Poly Partner Mode Admin 3 7 0

ADMINISTRATOR GUIDE 3.7.
0 | September 2021 | 3725-86561-011A
Poly Partner Mode

(G7500, Studio X70, Studio X50,
and Studio X30)
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)

345 Encinal Street
Santa Cruz, California
95060
© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.
Contents
Before You Begin................................................................................................7
Audience, Purpose, and Required Skills.............................................................................7
Related Poly and Partner Resources..................................................................................7
Getting Started................................................................................................... 9
Poly Partner Mode Overview.............................................................................................. 9
Product Overview of Poly Video Systems...........................................................................9
Administrator Features and Capabilities.................................................................11
Product Overview of Poly Studio E70 Camera..................................................................11
Powering the System On and Off......................................................................................12
Navigating the System...................................................................................................... 12
Access the System Web Interface..........................................................................12
Setting Up the System..................................................................................... 13

Overview of System Hardware..........................................................................................13
Poly G7500 System Ports...................................................................................... 13
Poly Studio X70 System Hardware Ports...............................................................14
Poly Studio X50 System Ports............................................................................... 15
Poly Studio X30 System Ports............................................................................... 16
LED Status Indicators....................................................................................................... 16
LED Status Indicators for the G7500 System.........................................................17
LED Status Indicators for Studio X Family Systems.............................................. 17
LED Status Indicators for the Studio E70 Camera................................................. 19
Completing Initial System Setup....................................................................................... 19
Registering the System with Poly Lens.................................................................. 20
Complete Setup with the System Web Interface.................................................... 21
Complete Setup with Provisioning..........................................................................21
Managing Peripheral Devices........................................................................................... 22
Pairing IP Devices on the Link-Local Network (LLN)............................................. 22
Pairing IP Devices on the Local Area Network (LAN)............................................ 23
Unpair an IP Device............................................................................................... 24
Connect a USB Device...........................................................................................24
Poly Bluetooth Remote Control.............................................................................. 25
IP Microphones...................................................................................................... 27
Poly Microphone IP Adapter...................................................................................28
Configuring General Settings......................................................................... 32
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Contents
Name the System and Room............................................................................................ 32

Provide Contact Information..............................................................................................32
Set the Date and Time...................................................................................................... 33
Set the System Location................................................................................................... 34
Set the Local Interface Language..................................................................................... 34
Configure Sleep Settings.................................................................................................. 34
Configure Out of Office Settings....................................................................................... 35
Change Studio X50 and Studio X30 LED Bar Brightness.................................................35
Shared Microsoft Teams Admin Center Settings.............................................................. 36
Change the Conferencing Partner Application..................................................................36
Set the Conferencing Provider to Device Mode................................................................ 37
Disable Poly Device Mode................................................................................................ 37
System Usage Data Collected by Poly............................................................................. 37
Send Usage Data to Poly....................................................................................... 37
Using a Provisioning Service..........................................................................39

Register the System with RealPresence Resource Manager Provisioning Service..........40
Download a Provisioning Template Configuration File......................................................41
Register the System with the Poly Lens Provisioning Service.......................................... 41
Register the System Using DHCP Auto Discovery........................................................... 42
Configuring Network Settings.........................................................................43

Configuring Wired LAN Settings....................................................................................... 43
Automatically Obtain IPv4 Address Settings.......................................................... 43
Manually Configure IPv4 Address Settings............................................................ 43
Automatically Obtain IPv6 Address Settings.......................................................... 44
Manually Configure IPv6 Address Settings............................................................ 44
Manually Assign a Host Name and Domain Name................................................ 45
Manually Configure DNS Settings..........................................................................45
Configure System VLAN Settings.......................................................................... 45
Configure System 802.1X Settings........................................................................ 46
Configure Wired LAN Options................................................................................ 47
LLDP and LLDP-MED Support......................................................................................... 48
LLMP-MED Information Discovery......................................................................... 48
Behavior When LLDP is Enabled........................................................................... 48
Enable LLDP ......................................................................................................... 49
Configure Wi-Fi as the Primary Network...........................................................................49
Configure Wi-Fi Settings from System Device Settings.................................................... 51
Securing the System........................................................................................52
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Contents
Managing System Access.................................................................................................52

Local Accounts....................................................................................................... 52
Configure System Access Settings........................................................................ 55
Configure the System Web Interface Port Lock..................................................... 56
Disable USB Ports..................................................................................................57
Detecting Intrusions.......................................................................................................... 57
PKI Certificates................................................................................................................. 58
Create a Certificate Signing Request..................................................................... 58
Create a TC8 Certificate Signing Request............................................................. 60
Configure Certificate Validation Options.................................................................61
Install a Certificate..................................................................................................62
View a Certificate....................................................................................................62
View a TC8 Certificate............................................................................................62
Delete a Certificate.................................................................................................63
Certificate Revocation............................................................................................ 63
Disable the Polycom Content App Port.............................................................................64
System Allow List.............................................................................................................. 64
Add IP Addresses to the Allow List........................................................................ 64
Delete IP Addresses from the Allow List................................................................ 65
IPv4 Address Formats............................................................................................65
IPv6 Address Formats............................................................................................65
Call Encryption.................................................................................................................. 66
Set Up a Security Banner..................................................................................................66
Web Proxies......................................................................................................................66
Sample PAC File.................................................................................................... 68
View Connections to the System...................................................................................... 69
System Port Usage........................................................................................................... 69
Configuring Audio Settings.............................................................................72

Configure General Audio Settings.....................................................................................72
Audio Input........................................................................................................................ 73
Configure IP Microphones......................................................................................74
Polycom Acoustic Fence........................................................................................ 74
Live Microphone Switching on Studio X50............................................................. 76
Configure HDMI Audio Input.................................................................................. 77
Configure 3.5 mm Audio Input................................................................................77
Using Poly Trio Microphones..................................................................................78
Configuring the Microphone Adapter......................................................................79
Audio Output..................................................................................................................... 79
Configure Audio Output Settings............................................................................79
Using Poly Trio Speakers....................................................................................... 80
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Contents
Configure 3.5 mm Audio Output.............................................................................81

USB Audio.........................................................................................................................81
Using USB and Bluetooth Headsets...................................................................... 81
Using the Shure IntelliMix P300............................................................................. 81
Support for QSC Core Series Audio Processors....................................................81
Using the EagleEye Cube USB Camera Microphone............................................ 82
Enable USB Audio..................................................................................................82
Configuring Video and Camera Settings........................................................83

HDMI I/O........................................................................................................................... 83
Supported HDCI Input Resolutions................................................................................... 85
Configure Monitor Settings................................................................................................85
Configure a Touch Monitor................................................................................................ 86
Monitors with CEC............................................................................................................ 86
Disable CEC...........................................................................................................87
Enable CEC............................................................................................................87
Configure General Camera Settings................................................................................. 87
Reset Camera Settings to Defaults...................................................................................88
Calibrate EagleEye Producer Group Framing...................................................................88
Supported USB Cameras..................................................................................................89
Selecting the Primary Camera.......................................................................................... 90
Camera Priority...................................................................................................... 90
Maximum Number of Supported Camera Connections..........................................90
Configuring Video Input Settings.......................................................................................91
Configure General Video Input Settings.................................................................91
Adjust the White Balance....................................................................................... 92
Adjust Studio X50 or Studio X30 Camera Lighting Based on Workspace............. 93
Configure Camera Tracking Settings for Studio X Family Systems....................... 93
Configure Camera Tracking Settings for G7500.................................................... 94
Presenter Mode......................................................................................................95
Sharing Content............................................................................................... 96
Default Option for Sharing Content................................................................................... 96
Customizing the Local Interface..................................................................... 97

Configure Dual Monitor Display Settings.......................................................................... 97
Configuring System Applications...................................................................98

Extron Environment Controls............................................................................................ 98
Enable Environment Controls.................................................................................98
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Contents
Set Up to the Extron Control App on the TC8 Device............................................ 98
Controlling the System Remotely.................................................................100

Remotely Capture a Video Clip.......................................................................................100
System Maintenance......................................................................................101
Unlock System Settings.................................................................................................. 101
Updating Software...........................................................................................................101
Updating Paired Devices......................................................................................102
Updating Software in the System Web Interface..................................................102
Update Software Using a USB Flash Drive..........................................................105
Update Poly HDCI Cameras................................................................................ 107
Downgrading Software....................................................................................................107
Manually Downgrade Software in the System Web Interface.............................. 108
Downgrade Software with a USB Flash Drive......................................................108
Restart the System..........................................................................................................108
Reset System Settings....................................................................................................109
Factory Restore the System............................................................................................109
Factory Restore a Table Microphone.............................................................................. 110
Factory Restore a Ceiling Microphone............................................................................ 111
Factory Restore a Microphone Adapter.......................................................................... 112
Factory Restore the Studio E70 Camera........................................................................ 113
Troubleshooting............................................................................................. 114
Logs.................................................................................................................................114
Consolidated System and Peripheral Device Logs.............................................. 114
Configure Log Preferences...................................................................................115
Configure Log Level..............................................................................................116
Retrieve Log Files.................................................................................................117
Transfer Logs to a USB Flash Drive..................................................................... 117
Configure Remote Logging...................................................................................117
Configure Logging to System Internal Storage.....................................................119
Sample Log File....................................................................................................119
SNMP Reporting............................................................................................................. 120
Configure SNMP.................................................................................................. 121
Download MIBs.................................................................................................... 123
Checking System Status................................................................................................. 123
Check Status in Local Interface............................................................................123
Check Provisioning Results............................................................................................ 124
Paired IP Devices............................................................................................................125
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Contents
IP Device Can’t Pair to the Video System............................................................ 125

IP Device Doesn’t Display On the Available Devices List.................................... 125
Paired IP Device is Disconnected........................................................................ 126
IP Device Paired to Inaccessible Video System...................................................126
Degraded Audio with Paired Poly Trio..................................................................127
No Audio on Paired Poly Trio............................................................................... 127
IP Audio Device is Disconnected from G7500..................................................... 128
Paired IP Device Doesn’t Complete Software Update......................................... 128
Audio Tests......................................................................................................................129
LED Status Indicators for the System LAN Ports............................................................130
Fix Polycom Acoustic Fence Issues with G7500............................................................ 131
Test Connection with Another System............................................................................ 131
Run a Trace Route.......................................................................................................... 131
Checking the Web Proxy Configuration.......................................................................... 132
Zero Touch Onboarding Connection Fails During Initial Setup or After Reset................ 132
Verify Poly Lens Registration Status............................................................................... 133
RealPresence Resource Manager Provisioning Fails After Downgrading Software.......133
Lighting Conditions Impact Picture Quality..................................................................... 134
Poly Trio Audio Meter Not Displaying in System Web Interface..................................... 134
A Portion of the EagleEye Cube USB Camera Name Is Cut Off.................................... 135
Monitor Loses Signal After Monitor Swap....................................................................... 135
Contacting Technical Support......................................................................................... 135
Locate the System Serial Number........................................................................135
6
Before You Begin
Topics:
• Audience, Purpose, and Required Skills

▪ Related Poly and Partner Resources
This guide contains overview information, procedures, and references you can use to perform tasks with
your video system.
The information in this guide applies to all the following Poly video systems and peripherals except where
noted:
▪ Poly Bluetooth Remote Control (model: P010)
▪ Poly G7500 (model: P011)
▪ Poly Microphone IP Adapter (model: P012)
▪ Poly IP Table Microphone (model: P013)
▪ Poly IP Ceiling Microphone (model: P014)
▪ Poly Studio X70 (model: P026)
▪ Poly TC8 (model: P020)
Audience, Purpose, and Required Skills

This guide is written for a technical audience.
You must be familiar with the following concepts before beginning:
• Current telecommunications practices, protocols, and principles
• Telecommunication basics, video teleconferencing, and voice or data equipment
• OpenSIP networks and VoIP endpoint environments
Related Poly and Partner Resources

See the following sites for information related to this product.
▪ The Poly Online Support Center is the entry point to online product, service, and solution support
information including Video Tutorials, Documents & Software, Knowledge Base, Community
Discussions, Poly University, and additional services.
▪ The Poly Document Library provides support documentation for active products, services, and
solutions. The documentation displays in responsive HTML5 format so that you can easily access
and view installation, configuration, or administration content from any online device.
▪ The Poly Community provides access to the latest developer and support information. Create an
account to access Poly support personnel and participate in developer and support forums. You can
find the latest information on hardware, software, and partner solutions topics, share ideas, and
solve problems with your colleagues.
7
Before You Begin
▪ The Poly Partner Network is a program where resellers, distributors, solutions providers, and unified
communications providers deliver high-value business solutions that meet critical customer needs,
making it easy for you to communicate face-to-face using the applications and devices you use
every day.
▪ The Poly Services help your business succeed and get the most out of your investment through the
benefits of collaboration.
8
Getting Started
Topics:
▪ Poly Partner Mode Overview

▪ Product Overview of Poly Video Systems
▪ Product Overview of Poly Studio E70 Camera
▪ Powering the System On and Off
▪ Navigating the System
The Poly G7500 and Studio X Family systems provide video conferencing capabilities and collaboration
tools for any size meeting space or room.
Poly Partner Mode Overview

Poly Partner Mode allows you to run third-party conferencing applications on supported Poly video
systems. For example, after powering on your system for the first time, you can select Zoom Rooms to
place Zoom calls.
Refer to the supported partner documentation for information on using third-party applications:
▪ Zoom Rooms: https://support.zoom.us/hc/en-us
▪ Microsoft Teams Rooms: https://support.office.com/en-us/teams
◦ For network preparation information, see Prepare your environment for Microsoft Teams
Rooms
◦ For account configuration information, see Configure Accounts for Microsoft Teams Rooms
▪ GoToRoom by LogMeIn: https://support.goto.com/products
▪ StarLeaf: https://support.starleaf.com/
▪ RingCentral Rooms (RCV Rooms): https://support.ringcentral.com/
▪ Dialpad: https://help.dialpad.com/
Product Overview of Poly Video Systems

Poly G7500, Studio X70, Studio X50, and Studio X30 systems in Partner Mode can seamlessly join
meetings using third-party conferencing applications.
Note: Exact features and capabilities can vary between partner applications. See the application’s
documentation for information.
Poly G7500 System Features and Capabilities

G7500 systems support the following features:
▪ Peripheral cameras and microphones make the system scalable for medium rooms and up to large
integrated rooms
9
Getting Started
▪ Placing and joining video calls

▪ Sharing wireless and wired content
▪ Camera tracking technology that can automatically zoom in on the person talking or frame the
group of people in the room (depending on the paired camera and system configuration)
▪ Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common
working environments
▪ Polycom Acoustic Fence technology, which enables video conferencing in open workspaces by
capturing only the voices in a defined area
▪ HDMI: Single input and dual output
▪ Using a wired or wireless USB mouse as an input device
Poly Studio X70 Features and Capabilities

Studio X70 systems support the following features:
▪ All-in-one collaboration system for medium-to-large rooms
▪ No need for a separate PC, laptop, or codec to run video-conferencing software
▪ Dual built-in 4K cameras
▪ Camera tracking technology that automatically frames the group of people in the room
▪ Hi-fidelity, built-in stereo microphones that pick up sound within 7.62 m (25 ft) and use spatial audio
for life-like presence and clarity

▪ All-in-one collaboration system for huddle rooms and small-to-medium rooms
▪ Built-in 4K camera with ultra-wide 120-degree field of view
▪ Hi-fidelity, built-in stereo microphones that pick up sound within 7.62 m (25 ft) and use spatial audio
for life-like presence and clarity
▪ Dual stereo speakers
10
Getting Started

▪ All-in-one collaboration system for huddle rooms and small-to-medium rooms
▪ Built-in 4K camera with ultra-wide 120-degree field of view
▪ High-fidelity, built-in stereo microphones that pick up sound within 4.57 m (15 ft) and use spatial
audio for life-like presence and clarity
▪ Single mono speaker
▪ HDMI: Single input and output
Administrator Features and Capabilities

The G7500 and Studio X Family systems provide features for administrators to deploy, manage, and
access systems.
These systems provide the following features and capabilities:
▪ Remote access for managing standalone systems
▪ Provisioning with Polycom RealPresence Resource Manager to support single system, small
business, and large multisite enterprise deployments
▪ SNMP reporting and remote logging
▪ Industry-standard security techniques, including 802.1X authentication
Product Overview of Poly Studio E70 Camera

Poly Studio E70 is a dual-camera solution supported on Poly G7500 and Studio X50 systems running
Poly VideoOS 3.6 or later.
The Poly Studio E70 camera is a standalone USB 4K camera that includes microphones for audio pickup
and full tracking and framing capabilities. The Studio E70 camera provides coverage up to 7.6 m (25 ft)
for video and audio.
Speaker Framing and Group Framing on Studio E70

Speaker framing enables Studio E70 to determine which participant is actively speaking. The camera
then frames the speaker when transmitting video to the far end. Group framing enables the camera to
automatically focus on one or more speakers to display all speakers to the far end.
Initially, one camera captures the current view while the other camera uses microphones to voice-track
the next target. The camera frames the speaker before displaying the video so that call participants don’t
see the pan, tilt, or zoom of the cameras. If two people speak alternately, one camera tracks the first
speaker while the other camera tracks the second speaker.
11
Getting Started
Powering the System On and Off

The system turns on when you plug it into a power source. The system doesn’t have a power button, so
you must unplug the power cable to power it off.
Note: Don’t power off the system during maintenance activities (for example, while a software update is
in progress).
Related Links
Restart the System on page 108
Navigating the System

You can navigate the system using the system web interface.
Access the System Web Interface

Access the system web interface to perform administrative tasks.
The system web interface enables you to do the following actions:
▪ Finish setting up your system.
▪ Remotely configure and manage your system. Unlike the local interface, you can configure every
setting through the system web interface.
Procedure
1. Open a web browser and enter the system IP address.
When setting up your system, the onscreen instructions display the IP address to use.
2. Enter the username (the default is admin).
3. Enter the password (the default is the last six characters of your system’s serial number).
Related Links
Complete Setup with the System Web Interface on page 21
Locate the System Serial Number on page 135
12
Setting Up the System
Topics:
▪ Overview of System Hardware

▪ LED Status Indicators
▪ Completing Initial System Setup
▪ Managing Peripheral Devices
See the setup sheets applicable to your video system and its peripheral devices, including cameras,
monitors, microphones, and controllers.
Overview of System Hardware

The following figures and tables provide information about hardware features available on your system.
Poly G7500 System Ports

The following illustration and table explain the ports on the back panel of your G7500 system.
G7500 System Back Panel Port Descriptions
Ref. Number Port Description
1 3.5 mm audio line out
2 3.5 mm audio line in
3 Security lock
4 Mini-DIN/RS-232 serial port
5 USB-A ports
6 USB-C port
7 HDCI input for Polycom cameras
8 HDMI input for sharing content (for example, from a laptop)
13
9 HDMI output for the primary monitor
10 HDMI output for the secondary monitor
11 LAN connection for the system
12 Link-local network (LLN) connections for IP-based peripheral devices
13 Power cord port
Related Links
Specify the Primary and Fence Microphones on page 75
LED Status Indicators for the System LAN Ports on page 130
Poly Studio X70 System Hardware Ports

The following illustration and table explain the hardware ports on your Poly Studio X70 system.
Poly Studio X70 System Hardware Port Descriptions
3 HDMI input for sharing content (for example, from a

laptop)
4 USB-A ports
5 USB-C port
8 Expansion microphone connection
14
10 Link-local network (LLN) connections for IP-based

peripheral devices
Note: This port is disabled and is reserved for future

use.
11 Power cord port
Poly Studio X50 System Ports

The following illustration and table explain the ports on your Poly Studio X50 system.
Poly Studio X50 System Port Descriptions
3 Polycom RealPresence Debut expansion microphone connection
4 USB-C port
5 USB-A ports
6 Factory restore pinhole
7 Security lock (on the back flat section of the system)
15
12 Power cord port
Poly Studio X30 System Ports

The following illustration and table explain the ports on your Poly Studio X30 system.
Poly Studio X30 System Port Descriptions
1 Power cord port
2 Security lock
5 USB-C port
7 USB-A ports
LED Status Indicators

The following figures display the LEDs on your systems. The tables list each LED indicator and its
associated status.
Related Links
Factory Restore the System on page 109
16
LED Status Indicators for the G7500 System

Use the LED on the front right corner of the codec to get information on the state of your system.
G7500 System LED Status Indicators
Indicator Status
Blinking white Powering on
Solid white Working normally
Solid green In a call
Blinking amber Update in progress
Solid amber Sleeping
Blinking red Error preventing normal operation
Solid red Muted microphone
LED Status Indicators for Studio X Family Systems

The system provides an LED light bar above the camera to help you understand the system’s behaviors.
Basic Studio X Family LED Indicators and Status
Indicator Position Status
Solid white All Boot initialization in progress
Blinking blue Twelve in the middle Bluetooth in discovery
Solid blue for 3 seconds All Bluetooth paired
Blinking green All Incoming call
17
Indicator Position Status
Solid green All Outgoing call
Solid green Four to eight (when in the middle), Working

indicating the tracked speaker or
The lights are green with supported
the direction of the camera
applications in the following cases:
▪ Tracking people in group
framing and speaker tracking
mode
▪ Indicating the direction of the
camera that you customize in
pan-tilt-zoom (PTZ) mode
Solid amber Twelve in the middle Standing by

System in sleep mode with no
active video output
Pulsing red Twelve in the middle Call on hold
Pulsing green Twelve in the middle Call on hold (by far site)
Solid white for 3 seconds Twelve in the middle Saving a preset
Solid red All Muted microphone
Solid red Four in the middle Muted camera

