MM Course Project - 10005
MM Course Project - 10005
A
PROJECT REPORT
ON
MAGGI
UNDER
MARKETING MANAGEMENT
TABLE OF CONTENT
1 Product 3
2 About packaged food industry 3
3 competitors 3
4 advertisements 6
5 Marketing strategies 7
6 Value delivery process 3
7 Gathering information 3
8 Buying behavior process 3
9 Company orientation 3
10 Product mix 3
11 Porters model 3
12 Market segments 3
13 Market targeting 3
14 Product life cycle 3
15 Product classification 3
16 Product strategy 36
17 Setting the price 38
PRODUCT
Maggi noodles are a brand of instant noodles by Nestle. It was founded by
the Maggi family in Switzerland in the 19th century.
Maggi is the iconic brand of Nestle.
Maggi has been Nestlé’s flagship culinary brand not only in India, but
globally as well.
Tolani institute of management studies Page 3
Maggi
Maggi in India is best known for its flagship product noodles with its various
desi sub segments such as the traditional dal Atta, veg Atta and rice noodles
along with their various variants ,curry masala tomato ,chicken in the
traditional and shahipulao lemon masala and chilly chow in the rice noodles
segments.
It took number of years and lot of money for NESTLE to establish its Maggi
brand in India.
NESTLE wanted to explore the potential for such an instant food in Indian
market.
Currently NESTLE MAGGI enjoys 90% market share in India.
Factors that have fuelled this industry’s growth are the arrival of food
multinationals, rising popularity of quick-service restaurants, modern retail
trade, technological advancement, changing urban lifestyles and so on.
The main categories of packaged food are bakery products, canned/dried
processed food, frozen processed food, meal replacement products and
condiments.
Some emerging new categories in this segment are processed dairy
products, frozen ready-to-eat foods, diet snacks, processed meat, probiotic
drinks and so on.
Some key players in this industry are Hindustan Unilever (tea, instant
coffee, biscuits, pulses, and instant beverages), Nestle (instant coffee, milk
and milk products, ready-to-eat foods), PepsiCo (aerated drinks, fruit juices,
cereals, snacks) and Haldirams (sweets, namkeens, syrups, crushes, snacks).
CPV is the difference between the customer’s evaluation of all the benefits and all
the cost of an offering and the perceived alternatives. If further clarify then
CUSTOMER PERCEIVED
VALUE
We all know that now a day traditional view of business process will not work in
economies where people face abundant choices. So the smart competitor must
design and offer for well design target markets.
Here Nestle Company has also created a different value chain to fulfill
customer satisfaction and more marketing of their product.
Image benefit:
Nestle Maggi is a well-known brand all over the world and one of the oldest
companies in India. Nestle have created an image in the minds of customer and
were able to get the trust of customer towards the brand.
Product Benefit:
They are also providing Maggi in an attractive pack so kids are attracted by it.
Working people are using it as a convenience product.
Personal Benefit:
According to customer interest they are giving different type of flavor and
according to the varying tastes in India they are serving them accordingly.
Time Cost
Time cost means how much time customer is spending in choice, use & disposal
of product of that product. If we consider the case of Maggi, consumers are not
spending much of their time in consuming it but yes it does cost them.
Energy Cost:
When consumers prepare Maggi it is one kind energy is being wasted in that. So
it involves cost too.
Psychological Cost:
Too much consumption of Maggi is not good for health so it indirectly or directly
affects the individual’s health.
they have to realized that what exactly value delivery process of product. The
Value Delivery and creation sequence can be divided into following three phrases,
VALUE DELIVERY PROCESS
Customer segmentation: Before launched maggi in the market, the research has
been conducted by NESTLE and concluded that the customers of maggi products
would be.
Service development: service means provide best feasibilities to the target market
for making loyal and regular customer.
Pricing: The most important element of Value Delivery Process is to decide price.
