OpenScape 4000 V7 - Competitive Matrix 28.10.

2013

OpenScape 4000 OmniPCX Enterprise + Avaya Aura Communication Unified Communications Micosoft Communications
OmniTouch UC Suite Manager Manager Enterprise (+ Presence, Server 2013
MeetingPlace, Cisco Unity
Applications Servers)
SECTION 1: Key OpenScape 4000 Competitive Platform Features
(Note: Unified Communications / Applications on OpenScape 4000 in Section 2)
Architecture
Description New SUSE Linux-based COTS hardware Server-oriented architecture featuring a Server-oriented architecture featuring Cluster-based, capacity-limited native Multiple server architecture supporting
option with Duplex option, geographical server-based communications (VoIP) capacity-based proprietary media server VoIP architecture. Deployed on VOIP conferencing, IM & presence.
node separation for COTS or Legacy platform integrated with proprietary, communications (VoIP) platforms, media proprietary, virtualized UCS servers or Similar in number of servers needed by
cabinat options. VMware environment also modular gateway elements gateways. optionally COTS servers. UCS OpenScape UCS for small or medium
supported. Multiple servers and proprietry networking Separate proprietary servers and software deployments cut server counts. Advanced enterprise combined voice and UC
Max of 83 APs and expanded number of software required for expansion beyond required for most applications. virtualization capabilities (equity VMware function. Partners must provide many
Softgate Channels (250) - with local 15,000 IP users. investment)Business Edition (BE) critical voice/voice related elements
survivability option. Separate proprietary servers and software 6000/7000 offer full application portfolio to including desk phones, contact center, e-
SoftGate and OpenScape Access can now required for UC applications -- usually a be pre-packaged and virtualized on UCS 911 and survivable branch appliances. For
address 16 virtual boards. different server & software for each servers. e911 element, the deployment of certified
Supports up to 100,000 users in a single application. solutions was not complete for global
User domain. support as of Fall of 2011.
Supports tightly integrated
OpenScape Contact Center and
OpenScape Unfied Communications
applications, adding full presence support
for TDM and IP (HFA) clients

Name/ Current Version OpenScape 4000 V8 OmniPCX Enterprise Communication Aura Communication Manager Unified Communications Manager Skype for Business (SfB) Server 2015
either with cPCI Server or COTS or Server Rls. 7.0.1 Enterprise (CUCME) and Session
Vmware. Rls.11.2 Manager Edition (CUCMSME) and
BE6000/7000
Rls. 11.5

High resiliency and Support for Yes Yes Yes Yes Yes
disaster recovery with geo Dual CPUs for Resiliency (Optional) - Dual CPUs, Can be colated or Architecture supports central/distributed A CUCM group comprises up to three Supports both main redundancy as well as
separation. Geographic node separation for disaster geographically separated, deployment. Has CPU redundancy (with Cisco Unified Communications Managers. geo-separation of system
recovery. Supported additonal by geo separation) and Passive Com server Each group must contain a primary , and
emergency processors in AP and (remote sites) for complete comm support may contain one or two backup Cisco
Softgates when losing contact with Main CPU. Unified Communications Managers.

Virtualization: Yes No Yes Yes Yes

Supports deployment of VoIP as an System software virtualized for operation Some capability is claimed in user blogs - One virtualized server can run Avaya Aura Cisco offers very mature and robust Microsoft's virutalization is well developed
application running on standard on purpose-built hardware OR Industry but not explicitly supported Communication Manager, Voice virtualization capabilities. and secures server efficient solutions in
server or even in virtualized VMware Standard Servers Alcatel does not mention support for Messaging, Session Manager, SIP large enterprise environments. It requires
environment Central Gatekeeper for HFA softphones - virtualization but has customers who have Enablement Services, Application a minimum of three servers however to
Softgates - like Avaya Session Manager - installed the Voice solution on a standard Enablement Services, Utility Services and deliver their solution, however - Front End
reduce requirement for peripheral boards server as a VMWare supported Media Services. Server, Back End Server, and an Active
in the 4000 - Don't need the Hardware - application DIrectory Server.
like a native hardware system.
SoftGate application and 4k Host system
can be installed in VMware environment.

