Intergraph Smart Licensing

Product: Intergraph Smart Licensing (ISL)

Number: SDBY296AA-1400A

Version: ISL 14.1 Update 15 (14.01.15.0145)

Date: 13-Aug-2021
Description: Intergraph Smart Licensing is the next-generation software newly developed,
cloud-based licensing for Hexagon PPM, which is replacing SmartPlant
License Manager (SPLM).

Sections: System Requirements

Version Compatibility
Special Instructions
Documentation
Training
Customer Support
New Features in this Version
Fixes
Open Problems
Legal Notices

System Requirements
For information regarding the hardware and software requirements for Smart Licensing Client,
please refer to the "Smart Licensing Hardware and Software Recommendations" section of the
Smart Licensing Installation and Setup Guide.

Version Compatibility
For up-to-date information on the software compatibility of this product in a standalone or
integrated environment, please refer to the Compatibility Matrix on the Hexagon PPM Support
Web site at https://smartcommunity.hexagonppm.com/.
Log on and perform the following steps:

1. Click the DOWNLOADS link.

2. Click the Product Compatibility link under Useful Links on the right side.
3. On the Hexagon PPM Compatibility Matrix - Product Report page, from the Select Product list,
select Product Name.
4. From the Version list, select the version of Smart Licensing.
Special Instructions
• If your network has proxy settings, refer to “SmartLicensingNetworkConnectivityGuide.pdf” delivered
with Smart Licensing Client.
o You can download the most recent document from SmartSupport:
https://smartcommunity.hexagonppm.com/idp/login?app=0sp3Z000000fxoE&RelayState=/D
ownloadsSF/Home/GetDirectEntry?Id=3331
• If you have Avast Antivirus software installed on your machine ISL may fail to install. Please try the
following if ISL fails to install:
o Add the path “C:\Users\user_Installing_Product\AppData\Local\Temp\*” to the exception list
for Avast
o Attempt to install ISL Client
o ISL will install with no issue
• No red-dot will be shown on ISL client versions prior to 14.01.13.0134 on Windows 7, Windows
Server 2012, Windows Server 2008 or older operating systems. Download the latest ISL Client from
PPM Smart Community and upgrade.
• If your Hexagon PPM application uses Intergraph Smart Licensing Client versions prior to Update 8
(14.01.08.0081), it will no longer have access to Licensing servers effective June 28 th. You need to
update ISL client to version 14.01.08.0081 or later to have access to Licensing servers.

Documentation
General
For the latest support information for this product, connect to https://hexagonppm.com/support.
For the latest documentation information for this product, use the Help menu or use F1 or go to
https://docs.hexagonppm.com.
Printed documentation is not available for separate purchase.

Training
Online training for Intergraph Smart Licensing (ISL) is available at the Intergraph Smart Training
Center.

Customer Support
For the latest Support Services information for this product, including solutions to known
software issues, connect to https://hexagonppm.com/support.
To create support case outside the U.S., please contact your local Hexagon PPM office.

New Features in this Version

ISL 14.1 Update 15
• Smart Licensing Client notifies user with more informative error message when Smart
licensing client service gets corrupted.
• Smart Licensing Client improves logging to Event Viewer for Critical Issues.
ISL 14.1 Update 14
• Smart Licensing Client allows you to turn ON/OFF windows toast notifications for client
messages.
• Smart Licensing Client Notification tab displays expiry time of a concurrent licenses
whenever license is acquired/reacquired for an application.
• Smart Licensing Client allows you to enter domain name for the user while adding a
new configuration from client UI.
• Smart Licensing Client Configuration tool allows you to enter domain name for the user
while adding a new configuration through command line.
• Smart Licensing Client UI displays a warning message when an already loaded
configuration becomes invalid.
• Smart Licensing Client “History” tab is now “Notifications”.
• Smart Licensing Client Download tool cleans up all the temp folders created during the
update of Smart Licensing client through Red Dot.
• Smart Licensing portal Live Usage page allows user to select a new column “Active
License Id” to uniquely identify/track a specific license.