Muted microphone LEDs take
precedence over camera mute
LEDs
Pulsing amber All Firmware update in progress
Blinking red All Error preventing normal operation
Blinking amber Twelve alternating In a POST sequence, at least one

test results in a warning error. The
system continues to blink amber but
initializes after the sequence is
complete if no severe errors occur.
Blinking red Twelve alternating In a POST sequence, at least one

test results in a severe error. The
system continues to blink red and
doesn’t start up.
18
LED Status Indicators for the Studio E70 Camera

The camera provides LED indicators on the front and right side of the camera to help you understand the
camera’s behaviors when connected to a G7500 or a Studio X50 video system.
Studio E70 Camera System LED Status Indicators
Indicator Status
Solid White (50% brightness) Powered on but disconnected from video system
Sleep
Solid White (100% brightness) Powered on and connected to the video system
Pulsing white Boot initialization in progress
Pulsing amber Firmware update or factory reset in progress
Solid green In a call with the camera and microphone on
Blinking green Incoming call
Solid red Video mute (only the right LED is on)

Audio mute (both LEDs)
Pulsing red Held call
Completing Initial System Setup

When you power on the system for the first time (or after a system reset or factory restore), you must
complete the system setup process.
This process involves the system contacting the Poly Zero Touch Onboarding (ZTO) server to determine
its mode of operation: Poly Video Mode or Partner Mode.
Note the following requirements:
▪ During initial setup, you must have a DHCP server in your environment to ensure the system gets
an IP address. (You can configure the system with a static IP address later if needed.)
▪ Configure your firewall, web proxy, or both so that the system can communicate with the following
services on port 443:
◦ ZTO (zto.poly.com)
◦ Poly Lens (lens.poly.com)
◦ Software download site (downloads.polycom.com)
▪ You must have an NTP server on your network for the system to connect with the ZTO service.
▪ Your conferencing application may require a separate license or subscription for call-related
features. Contact your conferencing partner for information.
If the system isn’t connected to a valid network at startup, it prompts you to connect to Ethernet or
configure Wi-Fi.
19
Note: Only Zoom Rooms and Microsoft Teams support a Wi-Fi connection as the primary network. If
you change to an unsupported conferencing application, a message displays indicating you must
connect to the Ethernet.
After initial network setup, the system boots directly into a conferencing application. If the ZTO specified
conferencing application isn’t available in the current software, the system performs a software update. If
the specified conferencing application isn’t available after the update, the system defaults to Poly Video
Mode. To change the conferencing application, go to the system web interface Provider section and
select an option.
Required Steps Following Initial System Setup

After going through the system setup process, you also must manually configure or provision the
following system settings for an optimal deployment and user experience:
▪ Local administrator password: For security reasons, don’t use the default password.
▪ Country: If you use the default country setting, the system’s Wi-Fi settings may not be optimal for
your country or region.
▪ Timezone: Depending on the system location, using the default timezone setting may display the
incorrect time on the system (including for scheduled calendar events).
Registering the System with Poly Lens

Poly Lens provides cloud-based management and insights for your system.
You can register your system with Poly Lens during system setup or on the Poly Lens registration page.
For more information, see Poly Lens Help.
Register During System Setup

You can register with Poly Lens during system setup.
Procedure
1. When prompted to register with Poly Lens, do one of the following:
▪ Scan the registration QR code with your mobile device.
▪ Enter the registration URL in a browser.
▪ Select the registration link in the system web interface.
2. Follow the instructions to finish registering your system.
Your system remains registered with Poly Lens even after a reset or factory restore.
Related Links
Register Later on page 20
Verify Poly Lens Registration Status on page 133
Register Later
If you don’t register during setup, you can do so on the Poly Lens registration page.
Procedure
1. Go to https://lens.poly.com/go.
2. Follow the instructions to register your system.
20
Related Links
Register During System Setup on page 20
Verify Poly Lens Registration Status on page 133
Complete Setup with the System Web Interface

To finish setting up your system, manually configure the system’s local administrator password, country,
and timezone.
Procedure
1. Power on the system and follow the onscreen instructions.
2. Log in to the system web interface.
3. Go to Security > Local Accounts to change the local administrator password from the default
value (the last six characters of your system’s serial number).
4. Go to General Settings > My Information > Location to specify the country where your system
is located.
5. Go to General Settings > Date and Time to set the timezone for your system.
Initial system setup is complete. You can start using the system.
Related Links
Access the System Web Interface on page 12
Create Local Administrator Credentials on page 53
Set the System Location on page 34
Set the Date and Time on page 33
Complete Setup with Provisioning

To finish setting up your system, provision the system’s local administrator password, country, and
timezone.
Make sure to configure your provisioning server (for example, RealPresence Resource Manager) ahead
of time so that it recognizes and works with your endpoint.
Procedure
1. Power on the system and follow the onscreen instructions.
2. Log in to the system web interface and go to Servers > Provisioning Server to register the
system with your provisioning service.
3. In your provisioning template configuration file, set the following parameters:
See the Poly VideoOS Parameter Reference Guide on the Poly Documentation Library for detailed
descriptions about configuration parameters and their permitted values.
▪ sec.auth.admin.password
▪ device.local.country
▪ device.local.timezone
The provisioning service automatically configures these settings on your system.
Initial system setup is complete. You can start using the system.
Related Links
Register the System with RealPresence Resource Manager Provisioning Service on page 40
21
Download a Provisioning Template Configuration File on page 41
Managing Peripheral Devices

You can pair, monitor, and unpair the devices connected to your system in the system web interface.
Pairing IP Devices on the Link-Local Network (LLN)

IP devices automatically pair with your system when connected to either of the system’s three link-local
network (LLN) ports.
The Studio X70, Studio X50, and Studio X30 systems don't support LLN connections.
You can pair the following devices to your G7500 system with an LLN connection:
▪ Poly IP Table Microphone
▪ Poly IP Ceiling Microphone
▪ Poly Microphone IP Adapter
While not recommended, you can turn off automatic pairing and manually pair devices using the system
web interface.
Automatically Pair an IP Device

By default, IP devices automatically pair when connected to a system LLN port. For example, when you
plug in a Polycom IP Table Microphone to the back of the system, it’s ready to use.
Procedure
» Connect the device to an LLN port on the back of your system.
If paired successfully, the device displays under Connected Devices with a Connected status. If
a device shows a Disconnected status, this indicates that pairing wasn’t successful.
Disable Automatic Pairing

You can disable automatic pairing with your system’s link-local network (LLN) connections.
If you disable automatic pairing, you must manually pair a device in the system web interface to use the
device.
Procedure
1. In the system web interface, go to General Settings > Device Management.
2. Clear the Enable New Device Auto-Pairing check box.
Manually Pair an IP Device

If you turn off automatic pairing of link-local network (LLN) connections, you must manually pair an IP
device to use it with your system.
Know the MAC address of the device you’re pairing.
Procedure
1. Connect the device to an LLN port on the back of your system.
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3. Under Available Devices, find the device by its MAC address (for example, 00e0db4cf0be) and
select Pair.
Pairing IP Devices on the Local Area Network (LAN)

Supported IP devices can pair to your video system over your primary local area network (LAN).
Pairing a Poly Trio

You can use a Poly Trio system as a controller and audio device with a G7500 or Studio X Family video
system. See your system’s latest Release Notes for supported Poly Trio models.
Zoom Rooms is the only third-party conferencing application supported in this setup.
You pair the phone as an IP device over your primary network. When paired, from the video system web
interface you can configure audio to play from the phone speakers, Studio X Family system speakers, or
monitors connected to the video system. The Poly Trio microphones are always on.
Related Links
Using Poly Trio Microphones on page 78
Choose Speakers When Paired with Poly Trio on page 80
Updating a Paired Poly Trio on page 102
Configure a Poly Trio for Pairing

To pair with a video system, you must configure your Poly Trio system’s base profile and device role.
Procedure
1. On the phone’s local interface, go to Settings > Advanced > Administration Settings >
Network Configuration.
2. Set the Base Profile to Generic.
3. After the phone restarts, go to Settings > Advanced > Networked Devices.
4. Set Networked Device Role to Device.
The system automatically restarts.
Pair an IP Device on the Primary Network

Some devices connected to your primary network can pair with your video system. For example, this
feature enables you to pair a Poly TC 8 device without a physical connection to the video system.
Note: Pairing IP audio devices and cameras over the primary network isn’t supported.
To pair, the device must be on the same subnet as the video system and the following network
components must be unblocked:
▪ Multicast address 224.0.0.200
▪ TCP port 2000
▪ UDP port 18888
Know the MAC address of the device you’re pairing.
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A device may pair automatically after connecting to the network. However, you may need to manually pair
a device in the following situations:
▪ The device doesn’t automatically pair during setup with the system you purchased.
▪ You want to pair the device with a different system.
▪ You want to pair multiple similar devices (for example, to control the system with more than one
Poly TC8 device).
Note: The Enable New Device Auto-Pairing setting applies only to link-local network (LLN) devices;
not devices connected to the primary network.
Procedure
1. Connect the device you want to pair to an Ethernet port in the room.
3. Under Available Devices, find the device by its MAC address (for example, 00e0db4cf0be) and
select Pair.
If pairing isn’t successful, check the network connection, the configuration of your device, and the system
you’re pairing with.
Unpair an IP Device
You must unpair an IP device if you no longer want to use it with a particular video system.
Don’t unpair devices if you plan to use them with the same system. For example, if you move your video-
conferencing equipment to another room, just disconnect and reconnect the devices in the new location.
Note: If you unpair a link-local network (LLN) device, it won’t automatically pair again with the same
system.
Procedure
2. Under Connected Devices, find the device by its MAC address (for example, 00e0db4cf0be) and
select Unpair.
The unpaired device moves from Connected Devices to Available Devices (which shows
discovered devices you can pair with the system).
Related Links
Move a Microphone Adapter to Another Location on page 30
Connect a USB Device

You can use some devices, such as a Windows or Mac laptop, with a USB connection to your video
system. See the latest Release Notes for supported USB devices.
Procedure
» Connect the device to a USB port on the back of your system.
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Poly Bluetooth Remote Control

You can use the Poly Bluetooth Remote Control with your system.
Use the system web interface to perform the following tasks:
▪ Configure a remote control’s button behavior.
▪ Pair and unpair a remote control.
Note: The remote control included with your G7500 system purchase is paired and ready to use
without any extra setup.
▪ View the remote control name, pairing status, and battery level.
Configure Remote Control Behavior

You can customize how the remote control paired to your system behaves.
Procedure
1. In the system web interface, go to General Settings > System Settings.
2. Configure the following settings:
Setting Description
Keypad Audio Confirmation Specifies whether to play a voice confirmation of

numbers selected with the remote control or
keypad.
Numeric Keypad Function While In a Call Specifies whether pressing number buttons on the
remote control or keypad moves the camera to
presets or generates touch tones (DTMF tones). If
you set this option to Presets, you can generate
DTMF tones by pressing the # key on the remote
control while in a call.
#/@ Button function Specifies the behavior of the # button on the

remote control.
▪ #, then @: Pressing the # button once displays
the hash symbol. Pressing the # button twice
quickly displays the @ symbol.
▪ @, then #: Pressing the # button once displays
the @ symbol. Pressing the # button twice
quickly displays the # symbol.
*/. Button function Specifies the behavior of the * button on the remote
control:
▪ * then .: Pressing the * button once displays the
* symbol. Pressing the * button twice quickly
displays a period.
▪ . then *: Pressing the * button once displays a
period. Pressing the * button twice quickly
displays the * symbol.
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3. Select Save.
Pair a Remote Control

In most cases, you must pair the remote control after setting up your system. To use a different remote
control, you must pair it with the system.
The system doesn’t support multiple remote controls. You can pair only one at a time.
Note: Only the Poly G7500 system has a dedicated Bluetooth pairing button.
Procedure
1. Do one of the following:
▪ In the system web interface, go to General Settings > Remote Control and select Start
Discovery Mode.
▪ On the front of the G7500 system, press the Bluetooth button.
2. On your remote control, press Mute for seven seconds.

In Poly Video Mode, the screen displays either a successful or unsuccessful pairing notification. In
Partner Mode, the blue LED indicator stops blinking blue and returns to white.
3. Depending on the pairing result, do one of the following:
▪ Successful pairing: The remote control is ready to use. You can view the remote control
name, battery level, and status of the device in the system web interface.
▪ Unsuccessful pairing: Try the following solutions:
◦ Remove the batteries from the remote control and reinsert after 5 seconds.
◦ Move your remote control closer to the system than other remote controls and try to
pair again.
Unpair a Remote Control

You can unpair a remote control if you no longer want to use it with your system.
Procedure
1. In the system web interface, go to Remote Control.
2. Select Unpair Remote.
The remote control unpairs.
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IP Microphones
You can use a combination of IP-based Polycom table and ceiling microphones with your G7500 system.
These microphones also support Polycom Acoustic Fence technology.
The Studio X70, Studio X50, and Studio X30 systems don’t support IP microphones.
You can connect up to three of the following microphones directly to your system:
Related Links
Polycom Acoustic Fence on page 74
Factory Restore a Table Microphone on page 110
Poly IP Table Microphone Ports

The following illustration and table explain the ports on the table microphone.
Poly IP Table Microphone Port Descriptions
1 Micro-USB debugging port
3 Link-local network (LLN) connection
Poly IP Ceiling Microphone Ports

The following illustration and table explain the ports on the ceiling microphone.
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Poly IP Table Microphone Port Descriptions
2 Microphone cable connector
3 Microphone cable connector
LED Status Indicators for IP Microphones

Use the LED on the IP table and ceiling microphones to get information on the state of each device.
IP Microphone LED Status Indicators
Indicator Status
Solid then blinking white Powering on
Solid red Muted microphone

To avoid distraction, the ceiling microphone doesn’t display red when muted.
Solid green In a call and microphone not muted

To avoid distraction, the ceiling microphone doesn’t display green in a call.
LED is off Out of a call and microphone not muted
Alternating blinking and solid Update in progress

amber
Blinking amber Factory restore in progress
Blinking blue Ready to pair
Solid blue Paired successfully
Poly Microphone IP Adapter

The Poly Microphone IP Adapter lets you connect non-IP Polycom audio devices with your system. For
example, if your Polycom microphone uses a Walta-Walta cable, you can connect it to your system
through the microphone adapter.
The Studio X50 and Studio X30 don’t support the microphone adapter.
See the latest video system Release Notes for which audio devices work with the microphone adapter.
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Note: You can’t use the microphone adapter with IP microphones connected to your system.
Related Links
Factory Restore a Microphone Adapter on page 112
Configuring the Microphone Adapter on page 79
Microphone Adapter Ports

The following illustration and table explain the ports on the microphone adapter.
Microphone Adapter Port Descriptions
1 USB 2.0 debugging port
2 Polycom microphone Walta-Walta connector
3 Power
5 LED status indicator
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LED Status Indicators for the Microphone Adapter

Use the LED to get information on the state of your microphone adapter.
Microphone Adapter LED Status Indicators
Indicator Status
Blinking white Powering on
Solid white On
Blinking blue Ready to pair
Solid blue Paired successfully
Blinking green and blue Update in progress

Factory restore in progress
Powering the Microphone Adapter On and Off

When plugged in to a power source, the microphone adapter is on. The system doesn’t have a power
button, so you must unplug the power cable to power it off.
Don’t power off the system during maintenance activities (for example, while a software update is in
progress).
Connecting Microphones to the Microphone Adapter

To connect a non-IP Polycom microphone to the microphone adapter, use a RealPresence Group Series
microphone array Walta-Walta cable. You can then daisy chain up to three more microphones to the one
directly connected to the adapter.
For more information, see the Polycom Microphone IP Adapter Setup Sheet.
Move a Microphone Adapter to Another Location

You might need to move your microphone adapter from a system in one room to a system in another
room.
Procedure
1. In the system web interface, unpair the microphone adapter from the system.
2. Move the microphone adapter to the new location.
3. Use the system web interface to pair the microphone adapter to the new system.
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Related Links
Unpair an IP Device on page 24
31
Configuring General Settings
Topics:
▪ Name the System and Room

▪ Provide Contact Information
▪ Set the Date and Time
▪ Set the System Location
▪ Set the Local Interface Language
▪ Configure Sleep Settings
▪ Configure Out of Office Settings
▪ Change Studio X50 and Studio X30 LED Bar Brightness
▪ Shared Microsoft Teams Admin Center Settings
▪ Change the Conferencing Partner Application
▪ Set the Conferencing Provider to Device Mode
▪ Disable Poly Device Mode
▪ System Usage Data Collected by Poly
General settings include your system name, location, and language preferences.
Name the System and Room

Name your system and assign it a room name.
Procedure
2. Edit the Device Name, Room Name, or both.
The system supports double-byte characters. The Device Name field accepts all alphanumeric
and special character formats (including foreign language characters) and has a maximum limit of
40 characters.
3. Select Save.
Provide Contact Information

Enter contact information for your system so that users know whom to call when they need assistance.
Procedure
1. In the system web interface, go to General Settings > My Information.
2. Go to Contact Information.
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▪ Contact Person
▪ Contact Number
▪ Contact Email
▪ Contact Fax
▪ Tech Support: Specifies a second contact in case someone needs additional support.
▪ Site
▪ Organization
▪ City
▪ State/Province
▪ Country
4. Select Save.
Set the Date and Time

Change the date and time settings in the system web interface.
Procedure
1. In the system web interface, go to General Settings > Date and Time.
2. Configure the following settings (your changes save automatically):
Setting Description
Date Format Specifies how the date displays.
Time Format Specifies how the time displays.
Auto Adjust for Daylight Saving Time When enabled, the system clock automatically
adjusts for daylight saving time.
Time Zone Specifies the time difference between GMT and

your location.
Time Server Specifies if you want to automatically or manually

configure the system to use a time server. You can
also select Off to manually enter the date and time.
Primary Time Server Address Specifies the address of the primary time server
your system uses when you set Time Server to
Manual.
Secondary Time Server Address Specifies the address of the time server your
system uses when the Primary Time Server
Address doesn’t respond. This is an optional field.
Current Date and Current Time If you set Time Server to Manual or Auto, the
system doesn’t display these settings.
If you set Time Server to Off, you can configure
Current Date and Current Time.
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Related Links
Set the System Location

Specify the country and country code where the system is located.
Procedure
1. In the system web interface, go to General Settings > My Information.
2. Go to Location.
Setting Description
Country Specifies the country where the system is located.

Changing the country automatically adjusts the country code
associated with your system.
Country Code Displays the country code associated with the system location.
Related Links
Set the Local Interface Language

Change the language that users see on the system local interface.
Procedure
1. In the system web interface, go to General Settings.
2. Select System Language and choose a language.
Configure Sleep Settings

Configure when you want your device to go to sleep after a period of inactivity. Sleep mode can help
prevent monitor burn-in.
Procedure
Setting Description
Display Choose if the system displays a black screen or a

no signal message.
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Setting Description
Time Before System Goes to Sleep ▪ Select how long the device can be idle before it
goes to sleep.
▪ Select Off to disable system sleep mode.
Enable Mic Mute in Sleep Mode Select the check box to mute your microphones
while the system is asleep.
3. Select Save.
Configure Out of Office Settings

Configure when your system goes to sleep after normal office hours. The system goes to sleep 3 minutes
after out of office hours begin.
Putting the system to sleep prevents screen burn-in and excess power consumption.
Procedure
2. Select the Out of Office Hours check box and configure the following settings:
Setting Description
Start Time When out of office hours begin
End Time When out of office hours end
3. Select Save.
Change Studio X50 and Studio X30 LED Bar

Brightness
If you’re sitting close to the system and monitor, bright LEDs can affect the video white balance, causing
odd coloration of the video output.
To correct issues such as this, adjust your system's LED bar brightness.
Procedure
2. Slide the LED Bar Brightness slider to the left to lower the brightness and to the right to increase
the brightness.
3. Select Save.
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Shared Microsoft Teams Admin Center Settings

Your Poly video system supports a limited number of settings from the Teams Admin Center through the
configuration profile.
The following Teams Admin Center settings are available with your Poly video system.
Teams Admin Center Settings
Teams Admin Center Setting Description
Language Sets the language on your system.
Timezone Sets the time zone on your system.
Date format Sets the date format on your system.
Time format Sets the time format on your system.
Office hours start time Sets the out-of-office start time on your system.
Office hours end time Sets the out-of-office end time on your system.
Display screen saver Sets the time before your system goes to sleep when
not in use.
Display backlight brightness Sets the backlight level on a paired TC8 device.
Display backlight timeout Sets the backlight time on a paired TC8 device.
DHCP enabled Sets the system IP address to generate automatically.
Change the Conferencing Partner Application

Change your conferencing partner to use the partner’s native conferencing app on your system to make
and receive calls.
When you change the conferencing provider, the system retains previously configured settings. It also
updates the provider setting for the Zero Touch Onboarding (ZTO) profile associated with your system.
Procedure
1. In the system web interface, go to General Settings > Provider.
2. Select the provider you want to change to.
3. Select Save, then select Restart.
The system restarts and launches the selected conferencing provider application.
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Set the Conferencing Provider to Device Mode

Choosing Device Mode as your provider locks your system in Poly Device Mode. When you set the
conferencing provider to Device Mode, the local interface displays only the Device Mode interface.
Connect the system to your network using an Ethernet cable, and complete the initial system setup. The
system requires an active network connection after switching your provider to Device Mode.
Changing the provider to Device Mode disables Airplay and Miracast in the system web interface.
Procedure
1. In the system web interface, go to General Settings > Provider.
2. In the Provider drop-down menu, choose Device Mode.
3. Select Save, then select Restart.
The system restarts and launches Device Mode. Connect a computer to the system to join meetings or
place calls using the system as an audio and video peripheral.
Disable Poly Device Mode

Disable Device Mode to stop the system from being used as an external camera, microphone, and
speaker for a USB-connected laptop.
Disabling Device Mode requires a system restart.
Procedure
1. In the system web interface, go to General Settings > System Settings > Collaboration Tools.
2. Clear the Enable Device Mode check box and select Save.
System Usage Data Collected by Poly

By default, your system sends usage data to Poly to help improve its products and services.
For information about the data that Poly collects, see the system Privacy Guide.
Send Usage Data to Poly

You can help Poly improve its products and services by allowing the collection of usage data from your
system.
With your agreement, the system sends the following information to Poly Cloud Services and the Device
Analytics service:
▪ Basic device information, including hardware and software versions
▪ Basic device configuration data
▪ Data and statistics related to device or feature usage
▪ Device health data, including CPU and memory usage
Procedure
1. In the system web interface, go to Servers > Cloud > Preferences.
37
2. Click the link to read the “Terms and Conditions”.