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Standards-based / Openness Yes Yes Yes Limited Limited

Standards supported include Q.SIG, Cisco has a continual underlying Historically, Microsoft has customized
DSS1, native SIP RFC3261, IPv6, country- proprietary approach, embedding various standard interfaces to lock out
specific PSTN protocols, XML, TLS, proprietary Cisco protocols in their competitors. Microsoft is overall quite
SRTP, SDES solutions. closed off but does offer open integrations
to those applications it feels offer value to
its solutions.
Server/Processor Redundancy Optional Optional Standard Optional Optional
Enterprise grade with optional hot standby Enterprise-grade featuring hot standby Enterprise-grade dual servers operating in Multiple enterprise-grade servers For central Site Resiliency. Redundancy
CPU redundancy and redundancy redundant processors hot standby mode. Remote Enterprise configued on a 1-1 or 2-1 "subscriber" provisioned on a 1 :1 basis for most server
available across all key infrastructure Survivable Severs (ESS) available with server basis. elements in the voice infrastructure.
elements. Survivable branch options. other smaller models

VoiP Architectural Characteristics

System Type IP Converged Virtualized PBX -- IP Converged PBX -- Enterprise-grade IP Converged PBX -- Enterprise-grade Enterprise-grade Softswitch Enterprise-grade Softswitch
Enterprise-grade
Can support Hybrid Single System Yes Yes - with serious limits Yes - with serious limits Yes Aside from the few pre-v5 Limited
Image User Domain comprised of OpenScape 4000 V8 and older OmniPCX supports proprietary and The Nortel legacy integration requires CallManager systems still operating, all Microsoft has always used forced
legacy and Open Standards, Native OpenScape 4000 version applications, open/SIP-based solutions on OmniPCX massive costs to upgrade legacy CS1000 Cisco Communications Manager systems migrations to move their base forward.
SIP Data Center solution for full interfaces and clients to be utilized in Enterprise - features and connections are systems to version 7.0 (Extremely can be mixed with, and upgraded to newer While SfB Server can interoperate with
transformation when needed an active, hybrid OpenPath migration to not transparent between domains. Some expensive if not an Option 11) and then systems. Lync 2013, that has more to do with the
support total transformation to future feature interoperability is based on 7.6 to allow integration into the Avaya Aura lack of change between the two systems
data-center solution. Qsig/SIPQ networking. OmniPCX is a Commmunications domain. than Microsoft's ability to work with its own
converged platform and has no true Data Avaya Aura itself is a single converged older releases effectively.
Center oriented native SIP softswitch and high complex architecture that allows
solution. it to protect the use of many legacy
elements, but has no native, standards-
based, data-center oriented SIP softswitch
in their portfolio - only the complex
converged Avaya Aura solution.

Voice Scalability Up to 100K users in multi-server, single 15,000 IP users per server -- Reduced to 36,000 users per system. Networked, CUCME: 40,000 (IP / SIP and analog) Currently it supports up to 10,000 users
system image configuration up to 12k 5000 users per server when analog, digital claims up to 500,000 users users per cluster of servers (practical per server, 80,000 users per pool (based
users. and SIP ports are deployed capacity = 18,000-20,000 per cluster). on Front End server scalability) and an
together.100,000 IP users in network of Super Clusters can support 80,000 users unlimited number of pools..
100 servers. 1M users with 250 servers. but are kludgy.

VOIP Features Full Full Full Full Lmited but improving

(Enterprise-grade feature set, (Enterprise-grade feature set and SIP) (Enterprise-grade feature set and SIP -- (Enterprise-grade feature set and SIP SfB Server added few features from Lync
IP (HFA), TDM and SIP) note that SIP requires a separate server) trunking and station support. SIP Session 2013 as all development swung to O365-
and multi-system management require based SfB Cloud PBX. Expect SfB Server
layering VOSS 3rd-party solution) features to stagnate as all monies go
towards cloud development.

