1.

2 Background of the Organization

Sanima Bank Limited with the motto of strong and reliable commenced its operation in 2004
promoted by the Prominent and dynamic Non-Resident Nepalese (NRNs) Businessman. Sanima
was the first private sector national level development bank in the country to be capitalized at
NPR 320 million. Today Sanima has completed 10 years of consistent profitable operation. Its
head office is located at Naxal, Kathmandu. Sanima bank offers a wide range of banking
products and financial services to corporate and retail customers through 45 full-fledged
branches from Mechi to mahakali.
Since February 2012, Sanima received the operating license from NRB to functioning as an “A”
Class Commercial Bank & has achieved the triumph to establish as 31st Commercial Bank of
Nepal. The current shareholding pattern of the Bank constitutes of promoters holding 51% &
general public holding 49%.

Sanima Bank is committed to provide one window financial solution to the different customer
segments and to achieve healthy growth in profitability consistent with the bank's risk appetite.
The Bank has been dedicated to maintain the highest level of ethical standards, professional
integrity, corporate governance and regulatory compliance. As a result, Sanima has been
committed to meet customer expectations in all areas of its business through continuous
improvement for overall benefit of the economy.

Sanima use centralized banking software called PUMORI BANKING SOFTWARE. This
software supports modern banking facilities like Tele banking, Internet banking, SMS banking,
ATM services and many more. The sophisticated communication technology has interlinked its
branches into centralized database system and enables the bank to provide anywhere banking
facilities to its valued customers. It is also known as Any Branch Banking Service (ABBS).
Sanima is committed to exceed customer expectations in all areas of its Business through
consistent processes, innovations and improvements. (Sanima, 2017)
1.6 Products and Services
As a pioneer in introducing many innovative products and marketing concepts in the domestic
banking sector it represents a milestone in the banking history of Nepal with customer
satisfaction considered as focus objective while doing business
Deposit Account Loans Ancillary Services
Sanima Sulav Saving Sanima Home Loan Sanima Debit Card
Sanima NariBachat Sanima Auto Loan Sanima SMS Banking
Sanima Senior Citizen's Sanima Small Business Sanima i-Banking
Saving Growth Loan
Sanima Bishes Saving Sanima Sana KishanKarja Utility Bill Payments
Sanima Premium Saving Sanima Business Loan Remittance
Sanima Shareholder's Saving Sanima Hire Purchase Loan Any Branch Banking Service
Sanima Salary Account Micro Finance Loan
Sanima Commitment Saving Education Loan
Table 2: Sanima Product and Service

1.6.1 Products of SBL

A. Sanima Current Account
Sanima Current account is a transactional non- interest bearing account very much suitable to
serve customer's regular business transitions. This product appropriately fits for the fulfillment
depository requirements of corporate houses, medium enterprises, small retailers, traders,
individuals and other such entities as an operative account wherein withdrawal or the transfer of
funds could be made as and when required.
Features:
 Minimum Balance of NPR. 1,000/-
 No limit on withdrawal and deposit facility.
 Free cheque Book
 Can be opened in local currency as well as foreign currency.
 Extended Banking Hours
 365 days banking.
B.Sanima Premium Saving
Sanima premium saving account is a tailor made product specially designed to fulfill the
requirement of valued customer seeking higher interest rate along with freebees and discount in
various services. This account provides 6% interest rate per annum on daily balance.
Features:
Opening Balance: NPR 0/-
Rate of interest: 6.00%
Interest Payable: Monthly
ABBS: FREE
C. Sanima Fixed deposit
Sanima Fixed Deposit provides best interest return among the banking industry with safety &
security of deposit. Fixed deposit accounts are opened for a fixed period of time typically
ranging from 3 months to 5 year. As concerning the amount depositors want to deposits the
interest rate will be different. Under this account interest are payable monthly, quarterly and at
maturity.

