Computers are Your Future, 10e (Coyle)

Chapter 14 Enterprise Computing

1) Using technology, information systems, and computers within an organization or business is

called ________ computing.
A) enterprise
B) integrated
C) large-scale
D) massively integrated

Reference: Introduction

2) A(n) ________ is a business or any large organization.

A) enterprise
B) integrated firm
C) large-scale firm
D) corporate firm

Reference: Introduction

3) Personal computing refers to a setup in which ________ controls and uses a computer.
A) a team
B) one person
C) the enterprise
D) dedicated user

Reference: Introduction

4) Business processes are activities that:

A) determine the financial health of a company.
B) have definable output and value to customers.
C) use the company information system.
D) are monitored by management as they supervise employees.

Reference: Business Processes and Activities

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5) Competitive advantage is a condition that gives an organization ________ over the companies
with which it competes.
A) equal footing
B) a lessened disadvantage
C) a superior position
D) parity

Reference: Business Processes and Activities

6) Which of the following is NOT an internally focused system?

A) Accounting
B) Finance
C) Sales
D) Human resources

Reference: Business Processes and Activities

7) Which solution addresses the problem of disparate applications that run on different
platforms?
A) Application integration hubs
B) Shared data repositories
C) Enterprise systems
D) Client/server networks

Reference: Business Processes and Activities

8) What is the best definition of e-business?

A) E-business is the use of e-mail for business correspondence.
B) E-business is the verification of credit cards over the Internet.
C) E-business is a company where all employees telecommute.
D) E-business is the conducting of business on the Internet.

Reference: E-Business Techtalk

9) Which of the following is NOT a feature of an enterprise system?

A) It stores company data in a central repository.
B) It offers users a common interface to the system.
C) It allows data to be shared by company personnel.
D) It requires all employees to use the same type of computer and operating system.

Reference: Enterprise Systems

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10) Which term refers to conducting business internationally where the transaction of goods and
services is transparent to the consumer?
A) Internationalization
B) Globalization
C) Global expansion
D) International presence

Reference: Enterprise Systems

11) Which is NOT a benefit of enterprise systems?

A) Accurate and on-time shipments
B) Minimize costs
C) Interconnect all suppliers
D) Increase profitability

Reference: Enterprise Systems

12) Which of the following statements best describes a distributed technology infrastructure?
A) Each user in an enterprise is able to customize his or her technology tools.
B) A central IT department offers a single technology solution to all users.
C) A distributed database product is used so that users can share remote data.
D) Local area networks are connected to a larger company minicomputer or mainframe.

Reference: Centralized versus Distributed Structures

13) Assume that you are working in a computer lab. Each time a PC boots, you see the same
Windows desktop and application options. This computer lab is using a ________ structure.
A) Centralized
B) Decentralized
C) Distributed
D) Hierarchical

Reference: Centralized versus Distributed Structures

14) Which environment facilitates maintenance?

A) Integrated
B) Distributed
C) Centralized
D) Localized

Reference: Centralized versus Distributed Structures

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15) Which environment uses standardized technology solutions?
A) Integrated
B) Distributed
C) Centralized
D) Localized

Reference: Centralized versus Distributed Structures

16) Which of the following is an example of business process reengineering?

A) Using a product development team composed of members of different functional units
B) Removing clerical jobs through the use of a computerized information system
C) Cross-training each employee in at least two of the functional units
D) Automating manufacturing processes to use robot arms

Reference: Business Process Reengineering

17) Business process reengineering produces results when what occurs?

A) Information technology is used to bring about major changes and cost savings.
B) Information technology is used to automate slow processes.
C) Spending on information technology increases.
D) Information technology is used to improve existing systems.

Reference: Business Process Reengineering

18) BPR is an acronym for:

A) Business Program Reengineering
B) Business Process Relevance
C) Business Process Reengineering
D) Business Projects and Reengineering

Reference: Business Process Reengineering

19) Business Process Management evolved from:

A) Six Sigma
B) The Project Management Institute
C) Business Process Reengineering
D) Just-In-Time

Reference: Business Process Management

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20) Typically, what type of person is selected to lead Business Process Management initiatives?
A) Systems analyst
B) Project leader
C) Technical architect
D) Business analyst

Reference: Business Process Management

21) Which of the following is NOT a major concern when a company considers upgrading
application software, such as word-processing software?
A) The new software may require computer hardware upgrades.
B) The upgrade may require additional user licenses.
C) The upgrade may require extra user training time.
D) Files created in the older version may not be compatible.

