Professional Experience: Authentication Specialist
Professional Experience: Authentication Specialist
Professional Experience: Authentication Specialist
https://www.linkedin.com/in/
Email ID: @gmail.com Mobile No: +91
PROFESSIONAL EXPERIENCE
Authentication Specialist August 2018 –
Present
As an Authentication Specialist for Product Quality, my role required me to apply extensive
problem solving skills and subject matter expertise to mitigate risk for Amazon customers
worldwide. My goal is to improve the accuracy of authenticating products and reduce
counterfeit complaint rate across every region that Amazon customers are in. This is done by
reducing the value proposition for bad actors to sell counterfeit goods on Amazon
Highlights and Achievements:
Mentored a batch of new specialists who were on boarded to the Authentication team
Maintained a 100% quality rate with 0 defects from the time I joined this team
One of only 2 specialists trained on a high risk, extremely critical task type.
Part of an off-queue project directly working under Swat Manager II. The result of
this project helped us take on a new task type under authentication team.
Created and shared shrinkage and leave tracker for the team to make sure the
shrinkage rate in the team is kept under check
Create and share the queue status with SLA within the team to make sure no work
type missed SLA and is resolved on time
Other highlights:
o Refresher session for team members on a regular basis
o R&R - Circle of Excellence – Cause for applause Sept 18
o Product Quality Transfer Guide changes
EDUCATION DETAILS
Degree and Institute Board Percentage
Date
B.E, of Engineering, Bangalore. Visvesvaraya 64.89%
Engineering Technological (Aggregate as of
2012 - 2016 University, Belgaum 7 semesters)
12th, 2012 Bhavans Central Board of 64.65%
Secondary Education
(CBSE)
10th, 2010 St. Andrews High Central Board of 7.4 (CGPA)
Secondary Education
(CBSE)
TECHNOLOGY
Below is a list of important software and technology I have learnt as part of my academics
and project work.
Microcontrollers – 8051 C programming
Embedded Systems Fundamentals of C++
Basics of MATLAB Data Structures in C
MPLab SQL
COMSOL PLC
PROJECT
Computer Project with Aptech Computer Education
C, C++ with Data Structures working project using sorts and binary trees.
Project Internship with Customised Technologies Pvt. Ltd.
Digital Read Out (DRO) – Assisted Machining using MPLab Software.
CHARACTER PROFILE
Good knowledge of C, C++, Java and SQL
Good verbal and writing skills
Excellent communication and interaction skills
Commanding stage presence
Prolific in talking five languages
HOBBIES
Love playing outdoor sports especially cricket, volleyball, football and badminton.
Singing and acting.
Swimming, trekking, photography are other hobbies that I enjoy.