Stenographer Sec. Asst (Eng) - CTS1.2 - NSQF-4 - Compressed

GOVERNMENT OF INDIA
MINISTRY OF SKILL DEVELOPMENT & ENTREPRENEURSHIP

DIRECTORATE GENERAL OF TRAINING
COMPETENCY BASED CURRICULUM
STENOGRAPHER SECRETARIAL ASSISTANT

(ENGLISH)
(Duration: One Year)
CRAFTSMEN TRAINING SCHEME (CTS)

NSQF LEVEL- 4
SECTOR – OFFICE ADMINISTRATION AND FACILITY

MANAGEMENT
STENOGRAPHER SECRETARIAL
ASSISTANT (ENGLISH)
(Non-Engineering Trade)
(Revised in 2019)
Version: 1.2
CRAFTSMEN TRAINING SCHEME (CTS)
NSQF LEVEL - 4
Developed By
Ministry of Skill Development and Entrepreneurship

Directorate General of Training
CENTRAL STAFF TRAINING AND RESEARCH INSTITUTE
EN-81, Sector-V, Salt Lake City,
Kolkata – 700 091
www.cstaricalcutta.gov.in
CONTENTS
S No. Topics Page No.
1. Course Information 1
2. Training System 2
3. Job Role 6
4. General Information 7
5. Learning Outcome 9
6. Assessment Criteria 10
7. Trade Syllabus 15
Annexure I (List of Trade Tools & Equipment) 29
Annexure II (List of Trade experts) 31

Stenographer Secretarial Assistant (English)
1. COURSE INFORMATION
During the one-year duration of “Stenographer Secretarial Assistant (English)” trade a

candidate is trained on professional skill, professional knowledge, and Employability skill
related to job role. In addition to this a candidate is entrusted to undertake project work and
extracurricular activities to build up confidence. The broad components covered under
Professional Skill subject are as below:-
The trainee learns about safety and environment, use of Stenographer Secretarial
Assistant English, artificial respiratory resuscitation to begin with. He/she gets the idea about
the computer hardware & its peripherals, classify the consonants & its direction /joining the
consonants, distinguish between long & short vowels, Describe Logograms, Grammalogues
Contraction & use of ‘the’ /punctuation mark. Understand Diphthong, Prepare Windows
operating system on computer, Compare all types of alternative forms & recognize the finger
positioning on the computer keyboard, Compare all types of alternative forms & recognize the
finger positioning on the computer keyboard, Recognize the direction of SHR & SHL, Observed
curved hooked strokes and compound consonant, Recognize Final Hooks, Recognize Final
Hooks, List the prefixes, List the suffixes, Identify the monetary units & use it. Also includes
shorthand, translation, and note taking techniques and applies on computer for speed typing in
MS-Word.
The trainee will be able to experiment the MS-Excel, Label the office layout, Name the
dispatch and diary register &maintain computer from virus effect, Identify all types of file
&prepare MS-Power point, Demonstrate MS-PowerPoint Presentation, Create E-Mail ID,
correspondence through mail, filling up online forms and documents for registration etc.,
booking tickets for rail, bus, air and hotels, Identify all types of official tools & equipments,
Observe all types of postal services, Prepare all types of letters, notice, agenda, minutes,
reports, circular & memorandum. Trainees will able to maintain calendar of event and general
Banking Correspondence.
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2. TRAINING SYSTEM
2.1 GENERAL
Directorate General of Training (DGT) under Ministry of Skill Development &

Entrepreneurship offers range of vocational training courses catering to the need of different
sectors of economy/ Labour market. The vocational training programmes are delivered under
aegis of Directorate General of Training (DGT). Craftsman Training Scheme (CTS) with variants
and Apprenticeship Training Scheme (ATS) are two pioneer programmes of DGT for propagating
vocational training.
Stenographer Secretarial Assistant (English) trade under CTS is one of the popular
courses delivered nationwide through network of ITIs. The course is of one year duration. It
mainly consists of Domain area and Core area. In the Domain area (Trade Theory & Practical)
imparts professional skills and knowledge, while the core area (Employability Skill) imparts
requisite core skills, knowledge, and life skills. After passing out the training program, the
trainee is awarded National Trade Certificate (NTC) by DGT which is recognized worldwide.
Candidates need broadly to demonstrate that they are able to:
• Read and interpret parameters/ documents, plan and organize work processes, identify
necessary materials and tools;
• Perform task with due consideration to safety rules, accident prevention regulations and
environmental protection stipulations;
• Apply professional skill, knowledge & employability skills while performing jobs.
• Document the parameters related to the task undertaken.
2.2 PROGRESSION PATHWAYS
• Can join industry as Stenographer and will progress further as Senior Stenographer,
Supervisor and can rise up to the level of Manager.
• Can become Entrepreneur in the related field.
• Can join Apprenticeship programme in different types of industries leading to National
Apprenticeship certificate (NAC).
• Can join Crafts Instructor Training Scheme (CITS) in the trade for becoming instructor in
ITIs.
• Can join Advanced Diploma (Vocational) courses under DGT as applicable.
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2.3 COURSE STRUCTURE

Table below depicts the distribution of training hours across various course elements
during a period of one year: -
S No. Course Element Notional Training Hours

