Effective as at September 1,

myWizard 360 Rate Card 2018

myWizard 360 Managed Service Platform

Managed Service Platform is recommended for light weight, non-customised and out of the box applications such as Ticket Analytics
Tier Data Throughput / Day Data Retention* (months) Service Cost (per GB per month)
Tier - 1 < 500MB 3 Free
Tier - 2 < 35GB 3 $85
Tier - 3 < 35GB 6 $110
Tier - 4 < 35GB 12 $150
Note:
1. Concurrent Search is limited to 5 average weight searches, for incremental search load there will be an additional cost which can be discussed with myWizard 360
team.
2. Infrastructure Costs are not applicable for Managed Service Platform.
3. Managed Service Platform is a multi-tenant architecture and CPU, Memory and storage are shared.
4. Managed Service Platform provides UI access through groups.
5. Total monthly cost is calculated by the highest daily throughput in GB within a month x Tier based service cost.
6. Service cost includes storage, license, index storage, data backups and support & maintenance related costs.

myWizard 360 Dedicated Instance Platform

Splunk License Cost $34.50 / GB / month
Provisioned Infrastructure Guidelines

Data Throughput / Concurrent Infrastructure and Service Cost

Tier vCPU Memory (GB) Disk Size (GB)
Day Search per month

Bronze 2 8 100 < 25 GB <5 $250

Silver 4 16 200 < 25 GB < 10 $450
Gold 8 32 300 < 50 GB < 20 $650
Platinum 16 64 400 < 50 GB < 30 $1,025
Diamond 36 60 500 < 50 GB < 60 $1,800
Note:
1. Default index storage (disk size) provisioned is based on tier selected.
2. Dedicated Instance will have backend data access and UI access through groups.
3. Service cost includes storage, index storage, data backups, support & maintenance and infrastructure support costs.
myWizard 360 Dedicated Instance - Index Storage Expansion
Disk Size Cost Comments
Increments of
$26 Cost will be charged per month. This includes the backup storage requirements for the incremental disk.
50GB

Secured Data Transfer from On Premise to myWizard 360 Cloud

SSL Certificate & $500 / year
Implementation $1,000 (one off)
Note: Implemention cost cover the enablement of the data collection service on the myWizard 360 cloud. The integration does not cover the data collection
configuration cost on the client side.

On Premise License Cost

Splunk License $34.50 / GB / month
Note: Splunk vendor support is included. Service Request should be created requesting for Splunk vendor support to myWizard 360 team who will create a case for
Splunk related issues.

Cluster Build
Please raise a Service Request at https://aiam.accenture.com/contact-us/service-incident-requests/
Estimating and Planning Guidelines for Application Development
myWizard 360
On Premise
Cloud**
Application Name Engagement Cost Note
Guidelines myWizard 360 myWizard 360
(one off Cost Cost
implementation)

No additional cost if client team does the implementation. However, in

myWizard 360 Ticket
3 - 5 days Not applicable $0 case if it is outsourced to myWizard 360, it would result in 3 - 5 days of
Analytics
effort

Base implementation supports up to 5000 tweets / day. No additional

myWizard 360 Social Media
1 day Not applicable $0 cost if client team does the implementation. However, in case if it is
Monitoring (Twitter)
outsourced to myWizard 360, it would result in 1 day of effort

myWizard 360 Machine

Subject to use Subject to use Subject to use Please contact myWizard 360 to assess pricing
Learning (ML) Classifier

myWizard 360 Remote Subject to number

Subject to number Subject to number
Operational Intelligence of servers > 10 Please contact myWizard 360 to assess pricing
of servers of servers
(Infrastructure) days

No additional cost if client team does the implementation. However, in

myWizard 360 Web
1 day Not applicable $0 case if it is outsourced to myWizard 360, it would result in 1 day of
Monitoring app
effort

Base implementation supports up to 20 web pages.

