
undertaking’ (PCBU) to ensure so far as is reasonably practicable provision and maintenance of safe plant
and structures.
 Managing Risk of Plant in the Workplace - Code of Practice.
Purpose
To ensure the correct process for the selection, purchase and maintenance of plant, equipment and
personal protective equipment (PPE).
Scope
This procedure applies to all plant and equipment.
Responsibilities
Management has the responsibility to:
 ensure selection and purchase of plant, equipment and PPE is from a recommended seller in
consultation with workers.
 ensure plant, equipment and PPE conforms to the appropriate Australian Standards.
 ensure employees are instructed in the safe use of plant and equipment using standard operating
procedures derived from the manufacturer instructions.
 ensure all plant and equipment is maintained in accordance with manufacturer instructions.
 provide appropriate PPE to workers and provide training in its use.
 ensure all new tasks and processes are Risk Assessed and if PPE is required provide as appropriate.
 promptly replace any lost or damaged PPE.
 ensure there is a process for tagging / lock out of any defective equipment and that workers are trained
in this procedure.

 observe directions and training received for use and maintenance of plant, equipment and PPE.
 actively participate and consult in the selection and review of any new equipment.
 tag and report any defective or damaged equipment to management and ensure it is removed from use.
Procedure
 A risk assessment will be undertaken when new equipment is purchased.
 Either a standard operating procedure developed or manufacturer instructions used to train all workers
that may use the equipment.
 Training will be documented and records retained through the HEMSafe system or other manual means.
 If PPE is required, this will be issued to relevant workers as required and they will be trained in its use
and maintenance.
 A regular maintenance schedule will be established and records maintained to ensure safety of all users.
 A system for locking out defective equipment will be in place and workers are trained in the procedure.
WHS021 Housekeeping and Storage
safety of workers and others in the workplace, the provision and maintenance of a work environment and the
safe use, handling, and storage of plant, structures and substances.
Purpose
To ensure that the workplace is kept clean, hygienic and tidy, with clean air, floors and work surfaces and
fire exits not blocked. This contributes to the prevention of illness and injury.
Scope
This procedure covers all general housekeeping and storage.
Responsibilities

 ensure adequate storage areas are provided.
 ensure adequate materials and equipment are provided to enable the workplace to be kept clean.
 monitor standards of housekeeping and storage and take appropriate action where required.

 ensure that they store items in the correct manner.
 not leave items in corridors, stairways and in front of exits.
 not store items in unauthorized areas.
 keep items and equipment in a clean and tidy condition.
 clean up any spills or items dropped on the floor immediately.
Procedure
 Designated storage areas will be provided.
 Storage areas will be kept tidy and safe access maintained.
 Items will be not stored in unauthorized areas including:
o Corridors
o Stairs
o Escape routes
o Fire Exits or fire hoses/extinguishers
o Plant rooms
o In front of electrical switchboards
 Any trip hazards will be removed immediately.
 Spills/wet floors will be cleaned up immediately.
 All surfaces will be maintained in a clean condition.
 Rubbish and recycle bins will be kept in a designated area and emptied on a regular basis.
 Where cardboard compactors are used the equipment will serviced regularly and all workers trained in
safe operating procedures for its use.
 Regular maintenance will be provided to ensure heating and ventilation systems are inspected and
cleaned and filters changed as required.
 Smoking is only permitted in signed outdoor areas.
WHS022 Kitchen Safety
safety of workers and others in the workplace, the provision and maintenance of a work environment, the
provision and maintenance of safe plant and structures and the safe use, handling, and storage of plant,
structures and substances.
 How to Manage Workplace Health and Safety Risks – Code of Practice
 Managing Risks of Plant in the Workplace – Code of Practice
Purpose
To ensure that the additional hazards encountered in the kitchen environment are assessed and controlled
to provide a safe place of work for all workers. This includes contractors if they are employed to run the
catering facilities.
Scope
This procedure covers all kitchen facilities.
Responsibilities
 ensure the hazards of the kitchen environment are assessed.
 implement control measures to ensure risks are minimized.
 ensure workers are adequately trained and instructed to work safely in the kitchen.