1. Professional Skill (Trade Practical) 1200
2. Professional Knowledge (Trade Theory) 240
3. Employability Skills 160
Total 1600
2.4 ASSESSMENT & CERTIFICATION
The trainee will be tested for his skill, knowledge and attitude during the period of course
through formative assessment and at the end of the training programme through summative
assessment as notified by the DGT from time to time.
a) The Continuous Assessment (Internal) during the period of training will be done by
Formative Assessment Method by testing for assessment criteria listed against learning
outcomes. The training institute has to maintain individual trainee portfolio as detailed in
assessment guideline. The marks of internal assessment will be as per the formative assessment
template provided on www.bharatskills.gov.in.
b) The final assessment will be in the form of summative assessment. The All India Trade Test
for awarding NTC will be conducted by Controller of examinations, DGT as per the guidelines.
The pattern and marking structure is being notified by DGT from time to time. The learning
outcome and assessment criteria will be basis for setting question papers for final
assessment. The examiner during final examination will also check individual trainee’s profile
as detailed in assessment guideline before giving marks for practical examination.
2.4.1 PASS REGULATION
For the purposes of determining the overall result, weightage of 100% is applied for six
months and one year duration courses and 50% weightage is applied to each examination for
two years courses. The minimum pass percent for Trade Practical and Formative assessment is
60% & for all other subjects is 33%. There will be no Grace marks.
.
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2.4.2 ASSESSMENT GUIDELINE
Appropriate arrangements should be made to ensure that there will be no artificial

barriers to assessment. The nature of special needs should be taken into account while
undertaking the assessment. Due consideration should be given while assessing for teamwork,
avoidance/ reduction of scrap/ wastage and disposal of scrap/waste as per procedure,
behavioral attitude, sensitivity to the environment and regularity in training. The sensitivity
towards OSHE and self-learning attitude are to be considered while assessing competency.
Assessment will be evidence based comprising the following:
• Job carried out in labs/workshop

• Record book/ daily diary
• Answer sheet of assessment
• Viva-voce
• Progress chart
• Attendance and punctuality
• Assignment
• Project work
Evidences and records of internal (Formative) assessments are to be preserved until

forthcoming examination for audit and verification by examining body. The following marking
pattern to be adopted while assessing:
Performance Level Evidence

(a) Weightage in the range of 60%-75% to be allotted during assessment
For performance in this grade, the candidate • Demonstration of good skills and accuracy
should produce work which demonstrates in the field of work/ assignments.
attainment of an acceptable standard of • A fairly good level of neatness and
craftsmanship with occasional guidance, and consistency to accomplish job activities.
due regard for safety procedures and • Occasional support in completing the task/
practices job.
(b) Weightage in the range of 75%-90% to be allotted during assessment

For this grade, a candidate should produce • Good skill levels and accuracy in the field
work which demonstrates attainment of a of work/ assignments.
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reasonable standard of craftsmanship, with • A good level of neatness and consistency

little guidance, and regard for safety to accomplish job activities.
procedures and practices • Little support in completing the task/ job.
(c) Weightage in the range of more than 90% to be allotted during assessment
For performance in this grade, the • High skill levels and accuracy in the field of
candidate, with minimal or no support in work/ assignments.
organization and execution and with due • A high level of neatness and consistency to
regard for safety procedures and practices, accomplish job activities.
has produced work which demonstrates • Minimal or no support in completing the
attainment of a high standard of task/ job.
craftsmanship.
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3. JOB ROLE
Stenographer Secretarial Assistant (English) takes dictation in shorthand and reproduces

it on paper using computer and performs various other clerical duties to assist superiors.
Maintain a good mannerism and professional approach with the boss. Following are the job
roles for a Stenographer Secretarial Assistant (English):
• Correspond through emails, phone and faxes

• Maintaining and updating filing systems
• Coordinating with department heads to ensure smooth working of the organization
• Handling day-to-day administrative duties of the organization
• Making arrangement for meetings, conference and seminars
• Handling various activities within and outside the organization
• Taking dictation in shorthand and operating typewriter for transcribing dictated
materials
• Handled and maintained correspondence files and other official documents
• Made travel bookings for domestic and international services
• Drafted business letters in clear and precise manner for easy understanding
• Coordinated business meetings and wrote minutes of meetings in shorthand
• Handled confidential information of the organization
• Prepared reports and documents for inter-department
• Handled day-to-day activities of the organization
• Prepared various presentations for the management team
Reference NCO-2015:
(i) 4120.0100 – Private Secretary

(ii) 4120.0200 – Personal Secretary
(iii) 4120.9900 – Secretaries, Other
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4. GENERAL INFORMATION
Name of the Trade Stenographer Secretarial Assistant (English)
Trade Code DGT/1021
NCO - 2015 4120.0100, 4120.0200, 4120.9900

NSQF Level Level-4
Duration of Craftsmen
Training One Year (1600 Hours)
Entry Qualification Passed 10th class examination
Minimum Age 14 years as on first day of academic session.
Eligibility for PwD LD (LL), CP, LC, DW, AA, BLIND, LV, AUTISM
Unit Strength (No. Of

24(There is no separate provision of supernumerary seats)
Student)
48 Sq. m
Space Norms
Power Norms 4 KW
Instructors Qualification for
1. Stenographer B.Voc/Degree in Commerce / Arts (with Short-hand & Typing)
Secretarial Assistant from a UGC recognized university with one year experience in the
(English) trade relevant field.
OR
Diploma (Minimum 2 years) in Commercial Practice from
recognised board or relevant Advanced Diploma (Vocational) with
two years’ experience in the relevant field.
OR
NTC/ NAC passed in the trade of Stenographer Secretarial
Assistant (English) with three years’ experience in the relevant
field.
Essential Qualification:
Relevant National Craft Instructor Certificate (NCIC) in any of the
variants under DGT.
Note: Out of two Instructors required for the unit of 2(1+1), one
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must have Degree/Diploma and other must have NTC/NAC

qualifications. However both of them must possess NCIC in any of
its variants.
2. Employability Skill MBA/ BBA / Any Graduate/ Diploma in any discipline with Two
years’ experience with short term ToT Course in Employability
Skills
from DGT institutes.
(Must have studied English/ Communication Skills and Basic

Computer at 12th / Diploma level and above)
OR
Existing Social Studies Instructors in ITIs with short term ToT
Course
in Employability Skills from DGT institutes.
3. Minimum Age for 21 Years

Instructor
List of Tools and
As per Annexure – I
Equipment
Distribution of training on Hourly basis: (Indicative only)
Total Hrs /week Trade Practical Trade Theory Employability Skills
40 Hours 30 Hours 6 Hours 4 Hours
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5. LEARNING OUTCOME
Learning outcomes are a reflection of total competencies of a trainee and assessment will
be carried out as per the assessment criteria.
5.1 LEARNING OUTCOMES (TRADE SPECIFIC)
1. Acquire knowledge about the computer hardware & stenography introduction.

