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A quality management system (QMS) documents processes and procedures to achieve quality policies and objectives, deliver quality products and services to customers, and continually improve. The documentation ensures processes are understood and consistently executed by employees so quality is delivered each time. An organization's documentation must accurately describe its structure, procedures, processes and resources.

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10 views1 page

9

A quality management system (QMS) documents processes and procedures to achieve quality policies and objectives, deliver quality products and services to customers, and continually improve. The documentation ensures processes are understood and consistently executed by employees so quality is delivered each time. An organization's documentation must accurately describe its structure, procedures, processes and resources.

Uploaded by

Jyot Sood
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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9. What is the purpose of a quality documentation system?

A quality management system (QMS) is a formalized system that documents processes,


procedures, and responsibilities for achieving quality policies and objectives and thus
consistently delivering a quality product or service to the customer.  A QMS helps to
coordinate and direct an organization’s activities to meet customer and regulatory
requirements and continually improve its effectiveness and efficiency.  The QMS
documentation must accurately and succinctly document the organisation’s structure,
procedures, processes and resources.
QMS documentation ensures that all processes are understood and consistently executed
by employees such that a quality product/service is delivered to the customer each and
every time.  If your organisation’s documentation doesn’t meet this standard it will result in
regulatory non-compliance, significant costs to your organisation in terms of resources to
rectify issues, and may impact your organisation’s reputation for example as a result of
delays in processing customer orders or failing to deliver a quality product or service to your
customer.
RRL can help your organisation achieve fit for purpose QMS documentation whether you
are a start-up company embarking on designing a QMS and documentation of same and
need to get it right first time or QMS documentation in place isn’t fit for purpose and is
thereby hindering effective and efficient operation of the QMS.
The purpose of documentation is to:

o Describe the use, operation, maintenance, or design of software or hardware through the
use of manuals, listings, diagrams, and other hard- or soft-copy written and graphic
materials.
o Assign responsibilities and establish authority for business processes and practices (pertains
mostly to policies and procedures).
o Standardize business practices.
o Reduce/eliminate fraud, waste, and abuse.
o Comply with federal, state, and local regulations.
o Comply with customer requirements.
o Comply with contractual requirements.
o Train new employees.

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