Professional Experience: Authentication Specialist

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Name

https://www.linkedin.com/in/
Email ID: @gmail.com Mobile No: +91

Authentication Specialist at Amazon Development Centre working for Product Quality


Investigations. Over 2.5 years of experience in risk and quality analysis. Looking to transition
into an advisor or trainer role to showcase my skills and talent to the fullest potential.

PROFESSIONAL EXPERIENCE
Authentication Specialist August 2018 –
Present
As an Authentication Specialist for Product Quality, my role required me to apply extensive
problem solving skills and subject matter expertise to mitigate risk for Amazon customers
worldwide. My goal is to improve the accuracy of authenticating products and reduce
counterfeit complaint rate across every region that Amazon customers are in. This is done by
reducing the value proposition for bad actors to sell counterfeit goods on Amazon
Highlights and Achievements:
 Mentored a batch of new specialists who were on boarded to the Authentication team
 Maintained a 100% quality rate with 0 defects from the time I joined this team
 One of only 2 specialists trained on a high risk, extremely critical task type.
 Part of an off-queue project directly working under Swat Manager II. The result of
this project helped us take on a new task type under authentication team.
 Created and shared shrinkage and leave tracker for the team to make sure the
shrinkage rate in the team is kept under check
 Create and share the queue status with SLA within the team to make sure no work
type missed SLA and is resolved on time
 Other highlights:
o Refresher session for team members on a regular basis
o R&R - Circle of Excellence – Cause for applause Sept 18
o Product Quality Transfer Guide changes

Transaction Risk Investigator (Buyer Risk Investigations) July 2016 – July


2018
My role made me develop problem solving skills, making complex investigation decisions,
ability to analyze problems logically along with acquiring time management and
organizational skills.
A few strengths that I have incurred and developed as I gained experience in this field are
 Effectively prioritizing work time to ensure productivity and fulfilling department
standards.
 Excellent ability to determine situational needs and provide appropriate solutions
 Problem solving and analytical skills which are used to authenticate transactions on
the company’s platform and to mitigate risks and loss associated with it.

EDUCATION DETAILS
Degree and Institute Board Percentage
Date
B.E, of Engineering, Bangalore. Visvesvaraya 64.89%
Engineering Technological (Aggregate as of
2012 - 2016 University, Belgaum 7 semesters)
12th, 2012 Bhavans Central Board of 64.65%
Secondary Education
(CBSE)
10th, 2010 St. Andrews High Central Board of 7.4 (CGPA)
Secondary Education
(CBSE)

INTERNSHIP/IN PLANT TRAINING


 HV BAD TESTING for detection of leakage current in Rotors, at BOSCH
Naganathapura Plant from 7th to 21st July 2015.
 Attended the presentation on “Principles of Quality Testing”.

TECHNOLOGY
Below is a list of important software and technology I have learnt as part of my academics
and project work.
 Microcontrollers – 8051  C programming
 Embedded Systems  Fundamentals of C++
 Basics of MATLAB  Data Structures in C
 MPLab  SQL
 COMSOL  PLC
PROJECT
 Computer Project with Aptech Computer Education
C, C++ with Data Structures working project using sorts and binary trees.
 Project Internship with Customised Technologies Pvt. Ltd.
Digital Read Out (DRO) – Assisted Machining using MPLab Software.

CHARACTER PROFILE
 Good knowledge of C, C++, Java and SQL
 Good verbal and writing skills
 Excellent communication and interaction skills
 Commanding stage presence
 Prolific in talking five languages

EXTRA CURRICULAR ACTIVITIES AND ACHIEVEMENTS


 Finalist in South India region in the IDEA Contest conducted by WE School,
Bangalore.
 Guest speaker at Acharya College to take about current trends in technology
 Member of the college cricket team, played school and district level Under-16 and
Under-19 cricket tournaments.
 Played various sports like volleyball, football and athletics in many inter school and
inter college tournaments.
 Participated in the ‘United Nations Organizations’ Elocution Competition.
 Passed the first and second year in Carnatic music, Vocal Singing exam, with
distinction marks.
 Participated and won a game show organized by ‘Britannia’ aired on Gemini TV.
 Participated in school level and college level debate competitions as a primary and
rebuttal speaker at various competitions.
 Organized and participated in many science projects and competitions.
 Member of the ‘Robox’ Robotics Club, Department of Mechatronics, The Oxford
College of Engineering.
 Integral part of the student committee in college, conducting fests and other major
events.
 Hosted and anchored in many school and college events.

HOBBIES
 Love playing outdoor sports especially cricket, volleyball, football and badminton.
 Singing and acting.
 Swimming, trekking, photography are other hobbies that I enjoy.

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