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Legacy investment protection - Yes Yes Yes Limited Yes - with issues
deliver unified function and protect OpenScape 4000 V8 increases value of OmniPCX provides a migration path from Avaya Aura supports integrating legacy Cisco has the ability to interoperate with its Microsoft has limits in its ability to support
value of licensing HiPath 4000 and late version Hicom 300 legacy Alcatel-Lucent PBX systems. Avaya CM and Nortel CS 1000 systems own legacy solutions with some degree of elements of previous versions (LCS, OCS)
legacy solutions for migration to Licenses, gateways, handsets and other into the Aura environment. With the CM interoperability via networking protocols including upgrades required to servers,
OpenScape Voice components can be reused, in part systems, a software upgrade is required to including Qsig. To gain single system UCC elements, client and servers of
License Investment protection for because the OmniPCX continues its current Release 6, the remaining solution management functions across various related applications (example - 32bit
legacy HiPath 4000 and Comscendo historical architecture as a convergent IP elements are re-usable - and Aura (with clusters, Cisco uses VOSS for large versions of SQL Server are not supported)
license investment. OpenScape 4000 V8 PBX. acquisition of Session and System enterprises, but the level of feature
solution can be enhanced Manager functions will allow the mulitple interation across the various systems is
OpenScape UC for feature rich systems to "merge" into a virtual single likely to be no higher than available
system. With the Nortel, integrating into through Qsig.
application usage.
the Aura world requires Session and
System Manager as well as the ACE
integration solution.
Other High Value OpenScape 4000 Capabilites
Simple High-Value Licensing Yes No Yes Yes Not Applicable
(to lower TCO in migrations) move from TDM to IP (HFA or SIP) with ALE's licenses do not appear to be as Avaya offers multiple tiers of role-based Cisco has single role-based licenses for all SfB Server licensing depends on whether
ONE License for all user telephony the same license. Your investment is portable as Unify. For example, trunking licenses that can be upgraded to higher- devices and clients. the customer uses telephony services or
clients and protected - especially as customer's licenses are defined by technology tier licenses. not.
One License for all trunks migrate to different telephones and (analog, digital, IP, SIP) . Changes,, e.g.
- No license distinction between IP different protocols. Cordless licenses migration from digital to IP may require
and TDM worlds. are now also based on OpenScape 4000 new licensing instead of an administrator
FlexLicenses and have full migration change
options.
Adaptable IP Telephones that Yes Unknown Yes Yes Microsoft uses partner devices
convert to SIP with no-charge SIP OpenScape OpenStage phones are SIP ALE's 9-Series digital and 8-Series For current Avaya 4600, 9600 Series Cisco has IP telephones that can be
firmware download when needed ready whenever the customer wants to phones share the same case but it does telephone users, the migration from H.323 upgraded from a SCCP to SIP protocol
test or use the SIP features. The only not appear that a digital phone can be protocol to SIP is simple and transparent. device via no charge firmware if you are
action needed is to transfer a new SIP upgraded to IP. R2.2 of SIP firmware is a free download to under an SA agreement. Newer phones
loadware into the phone (which can be the telephone – providing for great can change from SCCP/Skinny to Spark
done also remotely). Of course this is investment protection and protocol OS.
offered free of charge to support the flexibility both today and in the future.
customers OpenPath towards the future
of Unified Communications via the SIP-
standard

Supports all types of telephone or Yes Yes Yes Limited No

solution connection requirements - Cisco supports SIP, IP and analog. Microsoft supports IP and analog (with
including analog, digital, IP, SIP, to analog adapters to support analog
allow use of legacy solution requirements)
telephones clients and solution
elements - providing cost-effective
and reliable integration of existing
phones, fax and application devices.