No additional cost if client team does the implementation. However, in
myWizard 360 Web Analytics 5 days Not applicable $0
case if it is outsourced to myWizard 360, it would result in 5 days of
effort

No additional cost if client team does the implementation. However, in

myWizard 360 Oracle DB
5 days Not applicable $0 case if it is outsourced to myWizard 360, it would result in 5 days of
Performance
effort

myWizard 360 Resource Refer to myPMO Refer to myPMO

3 days Please contact myPMO team
Management Analytics team team

$3,000 $1,500
(establishment fee - (establishment fee - Pricing does not cover any customisation and assumes only vanilla
one off) one off) implementation (up to 4 add-ons). Additional custom add-ons (up to 5
myWizard 360 Agile
Not applicable Monthly application Monthly application add-ons) will be assessed and pricing to be provided accordingly.
Analytics (DevOps) † †
support ($200) with support ($150) with Please contact myWizard 360 for further assistance on pricing.
1 year min. 1 year min. Dedicated Silver tier is recommended.
commitment commitment

Implemented in 1 week window by myWizard 360 team; Includes ML

myWizard 360 ATR Analytics
Not applicable Not applicable $1,500 (one off) Training (excludes data curation). Does not include integration to
(Demo) v3
downstream automation e.g. ATHOS

Implemented in 4 weeks window by myWizard deployment team. If

myWizard 360 team is required for implementation then additional cost
$3,000 $1,500
would be applicable i.e. non-vanilla. Vanilla includes ML Training
(establishment fee - (establishment fee -
(excludes data curation), SNOW integration, Email Notification and
one off) one off)
myWizard 360 ATR Analytics Reject Ticket functionality.
Not applicable Monthly application Monthly application
(Vanilla) v3*** † †
support ($400) with support ($300) with The Technical Architecture and Infrastructure setup on premise is
1 year min. 1 year min. managed completely by the client teams. If myWizard 360 involvment
commitment commitment is required or custom support is needed, it will come as an additional
T&M cost.

Subject to automation use cases and the complexity of integration

Subject to the Subject to the
requirements. If the myWizard 360 team is required to implement, it
number of number of
myWizard 360 ATR will be assessed based on the use cases and integration
Not applicable automation use automation use
Automation requirements. Dedicated Gold tier is recommended. Requires
cases and their cases and their
additional 200 GB Disk Size (i.e. Total of 500 GB). The price (to be)
complexity complexity
estimated will not include hardware and license cost.

$10,000
Pricing does not cover any customisation and assumes only vanilla
(establishment fee -
implementation. Support only covers regular upgrades. This pricing
one off)
myWizard 360 SAP Basis includes the T-Codes mentioned below. Extra T-Codes will be
Not applicable Monthly application Not applicable
360 Monitoring Application assessed and pricing to be provided accordingly. Please contact
support† ($750) with myWizard 360 for further assistance on pricing. Dedicated Gold tier is
1 year min. mandatory.
commitment

$2,000 $2,000
(establishment fee - (establishment fee -
one off) one off)
myWizard 360 Splunk
Not applicable Monthly application Monthly application Chatbot integration with myWizard 360 ATR Analytics (Vanilla).
Chatbot (Vanilla) † †
support ($300) with support ($300) with
1 year min. 1 year min.
commitment commitment

$500 (establishment $500 (establishment

fee - one off) fee - one off) Cloud Chaser is a Splunk application, and uses myWizard 360
Monthly application Monthly application ChatBot to send messages. Cloudchaser has both Splunk 6.6+ and
myWizard 360 Cloud Chaser Not applicable
support† ($50) with 1 support† ($50) with myWizard 360 ChatBot as dependencies and both must be available
year min. 1 year min. in the environment for CloudChaser to use.
commitment commitment
Estimating and Planning Guidelines for Application Development
myWizard 360
On Premise
Cloud**
Application Name Engagement Cost Note
Guidelines myWizard 360 myWizard 360
(one off Cost Cost
implementation)

Implemented in 2 weeks by myWizard deployment team. If myWizard

360 team is required for implementations, then additional cost would
$3,500 $3,500
be applicable i.e non-vanilla. Vanilla implementation involves SNOW
(establishment fee - (establishment fee -
integration, basic configuration of teams and shifts, alert email
one off) one off)
myWizard 360 Automatic functionality. Pricing does not include any customisations.
Not applicable Monthly application Monthly application
Ticket Assignment † †
support ($200) with support ($200) with The Technical Architecture and Infrastructure setup on premise is
1 year min. 1 year min. managed completely by the client teams. If myWizard 360
commitment commitment involvement is required or custom support is needed, it will come as
additional T&M cost.

