Information Technology Support Service: Model Curriculum
Information Technology Support Service: Model Curriculum
Information Technology Support Service: Model Curriculum
Ethiopian TVET-System
Model Curriculum
Level I
Based on
Occupational Standard (OS)
Preface
The reformed Ethiopian TVET-System is an outcome-based system, meaning that it uses the needs of the labour
market and occupational requirements from the world of work as the benchmark and standard for TVET-Delivery. The
requirements from the world of work are analysed and specified – taking into account international benchmarking – as
Ethiopian Occupational Standards (EOS).
In the reformed Ethiopian TVET-System, Curricula and Curriculum Development play an important role with regard
to quality driven TVET-Delivery. Curricula help to facilitate the learning process in a way, that learners acquire the set
of occupational competencies (skills, knowledge and attitude) required at the working place and defined in the
Ethiopian Occupational Standards (EOS).
This curriculum has been developed by TVET IT trainers from Amhara Region based on the Ethiopian Occupational
Standard “INFORMATION TECHNOLOGY ASSISTANCE”. It has the character of a model curriculum and is an
example on how to transform the occupational requirements as defined in the respective Ethiopian Occupational
Standard into an adequate curriculum.
The curriculum development process has been actively supported and facilitated by the Amhara Region TVET
Agency-in line with one of its mandates to provide technical support to the Amhara regional TVET colleges and
institutions.
Introduction
Ethiopia has embarked on a process of reforming its TVET-System. Within the policies and strategies of the Ethiopian
Government, technology transformation – by using international standards and international best practices as the basis,
and, adopting, adapting and verifying them in the Ethiopian context – is a pivotal element. TVET is given an
important role with regard to technology transfer. The new paradigm in the outcome-based TVET system is the
orientation at the current and anticipated future demand of the economy and the labour market.
The Ethiopian Occupational Standard (EOS) is - a core element of the Ethiopian National TVET-Strategy and an
important factor within the context of the Ethiopian TVET-Qualification Framework (ETQF).
They are national Ethiopian standards, which define the occupational requirements and expected outcome related to a
specific occupation without taking TVET delivery into account.
This document details the mandatory format, sequencing, wording and layout for the Ethiopian Occupational Standard
comprised of Units of Competence.
A Unit of Competence describes a distinct work activity that would normally be undertaken by one person.
Understanding Entrepreneurship ICT ITS1 11 0811 Developing understanding Describe and explain the principles, 80
ICT ITS1 11 0811 of entrepreneurship concept and scope of
page 1 of 53 Copyright Info/ TVET Programme title: Version and Year:
Authorship: Information Technology Assistance Jan, 2011
support service level I
Ethiopia TVET System Model curriculum
entrepreneurship
Discuss how to become
entrepreneur
Discuss how to organize an
enterprise
Discuss how to operate an
enterprise
Develop one’s own
business plan
The time duration (Hours) indicated for the module should include all activities in and out of the TVET institution.
Program Duration (Grand Total) 700 Hrs
THEORY(100%)
PRACTACALTRAINING HOURS
TOTAL HOURS
TAKEN AS 100%
NO CONTENT
In School training Co-operative
Level I
1X Connect Hardware Peripherals
95
2X Install Software Application
120
3X Record Client Support Requirements
30
4X Protect Application or System Software
95
5X Maintain Equipment and Software Inventory and Documentation
40
6X Operate Personal Computer
150
7X Apply Quality Standards 25
Subtotal 610
Learning Modules
The Learning module information for this TVET programme is contained in the following template compilation.
MODULE ASSESSMENT
Assessment of the module should be based on the evaluation of the attainment of the learning
outcomes with the reference to the performance criteria indicated in the respective EOS for the
occupation.
Assessment Methods and Schedules
Methods:
o Continuous assessment(test, group work, etc)
o Quiz
o Assignments
o Project work
o Final-exam
Schedules:
o Continuous assessment
o Final examination (theory & practical) at the end of the module
o
Assessment Conditions
Aspects of competency, including the attainment of relevant knowledge and skills,
may be assessed in a relevant workplace, a closely simulated work environment, or
other appropriate means that clearly meet industry competency requirements.