2. Identify the various joining Consonants, vowels and its application.
3. Construct the various words to maintain the position of long, short, dot, dash,
preceding, following & intervening vowels.
4. Recognize the various types of computer keys & Prepare a complete sentence with use
of logograms grammalogues, contractions, tick ‘The’ & punctuation.
5. Prepare Window operating system on computer.
6. Identify the strokes R &H, Abbreviated W and explain the sitting posture on computer.
7. Identify small circle for S & Z, Large circle for SW/ large loop & small loop /understand
MS-Word by using all tools.
8. Recognize the direction of SHR, SHL and alternative forms.
9. Use curved hook and compound consonant.
10. Recognize different types of hook.
11. Develop new sentences applying halving principles & Doubling Principles.
12. Apply the prefixes.
13. Apply the suffixes.
14. Identify the monetary units & use it.
15. Produce the simple letter.
16. Translate all types of sentences.
17. Practice on MS-Excel.
18. Label the office layout.
19. Name the dispatch and diary register & detect computer virus.
20. Identify all types of file requirements & implement the same on MS-Power point.
21. Describe MS-PowerPoint Presentation.
22. Prepare MS power Point.
23. Create E-Mail ID.
24. Identify all types of official tools & equipments.
25. Observe all types of postal services.
26. Prepare all types of letter.
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6. ASSESSMENT CRITERIA
LEARNING OUTCOMES ASSESSMENT CRITERIA
1. Acquire knowledge Identify the computer hardware.

about the computer Demonstration of the computer peripherals.
hardware & Uses the computer peripherals & their operating system.
stenography Connect the computer accessories.
introduction.
2. Identify the various Identify the Pair of straight consonant.

joining Consonants, Classify the heavy and light consonants.
vowels and its Identify the pair of curve strokes & horizontal strokes.
application. Label two or three consonant.
3. Construct the various Identify the long and short vowels.

word to maintain the Identify the sign of the vowels.
position of long, short, Point out the position of the vowel.
dot, dash, preceding, Point out the preceding and following vowels.
following & intervening Teach the Intervening Vowels.
vowels. Evaluate the dictation of the vowels.
4. Recognize the various Define logograms, grammalogues, contraction.

types of computer keys Distinguish between tick and dot ‘the’.
& Prepare a complete Observe on the sentence as above.
sentence with use of Analyse the Dipthong and Triphone.
logograms Apply Dipthong and Triphone on the Word by Trainees.
grammalogues,
contractions, tick the&
punctuation.
5. Prepare Window Introduce about Window Operating System.

operating system on Show log on accounts & Passwords.
computer.
Show windows minimizing, resizing, moving & closing.
Explain & show menu bar, tool bar, task bar.
Demonstrate control buttons, open, cut, copy & paste.
10
Demonstrate all types of computer keys.

Judge all operation done by the trainees.
6. Identify the strokes R & Demonstrate alternative forms of R&L.

H, Abbreviated W and Apply the above form on the word.
explain the sitting
Explain the thick R & L.
posture on computer
Apply the above form on the word.
Explain abbreviated W, semicircle Y, and Diaphone U.
Reframe the word using the above.
Explain various types of H & upward SH.
Reframe the word using the above.
Show Sitting posture & Finger positioning on keyboard.
Construct the word with the help of all operational keys.
7. Identify small circle for S Explain Small circle for S & Z.

& Z, Large circle for Apply the above on the word.
SW/large loop & small Describe large circle for SW.
loop /understand MS- Explain large loop & small loop (ST/SD/STR).
Word by using all tools. Apply the above on the word.
Prepare the complete sentence using all tools in MS-Word.
8. Recognize the direction Explain the Double Consonant.

of SHR & SHL and Uses of double consonant.
alternative forms. Show the direction of the double consonant.
Uses the above create the new sentence and typed on computer.
9. Use curved hook and Describe curved hooked strokes.

compound consonant. Apply the above on the word.
Explain the alternative forms of curved strokes.
Use the above on the word.
10. Recognize different Explain N & F/V small hook.

types of hook. Show Use the hook on the word.
Explain the large final hook.
Use of shun after circle.
Use of shun after certain strokes.
11
11. Develop new sentences Explain Halving Principles.

applying halving Use halving strokes for T& D.
principles & Doubling Use halving of MP/MB/NG hooked.
Principles. Explain Doubling Principles.
Use Doubling of strokes for T or D.
Use Doubling of MP/MB/NG & L.
Apply the above create new sentences.
12. Apply the prefixes. Explain Prefixes.

Use before the word.
Apply the above on the word.
13. Apply the suffixes. Explain the suffixes.

Use after the word.
Apply the above on word.
14. Identify the monetary Show Monetary Units and Round Figures.
units & use it. Show the monetary figures.
Apply the contraction.
Apply the essential vowels.
Apply the above on the sentences.
15. Form words with Show the parts of the letter.

advance phrases, Show simple letter writing in shorthand.
intersections and write Translate the above on computer by typing in due time.
simple letter.
16. Translate all types of Test the trainee by giving dictation.

sentences. Translate the above on the computer in due time.
Enhance the typing speed to take speed test.
17. Practice on MS-Excel. Show the spread sheet.