 adhere to their training when using equipment and machinery.
 clear up spills and items from the floor immediately.
 store items in a safe manner.
 report any hazards to their manager.
Procedure
 Floors will be maintained in a good clean and dry condition and provided with a non-slip surface.
 Spills and dropped items will be removed from the floor as soon as possible.
 Workers will wear fully enclosed non-slip footwear.
 Guards will be provided to mixers, meat slicers and mincers and other dangerous equipment.
 All equipment will be maintained in good condition and operate in the correct manner.
 Any machinery where the safety interlocks are not working will be removed from use.
 The meat slicer gauge will be set to zero after each use.
 All equipment will be unplugged from the power supply before cleaning or removing any blockages.
 All electrical equipment will have an individual power socket which is readily accessible to enable it to be
isolated from the supply in an emergency.
 All electrical equipment will be regularly visually checked for damage including the plugs and cords.
 Large hot pans of boiling water or other hot liquids will not be carried around the kitchen.
 Hot pans of oil or liquid will be placed safely on stove tops and will not stick out into walkways.
 Oil changes to deep fat fryers will only be carried out when the oil is cool.
 Oven gloves will be provided and used to handle hot objects.
 Heavy items will not be stored above head height.
 Trolleys will be not be overloaded.
 Heavy items will be broken down before moving.
 Chemicals will not be stored in food areas.
 All cleaning chemicals will be correctly labelled.
 Appropriate PPE will be provided and used where required.
 Knives will be stored safely in designated areas, will be kept sharp and used with correct chopping
boards.
 Filters to the exhaust ventilation will be cleaned weekly.
 The exhaust ventilation system ducting will be cleaned and inspected by a competent person every six
months.
 All equipment will be regularly maintained.
Contract Catering
 If Contract Caterers are employed the plant, equipment and structure will be maintained and provided in
good condition for use.
 Contract caterers will be trained in emergency procedures and included in relevant consultation
processes.
 The roles and responsibilities for all parties will be defined and recorded within the written contract.
WHS023 WHS Self Audit and Management Review
Legal Application: As per WHS Act 2011 s.27(5) the ‘officer’, as part of their due diligence requirement
should verify the provision and use of the resources and processes referred to in paragraphs (c)–(e) of s.27.
(It means active verification, for example through inspections or auditing processes that the resources and
processes are in place and are being used)
WHS Act 2011 s27 requires ‘officers’ to ‘verify the provision and use of resources and processes’ – this
requires the hotel to have a process of review /audit in place.
 Guide to HEMSafe Activity Score
 Policy and Procedures WHS001 – WHS025
Purpose
The Work Health Safety Management System (WHSMS) is the framework of how WHS is organised in the
workplace. This policy and procedures manual contains all the basic procedures for safe work. WHS records
and information are retained on the HEMSafe. The self audit in HEMSafe is completed every twenty-six (26)
weeks as a gap analysis to help direct the process of continuous improvement.
Scope
This procedure applies to the whole workplace and all workers.
Responsibilities
 collect information and upload it into HEMSafe.
 ensure the self-audit in HEMSafe is completed every 26 weeks.
 complete the action items identified and provide resources for their implementation.

 raise issues with management to ensure there is an effective program of continuous improvement in the
workplace.
Procedure
 The self audit will be completed either at management level or by delegating to other designated worker.
 The results of the self audit will be discussed through the consultation process and at workers and
management meetings.
 Actions will be completed within the designated time frame.
 Monitor and review of the items will occur regularly to determine their effectiveness.
 The following information will be completed or uploaded on HEMSafe:
o All WHS self audits and /or external audits
o All risk assessments
o All consultation records including minutes and any suggestions.
o All workplace inspections
o All other relevant WHS information
External WHS Management System Audit

In addition to the internal audit process an independent third party audit may be performed by an Accredited
WHS Auditor. The Audit will be conducted on the agreed date and the Auditor will hand back the
documentation to the Manager. In most instances, the Auditor will provide a report to the Management,
detailing the results of the Audit and where recommendations for changes are to be made to Management.
WHS024 Legal and Other WHS Information
Legal Application: AS/NZ4801:2001 OHS Safety Management Systems sets criteria for organizations to
have access to relevant legal and other information.
 NSW WHS Legislation Guide
 WHS Act 2011
 WHS Regulation 2017
 All reference documents and Codes of Practice on HEMSafe
Purpose
To ensure that Management and Workers are able to access and understand WHS in the hotel and are
committed to providing the necessary information.
Scope
This covers all the WHS information gathering and storing in the hotel.
Responsibilities
 display the most important documents on the workers notice board and/or other relevant site specific
location.
 include relevant WHS information in workers briefings.
Procedure
Our hotel can routinely access WHS information and guidance documents on HEMSafe. Updates to
legislation will be communicated on HEMSafe in the ‘news’ section. In addition, information and guidance for
specific issues can be obtained by emailing Hotel Employers Mutual directly at [email protected]. Other
information sources are SafeWork NSW and AHA (NSW).
Management and workers may also wish to access WHS websites in their own time.
Some Useful WHS Websites:
http://www.safework.nsw.gov.au/ SafeWork NSW Website
www.safeworkaustralia.gov.au Safe Work Australia
http://www.sira.nsw.gov.au/ Safe Insurance Regulatory Authority
https://www.icare.nsw.gov.au/ Icare Workers Insurance
www.ahansw.com.au Australian Hotels Association (NSW)
www.saiglobal.com The Australian Standards Website
www.anta.gov.au Australian National Training Authority Website
www.training.gov.au National Training Information Service
WHS025 WHS Data Management, Standard Forms, Recording and Reporting
Legal Application: AS/NZ4801:2001 OHS Safety Management Systems sets criteria for reporting,
documentation standards, and the control of documentation and data.
Purpose
The Work Health Safety Management System (WHSMS) is the framework of how WHS is organised in the
workplace. WHS data management for WHS records and information is retained on the HEMSafe software
system and on site.
Scope
This procedure covers all the documentation, records and materials related to WHS in the workplace.
Responsibilities
 ensure that all documentation and recording and reporting of WHS related information is stored and
easily accessed by all workers and anyone else who requests access.
 ensure where possible documents are stored in HEMSafe.

