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Chapter 3-Performance Management and Strategic Planning True/False Questions

The document contains a chapter on performance management and strategic planning with 20 true/false and multiple choice questions. The questions cover topics like the definition of strategic planning, the purpose of strategic plans and mission/vision statements, factors to consider in environmental and gap analyses, and characteristics of effective performance management systems.

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Elaine Chia
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379 views5 pages

Chapter 3-Performance Management and Strategic Planning True/False Questions

The document contains a chapter on performance management and strategic planning with 20 true/false and multiple choice questions. The questions cover topics like the definition of strategic planning, the purpose of strategic plans and mission/vision statements, factors to consider in environmental and gap analyses, and characteristics of effective performance management systems.

Uploaded by

Elaine Chia
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Name: CHIA WEN WEN

Id: B200244C
Chapter 3—Performance Management and Strategic Planning

True/False Questions

1. Strategic planning is a process that involves describing the organization’s


destination, assessing barriers that stand in the way of that destination, and
selecting approaches for moving forward.
(True/False)

2. The only purpose of a strategic plan is to guide employees’ daily activities.


(True/False)

3. The performance management criteria must be linked to the vision, mission,


goals, and strategies of the organization and unit.
(True/False)

4. Environmental analysis is an examination of the external environment where


the organization operates.
(True/False)

5. An analysis of the economic environment would be included in the external


environment analysis.
(True/False)

6. Leverage is a combination of an opportunity in the external environment and a


matching strength in the organization.
(True/False)

7. A problem is a situation where an external threat can be compensated by


strengths in other areas.
(True/False)

8. A gap analysis consists of pairing strengths/weaknesses with


opportunities/threats and determining whether the situation is conducive to
positive outcomes, negative outcomes, or a mixture of both.
(True/False)

9. A mission statement is a description of what the organization would like to


become in the future.
(True/False)

10. A vision statement provides more specific information on how the mission
will be implemented.
(True/False)
Name: CHIA WEN WEN
Id: B200244C

Multiple-Choice Questions

1. The main goal of the strategic planning process is to:


A. Write the mission statement to provide direction to the organization
B. Allocate resources to provide the organization with a competitive
advantage
C. Form the foundation for the performance management process
D. None of the above

2. The strategic planning process consists of all of the following EXCEPT:


A. An environmental analysis
B. Development of the marketing plan
C. Creation of a mission statement
D. Setting organizational goals

3. Which of the following external factors should be considered in any


environmental analysis?
A. Organizational culture
B. Organizational politics
C. Competitors
D. Organizational structure

4. Which of the following internal factors should be considered in an


environmental analysis?
A. Organizational culture
B. Competitors
C. Organizational structure
D. A and C

5. If a company identifies an external opportunity that it cannot pursue due to an


internal weakness, this is considered a:
A. Leverage
B. Constraint
C. Vulnerability
D. Problem

6. A good mission statement contains which of the following?


A. Statement of why the organization exists
B. Description of the organization’s customers
C. List of the organization’s products and services
D. All of the above
Name: CHIA WEN WEN
Id: B200244C

7. A good vision statement is all of the following EXCEPT:


A. Focused
E. Detailed
F. Inspiring
G. A statement of future aspirations

8. ___________________ are the descriptions of game plans to reach the stated


objectives.
A. Mission statements
H. Strategies
I. Goals
J. Vision statements

9. Which of the following choices must be made when designing a performance


management system?
A. Behavioral criteria versus results criteria
K. Low employee participation versus high employee participation
L. Short-term criteria versus long-term criteria
M. All of the above

10. The process of describing the organization’s destination, assessing barriers


that stand in the way of that destination, and selecting approaches for moving
forward is called ____________________________.
A. organizational planning
N. strategic planning
O. business planning
P. successful planning

11. Which of the following is a purpose served by strategic planning?


A. Allows an organization to increase profit
B. Allows an organization to reduce overhead cost
C. Allows an organization to find the best employees
D. Allows an organization to produce an organizational culture of cooperation

12. Which of the following is a purpose served by strategic planning?


A. Helps define the organization’s identity
B. Enhances ability to adapt to environmental changes
C. Allows for the consideration of new options and opportunities
D. All of the above
Name: CHIA WEN WEN
Id: B200244C

13. In order to ensure that strategy cascades down the organization and leads to
concrete actions, which of the following must be done?
A. A conscious effort must be made to link the strategic plan with individual
performance.
B. Company executives must mandate that employees follow the plan.
C. Employees must be involved in making the plan.
D. Supervisors must be able to evaluate how well an employee is following
the plan.

14. Characteristics of the external environment that can help the organization
succeed are known as ______________________.
A. advantages
B. opportunities
C. good situations
D. expectant situations

15. Characteristics of the external environment that can prevent the organization
from being successful are known as ______________________.
A. disadvantages
B. weaknesses
C. global factors
D. threats

16. An examination of the internal environment includes a consideration of:


A. Employees and supervisors
B. Supply and demand
C. Strengths and weaknesses
D. Employees and customers

17. _______________________ analyzes the external environment vis-à-vis the


internal environment.
A. Business analysis
B. Environmental analysis
C. Gap analysis
D. Opportunity analysis

18. The mission statement summarizes:


A. The organization’s most important reason for existing
B. The mission
C. The organization’s values
D. The organization’s needs
Name: CHIA WEN WEN
Id: B200244C

19. A description of what the organization would like to become in the future is
called:
A. The mission statement
B. The organizational plan
C. The strategic plan
D. The vision statement

20. Which of the following is characteristic of a good vision statement?


A. Controversial
B. Free of a specific timeline to create flexibility
C. Long-lasting
D. Provides a stretch goal

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