3. Select the check box to agree to the data collection.
38
Using a Provisioning Service
Topics:
▪ Register the System with RealPresence Resource Manager Provisioning Service

▪ Download a Provisioning Template Configuration File
▪ Register the System with the Poly Lens Provisioning Service
▪ Register the System Using DHCP Auto Discovery
Provisioning services, such as Poly Lens or Polycom RealPresence Resource Manager, enable you to
deploy enterprise-wide configurations to your systems.
You can use a provisioning service to perform the following actions with your system and some of its
paired devices:
▪ Automatically configure settings
▪ Automatically update software
Remember the following when you register your system to a provisioning service:
▪ Provisioned settings are read-only in the system web interface. Settings that are dependent on
provisioned values are read-only or unavailable.
▪ The system automatically checks for and runs software updates every time it restarts and at an
interval set by the service.
▪ If a registered system fails to detect the service when it restarts or checks for updates, an alert
displays on System Status.
▪ If the system loses registration with the service, it continues to use the most recent configuration it
received.
▪ The system looks for provisioning options during initial system setup in the following order: Zero
Touch Onboarding, Poly Lens, then DHCP. If the system doesn’t find provisioning information for an
option, it automatically goes to the next one.
Note: To maintain call connection, you can't configure provisioning settings during a call.
For a list of configuration parameters, see the Poly VideoOS Configuration Parameters Reference Guide
on the Poly Documentation Library.
Related Links
Updating Software on page 101
PKI Certificates on page 58
Choose How to Get Software Updates on page 102
39
Register the System with RealPresence Resource

Manager Provisioning Service
Before you can provision a system, you must register it with a provisioning service.
Note: Make sure to configure your provisioning server (for example, RealPresence Resource Manager)
ahead of time so that it recognizes and works with your endpoint.
For information on how to provision your system with RealPresence Resource Manager, see the Polycom
RealPresence Resource Manager System Operations Guide.
Procedure
1. In the system web interface, go to Servers > Provisioning Server.
2. Select Enable Provisioning.
3. Select Load Discovered Information.
The registration fields update automatically if your system detects a provisioning server.
4. Optional: If your system didn’t detect a provisioning server, complete the following fields (contact
your network administrator for help):
Setting Description
Authentication Type The type of authentication the system uses to connect to the provisioning
server.
Server Address Address of the system running the provisioning service. The format is
https://<server>/ucservice. For example, https://
video.myrpp.poly.com/ucservice.
Domain Name Domain for registering with the provisioning service. This option doesn’t display
if you select Basic as the authentication type.
User Name User ID for registering with the provisioning service.
Password Password for registering with the provisioning service.
5. Select Save.
6. Verify that Registration Status changes from Pending to Registered.
It might take a minute or two for the status to change.
Related Links
Check Provisioning Results on page 124
Complete Setup with Provisioning on page 21
Downgrading Software on page 107
40
Download a Provisioning Template Configuration File

Template configuration files show how parameters are set on your system. You can use this template to
modify parameters and import the changes to your provisioning server.
If you’re provisioning your system with a RealPresence Resource Manager system, you can use the
template to create a UC endpoint configuration profile to associate with your systems. For more
information, see the Polycom RealPresence Resource Manager System Operations Guide.
Procedure
2. Select Download Profile Template.
The template saves to your local device as a .cfg file.
Related Links
Complete Setup with Provisioning on page 21
Register the System with the Poly Lens Provisioning

Service
Provision your system with Poly Lens to easily configure and manage your systems.
For information on how to provision your system with Poly Lens, see the Poly Lens Help Documentation.
Procedure
2. Select Enable Provisioning.
3. In the Authentication Type field, select Basic.
4. Optional: If your system didn’t detect a provisioning server, complete the following fields (contact
your network administrator for help):
Setting Description
Server Address Address of the system running the provisioning service.
User Name User ID for registering with the provisioning service.
Password Password for registering with the provisioning service.
5. Select Save.
6. Verify that Registration Status changes from Pending to Registered.
It might take a minute or two for the status to change.
Related Links
Check Provisioning Results on page 124
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Register the System Using DHCP Auto Discovery

You can use DHCP to automatically register your system to a provisioning service before initial system
setup or after a system reset.
The system looks for option number 160 and 66 (in that order) in the response received from the DHCP
server. The DHCP server should send address information that matches one of the address formats.
Procedure
» Configure your DHCP server to send the username, password, and URL of your provisioning
service in the following format:
▪ For Polycom RealPresence Resource Manager use https://
<shareduserID>:<sharedpassword>@<server>/ucservice
For example, https://mySharedID:[email protected]/ucservice
▪ For Poly Lens use https://
<ServerUser>:<ServerPassword>@<ServerAddressURL>
For example, https://ServerUser:[email protected],
where xxxx are numeric values from 1 to 9.
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Configuring Network Settings
Topics:
▪ Configuring Wired LAN Settings

• LLDP and LLDP-MED Support
▪ Configure Wi-Fi as the Primary Network
▪ Configure Wi-Fi Settings from System Device Settings
Network settings include the system primary (wired LAN) and secondary (Wi-Fi) network configurations.
You also can register your system with SIP and H.323 for calling.
Configuring Wired LAN Settings

You can set the wired LAN properties for your system.
Related Links
LED Status Indicators for the System LAN Ports on page 130
Automatically Obtain IPv4 Address Settings

Your system by default gets its IP address information automatically. If this behavior is turned off, you can
turn it back on.
You must have a DHCP server deployed in your environment.
Procedure
1. In the system web interface, go to Network > LAN Network > IP Addresses.
2. For IP Address, select Obtain IP address automatically.
Some of your IP address settings populate automatically and are read-only.
3. Select Save.
Manually Configure IPv4 Address Settings

You can manually specify the system’s IPv4 address settings.
Procedure
2. For IP Address, select Enter IP address manually.
Setting Description
Your IP Address is Specifies the system IP address.
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Setting Description
Subnet Mask Specifies the subnet mask assigned to your

system.
Default Gateway Specifies the default gateway assigned to your

system.
4. Select Save.
Automatically Obtain IPv6 Address Settings

You can enable your system to use IPv6 addresses and get IP address information automatically.
You must have a DHCP server deployed in your environment.
Warning: If your network environment only supports IPv6, you must manually configure a static IPv4
address. For example, manually configure the IPv4 IP address to 192.168.0.4.
Procedure
2. Select the Enable IPV6 checkbox.
3. For IP Address, select Obtain IP address automatically.
4. Optional: Select the Enable SLAAC checkbox to enable the system to use stateless address
autoconfiguration (SLAAC) to automatically obtain IP address.
Manually Configure IPv6 Address Settings

You can manually configure the system’s IPv6 address settings.
Warning: If your network environment only supports IPv6, you must manually configure a static IPv4
address. For example, manually configure the IPv4 IP address to 192.168.0.4.
Procedure
2. Select the Enable IPV6 checkbox.
3. For IP Address, select Enter IP address manually.
Setting Description
Link-Local Specifies the IPv6 address to use for local

communication within the subnet.
Site-Local Specifies the IPv6 address to use for

communication within the site or organization.
Global Address Specifies the IPv6 internet address.
44
Setting Description
Default Gateway Specifies the default gateway assigned to your

system.
5. Select Save.
Manually Assign a Host Name and Domain Name

You can manually enter the host name and domain name for your system. You also can modify these
settings even if your network automatically assigns them.
Procedure
1. In the system web interface, go to Network > LAN Network > LAN Options.
2. Enter or modify the system Host Name.
Indicates your system name. If the system discovers a valid name during setup or a software
update, the system automatically creates the host name. However, if an invalid name is found,
such as a name with a space, the system creates a host name using the following format:
SystemType-xxxxxx, where xxxxxx is a set of random alphanumeric characters.
IPv4 networks: The system sends the host name to the DHCP server to attempt to register the
name with the local DNS server or look up the domain where the system is registered (if
supported).
3. Optional: Enter or modify the Domain Name that the system belongs to.
4. Select Save.
Manually Configure DNS Settings

You can manually configure the DNS server settings for your system.
If your system gets its IP address automatically using DHCP, you can’t configure these settings. They
display as read-only.
Procedure
1. In the system web interface, go to Network > DNS.
2. Enter the DNS server addresses your system uses (you can enter up to four addresses).
3. Select Save.
Configure System VLAN Settings

You can configure your system’s virtual LAN (VLAN) settings.
Note: VLAN isn’t supported in IPv6 environments.
Procedure
2. Optional: Select the Enable LLDP check box so that the system can advertise itself on the
network using Link Layer Discovery Protocol (LLDP).
If you enable LLDP and then enter a VLAN ID, the VLAN ID you enter supersedes the auto-
discovered VLAN ID from LLDP.
45
3. Select the 802.1p/Q check box and enter a VLAN ID.

You can use values from 1 to 4094.
4. Enter a Video Priority to set the link layer priority of video traffic on the wired LAN.
Video traffic is RTP traffic consisting of video data and associated RTCP traffic. You can use any
value from 0 to 7, although Poly recommends not using 6 and 7.
5. Enter an Audio Priority to set the link layer priority of audio traffic on the wired LAN.
Audio traffic is RTP traffic consisting of audio data and associated RTCP traffic. You can use any
value from 0 to 7, although Poly recommends not using 6 and 7.
6. Enter a Control Priority to set the link layer priority of control traffic on the wired LAN.
Control traffic consists of control information associated with a call:
▪ H.323: H.225.0 Call Signaling, H.225.0 RAS, H.245, Far-End Camera Control (FECC)
▪ SIP: SIP Signaling, FECC, Binary Floor Control Protocol (BFCP)
You can use any value from 0 to 7, although Poly recommends not using 6 and 7.
7. Select Save.
Related Links
LLDP and LLDP-MED Support on page 48
Configure System 802.1X Settings

You can configure your system to use 802.1X authentication when connecting to the wired LAN.
Install the PKI certificates on your system required for authenticating with your network.
Note: 802.1X isn’t supported in IPv6 environments.
The system supports the following authentication protocols:

▪ EAP-MD5
▪ EAP-TLS
▪ EAP-TTLS
◦ EAP-MSCHAPv2
◦ EAP-GTC
▪ EAP-PEAPv0 (MSCHAPv2)
◦ EAP-MSCHAPv2
◦ EAP-GTC
Procedure
2. Select the Enable EAP/802.1X check box.
3. Select an EAP/802.1X authentication method.
4. Optional: For EAP-TTLS or EAP-PEAPv0, choose an EAP/802.1X Phase 2 Authentication.
5. Enter an EAP/802.1X Identity for your system.
You can’t leave this field blank.
6. Enter an EAP/802.1X Password for your system.
This setting is required when you use EAP-MD5, EAP-PEAPv0, or EAP-TTLS.
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7. Select Save.
Related Links
PKI Certificates on page 58
Configure Wired LAN Options

You can configure other LAN properties for your system in the local interface or the system web interface.
Procedure
Setting Description
Autonegotiation Specifies whether the system should automatically

negotiate the LAN speed and duplex mode per
(under General Settings in the local interface)
IEEE 802.3 autonegotiation procedures. If you
enable this setting, the system sets LAN Speed
and Duplex Mode to read-only.
Poly recommends that you use autonegotiation to
avoid network issues.
LAN Speed Specifies whether to use 10 Mbps, 100 Mbps, or

1000 Mbps for the LAN speed. Note that the switch
must support the speed you choose. If you enable
the Autonegotiation setting, this setting is read-
only.
Duplex Mode Specifies the duplex mode to use. Note that the
switch must support the speed you choose. If you
enable the Autonegotiation setting, this setting is
read-only.
Ignore Redirect Messages Enables the system to ignore ICMP redirect

messages.
Polycom recommends that you enable this setting
in most circumstances.
ICMP Transmission Rate Limit (millisec) Specifies the minimum number of milliseconds
between transmitted packets. Enter a number
between 0 and 60000. The default value of 1000
means the system sends 1 packet per second. If
you enter 0, the system disables the transmission
rate limit.
This setting applies only to “error” ICMP packets.
This setting has no effect on “informational” ICMP
packets, such as echo requests and replies.
47
Setting Description
Generate Destination Unreachable Messages Generates an ICMP Destination

Unreachable message if the system can’t
deliver a packet to its destination for reasons other
than network congestion.
Respond to Broadcast and Multicast Echo When enabled, your system sends an ICMP Echo
Requests Reply message in response to a broadcast or
multicast Echo Request that isn’t specifically
addressed to the system.
3. Select Save.
LLDP and LLDP-MED Support

Link Layer Discovery Protocol (LLDP) and Link Layer Discovery Protocol Media Endpoint Discovery
(LLDP-MED) are supported on your systems. LLDP is a vendor-neutral link layer protocol in the Internet
Protocol Suite used by network devices to advertise their identity and capabilities on an IEEE 802 local
area network (LAN). This protocol runs over the data-link layer only, allowing connected systems running
different network layer protocols to discover information about each other. LLDP-MED is an extension of
LLDP.
Examples of applications that use information discovered by LLDP include:
• Network topology - A network management system (NMS) can accurately represent a map of the
network topology.
• Inventory - A management system can query a switch to learn about all the devices connected to
that switch. The LLDP protocol is formally specified in standards document IEEE 802.1AB.
Related Links
Configure System VLAN Settings on page 45
LLMP-MED Information Discovery

LLDP-MED enables the following information discovery for your systems:
• Auto discovery of LAN policies enabling plug and play networking
• Inventory management, which allows network administrators to track their network devices.
Behavior When LLDP is Enabled

When LLDP is enabled on a system, it discovers VLANs advertised by the network switch and
automatically configures the system for one of the VLANs.
If the room system discovers any of the following VLAN types in LLDP data from the network switch, the
system automatically configures itself for one of them. The chosen VLAN type is based on the order of
precedence, as follows:
• Video Conferencing VLAN
• Voice VLAN
• Voice Signaling VLAN
48
If none of the above VLAN types are found, the room system configures itself for the default or native
LAN of the switch port to which it is connected.
LLDP packets are transmitted regularly so that the network switch (and the neighboring endpoints) are
aware of the system presence on the network.
Enable LLDP
Enable Link Layer Discovery Protocol (LLDP) to automatically configure your system to a VLAN with data
received from your network switch.
Procedure
2. Select the Enable LLDP check box so that the system can advertise itself on the network using
LLDP.
If you enable LLDP and then enter a VLAN ID, the VLAN ID you enter supersedes the
autodiscovered VLAN ID from LLDP.
3. Select Save.
Configure Wi-Fi as the Primary Network

You can configure Wi-Fi as your primary network if you’re using Zoom Rooms or Microsoft Teams Rooms
as your conferencing provider. You must use WEP, WPA, or WPA2 Wi-Fi protocols on the 2.4 GHz and 5
GHz spectrums.
Note: The quality of your calls is dependent on the quality of your Wi-Fi signal.
The system doesn’t support Wi-Fi as a primary network for the following conferencing providers or
modes:
▪ Poly Video Mode
▪ GoToRoom
▪ StarLeaf
▪ RingCentral Rooms
▪ Dialpad
The system doesn’t support the following options if you configure Wi-Fi as your primary network:
▪ Web proxy
▪ Provisioning
▪ 802.1x authentication
Note: You can pair a TC8 to a system that’s using Wi-Fi as the primary network. To pair a TC8 over Wi-
Fi, the TC8 must be on the same subnet as the video system.
Procedure
1. In the system web interface, go to Network > Wi-Fi Network.
2. From the Choose Network Type drop-down menu, select Wi-Fi.
49

▪ Select a network from Available Wi-Fi Networks. (The system lists networks in order of
signal strength.)
▪ Enter the network name in the SSID field.
Note: Selecting a new SSID erases the previous SSID and relevant Wi-Fi settings from the
system.
Note: Available settings vary with your selections.
Setting Description
Security Specifies the encryption protocol:

▪ None
▪ WEP
▪ WPA/WPA2-PSK
▪ 802.1x EAP
Note: Although 802.1x EAP is listed in the drop-

down menu, it isn’t supported when using
Wi-Fi as the primary network.
Key (Passphrase/PSK) Specifies an encryption passphrase (like a

password) for the Wi-Fi network. You must enter
the passphrase to connect to the Wi-Fi network.
IP Address ▪ To set your system Wi-Fi network IP address,

select Obtain IP address automatically. (You
must have a DHCP server in your environment
to use this option.)
▪ To enter a specific Wi-Fi network IP address,
select Enter IP address manually.
Your IP Address is Specifies the IP address for the Wi-Fi network.

This setting is read-only if your system gets its IP
address automatically.
Subnet Mask Specifies the subnet mask address for the Wi-Fi
network.
Default Gateway Specifies the IP gateway for the Wi-Fi network.

50
Setting Description
DNS Server Specifies the DNS server address for the Wi-Fi
network.
DNS Alternate Server Specifies the alternate DNS server address for the
Wi-Fi network.
5. Select Connect.
If you’re using Microsoft Team Rooms as a provider, reboot the system.
Configure Wi-Fi Settings from System Device Settings

Set up the Wi-Fi network from Device Settings on your video system or TC8 device.
Procedure
1. Select More > Device Settings.
2. Select Admin Settings, then enter the admin credentials for the system.
3. Select the check box for Enable Wi-Fi, then select Setup a Wi-Fi Network.
4. Follow the onscreen wizard to continue setting up your Wi-Fi network.
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Securing the System
Topics:
▪ Managing System Access

• Detecting Intrusions
▪ PKI Certificates
▪ Disable the Polycom Content App Port
▪ System Allow List
▪ Call Encryption
▪ Set Up a Security Banner
▪ Web Proxies
▪ View Connections to the System
▪ System Port Usage
Your system includes features and settings to help you meet security requirements.
Related Links
SNMP Reporting on page 120
Managing System Access

You can control how users and administrators access the system.
Set up local and external authentication for the following system interfaces:
▪ Local interface
▪ System web interface
Local Accounts
The system stores local account IDs and passwords.
Configure Password Policies

You can specify requirements for administrator, remote access, and SNMP passwords for your system.
Poly strongly recommends that you create an administrator password for your system. Administrators set
password policies and minimum requirements.
Procedure
1. In the system web interface, go to Security > Password Requirements.
2. Configure the following settings for the Admin Room, Remote Access, or SNMP passwords:
Note: You must configure the Admin Room and Remote Access password settings separately.
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Securing the System
Setting Description
Minimum Length The minimum number of characters required for a

valid password.
Require Lowercase Letters The minimum number of lowercase letters required

for a valid password.
Require Uppercase Letters The minimum number of uppercase letters required

for a valid password.
Require Numbers The minimum number of numerals required for a

valid password.
Require Special Characters The minimum number of special characters

required for a valid password. Supported
characters include: @ - _ ! ; $ , \ / & . # *
Reject Previous Passwords The number of most recent passwords that you
can’t reuse. If you set this to Off, all previous
passwords are valid.
Minimum Password Age in Days The minimum number of days before the password
can change.
Maximum Password Age in Days The maximum number of days before the password
must change.
Minimum Changed Characters The number of characters that must be different or

change position in a new password. For example, if
you set this to 3, 123abc can change to 345cde
but not to 234bcd.
Maximum Consecutive Repeated Characters The maximum number of consecutive repeated

characters allowed in a password. For example, if
you set this to 3, aaa123 is a valid password but
aaaa123 is not.
Password Expiration Warning Specifies how many days in advance a warning

displays indicating that the password expires soon
(if you set a maximum password age).
Can Contain ID or Its Reverse Form Specifies whether the associated ID or its reverse
can be part of a password. If you enable this setting
and the ID is admin, passwords admin and nimda
are allowed.
3. Select Save.
Changes to most password policy settings don’t take effect until the next time the password is changed.
Changes take effect immediately for Minimum Password Age in Days, Maximum Password Age in
Days, and Password Expiration Warning.
Create Local Administrator Credentials

You can require local administrator credentials for in-room and remote access to the system.
Passwords for logging in to the system are case sensitive and can’t contain more than 40 characters.
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Securing the System
Procedure
1. In the system web interface, go to Security > Local Accounts.
Setting Description
Admin ID The local administrator account name (default is

admin).
Room Password You must enter this password to change

administrator settings in the local interface.
The default password is the last six characters of
the serial number listed in System Details and on
the back of the device.
Remote Access Password If you disable Use Room Password for Remote
Access, you must enter this password to access
the system web interface.
This password lets you perform device
management tasks, such as updating the system’s
software.
Use Room Password for Remote Access Enable this option to also use the room password
for remote logins.
Disable this option to require a separate password
for remote logins.
3. Select Save.
Related Links
Change Administrator Credentials

You can change the administrator username and password to access the system web interface and
administrator sections of the local interface.
The default username is admin and the default password is the last six characters of the system’s serial
number.
Procedure
2. Enter the new administrator username in the Admin ID field.
3. Select Change Password.
4. Enter the current password and then the new password.
Entering an incorrect current password too many times causes the system to automatically log out
and close the session.
5. Select Save.
Related Links
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Securing the System
Configure Account Lockout Settings