 follow procedures for recording and reporting information in the manner required.
Procedure
All WHS related information will be stored in My WHS Documents’ section in HEMSafe where possible.
Hotel specific and detailed departmental information is recorded elsewhere within the hotel.
Standard Section lists in HEMSafe are:
 WHSMS Plan: This document is located in “Other WHS Resources / WHS Management System Plan”.
This document highlights the main activities required during the first year for the workplace.
 WHS Consultation: Records all consultation between workers and management regarding WHS.
 WHS System Self Audit: This is an internal ‘mini-audit’ and you will be reminded to undertake this every
26 weeks via email reminder through the HEMSafe system.
 Workplace Inspection: A checklist used in the monthly workplace WHS inspection. You will be reminded
to undertake this using the electronic form provided in your Member Area section of the HEMSafe
website. Email reminders will be sent to you monthly.
 Incident Report Form: An electronic form found in your Member Area of the HEMSafe system website,
used when an incident has occurred, with corrective/preventative actions that need to be actioned and
followed through to completion.
 Hazardous Substances Register: A form for listing all the SDS relating to hazardous
substances/chemicals used in the workplace. Found in your Member Area Section of the HEMSafe
system website.
 Workers Induction Register: A form for listing all workers and details of their induction in the workplace.
Found in your Member Area Section of the HEMSafe system website.
 WHS Training Plan: A form used to create a training plan for workers and to upload any certificates
detailing workers qualifications in the workplace. Found in your Member Area section of the HEMSafe
system website.
 Contractor Management Tool: Used to list all Contractors, insurance details and expiry dates and to
upload any certificates of currency of those insurances and safe work method statements for the
workplace. Found in your Member Area Section of the HEMSafe system website.

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WHS024 Legal and Other WHS Information

WHS025 WHS Data Management, Standard Forms, Recording and Reporting

Designated ‘Officers’ and Management will:

Objective Target Indicator /Evidence Responsibility

Officers and Directors

 To acquire and keep up to date knowledge of WHS matters.

Duty/Assistant Managers/ Supervisors

Note: Responsibilities of workers are defined in WHS Act 2011 (s 28)

Workers have the responsibility to:

Other Relevant References:

Workers have a responsibility to:

Name Image Compliance

WHS006 Hazard Identification and Risk Assessment

Workers have the responsibility to:

The process works in the following steps:

If you identify a hazard in the hotel:

Risk Matrix (Hazpak- SafeWork)

Likelihood – how likely is it that the hazardous event could occur?

First Aid only 3 4 5 6

Risk Scores and suggested Action time frames

3. Control the Risks

The order of preference for hazard controls is:

Other Relevant References:

Management have the responsibility to:

Workers have the responsibility to:

Standard Instruction applicable in Case of Fire

3. Response to Telephone Bomb Threats

Workers have the responsibility to:

Workers have the responsibility to:

Serious Injury is one that needs:

Dangerous Incident is:

Workers have the responsibility to:

First Aid Training

First Aid Treatment

Workers have the responsibility to:

Notifying a Workers Compensation claim:

Implementing the RTW Program:

Workers have the responsibility to:

Beer Line Cleaning

Carbon Dioxide Cylinders

Asbestos Management and Register

Note: An asbestos register is not required for a workplace if:

Workers have the responsibility to:

Workers have the responsibility to:

Residual Current Devices RCDs (Safety Switches)

Electrical Maintenance Work

Management have the responsibility to:

Workers have the responsibility to:

Management have the responsibility to:

Workers have the responsibility to:

Bullying and Harassment

Bullying and harassment can occur from:

Investigation and Resolution Procedure

Workers have the responsibility to:

Contributing Factors to Fatigue

The Effects of Fatigue