ISL 14.1 Update 13

• Smart Licensing Client allows you to view the active licenses on a client machine using
the In Use tab
• Smart Licensing Client displays detailed error message for invalid
SLENV_<customFieldName>
• Smart Licensing Client Launch UI Status tab shows selected project and keystore
• Smart Licensing Client Installer displays more informative warning message when
loading a password cci
• Smart Licensing Client Installer displays more informative error message when entering
incorrect password
• Smart Licensing Client Configuration Tool returns error code when unable to load a .cci
file
• Smart Licensing Client Installer allows loading a cci file with “Copy as path”
• Smart Licensing Client UI allows loading a cci file with “Copy as path”
• Smart Licensing Client displays a notification to users if running an outdated version of
ISL Client

ISL 14.1 Update 12

• Smart Licensing Client service is set to automatic startup type
• Smart Licensing purchase license types are pulled before leased types
• Smart Licensing defaults new products on keystore to offline checkout false.
o Once License Admin enables offline availability in licensing portal, the default
days is set to 5 and default number of licenses is set to 1.
ISL 14.1 Update 11
• Smart Licensing Client provides ability to install ISL Client without CCI
• Smart Licensing provides ability to set start time for CS licenses
• Smart Licensing Client displays clear error message when unable to contact
Configuration Server
• Smart Licensing Client displays clear error message when file path is invalid for a cci
file.
• Smart Licensing Client installer hyperlinks direct user to help documentation for Custom
Port

ISL 14.1 Update 9

• Smart Licensing Client supports proxy settings through GUI Installation
• Smart Licensing Client supports proxy settings through Silent Installation

ISL 14.1 Update 8

• Smart Licensing Client delivers toast messages on Windows 10, Windows Server 2019,
and above
• Smart Licensing updated release name convention

ISL 14.1 Update 7

• Smart Licensing Client supports proxy configuration file.

ISL 14.1 Update 6

• Smart Licensing Client UI toolkit updated.
• Smart Licensing Client provides selectable version number from the About Intergraph
Smart Licensing page.
• Smart Licensing Client provides empty state when the Client service is not running.
• Smart Licensing Client attempts to contact Client service more than one time.
• Smart Licensing Client displays license return message.

Version 2019 Update 5

• Client Installation failure reports error in the log file for registry permission issues.

Version 2019 Update 4

• Smart Licensing Client provides a new message if ISL Client must be updated.
• Smart Licensing Client Checkout Status Window now provides user with a summary.
• Smart Licensing Client now allows user to override default port at install.
Version 2019 Update 3
• The Smart Licensing Client now reads environment variables and displays the values to
the user.
• Smart Licensing Client provides a new message if Single User license is granted.
• Smart Licensing Client help is now available in Hexagon PPM Documentation web site
at https://docs.hexagonppm.com.

Version 2019 Update 2

• Smart Licensing Client History tab limit has been increased up to 500 messages per
each user or device for a maximum period of 7 days.

Version 2019 Update 1

• Smart Licensing Client Status tab shows the software delivery service (SDS)
connection status and lets user know if there is an issue connecting to SDS for software
updates.
• Smart Licensing Client Status tab lists Keystores order for Project as how it is set in
the Configuration on the Licensing Portal.

Version 2019
• Smart Licensing is a cloud-based system with licensing servers in the cloud and client
software on the workstations. An Internet connection is required to use Smart Licensing
Client.
• Smart Licensing allows the flexibility of configurations to meet users’ requirements and
control who can use certain licenses.
• Smart Licensing allows you to check out for offline use; users can specify hours or days
to check out and can check licenses back in when they are no longer needed.
• Smart Licensing Client is a 64-bit application certified on 64-bit hardware with a 64-bit
operating system.
• Smart Licensing Client supports virtual machines running on Amazon AWS or Microsoft
Azure.
• Smart Licensing Client supports Citrix server. Users can run the applications published
in Citrix XenApp.
• Smart Licensing Client provides a special option in the client UI to prompt the user for
client settings and then start an application. This can be used on a Citrix server or any
computer to ensure the correct values for the project and the optional custom fields
before starting the application.
• Smart Licensing Client allows you to update the client software through the Check for
Updates command. The update process preserves previously loaded configuration
connection info (.cci) files, licenses in use, and history messages.
• The Smart Licensing Client installation allows you to load a configuration connection
info (.cci) file during the installation.
• Smart Licensing provides a way to update client computers when the licensing
administrator changes the password for the configuration connection info (.cci) file.
• Smart Licensing Client allows command line options to load or remove a configuration
connection info (.cci) file.
• Smart Licensing Client validates the configuration connection info (.cci) file prior to load.
It is mandatory to load the configuration on install through the GUI, whereas it is optional
for silent install.
 • Smart Licensing Client provides an option to load the configurations for Active Directory
group users.
• Smart Licensing Client allows you to load and view all the configurations loaded on the
client machine on the Configuration tab.
• Smart Licensing supports keystore rollover within the project when there are no more
licenses available in a keystore. Note: A keystore is a container on a cloud-based
Intergraph license server that provides license keys.
• Smart Licensing Client provides a refresh button for all tabs.
• The Smart Licensing Client installer checks the prerequisite and dependencies on install
and upgrade. If Microsoft .NET Framework 4.6.1 or later is not installed, it alerts the
user and exits.
• Smart Licensing Client checks the status on startup and lets the user know if there is an
issue connecting to configurations, keystores, and Smart Licensing Services. This
information helps when something on the Status tab is down.
• The Smart Licensing Client UI displays Login User, Machine Name, and Device ID. The
values of Login User and Machine Name are reported on the Current License Usage
page in the Smart Licensing Portal.
• The Smart Licensing Client installation will remove SmartPlant License Manager
(SPLM) if it is present.
• Smart Licensing Client supports running applications built with SPLM.
• Smart Licensing supports SPLM environment variables.

