HW Partial Fault

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The document describes operating instructions and remedy actions for partial hardware faults in Ericsson radio equipment.

The document covers hardware faults related to antenna units, device groups, field replaceable units, plug-in modules and support units.

The document describes remote, cell site and tower top troubleshooting steps as well as locking, replacing and unlocking hardware for different types of faults.

HW Partial Fault

Operating Instructions

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Copyright

© Ericsson AB 2019. All rights reserved. No part of this document may be


reproduced in any form without the written permission of the copyright owner.

Disclaimer

The contents of this document are subject to revision without notice due to
continued progress in methodology, design and manufacturing. Ericsson shall
have no liability for any error or damage of any kind resulting from the use of this
document.

Trademark List

All trademarks mentioned herein are the property of their respective owners.
These are shown in the document Trademark Information.

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Contents

Contents

1 Select Remedy Action for HW Partial Fault 1

2 Remedy Action for AntennaNearUnit: Any Additional Text 4

3 Remedy Action for DeviceGroup, FieldReplaceableUnit: AIR


internal sync link error 5
3.1 Remote Troubleshooting 5
3.2 Cell Site Troubleshooting 5
3.3 Tower Top Troubleshooting 6

4 Remedy Actions for DeviceGroup, FieldReplaceableUnit: Not


functional carrier HW resources <Downlink> 8
4.1 Remote Troubleshooting 8
4.2 Cell Site Troubleshooting 8
4.3 Tower Top Troubleshooting 9

5 Remedy Actions for DeviceGroup, FieldReplaceableUnit: Not


functional carrier HW resources <Uplink> 11
5.1 Remote Troubleshooting 11
5.2 Cell Site Troubleshooting 11
5.3 Tower Top Troubleshooting 12

6 Remedy Action for DeviceGroup: Any Other Additional Text 14

7 Remedy Actions for FieldReplaceableUnit: Any other


additional text 15
7.1 Remote Troubleshooting 15
7.2 Cell Site Troubleshooting 15

8 Remedy Actions for PlugInModule 17

9 Remedy Actions for SupportUnit 18

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HW Partial Fault

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Select Remedy Action for HW Partial Fault

1 Select Remedy Action for HW Partial Fault

HW Partial Fault is a minor alarm.

Table 1 Alarm Summary


Managed Object Additional Text Link to Remedy Actions
AntennaNearUnit Any additional text Remedy actions
DeviceGroup AIR internal sync Remedy actions
link error
DeviceGroup Not functional Remedy actions
carrier HW resources
[ DL/A ]
DeviceGroup Not functional Remedy actions
carrier HW resources
[ DL/B ]
DeviceGroup Not functional Remedy actions
carrier HW resources
[ DL/C ]
DeviceGroup Not functional Remedy actions
carrier HW resources
[ DL/D ]
DeviceGroup Not functional Remedy actions
carrier HW resources
[ DL/A DL/B ]
DeviceGroup Not functional Remedy actions
carrier HW resources
[ DL/C DL/D ]
DeviceGroup Not functional Remedy actions
carrier HW resources
[ DL/A DL/B DL/C
DL/D ]
DeviceGroup Not functional Remedy actions
carrier HW resources
[ UL/A ]
DeviceGroup Not functional Remedy actions
carrier HW resources
[ UL/B ]
DeviceGroup Not functional Remedy actions
carrier HW resources
[ UL/C ]

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HW Partial Fault

Managed Object Additional Text Link to Remedy Actions


DeviceGroup Not functional Remedy actions
carrier HW resources
[ UL/D ]
DeviceGroup Not functional Remedy actions
carrier HW resources
[ UL/A UL/B ]
DeviceGroup Not functional Remedy actions
carrier HW resources
[ UL/C UL/D ]
DeviceGroup Not functional Remedy actions for
carrier HW resources downlink
[ UL/A UL/B DL/C
Remedy actions for
DL/D ]
uplink
DeviceGroup Any other additional text Remedy actions
FieldReplaceableUnit AIR internal sync Remedy actions
link error
FieldReplaceableUnit Not functional Remedy actions
carrier HW resources
[ DL/A ]
FieldReplaceableUnit Not functional Remedy actions
carrier HW resources
[ DL/B ]
FieldReplaceableUnit Not functional Remedy actions
carrier HW resources
[ DL/C ]
FieldReplaceableUnit Not functional Remedy actions
carrier HW resources
[ DL/D ]
FieldReplaceableUnit Not functional Remedy actions
carrier HW resources
[ DL/A DL/B ]
FieldReplaceableUnit Not functional Remedy actions
carrier HW resources
[ DL/C DL/D ]
FieldReplaceableUnit Not functional Remedy actions
carrier HW resources
[ DL/A DL/B DL/C
DL/D ]
FieldReplaceableUnit Not functional Remedy actions
carrier HW resources
[ UL/A ]

