Your brand for

Solutions
 Integrated Facilities Management

OUR JOURNEY

2018
6000+ Employees
base
2017
Imdaad Al Batinah launched
for Waste Management
2016 in Oman
Acquired a fire systems
maintenance &
installation company
2015
Acquired a specialist service
provider for elevator, doors
2015 and barriers installation and
maintenance
Imdaad acquired by
Investment Corporation
of Dubai (ICD)
2014
Employee base of
more than 4,300
2013
Launch of Isnaad to grow
Soft Services; Employee
base of 2,600
2012
Established a joint
Venture in Qatar -
2011 Imdaad Qatar
Opened new branch
in Abu Dhabi
2009
Launched Home-Pro-
the first 24/7 home
2007 Maintenance division
100% acquisition by
Dubai World & rebranded
as Imdaad
2003
Became SERCO Gulf
upon 51% acquisition
2002 by Dubai World
Joint venture between
Dubai World and
SERCO Int’l
1986
The humble
beginning with less than
200 employees

www.imdaad.ae | Toll free: 800 8200

 Integrated Facilities Management

VISION MISSION
To be a regional leader in providing To deliver sustainable and innovative facilities
integrated, quality facilities management management services that are scalable while
solutions ensuring safe and efficient performance of
the built environment

Leading provider of Diverse portfolio of Certified in ISO 9001, Customer Relations

integrated facilities services that provide ISO 14001, ISO 50001 Centre provides 24/7
management complete turnkey and OHSAS 18001 support to our clients
solutions across the solutions to the in 15 International
GCC clients languages

Over 30 years of Owned by Investment High satisfaction and Multi-cultural

experience delivering Corporation of Dubai renewal rate with our workforce of
IFM solutions to (ICD) clients 6000+ employees
clients across the across 37
region nationalities

SERVICES/SUBSIDIARIES

Hard FM Environmental

www.imdaad.ae | Toll free: 800 8200

 Integrated Facilities Management

FACILITIES MANAGEMENT

Mechanical & Electrical ELV System Plumbing & Fire System

HVAC System Services services Infrastructure
Services Services

Civil Engineering Facility End of Staff Managing accident Specialized

Services lease inspection Accommodation damage and System
& reinstatement Inspection Disaster Services
services Service recovery services

ENVIRONMENTAL SERVICES
Waste Management Services

Biomedical Waste Management

Recycling and Resource Recovery Services

Confidential Data Destruction

Waste Water Management Services

Pest Control Services

Infrastructure Cleaning Services

www.imdaad.ae | Toll free: 800 8200

 Integrated Facilities Management

ISO and BICSc qualified soft

facilities management service YEARS IN ENERGY
BUSINESS

IMDAAD has been

heavily involved in the
design of energy
savings projects since
the early 2008.

IMDAAD has
been actively involved as
lead developer of long-term
financed energy-related
performance contracting for
over a decade.

Since 2014,
IMTEDAAD
has completed or is currently
implementing over several
energy-savings projects and
green environmental projects
across UAE.

One stop 24/7

Home Maintenance
Solution

Cleaning Mechanical,
Services Electrical and
Plumbing

Garden Handyman
Maintenance Services

Pool Civil Work

Maintenance

Painting Job

www.imdaad.ae | Toll free: 800 8200

 Integrated Facilities Management

We serve the owners and tenants of the built Our investors are interested in the longevity of our
environment. Men, women and children; and families; business, and a balance sheet that reflects the material
the aged and infirm, all of whom trust Imdaad to keep wellbeing of neighboring businesses and communities.
their environment safe. This is a great responsibility, A commitment to stakeholder engagement and a
and a great honour. sustainable business model.

WHERE WE ARE NOW

800,000+ 2,629 3,000+

Tons waste managed HECTARES of commercial customers
per annum and industrial sites
managed

6,000 350+ 50+

Employees across 37 waste trucks fleets are
nationalities running
on Bio Diesel

100,000+ 40,800 14
Tons of waste recycled Gallons of used oil Sewage
per annum through collected per year Treatment
segregation programs Plants (STP)
owned/managed
by IMDAAD

120+ Million 20+

gallons waste water Corporate Social
treated per month Responsibility (CSR)
campaigns every year

Imaad’s current customer portfolio comprises over Considerable investment in staff accommodation,
3,000+ companies managed from our central base of employee development and operational systems
operations in Jabel Ali, Dubai. ensures every one of our 6,000+ employees
becomes an ambassador of our future business
success.

www.imdaad.ae | Toll free: 800 8200

 Integrated Facilities Management

AWARDS

INNOVATION IN SUSTAINABILITY TECHNOLOGIES

GULF SUSTAINABILITY AWARDS
2016 - 2018

SANITATION & WASTE MANAGEMENT COMPANY OF THE YEAR

FACILITIES MANAGEMENT AWARDS MIDDLE EAST

TECHNOLOGY IMPLEMENTATION OF THE YEAR

FACILITIES MANAGEMENT AWARDS MIDDLE EAST

SKEA - GOLD

SHEIKH KHALIFA EXCELLENCE AWARDS

SKEA
Silver
Green FM
Organization
of the Year
Health & Safety
Initiative of the Year
Environmental
Protection (2nd Place) 2015
SHEIKH KHALIFA EMIRATES FM AWARDS MIDDLE EAST DUBAI AWARD FOR
EXCELLENCE AWARDS GREEN BUILDING SUSTAINABILITY
COUNCIL TRANSPORT (DAST-RTA)

IMDAAD WON PREVIOUSLY

Dubai Quality Lifetime Achievement Award
Appreciation Award - Imdaad's Group CEO

Visionary CEO of the Year Overall GCC FM

- Imdaad's Group CEO Company of the Year

www.imdaad.ae | Toll free: 800 8200

 Integrated Facilities Management

IMDAAD HSE
With certifications in ISO 9001:2015, ISO 14001: 2015, ISO 50001, OHSAS 18001:2007 and British Safety Council,
Imdaad strongly focuses on ensuring health & safety for its employees through

Safety Trainings - 87%

employee coverage; average
9 hours per employee

Lost Time Accidents

(LTA) - 33% reduction in
LTAs in 2017 in spite of 8%
increase in manpower
Fleet maintenance
to ensure vehicle
safety - minimum 15% in
preventive service at any
point in time

91% Employee
Satisfaction
with Company's
safety culture

BUSINESS SECTOR SNAPSHOT

2,629
HECTARES
460
HECTARES
of commcerial and at Emirates Islamic
industrial sites Bank and Emiraes
managed NBD alone

3,000+
CUSTOMERS

www.imdaad.ae | Toll free: 800 8200

 Integrated Facilities Management

CLIENTS HIGHLIGHTS

RAS AL KHAIMAH

UMM AL QUWAIN
AJMAN
SHARJAH

IMDAAD COVERAGE - DUBAI

FUJAIRAH

THEN & NOW

ABU DHABI

AL AIN

www.imdaad.ae | Toll free: 800 8200

 UAE

OMAN

Corporate Office: +971 (4) 812 8800 I Head Office: +971 (4) 812 8888 I Abu Dhabi Office: +971 (2) 445 9860
E-mail: [email protected]

www.imdaad.ae | Toll free: 800 8200