Table3:Details of Sanima fixed deposit

Fixed Deposit Rates Per annum

Time Period Individual Institutional

1 month to Below 3 Months N/A 9.5%

3 Month to below 6 month 7.5% 10.50%

6 Month to below 1 year 10.0% 11.00%

Interest Payment Monthly Monthly

D. Sanima NariBachat
Sanima NariBachat is focused for the women only to provide convenient banking experience.
This account can be opened with zero balance which provides 6.00% interest rate on daily
balance. The interest is payable monthly. The account holder can get free SMS banking, free i-
banking, free ABBS and free PSTN bill payment. Along with this 50% waive on safe deposit
locker charge.

Features:

 Minimum Balance: Zero 

 50% Discount on Safe Deposit Locker Charge (Subject to Availability)
 50% Discount on DD/Swift Facility
 Free I-banking and Mobile Banking for the 1st Year
 Free Fund Transfer Facility  & Utility Bill Payment Facility
 0.25% Discount on Published Retail Lending Rate

E. Sanima Senior Citizen Savings

Account is specially designed for senior citizen’s saving deposit requirements. This scheme is
applicable for individuals of age group 50 years and above.

Features:

 Minimum Balance of NPR 0    

 Unlimited withdrawal and deposit facility
 Free ABBS services

F. Sanima Prime Saving

Another type of saving account is Prime saving account. Prime saving account can be opened
without any minimum balance which provides 6 percent interest rate per annum on daily
balance. Interest is payable monthly.

Features:

·         Minimum balance of NPR 0

·         Free ABBS/ AC statement on demand

·         Free I-Banking and SMS banking for the first year from the date of account opening.

G. Sanima Sulav Savings

Sanima Sulav Bachat is the different type of account provided by Sanima Bank. This account can
be opened in zero balance which gives 6.00 % interest rate on daily balance. The interest payable
is monthly.

H. Shareholder Saving Account

With the objective of providing services to its shareholders, Sanima has established separate
saving account which is called shareholders saving account. This account can be opened with
zero balance which provides 6.00% interest rate on daily balance.

I.Salary Deposit Account

Sanima has also offered salary deposit account targeting Companies, Corporations, Government
Agencies and Non-Government Agencies etc. The main objective of offering this account to
different government and non-government companies is for facilitating to pay salary directly to
the account of their employees. This account can be opened with zero balance which
provides6% interest rate. (Sanima, 2013)

 Table 4:Interest Rate on Saving Accounts

S. Saving Deposit Rates per annual Min. Balance
N
1 Sanima sampannabachatkhata 8.00% 5000/-
1 Samridhhabachatkhata 7.00% -
2 Special Salary Account 6.00% -
3 BisheshBachatKhata 6.00% -
4 Senior Citizen Saving 6.00% -
5 NariBachat 6.00% -
6 NRN Saving Account 6.00% -
7 Salary Saving Account 6.00% -
8 Premium Savings 6.00% -
9 Sulav Account 6.00% -
 10 Shareholders Saving Account 6.00% -
11 Munabachat 6.00% -
12 prime saving 6.00% -
13 Remittance Account 6.00% -
14 Other Saving Account 6.00% -

Loans

The need for financing various short term and long term venture of both corporate and retail
clients has been best fulfilled by the bank with its large loan product portfolio. The various kinds
of loans provided by the bank are

 Home Loan
 Home EquityLoan
 Education Loan
 Auto Loan
 Overdraft/Working Capital
 Solar Loan
 Sana Kishan Karja
 Gold Loan
 Personal Loan
 Business Loan

