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Vehicle Handover Checklist

This vehicle handover sheet outlines the process for handing over a vehicle to a customer. It includes documenting the customer and vehicle details, handing over required documentation such as finance agreements and insurance, demonstrating the vehicle's controls and equipment, conducting a quality check of the exterior and interior, explaining warranties and services, and obtaining customer signatures to acknowledge completion.

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bitben17
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3K views2 pages

Vehicle Handover Checklist

This vehicle handover sheet outlines the process for handing over a vehicle to a customer. It includes documenting the customer and vehicle details, handing over required documentation such as finance agreements and insurance, demonstrating the vehicle's controls and equipment, conducting a quality check of the exterior and interior, explaining warranties and services, and obtaining customer signatures to acknowledge completion.

Uploaded by

bitben17
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Vehicle Handover Sheet

Customer Name:
Vehicle Details - Handover details-
Make: Handover/Sales Team member:
Model: Date:
Registration:
Documentation –
Finance documentation Insurance
Life shine care kit Re-intoduced to the business Manager
Life shine/Gap Certificate Vehicle Handbook

Control/Equipment –
Instruments Key/Locking wheel nut/Aerial
Electronic functions Seat Adjustment/Memory Setting
Telematics/Navigation Gear Selection/Tiptromic function/EGC
In-Car Entertainments Fuel/Filler Cap operations
Fluid Levels, including AdBlue Opening the bonnet
Spare Wheel/Saver/Aerosol Steering Adjustment
Jacking points/Jack/ Wheel brace Familiarisation Drive

Quality Control –
Exterior Bodywork Interior Appearance

Service -
Warranties Warranty Maintenance book
The service intervals explained New car breakdown cover explained
M.O.T Introduced to the service department
(Please Initial )

I confirm that all the details above have been explained to me and to my satifaction. Customer Initial:

Outstanding Items If no outstanding items tick here

Employee Signature: Date:


This document details the current condition and performance of the vehicle above. All agreed upon
outstanding items are entered in the space above. This is the only work to be completed. Signing this
document means you accept the vehicle in its current condition and performance.

Customer signature/Date Sales Exectutive Signature/Date


Vehicle Handover Sheet

Documentation – Make sure customer has the following;


Finance documentation - Outline of agreement
Life Shine Care Kit – If required.
Insurance – Ensure customer is insured.
Vehicle Handbook – User Manual.
Life Shine/Gap Certificate – If required.
Re-Introduced to Business Manager
Control/Equipment – Customer is happy operating;
Instruments
Electronic functions
Telematics/Navigation
In-Car Entertainments
Fluid Levels, including AdBlue
Spare Wheel/Saver/Aerosol
Jacking points/Jack/ Wheel brace
Familiarisation Drive - Customer is driven off site and is happy they can drive the car
Aerial/ Key/Locking wheel nut/Alarm – If any of these are not present, please outline in ‘Outstanding Items’
Seat Adjustment/Memory Setting
Gear Selection/Tiptronic function/EGC
Fuel/Filler Cap operations
Opening the bonnet
Accessories/DVD etc
Steering
Quality Control – Customer is happy with the following;
Exterior Bodywork – Happy with all exterior paint work unless outlined in ‘Outstanding Items’
Interior Appearance - Happy with all interior appearance unless outlined in ‘Outstanding Items’
Service -
M.O.T – Certificate of Completion
Specific Vehicle Servicing – If required.
Warranty Maintenance Book
Re-Introduced to Business Manager
Warranties – Happy with what is covered by warranty.
New Car Breakdown Cover Explained
Introduced to the Service Centre – Take the customer to the relevant service centre to familiarise them with location
& staff.

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