SB-10052520-6657

Technical Service Bulletin

37 Transmission warning message in cluster; gearbox in limp mode (DTC P17E100)

37 13 08 2034163/1 June 17, 2013.

Model(s) Year VIN Range Vehicle-Specific Equipment

A4 / S4 2010 - 2011 All S tronic Transmission

A5 / S5 2010 - 2012 All S tronic Transmission

Condition
 Customer may report that the transmission does not work correctly.
 Shortly after a cold start, the following message appears in the instrument cluster display: “Gearbox
Malfunction! Journey can be continued”. The gearbox is in limp mode until the key is cycled.
 The issue is very sporadic and cannot be reproduced with a test drive.

 DTC P17E1 (Gear positioner 2 mechanical malfunction) with

DFCC 9473 is stored in the transmission control module,
J743 (address word 02).
 The DFCC is the 4-6 digit code that is typically listed before
the fault code (Figure 1).

Figure 1. DFCC 4-6 digit code listed before the

fault code

Technical Background
Software error in the transmission control module.

Production Solution
New software in the transmission control module, J743, addressed the condition.

Page 1 of 3 plus attachment

© 2013 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.
Technical Service Bulletin
Service
SVM Update Instructions
1. Follow all instructions in the attached TSB, 2011732, 00 Software Version Management (SVM), operating
instructions.
2. Update the transmission control module, J743, using the SVM action code as listed in the table below if
necessary.
Model Engine and Old Software Old New Software New Software SVM Action
Transmission Part Number Software Part Number Version Code
Version (or higher)
(or lower)

S4 8K1927156K 0011 8K1927156K 0012

3.0 T-FSI
or 02A054
S tronic 0B5 8K2927156S 0002 8K2927156S 0003
S5 Cabriolet

Warranty
Claim Type: Use applicable claim type. If vehicle is outside any warranty, this Technical Service
Bulletin is informational only.

Service Number: 3481

Damage Code: 0039

Labor Operations: Update transmission control module 3481 2599 50 TU

Charge battery 2706 8950 10 TU

Diagnostic Time: GFF 0150 0000 Time stated on

diagnostic
protocol
(Max 20 TU)

Road test prior to service procedure 0121 0002 10 TU

Road test after service procedure 0121 0004 10 TU

Technical diagnosis at dealer’s discretion

(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)

Claim Comment: As per TSB #2034163/1

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

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© 2013 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.
Technical Service Bulletin
Additional Information
The following Technical Service Bulletin will be necessary to complete this procedure:
TSB 2011732: 00 Software Version Management (SVM), operating instructions.

All parts and service references provided in this TSB are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.

Page 3 of 3 plus attachment

© 2013 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.
Technical Service Bulletin
00 Software Version Management (SVM), operating instructions

00 12 32 2011732/9 February 7, 2012. Supersedes Technical Service Bulletin Group 00 number 10 – 02 dated
March 24, 2010 for reasons listed below.

Model(s) Year VIN Range Vehicle-Specific Equipment

All Audi 2002 on Not Applicable Not Applicable

Condition

REVISION HISTORY

Revision Date Purpose

9 - Revised header data (Added model years)

Revised Technical Background
Revised Service (Added image)

8 3/24/2010 Revised Technical Background

Revised Service (Added Response Codes section)

7 5/13/2009 Revised Service (Step 6)

6 12/15/2008 Revised Service (Step 3 – added information concerning use of wireless

VAS 5054A transmitter head)

5 11/17/2008 Revised Title to include Repair Group

4 10/21/2008 Revised Service (Step 3 – added information concerning Windows power

savings settings)
This Technical Service Bulletin (TSB) details the general process for carrying out a Software Version Management
(SVM) software update for any TSB or Update.
Troubleshooting information is included in the Additional Information section.
Please refer to the upcoming TSBs covering detailed aspects of SVM. They will be listed under group “99”.

Technical Background
SVM was developed with the main goal of ensuring each Audi vehicle has the correct electronic control units with
the correct software versions installed when it leaves the dealership repair facility.

