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Faq On Nicdsign (Version 1.9)

The document contains FAQs about installing and using NICDSign software for digital signature. It discusses installing NICDSign on Windows, Ubuntu and MacOS, ensuring the service runs automatically, manually starting it if needed. It also addresses configuring and detecting supported digital signature tokens, adding unsupported tokens, and accessing NICDSign over HTTPS. Troubleshooting tips are provided for common error messages. The document also specifies JRE, OS and browser requirements.

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JAVIHA KHATOON
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197 views2 pages

Faq On Nicdsign (Version 1.9)

The document contains FAQs about installing and using NICDSign software for digital signature. It discusses installing NICDSign on Windows, Ubuntu and MacOS, ensuring the service runs automatically, manually starting it if needed. It also addresses configuring and detecting supported digital signature tokens, adding unsupported tokens, and accessing NICDSign over HTTPS. Troubleshooting tips are provided for common error messages. The document also specifies JRE, OS and browser requirements.

Uploaded by

JAVIHA KHATOON
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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FAQ on NICDSign (Version 1.

9)
1. How will I install NICDSign on client machine?

The NICDSign software is available for Windows, Ubuntu and MacOS platforms.
Refer the NICDSign installation document provided with the bundle for detailed
installation steps.

2. How will I ensure that the NICDSign is running?

The NICDSign service starts automatically when a DSC token is connected to the
system. A NICDSign icon will be shown in the Tray indicating that the service is
running. In Ubuntu, a small status window will be opened instead of the tray icon.

3. What should be done if the NICDSign Service is not started automatically?

A shortcut icon namely “NICDSign” will be created on the desktop after NICDSign
installation. In case NICDSign service is not started automatically, the “NICDSign”
icon available in the desktop may be used to manually start the service.

4. What should I ensure before signing?

• NICDSign is installed
• DSC token driver is installed in the client machine
• DSC token is connected

5. Can NICDSign automatically detect the token connected?

The NICDSign will identify and configure the following DSC tokens automatically:
• Trustkey
• Proxkey
• Gemlato
• ePass 2003

6. What should I do if my token is not detected automatically by the NICDSign?

There is a provision to add new DSC tokens in case it is not available in the
predefined list of tokens in NICDSign.

7. How can I manually add a DSC token driver to the NICDSign?

Open Settings by right clicking the tray icon and select Custom from the “Select DSC
token” dropdown, browse and save the driver of the token manually. After saving the
configuration unplug and reconnect the DSC token.
8. What should be done to access the NICDSign service over HTTPS?
To use DSCService over HTTPS, the corresponding browser must be configured to
trust the NICDSign Client service. Refer the NICDSign Installation manual of your
OS platform for detailed instructions.

9. What should I do if the Message is shown like “Error while Initializing” after
token password is entered message is coming?

Make sure that you have entered the password correctly. If not, then reload the page
and re-enter the password correctly. Most tokens will get automatically locked if a
wrong password is entered for a predefined number of times.

10. What should be done if the Message is shown like “DSC token not found. Pl ease
ensure that the token is connected”

Please re-connect your token properly to USB port. If you are using any manual proxy
configuration remember to add localhost since NICDSign is running as a local server
localhost, 127.0.0.1
11. What version of JRE is required in the client?

JRE 1.8 or above is required at the client for the NICDSign.

12. What are the operating systems supported by the NICDSign?


a) Windows 7 and above
b) Ubuntu 14 and above
c) MacOS

13. What are the browsers supported by the NICDSign?


a) Mozilla Firefox (57 or above)
b) Chrome (60 or above)
c) Internet Explorer (9 or above)
d) Microsoft Edge (42 or above)
e) Safari (11 or above)

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