Reference: Applying Technology in the Enterprise

22) The ability of hardware and software to effectively adapt to increased demands and use is
known as:
A) continuity.
B) compatibility.
C) interoperability.
D) scalability.

Reference: Applying Technology in the Enterprise

23) The ability to share data across a variety of hardware and software manufacturers is known
as:
A) adaptability.
B) compatibility.
C) interoperability.
D) scalability.

Reference: Applying Technology in the Enterprise

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24) A(n) ________ is a written plan that specifies steps to be taken in the event of an emergency.
A) emergency plan
B) backup plan
C) disaster recovery plan
D) contingency plan

Reference: Applying Technology in the Enterprise

25) In a disaster recovery system, which backup site is kept in a constant state of readiness?
A) Hot
B) Cold
C) Adaptive
D) Redundant

Reference: Hot Site/Cold Site Techtalk

26) What is another term for duplicating all enterprise data?

A) Mirroring
B) Replicating
C) Fault tolerant
D) Contingency

Reference: Applying Technology in the Enterprise

27) A faulty system component that causes the entire system to malfunction is called a:
A) single point of failure (SPOF).
B) fault intolerant element.
C) cascading critical weakness (CCW).
D) critical link.

Reference: Applying Technology in the Enterprise

28) A method for networking devices on the fly is:

A) dynamic permutation.
B) static configuration.
C) zero configuration.
D) virtual configuration.

Reference: Applying Technology in the Enterprise

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29) Which of the following types of software is used to integrate all facets of a business into a
single computer system?
A) Customer Relationship Management (CRM)
B) Enterprise Resource Planning (ERP)
C) Microsoft Office XP
D) Sales Force Automation (SFA)

Reference: Enterprise Resource Planning

30) Which of the following is NOT an example of an ERP vendor?

A) SAP
B) IBM
C) Oracle
D) Sage

Reference: Enterprise Resource Planning

31) Which of the following is NOT a reason ERP system implementations fail?
A) Employee resistance to change
B) Integration of the modules
C) Time and cost
D) Does not support the business processes

Reference: Enterprise Resource Planning

32) The purpose of customer relationship management (CRM) software is to:

A) provide a secure online shopping experience.
B) automate billing and collection services.
C) pursue a new customer base by analyzing national consumer behavior.
D) retain and satisfy current customers.

Reference: Customer Relationship Management

33) Which of the following is NOT a CRM phase?

A) Customer acquisition
B) Customer retention
C) Customer enhancement
D) Customer release

Reference: Customer Relationship Management

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34) A recent survey shows that it is about ________ times more costly to replace a customer than
to keep one.
A) two to three
B) four to seven
C) ten
D) fifteen

Reference: Customer Relationship Management

35) Which tool is used interchangeably with CRM?

A) Supply chain management
B) Call center marketing
C) Sales force automation
D) Human resource management

Reference: Sales Force Automation

36) Which language allows enterprises to publish and share financial information with each
other?
A) XBRL
B) VRML
C) XML
D) DHTML

Reference: Extensible Business Reporting Language

37) Which of the following is NOT a common application for SaaS?

A) CRM
B) HR
C) Procurement
D) Manufacturing

Reference: Software as a Service

38) An application service provider (ASP):

A) provides an Internet entry point to a business or individual.
B) manages and distributes software-based services across a wide area network.
C) is a Web language used to write server-based scripts.
D) supplies companies with e-commerce tools.

Reference: Software as a Service

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39) Which of the following is NOT a function that operational support systems provide?
A) Monitor
B) Analyze
C) Charge-back
D) Manage

Reference: Operational Support Systems

40) What is the integration of processes, software, hardware, and standards of two or more
enterprise systems called?
A) OSS
B) ASP
C) EAI
D) GUI

Reference: Enterprise Application Integration

41) When enterprises want all aspects of their computing integrated into one application, it is
referred to as a:
A) common information interchange.
B) common integrated platform.
C) common virtual system.
D) common integrated system.

Reference: Enterprise Application Integration

42) Which of the following is NOT a category of enterprise application integration (EAI)?
A) Application linking
B) Database linking
C) Data warehousing
D) Unified programming

Reference: Enterprise Application Integration

43) What is the primary benefit of RAID drives?