1.1.6 Services of Sanima Bank limited

Sanima Bank provides full fledge commercial banking services to its clients. Service excellent
and quality is the main theme of the organization. Service is anything that can be offered in a
market to satisfy need or want of the customers. Thought it's also challenging to balance
standardization and personalization for both efficiency of the organization and satisfaction of its
customers. In the case of banking sector most of the services are intangible and financial in
nature. Sanima offers different products and services to meet the requirement of the customers.
Major Service Offered by Sanima Bank limited are as follows
A. Sanima Debit Card
Sanima Bank have been issuing Sanima Debit Card to their depositors since January 2008.The
Debit Card is linked to the Smart Choice Technology (SCT), the largest ATM Network
Company in Nepal; providing 24 hours free access facility to its customers. Sanima Bank offers
VISA brand domestic debit card which is accepted in Nepal and India. This card permits
customers to withdraw cash from almost all ATMs and to pay directly during purchases of goods
& services from various merchants (POS terminals) accepting VISA cards. Sanima Debit Card is
issued at the time of opening saving or personal current account at an issuance cost of Rs.250
initially. An annual service charge of Rs.250 is charged in the second year from the debit card
holder. The facilities provided by Sanima Debit Card are:

 Cash Withdrawal
 Mini Transaction Report
 Mini Statement Prints
 Balance Enquiry
 Payment for purchase of goods/ services at the merchant locations (through POS)
 Personal Identification Number (PIN) change

Withdraw limit
For security reason the maximum ATM and POS Withdrawal from your Account is as per
below:
 Cash withdrawal limit in ATM
Per Transaction Daily Monthly
Nepal NPR. 25,000/- 100,000/- 500,000/-
India INR. 15,000/- 15,000/- 100,000/-
  POS Purchase Transaction Limit

Per Transaction Daily Monthly

Nepal NPR. 100,000/- 300,000/- 600,000/-
India INR 100,000/- 300,000/- 600,000/-

Fee and charges applicable in Sanima visa debit card

The following charge will be application for the usage of Sanima visa Debit card
Issuance Fee NPR 250.00
Re- issuance Fee NPR 250.00
Pin regeneration Fee NPR 100.00
ATM cash withdrawal other VISA Network ATMs in Nepal NPR 50.00
ATM cash withdrawal other VISA Network ATMs in India NPR 250.00
Balance Enquiry From NPN ATMs NPR 5.00

B.Sanima I-Banking
Sanima Bank offers internet banking service to its valued customers. Now you can enjoy the
absolute freedom of banking anytime, anywhere. Why to stand in a queue? Enjoy 24*7 Sanima-
Banking from any part of the world, any time. The feel the Luxury of complete internet banking
from Sanima I-banking gives you immediate online access to your accounts. Banking online is
easy, convenient and secure.

Here are just some of the features:

 Access your accounts, 24, hours a day, 7 days a week
 Save money and time- no more stamps or writing cheques
 Transfer funds within a group
 Utility bill payments
 Online shopping
C. Sanima SMS Banking
SMS Banking is one of the service that Sanima Bank offers to its customers. It's a new 24 hours
banking convenience which help customer to stay on the top of any recent change made in the
bank account or a loan account through mobile phone. Service offered under SMS Banking is as
follows:
 Balance Enquiry
 Transaction notification
 Account statement Request
 Cheque Book Request
D. Inward Remittance
Remittance is one of the major income generating service of banks. Remittance service of the
bank is beneficial both to the business and personal customers as it make transfer of money
easier .It covers large percentage of its national income. It facilitates the sending and receiving
funds to / from various places. It can also promote access to financial service for the sender and
recipient increasing financial and social inclusion. Sanima Bank offers number of remittance
product to cater the customer need for transferring their money in and out of the country through:
 Sanima Xpress
 Western Union Money Transfer
 Prabhu Money Transfer
 Himal Remit
 City Express Money Transfer
 Reliable Remit
 IME