Fixes
ISL 14.1 Update 15
PB:249463 Group Configuration is not respected with LDAP (Lightweight Directory Access
Protocol).
PB:250446 Error message seen in Event viewer after ISL Update 14.1.14.157.
PB:245853 Raw Usage Rpt. does not report the project name from app. or
slenv_ProjectName
PB:247288 Case is not preserved when creating proxy.config

ISL 14.1 Update 14

PB:245503 Project name shown under "In Use" tab is not the same as
SLENV_ProjectName environmental variable or project name passed from the
application.
PB:245998 Smart Licensing Client displays incorrect expiration date\time for token license
type under In Use tab.

ISL 14.1 Update 13 HF2 v14.1.13.0135

PB:249508 Group configuration is not respected with Lightweight Directory Access Protocol
(LDAP)

ISL 14.1 Update 13 HF1 v14.1.13.0134

PB:248087 ISL Client installer fails to validate the cci when TLS 1.0 is removed from
Licensing servers
ISL 14.1 Update 13
PB:244893 ISL key rollover disrupts CS License Start Time
PB:242907 ISL Client install fails during permissions check
PB:245764 ISL key rollover issue in specific keystore

ISL 14.1 Update 12

PB:237401 ISL client performance issue in a user specific environment
PB:239481 ISL client fails to connect to server in a user specific environment
PB:241492 Unable to get license from a specific keystore unless it is checked-out
for offline use

ISL 14.1 Update 11

PB:235755 ISL client installation issue on some specific machines
PB:240798 ISL client connection issues with server
PB:238563 Batch job will keep trying to get license if network connection interrupted
Note: This problem has been fixed in products built with ISL U11 or higher
version
PB:238401 User cannot start service to install ISL

ISL 14.1 Update 9

PB:229855 ISL Client install fails in user specific environment
PB:233397 ISL Client Status Tab Shows Red for all the entries in a specific user
environment
PB:235443 Random interruptions connecting to the Smart Licensing Services in a user
network environment
PB:233664 Error when accessing Live usage

ISL 14.1 Update 8

PB:231243 ISL Client install fails if the date and/or time on this Smart Licensing Client
machine is not in sync with the date and/or time on the licensing server
PB:231183 ISL Client does not honor the IE Proxy Settings
PB:233268 McAfee Endpoints Security Antivirus does not allow to run the products built
with SPLM
PB:233029 Clients are not able to return the licenses back to server.
PB:233019 In a specific workflow, ISL client results error "Error occurred when
communicating with Intergraph Smart Licensing Server”
PB:235171 Unable to get license in user’s network environment
PB:234794 Incorrect usage of 12 hr CS type in a specific workflow
PB:235585 Getting error failed to contact configuration server
PB:235730 Unable to load CCI file when ISL is run with Local Service Account or user’s
network

ISL 14.1 Update 7

PB:233521 Deliver C++ redistributable DLLs with Smart Licensing Client
PB:232096 Live Usage in licensing portal displays incorrect quantity of the licenses in a
specific keystore
PB:231248 ISL Client install fails in user specific environment. Silent install without loading
cci works. Loading cci via GUI fails with error: Unable to Load File
PB:233183 ISL Client installation fails if the machine has Microsoft Visual C++ 2015
Redistributable (x86, x64) already installed by the older version of ISL client

ISL 14.1 Update 6

None.

Version 2019 Update 5

None.

Version 2019 Update 4

None.

Version 2019 Update 3

PB:218003 Data in the Peak Usage by month report does not match what user recorded.
PB:226184 Current License Usage page shows an extra row for In Use/Checked out
license.
PB:225862 Current License Usage page shows an extra row for checked out licenses with
blank IP address.
PB:225856 SYSTEM is reported to UserID column of the report on elicense.

Version 2019 Update 2

PB:222125 Fails to uninstall ISL client 14.0.5.9 on a specific machine.
PB:223665 Loaded group cci is not listed as the Current User's Configuration.

