COMMUNICATION SKILLS

Q1. What is the difference between verbal and non-Verbal

Communication ?

Communication is a systematic flow of information from

one place, person or group to another. The main types of
communication are verbal, non-verbal, written and visual.
The main difference between verbal and non-verbal
communication is that verbal communication is a type of
communication that involve use of words in exchange of
information whereas non-verbal communication involves
the use of body language, facial expression and sign
language to convey information.
Main Difference between Verbal and Non-Verbal
Communication :-
Verbal communication involves the use of words and
language whereas non-verbal communication involves the
use of sign language and body gestures
Non-verbal communication requires the physical presence
of the sender and receiver whereas verbal communication
does not need the physical presence of sender and
receiver
Verbal communication message is a clear and concise
whereas non-verbal message in complex and difficult to
understand
Verbal communication tend to be fast and there is
immediate feedback whereas non-verbal communication is
comparatively low and time-consuming
Verbal communication document evidence for future use
whereas non-verbal communication does not document
evidence
Verbal communication tend to be structured whereas
non-verbal communication is not structured
Similarities between Verbal and Non-Verbal
Communication :-
Both tend to offer value in a different scenario
Both tend to pass information with diluting facts
Both are a form of communication
Both involve a sender and a receiver
Q2. What is communication process ? Explain and give
various components and elements of it ?

The process of communication refers to the transmission

or passage of information or message from the sender
through a selected channel to the receiver overcoming
barriers that affect its pace. Communication process
consists of certain steps where each step constitutes the
essential of an effective communication.
Elements of Communication :-
Seven major elements of communication process are: (1)
sender (2) ideas (3) encoding (4) communication channel
(5) receiver (6) decoding and (7) feedback
Sender :- The person who intends to convey the message
with the intention of passing information and ideas to
others is known as sender or communicator.
Ideas :- This is the subject matter of the communication.
This may be an opinion, attitude, feelings, views, orders, or
suggestions.
Encoding :- Since the subject matter of communication is
theoretical and intangible, its further passing requires use
of certain symbols such as words, actions or pictures etc.
Conversion of subject matter into these symbols is the
process of encoding.
Communication channel :- The person who is interested
in communicating has to choose the channel for sending
the required information, ideas etc. This information is
transmitted to the receiver through certain channels which
may be either formal or informal.
Receiver :- Receiver is the person who receives the
message or for whom the message is meant for. It is the
receiver who tries to understand the message in the best
possible manner in achieving the desired objectives.
Decoding :- The person who receives the message or
symbol from the communicator tries to convert the same in
such a way so that he may extract its meaning to his
complete understanding.
Feedback :- Feedback is the process of ensuring that the
receiver has received the message and understood in the
same sense as sender meant it.

Q3. How effective communication is defined ? what are

barriers to effective communication? Explain with
examples.

