Dell USB-C Mobile Adapter

DA300

User’s Guide

Regulatory Model: DA300z

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or

loss of data and tells you how to avoid the problem

WARNING: A WARNING indicates a potential for property damage,

personal injury, or death.

© 2017-2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of
Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

2018 - 11

Rev. A01
Contents
What’s in the box ............................................................................. 4
Features .......................................................................................... 5
Front view ................................................................................... 5
Back view .................................................................................... 5
Using your mobile adapter ............................................................... 6
Troubleshooting ............................................................................... 11
Specifications .................................................................................. 13
Statutory information ...................................................................... 15
Warranty ..................................................................................... 15

3
What’s in the box

1 2

1 Mobile adapter 2 Documents

4
Features
Front view

1 5
2 3 4

1 Ethernet port 2 USB-C cable

3 USB-C port 4 USB-A port

5 Bottom section 6 Top section

Back view

9
7
8

7 HDMI port 8 VGA port

9 DisplayPort

5
Using your mobile adapter
1. Using your fingertips, hold the bottom section of the mobile adapter.

2. With the USB-C cable facing you, turn the top section to release the USB-C cable.

6
3. Connect the USB-C cable of your mobile adapter to the Thunderbolt or
USB-C (DisplayPort Alt Mode) port on your computer.

NOTE: Power delivery pass-through is not supported on the Thunderbolt

or USB-C (DisplayPort Alt Mode) port on the adapter (DA300).

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4. Connect peripherals to the mobile adapter.

FHD
4K 4K

NOTE: The mobile adapter supports only one display at a time.

USB-A
USB-C

10 Gbps
10 Gbps

Video port Connect an external display or a projector.

Network port Connect an Ethernet (RJ45) cable from a

router or a broadband modem for network
or internet access.

USB-C and Connect peripherals such as keyboards, mice,

USB-A ports and external storage devices.
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NOTE: When adapter is connected to the Thunderbolt or 15 W USB-C
(DisplayPort Alt Mode) port on your computer, the downstream USB-A
and USB–C ports will work at the same time with USB 3.1 Gen 2 (10 Gbps)
data transfer rate on selected Dell computers.

15 W

USB-A
USB-C

USB 3.1 Gen 2, 10 Gbps

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NOTE: When adapter is connected to the 7.5 W USB-C (DisplayPort Alt
Mode) port on your computer, only one of the downstream USB-C or
USB-A ports will work on a first-come-first-serve basis with USB 2.0 (480
Mbps) data transfer rate.
For example:
• When a peripheral is connected to the USB-C port on your mobile adapter,
the USB-A will be disabled.
• When a peripheral is connected to the USB-A port on your mobile adapter,
the USB-C will be disabled.

7.5 W

USB-C
USB 2.0, 480 Mbps

USB-A
USB 2.0, 480 Mbps
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Troubleshooting
Problems Possible solutions
The mobile adapter is The mobile adapter is compatible only with the USB-C
not working on the port on your computer. That is, Thunderbolt port or
USB-A port on your USB-C (DisplayPort Alt Mode) port.
computer

Multiple displays are The mobile adapter supports only single display out. You
not working can only connect a peripheral to the HDMI port, or
DisplayPort, or the VGA port at a time.

Utilizing all the ports at • If you connect the mobile adapter to a Thunderbolt or
the same time is not 15 W USB-C (DisplayPort Alt Mode) port on your
working computer, you can use one video out port, one Ethernet
port, and two USB ports.
• If you connect the mobile adapter to a 7.5 W USB-C
(DisplayPort Alt Mode) port on your computer, you can
use one video out port, one Ethernet port, and only one
USB port.

Power Surge message • The peripheral you connected to the mobile adapter
pops up when needs more power.
connecting a peripheral • Disconnect other peripherals connected to the
to the mobile adapter mobile adapter.
• For high-power peripherals, it is recommended to
connect the peripheral to your computer directly.