Maggi is available in different prices, e.g. Rs.5, Rs10, Rs 20 etc. Various prices of
packing have various quantities. Some factors affecting prices,
Sourcing making: It defines that sourcing of Maggi raw material and how the
supply chain had been managed, what are different sources to attract customer
for buying their product.
Sales forces: As above mention, through the distribution network the sales have
been made. Maggi is available in different packing with different prices and
varieties.
Sales promotion: Nestle Maggi have been promoting their product basically in
rural schools by arranging competition and distributing free samples.
Here, my product is NESTLE MAGGI and from the Maggi marketer point of view
he must have to keep himself up to date with all below information:
If one wants answer of all above questions then one must have rich source of
internal records and marketing intelligence.
For taking any kind of information about internal things then a marketer must
require data regarding orders, sales, prices of competitors, inventory levels,
receivables and payables and so on. So for that he must have-
Economic Environment:
As the per-capita income of citizen increase their living standard will go up and
relatively their lifestyle changes. The stressful working hour will increase and it
will directly lead people to search for something which will relief them from
cooking for long hours. So, as the country gets its growth the demand of
Maggiwill increase as the stress level will increase.
Social-cultural Environment:
The social-cultural environment largely includes people will different religion
and of different culture. As we all are aware about western culture, the people
living over there consume products like Maggi in normal life. People in India
now a day blindly follows culture of western nation and try to be like them.
PROBLEM RECOGNITION:
Convenient cooking
Alternative to snacks
To reduce stress
Information search:
PERSONAL
Family
Neighbor
Friends
COMMERCIAL
Advertisement
Display
PUBLIC
EXPERIENCE
From the experience of someone who has already used Maggi noodles.
Evaluation of Alternatives:
Total Set Awareness Set Consideration ChoiceSet Decision
Set Maggi
Maggi Maggi Maggi Maggi
Top ramen 8 7 8 8 31
Foodless 8 6 7 6 27
Total 91
1) Purchase decision
According to evaluation we will choose NESTLE MAGGI as it contains 8.9
marks.In evaluation of alternative also decision it’s MAGGI. So decision is
MAGGI
If consumer is not satisfied then they may return the product. Consumer
may also take legal action and can also complain other groups.
For Ex: Consumer is using MAGGI and suddenly consumer realize that
quality is different than regularity then first he will complain to that shop
from where he used to buy and if he still not satisfied then he may wrote
letter to COMPANY.
How buyer use and dispose that product. If disposal is not appropriate and
affecting the environment then marketer needs to work upon that.
Product concept:
The product concept proposes that consumers favor products that offer most
quality, performance or innovative feature.Nestle has over the years tried to offer
its product in various flavors depending upon the tastes in various regions of
India.
Selling concept:
The NESTLE most, therefore, undertakes an aggressive selling and promotion
effort for Maggi. This concept aim is to sell what they make, rather than make
what the market wants. Maggi brand doing the attractive promotional activities
like distributing free samples in schools at rural market.
Marketing concept:
Selling is only focuses on needs of seller while marketing is focuses on needs of
buyer. Marketing concept hold that the key to achieving organizational goals is
being more effective than the competitors in creating, delivering, communicating
the superior customer value to your chosen target market.
Holistic Marketing:
The holistic marketing concept is based on the development, design and
implementation of marketing programmed, process and activities that recognize
their breadth and interdependencies. Its provides a schematic overview of four
broad components characterizing holistic marketing: internal marketing,
relationship marketing, integrated marketing.
Relationship marketing:
Nestle maggi brand Marketing network consist of the company and its
supporting stakeholder- customer, employee, supplier, distributor, retailer, ad
agency, research. They properly manipulate these all component very well
through various. Its products are widely distributed across India including
penetration in rural market also.
Integrated marketing:
The marketer’s task is to devise marketing activities and assemble fully integrated
marketing programs to create, communicate, and deliver value for customers.
