UNHCR Has A Zero-Tolerance Policy On Fraud and Corruption.: Important Information On Resettlement For Refugees in Rwanda

Confidentiality UNHCR Anti-Fraud Policy
All UNHCR resettlement files are kept strictly confidential. UNHCR has a zero-tolerance policy on
UNHCR requests that all refugees whose cases are considered fraud and corruption.
for resettlement sign declarations authorizing UNHCR to share
all information and any documents pertaining to them and UNHCR is committed to combating fraud and corruption
their family members with government officials from the reset- in order to preserve the integrity and credibility of the
tlement country. resettlement process.
Frequently Asked Questions Any refugee who attempts to commit fraud relating to his or her
resettlement case may be permanently disqualified from reset-
How do I know if I am being considered for resettlement? tlement under UNHCR auspices.
You should not assume that you have a resettlement case
Fraud is illegal under Rwandan law, and those found to have
unless you are interviewed by a UNHCR staff member who
committed fraud may be subject to prosecution. Examples of
informs you that your case may be considered for resettle-
fraud include:
ment submission.
Should I stop working or studying when my case is considered
 Giving false information about any aspect of personal histo-
ry, including the reason for flight to or the period of asylum
for resettlement? No. It is your responsibility to continue any
in Rwanda.
activities that you have started. There is no guarantee that
you will be resettled, and, if you are resettled, jobs skills and  Claiming a false identity or attempting to substitute one
education might be required and will be of fundamental im- person for another.
portance in order to survive in your new country.
 Not being precise and accurate about a relationship to
If I have been interviewed for resettlement, when should I someone on the case or with a related case.
follow-up on my case? We suggest you allow six months be-
tween the various stages in the resettlement process before  Attempting to add a person onto the case who is not a Important
you make an inquiry about your case. UNHCR will contact you genuine member of the family. Information on
if more information is required.
 Charging money to refugees for resettlement services. Resettlement for
I have a resettlement case, but what if I prefer to go to the
USA rather than Europe? Resettlement is not a right and
In case of fraud or suspected fraud committed by a refugee, or
in case of corruption committed by a UNHCR or a partner organi-
Refugees in Rwanda
resettlement places are limited; UNHCR does not submit zation staff member, please report to the UNHCR Representative
cases to countries according to refugees’ preferences. in Rwanda or to the Office of the UNHCR Inspector General at
What happens if my case is not accepted for resettlement headquarters (contact details below).
submission by UNHCR? UNHCR will inform you and issue you
a denial letter.
Can I appeal in case of a denial? There is no appeals system UNHCR Representative Rwanda
for resettlement. PO Box 867
Plot 5744 Nyarutarama Road opposite MTN, Kigali
What happens if I have been interviewed for resettlement Rwanda
and there is a change in my family, such as marriage, birth, or Email: [email protected]
death? You should inform UNHCR as soon as possible. With- Fax: +250-252-583-485
Tel: 0252-589874, 589879, 585093
holding this information could compromise your case.
Why is my friend about to depart on resettlement, when I Office of the UNHCR Inspector General
UNHCR Representation office in Rwanda
have no news about my case? There are many reasons why Case Postale 2500 PO Box 867
CH-1211 Geneva 2 Depot Plot 5744 Nyarutarama Road opposite MTN, Kigali
some cases may go through the complex resettlement pro- Switzerland Rwanda
Email: [email protected]
cess more quickly than others, and no two cases are alike. Confidential email: [email protected] Fax: +250-252-583-485
Please have patience. UNHCR will contact you in case there is Confidential fax: +41 22 739 7380 Tel: 0252-589874, 589879, 585093
any news. Hotline: +41 22 739 8844

ALL SERVICES PROVIDED BY UNHCR AND ITS PARTNERS ARE FREE OF CHARGE
What is resettlement? Who may be considered for What happens when UNHCR submits a
resettlement? case to a resettlement country?
UNHCR is mandated to find durable solutions for refugees.  There is no application process for resettlement. If UNHCR determines that a case should be resettled, it is submit-
There are three possibilities: voluntary repatriation, local inte- ted to a resettlement country for its consideration.
gration in the country of asylum, and resettlement to a third  UNHCR identifies refugees for resettlement consideration on
The resettlement country, not UNHCR, makes the final decision
country. Voluntary repatriation remains the preferred durable an on-going basis by monitoring specific protection needs
concerning the resettlement of a refugee. Each resettlement coun-
solution of refugee situations. and vulnerabilities.
try has its own regulations and procedures for the resettlement of
Resettlement to a third country means that a refugee leaves  The identification of a refugee as being particularly vulnera- refugees.
the country of asylum and legally settles as a refugee in an- ble does not necessarily mean that the refugee is either
other country. Resettlement as a durable solution is a limited eligible for or in need of resettlement.
option available only to refugees who meet precise criteria.
 Only persons who have been recognized and registered as a
UNHCR does not have a “resettlement programme”. The
refugee by the Rwandan authorities or UNHCR may be con-
resettlement need is considered for all refugees on an on-
sidered for resettlement.
going basis as part of UNHCR’s everyday work.
 Each year, resettlement countries decide how they will allo-
cate resettlement places among the millions of refugees
throughout the world. UNHCR can only consider cases within
A refugee does not have a right these limits.
to resettlement.
 Since resettlement places are very limited, UNHCR must
Resettlement is a solution that only applies to refu-
prioritize the cases of refugees who have the most urgent
gees in very specific circumstances.
protection needs and vulnerabilities.
Resettlement is not automatic. Recognition of refu-
gee status does not necessarily mean that a refugee  Resettlement is a limited option at the disposal of UNHCR to
has a case for resettlement. address a refugee’s vulnerability. While assessing an individ-
ual case, voluntary repatriation and local integration pro-
Resettlement is not a right embodied in internation- spects will also be taken into account.
al law. There is no obligation on countries to accept
refugees for resettlement.
Resettlement consideration is regardless of
ethnicity, age, gender, marital status, educa-
How much does resettlement cost?
tion level, social status or religion.
Refugees should not pay anyone for resettlement considera-

tion, for the submission of a case, nor for at any other step in
the process. What happens when UNHCR considers a
All services provided by UNHCR, NGO partners, and govern- case for resettlement ?
ment authorities are free of charge.
Please notify UNHCR immediately if anyone demands money When a case is under consideration for resettlement, UNHCR
for any resettlement services. officers will ask detailed questions about a refugee’s personal
history and the reasons for flight.
It is very important that the information provided is clear, concise,
complete, and accurate. UNHCR will rely on this information when The entire resettlement process is complex and requires a lot of time.
considering whether to submit a case to a country of resettlement. Refugees whose cases have been submitted for resettlement should
be patient while the case is being processed. It may be one to two
A resettlement case will be suspended at once if it is learned that
years, or sometimes longer, for a final decision and departure to the
a statement was false or information was withheld.
resettlement country.

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Confidentiality UNHCR Anti-Fraud Policy

any news. Hotline: +41 22 739 8844

Refugees should not pay anyone for resettlement considera-

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