Price includes deployment of base application with manual upload of

myWizard 360 Application $4,500 $4,500 data that will be provided by the client from all mandatory tools in the
Delivery (AD) Billing & Not applicable (establishment fee - (establishment fee - specified format.
Invoicing one off) one off) Any application customisation or integration with data source will be
assessed separately
Price includes deployment of base application with manual upload of
myWizard 360 Application $4,500 $4,500 data that will be provided by the client from all mandatory tools in the
Delivery (AD) Resource Not applicable (establishment fee - (establishment fee - specified format.
Charging and Reconciliation one off) one off) Any application customisation or integration with data source will be
assessed separately.
Price includes deployment of base application with manual upload of
myWizard 360 Application $5,000 $5,000 data that will be provided by the client from all mandatory tools in the
Delivery (AD) Project Not applicable (establishment fee - (establishment fee - specified format.
Management one off) one off) Any application customisation or integration with data source will be
assessed separately.

Price includes deployment of base application with manual upload of

myWizard 360 Application $5,000 $5,000 data that will be provided by the client from all mandatory tools in the
Delivery (AD) Resource Not applicable (establishment fee - (establishment fee - specified format.
Management one off) one off) Any application customisation or integration with data source will be
assessed separately.

Price includes deployment of base application with manual upload of

$3,000 $3,000 data that will be provided by the client from all mandatory tools in the
myWizard 360 Application
Not applicable (establishment fee - (establishment fee - specified format.
Delivery (AD) Gamification
one off) one off) Any application customisation or integration with data source will be
assessed separately.

- Pricing does not cover any customisation and assumes only vanilla
implementation.
- This Price does not include Splunk Environment Setup nor Splunk
$5,000 $5,000
Agents (UFs) rollout and connectivity estabilishments; The price is
(establishment fee - (establishment fee -
assumed that exisiting Splunk Enterprise Environment is present and
one off) one off)
myWizard 360 Infrastructure Splunk Agents are already available within the platform with required
Not applicable Monthly application Monthly application
(Vanilla) † † connectivity to Splunk DS and Indexer.
support ($350) with support ($350) with - If myWizard 360 team is required to roll out Splunk Agents, an
1 year min. 1 year min. additional estimation will be required
commitment commitment - Hosting Cost is not included
- Splunk Licence usage cost is not included and is dependent on the
Usage

$3,500 $2,500
- Pricing does not cover any customisation and assumes only vanilla
(establishment fee - (establishment fee -
implementation.
one off) one off)
- Additional customisation will be assessed and pricing to be provided
myWizard 360 AWS Security Not applicable Monthly application Monthly application
accordingly. Please contact myWizard 360 team for further assistance
support† ($250) with support† ($150) with on pricing.
1 year min. 1 year min. - Dedicated Silver tier is recommended
commitment commitment

$1,500
(establishment fee -
one off) Cisco VPN connection upto 5 Mbps. Dedicated VPN connection
Cisco VPN Connection Not applicable Not applicable
Monthly support† between On Premise and Dedicated Cloud instance.
($250) with 1 year
min. commitment

$200 (establishment $200 (establishment

Pricing includes the features of ingesting version history, csv, list
fee - one off). fee - one off).
myWizard 360 SharePoint views. Any customisation will be assessed and pricing to be provided
AddOn
Not applicable Monthly support† Monthly support† accordingly. Please contact myWizard 360 for further assistance on
($25) with 1 year ($25) with 1 year pricing.
min. commitment min. commitment

myWizard 360 Accenture

Not applicable $150,000 (one off) $90,000 (one off) Implemented in 5-7 weeks on AVS system
Video Solution CC