SANIMAXPRESS
With an objective to provide Remittance service to their valued customer, Sanima bank limited
has commenced its own remittance product branded under brand name ''Sanima Xpress''. Sanima
Xpress is well equipped with state of the art technology which is highly secured and only can be
accessed from the registered computer. Sanima xpress service is available at all the branch
location of Sanima bank limited and the remittance agents of Sanima Bank Limited spreading
throughout the country. Sanima Bank dedicated remittance team is always with customer to
provide prompt and efficient service deliverance.
E. Any Branch Banking Services (ABBS)
Sanima Bank has any Branch Banking system to facilitate its customers to have easy transaction.
As well , for the solution of endless long procedure, risk of carrying hung sum of money to the
bank, wanted to take out money from your account but found out that the bankwas convenient
service is introduce. The customer can withdraw or deposit cash, receive information about the
balance in their account or obtain a statement of account is convenient from any branch. The
network is online and one can have access to his/her account from any of the branches of the
bank.
Deposit collection policy of the Global IME Bank

Global bank has used to different types of policy for a deposit collection like normal saving,
current account, fixed deposit and call account that allows” money” to be deposited and
withdrawn by the account holder. These transactions are recorded on the bank's books, and the
resulting balance is recorded as a liability for the bank and represent the amount owed by the
bank to the customer.

1) Fixeddeposit: Fixed deposit refers to a type of deposit which can be drawn on the expiry
of a specific period. These type of deposits are paid at a higher rate of interest. In this
there aredifference types of time period to collect the amount. In fixed deposit one
months to six-month bank paid nine percent and more than six months it paid 11%
interest rate of the fixed deposit for the account holder. It gives the greater facilities for
its customer. The bankmakes the police for interact the customer by paying the higher
rate of return.

2) Currentdeposit: Current deposit refers to a type of deposit which can be drawn at any

time and in any amount. Generally current deposits are not paid any rate of interest.
However, a very low rate of interest is paid if there is a condition that deposit amount
willnever fall certain limit. It has a two types of current account for deposit collection
they are: a) personal current and b) corporate account. Global Bank cannot have paid
interest for its current account holder.
 3) Normal Savings: Thesedeposits encourage savings among the people. These deposits
carry comparatively higher rate of interest but it is lower than fixed deposits. There are
different types of normal saving and rate of interest, they have as follows:

S.N Types of Account Interest Rate

1 Global nari bachat 4%
2 Student Saving 4%
3 Bal Bachat 4%
4 Karmachari Bachat account 4.5%
5 Gestha Nagrik account 4.5%
6 Global Navratna account 6%
7 Global premium saving account 4%
8 Janmavumi Bachat account 6%
9 Remittance account

4) Call Account:It may two types of call account for collection of deposit they are: a)
personal and b)corporate. Banks provide 4% interest of normal saving account to both of
the call policies.
Lending policy of global bank

Lending policy means a loan facility of a bank for provide its customer. A loan is a type of
debt. Like all debt instruments, a loan entails the redistribution of financial assets over time,
between the lender and the borrower.

In a loan, the borrower initially receives or borrows an amount of money, called

the principal, from the lender, and is obligated to payback or repay an equal amount of money to
the lender at a later time. Typically, the money is paid back in regular installments, or partial
repayments; in an annuity, each installment is the same amount.

The loan is generally provided at a cost, referred to as intereston the debt, which provides
an incentive for the lender to engage in the loan. In a legal loan, each of these obligations and
restrictions is enforced by contract, which can also place the borrower under additional
restrictions known as loan covenants. Although this article focuses on monetary loans, in
practice any material object might be lent.

Different types of policy made by bank they are as follows:

 1) Consumer / personal loan: it financing customers personal and business
loan. Bank can provide customer flexibility of available loan on
customers’ deposit. This type of loan easy to accessnor: any period with in
the maturity period of the fixed deposit.

2) Global mortgage loan (personal and promote): global IME mortgage loan
is provided to suffice your personal financing and business requirements
such as for financing your loan vacation plans, buying home equipment,
electronic or any other unexpected needs.

competitive interest rate:

 loan against fixed deposit of own bank: added 2% per annual on coupon rate or base
rate whichever is higher.
 Flexible te
Financing up to 90% of the fixed deposit
3) Global small business loan: global IME small business loan also gives you
comfort of insurance while fulfilling your business/financial need.
Purpose:

 Banking facility for those who do have easy access to banking services
 Providing all kind of financing facilities with hassle-free processing and
documentation formalities.
 Working capital for existing / startup businesses.

