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Telephoning

Soal Bahasa Inggris

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Haise Sasaki
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22 views4 pages

Telephoning

Soal Bahasa Inggris

Uploaded by

Haise Sasaki
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Telephoning

Part a : Read this conversation and analize the expression how to hadle a guest.

Handling guest request

The examples :

Tino : Good Afternoon, Housekeeping service, Tino's speaking. How may 1 help
you

Mr.
: Good Afternoon. I'm Ricky. 1 would like to request on extra bed because my
Ricky
friend will come and stay with me.
Tino : Alright Mr. Ricky, may 1 know your room number, please ?
Mr.
Ricky : Yes, My room number is Orchid 8.
Tino : How long will you use the extra bed, sir ?

Mr.
Ricky : 1 will use the extra bed until 1 check out from this hotel which is for 4 night.
How much should 1 pay for the extra bed ?
Tino
: For extra bed you must pay $11 pernight Mr. Ricky. It will be adding to your bill.

Mr.
: Okay, thanks
Ricky
Tino : Alright, anything else, sir ?
Mr.
: Yes, I would like to order a printer because I have to print some important
Ricky
documents.

Tino : Alright sir, I will handle it for you.


Mr.
Ricky : Should I pay for it?
Tino
: No, you should not, It's free of charge, sir. You can borrow it during you stay in
our hotel.
Mr.
Ricky : Thank You.
Tino : You're welcome. May 1 repeat your order sir ?
Mr.
: Yes, sure
Ricy

Tino : Well Mr. Ricky. You ordered one extra bed for 4 nights, and a printer, Are
those right, sir ?

Mr. Ricky : Yes, you are right.


Tino : Alright, Mr. Ricky enjoys your day here. We will set up your order as soon as
possible.

Mr. Ricky : Thank you very much for your help.


Tino : You're welcome sir.

Part b : Do some the exercises below !

- Make a conversation about handling guest Complaints.

Receptionist: Good morning Sir, is there anything I can do to help you sir?

Guest : Yes, 1 have some complaint about my room Sir

Receptionist: What is it Sir?

Guest : I just checked in earlier, but the water faucet in my bathroom is not functioning
properly. Too bad because the bathroom in this hotel is quite good and clean, but the water
can't function properly

Receptionist: If I may know, what room number do you stay Sir?

Guest : in 305
Receptionist: Okay sir, can I check your bathroom?
Guest : Of course

Receptionist: It looks like the drainage is in trouble Sir. We apologize for the inconvenience
because of this. Instead, we will replace your room with a new one with a comfortable
bathroom

Guest : Thank you for the response to the complaint, 1 really appreciate this
service
Receptionist: It's our job to make guests comfortable staying here. Please wait a
moment Sir, I will get the key for your new room and after that you can move to the new room

Guest : Okay, I'll wait

Receptionist: Thank you for your kindess Sir


- Make a personal letter and a business letter.

A Personal Letter

- Tegal, 07 December 2021

For Dad

In place

Assalamu'alaikum wr. wb. Father, I am writing this letter because I have something to say
to you. How's dad doing there? Do you like working there? Actually, I don't want dad to be
away from us. If possible, my father works in a nearby place, don't go far abroad. We as a
family often worry about father. Father, I successfully passed the UN. What makes me
proud, I entered the top 10 in my school. How's dad feeling? Of course, I'm glad that my
father's son, who used to be spoiled, got an achievement at school. I want to continue my
studies. But, if dad doesn't have enough money, that's okay. I can work first to raise money
for college fees. First a letter from me.

father son, Naufal Mufthi Akbar

A Business Letter

- PT MAJU SEJAHTERA JL. Gatot Subroto No. 07

Purwokerto

Purwokerto, December 13th, 2021

to Designation General Manager Affair

CV MEGA

JI. Jendral Soedirman 23

Purwokerto

Dear Sirs,

Through this letter, let us introduce our company to you. Our company named PT Maju
Sejahtera is engaged in the distributor of office stationery. According to the information we
collect, CV MEGA is a property company that is growing rapidly and will open again some
marketing office in Tasikmalaya. In this connection, let us offer some of stationery products
that we market. Together with this letter we attach a list of items and their respective
prices.

If your company needs our services, then simply contact us via telephone numbers
(0265)35412 and we'll deliver the goods directly to the site. Further, we will send you an
invoice each end of the month for transactions occurring in the corresponding month. We
will give special discount if accumulated purchase within one month of more than
Rp2.000.000,- (two million rupiah).

We hope that this offer can proceed in a form of cooperation that benefits both parties. If
Mr interested, we are ready to make presentations and conduct further discussed.

Thus we submit the offer letter, delivered thank you for your attention.

Sincerely,

PT MAJU SEJAHTERA

Naufal Mufthi Akbar

Marketing Manager

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