Account lockout controls prevent unauthorized access to your system.
Procedure
Setting Description
Lock Admin Account after Failed Logins Specifies the number of failed login attempts
allowed before the system locks the account. You
can turn this setting Off.
Admin Account Lock Duration Specifies the amount of time an account is locked
because of failed login attempts. After this period
expires, the system resets the failed login attempts
counter to zero, and users can again log in with
that account.
Reset Admin Account Lock Counter After Determines how many hours the failed login
window lasts. The window is a period of time
starting with the first failed login attempt and during
which the system counts subsequent failed
attempts against the number allowed.
The counter resets to zero at the end of the window
(if the account is not locked because of failed
attempts) and after a successful login.
Configure System Access Settings

Configure how you and others access the system.
Procedure
1. In the system web interface, go to Security > Access.
Setting Description
Enable Network Intrusion Detection System (NIDS) When you enable this setting, the system creates
security log entries when it detects a possible
network intrusion.
Enable Web Access Specifies whether you can access the system using
Enable Diagnostics Port Idle Session Timeout Specifies whether to allow the diagnostics port to
time out and close the active session at the
configured time interval of no activity or not. You set
the timeout at Idle Session Timeout in Minutes.
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Securing the System
Setting Description
Enable API Port Idle Session Timeout Specifies whether to allow the API port to time out
and close the active session at the configured time
interval of no activity or not. You set the timeout at
Idle Session Timeout in Minutes.
Enable SNMP Access Specifies whether to allow SNMP access.
Idle Session Timeout in Minutes Specifies the number of minutes a session can be
idle before it times out.
Maximum Number of Active Sessions Specifies the maximum number of users logged in
through the system web interface or command-line
API (SSH or telnet).
Max Session Timeout in Minutes Specifies the maximum number of minutes a

session can be open before it times out, regardless
of session activity.
Minimum TLS Version Specifies the system minimum TLS version. You
can restrict your system from using earlier versions
of TLS for secure communications. For example, if
you set your minimum TLS version to 1.1, you’re
disabling TLS 1.0.
3. Select Save.
Configure the System Web Interface Port Lock

You can limit the number of failed login attempts to the system web interface to protect against brute-force
attacks.
Procedure
Setting Description
Lock Port after Failed Logins The number of failed login attempts allowed before
the web interface locks. You can set this to Off.
Port Lock Duration Specifies the amount of time that the web interface
remains locked due to failed login attempts. When
this period expires, the failed login attempts counter
resets and you can try to log in again.
Reset Port Lock Counter After Specifies the number of hours, starting with the first
failed login attempt, during which subsequent failed
login attempts are counted against the maximum
number allowed (Lock Port After Failed Logins).
The counter resets when the set period of time
expires or a user successfully logs in.
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Securing the System
3. Select Save.
Disable USB Ports

You can configure your system so no one can use its USB ports.
Note: You can’t completely turn off the USB-C port; it still provides power.
If you disable the system’s USB ports, you can’t use the system as an external camera, microphone, and
speaker accessory (i.e., Poly Device Mode).
Procedure
2. Select Disable All USB Ports.
Detecting Intrusions
When the system detects a possible network intrusion, it logs an entry to the security log.
The Enable Network Intrusion Detection System (NIDS) setting controls the logging behavior. The
security log prefix identifies the type of packet detected, as shown in the following table:
Prefix Packet Type
SECURITY: NIDS/unknown_tcp Packet that attempts to connect or probe a closed TCP

port
SECURITY: NIDS/unknown_udp Packet that probes a closed UDP port
SECURITY: NIDS/invalid_tcp TCP packet in an invalid state
SECURITY: NIDS/invalid_icmp ICMP or ICMPv6 packet in an invalid state
SECURITY: NIDS/unknown Packet with an unknown protocol number in the IP

header
SECURITY: NIDS/flood Stream of ICMP or ICMPv6 ping requests or TCP

connections to an opened TCP port
Following the message prefix, the security log entry includes the time stamp and the IP, TCP, UDP, ICMP,
or ICMPv6 headers. For example, the following security log entry shows an unknown_udp intrusion:
2009-05-08 21:32:52 WARNING kernel: SECURITY: NIDS/unknown_udp IN=eth0

OUT= MAC=00:e0:db:08:9a:ff:00:19:aa:da:11:c3:08:00 SRC=172.18.1.80
DST=172.18.1.170 LEN=28 TOS=0x00 PREC=0x00 TTL=63 ID=22458 PROTO=UDP
SPT=1450 DPT=7788 LEN=8
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Securing the System
PKI Certificates
If your organization uses a public key infrastructure (PKI) for securing network connections, Poly
recommends that you have a strong understanding of certificate management and how it applies to your
system.
PKI certificates authenticate secure network connections to and from the system. The system uses
standard PKI techniques to configure and manage certificates and certificate signing requests (CSRs).
ANSI X.509 standards regulate the certificate characteristics.
Your system can generate CSRs to send to a certificate authority (CA), a trusted entity that validates and
officially issues, or signs, PKI certificates. Your system uses those certificates for client and server
authentication.
If your system is in an environment without PKI, you don’t need a CA-signed certificate; the system
comes with a self-signed certificate for its TLS connections. When you deploy PKI, however, self-signed
certificates aren’t trusted and you must use CA-signed certificates.
Root certificates installed on your system automatically transfer to a paired TC8 device. If you delete root
certificates from the system, they’re automatically deleted from the TC8. System certificates are unique to
each system and don’t transfer to paired devices.
Here are some examples of how you use PKI certificates:
▪ If your environment uses the 802.1X authentication framework for wired connections, create a CSR
and install the resulting CA-signed certificate on your system so it’s trusted on the network.
▪ If you want to navigate with a browser over a secure connection to your system web interface,
create a CSR and install the resulting CA certificate chain on your system to replace its factory-
installed certificate, which isn’t trusted.
▪ Provisioning your system using RealPresence Resource Manager in a secure environment.
Note: Your system must have a Host Name in this situation.
Related Links
Using a Provisioning Service on page 39
Configure System 802.1X Settings on page 46
Create a Certificate Signing Request

If you deploy a PKI in your environment, create a CSR to make sure your system or device is trusted by
its network peers.
Note: Only one CSR can exist at a time. After a CSR is generated, get it signed and installed on your
system before creating another. If you generate a CSR and generate a second CSR before you
install the first one, the device discards the previous one.
Procedure
1. In the system web interface, go to Security > Certificates.
2. Select Create Certificate Signing Request (CSR).
3. In the Certificate Details form, complete the following fields:
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Securing the System
CSR Information Description
Hash Algorithm Specifies the hash algorithm for the CSR: SHA-256 (recommended)
or SHA-1 (not recommended).
Common Name (CN) Specifies the system name. This is a required field. Maximum
characters: 64 (truncated if necessary).
Poly recommends the following guidelines for this field:
▪ For systems registered in DNS, use the system's FQDN.
▪ For systems not registered in DNS, use the system's IP address.
Organizational Unit (OU) Specifies the unit of business defined by your organization. Default is
blank. Maximum characters: 64.
Note: The system supports only one OU field. If you want the
signed certificate to include more than one OU field, you
must download and edit the CSR manually.
Organization (O) Specifies your organization’s name. Default is blank. Maximum

characters: 64.
City or Locality (L) Specifies the city where your organization is located. Default is blank.
Maximum characters: 128.
State or Province (ST) Specifies the state or province where your organization is located.
Default is blank. Maximum characters: 128.
Country (C) Displays the country selected in the setup wizard. You can’t change
this setting here.
SAN: FQDN Specifies the FQDN assigned to the system. This is the same as the
Common Name (CN), but it isn’t truncated. Default is blank.
SAN: Additional Name Specifies an additional name. Default is blank. Maximum characters:
253.
SAN: IPv4 Address Default is the IPv4 address of the system. Maximum characters: 15.
User Principle Name (UPN) Specifies the user and domain name to log in to a Windows domain
(for example, [email protected]). This is the
userPrincipalName attribute of the account object in Active
Directory.
Relate this setting to the 802.1X identity and password you specified
on the Network > LAN Options page. Default is blank.
4. Select Create.
5. If the CSR was created successfully, select CSR Available for Download to download the CSR
file to send to a CA, which issues your signed certificate.
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Securing the System
Create a TC8 Certificate Signing Request

If you deploy a PKI in your environment, create a CSR to make sure your system or device is trusted by
its network peers.
Only one CSR can exist on your device at a time. After you generate a CSR, get it signed and install it on
your device before generating another. If you generate a second CSR before you install the first one, the
device discards the previous CSR.
Procedure
2. Select Poly TC8 > Create and Download CSR.
3. In the Certificate Details form, complete the following fields:
Hash Algorithm Specifies the hash algorithm for the CSR: SHA-256 (recommended)
or SHA-1 (not recommended).
Common Name (CN) Specifies the system name. This is a required field. Maximum
characters: 64 (truncated if necessary).
Poly recommends the following guidelines for this field:
▪ For systems registered in DNS, use the system’s FQDN.
▪ For systems not registered in DNS, use the system’s IP address.
Organizational Unit (OU) Specifies the unit of business defined by your organization. Default is
blank. Maximum characters: 64.
Note: The system supports only one OU field. If you want the
signed certificate to include more than one OU field, you
must download and edit the CSR manually.
Organization (O) Specifies your organization’s name. Default is blank. Maximum

characters: 64.
City or Locality (L) Specifies the city where your organization is located. Default is blank.
State or Province (ST) Specifies the state or province where your organization is located.
Default is blank. Maximum characters: 128.
Country (C) Displays the country selected in the setup wizard. You can’t change
this setting here.
SAN: FQDN Specifies the FQDN assigned to the system. This is the same as the
Common Name (CN), but it isn’t truncated. Default is blank.
SAN: Additional Name Specifies an additional name. Default is blank. Maximum characters:
253.
SAN: IPv4 Address Default is the IPv4 address of the system. Maximum characters: 15.
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Securing the System
User Principle Name (UPN) Specifies the user and domain name to log in to a Windows domain
(for example, [email protected]). This is the
userPrincipalName attribute of the account object in Active
Directory.
Relate this setting to the 802.1X identity and password you specified
on the Network > LAN Options page. Default is blank.
4. Select Create.
If the system successfully creates the CSR, it automatically downloads the file.
5. Send the CSR file to a CA, which issues your signed certificate.
Configure Certificate Validation Options

The system can automatically validate user-installed certificates when establishing an authenticated
network connection.
To perform this validation, you must install certificates from the CAs that are part of the trust chain on the
system.
For a full list of preinstalled certificates on your system, see the Poly VideoOS and TC8 Certificates
Update on the Poly Online Support Center.
Procedure
Setting Description
Maximum Peer Certificate Chain Depth Specifies how many links a certificate chain can
have. The term peer certificate refers to any
certificate sent by the far-end host when a network
connection is being established between the two
systems.
Always Validate Peer Certificates From Server Determines whether your system requires a remote
server to present a valid certificate when
connecting to it for services, such as provisioning.
Always Validate Peer Certificates From Browser Determines whether your system requires a web
browser to present a valid certificate when
connecting to it.
Note: If you are using private PKI certificates in

your environment and want HTTPS
software downloads to work, you must
install the trusted root certificate from your
internal certificate authority (CA) on the
system since certificate validation is
always performed.
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Securing the System
Setting Description
Disable Preinstalled Certificates Disables preinstalled root certificate CA chains.
Install a Certificate
Once you receive a signed certificate from the CA that processed your CSR, you can install it on your
system.
Note: System certificates must be created on the Poly system and signed by an external CA before
installation. Externally created device certificates won't work properly.
This option isn’t available if your certificate is provisioned to the system.
Procedure
2. Select the System tab or Connected Device tab.
3. Select Install Certificate to browse for the CA-signed certificate you want to install and select
Open.
Your system accepts the following certificate file formats: .pem, .der, and PKCS #7 (which
typically has a .p7b file name extension).
The system checks the certificate data and, if the upload is successful, adds it to the page.
With your CA-signed certificate installed, your system is trusted by its network peers (provided that a root
certificate has established a chain of trust). This allows you to navigate with your web browser over a
secure connection to the system web interface and perform administrative tasks.
View a Certificate
The system lists user-installed certificates in the system web interface, where you also can view the
contents of those certificates.
Procedure
The Certificates page lists your user-installed certificates. It includes information about which
entity a certificate is issued to, who issued it, when it expires, and the certificate type (server,
client, or CA).
2. To view the contents of a certificate, select Visibility in the same row as the certificate.
The certificate contents display in plain text.
View a TC8 Certificate

The system lists user-installed TC8 certificates in the system web interface, where you also can view the
contents of those certificates.
Procedure
2. Select the connected device tab.
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Securing the System
The Certificates page lists your user-installed certificates. It includes information about which
entity a certificate is issued to, who issued it, when it expires, and the certificate type (server,
client, or CA).
Delete a Certificate
You can remove user-installed certificates through the system web interface.
When you delete all user-installed certificates, your system reverts to using the factory-installed
certificate. This option isn’t available if your certificate is provisioned to the system.
Note: Deleting system settings by default retains your user-installed certificates, but performing a
factory reset removes these certificates.
Procedure
2. Locate the certificate you want to delete and select Delete in the same row as the certificate.
Caution: You can’t undo this action.
3. Confirm by selecting Delete.

A message indicates that the system deleted the certificate.
Certificate Revocation
During certificate validation, your system checks whether certificates used for secure communications are
revoked by their issuing CAs.
Your system can check certificate revocation status with the following standard method:
▪ Certificate Revocation List (CRL): File containing a list of certificates revoked by their issuing CA.
You must manually upload CRLs to your system.
Manually Upload a CRL

You can use CRLs to perform certificate revocation checks on your system.
Uploading a CRL fails unless you install all of the certificates in the issuing CA’s chain of trust for that
CRL.
This option is not available if your CRL is provisioned to the system.
Procedure
Setting Description
Revocation Method To use the CRL revocation method, select CRL.
Allow Incomplete Revocation Checks When enabled, a certificate in the chain of trust
validates without a revocation check if no
corresponding CRL from the issuing CA is installed.
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Securing the System
3. Select Save.
4. Select Upload CRL File to add a CRL.
You aren’t limited to how many CRLs you can install, but you can only upload 10 at a time.
Successfully-uploaded CRLs display on the page and include information about the issuing CA, when the
CRL was updated, and when it’s scheduled to update again.
Delete a CRL
You can remove CRLs that were previously uploaded on the system.
This option is not available if your CRL is provisioned to the system.
Procedure
2. Under Revocation, select Delete next to the CRL you want to delete.
Disable the Polycom Content App Port

To prevent the Content App from connecting to your system and providing a video and audio content
stream, disable the content sharing application in the system web interface.
This option stops TCP/TLS traffic on port 5001.
Procedure
2. Clear the Enable Poly Content App Sharing check box.
3. Select Save.
System Allow List

The allow list enables access to your system web interface and SNMP ports only to IP addresses you
specify.
An allow list supports up to 30 addresses (including IPv4 and IPv6 formats) and can only be configured in
Note: If your IP addresses are dynamically assigned, make sure the allow list is updated so those hosts
can connect to your system.
Add IP Addresses to the Allow List

You can add and edit specific IP addresses to an allow list for your system.
Warning: Once you save the IP allow list, you can access the system web interface of only those
devices on the list. If your current device isn’t on the list, you can’t access the system web
interface for that device. You may have to factory restore the system to regain access.
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Securing the System
Procedure
2. Select Enable Allow List, then Edit Allow List.
3. Select address type IPv4 or IPv6.
4. In the IP Address field, enter the address of the system you want to add to the allow list.
5. Select Add.
6. Optional: Repeat steps 4 and 5 for the other IP addresses you want to add to the allow list.
7. Select Save.
Delete IP Addresses from the Allow List

You can delete specific IP addresses from the allot list for your system.
Procedure
2. Select Edit Allow List.
3. Select the check box next to any IP address you want to delete and select Remove.
IPv4 Address Formats

The configuration requires a single IP address, a range of addresses, or an IP and netmask. (The
netmask represents the number of valid bits of the IPv4 address to use.)
The following are valid IPv4 formats for your system:
• 10.12.128.7
• 172.26.16.0/24
IPv6 Address Formats

For IPv6 addresses, you can use a Classless Inter-Domain Routing (CIDR) notation to represent a range
of IP addresses.
The following are valid IPv6 formats for your system:
• ::1
• 2001:db8:abc:def:10.242.12.23
• 2001:db8::/48
• 2001:db8:abcd:0012::0/64
• 2001:0db8:85a3:0000:0000:1234:0abc:cdef
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Securing the System
Call Encryption
Check your conferencing application documentation for information about how calls are encrypted.
Set Up a Security Banner

You can create a security banner, which is a message that displays before users log in to the system
remotely.
Procedure
1. In the system web interface, go to Security > Security Banner.
2. Select Enable Security Banner.
3. Configure the following settings and select Save.
Setting Description
Banner Text ▪ Custom: Enter any text for the banner.

▪ DoD: A default U.S. Department of Defense
security banner. You can’t change this text.
Remote Access Banner Text The security banner that displays on the system
web interface and command-line API (SSH or
telnet). Enter up to 2408 single-byte or 1024
double-byte characters. The text wraps to the next
line as you type, but you can press Enter anywhere
to force a line break.
Web Proxies
A web proxy can help your system communicate outside your network securely and with increased
performance. For example, you can direct your system’s outbound requests through an enterprise proxy.
Configure your system to use a proxy one of the following ways:
▪ Automatic: Specify only the proxy credentials (if needed). Using DHCP, your system obtains a URL
to automatically download a proxy auto-configuration (PAC) file.
▪ Semi-automatic: Specify the proxy credentials and URL for automatically downloading a PAC file.
▪ Manual: Specify the proxy address, port, and credentials. (This method lets you configure your
system with only one proxy.)
If your configuration includes automatically downloading a PAC file, there must be an expiration
associated with the file so the system knows when to download a new one. Make sure your PAC file
server includes an Expires header in its HTTP response (for example, Expires: Wed, 30 Oct
2016 09:30:00 GMT).
Your system can authenticate with a proxy using the following methods:
▪ Digest authentication (with either MD-5 or SHA-256 digest)
▪ NTLM authentication (only NTLMv2 is supported)
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Securing the System
▪ Basic authentication (this insecure method is disabled by default)

▪ No authentication (or null authentication, meaning the proxy server doesn’t require credentials)
Your system supports the following services when configured to use a web proxy:
▪ Provisioning service
▪ Software updates
Related Links
Checking the Web Proxy Configuration on page 132
Manually Configure a Web Proxy on page 68
Enable the System to Use a Web Proxy

By default, your system configuration doesn’t use web proxies.
Procedure
1. In the system web interface, go to Network > LAN Network > Web Proxy Settings.
2. Select Enable Web Proxy.
Set Up Automatic Web Proxy Configuration

With automatic web proxy configuration, your system obtains a URL for downloading a proxy auto-
configuration (PAC) file through DHCP option 252.
Procedure
2. Select Automatic Configuration.
3. Select Enable WPAD.
This option enables the web proxy auto-discovery protocol (WPAD), which helps your system
automatically download the PAC file on your network using DHCP option 252.
4. Enter the Proxy User Name and Proxy Password.
5. Select Save.
Your system automatically downloads and reads the PAC file specifying the proxy rules. The system also
automatically downloads subsequent files before the current file expires.
Set Up Semi-Automatic Web Proxy Configuration

With semiautomatic web proxy configuration, you must specify the URL your system uses to download a
proxy auto-configuration (PAC) file.
Procedure
2. Select Automatic Configuration.
3. If checked, clear the Enable WPAD check box.
5. Enter the PAC URL from which your system downloads the PAC file.
6. Select Save.
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Securing the System
Your system automatically downloads and reads the PAC file specifying the proxy rules. The system also
automatically downloads subsequent files before the current file expires.
Manually Update the PAC File on the System

Even if you set up your system for automatic or semi-automatic web proxy configuration, you can still
manually download a new PAC file from the server.
The PAC file may update on the server much sooner than its expiration date. In this situation, you don’t
have to wait for the system to automatically download the latest version.
Procedure
2. Select Update PAC File to fetch the latest version of the file from the server.
Related Links
Manually Configure a Web Proxy on page 68
Manually Configure a Web Proxy

You can manually configure your system to communicate with a web proxy by providing a proxy address,
port, and credentials (if required).
This method lets you configure your system with only one proxy.
Procedure
2. If checked, clear the Automatic Configuration check box.
3. Enter the Proxy Address and Proxy Port.
5. Select Save.
Related Links
Manually Update the PAC File on the System on page 68
Web Proxies on page 66
Sample PAC File

A proxy auto-configuration (PAC) file is a text file that instructs your system to forward traffic to a proxy
server.
The following code shows a sample PAC file.
function FindProxyForURL(url, host)

{
if ( url.substring (0, 5) == "http:" )
{return "PROXY 10.221.77.3:8080; PROXY 10.221.76.7:8080;DIRECT";}
else if ( url.substring (0, 6) == "https:" )
{return "PROXY 10.221.77.3:8080; PROXY 10.221.76.7:8080;DIRECT";}
else
{return "DIRECT";}
}
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Securing the System
The Function “function FindProxyForURL(url, host)” returns a string with one or more access
method specifications. These specifications cause your system to use a particular proxy server or connect
directly.
This function instructs your system to retrieve information for http / https protocols using the first proxy,
that is “PROXY 10.221.77.3:8080”.
If “PROXY 10.221.77.3:8080” is unreachable/unresponsive, then your system tries the second proxy, that
is “PROXY 10.221.76.7:8080”.
For more examples on PAC syntax, refer to Proxy Auto-Configuration (PAC) file.
PAC file limitations:
▪ If the first specified proxy is reachable and the authentication is unsuccessful, your system doesn’t
try a different proxy path.
▪ The PAC file must contain pure JavaScript.
▪ Poly recommends your PAC files use the .pac or .proxy extension.
▪ Poly supports PAC JavaScript functions that return “PROXY host:port” and “DIRECT”. Poly
doesn’t support return values of “SOCKS”, “HTTP host:port”, or “HTTPS host:port”.
View Connections to the System