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Select Remedy Action for HW Partial Fault

Managed Object Additional Text Link to Remedy Actions


FieldReplaceableUnit Not functional Remedy actions
carrier HW resources
[ UL/B ]
FieldReplaceableUnit Not functional Remedy actions
carrier HW resources
[ UL/C ]
FieldReplaceableUnit Not functional Remedy actions
carrier HW resources
[ UL/D ]
FieldReplaceableUnit Not functional Remedy actions
carrier HW resources
[ UL/A UL/B ]
FieldReplaceableUnit Not functional Remedy actions
carrier HW resources
[ UL/C UL/D ]
FieldReplaceableUnit Not functional Remedy actions for
carrier HW resources downlink
[ UL/A UL/B DL/C
Remedy actions for
DL/D ]
uplink
FieldReplaceableUnit Any other additional text Remedy actions
PlugInModule N/A Remedy actions
SupportUnit N/A Remedy actions

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HW Partial Fault

2 Remedy Action for AntennaNearUnit: Any


Additional Text

1. Identify the faulty RET or TMA and inspect it visually.


— If a cable is missing, connect a new cable.

— If a cable is disconnected, reconnect the loose ends.

— If a cable is physically damaged, replace it with a new cable.

— If a cable looks dirty, clean the connections on both ends of the cable.
Disconnect the cable, use a suitable cleaning kit to clean the connectors,
and reconnect the cable.

Note: In an AIR unit, the RET is integrated and cannot be inspected


separately.
If the alarm remains, do the following:

2. Restart the faulty RET or TMA. Refer to Manage Hardware Equipment.


If the alarm remains, do the following:

3. Replace the RET or TMA. Refer to Manage Hardware Equipment.

Note: In an AIR unit, the RET is integrated and cannot be replaced


separately. To replace an AIR unit, see Replacing Antenna
Integrated Radio Units.
If the alarm remains, do the following:

4. Reinsert the original hardware.

5. Contact the next level of support and provide log files required by Data
Collection Guideline.

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Remedy Action for DeviceGroup, FieldReplaceableUnit: AIR internal sync link error

3 Remedy Action for DeviceGroup,


FieldReplaceableUnit: AIR internal sync link
error

Note: The AIR Internal Sync Link Fault is an internal non-serviceable


connection fault. The unit can still be used until a replacement unit is
available. Postpone locking the board until the unit is replaced.

The Internal Sync Link and Local Timing Unit have a dependency on a stable
Network Synchronization reference which is provided through the CPRI or eCPRI
link. It is important to check for these issues and rule them out.

3.1 Remote Troubleshooting

1. Check alarm history logs and determine if multiple RRUs are raising the
alarm. If multiple radio units are raising the alarm, focus troubleshooting on
a component that is common to all the units (for example HWAC, Digital Unit
or Power).

2. Ensure that any alarms associated with the Digital Unit(s) reporting
environmental (Temperature Abnormal) or synchronization or timing (Loss
of Tracking) fault are prioritized and addressed first.

3. Check the system configuration to ensure the correct Ericsson Supported


SFPs are used (INVRXBG command can be used).

4. Check the alarm history and if the alarm occurrence is infrequent, restart the
faulty unit. See Manage Hardware Equipment.
If the alarm remains, do the following:

5. Continue with the next section.

3.2 Cell Site Troubleshooting

If multiple radio units are raising alarms, check for issues on common
components.

1. Ensure that not any site level HWAC Issue(s) have been addressed.

2. Ensure that not any GPS or Timing Unit synchronization issues have been
addressed.

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HW Partial Fault

3. Check for fiber cable issues that can impact multiple links (such as damage,
theft, or wildlife).

4. Address any site power dimensioning issues (such as power plant capacity &
excessive DC feeder voltage drop).
If a single radio unit is raising the alarms, check RRU Power Supply.