Effective communication is a process of exchanging ideas,

thoughts, knowledge and information such that the
purpose or intention is fulfilled in the best possible manner.
In simple words, it is nothing but the presentation of views
by the sender in a way best understood by the receiver.
A communication barrier is anything that comes in the way
of receiving and understanding messages that one sends
to another to convey his ideas, thoughts, or any other kind
of information. These various barriers of communication
block or interfere with the message that someone is trying
to send.
Barriers to Effective communication :-
Linguistic Barriers :- The language barrier is one of the
main barriers that limit effective communication. Language
is the most commonly employed tool of communication.
The fact that each major region has its own language is
one of the Barriers to effective communication. Sometimes
even a thick dialect may render the communication
ineffective.
Psychological Barriers :- There are various mental and
psychological issues that may be barriers to effective
communication. Some people have stage fear, speech
disorders, phobia, depression etc. All of these conditions
are very difficult to manage sometimes and will most
certainly limit the ease of communication.
Emotional Barriers :- The emotional IQ of a person
determines the ease and comfort with which they can
communicate. A person who is emotionally mature will be
able to communicate effectively. On the other hand, people
who let their emotions take over will face certain
difficulties. A perfect mixture of emotions and facts is
necessary for effective communication.
Physical Barriers to Communication :- They are the
most obvious barriers to effective communication. These
barriers are mostly easily removable in principle at least.
They include barriers like noise, closed doors, faulty
equipment used for communication, closed cabins, etc.
Sometimes, in a large office, the physical separation
between various employees combined with faulty
equipment may result in severe barriers to effective
communication.
Cultural Barriers of Communication :- As the world is
getting more and more globalized, any large office may
have people from several parts of the world. Different
cultures have a different meaning for several basic values
of society. Dressing, Religions or lack of them, food,
drinks, pets, and the general behaviour will change
drastically from one culture to another. Hence it is a must
that we must take these different cultures into account
while communication. This is what we call being culturally
appropriate. In many multinational companies, special
courses are offered at the orientation stages that let
people know about other cultures and how to be courteous
and tolerant of others.
Organisational Structure Barriers :- There are many
methods of communication at an organizational level. Each
of these methods has its own problems and constraints
that may become barriers to effective communication.
Most of these barriers arise because of misinformation or
lack of appropriate transparency available to the
employees.
Perception Barriers :- Different people perceive the same
things differently. This is a fact which we must consider
during the communication process. Knowledge of the
perception levels of the audience is crucial to effective
communication. All the messages or communique must be
easy and clear. There shouldn’t be any room for a
diversified interpretational set.
Physiological Barriers :- Certain disorders or diseases or
other limitations could also prevent effective
communication between the various channels of an
organization. The shrillness of voice, dyslexia, etc are
some examples of physiological barriers to effective
communication. However, these are not crucial because
they can easily be compensated and removed.
Technological Barriers :- Other barriers include the
technological barriers. The technology is developing fast
and as a result, it becomes difficult to keep up with the
newest developments. Hence sometimes the technological
advance may become a barrier. In addition to this, the cost
of technology is sometimes very high. Most of the
organizations will not be able to afford a decent tech for
the purpose of communication. Hence, this becomes a
very crucial barrier.

Q4. Describe communication . Discuss the features of

effective communication.
OR
How communication is considered as effective
communication ? Discuss the basic principles of effective
communication .