ASSESSMENT CRITERIA:
LO1 Start the computer
Peripheral device connections for correct position are checked
Input voltage for the device based on the OHS standards are checked
Power at both the power point and computer are switched on
LO2 Access basic system information
User name and password are inserted as prompted and noted access, privacy, security and
related conditions of use displayed on introductory screens
Operating system are navigated to access system information to identify system
configuration and application versions in operation
On-line help functions are used as required
LO3 Navigate and Manipulate desktop environment
Desktop icons are created and customized
8Desktop
page of 53 icons
Copyright Info/ opened and
are selected, TVET Programme
closed to accesstitle: Version and Year:
application programs
Authorship: Information Technology Assistance Jan, 2011
Application windows are manipulatedsupport
and desktop returned to original conditions
service level I
LO4 Organize basic directory/ folder structure and files
Ethiopia TVET System Model curriculum
MODULE CONTENTS
LO1 Confirming requirements of clients
1.1 Introduction to the Module
1.2 Introduction to hardware peripherals and connecting peripherals
1.3 Defining terms related to hardware and peripherals
1.4 Identifying Categories of hardware and peripheral devices
1.2.1 Input devices
1.2.2 Output devices
1.2.3 Processors
1.2.4 Storage devices
1.5 Identifying Hardware connectivity devices
1.5.1 Ports
Learning Strategies
Learner-centred
Flexible
Off- and on-job-training integrated
Consideration of both individual vs. group based practices/exercises
projects
Learning Methods
Discussion
Lecture
Demonstration
Project
Practical exercise
RESOURCE CONDITIONS
Training, Teaching and learning materials
Trainer’s Guide
Reference manuals
Text books
Reference Books
Internet connections ,personal computers with proper software package
Modules
MODULE ASSESSMENT
Assessment of the module should be based on the evaluation of the attainment of the learning
outcomes with the reference to the performance criteria indicated in the respective EOS for the
occupation.
Hardware connectivity
4. Manuals and procedures 1:1
manual
5 Internet and virtual library 25 1:1
Learning Facilities &
B.
Infrastructure
1 Workshop - 8x12m; equipped with IT 1 1:25
2. Library - Multipurpose
MODULE CONTENTS
LO1 Determining software and upgrade requirements
1.1 Introduction to software
1.1.1 Terminologies related to Software
1.1.2 Types of Software
1.1.3 Concepts Application Software
1.1.4 System Software(OS)
1.1.4.1 Definition of Operating System
1.1.5 Introducing software installation procedures(steps)
1.1.6 Analyzing Hardware requirements for installation of the application
1.2 Communication skills in relation to the presentation of information
1.2.1. Communication types and advantages
1.2.2. Report writing
.
MODULE EVALUATION ASSESSMENT
Assessment of the module should be based on the evaluation of the attainment of the learning
outcomes with the reference to the performance criteria indicated in the respective EOS for the
occupation.
MODULE ASSESSMENT
Assessment of the module should be based on the evaluation of the attainment of the learning
outcomes with the reference to the performance criteria indicated in the respective EOS for the
occupation.
Assessment Methods and Schedules
1 .Exam
1.1 Theoretical
1.2. Practical
2. Continuous assessments
2.1 Assignment
2.2 Quiz
2.3 Class Practice/Model office practice
2.4 Group work
Assessment Conditions
Class room and work place
Assessment Criteria
LO 1 Log requests for support
o Client support requests and requirements are recorded according to organizational
standards
o Client support history and details are reviewed
o The information is checked and requested for accuracy and urgency according to
organizational standards
RESOURCE CONDITIONS
Training, Teaching and learning materials
Trainer’s Guide
Reference manuals
Text books
Reference Books
Internet connections ,personal computers with proper software package
Modules
MODULE ASSESSMENT
Assessment of the module should be based on the evaluation of the attainment of the learning outcomes
with the reference to the performance criteria indicated in the respective EOS for the occupation.