5. Check the circuit breaker, surge protection and cabling.

6. Check and ensure that the power supply or power plant of the site is
dimensioned correctly.

7. Power cycle the RRU by toggling the breaker.


If the alarm remains, do the following:

8. Run the INVRXB printout and troubleshoot any RiLinks that are reporting
issues.

9. Verify that the correct SFP modules are used, see SFP Module Selector Guide.

10. Check for correct fiber cable type, that it is not damaged, has correct bend
radius and is correctly weatherproofed.

11. Check that the fiber connections are clean.

12. If necessary, replace the fiber cable or the defective SFP. For a list of
supported SFP, see Spare Parts Catalog.
If the alarm remains, do the following:

13. Continue with the next section.

3.3 Tower Top Troubleshooting

1. Ensure that the radio is mounted and installed correctly.

2. Ensure that all power connections and RF cabling are secure.

3. Ensure correct weatherproofing.

4. Check external surge protection device.

5. Ensure that proper installation clearance and cooling was observed to allow
for appropriate airflow.

6. Inspect the RiPort fiber connections. For more information, see to Handling
SFP Modules and Optical Cables.
— Check for correct fiber type, that it is not damaged, has correct bend
radius and is correctly weatherproofed.

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Remedy Action for DeviceGroup, FieldReplaceableUnit: AIR internal sync link error

— Check that the fiber connections are clean.

— If necessary, replace fiber or defective SFP. For a list of supported SFP


modules, see the Spare Pars Catalog document.
If the alarm remains, do the following:

7. Lock the faulty unit. See Lock Board or Manage Hardware Equipment,
depending on the CPI library used.

Note: If the HW Partial Fault alarm is related to an internal sync link


error, the unit can still be used until a replacement unit is available.
Postpone locking the board until the unit is replaced.

8. Write a Repair Delivery Note. See Handling Faulty Equipment for more
information.

9. Replace the faulty unit. See Replacing Radio Units, Replacing Remote Radio
Units. If the alarm is generated from an XMU 02, see Replacing XMU.
— For AIR units, except AIR 2488, the AIR hardware is one box and the
different parts cannot be handled separately. The whole AIR unit needs
to be replaced, see Replacing Antenna Integrated Radio Units.

— For AIR 2488, the internal radio unit can be handled separately and be
replaced on-site, see Replace Antenna Integrated Radio Units for more
information on replacing radio units.

Note: If the alarm is generated from a radio unit or DU inside an RBS 6501
hardware unit, the whole RBS needs to be replaced, see Replacing
RBS.

10. Unlock the installed unit. See Unlock Board or Manage Hardware Equipment
depending on the CPI library used.
If the alarm remains, do the following:

11. Reinsert the original hardware.

12. Contact the next level of support and provide log files required by Data
Collection Guideline.

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HW Partial Fault

4 Remedy Actions for DeviceGroup,


FieldReplaceableUnit: Not functional carrier
HW resources <Downlink>

The RfPort downlink port has a dependency on the external radio DC power feed
and supply, RF cabling and subtending equipment such as TMAs and antenna.

4.1 Remote Troubleshooting

1. Check alarm history logs and determine if multiple RRUs are raising the
alarm. If multiple radio units are raising the alarm, focus troubleshooting on
a component that is common to all the units (such as HWAC, Digital Unit or
Power).

2. Ensure that any alarms that are related to the DU or DUs reporting
environmental (Temperature Abnormal) or synchronization or Timing (Loss
of Tracking) fault are prioritized and addressed first.

3. Check the system configuration and VSWR readings.

4. Check the alarm history. If the alarm occurrence is infrequent, restart the
faulty unit. For information, see Manage Hardware Equipment.

4.2 Cell Site Troubleshooting

If multiple Radio Units are raising alarms, check for issues on common
components:

1. Ensure that any site level HWAC Issue(s) have been addressed.

2. Ensure that any GPS or Timing Unit or synchronization issues are addressed.

3. Check for fiber issues that can impact multiple links, such as damage, theft,
wildlife and so on.

4. Address any site power dimensioning issues, such as power plant capacity
and excessive DC feeder voltage drop.
If a single Radio Unit is raising the alarms, do the following:

5. Check the RRU Power Supply.

a. Check the circuit breaker, surge protection and cabling.

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Remedy Actions for DeviceGroup, FieldReplaceableUnit: Not functional carrier HW resources <Downlink>

b. Check and ensure that the site power supply or power plant is
correctly dimensioned.
c. Power cycle the RRU by toggling the breaker.