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Common hardware for supporting Yes No Yes Yes Yes

proprietary IP and SIP OpenScape 4000 offers the choice of all ALE has different IP/SIP licenses and Microsoft actually requires GWs to convert
IP and SIP variants on the same SIP/IP hardware. from their proprietary SIP to support
hardware in a multifunctional way with external standard SIP requirements. The
the HG 3500 (Common gateway) or GWs is virtual in the solution, so no
Access 500 branch solution (incl. "additional hardware is needed.
SoftGate application). The administrator
just decides how much channels he will
give to one functionality and the
relevant GW (HG3500, SoftGate or
Access 500) will provide these different
functions on one hardware in parallel

SECTION 2: Unified Communications (2 Options)

OpenScape Xpressions UC V7
Name OpenScape Xpressions OmniTouch UC Suite Avaya Aura Presence Integrated UC Portfolio Microsoft Communications Server
Services/SES/AES (CUWL & CUP)
Architecture
Scalability up to 10,000 Unified users; 3 servers and 60 VXML ports support up SES: 20.000 per cluster, 500.000 with 20,000 per cluster, 100,000 total users Standard Edition = 5000 users,
Up to 20,000 if used for Voicemail, only. to 5,000 users federation Enterprise Edition (single domain) =
>20,000 UM via networked systems. 100,000 users
Uses off-the-shelf servers Yes Yes Yes Possible Yes
Can be loaded on COTS, but more likely
Cisco UCS
Supports connectivity to any vendor Yes Limited Yes, theoretically by using System and Yes Yes, with added costs
voice (PBX) infrastructure OpenScape Voice, and OpenScape (My Teamwork only) Session Managers found in Enterprise (and requires middleware and mediation
Switch Family and any IP PBX edition. server)
supportinng Open SIP application
integration
Portfolio
Simple, incremental upgrade path Yes Yes Yes Yes Yes
from VoiceMail or Unified Messaging OpenScape Xpressions is a simple Buyers today can implement VM and then Although Avaya is again seeking to UM is the default option. Customers with Exchange Messaging has always been
(Note: RFPs today usually include integrated solution that supports the upgrade to UM with a small license migrate all messaging platforms to Esna- VM-only will be able to upgrade to UM with UM making it doubtful there are customers
UM making migration a legacy issue) standard requirements for voicemail and change and application update based Officelinx and away from CallPilot, license keys. using only VM. Upgrades involve new
UM - and also has comprehensive, pre- Meridian Mail, Modular Messaging, Audix, software and potentially new servers
integrated UC applications that can be Aura Messaging, etc. (although Microsoft's push will be to move
added, a la carte, as business needs Messaging to O365).
require - without complex implementation
and integration needs.

Modular Packaging (software) Yes Yes Yes Yes No

providing seamless upgrade paths Modular Packaging as well as a la carte Buyers can order product suites as well as Buyers can order product suites as well as Buyers can order product suites Heavy partner components make
ordering individual solution components. individual solution components. (BE6000/BE7000) as well as individual Microsoft the least seamless - need
solution components. multiple hardware platforms/solutions from
multiple vendors
Applications

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Native Unified Messaging in UC Yes Yes No Possible Yes

application Xpressions provides full, native UM (Native VXML-based VM. Also can Officelinx is the new VM/UM solution. It's When purchased separately UCME but also requires Exchange or Exchange
support with single inbox with Fax, integrate with Alcatel 4635 or 4645 or 3rd a separate solution (acquired from Esna). integrates with Unity or Unity Connection online (part of O365)
Voicemail and Email Party) and requires a separate server. If
BE6000/7000purchased, Unity is built-in.