Note:
1. If Accenture is no longer a service provider to a client, the default position is that myWizard 360 assets / IP will be removed. If leave behind assets are required
then please contact myWizard 360 team.
2. Engagements are welcome to install the myWizard 360 apps themselves. However, myWizard 360 will not support work done by the engagements.
3. The platform and license cost is invoiced to the nominated WBS at the end of each month based on the provisioned platform and license as of 25th of each month

[*] Data Retention applies to the period/age of the data feed that will be made available in the application
[**] Pricing assumes integration with myWizard as source of data; manually uploaded data will assume On Premise costs
[***] myWizard deployment team will be working with the client team to do the initial setup
Notes:
1. All prices quoted in USD
2. The myWizard 360 Splunk license is a term license (which will be due for renewal in August 2019).
3. The myWizard 360 Splunk license is an MSP (Managed-Service Provider) license. The Accenture Splunk MSP License is an agreement between Splunk and
Accenture, exclusively designated to enhance Accenture’s service to the client for the scope of applications and infrastructure for which where we are engaged
to provide services. Under the MSP licence only Accenture staff can search data, create reports and dashboards, and build applications. Clients can view
reports and dashboards that Accenture creates to enhance service delivery.
For more information visit: https://aiam.accenture.com/accenture-splunk-msp-license-usage-policy/

4. For the on-premise license only, the cost is $34.50 per month per 1GB of data indexed in a given day, which is a 45% discount compared to Splunk list price.
Similarly, myWizard 360 hosting costs have a discount of up to 30% in comparison to Splunk list price.

5. One off costs relate to basic setup and configuration.

6. Ignition teams can support the estimating of data volumes as part of the planning and implementation process.
7. For daily throughput >200GB, the pricing will be revised on a case by case basis due to change in infrastructure, cluster configuration, etc.

8. Accenture Splunk MSP Licenses for on-premise implementations will need to be requested via myWizard portal. For managed instances and dedicated
instances, Splunk license is automatically provided upon provisioning.
9. myWizard 360 will charge for any custom work or work which is outside the product scope as defined in the rate card.
Chargeable WBS must be provided and myWizard 360 will make the WBS fund transfer as required and agreed.

†
Application support includes the following:
• Application Upgrade
o Installation of newer version of the application
o Basic configuration of the newer version of the application that is applicable to an vanilla application deployment
o Version upgrade of the underlying platform (e.g. Splunk) required for the newer version of the application, if the
environment is in the myWizard 360 cloud environment
o The followings are not included in the support fee:

environment is not in the myWizard 360 cloud environment

version upgrade

the platform version upgrade

o Please be noted that the engagement still needs to raise a upgrade request via Accenture support portal

• Application Technical Support

o Triage of an issue
o Resolution of an issue if the issue is found being caused by the application vanilla code or the extension code
delivered by myWizard 360 team as a part of CR
o Please be noted that the engagement still needs to raise an incident via Accenture support portal

Add-ons
Vanilla Suite Add-ons Customised Add-ons
Newsource Bitbucket
JIRA GitHub
Jenkins Rally
Sonarqube Go
SNOW Bamboo
ALM
Gitlab
Versionone (Yet to be released)
Team Foundation Server (Yet to be released)
Teamcity (Yet to be released)
Octopus (Yet to be released)
Supported T-Codes
Design Item / Supported T-Codes Design Item / Supported T-Codes
Command Center (SM51, ST06, SM37, SP01, SM12, ST22, SM21,
SM04, SM13) Transactional RFC (tRFC) related errors (SM58)
Consolidated Details (ST06,SM51) Background & Batch job monitor Overview (SM37)
SAP instances performance (ST06 , ST04 ,SM50) List the ABAP runtime errors (ST22)
WorkLoad Monitor (ST03N) SAP Application Log –(SLG1)
System Log overview (SM21) Monitor SAP Directories (Al11)
Lock Entries (SM12) IDoc (WE02)
Spool Request (SP01) Workflow log (SWI1)
SAP Update Requests (SM13) XI: Message Monitoring (SXI_MONITOR)
User Sessions Overview (SM04) Monitor SAP connect messages (SOST)
Monitoring qRFC Queue (SMQ1 & SMQ2)