A) They have built-in virus protection so that their contents cannot become infected.
B) They can store much more data than traditional hard disks.
C) They can store data redundantly for improved protection.
D) They can be accessed from any node on a local or wide area network.

Reference: RAID

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44) RAID is an acronym for:
A) reduced allocation of independent disks.
B) redundant array of independent disks.
C) redundant array of interdependent disks.
D) redundant allocation of independent disks.

Reference: RAID

45) RAID devices offer fault tolerance, which means:

A) they keep working in an impaired mode if components fail.
B) they switch to backup mode if components fail.
C) they shut down gracefully if components fail.
D) they keep working even if one or more components fail.

Reference: RAID

46) CD/DVD jukeboxes protect which enterprise assets?

A) Digital content
B) Enterprise backups
C) Server infrastructure
D) Operating system firmware

Reference: CD/DVD Jukeboxes

47) A network of high-capacity storage devices that link all of the organization's servers is
known as a:
A) LSAN.
B) WSAN.
C) SAN.
D) MSAN.

Reference: Storage Area Networks

48) The storage capacity of network-attached storage (NAS) devices ranges up to:
A) hundreds of megabytes.
B) tens of petabytes.
C) millions of bytes.
D) thousands of kilobytes.

Reference: Network-Attached Storage

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49) Which of the following statements is the best definition of a Web portal?
A) A Web portal is the home page of a company Web site.
B) A Web portal is a Web site designed exclusively for online shopping.
C) A Web portal is a Web site that offers a variety of resources and services.
D) A Web portal is a company that sells connection time to the Internet.

Reference: Web Portals

50) If two companies need to exchange data and documents over the Internet, they may be using
________ standards.
A) ASP
B) EDI
C) RAID
D) SAN

Reference: Electronic Data Interchange

51) Which of the following is NOT true about company intranets?

A) Intranet Web sites look similar to traditional Internet sites.
B) Firewalls control access to intranets from the outside.
C) Intranets can only be accessed by authorized users within an organization.
D) Intranets cannot use TCP/IP protocols.

Reference: Intranets and Extranets

52) A Virtual Private Network (VPN) uses:

A) a company extranet with limited external access for authorized users.
B) a public network to lease transmission lines.
C) leased lines to provide security.
D) a virtual reality network simulator.

Reference: Virtual Private Networks

53) CBT stands for:

A) common binary transfer.
B) core background transfer.
C) computer-basic training.
D) computer-based training.

Reference: Computer-Based and Web-Based Training

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54) ________ is technology-based education that uses multimedia, animation, and programmed
learning to teach new skills:
A) CBT
B) CAD
C) CAM
D) CAI

Reference: Computer-Based and Web-Based Training

55) SOHO stands for:

A) small office/home office.
B) separate office/home office.
C) standard operation/hierarchical output.
D) sequential output/homogeneous operation.

Reference: Teleconferencing

56) What is carrying out business activities by using telecommunications and computer
equipment by two or more people at distant locations called?
A) Multiplexing
B) Teleconferencing
C) Interfacing
D) Networking

Reference: Teleconferencing

57) The greatest drawback to using video teleconferencing is the:

A) need for high bandwidth.
B) lack of quality video cameras.
C) poor quality of the monitors.
D) poor audio component of the video signal.

Reference: Teleconferencing

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58) Which of the following results has NOT been found to occur when companies offer
telecommuting alternatives to in-office work?
A) There is a lower employee turnover rate.
B) There is an increase in overall productivity.
C) More direct supervision is provided.
D) Office expenses are reduced.

Reference: Telecommuting

59) Which of the following applications offers file transfer, application sharing, and whiteboards
in addition to simultaneous chat and video capabilities among multiple users?
A) iVisit
B) CUseeMe
C) Microsoft Share
D) Lotus Notes

Reference: Telecommuting

60) Workgroup computing allows members of a team to do all the following, EXCEPT:
A) configure.
B) connect.
C) collaborate.
D) communicate.

Reference: Workgroup Computing

61) Lotus Notes was the first successful ________ application.

A) telecommunications
B) groupware
C) telecommuting
D) videoconferencing

Reference: Workgroup Computing

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62) What is the process in which documents and data are sent to the next person who needs
them?
A) Facsimile transmission
B) Group dynamics
C) Workgroup relaying
D) Workflow automation

Reference: Workgroup Computing

63) A(n) ________ refers to a business or any other large organization

Reference: Introduction

64) A(n) ________ is a situation in which an organization has a superior position over the
companies with which it competes.