Illustrate elements of electronic spreadsheet.
Explain address cells.
Show to enter data in to worksheet.
Show the method of select cells, copy, delete & move data.
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Show the method to insert, delete, set width for rows and columns.
Show the method to work with formulas, functions and charts.
Prepare the steps to print and save excel worksheet.
18. Label the office layout. Explain the office layout and its importance.
Point out the various departments of the office.
Distinguish between advantage and disadvantages of open /private
office.
Explain the office environment & its importance/advantages
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24. Identify all types of Explain the utility of the office machines.
official tools & Point out the objects of the office machine.
equipments. Choose the various types of office machines.
Explain handling of the office machine.
25. Observe all types of Explain the various postal services.

postal services. Explain blind literature packet.
Compare speed post and courier services.
Explain different types of telegram.
26. Prepare all types of Explain the essential parts of formal letter.
letter. Explain the essential parts of formal letter.
Prepare Invitation Letters, Congratulation Letters, Thanks Giving
Letters, Condolence Letters etc.
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7. TRADE SYLLABUS
SYLLABUS FOR STENOGRAPHER SECRETARIAL ASSISTANT (ENGLISH) TRADE
Duration: One Year

Professional Skills
Reference Learning Professional Knowledge
Duration (Trade Practical)
Outcome (Trade Theory)
With Indicative Hours
Professional Acquire knowledge Computer: a) Introduction
Skill 30 Hrs; about the 1. Awareness of the computer b) Career opportunities in the
computer hardware hardware and its peripherals Industry.
Professional & stenography in the lab to accustom the c) Different types of
Knowledge introduction. trainees for use of establishments.
06 Hrs computer. (12hrs) d) An orientation programme
2. Stenographer: Name The on the course and related
Consonants according to their job opportunities by the
pairs and dictation industry expert and
thereof.(18hrs) instructor.
e) Organizational hierarchy
f) Attributes of a Stenographer
& Secretarial Assistant.
g) Duties and responsibilities
of a secretary /
Stenographer.
h)Inter-departmental
coordination. (06 hrs)
Professional Identify the various Develop : a) Introduction to Shorthand,
Skill 60 Hrs; Consonants, vowels 3. Practice of Stroke Consonants Consonants:
and its application. and their joining. (12hrs) ▪ Definition,
Professional 4. Practice of Joining stroke ▪ Classification,
Knowledge consonants.(12 hrs) ▪ Arrangements and
12 Hrs directions,
5. Demonstrate : ▪ Table of consonants,
a) Long and Short vowels, ▪ Joining of Strokes
(12hrs) b) Vowels:
b) Dot & Dash Vowels, ▪ Long & Short Vowel,
(12hrs) ▪ Dot & Dash Vowel,
c) Preceding and Following ▪ Places of Vowel,
15
16
grammalogues, I. Tick ‘The’ Moving,

contractions, tick II. Punctuation marks ▪ Closing Windows,
‘The’& III. Dictation Practice ▪ Tool Bar,
punctuation. e) Dipthong ▪ Task Bar
f) Triphones ▪ Menu bar
10. Spelling practice using English ▪ Start Button,
Prepare Window Dictionary (02 hrs) ▪ Shutting down Windows.
operating system 11. Create a log-in account and ▪ Desktop,
on computer. customise windows. (06 hrs) ▪ Windows Explorer,
12. Practice of typing in ▪ Control Buttons,
computer using tool-bars ▪ Open, Cut, Copy & Paste
and menu bars/ tools in etc.
ribbons.(06 hrs) d) Computer Keyboard
Functions and its
operations:
▪ Alphabetic keys
▪ Numeric keys
▪ Special keys
▪ Function keys (F1 to
F12) (06 hrs)
Professional Identify the strokes 13 Practice of Alternative signs Alternative forms of R &H
Skill 60 Hrs; R &H, Abbreviated of R &H.(06 hrs) Strokes,
W 14 Dictation Practice (06 hrs) b) Thick Downward R & H.
Professional 15 Practice (10 hrs) c) Alternative forms & their
Knowledge i) Downward H, uses:
12 Hrs ii) Tick H ▪ Abbreviated W,
iii) Dot H ▪ Diphone
iv) Upward SH d) Computer keyboard
v) Dictation Practice Operations:
16. Practice of Phraseography ▪ Sitting posture,
and dictation (10hrs) ▪ Sight & Touch Methods,
17. Computer: ▪ Practicing Home Row,
a) Explain the sitting Upper Row& Bottom
posture on computer Row Keys
b) Demonstrate Finger ▪ Shift Key Operation and
positioning on the Number Row.
keyboard. (14hrs) ▪ Alternative form of
18. Computer Typing: Aspirate H, Tick & Dot H,
17
a) Practice on Computer ▪ Downward H Stroke &

b) Creation of MS- Word Upward H Stroke.
files on Computer with e) Phraseography- Formation
the Use of various of Simple Phrases.
options of MS- Word. f) Computer:
(10hrs) ▪ MS- Word
19. Practice voice change (04 hrs) ▪ Creation of File
▪ Use of its various option
g) Grammar-Voice
▪ Active and passive voice
(12 hrs)
Professional Identify small circle 20. Practice of Small Circle for S & The Circle:
Skill 60 Hrs; for S & Z, Large Z. ▪ Small circle for S & Z,
circle for SW/large 21. Use of circle S & Z with other ▪ Circle and the strokes,
Professional loop& small loop/ stroke Consonants and apply ▪ Circle S with H stroke,
Knowledge understand MS- it to the new sentences. (18 ▪ Stroke L and circle S.
12 Hrs Word by using all hrs) b) Computer Speed Typing:
tools. 22. Computer Speed Typing: ▪ Speed Calculation,
Computer typing practice ▪ Signs & Symbols,
with the minimum errors by ▪ Roman Numbers,
following the typing rules. (12 ▪ Capitalizations of Letters,
hrs) ▪ Display, Counting Errors
▪ Calculating speed and
errors,
▪ Evaluation & Marking
Scheme
C) Punctuation- full stop,
comma, semi colon,
inverted commas, hyphen.
(06 hrs)
23. Demonstrate : a) Large Circle:
a) Large Circle – SW, SS, SZ ▪ Large Initial Circle for
and their medially and SW,
finally uses and dictation. ▪ Use of large circle,
(04 hrs) ▪ Medially and finally,
b) Small Loop for ST/SD. (04 ▪ Circle and vowel places.
hrs) b) The loops:
c) Large loop of STR and ▪ Small Loop of ST/SD,
18
dictation. (04 hrs) ▪ Large loop for STR