Modify default user settings to ensure that they conform to security policy
Previously created user settings are modified to ensure they conform to updated security policy
Ensure legal notices displayed at logon are appropriate
Appropriate utilities are used to check strength of passwords and consider tightening rules for
password complexity
Emails are monitored to uncover breaches in compliance with legislation
information services are accessed to identify security gaps and take appropriate action using hardware
and software or patches
LO2: Detect and remove destructive software
Common types of destructive software are defined and identified
Virus protection compatible with the operating system in use are selected and installed
Advanced systems of protection are described in order to understand further options
Software updates on a regular basis are installed
Software security settings are configured to prevent destructive software from infecting computer
Virus protection software are run and/or scheduled on a regular basis
Detected destructive software are reported to appropriate person and remove the destructive
software
LO3. Identify and take action to stop spam
Common types of spam are defined and identified
Appropriate action is taken in order to protect unauthorized access of spammers
Spam filters are configured and used
MODULE CONTENTS:
LO1 Document and update inventory
1.1 Introduction to inventory and documentation
1.2 Maintain hardware inventory
1.3 Maintain and update software inventory and licenses
1.4 Record and organize storage of user document action/technical manuals
Lo2 Store technical documentation
2.1 Ensure software ,hardware and equipment not in use
2.2 Store technical manuals
2.3 Store technical documentation securely
2.4 Access and disseminating technical documentation
RESOURCE CONDITIONS
Training, Teaching and learning materials
Trainer’s Guide
Reference manuals
Reference Books
Text books
Internet
modems or other connectivity devices
hard drives
Personal computer, Printer, Mouse and keyboard, Monitor
Ms-windows 2000/xp software
Ms-office software and advanced technologies
Modules
Learning Facilities (infrastructure)
Visual training media (LCD projector, Black board, White Board, )
computer laboratory room
Budget for further training of teachers/instructors
MODULE ASSESSMENT
Assessment of the module should be based on the evaluation of the attainment of the learning
outcomes with the reference to the performance criteria indicated in the respective EOS for the
occupation.
Current Internet
3 ISP Service Technologies
(E-VDO, Broadband)
4 UPS 750 Volt Am per 25
American socket
5 Divider 13
supporter
- w/15 inch flat monitor and
Desktop Computer including
6 120 GB Hard disk; RAM size 25 1:1
its peripherals
1GB; 3Gz or above
7 Multimedia projector - LCD 1 Per section
- Capability of A3 printing
8 Printer 1 Per section
page 29 of Copyright Info/ - color
TVET printing capability
Programme title: Version and Year:
53 9 Network toolkit
Authorship: - set/caseTechnology Assistance
Information 5 Jan, 2011 1:5
10 Maintenance toolkit - set/case
support service level I 5 1:5
11 Scanner - HP 2055 2 1:13
Ethiopia TVET System Model curriculum
MODULE DESCRIPTION: This unit covers the skills and knowledge required in applying quality
standards in providing information technology support service.
LEARNING OUTCOMES (Objectives) At the end of the module the trainees must be able to:
LO1 Assess own work
LO2 Assess quality of received articles
LO3 Record information
LO4 Study causes of quality deviations
LO5 Complete documentation
MODULE CONTENTS
LO1 Assessing own work
1.1 Introduction to the module
RESOURCE CONDITIONS
Required building facilities (classrooms, workshops, and laboratories) tools, machines, equipment
and materials of the course as needed.
Budget for Regular Visits to work shop Exhibitions and garage for technology updates.
MODULE ASSESSMENT
Assessment of the module should be based on the evaluation of the attainment of the learning outcomes
with the reference to the performance criteria indicated in the respective EOS for the occupation.
Assessment Criteria
LO 1 Assess own work
Completed work is checked against workplace standards relevant to the operations being
undertaken
An understanding is demonstrated on how the work activities and completed work relate to the
next process and to the final appearance of the activity.