Features and benefit’s

 Competitive interest rate 8%to 13%.

 Financing up to 60% of your requirement.
 Loan processing fee:2%.

4) Home Loan: Helping you realizing dreams.

 Purpose:
 Purchase of a plot of land and construction of residential building.
 Purchase of individual houses/residential apartments.
 Renovation, modification, extension of existing building
 Swapping from another bank or financial institutions

Features of home loan:

 Competitive interest rate 7.5%to 12% per annual.

 Flexible repayment schedule: Monthly (EMI)or quarterly (EQI) basis.
 Quick turnover time: approving status within 36/48 hours upon completion of
all required documents
 Tenure: up to 25 years.
 Financing up to 70% of your requirements
 Loan processing fee: 1.50%of loan amount
5) Hier purchase loan: Hier purchase loan enables you to purchase commercial vehicles
such as heavy and light commercial vehicles especially truck, bus, microbus excavator
etc.
Features:
 Competitive interest rates for both private and commercial vehicle:10%to 14% the
amount of loan.
 Loan processing fee: 1.50% of the loan amount
 Prepayment charge: 1%of the prepaid amount
 Flexible repayment schedule: monthly (EMI) or quarterly (EQI) basis
 Flexible tenor: up to 5 year
 Financing up to 80% of quotation price
6) Education loan: it provides to suffice requirement, financing requirement for students to
purpose sound academic career. Its aim to provide financing in such a way that the
requirements of the students are met without any hassles.
Purpose:
  To provide education cost of the student to study abroad or within the country in
or above +2 in any streams.
 The education cost includes tuition fee, admission fee, accommodation expense
and stationary expenses.

Benefits;
 Competitive interest rates for both private and commercial vehicle:10%to 14% the
amount of loan.
 Loan processing fee: 1.50% of the loan amount
 Prepayment charge: 1%of the prepaid amount
 Flexible repayment schedule: monthly (EMI) or quarterly (EQI) basis
 Flexible tenor: up to 5 year
 Financing up to 80% of quotation price

7) SME loan: SME refers to the small and medium enterprise loan. Flexible financing
solutions for business operation and expansion. SME loan enables customer to meet your
unique business requirement.
Benefits:
 Competitive premium rates
 Fast approval process
 Facility available in all branch

