1 SEA LOGISTICS BUSINESS OPERATION PROCESS MANAGEMENT SYSTEM

1.1 Purpose:

This procedure stipulates the maritime import and export operation process to ensure that the maritime department
successfully completes the operation of maritime cargo and issues the bill of lading for export and the delivery of
import orders.

1.2 Application:

This Process applies to all Logistics Operators in the Group.

1.3 Tasks:

Operation Managers: Responsible to control operation process, solve operation issues, approve payment for costs,
review and control costs and expenses, keep improving and optimizing procedures.

Operation Teams: Responsible for effective and good communication with customers and suppliers (foreign agents,
shipping companies, customs brokers, fleets etc).

Keep updating the freight rates and space situations on low and peak seasons.

Receiving Orders, Place booking with carrier (Ocean/Air), prepare loading plan, arranging
trails/trucks, submit shipping instruction/ manifest to carrier, prepare FCR/ Bill of lading, cargo
tracking, etc .;

Recording Receivables and Payables, and collating relevant documents and files;

Foreign affairs: Responsible for delivery and picking documents from/for suppliers/ carrier/ vendors,…

1.4. Work Flow Chart

1.5.1 Request for Quotation

Receive queries from Agents and Customers and provide quotes.

1.5.2 Order review

Each business department is responsible for entering relevant new shipment and submitting it to the OP.
The OP is responsible for receiving and reviewing it within 15 minutes. Dangerous and reefer cargo must be
reported to the department manager for approval before operation.

1.5.3 Booking

After completing the review of the new shipment. OP will make bookings with the shipping company based
on the schedule and customer requirements within half a working day. The booking content must be
consistent with the original bill of lading. If the customer has special requirements, be sure to state it clearly
the booking application. Dangerous cargo must be approved to be received, and follow procedure of
Carrier/ Co-loader/ Airlines Agents when processing. For Reefer cargo, CS must state clearly about
Temperature and Ventilation, collect Electricity fees/ tariffs and inform Customer/ Agent to avoid
unnecessary costs.

1.5.4 Booking Confirmation

Booking on FCL cargo should be done within 1-2 working days, booking on LCL cargo within 30 minutes

1.5.5 Dispatching Cars

When providing door-to-door service, OP will fill in the card information and submit the notification to the
trucker team to arrange the trailer within half a working day after receiving queries from customer.

CS receives queries, and arrange with The Fleets for on-time pickings and deliveries.

1.5.6 Bill of Lading Confirmation

Confirm the bill of lading with customers before shipping company’s cut-off time.

1.5.7 Pre-manifest submission, overseas manifest

Pre-manifest data should be declared 24 hours before vessel departs. Oversea manifests shall be declared
up to 72 hours before vessel departs, according to customs requirements.

1.5.8 VGM Information

Assistant OP submits VGM information after receiving the customer's instruction.

CS submits VGM information after receiving the customer's instruction, and collect fee for this service (If
any)

1.5.9 Customs declaration

CS processes Customs Declaration as Customer’s requests. Ensure to finish this task on time to catch the
Vessel.

1.5.10 Post Loading:

CS collects information of cargo loading confirmation/ arrival/ release, terminal release, etc. to complete the
ship. LCL cargoes are pre-arranged before port closure, and CFS warehouses are notified to enter the port
after packing, to check the release and loading status.

1.5.11 Collecting Original Bills

1.5.11.1 Shipping company BL: After vessel departs within 1 working days, we have to Pick up the bill of
lading from the shipping company, and upload a copy of the original bill of lading to the file.

1.5.11.2 HBL & NVOCC Sub-bill: Picking NVOCC Bill of Lading within 1 working day after vessel departs

1.5.12 Settlements

All SOAs and payment applications should be completed within 1 working days after vessel departs, and
payment settlement/ should be completed within 3 working days after vessel departs.

Before 6th of each month, the monthly settlement order/ statement of previous month will be confirmed by
the superior manager to ensure that the system automatically settles the account.

After 7 days from the date of export, the system will automatically lock the Job file recorded

1.5.13 Bill of Lading Delivery

The bill of lading needs to be delivered to the front desk, which will be issued by the front desk after the
delivery system.

1.5.14 Shipping Advice

Right after vessel departs, PRE-ALERT should be sent. Documents are reviewed and uploaded into the system.

1.5.15 Cargo tracking

Outbound and Inbound Team will track and trace for cargo’s routing, and Inbound Team will check the arrival
time of the cargo.

1.5.16 Arrival Notice & Exchange Order

Notification/ Pre alert of Import shipment to Consignee before ship arrival:

11.2.5.16.1: Inbound Department, within 1 days before Vessel arrives, will arrange payment of Destination
Local Charges to collect D/O. Then announce Customers to collect D/O.

11.2.5.16.2 If we provide Door-Door service, we also have to process Customs procedure one day before the
ship arrives, and arrange truck.
1.5.17 Customs Declaration

Customs Declaration shall be gotten within 2 working days from the date receiving information from the
customer, and Customs Clearance shall be finished within 1 working day.

1.5.18 Pick-up and delivery

Arranging trails/ truck for picking-up/ delivering goods at the right place and time, base on Customer’s query
about time, and places. Get POD signed by customer after delivery.

1.5.19 Settlement

All SOAs and payment applications should be completed within 1 working days before vessel arrives , and
payment settlement/ should be completed within haft a working days after vessel arrived.

Before 6th of each month, the monthly settlement order/ statement of previous month will be confirmed by
the superior manager to ensure that the system automatically settles the account.

After 20 days from the date of ship arrival, the system will automatically lock the Job file recorded

1.5.20 Document Upload

The OP should upload the bill of lading as the key document, other documents: client's power of attorney,
SALES BOOKING, B / L photocopy, various guarantees, packing slips, invoices and written records of
customers' transactions.

1.5.21 Business Report

OP completed the monthly report of the previous month (including shipping company, box type, box volume,
votes and gross profit statistics) by the 10th of each month

1.5.22 Records Review

OP needs to carefully review various guarantees to reduce operational risks.

1.5.23 Effective management of risk points and preventive measures

The operation manager needs to pay attention to the key control points and timely handle the abnormal
operation to ensure the smooth operation. At the same time, the risk points and preventive measures should
be effectively managed to prevent risks.