Introduction To Administrative Office Procedures & Management
Introduction To Administrative Office Procedures & Management
Introduction To Administrative Office Procedures & Management
MANAGEMENT
OVERVIEW:
LEARNING OUTCOMES:
COURSE MATERIALS:
ADMINISTRATIVE PROCEDURES are important because they provide an objective set of rules
by which an organization is governed.
Administrative office management is the way of dealing with the things in the office in an
efficient way. Running the company by doing administrative duties is a form of office
management
a. Observation
b. Identify problems within the organization and treat them as case studies.
c. Attend seminars/ training on business management and network with people from within
and outside industry.
d. Read about successful businesses / new technology & processes and how they will
affect
future business
e. Discuss ideas with people.
f. Find a mentor –
g. Simple tools such as drawings, flowcharts, mind maps etc. guide thinking and assist in
conceptual thinking.
h. Volunteer for cross functional assignments or job rotations to get exposure of different
functions within an organization
ADMINISTRATIVE PROFESSIONALS DEFINES
OFFICE ADMINISTRATORS
The work of an office administrator is vital to an organization due to the duties and
responsibilities entrusted to them. Specialized training and right attitude is required for them to
deal with a diverse workforce, and to work effectively and efficiently.
EMPLOYER EXPECTATIONS.
Employer hired employee with an expectation that he has a set of qualities, attributes,
and skills that can contribute to the success of the organization. The technical skills required
depends on the job position, however the personal and professional qualities may likewise be
similar for all employers. Such as: Open-mindedness, Flexibility, Commitment, Reliability and
Accountability and proactive.
.
THE EMPLOYER’S RESPONSIBILITIES.
Employer has the responsibility to his employee once he was hired. These are the main
ones:
1. A prepared job description is already set tailored to the position and the employee. The
vision, goals and objectives of the company must be explained clearly to the new
employee.
2. Employers must see to it that the employee has a comfortable place to work with.
3. Employers must pay his employee according to the salary and benefits they agreed to,
including other monetary benefits such as vacation leave, holidays and other mandatory
paid leaves.
4. A safe working condition is to be taken care of by the employer. An inspection of the
workplace should be done annually.
5. Employer must give the employee written notice of concern regarding his employment.
6. Employer must treat his employee with respect.
The responsibility works two ways, employee have also responsibility to his
employer.
These are the main responsibilities of employees:
1. Obedience. Obeying rules and policies of the company;
2. Dealing honestly with the employer, not lying or stealing from the employer.
3. Work with reasonable care and skill at the job assigned during the time required. In
other words, giving full value of the time for which the employee is being paid.
4. Not to disclose confidential employer information to others.
5. Not to disclose any possible conflict of interest, such as work for a competitor or
a relationship that could compromise the employer.
6. To care for the employer’s property, equipment, and facilities.
7. To be loyal
AN OFFICE is generally a room or other area where administrative work is done, but may also
denote a position within an organization with specific duties, such as the president,
manager,
supervisor, secretary and the staff.