Assessment-1

BSBLDR801 Lead personal and strategic transformation

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 General Information for this assessment:

 Read the instructions for each question very carefully.

 Be sure to PRINT your FIRST name & LAST name in every place that is provided.
 Short questions must be answered in the spaces provided.
 For those activities requesting extra evidence such as: research reports, essay reports, etc. The
student must attach its own work formatted in double space, Arial 12 pts.
 All activities must be addressed correctly in order to obtain a competence for the unit of
competency.
 If the student doesn’t understand the assessment, they can request help from the assessor to
interpret the assessment.
 Re-submission of assessment after the term will incur additional fees.

Re-assessment of Result & Academic Appeal procedures:

If a student is not happy with his/ her results, that student may appeal against their grade via a written letter,
clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after
completion of the subject and within fourteen days of commencement of the new term.

Re-assessment Process:
 An appeal in writing is made to the Academic Manager providing reasons for re-assessment
/appeal.
 Academic Manager will delegate another faculty member to review the assessment.
 The student will be advised of the review result done by another assessor.
 If the student is still not satisfied and further challenges the decision, then a review panel is formed
comprising the lecturer/trainer in charge and the Academic Manager OR if need be an external
assessor.
 The Institute will advise the student within 14 days from the submission date of the appeal. The
decision of the panel will be deemed to be final.
 If the student is still not satisfied with the result, the he / she has the right to seek independent
advice or follow external mediation option with nominated mediation agency.
 Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol
in that subject.

The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement
based on principles of assessment. These principles require assessment to be reliable, fair, practical and
valid.

Academic Appeals:
 If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal
through academic appeals handling protocol.
 To appeal a decision, the person is required to complete the WSC- Request for Appeal of a
Decision form with all other supporting documents, if any. This form is available via our website.
The completed Request for Appeal form is to be submitted to the Student Support Officer either in
hard copy or electronically via the following contact details:
Student Support Officer, Western Sydney College (WSC), 55 High St, Parramatta NSW 2150,
Email: [email protected]
 The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted
within seven days of notification of the outcome of the re-evaluation process.
 If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the
unit.
 In emergency circumstances, such as in cases of serious illness or injury, you must forward a
medical certificate in support of a deferred appeal. The notice of appeal must be made within three
working days of the concluding date shown on the medical certificate.
 The decision of Chief Executive Officer will be final.
 Student would then have the right to pursue the claim through an independent external body as
detailed in the students’ complaint / grievance policy.

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Comments/Feedback to Students

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RTO: 45360 | CRICOS: 03690M
Assessment Task 1: Written questions

Task summary
This is an open-book test, to be completed in the classroom.
A time limit of 2 hours to answer the questions is provided.
You need to answer all of the written questions correctly.
Your answers must be word processed and sent to the assessor as an email
attachment.

Required
 Access to textbooks and other learning materials.

 Computer with Microsoft Office and internet access.

Timing
Your assessor will advise you of the due date of this assessment.

Submit
 Answers to all questions.

Assessment criteria
All questions must be answered correctly in order for you to be assessed as having
completed the task satisfactorily.

Resubmission opportunities
You will be provided feedback on your performance by the assessor. The feedback
will indicate if you have satisfactorily addressed the requirements of each part of this
task.
If any parts of the task are not satisfactorily completed, the assessor will explain why,
and provide you with written feedback along with guidance on what you must
undertake to demonstrate satisfactory performance. Reassessment attempt(s) will be
arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel you
have been dealt with unfairly or have other appropriate grounds for an appeal.

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International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
You are encouraged to consult with the assessor prior to attempting this task if you
do not understand any part of this task or if you have any learning issues or needs
that may hinder you when attempting any part of the assessment.
Written answer question guidance
The following written questions use a range of “instructional words” such as “identify”
or “explain”, which tell you how you should answer the question. Use the definitions
below to assist you to provide the type of response expected.
Note that the following guidance is the minimum level of response required.