Communication is simply the act of transferring information

from one place, person or group to another. Every
communication involves (at least) one sender, a message
and a recipient. This may sound simple, but
communication is actually a very complex subject.
The transmission of the message from sender to recipient
can be affected by a huge range of things. These include
our emotions, the cultural situation, the medium used to
communicate, and even our location. The complexity is
why good communication skills are considered so
desirable by employers around the world: accurate,
effective and unambiguous communication is actually
extremely hard.
Features of Effective communication :-
Completeness :- The communication must be complete. It
should convey all facts required by the audience. The
sender of the message must take into consideration the
receiver’s mind set and convey the message accordingly.
A complete communication has following features :
 Complete communication develops and enhances
reputation of an organization.
 Moreover, they are cost saving as no crucial
information is missing and no additional cost is
incurred in conveying extra message if the
communication is complete.
 A complete communication always gives additional
information wherever required. It leaves no questions
in the mind of receiver.
 Complete communication helps in better
decision-making by the audience/readers/receivers of
message as they get all desired and crucial
information.
 It persuades the audience.
Conciseness :- Conciseness means wordiness, i.e,
communicating what you want to convey in least possible
words without forgoing the other C’s of communication.
Conciseness is a necessity for effective communication.
Concise communication has following features :
 It is both time-saving as well as cost-saving.
 It underlines and highlights the main message as it
avoids using excessive and needless words.
 Concise communication provides short and essential
message in limited words to the audience.
 Concise message is more appealing and
comprehensible to the audience.
 Concise message is non-repetitive in nature.
Consideration :- Consideration implies “stepping into the
shoes of others”. Effective communication must take the
audience into consideration, i.e, the audience’s view
points, background, mind-set, education level, etc. Make
an attempt to envisage your audience, their requirements,
emotions as well as problems. Ensure that the self-respect
of the audience is maintained and their emotions are not at
harm. Modify your words in message to suit the audience’s
needs while making your message complete. Features of
considerate communication are as follows :
 Emphasize on “you” approach.
 Empathize with the audience and exhibit interest in
the audience. This will stimulate a positive reaction
from the audience.
  Show optimism towards your audience. Emphasize on
“what is possible” rather than “what is impossible”. Lay
stress on positive words such as jovial, committed,
thanks, warm, healthy, help, etc.
Clarity :- Clarity implies emphasizing on a specific
message or goal at a time, rather than trying to achieve too
much at once. Clarity in communication has following
features :
 It makes understanding easier.
 Complete clarity of thoughts and ideas enhances the
meaning of message.
 Clear message makes use of exact, appropriate and
concrete words.
Concreteness :- Concrete communication implies being
particular and clear rather than fuzzy and general.
Concreteness strengthens the confidence. Concrete
message has following features :
 It is supported with specific facts and figures.
 It makes use of words that are clear and that build the
reputation.
 Concrete messages are not misinterpreted.
Courtesy :- Courtesy in message implies the message
should show the sender’s expression as well as should
respect the receiver. The sender of the message should be
sincerely polite, judicious, reflective and enthusiastic.
Courteous message has following features :
 Courtesy implies taking into consideration both
viewpoints as well as feelings of the receiver of the
message.
 Courteous message is positive and focused at the
audience.
 It makes use of terms showing respect for the receiver
of message.
 It is not at all biased.
Correctness :- Correctness in communication implies that
there are no grammatical errors in communication. Correct
communication has following features :
 The message is exact, correct and well-timed.
 If the communication is correct, it boosts up the
confidence level.
 Correct message has greater impact on the
audience/readers.
 It checks for the precision and accurateness of facts
and figures used in the message.
 It makes use of appropriate and correct language in
the message.
Q5. Explain the verbal and non verbal communication in
details & also explain its advantages and disadvantages.

Verbal communication means effectively presenting your

thoughts in verbal format i.e., by talking. Verbal
communication skills are essential in the world of business.
Be it a weekly meeting or presentation to stakeholders, the
importance of verbal communication is unparalleled.
People always remember a person who speaks clearly,
effectively, confidently, and charismatically.
Nonverbal communication, also called manual language, is
the process of sending and receiving messages without
using words, either spoken or written. Non-verbal
communication typically refers to hand and body
movements, gestures, facial expressions, physical
appearance, artifacts, space, etc. In other words,
nonverbal communication refers to the behavioral aspect
of communication, both intentional and unintentional.
Hence, nonverbal communication is also regarded as
“communication devoid of words.”
Advantages of Verbal Communication :-
 It saves time in communication.
 It is quick in obtaining feedback once delivered.
  It provides complete understanding of communication
delivered and there is chance to make it more clear in
case of doubts in interpretation of words or ideas.
 It is more reliable method of communication.
 It is flexible and effective for all.
 It is powerful means of persuation and control.
 It is cheaper way of communication and hence saves
money.
Disadvantages of Verbal Communication :-
 Emotions are visible and hence leads to trouble in
certain cases.
 It has no legal validity and hence will lead to problems
in certain situations.
 It does not provide permanent record unless it is
recorded with modern means of storage.
 It has issues when communicating with distant people.
 It is difficult for certain people to understand speech
due to various speech tones used in verbal
communication.
 This form of communication is not suitable for lengthy
message.
Advantages of Non-Verbal Communication :-
Easy demonstration :- Information can simply be offered
in non-verbal communication through using noticeable,
audio-visual and silent means of non-verbal
communication.
Substituting :- Non-verbal message may alternative for
spoken message especially if it is obstructed by
disturbance, disturbance, long-distance etc. for example
gestures-finger to mouth to indicate the need for quite,
face expressions- a nod instead of a yes.
Easy understanding :- This communication depends on
upon these factors facial expression, eye contact,
proximity, touching etc. which can help illiterate people to
understand that what speaker want to share .
Less wastage of time :- The message from the
non-verbal interaction is received by the recipient very fast.
For this reason, it decreases the waste of time of the
speaker.
Disadvantage of Non- verbal communication :-
A long conversation is not possible :- In non-verbal
conservation, lengthy discussion, and necessary details
are not possible. No one can talk about the particular
problems of the information.
Hard to understand :- Since in this type of communication
speaker only use gesture, facial expression, eye contact,
touch etc. for communication and it might become difficult
for some people to understand.
Costly :- In some cases, this type of communication
become costly because sometimes speaker use tools like
a neon sign, power point presentation, cinema etc. Which
are much expensive as equivalence to another form of
communication.

