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    Quiz EL Unit 4.

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    Darma Manurung
    This document contains a summary of an English listening and speaking lesson about shopping, returns, and negotiating. It includes exercises where the student listens to dialogs in stores and markets, identifies speakers and answers, asks product questions, discusses refund and exchange policies, and practices bargaining. The exercises cover returning defective items, making complaints, asking salespeople questions, and negotiating prices with vendors.

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    © All Rights Reserved
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    Quiz EL Unit 4.

    Uploaded by

    Darma Manurung
    174 views6 pages
    This document contains a summary of an English listening and speaking lesson about shopping, returns, and negotiating. It includes exercises where the student listens to dialogs in stores and markets, identifies speakers and answers, asks product questions, discusses refund and exchange policies, and practices bargaining. The exercises cover returning defective items, making complaints, asking salespeople questions, and negotiating prices with vendors.

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    Quiz EL unit 4.

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    This document contains a summary of an English listening and speaking lesson about shopping, returns, and negotiating. It includes exercises where the student listens to dialogs in stores and markets, identifies speakers and answers, asks product questions, discusses refund and exchange policies, and practices bargaining. The exercises cover returning defective items, making complaints, asking salespeople questions, and negotiating prices with vendors.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    174 views6 pages

    Quiz EL Unit 4.

    Uploaded by

    Darma Manurung
    This document contains a summary of an English listening and speaking lesson about shopping, returns, and negotiating. It includes exercises where the student listens to dialogs in stores and markets, identifies speakers and answers, asks product questions, discusses refund and exchange policies, and practices bargaining. The exercises cover returning defective items, making complaints, asking salespeople questions, and negotiating prices with vendors.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 6

    Name : Darma Manurung

    Npm : 20120018

    Meeting : Extensive Listening

    Unit 4

    I'd like a refund, please

    Get ready to Listen and speak

    •Match each word (a-h) with a definition (1-8)

    Answers :

    a a credit voucher ( 2 )

    b a refund ( 6 )

    c to exchange ( 4 )

    d a receipt ( 1 )

    e a extended warranty ( 7 )

    f faulty ( 8 )

    g to haggle ( 5 )

    h a bargain ( 3 )

    • ( 24 ) Listen to eight statments.for each statment.tick √ who you think is speaking.

    Answers :

    Customer Shop
    assistant
    a √
    b √
    c √
    d √
    e √
    f √
    g √
    h √

    A Listening – In a shop

    1 ( 25 ) Listen to maribel,a brazilian au pair working in london, return an item to a shop.

    Answer the questions. :

    a A blouse
    b it shrank after only one wash.

    c She asks for her money back.

    d Because she thinks there is no fault with it. She thinks Maribel washed it incorrectly.

    e Maribel decides to make a complaint.

    2 ( 25 ) Listen again and circle five mistakes in this complaint form. The first one has been done for
    you.

    Answers :

    Purchased: Last week

    Receipt : Yes

    Problem : Item has shrunk (only washed once).

    Action taken : No refund or credit voucher given.

    B Speaking - Returning items

    Speaking strategy: Making a complaint in a shop

    Speak up!

    3 Imagine you are a customer in a shop. Use the information below to complain to the shop
    assistants.

    Answers :

    a You say: Hello. I bought this notebook computer yesterday, but I'm afraid that the display doesn't
    work.

    b you say : Sorry, but the radio I bought last week has stopped working.

    c you say : I got this vase for my birthday, but l'm afraid it's cracked.

    d you say : I bought these shoes two months ago and l'm afraid that they're already failing apart.

    e you say : I'm sorry, but my new tennis racquet broke the first time I used it.

    Sound smart

    Showing emotion

    1 ( 26 ) The way you say something can be as important as what you actually say. Listen to this
    sentence spoken in two different ways.

    Answers :
    2 ( 27 ) Listen to six people each say Good morning. How are you? Match each speaker (1-6) with
    how you think they feel.

    Answers :

    1 Interested

    2 Bored

    3 worried

    4 Friendly

    5 Angry

    6 Tired

    3 ( 27 ) Listen again and repeat each sentence, copying the same intonation.

    Answers :

    C Listening - Understanding shop policy

    (28) Barbara is the manager of an electrical shop. Listen to her explain the shop's policy on refunds
    and exchanges. Tick / True or False for each statement.

    Answers :

    a (False)

    b (True)

    c (True)

    d (False)

    e (True)

    f (True)

    D Listening- Finding out more about a product

    1 (29) Listen to six questions this customer asks. Count the number of words in each question. A
    contraction (like Where's) is two words.

    Answers :

    a(5)

    b(6)

    c(5)

    d(6)
    e(5)

    f(7)

    2 ( 29 ) Listen again and write each question.

    Answers :

    a What size is the screen?

    b How long does the battery last?

    c Is this the latest model?

    d What's the picture quality like?

    e How big is the memory?

    f Can I plug it into my TV?

    3 ( 29 ) Listen again and repeat each question using the same stress and rhythm. What product do
    you think the customer is asking about?

    Answers :

    A digital camcorder

    4 30 Now listen to the sales assistant's answers. Write the number of each answer (1-6) next to
    the correct question (a-f) in Exercise 2.

    Answers :

    a4

    b3

    c2

    d6

    e1

    f5

    5 (31) The customer sees two new mobile phones on sale. Listen to the sales assistant talk about
    them and complete the missing information.

    Answers :

    S340 :

    a internet

    b video
    c six

    d Two-way

    410i :

    e. radio

    f 3,000

    g keypad

    h Ten

    E Listening - Bargaining

    1 (32) Pierre is at a market in London, haggling with a stallholder. Listen and tick / which 2
    sentences you hear the stallholder say.

    Answers :

    a Thats E35 to you (√)

    b Let's say 30 pound, then. How's that? (√)

    c lt's a bargain, I promise you. (√)

    d That is a cash price! (√)

    e lt's a deal.(√)

    F Speaking - Negotiating the price

    Speaking strategy: Reaching an agreement

    1 Look at these expressions you can use to accept or reject a price. To accept a price

    Answers :

    b Let's say 30 pound, then. How's that?

    c lt's a bargain, I promise you.

    d That is a cash price!

    e lt's a deal.

    Speak up!

    2 (33) Imagine you are at a market. Listen and accept or reject each offer on price.

    Answers :

    b best price
    c do

    d for cash

    e 'l give

    2 (32 )Listen again and complete Pierre's sentences.

    Answers :

    b No, I can't pay that. Is that your best price?

    c OK, that's fine. It's a deal.

    d Sorry, it's too much. I'll give you $10.

    e That's OK with me.

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