Research Synopsis: Satisfaction of Employee Regarding The Quality of Work Life in Banking Sector (Icici Bank)

Research Synopsis
ON
SATISFACTION OF EMPLOYEE REGARDING THE

QUALITY OF WORK LIFE IN BANKING SECTOR
(ICICI BANK)
In partial fulfillment of the requirement for

MBA Degree Program
Session 2009-11
Of Uttar Pradesh Technical University, Lucknow
GLA Institute of Technology and Management, Mathura
UNDER THE SUPERVISION OF: SUBMITTED BY:

Mrs. AKANKSHA CHATTERJEE UMA PAL
Assistant Professor M.B.A.-II (SEC. B)
Department of Management Studies ROLL NO. 0906370110
INTRODUCTION
Quality of Work Life (QWL) has become one of the most important issues these
days in every organisation. Employees are the force that is behindevery successful
organisation. No organisation can become successful with technology only because
for the use of technology also, organisations need to have strong work force.
Quality of Work Life was the term actually introduced in the late 1960’s. From that
period till now the term is gaining more and more importance everywhere, at every
work place. Initially quality of work life was focussing on the effects of
employment on the general well being and the health of the workers.
But now its focus has been changed.Every organisation need to

give good environment to their workers including all financial and non financial
incentives so that they can retain their employees for the longer period and for the
achievement of the organisation goals.Quality of working.
The factors that influence and decide the Quality of work life are:
1.Attitude 2. Environment 3. Opportunities 4. Nature of Job 5. People 6. Stress

Level 7. Career Prospects 8. Challenges 9. Growth and Development 10. Risk
Involved and Reward.
At the end we can say that a happy and healthyemployee will give better turnover,
make good decisions and positively contribute to the organizational goal.
Overview of ICICI BANK :-
ICICI Bank is India’s second-largest bank with total assets of Rs. 3,663.74
billion (US$ 76 billion) at September 30, 2009 and the half year ended September
30, 2009.
The Bank has a network of 1,563 branches and about 4,883 ATMs
in India and presence in 18 countries.ICICI Bank offers a wide range of banking
products and financial services to corporate and retail customers through a
variety of delivery channels and through its specialised subsidiaries and affiliates
in the areas of investment banking, life and non-life insurance, venture capital and
asset management.
OBJECTIVE OF STUDY :-
1- The Objective of my study is to have an insight into the Quality of Work Life in
the Branches of ICICI Bank Ltd. Because of high pressure in the Banks due to
recessionemployees are the worst sufferers.
2- My purpose of the study is to know the satisfaction level of employees

of ICICI bank Ltd.
3- Is ICICI Bank providing good policies to employees regarding

training, workingconditions, performance appraisal etc or not.
LITERATUREREVIEW :-
Hackman and Oldham (1976)
drew attention to what they described as psychological growth needs as relevant to

the consideration of Quality of working life. Several such needs were identified;
Skill variety, Task Identity, Task significance, Autonomy and Feedback. They
suggested that such needs have to be addressed if employees are to experience
high quality of working life..
Mirvis and Lawler (1984)
suggested that Quality of working life was associated with satisfaction with wages,
hours and working conditions, describing the “basic elements of a good quality of
work life” as; safe work environment, equitable wages, equal employment
opportunities and opportunities for advancement.
Baba and Jamal (1991)
listed what they described as typical indicators of quality of working life,

including: job satisfaction, job involvement, work role ambiguity, work role
conflict, work role overload, job stress, organizational commitment and turn-over
intentions. Baba and Jamal also explored routinisation of job content, suggesting
that this facet should be investigated as part of the concept of quality of working
life.
Sirgy et al.; (2001)
suggested that the key factors in quality of working life are: Need satisfaction
based on job requirements, Need satisfaction based on Work environment, Need
satisfaction based on Supervisory behaviour, Need satisfaction based on Ancillary
programmes, Organizational commitment.
RESEARCH METHODOLOGY :
1- To achieve the Objectives of my study personal interviews were done as the
mode of survey so that maximum information could be collected.
2- Employees at various levels working in the Branches were interviewed and

Questionnaire was filled up.
3 - S e c o n d a r y D a t a c o l l e c t e d t h r o u g h v a r i o u s w e b s i t e & j o ur n a l s .
DATA COLLECTION
PRIMARY DATA : Through Questionnaire
SECONDARY DATA: Through Internet, journals, magazines, website,

presentations
SAMPLE DESIGN
Sample Size - 100
Sources of Data - Both Primary & Secondary Data
Primary Data - Filled Questionnaires from 100 respondents
Secondary Data - Through ICICI Journals, Magazines

BIBLIOGRAPHY
www.google.com
www.icicibank.com
Human Resourse Management By Aswasthappa

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Research Synopsis

SATISFACTION OF EMPLOYEE REGARDING THE

In partial fulfillment of the requirement for

GLA Institute of Technology and Management, Mathura

UNDER THE SUPERVISION OF: SUBMITTED BY:

But now its focus has been changed.Every organisation need to

1.Attitude 2. Environment 3. Opportunities 4. Nature of Job 5. People 6. Stress

2- My purpose of the study is to know the satisfaction level of employees

3- Is ICICI Bank providing good policies to employees regarding

drew attention to what they described as psychological growth needs as relevant to

Mirvis and Lawler (1984)

Baba and Jamal (1991)

listed what they described as typical indicators of quality of working life,

Sirgy et al.; (2001)

2- Employees at various levels working in the Branches were interviewed and

PRIMARY DATA : Through Questionnaire

SECONDARY DATA: Through Internet, journals, magazines, website,

Sample Size - 100

Sources of Data - Both Primary & Secondary Data

Primary Data - Filled Questionnaires from 100 respondents

Secondary Data - Through ICICI Journals, Magazines

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