Q6. What are the importants types of communication skills

and discuss the importance of each ?

Communication skills are the abilities you use when giving

and receiving different kinds of information. Some
examples include communicating new ideas, feelings or
even an update on your project. Communication skills
involve listening, speaking, observing and empathising. It
is also helpful to understand the differences in how to
communicate through face-to-face interactions, phone
conversations and digital communications like email and
social media.
Types of Communication Skills :-
Listening Communication :- Listening is a mode where
you are receiving and processing every other form of
communication another person, or group of people, is
putting forward.
Verbal Communication :- Verbal communication means
effectively presenting your thoughts in verbal format i.e., by
talking. Verbal communication skills are essential in the
world of business. Be it a weekly meeting or presentation
to stakeholders, the importance of verbal communication is
unparalleled. People always remember a person who
speaks clearly, effectively, confidently, and charismatically.
Nonverbal communication :-
Nonverbal communication, also called manual language, is
the process of sending and receiving messages without
using words, either spoken or written. Non-verbal
communication typically refers to hand and body
movements, gestures, facial expressions, physical
appearance, artifacts, space, etc. In other words,
nonverbal communication refers to the behavioral aspect
of communication, both intentional and unintentional.
Hence, nonverbal communication is also regarded as
“communication devoid of words.”
Written Communication :- Written communication is
essential for communicating complicated information, such
as statistics or other data that could not be easily
communicated through speech alone. Written
communication also allows information to be recorded so
that it can be referred to at a later date. When producing a
piece of written communication, especially one that is likely
to be referred to over and over again, you need to plan
what you want to say carefully to ensure that all the
relevant information is accurately and clearly
communicated.
Interpersonal Communication :- Interpersonal
communication is the communication between one person
and another (or others). It is often referred to as
face-to-face communication between two (or more) people.
Both verbal and nonverbal communication, or body
language, plays a part in how one person understands
another.
Family Communication :- Family communication is the
study of the communication perspective in a broadly
defined family, with intimacy and trusting relationship. The
main goal of family communication is to understand the
interactions of family and the pattern of behaviors of family
members in different circumstances.
Political Communication :- Communication is one of the
most relevant tools in political strategies, including
persuasion and propaganda. In mass media research and
online media research, the effort of strategist is that of
getting a precise decoding, avoiding “message reactance”,
that is, and message refusal. The reaction to a message is
referred also in terms of approach to a message.

Q7. Why group discussion are held? Discuss different

techniques used in organisational group of discussion.

DO IT YOURSELF

Q8. What are the ways to improve Vocabulary ?

