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    Erika Davis - Resume

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    Erika Davis is a psychology student at Brock University seeking new opportunities. She has over 5 years of customer service experience at Wendy's and Urban Cravings Salad Bar. Her education includes a Bachelor of Arts Honours in Psychology from Brock University. She has also gained research experience as a volunteer at Brock University and leadership skills as an Orientation Leader at her high school.

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    Erika Davis - Resume

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    46 views2 pages
    Erika Davis is a psychology student at Brock University seeking new opportunities. She has over 5 years of customer service experience at Wendy's and Urban Cravings Salad Bar. Her education includes a Bachelor of Arts Honours in Psychology from Brock University. She has also gained research experience as a volunteer at Brock University and leadership skills as an Orientation Leader at her high school.

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    Erika Davis is a psychology student at Brock University seeking new opportunities. She has over 5 years of customer service experience at Wendy's and Urban Cravings Salad Bar. Her education includes a Bachelor of Arts Honours in Psychology from Brock University. She has also gained research experience as a volunteer at Brock University and leadership skills as an Orientation Leader at her high school.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    46 views2 pages

    Erika Davis - Resume

    Uploaded by

    api-584363928
    Erika Davis is a psychology student at Brock University seeking new opportunities. She has over 5 years of customer service experience at Wendy's and Urban Cravings Salad Bar. Her education includes a Bachelor of Arts Honours in Psychology from Brock University. She has also gained research experience as a volunteer at Brock University and leadership skills as an Orientation Leader at her high school.

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    ERIKA DAVIS

    35 Oakdale Blvd., Smithville, ON, L0R 2A0 · 905-932-5185


    [email protected]

    EDUCATION
    SEPTEMBER 2018 - PRESENT
    BACHELOR OF ARTS HONOURS (BA): PSYCHOLOGY
    BROCK UNIVERSITY, ST. CATHARINES, ONTARIO

    WORK EXPERIENCE
    OCTOBER 2016 – MAY 2021
    CUSTOMER SERVICE ASSOCIATE, WENDY’S
    ▪ Maintained standards of customer service during high-volume operations to ensure
    customers were satisfied at all times
    ▪ Communicated clearly and positively with co-workers and management to avoid conflicts

    CUSTOMER SERVICE, URBAN CRAVINGS SALAD BAR MAY 2021 – PRESENT


    ▪ Trained and monitored new employees
    ▪ Maintained standards of customer service
    ▪ Built loyal relationships with co-workers, management, and customers to maintain a positive
    environment
    ▪ Resolved complaints and issues promptly and professionally to prevent any further issues

    VOLUNTEER EXPERIENCE
    JANUARY 2019
    RESEARCH VOLUNTEER, BROCK UNIVERSITY
    ▪ Participated in various studies conducted by graduate BA Honors Psychology students
    ▪ Included an EEG attention test to help students conduct research
    ▪ Took part in an online study on daily behaviors to give input to research being collected
    ▪ Gained knowledge and experience working within the research field

    SEPTEMBER 2016 - JUNE 2018


    ORIENTATION LEADER, BLESSED TRINITY CATHOLIC SECONDARY SCHOOL
    ▪ Planned and organized events for new students to help them become familiar with entering
    secondary school
    ▪ Focused on providing new students with the support they needed, constantly executed a
    positive environment, and remained accessible at all times
    ▪ Developed strong leadership skills by mentoring students
    ERIKA DAVIS 905-932-5185 PAGE 2

    AWARDS

    DEANS HONOUR LIST, BROCK UNIVERSITY


    ▪ Completed 5 credits with an average of 80% 2019 – 2021 Academic Years

    ENTRANCE SCHOLORSHIP, BROCK UNIVERSITY


    ▪ Obtained an admission average between 80-89.9% 2018 – Present (Continuous)

    PROFESSIONAL DEVELOPMENT
    OCTOBER 2021
    INTERPERSONAL COMMUNICATION WORKSHOP, LINKEDIN LEARNING
    ▪ Learned different communication styles
    ▪ Cross-cultural communication
    ▪ Active listening
    ▪ Learning about concise, concrete communication

    RELATED SKILLS
    ▪ Strong interpersonal communication skills
    ▪ Ability to handle high-stress environments
    ▪ Strong leadership skills
    ▪ Adept at conflict resolution
    ▪ Strong critical thinking
    ▪ Assessment and evaluation knowledge
    ▪ Adaptable and flexible to changing circumstances
    ▪ Organized
    ▪ Strong writing skills

    REFERENCES AVAILABLE UPON REQUEST.

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