Access a list of current connections to your system.
The list provides the following information:
▪ Type of connection (for example, web)
▪ ID associated with the session (for example, admin or user)
▪ Remote address (IP addresses of the hosts accessing your system)
This list doesn’t show details related to sharing content. For example, if someone shares a video from an
HDMI-connected laptop, you don’t see that this device is connected to the system.
Procedure
» In the system web interface, go to Diagnostics > Sessions.
System Port Usage

The following table lists the inbound, outbound, and bidirectional ports used by your system.
Note: Check your conferencing application’s documentation for firewall settings specific to their service.
G7500 and Studio X Family System Port Usage
Port Direction Type Protocol Function Open by Configurable

Default? Port?
53 Outbound Static UDP DNS Yes No
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Securing the System

Default? Port?
80 Inbound Static TCP HTTP web server Yes Yes

listener that
provides access
to the web
interface.
Redirects all
sessions to
HTTPS on port
443.
123 Outbound Static UDP NTP (automatic Yes No

time
synchronization)
161 Inbound Static UDP SNMP reporting No Yes
443 Bidirectional Static TCP/SCTP Static TCP Yes No

HTTPS web
server listener
that provides
TLS access to
the web
interface.
Zero Touch
Onboarding
Provisioning (for
example,
RealPresence
Resource
Manager)
Video system
control using a
Poly TC8 device
Video system
control using a
Poly Trio system
REST API
514 Outbound Static UDP Remote logging No Yes
601 Outbound Static TCP Remote logging No Yes
2000 Inbound Static UDP Multicast pairing Yes No
4443 Bidirectional Static TCP/TLS Web server for Yes No

peripheral device
software
downloads and
log uploads
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Securing the System

Default? Port?
5001 Inbound Static TCP/TLS Polycom Content Yes No

App
6514 Outbound Static TLS Remote logging No Yes
7080 Inbound Static TCP Web services Yes No
7081 Inbound Static TCP Web services Yes No
16384– Bidirectional Dynamic UDP RTP/RTCP Yes Yes

32764 (video and audio
streams)
18888 Inbound Static TCP Modular room Yes No

messaging
44444 Inbound Static TCP Content stream Yes No
Various Other ports may be used depending on the conferencing application you’ve selected. See the
partner’s relevant documentation for more information.
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Configuring Audio Settings
Topics:
▪ Configure General Audio Settings

▪ Audio Input
▪ Audio Output
▪ USB Audio
You can configure audio settings in the system web interface.
Configure General Audio Settings

You can specify general audio settings for your system.
If you are in a call with a far site that is sending audio in stereo mode, you can receive in stereo. In calls
where some sites can send and receive stereo but some can’t, any site set up to send or receive stereo
can do so.
Note: Some audio settings are unavailable when you connect a SoundStructure digital mixer to your
system.
Procedure
1. In the system web interface, go to Audio/Video > Audio > General Audio Settings.
Setting Description
Polycom StereoSurround Enables Polycom StereoSurround software for all

calls.
Note: Enabling this setting disables Polycom

Acoustic Fence technology and vice
versa.
This feature isn’t available on the Studio X30

system. It also isn’t available when using a Poly
Microphone IP Adapter or Poly Trio microphones
with your system.
Sound Effects Volume Sets the volume level of the ringtone.
Ringtone Specifies the ringtone for incoming calls.
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Setting Description
Enable M-Mode Specifies whether the system transmits audio using

a configuration that best reproduces interactive and
live performance music picked up by microphones.
This feature provides the highest-possible
bandwidth for audio.
When you enable M-Mode, even the faintest
musical notes come through clearly.
Enable NoiseBlockAI Enables Poly NoiseBlockAI, which during a call

eliminates background and extraneous sounds in
common working environments.
Note: This setting is disabled when you enable

M-Mode. If you use an external echo
canceller, keyboard noise reduction isn’t
available.
Enable Join and Leave Tones The system plays a tone when someone joins or
leaves a conference call.
Transmission Audio Gain (dB) Specifies the audio level (in decibels) that the
system transmits sound. Unless otherwise advised,
you should set this value to 0 dB.
Enable Audio Mute Reminder Specifies if the system displays a notification that
the microphones are muted when it detects
someone speaking.
Related Links
Test Speakers on page 129
Audio Input
You can connect several types of microphones to your system.
The following audio inputs are supported:
▪ IP-based Poly microphone peripherals (for the G7500 system only):
◦ Poly IP Table Microphone
◦ Poly IP Ceiling Microphone
◦ Poly Microphone IP Adapter
▪ X70 Microphones, X50 Microphones, and X30 Microphones: The built-in microphones that come
with the Studio X70, Studio X50, and Studio X30 systems.
▪ Polycom RealPresence Debut Expansion Microphone (for the Studio X50 system only)
▪ 3.5 mm (not available on Studio X30 system): 3.5 mm stereo input used to share audio from a
device or microphone. Depending on your setup, you can specify if sound from this input plays in
the room and at far sites or just at far sites.
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▪ HDMI: Used to share audio (along with content) from a device. Sound from this input plays in the
room and at far sites.
▪ Trio Microphones: Available when paired with a Poly Trio system.
Configure IP Microphones
You can configure IP table and ceiling microphone settings for your system.
The Studio X50 and Studio X30 don’t support IP microphones.
Procedure
1. In the system web interface, go to Audio/Video > Audio > Audio Input.
Setting Description
Stereo Mode Positions the audio input within the left and right
channels. Left sends all of the audio to the left
channel. Right sends all of the audio to the right
channel. For Poly table microphone and ceiling
microphones, Left+Right sends audio from one
microphone element to the left channel and audio
from a second element to the right channel.
Autorotation Specifies whether the system uses autorotation for

Poly microphones. If you enable this feature, the
system automatically assigns left and right
channels for the microphone based on the sound it
senses from the left and right speakers.
Polycom Acoustic Fence

Polycom Acoustic Fence technology creates a virtual audio fence that blocks sounds from outside the
fence. It suppresses background noise during calls to enhance audio quality for call participants.
Polycom Acoustic Fence works in mono mode only and disables Polycom StereoSurround when enabled.
Polycom Acoustic Fence technology provides the following:
▪ Mutes sounds outside the fence when no one is speaking inside it
▪ Lowers sounds outside the fence by 12 dB when someone is speaking inside it
▪ Mutes speakers when someone leaves the fenced area
▪ Enables you to adjust the width of the audio fence beam to define the area where sounds are
picked up
For Studio X50 and Studio X30 Systems:

Once you enable Polycom Acoustic Fence on your Studio X50 or Studio X30 system, you can also adjust
the width of the audio fence beam so that the system’s built-in microphones pick up sound in the area you
want.
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For G7500 Systems:

Once you enable Polycom Acoustic Fence, you must set up additional hardware to use this feature with
your G7500 system. You need a primary microphone and at least one more microphone to create the
fence.
The boundary radius can be two to several feet around the following Poly peripheral devices:
▪ Table microphone
▪ Ceiling microphone
Note: Microphones connected to a Poly Microphone IP Adapter currently don’t support Polycom
Acoustic Fence.
Once you set up the microphones, you can adjust the width of the audio fence beam to limit or expand
where sounds are picked up inside the fence.
For more details on Polycom Acoustic Fence, search the Polycom Knowledge Base for acoustic fence.
Related Links
IP Microphones on page 27
Fix Polycom Acoustic Fence Issues with G7500 on page 131
Configure Polycom Acoustic Fence

You can enable and configure the Polycom Acoustic Fence feature to help define the audio fence around
the system.
Note: This option isn’t available if you enable Polycom StereoSurround.
Procedure
2. Select the Enable Acoustic Fence check box.
3. Set Acoustic Fence Sensitivity to adjust the width of the audio fence beam.
▪ For Studio X Family systems: Higher values increase the width of the audio fence beam.
Use 1 for the narrowest beam (12 degrees) or 10 for the widest beam (120 degrees). If
Acoustic Fence Sensitivity is set to 0, the system mutes the microphone(s). The total
angles is the setting number multiplied by 12.
▪ For G7500 systems: Higher values increase the width of the audio fence beam between the
primary and fence microphone(s). Use 0 for the narrowest beam (20 degrees) or 10 for the
widest beam (120 degrees).
Specify the Primary and Fence Microphones

To use Polycom Acoustic Fence technology with your G7500 system, you need a primary microphone to
pick up audio and one or more fence microphones to define the audio boundary.
The system considers the first microphone you pair as the primary microphone. By default, a microphone
pairs to the system when you connect it (unless you’ve disabled automatic pairing). You can connect up
to three microphones directly to your system.
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Note: If you use a mix of table and ceiling microphones, the primary microphone must be a table
microphone. The primary microphone can be a ceiling microphone if you use only that type of
microphone.
Procedure
1. Connect the primary microphone to an LLN port on the back of your system.
Important: When using Polycom Acoustic Fence technology, remember which microphone is
the primary one. If you disconnect this microphone, Polycom Acoustic Fence no
longer works and you must reconnect all microphones (starting with the primary
microphone) for it to work again.
2. Connect the other microphone(s).

Related Links
Poly G7500 System Ports on page 13
Specify a Different Primary Microphone

If you want to change the primary microphone you’re using for Polycom Acoustic Fence technology, you
must first disconnect all the microphones from your G7500 system.
Note: If you use a mix of table and ceiling microphones, the primary microphone must be a table
microphone. The primary microphone can be a ceiling microphone if you use only that type of
microphone.
Procedure
1. Disconnect all microphones from the LLN ports on the back of your system.
2. Reconnect the microphone you want to be the primary.
Your primary microphone is set up.
3. Connect the other microphone(s).
Your system is ready to use Polycom Acoustic Fence with a new primary microphone.
Live Microphone Switching on Studio X50

Configure your system to automatically toggle the microphone input between the system’s built-in
microphones and a RealPresence Debut expansion microphone.
The system detects which microphone is picking up the strongest audio input from the speaker and
automatically changes to that microphone. For example, if you frequently walk behind your unit you can
place the RealPresence Debut expansion microphone behind your system to catch your voice as you
walk around.
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Configure Studio X50 Microphone

You can enable the ability to switch between a built-in microphone that comes with the Studio X50 and a
RealPresence Debut expansion microphone.
Procedure
2. Select the Enable Auto Mic Switching check box (your changes save automatically).
Configure HDMI Audio Input

You can specify the audio input level for your system’s HDMI connections (for example, audio from an
HDMI-connected laptop).
Procedure
1. In the system web interface, go to Audio/Video > Audio > Audio Input > HDMI.
2. For Audio Input Level, set the left and right channel levels by choosing a value from 0 to 10.
The audio meters display the input’s left and right channel levels.
Configure 3.5 mm Audio Input

Specify how the system routes and controls audio from the 3.5 mm stereo input.
The Studio X30 doesn't support 3.5 mm audio input.
Procedure
1. In the system web interface, go to Audio/Video > Audio > Audio Input > 3.5 mm.
2. For Audio Input Level, set the left and right channel levels by choosing a value from 0 to 10.
The audio meters display the input’s left and right channel levels.
3. Choose one of the following Playback Options:
Playback Options
Option Description Result
Playback to All Locations Select this option if you’re ▪ Near and far sites hear the
sending audio from a device. 3.5 mm stereo input.
▪ You can’t mute audio or
control echo cancellation.
Playback to Far Sites Select this option if you’re using ▪ Only far sites hear the 3.5
an external digital signal mm stereo input (there is no
processor (DSP), such as associated video content).
Polycom SoundStructure, which
▪ You can’t mute audio or
provides mute controls and echo
control echo cancellation
cancellation.
through the system.
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Option Description Result
Playback to Far Sites, Mute Select this option if you want to ▪ Only far sites hear the 3.5
Controlled perform activities like sharing mm stereo input (there is no
music from a mobile phone to associated video content).
call participants.
▪ You can mute audio but can’t
control echo cancellation.
Playback to Far Sites, Mute Select this option if you’re using ▪ Only far sites hear the 3.5
Controlled, Echo Cancelled a line-level microphone. mm stereo input (there is no
associated video content).
Note: The microphone must ▪ You can mute audio and
provide the line-level control echo cancellation.
signal to work.
▪ Mic-level inputs aren’t
supported.
Using Poly Trio Microphones

The video system automatically configures Poly Trio microphones when you pair the phone.
Note: Poly Trio microphones are disabled by default if your system is using Microsoft Teams.
You can only use the following microphones in addition to the Poly Trio microphones:
▪ Poly Trio Expansion Microphones
▪ Studio X50 and Studio X30 built-in microphones (speaker locating only)
Also note the following when using Poly Trio microphones with your video system:
▪ You can’t use Poly IP audio devices, including table and ceiling microphones and the microphone
adapter.
▪ Polycom Acoustic Fence technology isn’t available.
▪ Polycom StereoSurround isn’t available.
▪ The audio input level (mono channel meter) displays in the local interface and system web
interface.
▪ You can only pair a single Poly Trio with your system.
▪ You can’t use a Poly Trio if your system is connected to Wi-Fi as the primary network.
Related Links
Pairing a Poly Trio on page 23
Enable Poly Trio Microphones When Using Microsoft Teams Rooms

Poly Trio microphones are disabled by default when the system is using Microsoft Teams Rooms.
Enabling the phone’s mics requires a system restart.
Procedure
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2. Select the Enable Poly Trio Audio (Speakers and Microphones) check box, then Continue to
confirm the restart.
Configure NoiseBlockAI When Paired with Poly Trio

To use Poly NoiseBlockAI when paired with a Poly Trio, enable the setting on your video system. There’s
nothing to configure on the phone.
Procedure
2. Select the Enable Keyboard Noise Reduction and NoiseBlock check box.
Configuring the Microphone Adapter

The video system automatically configures Poly Microphone IP Adapter when you pair it.
The Studio X50 and Studio X30 systems don’t support the microphone adapter.
Note the following when using the microphone adapter:
▪ You can’t use Poly IP table and ceiling microphones.
▪ Polycom StereoSurround isn’t available.
▪ The audio input level (mono channel meter) displays in the local interface and system web
interface.
▪ Polycom Acoustic Fence technology isn't supported.
▪ The RealPresence Group Series microphone array configuration uses stereo audio by default, but
the microphone adapter supports only mono mode.
Related Links
Poly Microphone IP Adapter on page 28
Audio Output
You have different options to play audio on your system to fit your setup.
You can use the primary monitor’s built-in speakers, the Studio X Family systems’ built-in speakers, or
you can connect an external speaker system (such as Polycom StereoSurround kit) to the G7500 system
to provide more volume and comprehensive sound in large rooms.
See your system setup sheet for connection details. Make sure that you power off the system before
connecting anything to it.
Configure Audio Output Settings

You can configure the audio output settings for your system.
Procedure
1. In the system web interface, go to Audio/Video > Audio > Audio Output.
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Setting Description
Primary Audio Volume Sets the main audio output volume level going to
the speakers.
Bass Sets the volume level for low frequencies without

changing the primary audio volume.
Treble Sets the volume level for high frequencies without

changing the primary audio volume.
Speaker Options Specifies the speaker output.

▪ TV Speakers: Use only the speakers on your
connected monitors.
▪ System Speakers: Use only the built-in
speakers on a Studio X50 or Studio X30
system.
Using Poly Trio Speakers

When you pair a Poly Trio system with your video system, you can use the phone’s speakers as the audio
output for the room.
Also note the following when using Poly Trio speakers with your video system:
▪ You can’t use a Poly Trio if your system is connected to Wi-Fi as the primary network.
Enable Poly Trio Speakers When Using Microsoft Teams Rooms

Poly Trio speakers are disabled by default when the system is using Microsoft Teams Rooms. Enabling
the phone’s speakers requires a system restart.
Procedure
2. Select the Enable Poly Trio Audio (Speakers and Microphones) check box, then Continue to
confirm the restart.
Choose Speakers When Paired with Poly Trio

In or out of a call, you can toggle whether you want to use Poly Trio, connected monitor, or video system
speakers.
Procedure
2. Choose one of the following Speaker Options:
▪ Phone Speakers: Use only your Poly Trio system speakers.
▪ TV Speakers: Use only the speakers on your connected monitors.
▪ System Speakers: Use only the built-in speakers on a Studio X50 or Studio X30 system.
Related Links
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Configure 3.5 mm Audio Output

If you want to use the 3.5 mm stereo line output to hear audio in the room, make sure you mute the
monitor(s) connected to your system through HDMI.
The Studio X30 doesn’t support 3.5 mm audio output.
Procedure
1. In the system web interface, go to Audio/Video > Audio > Line Out.
2. To specify how volume is controlled for a device connected to the line out port, choose one of the
following Output Mode options:
▪ Variable: Enables users to change the volume.
▪ Fixed: Sets the volume to the audio level configured for the system.
USB Audio
Your system supports audio input and output sources through USB connections. When enabled, non-USB
audio connections aren’t supported.
Using USB and Bluetooth Headsets

You can use USB and Bluetooth headsets with your system (Bluetooth headsets require a USB adapter).
When connected, you can control your headset audio but not the system audio (such as mute or volume
control).
Only headsets with the following specifications are supported:
▪ 48 kHz sample rate
▪ Dual channels
▪ 16-bit pulse-code modulation (PCM)
Using the Shure IntelliMix P300

You can connect a Shure IntelliMix P300 audio conferencing processor to your G7500, Studio X70, or
Studio X50 system using a USB-A port (USB-C isn’t supported).
Note the following when using this audio processor:
▪ Once connected to the system, the processor handles all audio.
▪ You can’t use speakers and microphones that aren’t connected to the processor.
▪ The video system automatically disables its internal echo cancellation processing.
Support for QSC Core Series Audio Processors

You can connect QSC Core Series audio processors to your G7500, Studio X70, or Studio X50 system
using a USB-A port (USB-C isn’t supported). This is a preview feature that may be removed or changed in
a future release.
Note the following when using this audio processor:
81
▪ Once connected to the system, you must configure the system to use USB audio and the processor
handles all audio.
▪ You can’t use speakers and microphones that aren’t connected to the processor.
▪ The video system automatically disables its internal echo cancellation processing in favor of the
processor’s echo cancellation.
▪ The video system transmits the mute call state information to the audio processor. The video
system doesn’t transmit any other call state information.
Using the EagleEye Cube USB Camera Microphone

With a G7500 system, you can use the Poly EagleEye Cube USB camera as a microphone if you don’t
connect other microphones to the system.
Enable USB Audio

USB audio connections (for example, a USB headset) don’t work by default.
Procedure
2. Select the Enable USB Audio check box.
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Configuring Video and Camera Settings
Topics:
▪ HDMI I/O
▪ Supported HDCI Input Resolutions
▪ Configure Monitor Settings
▪ Configure a Touch Monitor
• Monitors with CEC
▪ Configure General Camera Settings
▪ Reset Camera Settings to Defaults
▪ Calibrate EagleEye Producer Group Framing
▪ Supported USB Cameras
▪ Selecting the Primary Camera
▪ Configuring Video Input Settings
You can configure video settings for your system, including monitors and cameras.
Use the information about supported HDMI I/O resolutions and codec capabilities to optimize your video
experience based on your deployment requirements.
HDMI I/O
Your system has HDMI input and output ports.
Your system has the following HDMI connections:
▪ Output for connecting the primary system monitor (Monitor 1)
▪ Output for connecting the secondary system monitor (Monitor 2)
The Studio X30 system doesn’t have a second HDMI output.
▪ Input for content sharing, including audio streaming
Note the following:

▪ The system supports only HDMI-to-HDMI connections and doesn’t support display conversions,
such as VGA-to-HDMI or HDMI-to-DVI cable converters.
▪ The HDMI specifications don’t provide maximum cable length definitions. The requirements defined
in the specification implicitly give rise to length limitations that are based on the cable’s construction.
▪ As with other Polycom hardware, the HDMI ports on your system meet HDMI specification
requirements. HDMI signal quality is dependent on every cable and connector in the HDMI path.
Passive HDMI extenders, female-female couplers, and wall plates are potential points of failure and
signal loss.
▪ A high-quality passive cable of minimum length provides the most repeatable solution. As the power
level of HDMI output devices can vary greatly, keep the distance from the HDMI source to the
system input as short as possible.
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Poly claims no responsibility or liability for the quality, performance, or reliability of third-party HDMI
cables, HDMI splitters, or HDMI USB adapters.
Poly recommends working with your A/V integrator or partner who understands the unique requirements
in your environment.
Supported HDMI Output Resolutions for Single-Monitor Setups

Your system supports the following HDMI output resolutions and frame rates when using one monitor.
Supported HDMI Output Resolutions and Frame Rates for Single-Monitor Setups
Output Resolution Frame Rates (fps)
UHD (4K) 3840 × 2160p 25, 30, 50, 60
FHD 1920 × 1080p 50, 60
Supported HDMI Output Resolutions for Dual-Monitor Setups

The G7500, Studio X70, and Studio X50 systems support the following HDMI output resolutions and
frame rates when using two monitors.
Note: 4K resolution (3840 × 2160p) isn’t supported when you configure your system for dual monitors. If
you want to use 4K, set Monitor 2 to Off in the system web interface.
Supported HDMI Output Resolutions and Frame Rates for Dual-Monitor Setups
Output Resolution Frame Rates (fps)
FHD 1920 × 1080p 50, 60
Supported HDMI Input Resolutions

The content sharing HDMI interface supports audio streaming. Sharing content from personal computing
devices refers to sharing content using a computer with an HDMI connection. The system supports a
variety of resolutions.
Supported HDMI Input Resolutions and Frame Rates
Input Resolution Frame Rate(s)
UHD 3840 x 2160p 24, 25, 30
QHD 2560 x 1440p 50, 60
FHD 1920 x 1080p 50, 60
WSXGA+ 1680 x 1050 60
UXGA 1600 x 1200 60
SXGA 1280 x 1024 60
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Input Resolution Frame Rate(s)
HD 1280 x 720p 50, 60
XGA 1024 x 768 60
SVGA 800 x 600 60
Supported HDCI Input Resolutions

The HDCI input resolution is fixed based on the supported Poly camera.
HDCI input applies only to the G7500 system.
Configure Monitor Settings

You can optimize your system video output for single- and dual-monitor setups.
The Studio X30 system doesn’t support dual monitors.
Interlaced modes aren’t supported.
Procedure
1. In the system web interface, go to Audio/Video > Monitors.
Setting Description
Configure Monitor Specifies monitor settings.