Native Instant Messaging in UC Yes Yes Yes Yes Yes

application Native IM without Federation (native function -- IM clients include: Part of Aura Presence Services. Also Native function within Jabber. Also but limited to Microsoft IM solution and
proprietary [My Instant Communicator], supports Microsoft and IBM clients via supports Microsoft and IBM clients.via supports Microsoft IM clients, only
along with Microsoft and IBM IM support XMPP. XMPP

Native Audio Conferencing in UC Yes No Yes No Yes

application (Full fledged Ad Hoc and Meet Me (My Teamwork application required -- Supports ad-hoc. Meet-me Conferencing (Unified MeetingPlace or MeetingPlace However native conferencing has limited
conferencing with system call out option; separate server needed) supports up to 6-party audio calls. Express required -- separate server scale. Often pushes users to 3rd-parties or
elaborate conference floor control and Expanded Meet-me supports up to 300 needed) SfB Conferencing (Microsoft as
security feature) parties. conferencing provider)
Web Conferencing Yes Yes Yes Optional Yes
Pre integrated solution provided (native with My Teamwork) (requires Meeting Exchange application on Unified MeetingPlace or MeetingPlace
separate server -- Optional Integrations: Express. Can also bid WebEx or Spark.
Microsoft Office Communicator, IBM Lotus
SameTime, Adobe Acrobat Connect --
purchased separately)

Video Conferencing Yes Yes Yes Optional Yes

Video Conferencing support includes pre- Native 2 party video with My Teamwork -- Native 2 party video -- 3+ parties requires Unified MeetingPlace or MeetingPlace (native 2-party and multi-party)
integration with OpenScape Video HD 3+ parties requires external video MCU) external/Scopia video MCU Express. Can also bid WebEx or Spark.

Presence
Multiple presence information in user Yes Yes Limited Yes Yes
client - one view of presence states (IM and voice only -- requires SIP
available with user status: IM, voice Enablement Server [SES], AES and
and select applications availability Presence Services)

Track presence independent of Yes Yes, Yes Yes Yes

telephony devices (IP, SIP, Mobile) Full features SIP Enablement Server, AES and
Presence Services to support SIP devices)

Provides aggregated user presence Yes Yes Yes Yes Yes

(work group) status Full features (requires optional My Instant (Requires Advanced Edition of Meeting
(context sensitive of users situation Communicator client) Exchange application -- requires separate
i.e. available, in meeting....) server)
Conferencing
Multi-party Audio Conferencing Yes Limited Yes Limited Yes Limited to 1,500 users before SfB
Support for up to 10.000 users - number (600 users per conference with G.711 -- Meet-me supports up to 6 parties and Requires separate Unified MeetingPlace Conferencing required. Broadcast
can expand by networking Xpressions 320 users with G.729A and G.726-32 Meet-me Expanded supports up to 300 8112 Audio Server -- scales to 960 users meetings (no interaction) can scale to
systems. Up to 200 conference users in parties. Larger needs (up to 14,000) per server. Spark or WebEx might be 10,000 participants.
one system and 100 users in a single requires Aura Conferencing. offered.
conference.

Support for Meet-Me Audio Yes Yes Yes Yes Yes

Conferencing
Conference recording Yes Yes Yes Yes Yes
Via open integration option with 3rd party (requires Aura Conferencing application (requires Unified MeetingPlace application
recording applications with separate server) with separate server)

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Conference floor control Yes Yes Yes Yes Yes

(mute/un-mute and disconnect Also can add new participants and (requires Aura Conferencing application (requires Unified MeetingPlace application
participants, lock conference) reconnect disconnected participants with separate server) with separate server)
Open (no moderator) and moderator Yes Yes Yes Yes No
controlled conferences
Messaging
Multiple Email Integrations in the Yes No No No No
same UM server (e.g. Exchange and
Domino)
Supports multiple UM servers in a Yes Yes Yes Yes Yes
single Exchange site with Officelinx
Integrates Email/Fax/Voicemail Yes Yes Yes Yes Yes

Single Mailbox Integration with 3rd Yes Yes Yes Yes/Unknown No

Party Groupware MS Exchange / IBM Lotus Notes, Novell MS Exchange / IBM Lotus Notes, Novell OfficeLinx INTEGRATION 3rd party groupware is not supported
GroupWise, and any Internet standards- GroupWise - MS Exchange / IBM Lotus Notes, Novell MS Exchange / IBM Lotus Notes, Novell
based POP3/IMAP4 email client. GroupWise - GroupWise -
Unknown if single mailbox integration is
supported