Vocabulary is the all the language and words either used
or understood by a person or group of people. An example
of vocabulary is all the words that a toddler understands.
7 Ways to Improve Your Vocabulary :-
Develop a reading habit :- Vocabulary building is easiest
when you encounter words in context. Seeing words
appear in a novel or a newspaper article can be far more
helpful than seeing them appear on vocabulary lists. Not
only do you gain exposure to unfamiliar words; you also
see how they’re used.
Use the dictionary and thesaurus :- Online dictionaries
and thesauruses are helpful resources if used properly.
They can jog your memory about synonyms that would
actually be better words in the context of what you’re
writing. A full dictionary definition can also educate you
about antonyms, root words, and related words, which is
another way to learn vocabulary.
Play word games :- Classic games like Scrabble and
Boggle can function as a fun way to expand your English
vocabulary. Crossword puzzles can as well. If you really
want to be efficient, follow up rounds of these word games
with a little note-taking. Keep a list of the different words
you learned while playing the game, and then study that
list from time to time.
Use flashcards :- A quick way to build a large vocabulary
is to study a number of words via flashcards. In today’s
digital age, a wide array of smartphone apps make
flashcards convenient and easy to organize. Aiming for
one new word a day is reasonable. You can always go for
more, but it may not be reasonable to assimilate dozens of
English words every single day.
Practice using new words in conversation :- It’s
possible to amass a huge vocabulary without actually
knowing how to use words. This means you have to take it
upon yourself to put your personal dictionary into use. If
you come across an interesting word in your reading,
make a point of using it in conversation. By experimenting
in low-stakes situations, you can practice the art of word
choice and, with a little bit of trial and error, hone in on the
right word for a particular context.

Q9. How Language games are used to develop the fluency

?
OR
How can language games be used to facilitate the
improvement of vocabulary in children?

Students can learn in a fun way by using language games.

Language games will stimulate and motivate them to
practice their English understanding through speaking.
From those reasons, it is clear that language games are
medias that can be used to improve the students‟
speaking ability.
Through well-planned games, learners can practice and
internalize vocabulary. Playing and competition that are
provided by games enhance the motivation of the
students. They also reduce the stress in the classroom. ...
In a way, students acquire language unconsciously since
their whole attention is engaged by the activity.

Q10. What is the role of grammer in communication ?

Grammar is one of the most important parts of learning

language. grammar shows the basic structures and rules
for making words and sentences also grammar has an
important role language component for forming words and
constructing English sentences among EFL/ESL learners.
most of the time English learners ignore or don’t pay
attention to know about grammar. this research shows why
English grammar is important in different situations,
especially in communication, like when we have informal
conversations or professional communication. And it
investigates the need for grammar for those who say
grammar doesn’t matter anymore, especially in a society
where texting and using slang terminology is so popular.
Therefore, a survey has been done with Kurdish EFL
learners to find out the importance of grammar. after the
data analyses, the result shows that grammar is very
important for forming words and sentences and it works
best for learning the English language among learners.
And it should be mainly practiced. thus knowing grammar
is the most important thing that will be helpful to improve
English for English learners and through grammar, they
can speak and communicate like native speakers.
 Using proper grammar helps you to think logically and
distinctly.
 You will develop effective communication skills
 It improves your fluency in the language
 Very beneficial when you are applying for a job
 Not being able to pass a message clearly, can
diminish your organization’s name
 Poor usage of grammar can give a negative
impression about you
  It helps you to build a reputation as a professional
 Helps you gain credibility

Q11. What are the ways to make the speech effective ?

Ways to make our speech Effective :-

Know your audience :- Talk to at least three to five
attendees of all levels ahead of time so you are relevant,
current and credible with your message. By getting a
sense of your audience ahead of time, you can make your
stories and examples more engaging and relevant. You
can learn how to share examples that make sense to
them, versus giving high-level examples that don't
resonate.
Be engaging :- Connect to your audience and keep it
lively. Don't over-teach or talk down to a group. People
want to be entertained and educated. If your speech is not
entertaining, don't try too hard, but do keep your content
real, lively and relevant. Use a prop or two as possible to
make your point.
Avoid death by PowerPoint :- I have heard stories of
presenters who've started a presentation by saying, "I'm
going to cover 120 slides today." That is a kiss of death.
Keep your slides, if you use them, full of images and light
on words. Your slides should make little sense without you
telling the story in tandem. If you have more than one slide
per minute, go back and edit your slides. You want people
to be focused on you speaking -- not on your slides or
video.
Use the power of eye contact :- Your audience is made
up of individuals, and you should make an effort to make
eye contact with each of them. Eye contact makes a
person feel personally engaged in a speech, and engaged
listeners are much more likely to be persuaded.
Tell compelling stories :- The power of storytelling lies in
the images that your audience will create in their heads as
you spin your yarn. Rather than just loading folks up with
information, if you tell a story, you’re making them active
participants in your performance. Stories—brief, relevant
stories—are a powerful tool.
Tell a memorable story :- When your audience leaves the
room, ask yourself what they will say to their spouse or
friend about your speech. Will you have shared with them
a memorable story or an idea with immediate take-home
action? A memorable story is one that they would share
with a family member at dinner.