▪ Automatic: (Default) Detects the highest-
supported resolution of the connected monitors.
When you select this option, the Resolution
setting is disabled.
▪ Manual: You can choose the monitor
Resolution.
▪ Off: Disable this monitor (not available for
Monitor 1).
Note: To use 4K resolution, make sure you set

Monitor 2 to Off.
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Setting Description
Resolution Specifies the monitor resolution. This setting is

unavailable when you select Automatic for the
Configure Monitor setting.
Note: The system uses the resolution you select

even if the monitor doesn’t support it.
There is no dynamic resolution adjustment
in this situation.
Related Links
Configure Dual Monitor Display Settings on page 97
Configure a Touch Monitor

In a dual-monitor setup, you must configure the touch monitors to work in the system local interface.
Note: Touch monitors in single-monitor setups don’t require configuration. For example, there’s no
additional touch monitor configuration required if you have a Studio X30 system.
Procedure
1. From the right border of your screen, swipe left.
2. Go to Settings > Diagnostics > Touch Configuration.
3. On each screen, select the Hand icon.
4. Select Finish Configuration.
Monitors with CEC

You can use some Consumer Electronics Control (CEC) features with HDMI-connected monitors that
support the CEC protocol.
Your system supports the following CEC commands:

• System Standby: When the system goes to sleep, connected monitors switch to standby mode to
save power.
Remember the following when enabling CEC on your system:
• If you connect a monitor with an HDMI splitter, the splitter must support CEC. Due to HDMI splitter
limitations, monitors behind a 1xM (one-input multiple-output) splitter might not switch to the correct
input when waking up.
• The system doesn’t respond to CEC commands from a monitor remote control.
• If a monitor is connected to two endpoints, the monitor displays the active endpoint when the other
is sleeping.
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Disable CEC
Disable CEC in the system web interface.
Procedure
2. Clear the Enable Consumer Electronics Control check box.
Enable CEC
Enable CEC in the system web interface.
Make sure your monitor’s CEC settings are configured correctly (see your monitor’s documentation).
Procedure
2. Select the Enable Consumer Electronics Control check box.
Configure General Camera Settings

You can configure settings for cameras connected to your system. The system automatically discovers
your camera model and displays the relevant settings in the system web interface.
See the latest Release Notes for specific information about the cameras you can use with your system.
Note: If you connect an unsupported camera, the system still attempts to show video. Poly can’t
guarantee that the results are optimal or that the available settings are the same as a supported
camera.
Procedure
1. In the system web interface, go to Audio/Video > Video Inputs > General Camera Settings.
Setting Description
Allow Other Participants in a Call to Control Your Specifies whether the far site can pan, tilt, or zoom
Camera the near-site camera. When you enable this setting,
a user at the far site can control the framing and
angle of the camera for the best view of the near
site. This is also called Far End Camera Control
(FECC).
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Setting Description
Power Frequency Specifies the power-line frequency for your system.

Your system typically defaults to the correct power-
line frequency based on the video standard used in
the country where it’s located. This setting helps
you adapt the system to areas where the frequency
doesn’t match the video standard. You might also
need to change this setting to avoid flicker from
fluorescent lights in the room.
Camera Sleep Mode

Note: Don’t configure sleep settings in Partner
Mode.
Current People Camera Select the camera or HDMI input to be used for
conferencing.
Enable User Camera Selection Allow the user to select primary camera from the
TC8 or the local interface.
3. Select Save.
Related Links
Update Poly HDCI Cameras on page 107
Reset Camera Settings to Defaults

After changing camera settings, you can quickly reset all camera settings to the default configuration.
Procedure
1. In the system web interface, go to Audio/Video > Video Inputs.
2. Select Reset to Defaults.
3. Select Continue.
Camera settings reset to the default configuration.
Calibrate EagleEye Producer Group Framing

Calibrate your EagleEye Producer camera to align with your EagleEye camera using the RealPresence
Group Series remote (the RealPresence Group Series remote is different from the remote that came with
your system). Calibrating the cameras ensures the best view of the room for group framing.
Verify that the EagleEye camera is properly attached to the EagleEye Producer as described in the
Polycom EagleEye Producer Setup Sheet.
The EagleEye Producer camera must align with the EagleEye IV camera. If the alignment changes, group
framing isn’t accurate.
Procedure
1. In the local interface, go to Menu > Camera > Select Camera.
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2. Select EagleEye Producer as the primary camera.

3. On the RealPresence Group Series remote, press the Home button for five seconds.
The EagleEye Producer LED changes to a fast blue blink.
4. Using the video preview on your monitor, press the Up and Down arrow buttons on the
RealPresence Group Series remote control to align the EagleEye Producer camera with the
EagleEye camera.
Tip: Use the video preview on your monitor to show the best room view when group framing.

▪ On the RealPresence Group Series remote, press the Home button to exit calibration mode.
▪ Don’t press any buttons for 5 seconds to automatically exit calibration mode.
Supported USB Cameras

You can connect a supported USB camera to your G7500, Studio X70, or Studio X50 system when using
Poly Video Mode or Partner Mode to use as a primary or secondary camera.
Refer to the documentation for your conferencing application for details on USB camera support,
multicamera support/certification, and camera switching support.
Poly supports the following USB cameras:
▪ Poly EagleEye Cube USB camera
▪ Polycom EagleEye IV USB camera
▪ Poly Studio USB video bar
▪ Poly Studio E70 camera
▪ Polycom EagleEye Mini USB camera
▪ Vaddio ConferenceSHOT AV
▪ Huddly IQ Conference Camera
▪ Logitech Rally Ultra HD PTZ Camera
Poly supports the INOGENI 4K2USB3 4K HDMI to USB 3.0 Capture Device.
Note: The INOGENI 4K2USB3 defaults to a 4K output resolution. Poly recommends updating the
device to firmware release 8.39 or higher, and using the INOGENI Control App v2.81 or higher.
Configure the maximum resolution to match the HDMI input source you intend to connect to the
INOGENI 4K2USB3. For example, if the HDMI input source to be connected to the INOGENI
4K2USB3 is outputting 1920x1080, the INOGENI 4K2USB3 must be configured with a maximum
resolution of 1920x1080. A mismatch between the HDMI input resolution of the source connected
to the INOGENI 4K2USB3 and the device's maximum resolution results in no video.
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Selecting the Primary Camera

In Poly Video Mode and Zoom Rooms, if you have more than one camera attached to the system, you
can select the primary camera in or out of a call.
Camera Priority
When you connect or disconnect a camera, camera priority determines the primary or active camera.
▪ When you attach a camera to a system that’s powered on, it automatically becomes the current
people camera.
▪ If you attach a camera during a call, it automatically becomes the current people camera.
▪ If you disconnect the current people camera, the system falls back to the next priority camera.
The system observes the following camera type priority:
1. Embedded camera
2. HDCI camera
3. USB camera
4. HDMI source set to display as people
Maximum Number of Supported Camera Connections

Your systems support a limited number of cameras for use in and out of calls.
This is only available when the system is in Poly Video Mode or Zoom Rooms.
Each system supports the following number of cameras:
Maximum Number of Connected Cameras
System Cameras
G7500 Supports a maximum of two connected cameras at a time.

▪ One USB-A camera
▪ One HDCI camera
Studio X70 Supports a maximum of two connected cameras at a time.

▪ Two USB-A cameras
▪ Built-in camera
Studio X50 Supports a maximum of two connected camera at a time.

▪ One USB-A camera
▪ Built-in camera
Studio X30 Doesn't support multicamera connections.
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Configuring Video Input Settings

Customize your video input settings, such as enabling connected cameras, adjusting camera orientation,
or specifying whether people or content display on connected monitors.
Your system supports two video inputs. For example, a People source has pan, tilt, zoom, and near/far
camera control settings, while a Content source doesn’t.
Configure General Video Input Settings

Customize your video input settings to provide the best meeting experience with your cameras.
Note: The system only displays settings that apply to your camera. For example, you don’t see tracking
options if your camera doesn’t support tracking.
Procedure
2. Go to the input of a connected camera.
Setting Description
Input Format Specifies the source type of the device. This setting
is read-only unless the system doesn’t detect the
device.
Name Enter a name for the camera or device.
Model Displays the type of device connected to the

system.
Optimized for Specifies optimization preferences for the video

input.
▪ Sharpness: Gives preference to resolution over
frames per second. With this setting, moderate-
to-heavy motion at low call rates can cause
some frames to drop.
▪ Motion: Gives preference to frames per second
over resolution.
Orientation Specifies whether to invert the camera display for a

Studio X30 system that’s mounted below a monitor.
Backlight Compensation Specifies if the camera automatically adjusts for a

bright background. Use backlight compensation
when the subject appears darker than the
background.
Skin Enhancement Enables or disables natural skin color

enhancements for participants.
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Setting Description
Wide Dynamic Range Enables or disables re-exposure according to the

framed area instead of full view.
Framing Size Specifies the framing view.

▪ Wide: Establishes a wide view of meeting
participants.
▪ Medium: (Default group framing view)
Establishes a medium view of meeting
participants.
▪ Tight: Establishes a close-up view of meeting
participants.
Tracking Speed Determines how quickly the camera finds and

switches to the new speaker. The room
environment can influence the tracking speed.
Sharpness Adjusts the video’s overall clarity.
Brightness Adjusts the video brightness.
Color Saturation Adjusts the color saturation.
Maximum Digital Zoom Factor Specifies the maximum digital zoom factor for the
camera.
4. Select Save.
Related Links
Configure Camera Tracking Settings for Studio X Family Systems on page 93
Configure Camera Tracking Settings for G7500 on page 94
Adjust the White Balance

The white balance setting specifies how the camera compensates for light source variations in the room.
Procedure
2. Choose one of the following options for the White Balance setting (available options depend on
the camera you’re using):
▪ Auto: Recommended for most situations. It calculates the best white balance setting based
on lighting conditions in the room.
▪ Manual: Use this setting for rooms where the Auto and fixed values don’t provide
acceptable color reproduction.
When you set to Manual, fill the camera’s field of view with a flat white object, such as a
piece of paper. For best results, the object should be uniformly illuminated with light that is
representative of the room lighting used in the conference, rather than light from a display,
another area, or a shadow. After the object is in place, select Calibrate.
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▪ Color Temperature Value: The color temperature values, measured in degrees Kelvin,
correspond to the color of ambient light in a room. Use lower values for warmer lighting and
higher values for cooler lighting.
▪ Color Temperature Term: Some cameras provide text descriptions of available color
temperatures (for example, Fluorescent or Shade).
▪ Off
3. Select Save.
Adjust Studio X50 or Studio X30 Camera Lighting Based on

Workspace
Your Studio X50 or Studio X30 system has predefined camera options to help with lighting based on the
room environment.
For example, the Personal Mode option is meant for home offices because it automatically brightens the
center of the camera image. This is based on where you likely would be in the frame while working from
home.
Procedure
2. For your camera input, choose one of the following for the Workspace Lighting setting:
▪ Personal Mode: Select this option to automatically adjust brightness for a home office,
cubicle, or similarly sized workspace. The system uses a center frame spot weighted point to
configure the automatic exposure.
▪ Conference Mode: Select this option to automatically adjust brightness for conference room
environments. The system uses a larger center weighted spot to configure the automatic
exposure.
▪Off: (Default) Select this option when you have a room with strong backlight or bright
regions. The system uses the full frame to configure the automatic exposure.
3. Select Save.
If you use one of the predefined modes, you can still adjust individual camera settings (such as
sharpness and brightness).
Configure Camera Tracking Settings for Studio X Family Systems

With Studio X Family systems, Poly camera tracking technology can automatically frame groups of people
and follow conversations in meeting rooms.
Tracking options and behavior depend on your connected camera. For example, if you use a standalone
EagleEye IV camera with your system, you won’t see tracking options.
Note: If you select a framing option, it automatically enables tracking on the Studio X systems.
Procedure
2. Go to the camera’s settings and specify a Tracking Mode.
▪ Frame Group: The camera automatically locates and frames all the people in the room.
▪ Frame Speaker: The camera includes everyone in the current conversation. For example:
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◦ The camera focuses on people actively talking.

◦ When someone is talking for a prolonged period of time, the camera assumes that this
person is presenting and only focuses on them.
◦ If there’s a period in which no one has said anything or the far side is doing most of the
talking, the camera frames everyone in the room.
Note: When you mute your microphone, the camera tracking mode automatically switches
to Frame Group.
▪ Presenter Mode: The camera tracks an active speaker who’s talking and moving.
Note: Presenter mode is currently not supported on Studio X70, and it is a preview feature
on the Studio X50 and Studio X30 that may be removed or changed in a future
release.
▪ Off: Disables automatic tracking. You must control the camera manually.
3. Select Save.
Related Links
Presenter Mode on page 95
Configure General Video Input Settings on page 91
Configure Camera Tracking Settings for G7500

With a G7500 system, Poly camera tracking technology can automatically frame groups of people or the
active speaker in medium and large rooms.
Tracking options and behavior depend on your connected camera. For example, if you use a standalone
EagleEye IV camera with your system, you won’t see tracking options.
Procedure
2. Go to the camera’s settings and specify a Tracking Mode.
▪ Frame Group: The camera automatically locates and frames all the people in the room.
▪ Frame Group with Transition: The camera automatically locates and frames people in the
room while moving the camera. For example, if someone enters the room, you might see the
camera pan until that person is in view. This option is available only using an EagleEye
Producer camera.
▪ Frame Speaker: The camera automatically locates and frames the active speaker. When
someone else starts speaking, the camera switches to that person.
Note: When you mute your microphone, the camera tracking mode automatically switches
to Frame Group.
▪ Off: Disables automatic tracking. You must control the camera manually.
3. Optional: Turn on the Picture in Picture setting.
This setting is available only with the EagleEye Director II camera. When enabled, a picture-in-
picture window displays showing a wide angle of the room in addition to the main window showing
the primary speaker(s).
4. Select Save.
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Related Links
Presenter Mode on page 95
Configure General Video Input Settings on page 91
Presenter Mode
Presenter mode frames the main speaker in your meeting room and follows the speaker when the
speaker moves.
You can enable presenter mode for meetings where one person is the primary presenter or for distance
learning so the camera always shows the instructor. When using presenter mode, you need to talk for 3 to
5 seconds before the camera starts tracking your movement.
Presenter mode ends automatically in the following situations:
▪ The presenter stops talking for a while.
▪ The presenter walks off camera.
To ensure the best performance of presenter mode, do the following:
▪ Place the device within 3 m (10 ft) of the speaker.
▪ Position the device so the camera is level with the speaker’s upper chest instead of eye level. This
enables the camera to capture most of the speaker’s body along with the presentation background.
If you position the camera at the speaker’s eye level, the device may be positioned too high to
capture all the content on the screen. If you position the camera lower than the speaker’s upper
chest, the speaker’s head may not appear in the camera view.
▪ If other people are in camera view, ensure they’re not speaking and minimize background noises.
▪ Provide sufficient lighting on the presenter while avoiding excessive backlighting or glare from
ceiling lights or windows.
▪ The system can track the presenter when they’re facing away from the camera, but tracking works
best when the presenter faces the camera.
▪ The system can track presenters wearing face coverings or glasses.
▪ If the camera tracking isn’t functioning as expected, try turning presenter mode tracking off and
back on again.
Related Links
Configure Camera Tracking Settings for Studio X Family Systems on page 93
Configure Camera Tracking Settings for G7500 on page 94
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Sharing Content
Topics:
▪ Default Option for Sharing Content
Your system provides a single way to share content through a wired connection. The conferencing
provider may provide other ways of sharing content. Refer to partner documentation for information on
their content sharing capabilities.
Default Option for Sharing Content

Once your system is running and configured for your environment, users can share content from their
personal devices with no additional setup using the following methods.
▪ Wired input: A laptop or desktop connected to the system through HDMI.
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Customizing the Local Interface
Topics:
▪ Configure Dual Monitor Display Settings
You can configure some of the system local interface settings according to your preferences.
Configure Dual Monitor Display Settings

You can choose your self view and content display preferences when you connect two monitors to your
system.
Even if your system has only one monitor, you can still configure second monitor settings. These settings
take effect once you connect a second monitor.
The Studio X30 system supports only one monitor.
Procedure
Setting Description
Self View Size Specifies how the self view window displays when
others join a call.
▪ Corner: Displays the self view in the corner of
Monitor 2.
▪ Full Screen: Displays the self view on the
entire screen of Monitor 2.
Content Display Specifies whether to display content on one or two

monitors.
▪ Single: Display content on Monitor 2 and
people on Monitor 1.
▪ Dual: Display people and content on Monitor 1
and content only on Monitor 2.
Related Links
Configure Monitor Settings on page 85
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Configuring System Applications
Topics:
▪ Extron Environment Controls
You can configure external applications to work with your system and provide users with more control
when using system features.
Extron Environment Controls

You can configure Extron Control for Poly TC8 device and enable users to control smart devices
configured to work with Extron devices, such as lighting, window shades, and displays.
You must have an Extron IPCP Pro control processor and a license for the Extron Control App to use this
feature. See the http://www.extron.com/poly website for more information on purchasing and configuring
Extron products and using Extron Control for Poly TC8.
Enable Environment Controls

In the system web interface, enable the TC8 device to show the Environment menu option and enable
users to control smart devices using the Extron Room Control application.
Configure room elements, such as lights, electronic shades, monitors, and displays, in the Extron control
processor.
Procedure
2. Under Environment, select the check box for Enable Environment Controls.
3. Select Save.
Set Up to the Extron Control App on the TC8 Device

After you enable the Environment Controls menu option in the system web interface, set up the Extron
room controller on the TC8 device.
Procedure
1. On the TC8 device, select Environment .
When you access Environment for the first time, the Room Manager menu displays.
2. Select Add Room .
3. Enter the IP address or host name of the Extron control processor, then select Next.
4. Enter the username and password of the control processor, then select Next.
5. Enter a unique room name.
6. If you have more than one user interface configured on the control processor, select a user
interface to display on the TC8 device.
7. Select Submit.
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Configuring System Applications
After you set up the Extron Controller app on the TC8 device, users can access the application to control
electronic shades, monitors, projectors, and any smart lighting configured with the Extron control
processor.
Note: When you enable to always show the status bar in the Extron Room Control settings, the TC8
device screen flickers frequently. Hide the status bar to prevent the screen from flickering.
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Controlling the System Remotely
Topics:
▪ Remotely Capture a Video Clip
You can control the system remotely using the system web interface to verify camera functionality, system
occupancy, or troubleshoot issues.
Remotely Capture a Video Clip

On Studio X50 and Studio X30 systems, use the system web interface to capture a 30-second clip of the
room video and people tracking information from the built-in camera. The system sends the video clip and
people tracking information to your Poly Lens portal.
You must enable a camera tracking mode to capture video.
Procedure
1. In the system web interface, go to Diagnostics > Video Capture.
2. Select Start Video Capture.
The system displays a confirmation message when the video capture completes.
3. In your Poly Lens portal, go to the Diagnostics page to view the video recording.
The video recording displays as a tvpr_ file, and is available for download.
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System Maintenance
Topics:
▪ Unlock System Settings

▪ Updating Software
▪ Downgrading Software
▪ Restart the System
▪ Reset System Settings
▪ Factory Restore the System
▪ Factory Restore a Table Microphone
▪ Factory Restore a Ceiling Microphone
▪ Factory Restore a Microphone Adapter
▪ Factory Restore the Studio E70 Camera
You can perform several functions to keep your system running properly.
Unlock System Settings

Some settings in the local interface are locked by default. You can unlock these setting with your system’s
local administrator credentials.
Procedure
1. From the far right border of the screen, swipe left and select Settings.
2. Select a setting with a Lock.
3. Enter your local administrator credentials to unlock the setting.
Note: Settings lock again if you exit the Settings screen, restart the system, or power off the
system.
Updating Software
You can update your system software a few different ways.
Use one of the following methods to update system software:
▪ Poly download server
▪ Custom server URL
▪ Microsoft Teams Device Management (Microsoft Teams Rooms only)
▪ Zoom Rooms Administrator Portal (Zoom Rooms only)
▪ Software package you obtain from the Poly Online Support Center and upload with a USB flash
drive
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System Maintenance
▪ Provisioning service (for example, Poly Lens or RealPresence Resource Manager)

Related Links
Updating Paired Devices

When you update your system, you also update some of its paired devices (if those devices have a new
version available). Depending on your setup, these devices might include:
▪ Poly Microphone IP Adapter
▪ Poly TC8 device
▪ Poly EagleEye Cube USB camera
▪ Poly Studio E70 camera
Updating a Paired Poly Trio