• NIC/ASIA
Firstly I had visited NIC/ASIA bank, mnr Branch. There I met ,one of the employee of the bank,
I Request him to provide information about the banking facility, immediately he was ready to
answer me.
Online facilty :- Firstly he told about the online facility of NIC/ASIA bank. Thera was the
facility of online banking system, Apps services, online fee, internet banking(I touch) Internet
banking enables a customer to do banking transaction s through the banks website in the internet,
there was also the facility of mobile banking.
• ATM Faclity
• NIC/ASIA Remit
 • The bank has deployed world. There was the facilty of Home loan, Auto loan, Gold loan
etc.
The deposit collection policy:-
Sammunati Bachat khata:-
It is a special saving account that has highest interest rate and attractive features with no
minimum balance requirement.
Premium Muddati Khata:-
It is a premium one year Fixed Deposit account that can be opened of any amount and has
highest interest rate and attractive features .
Life Savings Account:-
A premium savings account with added facilities of free Life Insurance cover of Rs.100,000/-
with Accidental Insurance cover of Rs.200,000/- .
Demat:-
Demat stands for Dematerilization it is a process of converting physical shares (securities) into
electronic form.
Sikshya Kosh:-
Proper education plays the most important role in making a child's future.
Happy Savings Account:-
Super Special Savings Account:-
Super Special Savings Account is a special account designed to cater individuals who wish to get
good returns on their savings
Youth Savings Account:-
It is a saving account designed for youth/college students of new generation who want value for
their money.
Nari Shakti Bachat Khata:-
It is a special savings account designed for women of new generation who wants value for their
money.
Share Suvidha Bachat Khata:-
This is a unique and innovative deposit product in the banking industry in terms of its features
and benefits.
Special Savings Account:-
It is a special savings account designed to cater customers who are looking for good return in
their savings as well as some facilities and discounts.
Remit Saving:-
It is a saving product specially designed for remitters and their beneficiaries who receive
remittance from abroad.
Shareholder's Saving
It is a saving product specially designed for NIC ASIA bank's shareholders.
Sulav Bachat Khata:-
It is a saving account designed to take care of your banking and saving requirement offering
general public, house wifes, farmer and other small Individual depositor.
Business Account:-
Business Account (BA) is an interest bearing account aimed at businesses. It is being targeted to
Proprietorship firms, Enterprises, Partnership Firms, Private / Public Limited Companies, etc.
who maintain/have a need for opening the accounts with bank. Still many firms and companies
are out of reach of the banking.
Premium Saving Account:-
It is a saving account designed to cater various organization for their salary management.
NICASIA’s Little Star Savings:-
Samajik Surakshya Bachat khata:-
Senior Priviledge Saving Account:-
Now, the lending policy of NIC/ASIA are :-
Chamatkarik Ghar Jagga Karza:-
Chamatkarik Ghar Jagga Karza, the complete solution for all your Loan against Mortgaged
Property requirements.
Chamatkarik Sawari Karza:-
Chamatkarik Sawari Karza, a step closer to your dream Car.
NIC ASIA Personal Loans (NAPL):-
NIC ASIA Personal Loans (NAPL) is a non-collateral based loan scheme especially designed to
facilitate Nepalese Salaried Individuals and Professionals to meet their individual financial
requirements.
Gold Loan:-
NIC ASIA Bank introduces NIC ASIA Gold Loan, one of the easiest and fastest loan schemes of
the banking industry.
Home Loan:-
NICASIA Home loan, an attractive financing scheme bundled with special features to
purchase/construct your dream home and live with family happily ever after.
Auto Loan:-
NIC ASIA Auto loan is an exclusive financing option to “move in style” by owing a vehicle of
your own
choice.
Share Dhito Karza:-
With NIC ASIA Bank’s Loan against Shares, you can get an overdraft facility against the
securities of shares. This is an instant solution if required cash within a short period of time with
simple documentation and processing.
Education Loan:-
NIC ASIA Education Loan is a collateral based loan specially designed to facilitate Nepalese
students to meet their financial requirement to pursue higher education above +2 Level in Nepal
or abroad.
Foreign Employment loan:-

A. CITIZENS BANK
Citizens Bank International Limited was established on 7th of Baishak, 2064 as the 20th commercial bank
in Nepal. The head office of CBIL is located at Sharada Sadan, Kamaladi, Kathmandu. It is promoted by
eminent personalities/business and industrial houses and reputed individuals like Pradip Jung Pandey
having high social standing. It is managed by a team of experienced bankers and professionals like
Mr.Rajan Singh Bhandari(CEO), Mr.Ganesh Raj Pokharel (Deputy CEO), Mr. Ramdhan Shrestha
(Assistant CEO) & Mr.Bodh Raj Devkota (Assistant CEO).

After its establishment, three more commercial banks came in existence and the number of commercial
banks in Nepal increased to 23 till date. Some new commercial banks are ready to enter in the Nepalese
financial market. As per the WTO agreement the foreign banks will be allowed to establish their branches
in Nepal or foreigners can open new banks in Nepal.