24. Computer: Practice in MS- c) Computer:
Word by using various tools. ▪ MS Word-
(08 hrs) ▪ Processing with MS-
25. Calculate Speed Typing on Word,
Computer. (08 hrs) ▪ Use of Different Menus
26. Practice all punctuations. (02 like entering, Selecting,
hrs) Deleting, Copying,
Cutting and Pasting.
▪ Finding and replacing
Text,
▪ Use of Auto Correct,
▪ Formatting with word,
▪ Inserting Numbers,
Bullets
▪ Paragraphs formatting
d) Punctuation
▪ Sign of interrogation
▪ Sign of exclamation
▪ Dash
▪ Brackets
▪ Apostrophe
▪ Capitals (06 hrs)
Professional Recognize the 27. Practice of Initial small hooks a) Initial small hooks (Double
Skill 30 Hrs; direction of SHR, for R & L.(06 hrs) Consonants):
SHL and alternative 28. Apply the above on different ▪ R & L Hooks,
Professional forms. types of sentences (11hrs) ▪ SHR & SHL hooked
Knowledge 29. Computer: Prepare many strokes,
06 Hrs sentences to follow the rules ▪ Vowels and double
on Computer for Speed consonants
Typing. (10hrs) b) Computer:
30. Spelling practice and common ▪ Setting indents and
errors. (03 hrs) spacing,
▪ Use of help Options,
▪ Page Set up, Margins,
Ruler,
▪ Paper Size in Word.
▪ Inserting Lines and Page
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Breaks
▪ Insertion and Use of
Tables,
▪ Deletion of Rows and
Columns,
▪ Alignments between
Rows & Columns
▪ Viewing Documents
Properties & Printing,
and
▪ Other MS- Word
Feature.
c) Alternative forms of curved
hooked strokes,
d) Left & Right Curves of f/ v/
th/ TH, upward SH with
hooked strokes,
e) intervening vowels, circles
and hooks
f) Compound Consonants:
▪ Initial large hooks of
WH/ WHL/ KY/ GY/ KW/
GW/ MP/ MB strokes.
▪ Study of words
commonly misspelt. (06
hrs)
Professional Use curved hook 31. Demonstrate :
Skill 30 Hrs; and compound a) Curved hooked strokes Study of conversational
consonant. i.e. F/ V / ith/ TH. (04 hrs) English. (06 hrs)
Professional b) Develop new sentences
Knowledge to follow the above rules
06 Hrs (04 hrs)
c) Compound Consonants
and develop WH/ WHL/
KY/ GY/ KW/ GW/ MP/
MB and apply on
different types of words.
(04 hrs)
20
32. Computer typing of passages

from books, magazines,
journal and newspaper for
enhancing the speed and
accuracy.
(16 hrs)
33. Practice of conversational
English (02 hrs)
Professional Recognize different 34. Construct : a) Final Hooks:
Skill 30 Hrs; types of hook. a) Final hook N and F/V and ▪ N & F/V small hooks,
apply it on various types ▪ Hooks and Vowels,
Professional of sentences (09 hrs) ▪ Circles and Loops with
Knowledge b) Shun Hook and joining finally hooked strokes.
06 Hrs with other Strokes and b) Large Final:
apply it on the different ▪ (Shun Hook) Use of Shun
types of sentences. after Circle,
(09hrs) ▪ Use of shun hook after
35. Computer : Evaluate on certain strokes.
Computer for Speed Typing (06 hrs)
(12hrs)
Professional Develop new 36. Demonstrate Halving a) Halving Principles:
Skill 120 Hrs; sentences applying Principles on different types ▪ Halving of Strokes for T
halving / doubling of words & sentences (30 or D,
Professional principles. hrs) ▪ Halving of M,N,L,R.
Knowledge 37. Halving of other compound ▪ Halving of
24 Hrs consonants and apply it on MP/MB/NG/KR hooked
Computer for Speed Typing. etc.
(28 hrs) b) Pairs of word confused and
38. Practice pairs of word misused.
confused and misused.(02 (12 hrs)
hrs)
39. Demonstrate Doubling a) Doubling Principles:
Principles, Doubling of other ▪ Doubling of Strokes for
compound consonant and TR & DR,
apply it on sentences. (24hrs) ▪ Doubling of MP/MB/NG
40. Construct the sentences and L Strokes etc.
apply on halving and doubling b) Single word substitution.
principles& to develop the (12 hrs)
21
speed to type on Computer.

(30 hrs)
41. Practice of one word
substitution. (06 hrs)
Professional Apply the prefixes. 42. Point out of Prefixes and their a) Prefixes:
Skill 30 Hrs; representative strokes and ▪ Definition and uses
Professional apply on sentences. (12 hrs) (06 hrs)
Knowledge 43. Apply on Computer for Speed
06 Hrs Typing. (18hrs)
Professional Apply the suffixes. 44. Point out of Suffixes and their Suffixes:
Skill 60 Hrs; representative strokes and ▪ Definition and uses
apply on (30hrs) (12 hrs)
Professional 45. Develop the word to maintain
Knowledge the above rules & apply on
12 Hrs Computer for Speed Typing.
(30hrs)
Professional Identify the 46. Explain the figures- Figures-
Skill 30 Hrs; monetary units & a) Monetary Units & Round ▪ Monetary Units & Round
use it. Figures and use it on Figures
Professional sentences. (06 hrs) b) Contractions-
Knowledge b) Contractions- formation ▪ Formation and uses,
06 Hrs and uses, Essential ▪ Essential Vowels.
Vowels and dictation (06 (06 hrs)
hrs)
47. Develop the sentences to
follow above rules writing in
shorthand & apply on
Computer for Speed Typing.
(18hrs)
Professional Form words with 48. Contract : a) Simple Letter Writing
Skill 60 Hrs; advance phrases, a) Practice of advance (12 hrs)
intersections and phraseography. (10 hrs)
Professional write simple letter. b) Practice of intersections.
Knowledge (10 hrs)
12 Hrs c) Complete the Simple
Letter writing taking
dictation in shorthand
and translate it on
22
computer for speed