Page 1 of 10
© 2012 Audi of America, Inc.
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Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
SVM is a feature of GFF that has a subset of
functions or components as seen in Figure 1. These
functions are explained below. A VAS 5051B, VAS
5052A, or VAS 6150(A/B/C) diagnostic tool is
required to read out the vehicle control unit data and
send it to the SVM server (also called an “SVM
communication”). Figure 1. Subset of SVM functions

1. SVM – Specified/actual comparison

Goal: This function is designed to ensure all electronic control units installed in the vehicle have the correct
part numbers, software versions, coding and parameterization. It will not suggest a control unit software
update. During this SVM communication, the part numbers and software versions of the actual control units
installed in the vehicle will be sent to the SVM servers. This “actual” data is then compared to the “specified”
data in the SVM database for a particular vehicle. The specified data stored on the SVM servers is also
referred to as the vehicle “reference”.

What an SVM Spec/Actual can do:

• Document any changes to an electronic control unit’s hardware/software part numbers, hardware/software
versions, and provide feedback to the user if these changes are accepted or rejected.
1
• When new parts are installed, it will also calculate coding changes or parameterization changes. If a
“hardware replacement suggestion” is given, then a conflict exists with the vehicle reference for that
control unit (i.e. SVM expects a different part number or software version for the control unit in question).

• As a rule, SVM will not allow a control unit with the same part number as the original part to be installed if
the new part contains an older software revision. In this situation, SVM will return a hardware change
2
suggestion . In these special cases a new vehicle reference must be manually set by an Audi Product
Support Engineer. Please contact the Technical Assistance Center Helpline if you suspect this is the
case.

2. SVM - Direct Input: SVM code for problem related update

Goal: This function performs any additional functions which cannot be performed with an SVM Spec/Actual.
Those functions include the following.

What an SVM code can do:

3
• Update the software in a flash-capable control unit if the SVM code is valid for the vehicle.

• After the software update is completed, an additional SVM Specified/Actual comparison will be performed
to calculate a new coding and/or parameterization and to document all control unit changes as a new
reference in the SVM database.

• SVM Codes should not be used to update a control unit without knowing the solution(s) the software
update provides. To update control unit software, the technician must first diagnose the condition in the
vehicle and find an applicable TSB that provides a valid SVM Code. Randomly trying out multiple SVM
Codes wastes time and can sometimes cause conflicts in the SVM database.

• SVM codes can also be used to document manual software updates to the vehicle’s systems, as in the
case with MMI Software Package (ZUG) updates. These types of updates are performed manually with a
CD/DVD/SDcard. An SVM code for an MMI update documents the changes in the SVM database and
provides coding and/or parameterization suggestions. It does not perform any software updates.
Page 2 of 10
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
SVM codes for MMI Software Package (ZUG) updates will only complete successfully if every control unit is
updated to the correct software level. This is especially important when a control unit fails/dies during the
manual software update process and is then later replaced, but not updated after it is installed. Since the new
replacement control unit was not updated the SVM code will fail. The replaced control unit must be updated
prior to running the SVM code.

• SVM Exchange (XCHG) Codes can also be used to aid in the installation of new service parts when an
SVM spec/actual cannot code or parameterize the replacement control unit, as with all Audi airbag control
units.

It is critical to note SVM XCHG codes must be run immediately after a new control unit is installed in the
vehicle. If an SVM Spec/Actual is performed instead, it will create an invalid vehicle reference in the SVM
database. Once this occurs the SVM XCHG code will not function properly. The only way to resolve this issue
is to contact the Technical Assistance Center Helpline to have the vehicle reference manually set. To find the
SVM XCHG code, follow the parts bulletin listed in ETKA or search for an applicable Technical Service
Bulletin.

3. SVM - Direct Input: SVM code for vehicle conversion

Goal: This function allows for a factory approved retrofit of additional control unit(s) using a valid SVM Code
for Vehicle Conversion.

• This type of SVM code is documented inside the installation instructions for the control unit and is typically
performed as the last installation step. You can identify an SVM code for conversion by the way it is
named. They are typically named “050XXX”.

4. SVM – Activations
Goal: This function is designed to activate additional features or functions within an already installed control
unit using an Activation Code and possibly additional PIN codes or Customer codes.

• This function is designed with a security system similar to installing a new operating system on a personal
computer. Currently, SVM Activation codes are only being used with navigation map data updates for
vehicles with MMI3G/3G+. The customer no longer needs to purchase the Navigation map data. Instead
the customer must purchase an “Activation Packet” to unlock the map update in the MMI system. The
Activation Packet consists of an Activation Code, Activate Number, and Pin Code. Once the Activation
information is used, it becomes permanently tied to the customer’s vehicle in the SVM database and
cannot be reused with another vehicle.