Q12. Discuss the ways to prepare for professional

interview ?
As you're preparing for the interview, think about ways you
can show yourself in a positive light:
Punctuality - Arriving late will increase your stress levels
and give the employer a bad first impression, so do your
best to arrive in good time.
Positivity and enthusiasm - Be polite and professional
with any staff you meet before or after the interview and, if
you're feeling particularly nervous, remind yourself that the
worst thing that could happen is not getting the job. During
the interview, respond to questions with positive
statements, be enthusiastic about the job and avoid
badmouthing your previous employers or university tutors.
Body language :- Give a firm handshake to your
interviewer(s) before and after the session. Once you're
seated, sit naturally without slouching in your chair or
leaning on the desk. Throughout the interview, remember
to smile frequently and maintain eye contact.
Clarity :- Answer all questions clearly and concisely,
evidencing your most relevant skills, experiences and
achievements. It's acceptable to pause before answering a
difficult question to give yourself thinking time, or asking for
clarification if you're unsure what a question means. When
answering, don't speak too quickly.
Q13. What are the ways to acquiring reading skills ?

Here are some simple and effective ways to help students

build reading skills to better understand.
Annotate and highlight text :- Teach your students to
highlight and underline valuable information as they read.
Have students write notes on the pages they are reading
to help them stay focused and improve comprehension.
Students can also write down questions as they read to
receive more explanation on a new concept or to define a
new word.
Practice problem solving skills :- Blend real-world
problem solving skills into your curriculum. Have your
students write out solutions to the problem and discuss
their ideas as a class or in small groups.
Incorporate more senses :- Add in activities that
reinforce learning and comprehension by using more
senses as they read. Remind students to read with a pen
or pencil to annotate the text. Have your students take
turns reading out loud. Use projectors to guide your lesson
and write down questions for those who are visual
learners.
Set reading goals :- Have each student set their own
reading goals. This can help them take action in building
reading skills and students will be more mindful of how
they are improving.
Personalize the content :- Students can increase their
understanding by seeing how the material connects with
their life. Have your students make personal connections
with the text by writing it down on the page. You can also
help students comprehend the text by helping them see an
association with current events.

Q14. What the characteristics of good presentation ?

Opening and closing phrases:

It Should be carefully framed keeping in view the situation ,
audience and subject. The speaker must select an opener,
which attracts listeners attention and interest by using
relevant and neutral statements.
Audibility of voice and words:
The very first requirement of a good presentation is that .
in any given circumstance, the voice and words should be
audible.
Bring out the meaning:
It is not only the quality of the speakers voice and the clear
way in which he express his ideas; it is also the variety in
his voice and gestures. Any interesting subject may
become boring if a speaker of the subject is dull.
Simplicity:
The speaker should deliver the speech in simple words
and sentences. Simple words and sentences make the
speech effective.m
Sincerity:
Thought, feeling and imagination must stimulate a speech
if it is to sound sincere. all the three elements should be
present in a speech and the speaker must always think,
feel and imagine before he speaks if he is to bring out the
full meaning.
Use of quotations:
A speaker should be very cautious in using quotations. He
should avoid too many as well as long, foreign or Latin
quotations. When the quotations are used, they should be
correct and full.
Rehearsal:
Fear of forgetting may result in stage phobia. A speaker
with a stage phobia concentrations his mood excessively
on himself than on the listeners of the message. Constant
practice and self- confidence can, however, help in
overcoming stage phobia.
Q15. Explain :
Dyadic Communication :- Dyadic Communication
Communication between two people. In Dyadic
Communication, a person shares his thoughts with another
person. The communicator can also use charts, graphs,
animations, slides, music, sounds, video clips, his own
voice, gestures, body language, facial expressions, written
reports, and still images to tell what he wants to.