Version 2019 Update 1

PB:222775 Quantity on License Usage page does not match quantity cut to a specific
keystore.
Open Problems
PB:246626 Peak usage shows more than available licenses in a user specific environment.
PB:246908 Applications cannot pull license after rebooting VM with Windows Server 2012
R2 operating system.
Workaround: User must reinstall Smart Licensing client after reboot.
PB:246642 Column filters in any Raw Usage tab of ISL Usage Report does not work.
PB:250499 Recent McAfee update prevents ISL from working.
Legal Notices
Copyright
Copyright © 2018-2021 Hexagon AB and/or its subsidiaries and affiliates. All Rights Reserved.
This computer program, including software, icons, graphic symbols, documentation, file formats, and audio-visual
displays; may be used only as pursuant to applicable software license agreement; contains confidential and proprietary
information of Hexagon AB and/or third parties which is protected by patent, trademark, copyright law, trade secret law,
and international treaty, and may not be provided or otherwise made available without proper authorization from
Hexagon AB and/or its subsidiaries and affiliates.
Portions of the user interface copyright © 2012-2021 Progress Software Corporation and/or its subsidiaries or affiliates.
All Rights Reserved.

U.S. Government Restricted Rights Legend

Use, duplication, or disclosure by the government is subject to restrictions as set forth below. For civilian agencies: This
was developed at private expense and is "restricted computer software" submitted with restricted rights in accordance
with subparagraphs (a) through (d) of the Commercial Computer Software - Restricted Rights clause at 52.227-19 of the
Federal Acquisition Regulations ("FAR") and its successors, and is unpublished and all rights are reserved under the
copyright laws of the United States. For units of the Department of Defense ("DoD"): This is "commercial computer
software" as defined at DFARS 252.227-7014 and the rights of the Government are as specified at DFARS 227.7202-3.
Unpublished - rights reserved under the copyright laws of the United States.
Hexagon PPM
305 Intergraph Way
Madison, AL 35758

Documentation
Documentation shall mean, whether in electronic or printed form, User's Guides, Installation Guides, Reference Guides,
Administrator's Guides, Customization Guides, Programmer's Guides, Configuration Guides and Help Guides delivered
with a particular software product.

Other Documentation
Other Documentation shall mean, whether in electronic or printed form and delivered with software or on Intergraph
Smart® Support, SharePoint, box.net, or the Hexagon PPM documentation web site, any documentation related to work
processes, workflows, and best practices that is provided by Intergraph as guidance for using a software product.

Terms of Use
a. Use of a software product and Documentation is subject to the End User License Agreement ("EULA") delivered
with the software product unless the Licensee has a valid signed license for this software product with Intergraph
Corporation. If the Licensee has a valid signed license for this software product with Intergraph Corporation, the
valid signed license shall take precedence and govern the use of this software product and Documentation. Subject
to the terms contained within the applicable license agreement, Intergraph Corporation gives Licensee permission
to print a reasonable number of copies of the Documentation as defined in the applicable license agreement and
delivered with the software product for Licensee's internal, non-commercial use. The Documentation may not be
printed for resale or redistribution.
b. For use of Documentation or Other Documentation where end user does not receive a EULA or does not have a
valid license agreement with Intergraph, Intergraph grants the Licensee a non-exclusive license to use the
Documentation or Other Documentation for Licensee’s internal non-commercial use. Intergraph Corporation gives
Licensee permission to print a reasonable number of copies of Other Documentation for Licensee’s internal,
noncommercial use. The Other Documentation may not be printed for resale or redistribution. This license
contained in this subsection b) may be terminated at any time and for any reason by Intergraph Corporation by
giving written notice to Licensee.
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Except for any express warranties as may be stated in the EULA or separate license or separate terms and conditions,
Intergraph Corporation disclaims any and all express or implied warranties including, but not limited to the implied
warranties of merchantability and fitness for a particular purpose and nothing stated in, or implied by, this document or
its contents shall be considered or deemed a modification or amendment of such disclaimer. Intergraph believes the
information in this publication is accurate as of its publication date.
The information and the software discussed in this document are subject to change without notice and are subject to
applicable technical product descriptions. Intergraph Corporation is not responsible for any error that may appear in this
document.
The software, Documentation and Other Documentation discussed in this document are furnished under a license and
may be used or copied only in accordance with the terms of this license. THE USER OF THE SOFTWARE IS
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Any questions regarding export or re-export of these Software Products should be addressed to Intergraph Corporation’s
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Trademarks
Intergraph®, the Intergraph logo®, Intergraph Smart®, SmartPlant®, SmartMarine, SmartSketch®, SmartPlant Cloud®,
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