Faulty pieces or final products are identified and isolated in accordance with company policies
and procedures
Faults and any identified causes are recorded and reported in accordance with workplace
procedures
Logo of TVET
LEARNING MODULE Provider
TVET PROGRAM TITLE: Information Technology Support Service Level I
MODULE TITLE: Working with Others
NOMINAL DURATION: 25 hrs
MODULE CODE: ICT ITS1 08 0811
MODULE DESCRIPTION: This module covers the skills, knowledge and attitudes
required to develop workplace relationship and contribute in workplace activities
Learning Outcomes(Objectives)
At the end of the module the learner will be able to:
Contribute to work group activities
Develop effective workplace relationship
MODULE CONTENTS:
LO1 Develop effective workplace relationship
1.1 Over view of Working with others
1.1.1 Legislation that affects operations
1.1.2 Importance of cooperation and good relationships
1.1.3 Identify and prioritize personal development opportunities and options
1.2 Duties and responsibilities
1.2.1 Job description and employment arrangements
1.2.2 Organization’s policy relevant to work role
MODULE ASSESSMENT:
Assessment of the module should be based on the evaluation of the attainment of the learning
outcomes with the reference to the performance criteria indicated in the respective EOS for the
occupation.
Assessment Methods and Schedules
Methods
TVET
EthiopiaPROGRAM TITLE:
TVET System Information Technology support service (Level - I )
Model curriculum
MODULE DESCRIPTION: This unit covers the knowledge, skills, and attitude in
demonstrating proper work values.
Learning Outcomes(Objectives)
At the end of the module the learner will be able to:
LO1 Define the purpose of work
LO2 Apply work values/ethics
LO3 Deal with ethical problems
LO4 Maintain integrity of conduct in the workplace
MODULE CONTENTS:
LO1 Define the purpose of work
1.1 Introduction to Work values/ethics/concepts
1.1.1 Commitment/ Dedication
1.1.2 Sense of urgency
1.1.3 Sense of purpose
1.1.4 Love for work
1.1.5 High motivation
1.1.6 Orderliness
1.1.7 Reliability and Dependability
1.1.8 Competence
1.1.9 Goal-oriented
1.1.10 Sense of responsibility
1.1.11 Being knowledgeable
1.1.12 Loyalty to work/company
1.1.13 Sensitivity to others
1.1.14 Compassion/Caring attitude
1.1.15 Balancing between family and work
1.1.16 Sense of nationalism
1.2 Defining one’s unique sense of purpose for working
1.3 Defining the ‘whys’ of work
1.4 Harmony personal mission with company’s values
LO2 Apply work values/ethics
2.1 Clarifying and affirming work values/ethics/concepts
2.2 Undertaking Work practices
2.2.1 Quality of work
38 of
page Punctuality
2.2.2 Copyright Info/ TVET Programme title: Version and Year:
53 Efficiency Authorship:
2.2.3 Information Technology Assistance Jan, 2011
support service level I
2.2.4 Effectiveness
2.2.5 Productivity
2.2.6 Resourcefulness
Ethiopia TVET System Model curriculum
ASSESSMENT CRITERIA:
LEARNING METHODS:
Discussion
page 43 of Copyright Info/ TVET Programme title: Version and Year:
53 Authorship: Information Technology Assistance Jan, 2011
support service level I
Ethiopia TVET System Model curriculum
Demonstration
Practical exercises
Role playing
Presentation
Small group work
Case study
Individual assignment
Projects and mini enterprises
Brain storming
guest speaker
Games
CD-ROMs
Coaching/mentoring
MODULE ASSESSMENT:
Written test
Demonstration
Interview
Direct Observation with Oral Questioning
Resource Requirements
Edited By
NO FULL NAME Working place
1 Mingiziem Birhan Ayalew Debre Berhan PTC
2 Kefelegn Gulint Debre Berhan PTC
3 Mohammed Awol W/ro Siheen PTC
4 Husien Kassa W/ro Siheen PTC
5 Abdu Yimam W/ro Siheen PTC
6 Tewodros Bogale Kombolcha PTC
7 Selomon Dejene Kombolcha PTC
8 Seid Endris Kombolcha PTC
Revised By
NO FULL NAME Working place
1 Micheal Melaku Bahir Dar PTC
2 Misganaw Melkamu Addis Zemen Institute
3 Kedir Adege Kombolcha PTC
4 Sisay Hunegnaw Burie PTC
5 Selamyihun Kiflu Admas College (Dessie)