5. SVM – communication, checking

Goal: This function allows the user to check the VAS Tester’s SVM online connection status to ensure the
tester is communicating with the SVM server.

Page 3 of 10
© 2012 Audi of America, Inc.
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Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin

Tips:
1
• Parameterization refers to data written into the control unit by SVM to customize the software functionality
for the specific vehicle or country of operation. It is often referred to as the “calibration data.” It is critical
the parameterization is executed anytime it is suggested by SVM to ensure the proper functionality of the
control unit. Not all control units are parameterized by SVM.
2
• It is also important to note that if there are any “Hardware Change Suggestions” any time when an SVM
code is run, a new vehicle “Reference” will NOT be set in the SVM database. This is to prevent any bad
data from being documented in the reference. This can create an issue where repeat coding and/or
parameterization suggestions are given with all subsequent SVM communications (Spec/Actual or SVM
code). All “Hardware Change Suggestions” should be resolved prior to an SVM code being executed!
Once the hardware issue is resolved, the SVM code must be run again to set the new reference.
3
• It is important to note that almost all SVM codes will automatically perform a “Quick Test” to verify if the
SVM code is valid for the vehicle prior to performing the software update. This is done to speed up the
process and provide immediate feedback to the tech of whether or not SVM will be able to
code/parameterize the control unit after the software update is completed. If SVM finds an issue it will
indicate the SVM code is valid for the vehicle, but cannot be completed.

Production Solution
Not applicable.

Service

1. Address or record any DTCs related to any additional customer concerns before continuing. The
reason for this is that any sporadic DTCs could be automatically erased at the end of the SVM
communication.

Tip: Sporadic communication DTCs will be created during the flash procedure and will be
automatically erased along with all other pre-existing sporadic DTCs at the end of the SVM test plan.

Tuning is the addition or modification of any component that causes an Audi vehicle to perform
outside the normal parameters and specifications approved by Audi of America, Inc. If you encounter
a vehicle with a tuned engine control module (ECM) or transmission control module (TCM), your
dealership must do the following before performing any procedure that updates ECM or TCM
programming:
• Notify the owner that their ECM or TCM was found to have been tuned.
• Notify the owner that any damage caused by the tuning of the ECM or TCM (including any adverse
emissions consequences) will not be covered by Audi of America, Inc. warranties.
• Obtain the owner's written consent (see attached Control Module Tuning form) for any requested
repair - under warranty or outside warranty - that requires flashing that will automatically overwrite
the tuned program.

Page 4 of 10
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin

Tip: Any programming update (flash) may overwrite any tuned ECM or TCM programming.

2. Ensure the TSB stating the condition in the vehicle applies to the customer complaint. Ensure the
VAS Tester operator has a valid GeKo user ID and password. Perform only operations explicitly stated
in the TSB or Update.

3. Verify that the following tester requirements are met

• VAS 5051B, VAS 5052A, or VAS 6150(A/B/C) with minimum Base CD Version 19.01 with Brand
CD 19.36 installed.

• Tester is plugged into an 110V AC power supply at all times.

• Connect VAS 5051B and VAS 5052A to the local network via LAN/Ethernet cable.
• Connect VAS 6150(A/B/C) to the local network via LAN/Ethernet cable. A WiFi connection is not
recommended due to the possibility of signal dropouts during the online communication.

• For B7 A4s after VIN 8E_5A400000, always use the 6017B K Line Adapter to ensure
communication to all modules.

• If the Bluetooth wireless VAS 5054A transmitter head is used in conjunction with a VAS 5052A or
VAS 6150(A/B/C) tester, the transmitter head MUST BE connected with a USB cable to the tester.

• Ensure the Windows power savings are set correctly (disabled) for VAS testers operating with an
open Windows interface in which users have access to all regular PC operating system functions
(implemented by running the Base V14.00.00 Recovery DVD).

• VAS 5051B, VAS 5052A, or VAS 6150(A/B/C) with minimum Base CD Version 19.01 with Brand
CD 19.36 installed.

• Tester is plugged into an 110V AC power supply at all times.

