CONTENTS
TOPIC PAGENO
ABSTRACT i
List of Figures ii
List of Tables iii
1. INTRODUCTION
1.1. Introduction & Objectives
1.2 .Purpose of the Project
1.3 Existing system & Disadvantages
1.4 Proposed system with Features
2. LITERATURE SURVEY
3. SOFTWARE REQUIREMENT ANALYSIS
3.1. Problem Specification
3.2. Modules and their Functionalities
3.3. Functional Requirements
3.4 .Non Functional Requirements
3.5. Feasibility Study
4. SOFTWARE & HARDWARE REQUIREMENTS
4.1. Software requirements
4.2. Hardware requirements
5. SOFTWARE DESIGN
5.1 Data Flow Diagrams
5.2. Control Flow Diagrams
5.3. ER Diagrams
5.4. UML Diagrams
6. CODING AND IMPLEMENTATION
6.1 .Sample code
6.2. Data Dictionary
7. SYSTEM TESTING
7.1 Testing Strategies
8. OUTPUT SCREENS
9. CONCLUSION
10. FUTURE ENHANCEMENTS
11. BIBLIOGRAPHY AND REFERENCES
12. APPENDICES
ABSTRACT
[i]
LIST OF FIGURES
S.NO DESCRIPTION PAGENO
3.1 Functional Requirements 4
3.2 Non Functional Requirements 5
5.2 Context Flow Diagram 11
5.2 Data Flow diagram For Admin 12
5.2 Data Flow Diagram For Staff 13
5.2 Data Flow Diagram for Customer 14
5.3 ER-Diagram 16
5.4 Class Diagram 18
5.4 Use case Diagram Of Admin 19
5.4 Use case Diagram Of Staff 19
5.4 Use case Diagram Of Customer 20
5.4 Sequence Diagram 21
5.4 Activity Diagram Of Admin 23
5.4 Activity Diagram of Staff 23
5.4 Activity Diagram of Customer 24
5.4 Component Diagram 25
5.4 Deployment Diagram 26
8.1 Home Page 51
8.2 Projects Page 51
8.4 Customer Registration Page 52
8.5 Login Page 53
8.6 Admin Home Page 53
8.7 Admin Add Staff 54
8.8 Customer Registraion View By Admin 54
8.9 Reports View 55
8.10 Complaints View By Admin 55
8.11 Staff Home page 56
8.12 Complaints View By Staff 56
8.13 Reports Generated By Staff 57
8.14 Customer Home Page 57
8.15 Complaint Submission Form 58
8.16 Feed Back Submission Form 58
[ii]
LIST OF TABLES
S.NO DESCRIPTION PAGENO
1 Feed back 37
2 Contactus 37
3 Customer registration 38
4 Add Complaints 39
5 Complaint Status 39
6 Assign Complaints 40
7 Add Report 40
8 Add Staff 41
[iii]
Note: you should make your index according to yours document. The above is only the
sample format.