typing. (20 hrs)
d) Complete simple letter
with taking dictation &
translate on Computer
for Speed typing. (20 hrs)
Professional Translate all types 49. Prepare of Note Taking 1) Translation & Note Taking
Skill 60 Hrs; of sentences. Techniques & translate it. (30 Techniques
hrs)
Professional 50. Translate matter typed on
Knowledge Computer for Speed Typing.
12 Hrs (30 hrs)
Professional Practice on MS- 51. Demonstrate : a) Office-
Skill 60 Hrs; Excel. a) Introduction to MS- ▪ Introduction,
Excel (05 hrs) ▪ Importance of Office,
Professional b) Functions in MS-Excel ▪ Departments of Office.
Knowledge (15 hrs) ▪ Functions, Duties and
12 Hrs 52. Data Entry using MS – Excel characteristics of Office
(15 hrs) Manager.
53. Take down Dictation of the b) Introduction of MS- Excel:
shorthand from the books ▪ Opening a Worksheets;
and transcribe on computer. ▪ Entering text in
(25 hrs) worksheets.
▪ Editing Excel
▪ Selecting & editing cell
contents / worksheet
▪ Saving & Printing;
C) Motivation:
▪ Introduction
▪ Process (12 hrs)
Professional Label the office 54. Sketch of various layouts of a) Office Layout, Types of
Skill 60 Hrs; layout. office with space Office Layout, Open and
management. (12hrs) Private Office.
Professional 55. Formulas and Functions in b) MS Excel:
Knowledge MS- Excel. (30 hrs) ▪ Inserting / deleting, rows
12 Hrs 56. Complete note down and columns in a
shorthand dictation from the Worksheet inserting /
books and transcribe of the deleting data using cut,
23
same on computer. (18 hrs) copy and paste.

▪ Method: Using Formulas
and functions in MS-Excel
c) Office Environment:
▪ Importance, Elements
like Light, Temperature,
Ventilation, Noise,
Interior Decoration,
cleanliness and Safety.
(12 hrs)
Professional Name the dispatch 57. Demonstrate of Dispatch and a) Handling of Mails- Inward &
Skill 30 Hrs; and diary register Diary Register with the entry Outward Mails.
& detect computer Procedure and practical use b) MS- Excel:
Professional virus. (06 hrs) ▪ Arithmetic, logical,
Knowledge 58. Construct of Various Relative and absolute cell
06 Hrs Formulas, Charts etc. in MS- referencing;
Excel. (10 hrs) ▪ Formatting options of cell
59. Use of anti –virus (04 hrs) in worksheets,
60. Take dictation of the ▪ Align centre, left, right
shorthand from the books and justify cell contents,
and transcribe of the same ▪ Concept of charts.
on Computer (10 hrs) c) Office Stationery, Office
Forms and Manuals. Types of
Office Stationery
d) Computer viruses:
e) Use of Anti-Virus,
f) Precautions & Scanning etc.
g) Motivation- Types of
motivation
▪ Intrinsic motivation,
▪ Extrinsic motivation (06
hrs)
Professional Identify all types of 61. Show various files and a) Filing - Meaning of Records,
Skill 90 Hrs; file requirements & practical use thereof. (12 Compilation and Classification.
implement the hrs) b) MS POWER-POINT-
Professional same on MS-Power 62. MS-power point – Prepare Introduction of PPT,
Knowledge point. the PPT on current topic (24 Presenting documents in
18 Hrs hrs) Power point, add graphics to
24
63. Add Graphics and the the document, Create a self-

practice of the same on MS- running presentation,
power point (24 hrs) (18 hrs)
64. Take Dictation of the
shorthand from the
magazines and transcribe the
same on Computer (30 hrs)
Professional Prepare MS- 65. MS-Power Point a) Filing:
Skill 30 Hrs; PowerPoint presentation ▪ Importance of Filing,
Presentation. a) Use Themes and ▪ Essentials of Good Filing
Professional Designs of the Slides in Method.
Knowledge Power Point. (06 hrs) Classification of files –
06 Hrs b) Apply Clipart and ▪ Alphabetical,
various objects into ▪ Numerical,
PPT slides. (06 hrs) ▪ Geographical and Subject
66. Take Dictation of the wise.
shorthand from the ▪ Centralization &
magazines and transcribe Decentralization of Filing.
the same on Computer (18 ▪ E-filing
hrs) b) MS- PowerPoint:
▪ Layouts, themes and
designs,
▪ Adding clip arts,
diagrams, pictures, tables
and charts. (06 hrs)
Professional Demonstrate 67. MS- power Point Show a) Office secretary
Skill 30 Hrs; features of MS a) Editing slides (05 hrs) b) Definition, Qualities,
power Point. b) Slide Animation, (05 Qualification & Types of
Professional hrs) Secretary
Knowledge c) Transition etc. (2 hrs) c) MS- Power Point:
06 Hrs d) Publish in MS-power ▪ Building animation
point Show. (3 hrs) effects,
68. Prepare MS-power point ▪ Transitions,
presentation (06 hrs) ▪ Speaker notes,
69. Take Dictation of the ▪ Copying a presentation to
shorthand from the a CD/DVD/Pen drives,
magazines and transcribe ▪ Editing and Printing
the same on Computer (09 Presentations /slides
25
hrs) d) Material Management-