DEPOSITE POLICY OF CITIZENS BANK

 1. Sharedhani Bachat Khata
The Bank offers Citizens “Sharedhani Bachat Khata” for the shareholders of the Bank with a minimum
balance of NPR 100.00 only. Citizens NPR Debit Card facility is provided with the account facility which
is valid in Nepal as well as in India and Bhutan. There is no restriction on the amount of withdrawals and
no charges are taken on inward remittances (domestic as well as international).

2. Senior Citizens Savings

The Bank offers Senior Citizens Savings primarily for the senior citizens of the country (equal to or above
the age of 55 years). The Bank provides zero balance service for the offer and 25% discount is provided
on Good for payment cheque issuance fee. This account has been designed especially to respect the senior
citizens.

3. Citizens Matribhumi Bachat

The primary beneficiary for Citizens Matribhumi Bachat are Nepalese Citizens residing in foreign
countries. Those who are in the process of going abroad for foreign employment can also enjoy this
deposit product subject to presentation of a valid Visa. There is no any amount fixed as minimum balance
and no restriction on the amount of withdrawals. Better rates are provided in Exchange Rate to account
holders while remitting money to Nepal through Citizens Remit.

4. Citizens Mahila Bachat Khata

The Bank offers “Citizens Mahila Bachat Khata” for Nepalese woman with age above 16 years. Citizens
NPR Debit Card facility is available which is valid in Nepal as well as in India. The scheme allows 25%
discount on Locker charge. This product is designed to support the women and their upliftment.

5. Citizens Muna Bachat Khata

“Citizens Muna Bachat Khata” is primarily for the minors (below the age of 16 years) facilitated by the
guardians. The Bank provides zero balance service for the offer. Facility of Citizens NPR Debit Card is
provided which is valid in Nepal as well as in India. This is designed to help to save for the child’s future.
With children’s saving accounts, children learn to manage money – and parents, relatives and friends
have a place to save for a child they care about.

6. Citizens Recurring Deposit

The Bank offers Citizens Recurring Deposit for Nepalese citizen. Minors can also enjoy the facility. The
Bank provides zero balance service for the offer. Account holders can enjoy loan facility of 90% of the
deposit amount.

7. Citizens Zero Balance Account

Facility of Citizens NPR Debit Card is provided which is valid in Nepal as well as in India. Cash
withdrawal facility from any branch is provided on demand. No minimum balance is required for
issuance of Cheque Book.

8. Citizens Rastrasewak Saving

Citizens Rastrasewak Saving is primarily for Officials of Nepal Government, Private Sector, Semi
Government Bodies and Government owned Corporations / Associations / Enterprises and their
immediate family members. The minimum balance for the scheme is zero. Facility of Citizens NPR Debit
Card is provided which is valid in Nepal as well as in India.

9. Citizens Bidhyarthi Bachat

The primary beneficiaries for “Citizens Bidhyarthi Bachat” are Nepalese students with minimum age of
16 years and maximum age of 50 years having a valid student’s identity card. The minimum balance for
the scheme is zero.Facility of Citizens NPR Debit Card is provided which is valid in Nepal as well as in
India. 25% discount is provided on Draft issuance and on Travelers Cheque issuance. No fees are charged
on inward remittances.

10. Citizens Special Savings

Citizens Special Savings account is that account which is specially designed for the people residing inside
the valley which provides special saving schemes.

11. Dashain Tihar Muddatti Nichhep Yojana

The Bank has been providing a financial instrument which provides investors with a higher rate of
interest than a regular saving account until the given maturity date. This offer has been separated and
specialized in the occasion of Dashain and Tihar.

12. Citizens Super Savings Account (CSSA)

Citizens Super Savings Account is a Saving Deposit Product launched for Nepalese citizens of all age
groups. The product is in the nature of superior Savings Bank Account with added value propositions to
high value resident customers.