4.3 Tower Top Troubleshooting

1. Ensure that the radio is mounted and installed correctly.

a. Check that all Power connections and RF cabling are secure. Also
ensure correct weatherproofing.
b. Check external surge protection device.
c. Ensure that proper installation clearance and cooling was observed
to allow for appropriate airflow.

2. Inspect the Radio RfPort and Subtending Equipment (such as TMA and
antenna) connections.

3. If the alarm remains, replace the unit.

a. Lock the faulty unit. For more information, see Lock Board or
Manage Hardware Equipment, depending on CPI library used.

Note: If the HW Partial Fault alarm is related to an internal


sync link error the unit can still be used until a replacement
unit is available. Postpone locking the board until the unit is
replaced.
b. Write a Repair Delivery Note. See Handling Faulty Equipment for
information.
c. Replace the faulty unit. See Replacing Radio Units and Replacing
Remote Radio Units. If the alarm is generated from an XMU 02, see
Replacing XMU.
— - For AIR units, except AIR 2488, the AIR hardware is one box
and the different parts cannot be handled separately. The whole
AIR unit needs to be replaced, see Replacing Antenna
Integrated Radio Units.

If the alarm is generated from a radio unit inside an AIR unit, the
internal hardware parts handling depends on the AIR unit, and is
described below:

— - For AIR 2488, the internal radio unit can be handled


separately and be replaced on-site. For more information, see
Replace Antenna Integrated Radio Units.

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HW Partial Fault

Note: If the alarm is generated from a radio unit or a DU inside an


RBS 6501 hardware unit, the whole RBS needs to be
replaced, see Replacing RBS.
d. Unlock the installed unit. See Unlock Board or Manage Hardware
Equipment depending on CPI library used.
If the alarm remains, do the following:

4. Reinsert the original hardware.

5. Contact the next level of support and provide log files required by Data
Collection Guideline.

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Remedy Actions for DeviceGroup, FieldReplaceableUnit: Not functional carrier HW resources <Uplink>

5 Remedy Actions for DeviceGroup,


FieldReplaceableUnit: Not functional carrier
HW resources <Uplink>

5.1 Remote Troubleshooting


The RfPort uplink port has a dependency on RF cabling and subtending
equipment such as TMAs and antennas.

Steps

1. Check alarm history logs and determine if multiple RRUs are raising the
alarm. If multiple radio units are raising the alarm focus troubleshooting on a
component that is common to all the units, such as HWAC, Digital Unit and
Power.

2. Ensure that any alarms associated with the Digital Unit(s) reporting
environmental (Temperature Abnormal) or synchronization or timing (Loss
of Tracking) fault are prioritized and addressed first.

3. Check the system configuration and VSWR readings.

4. Check the alarm history and if the alarm occurrence is infrequent, restart the
faulty unit. See Manage Hardware Equipment for information.
If the alarm remains, do the following:

5. Continue with the next section.

5.2 Cell Site Troubleshooting

1. Check RRU power supply.

a. Check the circuit breaker, surge protection and cabling.


b. Check and ensure that the power supply or power plant of the site is
dimensioned correctly.
c. Power cycle the RRU by toggling the breaker.
If the alarm remains, do the following:

2. Continue with the next section.

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HW Partial Fault

5.3 Tower Top Troubleshooting

1. Ensure Radio is mounted and installed correctly.

a. Check that all power connections and RF cabling are secure. Also
ensure correct weatherproofing.
b. Check the external surge protection device.
c. Ensure that proper installation clearance and cooling was observed
to allow for appropriate airflow.

2. Inspect the Radio RfPort and subtending equipment (TMA or Antenna)


connections.
If the alarm remains, do the following:

3. Replace the unit.

a. Lock the faulty unit. See Lock Board or Manage Hardware


Equipment depending on CPI library used.

Note: If the HW Partial Fault alarm is related to an internal


sync link error the unit can still be used until a replacement
unit is available. Postpone locking the board until the unit is
replaced.
b. Write a Repair Delivery Note. See Handling Faulty Equipment for
information.
c. Replace the faulty unit. See Replacing Radio Units or Replacing
Remote Radio Units. If the alarm is generated from an XMU 02, see
Replacing XMU.
— If the alarm is generated from a radio unit inside an AIR unit,
the internal hardware parts handling depends on AIR unit, and
is described below.