Unable to read and • Some external SSD/HDD/Optical drives require

write to an external higher power than what your mobile adapter can
SSD/HDD and optical support.
(CD/DVD/Blu-ray) • It is recommended that you connect external
drive when connected SSD/HDD/Optical drive to your computer directly.
to the mobile adapter

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Problems Possible solutions
Resolution on the The 4K resolution at 60 Hz is supported on computers
monitor is lower than that have DisplayPort 1.3 or later with a display that is
4K 60 Hz when capable of 4K resolution at 60 Hz. On computers that
connected to the HDMI support below DisplayPort 1.3, the maximum resolution
or DisplayPort of your supported is 4K at 30 Hz.
mobile adapter

The mobile adapter is The mobile adapter does not support Power Delivery.
not charging your The USB-C port supports only data transfer and does not
computer through the allow power supply between devices.
USB-C port

The mobile adapter is • The mobile adapter supports MAC address pass-through
not supporting MAC and PXE boot with system BIOS support.
address pass-through • If your computer's BIOS does not support MAC
and PXE boot address pass-through and PXE boot, the mobile
adapter will be unable to support these features.

PXE boot in PXE boot support depends on the BIOS of your computer.
UEFI/Legacy mode is For more information, check the documentation for your
not working computer.

No video on the • Check the video connection cables.

monitor attached to the • Disconnect the peripheral from the mobile adapter, wait
mobile adapter for 10 seconds then connect the peripheral.

Video on the attached • Check the video connection cables.

monitor is distorted or • Check and update the video resolution under Control
corrupted Panel > All Control Panel Items > Display > Screen
Resolution.

Video on the attached • Change the setting under Control Panel > All Control
monitor is not displayed Panel Items > Display > Screen Resolution.
in extended mode
• Switch modes by pressing the Windows Key
+ P.

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Specif ic ations
Upstream input USB-C
Downstream data ports • One USB 3.1 Gen 2 Type-A port
• One USB 3.1 Gen 2 Type-C port
• One RJ45 port

Downstream video out ports and Single video out from one of the three
resolutions supported ports:
• One DisplayPort 1.4 port
(3840 x 2160 max)/60 Hz
• One HDMI 2.0 port
(3840 x 2160 max)/60 Hz
• One VGA port
(1920x1080 max)/60 Hz

LAN port LED indication • Connection: Green (solid green)

• Active link: Amber (blinking)

NOTE: When the mobile adapter is connected to the Thunderbolt or 15 W

USB-C (DisplayPort Alt Mode) port on your computer, the USB-A and
USB–C ports will work at the same time with USB 3.1 Gen 2 (10 Gbps)
data transfer rate on selected Dell computers.

NOTE: When the mobile adapter is connected to the 7.5 W USB-C

(DisplayPort Alt Mode) port on your computer, only one of the USB-A or
USB-C ports will work.
For example:
• When a peripheral is connected to the USB-C port on your mobile adapter,
the USB-A will be disabled.
• When a peripheral is connected to the USB-A port on your mobile adapter,
the USB-C will be disabled.

NOTE: The 4K resolution at 60 Hz is supported on computers that have

DisplayPort 1.3 or later with a display that is capable of 4K resolution at
60 Hz. On computers that support below DisplayPort 1.3, the maximum
resolution supported is 4K at 30 Hz.

13
Recommended system requirements

Supported operating system • Windows 7, Windows 8, Windows 8.1,

Windows 10 (32/64 bits)
• Mac OS 10.12.6
• Chrome OS 61.0.3163.123 and
65.0.3325.209

Operating temperature Product working at maximum ambient

temperature of 35°C.

14
Statutory information
Warranty
Limited warranty and return policies
Dell-branded products carry a 1-year limited hardware warranty. If purchased
together with a Dell system, it will follow the system warranty.

For U.S. customers:

This purchase and your use of this product are subject to Dell’s end user agreement,
which you can find at www.dell.com/terms This document contains a binding
arbitration clause.

For European, Middle Eastern and African customers:

Dell-branded products that are sold and used are subject to applicable national
consumer legal rights, the terms of any retailer sale agreement that you have entered
into (which will apply between you and the retailer) and Dell’s end user contract
terms.
Dell may also provide an additional hardware warranty—full details of the Dell end
user contract and warranty terms can be found by going to www.dell.com, selecting
your country from the list at the bottom of the “home” page and then clicking the
“terms and conditions” link for the end user terms or the “support” link for the
warranty terms.

For non-U.S. customers:

Dell-branded products that are sold and used are subject to applicable national
consumer legal rights, the terms of any retailer sale agreement that you have entered
into (which will apply between you and the retailer) and Dell’s warranty terms. Dell
may also provide an additional hardware warranty
—full details of Dell’s warranty terms can be found by going to www.dell.com,
selecting your country from the list at the bottom of the “home” page and then
clicking the “terms and conditions” link or the “support” link for the warranty terms.

15