13. Citizens Call Deposit (NPR)

Citizens Call Deposits are those deposits where high volume deposits can be done on short term basis.
Acall deposit account, like a checking account, has no fixed deposit period, provides instant access to
funds and allows unlimited withdrawals and deposits. The rate of interest a call deposit account pays
depends on the amount of money in the account, a system commonly referred to as banded interest rates
or paid on the negotiated rate of the Bank.

14. Citizens Fixed Deposit for Individual (NPR)/Citizens Fixed Deposit for Institutional (NPR)
A fi xed deposit account is an investment account and a type of savings account in which money is
deposited for a stated period of time and a fi xed interest rate is paid at the end of that period. The Bank
offers multitudes of fi xed deposit schemes for various durations. It offers simple reinvestment Fixed
Deposits (at very competitive interest rates). One of the easier ways of making money work for you is by
investing in a fi xed deposit account. Opening a fixed deposit account is both quick and easy and all that

needs to be done is to deposit money into the account for a given period of time, for it to earn interest.

15. Citizens Current Account

Current Accounts are those accounts in which amount can be deposited and withdrawn at any time
without giving any notice for individuals, business houses and institutions for unlimited access to
transactions.

LENDING POLICY OF CITIZENS BANK

1. Term Loan :The term loan can be for medium as well long term. This loan is provided to the
clients mainly for fixed assets, capital investments such as purchase of land or construction of
buildings or purchase of machinery. The interest rate applied for term loan during the internship
period was as: Term loan 8.50%-14.50%
2. Citizens SME Finance: To finance working capital and/or capital expenditure requirement as
well as non funded facilities such as letters of credit and guarantees for small businesses
including retailers, wholesalers, cottage and small scale manufacturing and processing units,
exporters, importers, contractors, educational institutions, self employed professionals, medical
/health facilities etc. Interest rate: 8.50% -16.00
3. Citizens Home Loan: Finance to existing home loan customers seeking additional finance for
purpose Of furnishing/ refurnishing, purchase of household appliance/ items etc.Interest rate:
8.00%-17.00%
4. Citizens Mortgage Loan: To meet personal financial obligations already incurred to be incurred
in future. Interest Rate: 9.50% - 18.00% p.a., payable in Equated Monthly Installment tenure : up
to 10 year Loan Type : Terminating Line of Credit Loan Portion: upto 80% of the valuation of
the property Loan Size: up to NPR 8 million..Citizens Mortgage Loan(Personal
 Overdraft)Interest Rate:10.00% - 17.00% p.a., interest payable quarterlyLoan Type: Revolving
Line of Credit Loan Portion: upto 70% of the valuation of the property Loan Size: upto NPR 8
million.
5. Citizens Education Loan:To finance the education cost of the students desiring to pursue
higher education in Nepal or Abroad. Interest Rate: 9.50% p.a - 10.00% p.a. Loan Portion:
Upto 80% of the cost of educationLoan Size: Upto NPR 3.5 million.

Other Credit Related Products

 Payment Against Document (Forced Loan) :

 Bridge Gap Loan: It’s a short or medium term loan in the form of interim financing given in
anticipation of financing for longer duration.
 Letter of Credit: It’s a written undertaking or obligation of a bank made at a request of a
customer t honor drafts or any other demand of payments and acceptance made upon the bank by
the seller, provided the seller has complied with the terms and condition of the LC.
 Bank Guarantee: It’s a definite undertaking issued by the bank on behalf of provided all the
terms and conditions of the BG is met. Loan against first class bank guarantee interest rate:
8.00%-17.00%

OTHER SERVICES OF CITIZENS BANK

1. Locker Facility: For the safety of customers valuables, our locker facility offers a safe,
trustworthy space to store them. There is a nominal annual rent (payable in advance),
which depends upon the size of the locker.
2. Utility Payment: Payment of NTC PSTN, NTC Post-paid, ADSL and NTC Prepaid
Service available at all branches across the country.
3. Mobile Banking
4. Internet Banking
5. Remittance service
6. Debit card services etc.