— For AIR except AIR 2488, the AIR hardware is one box and the
different parts cannot be handled separately. The whole AIR
needs to be replaced, see Replacing Antenna Integrated Radio
Units.

— For AIR 2488, the internal radio unit can be handled separately
and be replaced on-site, see Replace Antenna Integrated Radio
Units for replace radio unit.

Note: If the alarm is generated from a radio unit or DU inside an


RBS 6501 hardware unit, the whole RBS needs to be
replaced, see Replacing RBS.
d. Unlock the installed unit. See Unlock Board or Manage Hardware
Equipment depending on CPI library used.

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Remedy Actions for DeviceGroup, FieldReplaceableUnit: Not functional carrier HW resources <Uplink>

If the alarm remains, do the following:

4. Reinsert the original hardware.

5. Contact the next level of support and provide log files required by Data
Collection Guideline.

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HW Partial Fault

6 Remedy Action for DeviceGroup: Any Other


Additional Text

Steps

1. Identify and restart the suspected faulty unit.


If the alarm remains, do the following:

2. Lock the faulty unit.

3. Replace the faulty unit.

4. Unlock the unit.


If the alarm remains, do the following:

5. Reinsert the original hardware.

6. Contact the next level of support and provide log files required by Data
Collection Guideline.

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Remedy Actions for FieldReplaceableUnit: Any other additional text

7 Remedy Actions for FieldReplaceableUnit:


Any other additional text

The additional text can have a (Mixed Mode with other ME) extension which
indicates that it is shared with another Managed Element and possibly in conflict
with another RAN.

7.1 Remote Troubleshooting

1. Check alarm history logs and determine if multiple units are raising the
alarm. If multiple units are raising the alarm, focus troubleshooting on a
component that is common to all the units (such as HWAC, Digital Unit or
Power).

2. Ensure that any alarms associated with the Digital Unit(s) reporting
environmental (Temperature Abnormal) or synchronization or timing (Loss
of Tracking) fault are prioritized and addressed first.

3. Check the alarm history and if the alarm occurrence is infrequent, restart the
faulty unit. See Manage Hardware Equipment.
If the alarm remains, do the following:

4. Continue with the next section.

7.2 Cell Site Troubleshooting

1. Check power supply and cabling:


— If a cable is missing, connect a new cable.

— If a cable is disconnected, reconnect the loose ends.

— If a cable is physically damaged, replace it with a new cable.

— If a cable is dirty, clean the connections on both ends of the cable. First,
disconnect the cable, then use a suitable cleaning kit to clean the
connectors. Reconnect the cable.
If the alarm remains, do the following:

2. For information, refer to Manage Hardware Equipment.

3. Write a Repair Delivery Note. For information, see Handling Faulty


Equipment.

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HW Partial Fault

4. Replace the faulty unit. For information, see the proper documentation.

5. Unlock the installed unit. For information, see Manage Hardware Equipment.
If the alarm remains, do the following:

6. Reinsert the original hardware.

7. Contact the next level of support and provide log files required by Data
Collection Guideline.

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Remedy Actions for PlugInModule

8 Remedy Actions for PlugInModule

1. Identify the faulty plug-in module and the superior unit to which it is
connected.

2. Restart the superior unit to which the faulty plug-in module is connected.
Refer to Manage Hardware Equipment.
If the alarm remains, do the following:

3. Lock the plug-in module. Refer to Manage Hardware Equipment.

4. Replace the faulty plug-in module.


Refer to Replacing Power Units for instructions how to replace an ECM.

5. Unlock the plug-in module. See Manage Hardware Equipment.


If the alarm remains, do the following:

6. Reinsert the original hardware.

7. Contact the next level of support and provide log files required by Data
Collection Guideline.

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HW Partial Fault

9 Remedy Actions for SupportUnit

1. Identify the faulty support unit and the host unit to which it is connected.

2. If replacing the support unit requires disassembling the housing of the host
unit, lock the support unit. Refer to Manage Hardware Equipment for
instructions.

3. Replace the support unit. For more information, see the relevant instructions
for replacing a specific unit.

4. If replacing the support unit requires reassembling the housing of the host
unit, unlock the support unit. Refer to Manage Hardware Equipment for
instructions.
If the alarm remains, do the following:

5. Reinsert the original hardware.

6. Contact the next level of support and provide log files required by Data
Collection Guideline.

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