You can update a Poly Trio system that’s paired with your video system in various ways.
See the Poly Trio administrator documentation for information on updating the phone using the following
methods.
Automatic Updates
Provision your phone with Poly UC Software. This method works when the phone is paired with the video
system.
Manual Updates
Upgrade the phone with a USB flash drive. You must first set the phone to Hub mode before you can
update.
Note: Unlike some other peripherals, you can’t update a paired Poly Trio from the Device Management
page in the system web interface.
Related Links
Using Poly Trio Microphones on page 78
Choose Speakers When Paired with Poly Trio on page 80
Updating Software in the System Web Interface

You can manually update software or set up automatic updates in the system web interface.
Choose How to Get Software Updates

You may have several options to update your system software, depending on your environment.
Note: If you provision your system, the software update methods in the system web interface are
unavailable. You must configure the software update method using your chosen provisioning
method.
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System Maintenance
Procedure
2. Select one of the following options in the Download Update From field:
Software Update Method Description
Poly Online Support Center A software server hosted by Poly.
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System Maintenance
Custom Server URL A server on your network that supports HTTP or HTTPS
downloads.
The URL is the path to the latest software build folder (for
example, https://<system_build_folder>). It
includes update packages for some of your connected
devices (for example, a TC8 device) and the video system.
To successfully update everything, you must have this
exact folder structure:
▪ studio70
◦ Config
◦ studioe70-<version>.dfu
◦ release.json
◦ version
▪ eecube
◦ Config
◦ image.zip
◦ version
▪ videocodec
◦ Config
◦ poly-video-<version>.zip
◦ release.json
◦ version
▪ ipmic
◦ Config
◦ image.zip
◦ version
▪ micadapter
◦ Config
◦ image.zip
◦ version
▪ touchctrl
◦ Config
◦ poly-tc8-<version>.zip
◦ version
◦ release.json
▪ softwareupdate.cfg
Note: If you are using private PKI certificates in your

environment and want HTTPS software
downloads to work, you must install the trusted
root certificate from your internal certificate
authority (CA) on the system since certificate
validation is always performed.
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System Maintenance
Microsoft Teams Device Management For systems using the Microsoft Teams Rooms application.
Selecting this disables other update controls on the page.
Provisioning Server Receive updates from a provisioning service, such as

RealPresence Resource Manager.
3. If you download software from a Custom Server URL, enter the path to the software build folder
on your network in the Update Server Address field.
Once you select from where to download software updates, you can manually or automatically update the
system.
Related Links
Manually Update Software

Manually update the software for your system and some of its paired devices.
Procedure
2. Select Check for Updates.
3. If the system finds updates, select Update All.
Automatically Update Software

Automatically update the software for your system and some of its paired devices.
Procedure
2. Select Enable Automatic Updates.
Unless you specify a maintenance window, your system tries to update 1 minute after you enable
this setting. If an update isn’t available at the time, the system tries again every 4 hours.
3. Optional: Select Only Check for Updates During Maintenance Hours to specify a range of time
to automatically update the software.
4. Optional: Choose times for Maintenance Hours Begin and Maintenance Hours End.
The system calculates a random time within the defined maintenance window to check for
updates.
Note: If these settings are provisioned, the provisioning profile defines the polling interval. The
default interval is 1 hour.
Update Software Using a USB Flash Drive

Update the software for your system and some of its paired devices using a USB flash drive.
Note: Poly recommends formatting your USB flash drive with the FAT32 file system.
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System Maintenance
Procedure
1. Get the software package you want to install from the Poly Online Support Center.
2. Save the package to the root directory of a USB flash drive and unzip the file.
To successfully update everything, you must have this exact folder structure:
▪ studio70
◦ Config
◦ studioe70-<version>.dfu
◦ release.json
◦ version
▪ eecube
◦ Config
◦ image.zip
◦ version
▪ videocodec
◦ Config
◦ poly-video-<version>.zip
◦ release.json
◦ version
▪ ipmic
◦ Config
◦ image.zip
◦ version
▪ micadapter
◦ Config
◦ image.zip
◦ version
▪ touchctrl
◦ Config
◦ poly-tc8-<version>.zip
◦ version
◦ release.json
▪ softwareupdate.cfg
3. Connect the USB flash drive to a USB port on the back of the system.
If the system detects the USB flash drive, a prompt displays on the monitor to confirm that you
want to update the software. If there’s no input to the system, it automatically starts the update
after a short delay.
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System Maintenance
Update Poly HDCI Cameras

You can automatically update an HDCI-connected Poly camera, but not in the same way you update the
system and other connected devices (such as IP microphones).
HDCI cameras only apply to the G7500 system.
Procedure
2. Select Enable Camera Update.
If the system detects a newer software version than what the camera is currently running, the camera
updates automatically when the system isn’t in a call. However, if during a call you connect a camera that
isn’t running the latest software, the call ends and the camera software update starts.
Related Links
Configure General Camera Settings on page 87
Downgrading Software
Manually downgrade software using a USB flash drive or the system web interface if your system doesn’t
use a provisioning server.
Make sure that system supports the selected provider in the version you’re downgrading to.
Warning: When downgrading software to versions earlier than 3.3.2, use the system's dashboard to
check that the hardware version meets the requirement for the software version. If you attempt
to downgrade to an unsupported software version the downgrade fails.
Supported Hardware Versions
System Poly VideoOS 3.3.1 and Earlier Poly VideoOS 3.3.2 and Later
Poly Studio X50 1 All
Poly Studio X50 No Radio 20 All
Poly Studio X70 Not supported Can only be downgraded to Poly

VideoOS 3.7.0 or later
Poly G7500 1 to 7 All
Poly G7500 No Radio 20 All
Note: Poly Studio X30 has no restrictions on downgrading.
Related Links
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System Maintenance
Manually Downgrade Software in the System Web Interface

You can downgrade your system software and the software of some of its paired devices from a custom
download server.
Before you downgrade, Poly recommends doing the following:
▪ Check the software version you’re running. You can find the software version on the system web
interface Dashboard.
▪ Make sure automatic updates are disabled on General Settings > Device Management.
Procedure
1. Go to General Settings > Device Management.
2. Manually downgrade your software to an older version located on your download server.
Downgrade Software with a USB Flash Drive

You can downgrade your system software and some of its paired devices using a USB flash drive.
Before you downgrade, Poly recommends doing the following:
▪ Check the software version you’re running. You can find the software version on the system web
interface Dashboard.
▪ Make sure automatic updates are disabled on General Settings > Device Management.
Procedure
1. Download an older software version to a USB flash drive.
2. Connect the USB flash drive to your system.
Restart the System

If you encounter issues, you can try restarting your system.
Procedure
» Do one of the following:
▪ (G7500 only) On the front of the system, press and hold the Restart button for five
seconds.
▪ (All systems) In the system web interface, go to Diagnostics > System Reset and select
Restart.
Related Links
Powering the System On and Off on page 12
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System Maintenance
Reset System Settings

You can reset your system to its default configuration settings.
You may need to perform a system reset for a variety of reasons, for example, when moving a device to a
new location.
Resetting your system deletes all but the following data:
▪ Current software version
▪ User-installed PKI certificates
▪ Logs
You also can choose not to retain some of this data after the system resets.
Note: A system reset restores your system to its original mode of operation (for example, Poly Video
Mode or Poly Partner Mode).
Procedure
1. In the system web interface, go to Diagnostics > System Reset.
2. Select Reset All System Configurations.
3. Optional: Clear any of the following check boxes for data you want to delete as part of the reset:
▪ Keep installed certificates.
▪ Keep the system logs.
4. Select Reset.
Factory Restore the System

A factory restore completely erases the system’s flash memory and restores it to a stable software
version. See the Poly VideoOS Release Notes, Version History section, for the current factory restore
version.
The system doesn’t save the following data with a factory restore:
▪ Current software version
▪ Logs
▪ User-installed PKI certificates
▪ Local directory entries
▪ Call detail record (CDR)
Procedure
1. Disconnect the power supply to turn off the system.
▪ On the front of the G7500, insert a straightened paper clip through the factory restore
pinhole.
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System Maintenance
▪ On the side of the Studio X50, insert a straightened paper clip through the factory restore
pinhole.
▪ On the bottom of the Studio X30, insert a straightened paper clip through the factory restore
pinhole.
▪ On the bottom of the Studio X70, insert a straightened paper clip through the factory restore
pinhole.
3. While continuing to hold the restore button, reconnect the power supply to turn the system on.
4. When the system LED indicator light turns amber, stop pressing the restore button.
You can only view the restore progress on a display connected to the secondary monitor HDMI
output port.
Note: You can’t view the restore progress for a Studio X30 system because it doesn't support a
secondary monitor connection.
Related Links
LED Status Indicators on page 16
Factory Restore a Table Microphone

You can restore a microphone to its default settings. This process refreshes the device by deleting its
configurations except the current version of software.
Procedure
1. Ensure that the microphone is powered on.
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System Maintenance
2. On the back of the table microphone insert a straightened paper clip through the factory restore
pinhole.
3. Press and hold the restore button for 5 seconds, then release it when the microphone LED blinks
amber.
Note: Don’t power off the microphone during this process. It restarts when complete.
Related Links
IP Microphones on page 27
Factory Restore a Ceiling Microphone

You can restore a microphone to its default settings. This process refreshes the device by deleting its
configurations except the current version of software.
Factory restoring the ceiling microphone requires the following tools:
▪ A small, thin block N45 magnet (for example, 76.2 mm [3 in.] × 12.7 mm [1/2 in.] × 3.18 mm [1/8
in.])
▪ Yardstick or adjustable floor-to-ceiling pole (so you don’t have to use a ladder)
▪ Duct tape
Procedure
1. Tape the magnet to one end of the pole with one of the 3.18 mm (1/8 in.) edges facing up.
Caution: If you have a suspended ceiling, tape the magnet securely to avoid it coming loose and
sticking to a ceiling support grid.

3. Locate the factory reset sensor.
Looking at the bottom edge of the microphone connector along a longer side of the electronics
enclosure, the sensor is approximately 63.5 mm (2.5 in.) towards the end opposite to the
enclosure’s RJ-45 connector.
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System Maintenance
If you can’t see the RJ-45 connector, look for the small black button on the microphone cable.
Facing that button at the 12 o’clock position, the sensor is located toward the 9 o’clock position.
4. Line up the center of the magnet with the sensor and hold it no more than 19 mm (3/4 in.) away
from the enclosure for approximately 7 seconds.
The microphone LED blinks amber during a factory restore.
Factory Restore a Microphone Adapter

If your microphone adapter isn’t functioning correctly, you might need to factory restore it. A factory
restore completely erases the microphone adapter’s flash memory and restores it to the latest major
software version (x.0).
The factory restore button is on the side of the microphone adapter.
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System Maintenance
Procedure
1. Disconnect the power supply to turn off the microphone adapter.
2. Optional for USB flash drive method: Download the software package you want to install from
Polycom Support and save the package to the root directory of a USB flash drive. Insert the USB
flash drive into a USB port.
3. Insert a straightened paper clip through the factory restore button pinhole.
4. While continuing to hold the restore button, reconnect the power supply to turn the microphone
adapter on.
5. Hold the restore button for 10 more seconds, then release it.
The microphone adapter LED blinks green and blue during a factory restore.
Note: Don’t power off the microphone adapter during this process. It restarts when complete.
Related Links
Poly Microphone IP Adapter on page 28
Factory Restore the Studio E70 Camera

A factory restore completely resets the camera to default settings and restores it to the factory firmware
version.
Procedure
1. Disconnect the PoE or power cable from the camera.
2. On the back of the camera, insert a straightened paper clip through the factory restore button
pinhole. The restore button has a red ring around it.
3. While continuing to hold the restore button, reconnect the power supply to turn the system on.
4. When the system LED indicator light turns amber, stop pressing the restore button.
The factory restore is complete when the LED indicator glows solid white.
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Troubleshooting
Topics:
• Logs
▪ SNMP Reporting
▪ Checking System Status
▪ Check Provisioning Results
▪ Paired IP Devices
▪ Audio Tests
▪ LED Status Indicators for the System LAN Ports
▪ Fix Polycom Acoustic Fence Issues with G7500
▪ Test Connection with Another System
▪ Run a Trace Route
▪ Checking the Web Proxy Configuration
▪ Zero Touch Onboarding Connection Fails During Initial Setup or After Reset
▪ Verify Poly Lens Registration Status
▪ RealPresence Resource Manager Provisioning Fails After Downgrading Software
▪ Lighting Conditions Impact Picture Quality
▪ Poly Trio Audio Meter Not Displaying in System Web Interface
▪ A Portion of the EagleEye Cube USB Camera Name Is Cut Off
▪ Monitor Loses Signal After Monitor Swap
▪ Contacting Technical Support
Refer to the following topics to help you diagnose and fix problems while using your system.
Logs
Logs contain information about system activities and configurations to help you troubleshoot issues.
Note: If your system experiences a sudden loss of power, your system loses all logs since the last
system reboot or log download.
Consolidated System and Peripheral Device Logs

Event information about your system and some of its connected devices are available in a single log
package.
The system log package includes details about the following devices:
• Cameras (see your video system’s latest Release Notes for supported models)
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Troubleshooting
• Poly TC8 device

• Poly Trio system (see your video system’s latest Release Notes for supported models)
• Poly IP Table Microphone (G7500 only)
• Poly IP Ceiling Microphone (G7500 only)
• Poly Microphone IP Adapter (G7500 only)
Configure Log Preferences

You can manage some basic aspects of your system logs, including how logs are transferred to a USB
flash drive.
Your system has limited storage space for logs. If you want logs to be overwritten less frequently, attach a
USB flash drive to the system.
When the system log fills past your configured threshold, the system triggers the following actions:
• Transfers the log to a USB flash drive if you set Transfer Frequency to Auto At Threshold.
• Creates a log entry indicating that the system reached the threshold.
Procedure
1. In the system web interface, go to Diagnostics > Logs > Log Management.
Setting Description
Current Percent Filled Displays as a percentage how full the logs are.
When the logs are full, system deletes the oldest
entries.
Percent Filled Threshold Reaching the threshold you configure here creates
a log entry and automatically transfers logs if you
set Transfer Frequency to Auto At Threshold.
Folder Name Specifies the folder name for log transfers. Select
one of the following:
• System Name and Timestamp: Folder name
is the system name and the timestamp of the
log transfer. For example, if the system name is
Marketing, the folder name might be
marketing_<date_and_time>.
• Timestamp: Folder name is the timestamp of
the log transfer (for example,
<yyyyMMddhhmmssSSS>).
• Custom: Lets you specify a folder name for
manual log transfers.
Storage Type Specifies the type of storage device used for log file
transfers.
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Troubleshooting
Setting Description
Transfer Frequency Specifies when the system transfers logs:

• Manual: The transfer starts when you select the
Start button, which is visible only in the local
interface. If the log fills before you transfer, new
events overwrite the oldest events.
• Auto at Threshold: The transfer starts
automatically when the system reaches the
Percent Filled Threshold.
3. Select Save.
Configure Log Level

You can determine how much detail you want in your system logs.
Procedure
1. In the system web interface, go to Diagnostics > Logs > System Log Settings.
Setting Description
Log Level Sets the minimum log level of messages stored in

the system’s flash memory. Poly recommends that
you use the default value.
When you enable remote logging, the log level is
the same for both remote and local logging.
Set one of the following log levels. Poly
recommends that you enable automatic transfer of
logs to a USB flash drive when using one of these
setting.
• Debug: Logs all messages.
• Info
• Warning
• Critical: Logs the fewest number of messages
Enable H.323 Trace Logs additional H.323 connectivity information.

Poly recommends that you enable automatic
transfer of logs to a USB flash drive when using
this setting.
Enable SIP Trace Logs additional SIP connectivity information. Poly

recommends that you enable automatic transfer of
logs to a USB flash drive when using this setting.
3. Select Save.
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Troubleshooting
Retrieve Log Files

You can use the web interface to download log files to a location on your computer.
Note: The date and time of the system log entries for devices are shown in GMT.
Procedure
1. Access the web interface by opening a web browser and entering the IP address of the system
using the format https://IPaddress (for example, https://10.11.12.13), and go to Diagnostics >
Logs.
2. Select Download system logs. A dialog window opens for you to specify how you want to open
or save the .tgz file.
Transfer Logs to a USB Flash Drive

You can transfer logs to a USB flash drive to free up space on your system.
Procedure
1. Connect the USB flash drive to a USB port on the back of the system
2. In the local interface, from the right border of your screen, swipe left.
3. Go to Settings > Diagnostics > Log Management.
4. Enter the system’s local administrator credentials.
5. Select Start.
Note: Wait until the system displays a message that the log transfer has completed successfully
before you remove the USB flash drive.
The system saves a file in the USB flash drive named according to the settings in the system web
interface.
Configure Remote Logging

You can configure your system to send the event details it collects to a remote logging server (using
syslog or a similar mechanism).
Remember the following about remote logging with your system:
• The system sends logs to remote logging servers over a secure TLS connection. Your system may
use a version of TLS that you configured your system not to use. This happens because your
system sends logs using the TLS version configured on your remote logging server. This doesn't
affect the use of the configured TLS version for other parts of your system. For example, if you set
your system's minimum version of TLS to 1.2, but the server only uses 1.0, it still receives the logs.
• You can use more than one remote logging server.
• Logs can be consumed by an intrusion detection system (IDS) and a security information and event
management (SIEM) system.
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Troubleshooting
Procedure
1. In the system web interface, go to Diagnostics > Logs.
Setting Description
Enable Remote Logging Specifies whether remote logging is enabled.

Enabling this setting causes the system to send
each log message to the specified server.
The system immediately begins forwarding its log
messages after you click Save.
The system supports remote logging encryption
using TLS. If you use UDP or TCP transport, Poly
recommends remote logging only on secure, local
networks.
Remote Log Server Address Specifies the server address and port. If you don’t
specify the port, the system uses a default
destination port. The system determines the default
port by how you configure Remote Log Server
Transport Protocol:
• UDP: 514
• TCP: 601
• TLS: 6514
You can specify the address and port in the
following formats:
• IPv4 address: 192.0.2.0:<port>, where
<port> is the elective destination port number in
the 1-65535 range.
• FQDN:
logserverhost.company.com:<port
>, where <port> is the elective destination port
number in the 1-65535 range.
Remote Log Server Transport Protocol Specifies the transport protocol for sending logs to
a remote server:
• UDP
• TCP
• TLS (secure connection)
3. Select Save.
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Troubleshooting
Configure Logging to System Internal Storage

Enable logging to the system’s internal storage to help troubleshoot critical issues that are causing normal
logging operations to fail.
Caution: Poly recommends logging to the system’s internal storage only when tracking critical issues.
Enabling for extended periods of time causes wear on the system’s storage and may cause
the system to fail.
Procedure
1. In the system web interface, go to Diagnostics > Logs > System Log Settings.
2. Select the Save Logs to Internal Storage check box.
Note: The system saves logs to the internal storage for 2 weeks. After 2 weeks, the system
reverts to the previously configured logging method and deletes the logs in the internal
storage. Download the logs before the time expires.
3. Select Save.
Sample Log File

The following code shows examples from a system log file.
Login:
2020-05-07 19:06:36.526 DEBUG SecurityService: SecurityService:
securityserviceproto.cpp SecurityServiceCreateSessionRequest clienttype: 3
location: 192.168.137.1 clientName: Mozilla/5.0 (Windows NT 10.0; Win64;
x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.129 Safari/
537.36 request: clienttype: kWeb
createSession ClientType is 3 location: 192.168.137.1 name:Mozilla/5.0
(Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko)
Chrome/81.0.4044.129 Safari/537.36
2020-05-07 19:06:36.526 DEBUG SecurityService: SecurityService: In
createSession sessionId=PSLgZBGvGw7I
createSession The password is not empty, setting the user as anonymous
updateSessionCount: Increment session count for client type '3' to 1
SessionAddNtfy: len 268
SecurityServiceSendNotification(): finished sending the notification,
msg_sendnotification() returned 0
SecurityServiceLoginRequest(): username: admin
2020-05-07 19:06:36.533 DEBUG SecurityService: SecurityService: login
LocalAuthenticator::login, role 3 loginSuccess 1
SessionStateNtfy: len 69
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Troubleshooting
getPwdStatusAux password can not expire node

security.authentication.accounts.adminremote.passwordpolicy
2020-05-07 19:06:36.535 DEBUG SecurityService: SecurityService: login
login, pwStatus 2
setCurrentLoginInfo set login status: lastLoginTime 1588877728,
lastClientType 3, lastClient 192.168.137.1, failedLogins 0
setSuccessfulLoginInfoToConfig successful login, current time 1588878396
LoginNtfy: len 30
securityserviceproto.cpp SecurityIFLoginStatusPack
Logout:
2020-05-07 19:17:29.313 DEBUG SecurityService: AuthenticationManager:

AuthenticationManager::logout(): username: admin
LogoutNtfy: len 21
2020-05-07 19:17:29.313 DEBUG SecurityService: SessionManager:
deleteItem(): deleting the session PSllKtLtRoFp
updateSessionCount: Decrement session count for client type '3' to 0
SessionDeleteNtfy: len 52
securityserviceproto.cpp errorResponsePack
SNMP Reporting
The system supports SNMP versions 1, 2c, and 3.
SNMP can provide the following event information about your system:
▪ Alert conditions located on the system alert screen
▪ Details of jitter, latency, and packet loss
▪ System power on
▪ Successful or unsuccessful administrator login
▪ Call fail for a reason other than a busy line
▪ User help request
▪ Video or audio call connection or disconnection
Note: Poly doesn’t support SNMP write operations for configuring or provisioning systems.
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Troubleshooting
SNMPv3 does the following:

▪ Provides secure connections between the SNMP manager and agent
▪ Supports IPv4 networks
▪ Logs all configuration change events
▪ Supports a user-based security model
▪ Supports trap destination addresses
Related Links
Securing the System on page 52
Configure SNMP
You can monitor your system remotely with SNMP.
Procedure
1. In the system web interface, go to Servers > SNMP.
Setting Description
Enable SNMP Enables administrators to monitor the system

remotely using SNMP.
Enable Notifications Enables MIB notifications.
Version1 Enables your system to use the SNMPv1 protocol.