Reference: Business Processes and Activities

65) ________ are activities that have an identifiable output and value to the organization's
customers.

Reference: Business Processes and Activities

66) ________ refers to conducting business internationally in such a way that delivery of
services or products is similar in all locations.

Reference: Enterprise Systems

67) ________ systems are information systems that enable companies to integrate information
and applications across operations on a company-wide basis.

Reference: Enterprise Systems

68) In a(n) ________ structure, a company's IT department manages all technology and
employees use the same standardized information systems.

Reference: Centralized versus Distributed Structures

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69) Users are able to customize their tools to suit their needs in a(n) ________ structure.

Reference: Centralized versus Distributed Structures

70) ________ uses information technology to bring about major organization changes as well as
cost savings.

Reference: Business Process Reengineering

71) Improving existing processes and optimizing assets by managing the entire life cycle of
business processes is called ________ .

Reference: Business Process Management

72) If a company is using Microsoft Windows 98, and Microsoft Windows XP has already been
released, there are several years of tension between the organization's and the market's
________.

Reference: Applying Technology in the Enterprise

73) Upgrading software to a newer version is much easier in a(n) ________ structure.

Reference: Applying Technology in the Enterprise

74) Upgrading software in a(n) ________ structure might require sending IT personnel to
locations to perform the upgrade.

Reference: Applying Technology in the Enterprise

75) Maintenance in a(n) ________ structure may be easier and less expensive.

Reference: Applying Technology in the Enterprise

76) The ability for an organization's systems to continue functioning as demand increases is
known as ________.

Reference: Applying Technology in the Enterprise

77) A(n) ________ plan contains detailed instructions that identify alternative emergency
computing facilities.

Reference: Applying Technology in the Enterprise

78) The ability for different computers to exchange data is called ________.

Reference: Applying Technology in the Enterprise

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79) Any single system component that can cause en entire system to malfunction is called a(n)
________.

Reference: Applying Technology in the Enterprise

80) In a disaster recovery system, the ________ backup site becomes operational when the
disaster occurs.

Reference: Hot Site/Cold Site Techtalk

81) ________ is a technique by which new nodes can be added to a network without requiring
configuration and administration.

Reference: Applying Technology in the Enterprise

82) ________ is software that is used interchangeably with CRM to monitor sales, customers,
inventory, and sales forecasts.

Reference: Sales Force Automation

83) Public and private enterprises use ________ to publish and share financial information with
each other.

Reference: Extensible Business Reporting Language

84) For those organizations that want to outsource their application needs, ________ is a viable
option.

Reference: Software as a Service

85) A(n) ________ is a suite of programs that helps a company monitor, analyze, and manage a
network system.

Reference: Operational Support Systems

86) A(n) ________ system integrates all of an enterprise's computing into a single application.

Reference: Enterprise Application Integration

87) ________ tolerance refers to the ability to continue functioning even if one or more
components fail.
Reference: RAID

88) A CD/DVD ________ uses multiple DVD-ROM and CD-ROM drives to provide centralized
backup and storage for files and applications.
Reference: CD/DVD Jukeboxes

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89) A(n) ________ is a network of high-capacity storage devices connecting all of an
organization's servers.

Reference: Storage Area Networks

90) AOL provides multiple online services and is an example of a Web ________.

Reference: Web Portals

91) A(n) ________ network is a public data network used by an enterprise for services such as
EDI.

Reference: Electronic Data Interchange

92) A(n) ________ is a network that allows authorized outsiders to access the company's intra
net via the Internet.

Reference: Intranets and Extranets

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93) ________ based training is fundamentally CBT employing the Internet or an intranet.

Reference: Computer-Based and Web-Based Training

94) Using telecommunications and computer equipment to work from home and still connect to
the office is called ________.

Reference: Telecommuting

95) ________ computing occurs when a group of workers is connected so they can collaborate
effectively on a project.

Reference: Workgroup Computing

96) Enterprise computing includes the use of technology outside an organization.

Reference: Introduction

97) A competitive advantage brings an organization up to the same level as other companies in
its industry.

Reference: Business Processes and Activities

98) E-business refers to buying, selling, and providing customer service over the Internet.