Note:
If the Windows screensaver activates during a control module software update and the hard drive
shuts down as a result of the power settings, a control module failure may result. Refer to Service
Circular ATE-08-23 for more information.

Note:
Do not use a 6017 or 6017A while flashing. Doing so may result in complete control module failure.

4. Verify that the following vehicle requirements are met:

• Battery must have a minimum no-load charge of 12.5V.

• Connect vehicle to a powered Audi-approved battery charger. Do not use a trickle charger or
battery maintainer.

• Turn off the radio and all other accessories, and when necessary, switch off running lights by
applying the emergency brake or through the MMI option menu.

Page 5 of 10
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
• Turn off any appliances with high electromagnetic radiation (such as mobile phones).

• If communication with a module cannot be properly established, appropriate repairs must be made
before attempting SVM. If the tester cannot communicate with a module, the tester cannot flash
software onto the module.

5. Enter the SVM code into the User Test Plan by

selecting the Audi Flashing option at the main
tester screen, unless otherwise directed by the
TSB or TAC Helpline.

Figure 2. Audi Flashing.

Tip: If you do not have the latest Base/Brand CD installed on the tester, then the SVM code may
fail and return an “ASM-MCD base system error” because the tester is not capable of reading the
software flash file. Starting with the model year 2010, some software files have changed and cannot
be read with base tester software level 15 or lower. Level 16 or higher must be installed on the tester
along with all released patches found on ServiceNet. VAS Tester Patches can be found using
→ www.AccessAudi.com >> Special Tools and Equipment >> VAS Tester Information >> Software.

6. Follow the SVM update procedure and enter the SVM Code found in the appropriate TSB when
prompted.

Page 6 of 10
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
• Enter your GeKo ID when requested. Data will be transmitted to the SVM server, and the server will
respond with instructions to continue. (See detailed descriptions in the Response Codes table
below.) The procedure may include one, or any combination of the following, for one or multiple
control modules as specified in the TSB or Update:
Update a control module (flash).
Code a control module.
Parameterize a control module.
Check hardware of a control module.
A hardware change suggestion will occur when SVM does not recognize the control module as valid
for the vehicle. As stated before, there is a conflict between specified (i.e. reference) and actual
hardware/software part number or software versions. If there is no customer concern and no DTC
regarding this control module, report the issue then first ensure you have the correct part
installed. Then check to see if there is an applicable TSB indicating an SVM XCHG code is
required. Finally, if no part issue is found and no supporting TSB is found, then contact the Technical
Assistance Center (TAC) with the required information specified in the Additional Information section
below. For MMI control units, it is possible the SVM code for feedback documentation was not
performed after an update via CD was performed. Always report MMI issues to the TAC before
attempting a repair.

7. Always continue until the following text is displayed: Vehicle conversion/update has been successfully
performed. The changes have been stored in the system. Thank you.

Tip: The SVM Process must be completed in its entirety so the database receives the update
confirmation response. A warranty claim may not be reimbursed if there is no confirmation response
to support the claim or if action that is not explicitly stated in the TSB or Update is taken.

8. Verify that all steps or special procedures mentioned in the TSB/UPDATE have been carried out. Then
finish the test plan and exit GFF via the Go to button. Answer the Warranty questions accordingly and
print out or save the diagnostic log when prompted.

Tip: During the flash procedure an estimated time will be shown. This value is not used for
actual SRT calculation.

Basic SVM Response Codes

SVM can provide a response code with a repair suggestion or after a successful repair. The response code will
appear in the diagnostic log.

Page 7 of 10
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin

Code Description Action to be taken

ERP0031I* The SVM Code was Perform an SVM Specified/Actual comparison and carry
successfully processed but a out the coding or parameterization suggestion.
coding or parameterization of
a control unit may still need to
be performed.

ERP0032I* The control unit(s) to be The control unit installed in the vehicle is not part of the
updated does not match the SVM update, the control module installed on the vehicle is
requirements for the SVM not talking on the CAN bus, or the part on the vehicle is
code. older than the original part. Ensure the correct SVM Code
was entered, ensure the TSB applies to the vehicle, and
check the hardware to ensure it’s correct for the vehicle.
Perform a hard reset on the module and retry the SVM
code. If the hardware/software levels of the replacement
part are older than the original part, then contact TAC
A
because a new CARPORT reference will need to be
created in the SVM system.