Due to security issues, Poly recommends that you
don’t enable this setting.
Version2c Enables your system to use the SNMPv2c protocol.

Due to security issues, Poly recommends that you
don’t enable this setting.
Version3 Enables your system to use the SNMPv3 protocol.

Enabled by default, you can’t configure other
SNMPv3 settings unless this is on.
Read-Only Community Specifies the SNMP community string for your

system. For security reasons, don’t use the default
community string (public).
Note: Poly doesn’t support SNMP write

operations for configuring or provisioning
systems. The community string is for read
operations and outgoing SNMP traps.
Contact Name Specifies the name of the person responsible for

remotely managing the system.
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Troubleshooting
Setting Description
Location Name Specifies the system location.
System Description Provides details about the system.
User Name Specifies the User Security Model (USM) account

name for SNMPv3 message transactions. The
maximum length is 64 characters.
Authentication Algorithm Specifies the type of SNMPv3 authentication

algorithm used.
▪ SHA
▪ MD5
Authentication Password Specifies the SNMPv3 authentication password.

The maximum length is 48 characters.
Privacy Algorithm Specifies the cryptographic privacy algorithm for

SNMPv3 packets.
▪ CFB-AES128
▪ CBC-DES
Privacy Password Specifies the SNMPv3 privacy (encryption)

password. The maximum length is 48 characters.
Engine ID Specifies the unique ID of the SNMPv3 engine. You

might need this information to match the
configuration of an SNMP console application. The
ID is automatically generated, but you can create
your own as long as it is between 10 and 32
hexadecimal digits. You can separate each group
of two hex digits by a colon (:) to form a full 8-bit
value. A single hex digit delimited on each side with
a colon is equivalent to the same hex digit with a
leading zero (for example, :F: is equivalent to :
0f:).
The ID can’t be all zeros or Fs.
Listening Port Specifies the port SNMP uses to listen for system
messages (the default is port 161).
Transport Protocol Specifies the transport protocol used.

▪ TCP
▪ UDP
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Troubleshooting
Setting Description
Destination Address1 Specifies the IP addresses of SNMP managers

where SNMP traps are sent.
Destination Address2
Each address has four settings:
Destination Address3
▪ Server address (accepts IPv4 addresses,
hostnames, and FQDNs)
▪ Message type (Trap or Inform)
▪ Protocol (SNMP v1, v2c, or v3)
▪ Port where SNMP traps are sent (default is 162)
3. Select Save.
Download MIBs
You can download MIB data for your system.
A MIB helps your SNMP management console resolve SNMP traps and provide human-readable
descriptions of those traps.
Procedure
1. In the system web interface, go to Servers > SNMP.
2. Select Download MIB.
Checking System Status

You can verify the status of your system in the local and system web interfaces. Status information also
include details about connected devices and system services.
The system displays statuses using three colors:
▪ Green indicates the device or service is working or registered
▪ Red indicates an alert
▪ Gray indicates the device or service is unavailable or unregistered
Some statuses are available only after you connect the corresponding device, such as a camera, to the
system.
Check Status in Local Interface

Verify your system status in the local interface.
Procedure
1. From the right border of your screen, swipe left.
2. Go to Settings > Status.
3. View a system status page.
You must enter the system’s local administrator credentials to access status pages displaying a
Lock.
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Troubleshooting
Setting Description
Active Alerts Displays the status of any device or service with an

error status. If there’s an alert, an Alert icon
displays next to the system time.
LAN Displays network connection status.
Servers ▪ Displays the gatekeeper and SIP registrar

server status.
▪ Displays the active global directory server or
LDAP server status.
▪ Displays the provisioning or calendaring service
status (if enabled).
Peripheral Devices Connection status of peripheral devices.
Check Status in the System Web Interface

Verify your system status in the system web interface.
Procedure
1. In the system web interface, go to Diagnostics > System Status.
2. Optional: Select Details next to each device or service for more information.
3. Optional: Select Adjust <Feature> Settings to access the corresponding settings page.
Check Provisioning Results

To verify your settings are provisioned the way you want, you can see if the configuration parameters
were applied successfully to your system.
Make sure your system is registered with a provisioning service, such as RealPresence Resource
Manager.
Procedure
2. Select Show Results and verify if parameters applied successfully the last time you provisioned
your system.
The Result column displays one of the following statuses:
▪ SUCCESS: The parameter was applied.
▪ IGNORED: The parameter didn’t apply because a configuration that controls this feature is
disabled, not applicable, or wasn’t provisioned.
▪ FAILURE: If you see this, the Error Message column can help you identify the issue.
For a list of available system parameters and their permitted values, see the Poly VideoOS Configuration
Parameters Reference Guide.
Related Links
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Troubleshooting
Register the System with the Poly Lens Provisioning Service on page 41
Paired IP Devices
Use the following information to troubleshoot issues with paired IP devices.
IP Device Can’t Pair to the Video System

Symptom:
You may notice one or both of the following depending on the device:
▪ After powering on the TC8 device, it doesn’t automatically pair with the video system.
▪ You can’t manually pair the device from the Available Devices list in the video system web
interface.
Problem:
There are a few possible causes for this issue:
▪ Network traffic on TCP port 18888 is blocked.
▪ Your system and TC8 aren't on the same VLAN.
Workaround:
Complete each step until the device pairs with your system:
Procedure
1. Allow traffic on TCP port 18888.
2. On your TC8 device, verify that the TC8 VLAN ID matches the VLAN ID on your system.
IP Device Doesn’t Display On the Available Devices List

Symptom:
Even though the device you want to pair is connected to the network, you don’t see it under Available
Devices in the video system web interface.
Problem:
There are a few possible causes for this issue:
▪ The device and video system aren’t on the same subnet.
▪ The network switch isn’t allowing UDP broadcast traffic forwarded to multicast address 224.0.0.200
on port 2000.
▪ The device is paired with another video system.
Workaround:
Complete each step until you see the device on the Available Devices list:
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Troubleshooting
Procedure
1. Make sure the device and video system are on the same subnet.
If needed, work with your network administrator.
2. Allow traffic to 224.0.0.200 on UDP port 2000.
3. Make sure the device isn’t paired with another video system. If it is, unpair the device.
4. In the TC8 device interface, go to Settings > Reset and select Reset.
Your device resets to its default configuration settings, which unpairs it from the video system.
Paired IP Device is Disconnected

Symptom:
You paired a device with your video system but can’t use it. On the system web interface Device
Management page, you see that the device is Disconnected.
Problem:
A paired device must have a Connected status to use. A Disconnected status may mean there’s a
physical connection issue or your device or system is malfunctioning.
Workaround:
Complete each step until you fix the issue.
Procedure
1. Check the device’s LAN cable connection.
2. Restart the device.
3. Restart the video system.
4. Make sure network traffic on TCP port 18888 is unblocked.
5. Perform a factory restore on the device.
6. Perform a factory restore on the system.
IP Device Paired to Inaccessible Video System

Symptom:
Your device was paired with a video system you can no longer access (for example, the video system lost
its network connection or was moved to another location). Whatever the situation, the device screen now
indicates it’s waiting to pair.
Problem:
The device is still paired to the video system but can't connect to it.
Workaround:
When this happens, there’s a reset button in the device Settings menu to unpair the device from the
video system.
If you can eventually access the video system it was paired with, you also should unpair the device from
the Device Management page. Otherwise, the device continues to display in the Connected Devices list
but is Unavailable.
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Troubleshooting
Once unpaired, you can pair the device with the same video system or another video system.
Procedure
1. In the TC8 device interface, go to Settings > Reset and select Reset.
Your device resets to its default configuration settings, which unpairs it from the video system.
3. Under Connected Devices, find the device by its MAC address (for example, 00e0db4cf0be) and
select Unpair.
The device you’re unpairing should have an Unavailable status.
Degraded Audio with Paired Poly Trio

Symptom:
In setups that include a paired Poly Trio, the audio seems out of sync or occasionally drops.
Problem:
If multicast traffic of Precision Time Protocol (PTP) packets is blocked on your network, audio quality
between the paired video system and phone degrades over time.
Workaround:
Procedure
» Allow multicast on UDP ports 319 and 320.
No Audio on Paired Poly Trio

Symptom:
You may notice one or both of the following with a Poly Trio that’s paired to a video system:
▪ You can’t hear anything coming from the phone speakers.
▪ Far-site call participants either can’t hear or have trouble hearing audio.
Problem:
If you’re hearing audio from the video system or monitor speakers, try changing your speaker settings. If
the Poly Trio speakers and microphones aren’t working, make sure network traffic on UDP ports
16384-32764 isn’t blocked. Audio to and from the phone doesn’t work if these ports aren’t open.
Workaround:
Complete each step until you’ve fixed the issue.
Procedure
2. For Speaker Options, select Phone Speakers.
3. Allow traffic on UDP ports 16384-32764.
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Troubleshooting
IP Audio Device is Disconnected from G7500

Symptom:
You paired an IP audio device with your G7500 system but can’t use it. On the system web interface
Device Management page, you see that the device is Disconnected.
Problem:
A paired device must have a Connected status to use. A Disconnected status may mean there’s a
physical connection issue or your device or system is malfunctioning.
Workaround:
Reconnect cables or factory restore your hardware. Complete each step until you fix the issue.
Procedure
1. Check the device LED. If it isn’t blinking blue, reconnect the LAN cable to the device and system.
2. If the device is a Poly Microphone IP Adapter, also reconnect its power supply cables.
3. Perform a factory restore on the device.
4. Perform a factory restore on the system.
Paired IP Device Doesn’t Complete Software Update

Symptom:
The paired IP microphone won’t update to the latest software when performing a system update.
Problem:
The IP microphone has gotten in a bad state where the configuration is preventing successful completion
of a software update.
Workaround:
Perform a factory restore on the microphone.
Procedure
2. On the back of the table microphone, insert a straightened paper clip through the factory restore
pinhole.
3. Press and hold the restore button for 5 seconds, then release it and the microphone LED blinks
amber.
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Troubleshooting
Audio Tests
You can test your system speakers, audio levels, and Polycom StereoSurround setup.
Test Speakers
Verify that you correctly connected the speakers to your system.
You must enable Polycom StereoSurround to test both speakers at once.
The following setups don’t support stereo audio:
▪ Standalone Studio X30 systems
▪ G7500 and Studio X Family systems paired with Poly Trio systems
Procedure
1. In the system web interface, go to Diagnostics > Audio Test.
▪ Select Start.
▪ Select Left to test the left speaker.
▪ Select Right to test the right speaker.
▪ Select Both to test both speakers (if you enable Polycom StereoSurround).
If you run a test during a call, people on the far site also hear the test tone.
A 473 Hz tone indicates that the local audio connections are correct.
Related Links
Configure General Audio Settings on page 72
Test Audio Levels

Audio meters show you real-time audio input and output signals for your system, including microphones,
far-site audio, and other connected audio devices.
Procedure
▪ In the system web interface, go to Diagnostics > Audio Tests > Audio Meters.
▪ In the local interface, from the right border of your screen swipe left, and go to Settings >
Diagnostics > Audio Meter.
2. To test the audio levels, do one of the following:
▪ To check the near-site audio, speak into your microphones.
▪ To check the far-site audio, ask a call participant to speak or call a phone in the far-site room
to hear it ring.
Occasional peaks of +12 dB to +16 dB with loud transient noises are acceptable. If you see +20
on the audio meter, the audio signal is 0 dBFS and the audio might be distorted. A meter reading
of +20dB corresponds to 0dBFS in the room system audio. A signal at this level is likely clipping
the audio system.
129
Troubleshooting
Test Polycom StereoSurround

After you configure the system to use Polycom StereoSurround, you can place a test call to see if it
works.
Make sure the microphones are positioned correctly.
The following setups don’t support stereo audio:
▪ Standalone Studio X30 systems
▪ G7500 and Studio X Family systems paired with Poly Trio systems
Procedure
1. In the system web interface, go to Audio/Video > Audio > Audio Input.
2. Gently blow on the left and right leg of each microphone while watching the audio meters to
identify the left and right inputs.
3. Test the speakers to check volume and verify that audio cables are connected.
If the system is in a call, the far site hears the tone.
4. Optional: Exchange the right and left speakers if they are reversed.
5. Adjust the volume control on your external audio amplifier so that the test tone sounds as loud as
a person speaking in the room. If you use a Sound Pressure Level (SPL) meter, it should measure
approximately 80 to 90 dBA in the middle of the room.
6. Repeat these steps for Audio Output.
LED Status Indicators for the System LAN Ports

You can verify network connectivity by looking at the LAN port LEDs on the back of your system.
Each LAN port has two LEDs: The left LED indicates network connectivity and traffic, while the right LED
indicates Power over Ethernet (PoE) status for connected devices.
The G7500 system has four LAN ports: one for the system’s network connection (farthest left) and three
link-local network (LLN) connections for peripheral devices.
LED Status Indicators for the System LAN Ports
Indicator Left LED Status (Network Traffic) Right LED Status (Power)*
Off No connection No device connected
Solid green Connected with no traffic Connected and functioning normally
Blinking green Connected with traffic N/A
Solid orange N/A Connected but malfunctioning
* - The right LED is not used on the primary network connection port (farthest left on the back of the
system).
Related Links
Configuring Wired LAN Settings on page 43
Poly G7500 System Ports on page 13
130
Troubleshooting
Fix Polycom Acoustic Fence Issues with G7500

If you’re using Polycom Acoustic Fence technology with your G7500 system and notice it isn’t working,
you may have to reconnect your microphones.
Procedure
1. Disconnect all microphones from the LLN ports on the back of your system.
2. Reconnect the microphones (connect the primary microphone first).
Related Links
Polycom Acoustic Fence on page 74
Test Connection with Another System

With a ping test, you can check if your system can call another system.
This test isn’t available on the TC8 device and the system web interface.
Procedure
2. Go to Settings > Diagnostics.
3. Go to Ping.
4. Enter the IP address or URL of the system you want to call.
5. Select Start.
If the test is successful, an abbreviated Internet Control Message Protocol (ICMP) message displays. You
see H.323 or SIP information depending on how the far-site system is configured.
Run a Trace Route

You can run a trace route to identify network connectivity issues with your system.
This test isn’t available on the TC8 device and the system web interface.
Procedure
2. Go to Settings > Diagnostics.
3. Go to Trace Route.
4. Enter the IP address or URL with which to run the trace route.
5. Select Start.
If the test is successful, the hops between your system and the specified destination display.
131
Troubleshooting
Checking the Web Proxy Configuration

If you experience issues with your automatic or semi-automatic web proxy configuration, check the status
and contents of your proxy auto-configuration (PAC) file.
For manual configurations, verify that the information you used to connect your system to the proxy is
accurate.
Related Links
Web Proxies on page 66
PAC File Status

Your system displays the status of the proxy auto-configuration (PAC) file used for web proxy
communication. See the following table for more information about these statuses, which you see on the
Web Proxy Settings page of the system web interface.
PAC File Status
Status Description
Success File successfully downloaded to your system.
In Progress File is downloading to your system.
WPAD Failed File download URL wasn’t discovered using DHCP option 252.
Download Failed File didn’t download.
Expired File is expired.
Verify the PAC File Contents

You can check the contents of the PAC file on your system.
Procedure
2. Select Download PAC File.
This option isn’t available if the PAC File Status doesn’t indicate Success.
Zero Touch Onboarding Connection Fails During

Initial Setup or After Reset
Symptom:
The system fails to connect to the Zero Touch Onboarding (ZTO) service during initial setup or after a
system reset.
132
Troubleshooting
Problem:
The system can’t communicate with the ZTO service because of a firewall and/or web proxy setting.
Workaround:
Configure your firewall and/or web proxy so that the system can communicate with the ZTO service
(zto.poly.com) on port 443.
Verify Poly Lens Registration Status

You can check if your system is registered with Poly Lens.
Procedure
» In the system web interface, go to Servers > Cloud to check the Registration Status.
Related Links
Register During System Setup on page 20
Register Later on page 20
RealPresence Resource Manager Provisioning Fails

After Downgrading Software
Symptom:
A system provisioned with RealPresence Resource Manager loses connection to the provisioning server
after downgrading the software to version 3.2.1 or earlier.
Problem:
The Server Type and Server Address fields changed in later releases, and don't update correctly when
downgrading the software.
Workaround:
Update the provisioning fields.
Procedure
1. In the system web interface, go to Servers > Provisioning Servers.
2. In the Server Type field, select RealPresence Resource Manager.
3. In the Server Address field, remove https:// from the beginning of the server address and
remove /ucservice from the end of the server address.
4. Select Save.
133
Troubleshooting
Lighting Conditions Impact Picture Quality

Symptom:
When using the system in a personal environment, where lighting may not be optimal, the picture quality
is impacted. When the room lighting is lower than 200 lux, you may see video noise in the video sent from
Studio X50 or Studio X30 systems.
Problem:
The default video input settings are tuned for well-lit office environments.
Workaround:
Adjust the camera settings in the system web interface. Each environment differs; the amount you adjust
the brightness and sharpness depends on your unique lighting and placement situations.
Procedure
2. From the list of inputs, adjust the camera’s Brightness slider.
Increase brightness in low light environments and decrease brightness in environments with
strong single sources of light.
Note: Increasing and decreasing brightness may cause you to lose fine detail in areas with
excess lighting or shadows.
3. Adjust the Sharpness slider.

Increasing the sharpness provides more detail.
4. Adjust the Color Saturation slider.
Increasing color saturation can correct washed out colors in low light situations.
5. Select Save.
Poly Trio Audio Meter Not Displaying in System Web

Interface
You can't see the audio meter for paired Poly Trio microphones in the system web interface. However,
you can still see the audio meter in the local interface.
Procedure
» Reset the system and pair the Poly Trio.
134
Troubleshooting
A Portion of the EagleEye Cube USB Camera Name Is

Cut Off
Names created using the Polycom Companion app can be up to 60 characters long, but your system cuts
off the name after 32 characters.
Procedure
» Use a camera name that isn't longer than 32 characters.
Monitor Loses Signal After Monitor Swap

Swapping a 4K monitor for a 1080p monitor while your system is asleep results in losing the monitor
signal.
Procedure
▪ Swap the monitor while your system isn’t sleeping.
▪ Restart the system after you lose signal.
Contacting Technical Support

If you’re not able to make test calls successfully on your system and you’ve verified that the equipment is
set up correctly, contact your Poly distributor or Poly Technical Support.
To contact Poly Technical Support, go to Poly Support.
Have the following information ready to help us to respond faster to your issue:
▪ The 14-digit serial number from the System Detail screen or the back of the system.
▪ The software version from the System Detail screen.
▪ Any active alerts generated by the system from the System Status screen.
Locate the System Serial Number

Use the system serial number to help technical support troubleshoot issues with your system.
The last 6-digits of the system serial number is the default system password.
Procedure
▪ In the system web interface, go to Dashboard > System Detail.
▪ On a paired TC8 device, go to Menu > Settings > Connected Room System.
▪ Locate the printed serial number on the bottom or rear of your system.
▪ In Poly Lens, go to Details > Device Information.
135
Troubleshooting
Related Links
Access the System Web Interface on page 12
Change Administrator Credentials on page 54
136

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ADMINISTRATOR GUIDE 3.7.

0 | September 2021 | 3725-86561-011A

Poly Partner Mode

Plantronics, Inc. (Poly — formerly Plantronics and Polycom)

Setting Up the System..................................................................................... 13

Configuring General Settings......................................................................... 32

Name the System and Room............................................................................................ 32

Using a Provisioning Service..........................................................................39

Configuring Network Settings.........................................................................43

Securing the System........................................................................................52

Managing System Access.................................................................................................52

Configuring Audio Settings.............................................................................72

Configure 3.5 mm Audio Output.............................................................................81

Configuring Video and Camera Settings........................................................83

Customizing the Local Interface..................................................................... 97

Configuring System Applications...................................................................98

Set Up to the Extron Control App on the TC8 Device............................................ 98

Controlling the System Remotely.................................................................100

IP Device Can’t Pair to the Video System............................................................ 125

• Audience, Purpose, and Required Skills

Audience, Purpose, and Required Skills

Related Poly and Partner Resources

▪ Poly Partner Mode Overview

Poly Partner Mode Overview

Product Overview of Poly Video Systems

Poly G7500 System Features and Capabilities

▪ Placing and joining video calls

Poly Studio X70 Features and Capabilities

Poly Studio X50 Features and Capabilities

Poly Studio X30 Features and Capabilities

Administrator Features and Capabilities

Product Overview of Poly Studio E70 Camera

Speaker Framing and Group Framing on Studio E70

Powering the System On and Off

Navigating the System

Access the System Web Interface

▪ Overview of System Hardware

Overview of System Hardware

Poly G7500 System Ports

G7500 System Back Panel Port Descriptions

Ref. Number Port Description

1 3.5 mm audio line out

2 3.5 mm audio line in

4 Mini-DIN/RS-232 serial port

7 HDCI input for Polycom cameras

8 HDMI input for sharing content (for example, from a laptop)

Ref. Number Port Description

9 HDMI output for the primary monitor

10 HDMI output for the secondary monitor

11 LAN connection for the system

12 Link-local network (LLN) connections for IP-based peripheral devices

13 Power cord port

Poly Studio X70 System Hardware Ports

Poly Studio X70 System Hardware Port Descriptions

Ref. Number Port Description

1 HDMI output for the secondary monitor

2 HDMI output for the primary monitor

3 HDMI input for sharing content (for example, from a

6 3.5 mm audio line in

7 3.5 mm audio line out