Message Waiting Light Yes Yes Yes Yes Yes

Support Distribution Lists Yes Yes Yes Yes Yes

Advanced FAX Support including Yes No Yes No Yes

Text to FAX, Email forwarding to fax No Text to FAX OfficeLinx Text to FAX - no
from voice call and Mark FAX urgent. Mark FAX as urgent - unknown

Mobile Access to Unified Messaging Yes Yes Yes Yes Yes

Messages from any Device

Visual Voicemail Support Yes Yes Yes Yes Yes

Deployment
Single Server Design for UC Yes No No Possible Partial
applications functions (IM, Additional servers may be needed based BE6000/7000 wupport single-server The OCS Front end has most applications
Conferencing, Presence, VM, UM on processing requirements as solution configs. required for UC - but requires a separate
applications) scales up. Back End and AD server to operate.

UC Option #2: OpenScape Enterprise Unified Communications

Name OpenScape UC Application OmniTouch UC Suite Avaya Aura Presence Integrated UC Portfolio Skype for Business Server
Services/SES/AES
UC Application Architecture
Version V8 R11.1 R7.0.1 R11.5 v2015
Description Separate, Single (1) server design Multiple server design with UC Multiple server design with UC and Single (BE6000/7000) and multi server Multi-server with Front End, Back End,
incorporating VM, UM, IM, audio applications residing on separate servers messaging applications residing on design with UC and messaging Active Directory and Edge/branch servers
conferencing, Web conferencing, video with an (optional) overlay client (My Instant separate servers and requiring AES as applications residing on separate virtual (if supporting remote users) each require
conferencing & Collaboration applications Communicator) translator. servers separate server for any size deployment.
UC Applications reside mostly on the FE
server.

Server(s) Operating System SUSE Linux Unix and Linux (Red Hat ES Release 5) Linux 5 Update 3 (RedHat Enterprise) Linux (RedHat) Latest version of Windows Server tied to
each release of SfB

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UC is tightly integrated and delivers Yes Limited Limited Yes Yes

comprehensive Unified OpenScape 4000 provides integrated Since Alcatel's current offer supports re- Avaya's approach can support delviering Only exception are very old Windows- SfB is tightly integrated BUT has very
Communications to legacy solution UC for version 6 (and now for version 5) use of legacy solution elements, it can UC to legacy solutions has been limited to based Call Manager systems (pre v5). limited ability to support 3rd-party legacy
users. - including all expected UC function support legacy users migrated onto the Avaya platfroms that were already built to installations.
including presence for HFA and Digital current platform. However, nothing like support Avaya's UC. It does not allow
device users. OpenScape Convergence Driver. tightly integrated support to older versions
without upgrades.

Desktop Clients Windows and MAC Windows and MAC Windows and MAC Windows and MAC Windows and MAC
MS IE, Mozilla Firefox or Chrome MS IE, Mozilla Firefox or Chrome MS IE, Mozilla Firefox or Chrome MS IE, Mozilla Firefox or Chrome MS IE, Mozilla Firefox or Chrome
Web Client
Apple and Android Apple and Android Apple and Android Windows Phone, Apple and Android Windows Phone, Apple and Android
Mobile Clients
Scalability up to 15.000 concurrent users per system 900 to 1200 simultaneous calls per AES: 20,000 with single Home Server; Up to 30,000 users in Cisco UC-mode (6- Standard Edition = 5000 users,
OmniTouch 8460 ACS server multiple servers can be combined. Actual nodes); <20,000 in Microsoft OCS mode -- Enterprise Server Edition = 30,000
Up to 90,000 users in a multi-cluster numbers lower based on system requires multiple servers. (theoretical) users in a four server
environment. configuration. networked configuration
SOA based architecture Yes No No No No
Uses off-the-shelf servers Yes Yes Yes Yes Yes
Although most use Cisco UCS servers for
ease
Supports connectivity to any vendor Yes Yes Yes, theoretically Yes Yes - but Limited
voice (PBX) infrastructure (and to multiple PBXs simultaneously) Via QSIG network protocol by using System and Session Managers Direct SIP trunk or via gateways as part of
found in Enterprise edition. an overall migration plan to SfB
Note: We have not seen case studies to
prove capability. Most "other" systems will
be Nortel.
Data network infrastructure Yes Yes Yes Yes Yes
independent BUT strongly prefers an all-Cisco
infrastructure
Applications
Voice Messaging Yes Yes Yes Yes Yes
Exchange
Unified Messaging Yes Yes Yes Yes Yes
Exchange
Instant Messaging Yes Yes Yes Yes Yes