Marketing has a four broad tool that called ‘4P. That is price, promotion, place,
and product. Maggi considers very widely concept in term of customer
Internal marketing:
Smart marketer recognizes that marketing activities within the company can be as
important as or even more important than marketing activities directed outside
the company.
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1) POTENTIAL ENTRANTS:
In the market there are so many brand of national and international
noodles are available so competition is highso here in this condition entry is
not too tough and too easy but it’s moderate. But after entry create a good
image is little tough. So today it is tough for new company to with stand in
this market with government rules regulation and increasing tax rate.
2) Threat of substitute:
Chowmeen, fast food and pizza can be a substitute for Maggi. Customers
may think of these options at some point of time.
maintaining steady margin of its sale volume. So here no need for buyer to
bargain.
5) Threat of competitors
ITC, Top Ramen are the main competitor of Gold flake cigarette Because
these companies are famous at international level and also famous as a
brand with affordable price so consumer prefer to buy it.
Here we would like to throw some light on the meaning of market segmentation
which means “The process of dividing a market into meaningful, relatively similar,
identifiable segments or groups”.
Mainly there are four bases for segmentation which are as follows
Geographic
Demographic
Psychographic
Behavioral
Let’s have brief look in each segment with the example of NESTLE MAGGI.
GEOGRAPHIC SEGMENTATION:
For ex: Region & States & Metro cities: South India, Western Region, North, and
East .As consumer preference and purchase habits change across different
regions, across different countries, and across different states in this countries but
MAGGI is global brand so it’s available in each and every region though taste and
preferences of people towards instant food is different from region to region and
cities to cities.
DEMOGRAPHIC SEGMENTATION:
Family size: All like single, young, married all can eat it.
Education: Now a day everyone knows what MAGGI is all about and irrespective
of education it is preferred by all.
PSYCHOGRAPHIC SEGMENTATION:
Life style: Generally people who are busy in their hectic schedules and have
outdoor oriented jobs prefer MAGGI.
Personality: As quoted above that MAGGI is global brand so person who will
consume it will be having ambitious kind of personality.
USER.
Maggi
Behavioral segmentation:
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B
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Occasions: Nowadays MAGGI is being preferred even in breakfast for kids. So it is
User status: Some don’t know name of MAGGI called Nonuser, some people are
trying it First time who called first time user and consumers who are consuming it
on daily basis are Regular user, In case of MAGGI there are lot many REGULAR
Usage rate: There are lots of users using it regularly called Medium usage rate
and consuming daily called Heavy usage rate.
Loyalty status: Generally people are loyal to MAGGI but if there is large difference
in price then there are people change the brand so segmentation of MAGGI is
medium and Strong
MARKET TARGETING
Effective segmentation criteria: Market segments must rate favorably on five key
criteria:
M1 M2 M3
P1
P2
P3
Nestle India ltd, the global FMCG subsidiary of Nestle India launched maggi
in India with maggi two minutes’ noodles. With this launch Nestle entered
the instant food industry in the Indian market.
In the early 1990, the demand for maggi started to fall due to entry of Top
Ramen another instant food producer.
In the march 1999, NESTLE INDIA re-launched the older version of maggi
after which the sales revived.
Style:We can say that a style is a basic and distinctive mode of expression
appearing in a field of human endeavor. As the product like Maggi young
generation consume it may be for style.
PRODUCT CLASSIFICATION
Durability and Tangibility
Consumer-goods Classification
PRODUCT DIFFERENTIATION
FORM:
Ready to eat noodles are now a days being offered by many companies so
differently with different flavors, more flavors and with variety in size and price.
So, what happens is more competition NESTLE have to face as a marketer of
Nestle Maggi. Maggi is available in variety of size, with different size filters,
flavors, price and shapes.
FLAVOURS:
As per the different varieties Maggi have wide varieties with different features
with we can say pioneer in this field by providing instant noodles.
PACKAGING:
The packaging of Maggi itself makes it an attractive option for consumers. NESTLE
makes its packaging which differentiates the product from other company items.