Reference: E-Business Techtalk

99) Enterprise systems use separate repositories and different user interfaces within each of the
modules.

Reference: Enterprise Systems

100) Globalization refers to conducting business internationally where the transaction of goods
and services is transparent to the customer.

Reference: Enterprise Systems

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101) In a centralized structure, technology management is located in individual departments.

Reference: Centralized versus Distributed Structures

102) In a distributed structure, users have access to standardized tools.

Reference: Centralized versus Distributed Structures

103) Business process reengineering is the same as business process management.

Reference: Business Process Management

104) Business process management's goal is to efficiently and effectively manage the entire
cycle of business processes.

Reference: Business Process Management

105) Currency refers to how up-to-date an organization is with its technology assets.

Reference: Applying Technology in the Enterprise

106) Scalability refers to systems interacting effectively regardless of the platform on which they
are built.

Reference: Applying Technology in the Enterprise

107) Interoperability refers to an organization's ability to grow with increased user demand.

Reference: Applying Technology in the Enterprise

108) One of the major considerations in deciding whether to upgrade technology is cost.

Reference: Applying Technology in the Enterprise

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109) In the aftermath of September 11, organizations are increasingly moving their backup
centers to suburban areas.

Reference: Applying Technology in the Enterprise

110) A single point of failure will not have much impact on a system's overall ability to continue
to function in the event of a failure.

Reference: Applying Technology in the Enterprise

111) Novell is the leading ERP software company.

Reference: Enterprise Resource Planning

112) Fortune 500 companies have been slower to implement ERP systems than small and mid-
size companies.

Reference: Enterprise Resource Planning

113) ERP software consolidates various enterprise functions into a single computer system.

Reference: Enterprise Resource Planning

114) CRM software keeps track of an organization's interactions with its customers.

Reference: Customer Relationship Management

115) Privacy is an issue with CRM software.

Reference: Ethics box

116) Sales force automation software is used with ERP systems.

Reference: Sales Force Automation

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117) A value-added network is a public data network that offers end-to-end dedicated lines with
guaranteed security.

Reference: Electronic Data Interchange

118) Intranets are connected to each other over the Internet.

Reference: Intranets and Extranets

119) Intranets are networks that belong to an enterprise and are only accessible by the
employees.

Reference: Intranets and Extranets

120) CBT is basically WBT offered over the Internet.

Reference: Computer-Based and Web-Based Training

121) Telecommuting is sometimes referred to as teleworking.

Reference: Telecommuting

122) The number of Americans who telecommute is decreasing.

Reference: Telecommuting

123) Workgroup computing allows members of a team to connect, collaborate, and

communicate.

Reference: Workgroup Computing

124) Groupware is also known as teamware.

Reference: Workgroup Computing

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125) Workflow automation still uses many manual processes to send documents and data.

Reference: Workgroup Computing

126) The first successful groupware product was Lotus Notes.

Reference: Workgroup Computing

Match the following systems or structures to their descriptions:

127) Centralized structure

Reference: Various

128) Distributed structure

Reference: Various

129) Enterprise system

Reference: Various

130) EAI

Reference: Various

131) Information systems

Reference: Various

A) Comprised of hardware, software, data, people, and procedures

B) Integrates multiple enterprise systems
C) Offers one standardized technology package
D) Allows a business to integrate information and applications on a company-wide basis
E) Permits users to customize technology tools

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Match the following acronyms to their meanings:

132) CRM

Reference: Tools for Enterprise Computing

133) ERP

Reference: Tools for Enterprise Computing

134) OSS

Reference: Tools for Enterprise Computing

135) SFA

Reference: Tools for Enterprise Computing

136) XBRL

Reference: Tools for Enterprise Computing

A) Software that integrates all functions of a business

B) Programs to help manage a network system
C) Software to assist and retain customers
D) Software to automate business tasks related to sales and order processing
E) Used for publishing and sharing financial information on the Internet

Match the following terms to their meanings:

137) Jukebox

Reference: Various

138) NAS

Reference: Various

139) RAID

Reference: Various

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140) SAN

Reference: Various

141) Portal

Reference: Various

A) Web site with an array of services

B) Storage and management device using DVD-ROMs and CD-ROMs
C) Network of high-capacity storage devices
D) Server dedicated to data and file sharing
E) Redundant disk drives

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