Audio Conferencing Yes Yes Yes Yes Yes

based on OpenScape UC application user (My Teamwork application and separate Supports ad-hoc. Meet-me Conferencing Unified MeetingPlace or MeetingPlace
presence and preferred device, system server needed) supports up to 6-party audio calls. Express required. Also Spark or WebEx.
calls out to all parties or regular call-in for Expanded Meet-me supports up to 300
attendees parties.
Web Conferencing Yes Yes Yes Yes Yes
OpenScape Web Collaboration or Circuit (native with My Teamwork) Aura Conferencing Unified MeetingPlace or MeetingPlace
Express application on separate server.
Also, Spark or WebEx.

Video Conferencing Yes Yes Yes Yes Yes

(native two-party video calls as a standard (native 2 party video with My Teamwork -- (native 2 party video -- 3+ parties requires Unified MeetingPlace or MeetingPlace Native 2-party and multi-party. Multiple
feature -- integrates with High Definition 3+ parties requires external video MCU) external/Scopia video MCU Express OR TelePresence, Spark or room-based video partners.
OpenScape Video -- optional) WebEx.
Native Collaboration Yes Yes Yes Yes Yes
(e.g., whiteboarding, application Communicator or new (2017) Equinox MeetingPlace, TelePresence, Spark or
sharing, co-browisng) clients. WebEx
Presence

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Multiple presence information in user Yes Yes Limited Yes Yes

client (IM and voice only -- requires SIP
(one view of presence states of all Enablement Server, AES and Presence
tools available with user status: IM, Services)
voice, video)
Track presence across all telephony Yes Yes Yes Yes Yes
devices (IP, SIP, Mobile) SIP Enablement Server, AES and
Presence Services to support SIP devices)

Tell-Me-When (feature tracks status Yes No No No Yes

of unavailable colleague, initiates call (native -- with choices of timeout period, MS can notify you when a contact’s
or IM the moment they become and notification action or pop-up) availability changes
available)
Allows users to track the presence of Yes No Yes Limited Yes
a workgroup and members within a (native function) Only within Contact Center Can be done within Contact Center
workgroup
Provides aggregated user presence Yes Yes Yes Yes Yes
status (native function) (requires optional My Instant (Requires Advanced Edition of Meeting
(context sensitive of users situation Communicator client) Exchange application -- requires separate
i.e. available, in meeting, etc.) server)
Presence-based conferencing Yes No No Yes Yes
(with automatic call out based on (native function)
personal preferences)
Location and time-zone presence Yes No No No No
based on user’s computer settings (native function)
One number service to individuals Yes Yes Yes Yes Yes,
(only available with Avaya one-X Mobile But via simultaneous ringing of all
client oe EC500) preferred devices
Presence modifications using open Yes. Yes No Yes Yes
SDKs/APIs (with OmniTouch XML Web Services API)
Routing of voice, IM and video based Yes Yes Yes Yes
Yes
on presence status (requires sep. applications servers and
(Based on voice presence)
SW)
Audio Conferencing
Multi-party Audio Conferencing Yes Limited Yes Limited Yes
(up to 20.000 users per system and 300 (600 users per conference with G.711 -- Meet-me supports up to 6 parties and Unified MeetingPlaceand supports 960 1.500 users on a dedicated Front End
users per single audio conference) 320 users with G.729A and G.726-32 Meet-me Expanded supports up to 300 users per server. Could also pitch Spark. Server. Larger needs require either 3rd-
parties. Larger needs require Aura party or SfB Conferencing (chargable)
Conferencing up to 14,000 users.