POTENTIAL PRODUCT
AUGMENTED PRODUCT
EXPECTED PRODUCT
BASIC PRODUCT
CORE
BENEFIT
1) CORE BENEFIT:
2) BASIC PRODUCT:
In basic product marketer turn core benefit into actual basic product. In this
case we can say a marketer of Maggi is turning “stress buster or “relief” into
product called Maggi which include specific flavors, variety etc.
3) EXPECTED PRODUCT:
4) AUGMENTED PRODUCT:
Actually when customer get his/her expected product their expectations will
increases so according to their expectations marketer will try and build some
more benefits in his product and try to satisfy customer’s need in a better way.
For this marketer of Nestle had developed a specific brand of his product like
Maggiwhich will occupy some specific space in the customer’s mind. For instance;
by providing specifically prepared masala along with Maggithe marketer had
developed different image of Maggi in the mind of customer.
5) POTENTIAL PRODUCT:
different price points. In my product MAGGI there are also so many verities with
almost sameprices. There are so many factors which are considers for seating
pricing policy. Like (1) Selecting the ricing objective (2) Determining demand (3)
Estimating costs (4)Analyzing competitor costs, prices and offers (5) Selecting a
pricing methods (6) Selecting the final price.
First of all company have to select objectives the easier it is to set price.
Maximum Market Share: NESTLE wants maximum market share. They believe
that a higher sales volume will lead to lower unit’s costs and higher long run
profit.
Each different price has different level of demand, which have different impact
on company’s marketing objectives. Generally price and demand have inverse
relationship.
Price senility: The first step in estimating demand is to understand what affects
price sensitivity sometime customer are les price sensitive to low cost items or
items they buy frequently. Same cases happen with MAGGI people generally
buyMaggi frequently and price is also low. So people are not so much price
sensitive.
Types of costs and levels of production: Total cost divide in two parts fixed cost
and variable cost. Fixed cost is cost which is not varying with changing production
units. Variable cost is cost which changing with production units.
For producing Maggi company bears some fixed cost like administration
cost labor cost electricity charges while for the variable cost like raw material,
packaging cost etc.
Target costing: Target costing means costs changes with production scale and
experience. NESTLE company find which are the target cost for the Maggi and try
to reduce it like costs are designers, engineers, and purchasing agents cost.
NESTLE Company must take competitors cost, price, and possible price
reactions into account. The firm should first consider the nearest competitor’s
price like ITC, GSK and TOP RAMEN competitors offer contains some features
not offered by the firm the firm should subtract their value from its own price.
The introduction of any price of the chance of any existing price can provoke a
response from customers, competitions, distributors, suppliers and even
government. Competitors most likely to react when the number of firms is few
the products are homogeneous and buyers are highly informed.
After getting the customer’s demand schedule, the cost function, anD
competitors prices any company is now able to select price. Generally company
can setthe price through the three aspects like costs set a floor to the price;
competitor’s prices and the price of substitutes provide an orienting point. There
are different six price setting methods which are as follows. Mark up pricing,
Target return pricing, Perceived value pricing, Value pricing,going rate pricing, and
Auction- type pricing. As we see there are six different prices setting methods but
NESTLE Company follows value pricing method
The firm set the lower prices for high quality offerings. Value pricing is thus not a
matter of simply setting lower prices, it is a reengineering the company’s
operations to became a low-cost producer without sacrificing quality, to attract a
large number of value conscious customers.
Selecting final price, NESTLE Company must consider additional factors including
the impact of other marketing activities, company pricing policies, gain-and-risk
sharing pricing and the impact of price on other parties.
Impact of price on other parties: They also considered the reactions of other
parties to the contemplated price how sill competitors react. Will suppliers raise
their prices when they see the company’s price? Seller must not collude with each
other while fixing the price.All the price which is describes by company have some
specific reason and descriptions without it are illegal.