▪ Introduction (06 hrs)
Professional Create Email Id. 70. Use Internet – Create E-Mail a) Professional, personal
Skill 30 Hrs; Account. (06 hrs) duties and Functions of Office
71. Send mails to multiple / private Secretary.
Professional recipients. (12 hrs) b) INTERNET:
Knowledge 72. Apply all rules to take ▪ Introduction to Internet
06 Hrs Dictation of the shorthand c) Material Management-
from the Newspapers and ▪ Importance
transcription of the same on ▪ Function (06 hrs)
Computer. (12 hrs)
Professional Identify all types of 73. Practical knowledge of a) Office Equipment:
Skill 30 Hrs; official tools & various office tools & ▪ Principle for selection of
equipments. equipment and their uses. Office equipment.
Professional (09 hrs) ▪ Types of Office
Knowledge 74. Searching of Information on equipment & Mailing-
06 Hrs Various search portals by Room equipment.
using of Internet. (09 hrs) ▪ Photocopier and
75. Take down Dictation of the Communicating
shorthand from the equipment.
Newspapers and b) Other Useful equipment:
transcription of the same on ▪ Xerox Machine,
Computer. (12 hrs) ▪ Intercom & EPABX,
▪ Scanner ,
▪ Personal Computer,
▪ Internet, FAX, Printer etc.
c) Networking: types of
network
▪ LAN, MAN, WAN
▪ Sending and receiving
e-mail;
▪ Searching, browsing
websites, using search
engines.
d) Office Security: Meaning &
concept (06 hrs)
Professional Observe all types of 76. Visit to the various post a) Postal Services
Skill 60 Hrs; postal services. offices. (12 hrs) b) Post Office Services:
26
77. Take down Dictation of the ▪ Importance of Pin Code,

Professional shorthand from the ▪ Postcard, Registered
Knowledge Newspapers and Letters,
12 Hrs transcription of the same on ▪ Ordinary, Insured Letters,
Computer. (26 hrs) ▪ Parcels, Business Reply
78. Apply MS-Excel to create Postcards, VPP, UPC,
tabulation work (16 hrs) Monetary Services etc.
79. Sending & receiving E-Mail. c) Speed Post and Courier
(6 hrs) Services.
Postal Services: Post Bag,
Post box etc.
d) Office Security:
▪ Importance
▪ Types of office security
(12 hrs)
Professional Prepare all types of 80. Take down Dictation of the a) Application Writing
Skill 60 Hrs; letter. shorthand from the b) Enquiry, quotation, order,
Newspapers, books and collection and Complaint
Professional magazines and transcribe the letters.
Knowledge same on Computer (20 hrs) c) Social Letters like Informal
12 Hrs 81. Take down dictation in letter Letters/ Invitation Letters/
format & transcribe it (10 Congratulation Letters/
hrs) Thanks Giving Letters/
82. Prepare of various online Condolence Letters etc. and
forms by using internet i.e. letters to the editors.
rail, bus, air tickets and d) Office Correspondence:
booking of hotels etc. (10 Drafting of notice / agenda/
hrs) minutes and reports, circular
83. Create Record/ performance & memorandum.
Sheet applying in MS-Excel e) General Banking
Formula. (20 hrs) Correspondence
▪ Opening of savings /
current / Fixed deposit
account
▪ Request for loan /
overdraft. (12 hrs)
Practice short-hand 80 wpm
27
SYLLABUS FOR CORE SKILLS
1. Employability Skills (Common for all trades) (160 Hrs.)
Learning outcomes, assessment criteria, syllabus and Tool List of Core Skills subjects
which is common for a group of trades, provided separately in www.bharatskills.gov.in.
28
ANNEXURE-I
LIST OF TOOLS AND EQUIPMENT
STENOGRAPHER SECRETARIAL ASSISTANT (ENG.) (For batch of 24 candidates)
A. TRAINEES TOOL KIT
S No. Name of the Tools & Equipment Specification Quantity
1. Class Room Furniture Dual Desk 12 Nos.

Computer Table with Revolving
2. 24+1
Chair
For Dictation Room- Tables, Chairs
3. and Headphones/ Speakers or 24+1
Microphone Systems)
CPU: 32/64 Bit i3/i5/i7 or
latest processor, Speed: 3
GHz or Higher. RAM:-4 GB
DDR-III or Higher, Wi-Fi
Enabled. Network Card:
Integrated Gigabit
4. Computer 24+1
Ethernet, with USB Mouse,
USB Keyboard and Monitor
(Min. 17 Inch.) Licensed
Operating System and
Antivirus compatible with
trade related software.
5. Laptop Latest Version 01 No.
6. Laser Printer 01 No.
Photocopier Machine (Network
7. 01 No.
Ready) with Scanner
8. Printer Table 02 Nos.
9. Glazed White Board 8’ X 4’ 01 No.
10. Interactive Board 01 No.
pigeon Hole Lockers (12 Locker) with 02 Nos.
11.
External Loc
12. Book Case 02 Nos.
13. Steal Almirah 02 Nos.
29
14. UPS As required