Fast Point and Click Conference Set Yes Yes Yes Yes Yes
up
Voice Portal to Launch Audio Yes Yes Yes Yes No
Conference
Support for Meet-Me Audio Yes Yes Yes Yes Yes
Conferencing
Support for Join-in and Meet-me Yes No Yes Yes Yes
Conferencing with secure conference
ID
Conference recording Yes Yes Yes Yes Yes
(requires Aura Conferencing application (requires Unified MeetingPlace application
with separate server) with separate server)

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Conference floor control Yes Yes Yes Yes Yes

(mute/unmute and disconnect (requires Aura Conferencing application (requires Unified MeetingPlace application
participants, lock conference, add with separate server) with separate server)
new participants and reconnect
disconnected participants)
Open (no moderator) and moderator Yes Yes Yes Yes No
controlled conferences
Deployment Options
Hosted deployment Yes Yes Limited Yes Yes with Office 365
(only Meeting Exchange has a Service
Provider version)
Works in conjunction or independent Yes Yes Yes Yes No
of existing IM platforms (IBM, Microsoft and XMPP) (IBM, Microsoft and XMPP) (IBM, Microsoft and XMPP) (IBM, Microsoft and Jabber/XMPP)
CEBP
SOA-based SDK Yes Yes Yes Yes Yes
(for approved software development (XML Web Services) Breeze 3 SDKs depending on need
partners)
APIs and Web Services tools for Yes Yes Yes Yes Yes but
application development (with OmniTouch XML Web Services API) Breeze (requires Cisco Unified Application Very Limited - Microsoft's primary use for
Environment and Cisco Unified Application web services is to integrate between its
Designer) own offerings.
Pre-integration with business Yes Yes Yes Yes Yes
applications (Salesforce.com, Siebel Clinical, MS (SAP, Siebel, Oracle, PeopleSoft, Pivotal) Breeze Connections to major business and Microsoft and 3rd-party non-competing
SharePoint, SAP, Siemens PLM) vertical applications business applications
SOA-based feature integration and Yes Yes Yes No No
re-usability at the service-level from (with OmniTouch XML Web Services API) Breeze
one application to another

Clients
Mobile client Yes Yes Yes Yes Yes
Apple, Android Apple, Android Apple, Android Apple, Android Apple, Android and Windows Mobile
Web client Yes Yes Yes Yes Yes
Desktop Client Yes Yes Yes Yes Yes
Desk phone client Yes Yes No Yes Yes
Business Applications embedded Yes Yes No Yes No
client(s) (using SDK APIs) (OmniTouch XML Web Services API R5.0)

Harmonized client user experience Yes Yes No Yes Yes

Equinox may fulfill in future Jabber (Spark future)
Integrated with Microsoft SfB Yes Yes Yes Yes Yes
Support of IBM’s Lotus Sametime Yes Yes Yes Yes No
Connect Client
FMC Device Handover Yes Yes Yes Yes No
(transition call from one device to Inteligent Proximity (Bluetooth-based)
another without disconnecting or
disrupting)

Legend:
Yes = Available feature and/or capability -- solution architecture independent The information contained herein is considered proprietary to Unify and may not be reproduced in whole or in part without the
No = Unavailable stated/defined feature and/or function
Limited = based upon scalability or functionality -- not solution architecture
express written consent of Unify & the Market Intelligence unit. This information has been obtained from industry experts,
Future = Stated "future" capability and/or feature customers, published research notes, trade journals, the Internet, and internal research. Although every effort has been made to
NA = Not applicable assure that it contains no errors, Unify is not responsible for the accuracy of the information contained in this document.

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