Analyse: when a question asks you to analyse something, you should do so in

detail, and identify important points and key features. Generally, you are expected
to write a response one or two paragraphs long.
Compare: when a question asks you to compare something, you will need to show
how two or more things are similar, ensuring that you also indicate the relevance of
the consequences. Generally, you are expected to write a response one or two
paragraphs long.
Contrast: when a question asks you to contrast something, you will need to show
how two or more things are different, ensuring you indicate the relevance or the
consequences. Generally, you are expected to write a response one or two
paragraphs long.
Describe: when a question asks you to describe something, you should state the
most noticeable qualities or features. Generally, you are expected to write a
response two or three sentences long.
Discuss: when a question asks you to discuss something, you are required to
point out important issues or features and express some form of critical judgement.
Generally, you are expected to write a response one or two paragraphs long.
Evaluate: when a question asks you to evaluate something, you should put
forward arguments for and against something. Generally, you are expected to write
a response one or two paragraphs long.
Examine: when a question asks you to examine something, this is similar to
“analyse”, where you should provide a detailed response with key points and
features and provide critical analysis. Generally, you are expected to write a
response one or two paragraphs long.
Explain: when a question asks you to explain something, you should make clear
how or why something happened or the way it is. Generally, you are expected to
write a response two or three sentences long.
Identify: when a question asks you to identify something, this means that you are
asked to briefly describe the required information. Generally, you are expected to
write a response two or three sentences long.
List: when a question asks you to list something, this means that you are asked to
briefly state information in a list format.

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RTO: 45360 | CRICOS: 03690M
 Outline: when a question asks you to outline something, this means giving only the
main points, Generally, you are expected to write a response a few sentences long.
Summarise: when a question asks you to summarise something, this means (like
“outline”) only giving the main points. Generally, you are expected to write a
response a few sentences long.

Assessment Task 1 Instructions as provided to

students
Provide answers to all of the questions below:

1. Identify and summarise at least four communication responsibilities expected of

leaders.

The leaders are expected to be diligent communicate, collaborate, managing

meetings, and commit to the changes that have been implemented.

The leader has great role in communicating to the changes that would occur and
why those changes are important for the organization. They are responsible for
the communication with the facilitating dialogues and providing the feedback
during the premises

Leaders would collaborate with the employees, stakeholder, with the

consideration of the laws and legislation of more innovation for the organisation.

Leaders are the one to commit to the change by ensuring the behaviour of the
change and investment of the time and energy so that they would be mutually
beneficial to the employees and the organization.

The leader manages the meetings that would have great talks ideas in the
meeting with interaction and open ideas, brainstorming with the profit for the
organization.

2. List five characteristics of effective communication that can used by managers

when communicating with their staff or customers.

The characteristics of the effective communication that the manager can use
when communicating with the staff or customers would be:

 Exchange of the ideas

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International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
  Mutual understanding

 Direct and indirect communication

 Correctness and clearness

 Conciseness of the message

3. Discuss four (4) styles of leadership and the impact each of the identified styles
on organisational culture.

Transactional leadership

 Focused on Status Quo

 Work within established boundaries

 Task and outcome oriented

 Can be authoriatative sometimes

 Compliance driven

 Uses rewards and punishment systems to achieve goals

 Appeal to self interest of workers through rewards systems

 Work is designed to fit current orgsanisation structure and not too futuristic

 Establish standardised practices in an effort to make organisations more

efficient for today!

Transformational leadership

 Challenge status quo

 Future oriented

 Uses participative style of leadership

 Influence, motivate & engage workers to achieve future vision as a team

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RTO: 45360 | CRICOS: 03690M
  Enhance individual capabilites

 Buy in commitment of workers to achieve goals

 Appeal to collective interests of workforce and organisation

 Facilitates intellectual stimulation & influences workers by modelling

bahaviours

 Promote innovation and creativity in work and organisation design

Blended leadership

 Leaders can have both transactional and transformational traits

 Both transactional and transformational leadership be can learned,

developed and enhanced

 Use either style of leadership based on situation

 Use situational leadership

 Leaders are flexible in their attitude and style

Cross-cultural leadership
 This form of leadership normally exists where there are various cultures in the

society.