15. Fax Machine Latest Model 01 No.
16. Tool Kit (Hand Tools) 02 Sets
17. Air Conditioners 1.5 Ton with CVT 02 Nos.
18. Broad Band Connection or Wi-Fi 01 No.
19. LCD Projector 01 No.
20. LED TV 36 Inch 01 No.
Application Software (MS- Office)
21. As Per Requirement
Educational Version
22. Antivirus Latest Version As Per Requirement
NOTE: Internet facility is desired to be provided in the class room.
30
The DGT sincerely acknowledges contributions of the Industries, State Directorates, Trade
Experts, Domain Experts, trainers of ITIs, NSTIs, faculties from universities and all others who
contributed in revising the curriculum. Special acknowledgement is extended by DGT to the
following expert members who had contributed immensely in this curriculum.
List of Expert Members participated for finalizing the course curriculum of Stenographer
Secretarial Assistant (English) trade held on 07th to 09th February’ 2018 at FTI-Bangalore,
Name & Designation
S No. Organization Remarks
Shri /Mr./Ms.
1. B. V. S. Sesha Chari, Director CSTARI, Kolkata Chairman
2. O/o DY. Chief Labour Commissioner(C), Member
Prasanna P, Steno
Bangalore
3. Malathi M., J.T.O. Govt. I.T.I., Tumkur Road, Bangalore-22 Member
4. Sunitha Kishore, Freelancer, Tyagraj Nagar, Bangalore- Member
Soft Skill Trainer 560028
5. Labour Welfare Organizaton, Member
N. Prabhakar, Steno
Yeshvantpur, Bangalore
6. Dhanalakshmi M.C. Govt. I.T.I., N. R. Moholla, Mysuru- 07 Member
7. Sanjay Khanande FTI-Bangalore Member
8. RVTI for Women, Hosor Road, Bangalore- Member
M.P. Shashikala, VI emg
Govt.
215.P ] TJETQQ
29
9. R. Shanthi, Stenographer Apex hi-Tech Institute, Bangalore Member
10. Namrata G.N., J.T.O. DET, Koushalya Bhavan, Bangalore-26 Member
11. Ayesha Begum, J.T.O DET, Koushalya Bhavan, Bangalore Member
12. Pooja Hiremath, J.T.O. DET, Koushalya Bhavan, Bangalore Member
13. Prakash Raju. R, Member
Govt. Polytechnic for Women, Bangalore
Lecturer in CP
14. Chandrashekar. N, Member
Acharya Polytechnic, Bangalore-107
HOD in Commercial Practice
15. Gajendra Singh K,
Govt. Polytechnic for Women
SGL, Commercial Practice
31
19. R.C. Mandal, DDT CSTARI, Kolkata Member

20. P.K. Ghosh, V.I. CSTARI, Kolkata Member
32
ABBREVIATIONS
CTS Craftsmen Training Scheme

ATS Apprenticeship Training Scheme
CITS Craft Instructor Training Scheme
DGT Directorate General of Training
MSDE Ministry of Skill Development and Entrepreneurship
NTC National Trade Certificate
NAC National Apprenticeship Certificate
NCIC National Craft Instructor Certificate
LD Locomotor Disability
CP Cerebral Palsy
MD Multiple Disabilities
LV Low Vision
HH Hard of Hearing
ID Intellectual Disabilities
LC Leprosy Cured
SLD Specific Learning Disabilities
DW Dwarfism
MI Mental Illness
AA Acid Attack
PwD Person with disabilities
33
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GOVERNMENT OF INDIA

MINISTRY OF SKILL DEVELOPMENT & ENTREPRENEURSHIP

COMPETENCY BASED CURRICULUM

STENOGRAPHER SECRETARIAL ASSISTANT

CRAFTSMEN TRAINING SCHEME (CTS)

SECTOR – OFFICE ADMINISTRATION AND FACILITY

CRAFTSMEN TRAINING SCHEME (CTS)

Ministry of Skill Development and Entrepreneurship

S No. Topics Page No.

Annexure I (List of Trade Tools & Equipment) 29

Annexure II (List of Trade experts) 31

During the one-year duration of “Stenographer Secretarial Assistant (English)” trade a

Directorate General of Training (DGT) under Ministry of Skill Development &

Candidates need broadly to demonstrate that they are able to:

2.2 PROGRESSION PATHWAYS

2.3 COURSE STRUCTURE

S No. Course Element Notional Training Hours

2.4 ASSESSMENT & CERTIFICATION

2.4.1 PASS REGULATION

2.4.2 ASSESSMENT GUIDELINE

Appropriate arrangements should be made to ensure that there will be no artificial

Assessment will be evidence based comprising the following:

• Job carried out in labs/workshop

Evidences and records of internal (Formative) assessments are to be preserved until

Performance Level Evidence

(b) Weightage in the range of 75%-90% to be allotted during assessment

reasonable standard of craftsmanship, with • A good level of neatness and consistency

Stenographer Secretarial Assistant (English) takes dictation in shorthand and reproduces

• Correspond through emails, phone and faxes

(i) 4120.0100 – Private Secretary

Name of the Trade Stenographer Secretarial Assistant (English)

Trade Code DGT/1021

NCO - 2015 4120.0100, 4120.0200, 4120.9900

Entry Qualification Passed 10th class examination

Minimum Age 14 years as on first day of academic session.

Unit Strength (No. Of

must have Degree/Diploma and other must have NTC/NAC

(Must have studied English/ Communication Skills and Basic

3. Minimum Age for 21 Years

Total Hrs /week Trade Practical Trade Theory Employability Skills

40 Hours 30 Hours 6 Hours 4 Hours

5.1 LEARNING OUTCOMES (TRADE SPECIFIC)

1. Acquire knowledge about the computer hardware & stenography introduction.

LEARNING OUTCOMES ASSESSMENT CRITERIA

1. Acquire knowledge Identify the computer hardware.

2. Identify the various Identify the Pair of straight consonant.

3. Construct the various Identify the long and short vowels.

4. Recognize the various Define logograms, grammalogues, contraction.

5. Prepare Window Introduce about Window Operating System.

Demonstrate all types of computer keys.

6. Identify the strokes R & Demonstrate alternative forms of R&L.

7. Identify small circle for S Explain Small circle for S & Z.

8. Recognize the direction Explain the Double Consonant.

9. Use curved hook and Describe curved hooked strokes.

10. Recognize different Explain N & F/V small hook.

11. Develop new sentences Explain Halving Principles.

12. Apply the prefixes. Explain Prefixes.

13. Apply the suffixes. Explain the suffixes.

15. Form words with Show the parts of the letter.