ERP0033I* Additional coding, Follow the software update, new coding, or

ERP0042I parameterization, or a parameterization suggestion.
software update may need to
ERP0044I be carried out as a result of
ERP0046I the SVM code.

ERP0034I* A hardware change A control unit installed on the vehicle is not correct for the
ERP0045I suggestion from an SVM vehicle for one of the following reasons. Either the control
Code or SVM Specified/Actual unit is incorrect for the vehicle (compare results of ETKA
ERP0048I comparison. FI Search versus Part Number search) or the control unit
is of an older vintage than the original part installed on the
vehicle (old stock service part). Additionally it is possible a
software update using a CD was performed on the MMI
system without the proper SVM Code being executed
after the update. If the part is confirmed to be newer than
the original part, then on a rare occasion, the part being
installed can be missing from the SVM system. If this is
the case, then a hardware change will be suggested since
the part is not known to the system. In the event this
occurs, please contact TAC so the SVM system can be
updated.

Page 8 of 10
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
ERP0038I The control unit(s) to be The control unit installed in the vehicle is not part of the
updated does not match the SVM update or the control module installed on the vehicle
requirements for the SVM is not talking on the CAN bus. Recheck to make sure the
code. correct SVM Code was entered, make sure the TSB
applies to the vehicle, and check the hardware to ensure
it’s correct for the vehicle. Perform a hard reset on the
module and retry the SVM code.

ERP0039I* The SVM Code performed All necessary actions taken by the SVM code were
ERP0040I successfully. performed successfully. Nothing additional is required.

ERP0050I

ERP0041I The SVM Code performed A control unit installed on the vehicle is not correct for the
successfully but there are still vehicle or the SVM Code for document feedback was not
repair suggestions to other performed after a CD update was performed on the MMI
Control Units not featured in system.
the SVM Code update.

ERP0043I Additional coding and/or Follow the new coding or parameterization suggestion.
parameterization needs to be
performed
* The response code is specific to an SVM code that affects the MMI system (i.e. when an SVM code is performed
after an MMI CD update, these response codes are returned).
A
CARPORT is the database in Germany that contains all control unit information (part numbers and software
versions) for each vehicle produced by AUDI AG.

Warranty
This TSB is informational only and not applicable to any Audi warranty.

Page 9 of 10
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin

Additional Information
Checking for Internet Connectivity
With the tester connected to the internet, add and carry out the SVM Communication Test to the GFF test plan
which can be found here:
Audi Flashing >> SVM Communication, Checking
-OR-
GFF >> Go To >> Function/Component Selection >> SVM >> SVM Communication, Checking
GeKo Registration and ID Check
To obtain a GeKo user ID and password, follow the instructions in the GeKo ID Request form found here:
→ www.audi.techliterature.com >> Service >> Documents >> Service and Repair >> GeKo ID Request Form
nd
(located on the 2 page listing)
To check your GeKo ID, perform the following test from the Tester Startup Screen with the tester connected to the
internet:
Administration >> Network Settings >> GeKo Test
Testing the SVM Connection
SVM Communication checking - It will ask for your user ID and Password. If the test fails, change the port, cord,
and/or tester and run this test again.
Further Tester Assistance
If any of the listed troubleshooting procedures and/or checks result in errors or yield no solution and further
assistance is required, please follow these steps:
1. Utilize the information contained in the Function Description button in the tester at the point of the error.
2. Report the problem to the shop network administrator for further investigation.
3. Contact the responsible support team for further assistance:
• Service Department Applications (GeKo, ElsaWeb, and ServiceNet): 866-892-3375.
• VAS Tester Software Subscriptions: Orders need to be placed via → www.audi.techliterature.com
• VAS Tester Software Support: 888-896-1298.
Technical Assistance Center Contact Requirements
Contact the TAC via the Technical Assistance Contact System in ElsaWeb in cases where there is a clear
technical issue with the vehicle or response from the SVM system. Always include the following information in the
ticket:
• SVM Action Code attempted.
• Control module(s) address word(s) that are in question.
• The complete tester diagnostic log from the GFF session.
All parts and service references provided in this TSB are subject to change and/or removal. Always check with
your Parts Dept. and service manuals for the latest information.

Page 10 of 10
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.