Communication :- Communication is simply the act of

transferring information from one place, person or group to
another. Every communication involves (at least) one
sender, a message and a recipient. This may sound
simple, but communication is actually a very complex
subject. The transmission of the message from sender to
recipient can be affected by a huge range of things. These
include our emotions, the cultural situation, the medium
used to communicate, and even our location. The
complexity is why good communication skills are
considered so desirable by employers around the world:
accurate, effective and unambiguous communication is
actually extremely hard.
Communication skills :- Communication skills are one of
the fundamental life skills which are required for greater
understanding of information. It can be done vocally,
visually, non-verbally and through written media. All these
are means of communication which are essential soft skills
which are required for a successful career. Communication
is an act of conveying meanings from one entity to another
with the use of understood signs, symbols and rules.
Communications skills, in a nutshell, are a set of activities
you make giving and receiving various kind of information.
Some of the examples of communicating are; expressing
your viewpoint on a topic, updating new additions on your
project, expressing feelings etc.
Interview :- The interview is a formal meeting between
two people (Interviewer and interviewee). The interview is
conducted to ask questions and obtain information from
the interviewee. An Interviewer is the one who asks
questions and an interviewee is who answers the
questions. In organizations or companies, interviews are
generally conducted to test the interviewee, check their
domain knowledge, examine their skills, scrutinize their
behavior and attitude, and many other aspects that are
required to fulfill organizational needs.
Soft Skills :- A soft skill is a personal attribute that
supports situational awareness and enhances an
individual's ability to get a job done. The term soft skills is
often used as a synonym for people skills or emotional
intelligence. Unlike hard skills, which describe a person's
technical ability to perform a specifically-defined task, soft
skills are broadly applicable across job titles and
industries. It's often said that while hard skills might get
someone an interview, soft skills will help that person get
(and keep) the job.
Difference between interviewer & interviewee :- As
nouns the difference between interviewer and interviewee
is that interviewer is one who interviews while interviewee
is someone being interviewed; the recipient of an
interview; usually, the one answering the questions.
Difference between synonyms & antonyms :-
The main difference between synonyms and antonyms is
that synonyms are words with similar meanings, whereas
antonyms are words with opposite meanings. Basically, a
synonym is the opposite of an antonym. It is very important
to know synonyms and antonyms of words when you are
learning a language. Especially, they help us to expand
our vocabulary and avoid repetition in our writing and
speech. Moreover, dictionaries and thesauruses often help
us to find synonyms and antonyms.

Principle of effective communication :- The principles of

effective communication are-
Principle of Simplicity: The message prepared for
communication should be simple and easy to understand.
Common words and simple sentences should be used.
Principle of Clarity: The message prepared for
communication should be clear. An ambiguous message
will not be able to make effective communication.
Principle of Brevity: The message should be concise in
nature. The reader may feel disturbed in receiving a long
message. So, only necessary information's should be
given in the message.
Principle of Planing: Before preparing any message the
communicator should plan for the message and after that,
he should plan for selecting media and process of sending
the message to the communicatee.
Principle of Accuracy: The facts and information
provided in the message should be accurate. Any wrong
information in the message may create confusions. As a
result, communication failure may occur.
Principle of Attentiveness: Effective listening is important
in effective communication. So, the receiver should be
attentive while receiving any message.
Principle of relevancy: The subject matter of
communication should contains relevant information.
Irrelevant and unnecessary things should be eliminated
from the subject matter of communication.
Principle of Feedback: Sending of message is not whole
thing for effective communication. To be effective a
feedback from the receiver is essential.
Principle of Time Consideration: The communicator
should consider the proper time for effective
communication. If communication is not made in time, Its
effectiveness is lost.
Principle of Language Control: Control of language is
important for effective communication. The communicator
should be careful in selecting words and forming
sentences.