 This leadership has also industrialized to recognize front runners who work in the

contemporary globalized market.

 Organizations, particularly international ones require leaders who can effectively

adjust their leadership to work in different environs.

 Most of the leaderships observed in the United States are cross-cultural because

of the different cultures that live and work there.

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RTO: 45360 | CRICOS: 03690M
4. Discuss three strategies that a leader can use for building trust and confidence
with colleagues.

The three strategies can be

o Master tasks by practicing

o Welcome coaching and mentoring

o Improve psychological state

5. Discuss three characteristics of an ethical leader.

The three characteristics of an ethical leader:

 They should be self-aware and prioritize personal development.

 They encourage thinking, innovation, and action.

 They are always ethical and civic minded.

6. Outline five ways to develop new work skills

The five ways to develop new work skills can be

 Getting a mentor

 Raise your hand for new challenges

 Look the problems to solve and self development

 Communicate and make good relations

 Seek new learning opportunities

7. Outline two ways to manage time more effectively at work.

The way to manage time more effectively at work can be:

 Setting the goals correctly that would be achievable and measurable.

 Prioritize wisely and based on importance and urgency.

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8. Discuss the concept of personal development planning.

The personal development is more than skills training which offers alternative
methods for the coaching and mentoring. Personal development has all the
activities that develop a person’s capabilities and potentiality, with his quality life
and aspirations.

The personal development planning is the process of establishing the aim and
goals of how and what to achieve in the short and long term in you career,
assessing current realities, identifying needs for skills. Like awareness values,
reflection, goalsetting and planning for the career development and self-
improvement.

9. Outline at least five crucial components of a personal development plan.

The five crucial components of a personal development plan are:

 Self-discovery

 Development plan

 Periodic evaluation

 Continuous improvement plan

 Marketing strategies

10. Explain the purpose of quantitative research and identify at least three ways of
sourcing quantitative data.

The purpose of the quantitative research can be to generate the knowledge and
understand the condition in the required area. It collects information from existing
samples and sending the questionnaire and depict in the form of the numerical
form.

The three ways of sourcing quantitative data are:

 Experiments and survey

 Controlled observation

 Face to face interviews

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RTO: 45360 | CRICOS: 03690M
11. Explain the purpose of qualitative research and identify at least three ways of
sourcing qualitative data.

The purpose of the qualitative research is to gain the deep understanding of

certain specific organization or an event rather than small and surface
description of the large sample of the population. Its main part is to provide the
explicit rendering structure, order, and board patterns found in the group of
participants.

The three ways of sourcing qualitative data can be

 Case study research

 Focus group

 Record keeping

12. Explain primary data and list three ways in which primary data can be collected.

13. Explain secondary data and list three sources of secondary data.

14. Explain emotional intelligence and the importance of this characteristic at work.

15. Explain three strategies that can be used to build emotional intelligence.

16. Explain how a manager with high emotional intelligence can assist in achieving
business objectives. Provide an example to illustrate your answer.

17. Explain two ways of using emotional intelligence to build effective workplace
relationships.

18. Outline key information that should be included in an organisation’s

communication protocol for communicating internally, as well as externally.

19. Describe the process of PESTEL analysis of an organisation’s external

environment.

20. Describe the differences between organisational transformation and

organisational development.

21. Explain the key phases of a change management process.

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RTO: 45360 | CRICOS: 03690M
22. Describe five components of a change management plan.

23. Explain three ways that organisational design can help a company to be
responsive to changes in customer behaviour or market conditions.

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RTO: 45360 | CRICOS: 03690M
Assessment Task 1 Checklist

Student’s name:

Did the student provide Completed

a sufficient and clear successfully? Comments
answer that addresses
the suggested answer Yes No
for the following?

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

Question 11

Question 12

Question 13

Question 14

Question 15

Question 16

Question 17

Question 18

Question 19

Question 20

Question 21

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 Question 22

Question 23

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:

Assessor name:

Date:

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