Hyderabad

Understanding Food Delivery Platform:

Delivery Persons‟ Perspective
 School of Public Policy and Governance 1

Table of Contents
Family‟s Response to Delivery Work ................................................8
Theme ...................................................................................................2
Reason to Work as Delivery Partner ..................................................9

Assets Required for Entering this Work ............................................9

Abstract .................................................................................................2
Access to Financial Credit................................................................10

Asset Ownership and Social Dynamics ...........................................10

About us ................................................................................................3

Working Status and Condition .........................................................11

Key Findings .........................................................................................4
Working Hours .................................................................................11

Income ..............................................................................................13
Introduction ..........................................................................................5
Feedback for Supervisors .................................................................14

Social Security Benefit .....................................................................15

Objective ...............................................................................................6

Understanding Exit ............................................................................16

Methodology .........................................................................................6
Average Duration in Work ...............................................................16

Reason for Exit .................................................................................16

Respondent Profiles .............................................................................7
Aspirations .......................................................................................18

Entering into Food Delivery Persons’ Job .........................................8

Comparative Table on Food Delivery Platforms ............................19
Comparing Current with Previous Job ...............................................8
 School of Public Policy and Governance 2

Theme

Under the Policy Area Concentration – “Regulation and Institutions”,

this group is conducting research on the theme “Governance of
Online Food Delivery Platform” In this backdrop our research program aims to understand the
following:

1. Working conditions of the delivery partners including

2. The migration dynamics in the context of gig economy.
Abstract 3. Aspirations in the „new‟ economy
4. Entrepreneurial opportunities and sustenance of new business
5. State and regulation of Gig Economy
The rise of the Platform Economy, aided by the evolution of new
digital technologies, has contributed to the tremendous growth of the
food delivery sector in India. In recent times, this sector has witnessed
the emergence of new players, as Swiggy and Uber Eats with already
established players like Zomato tweaking their business models to Based on detailed field work and interaction with diverse stakeholders
align them with the demands of the sector. and regulators, the research programme aims to develop a model of
governance that cater to the needs of three important stakeholders –
While the Online food delivery (OFD) platforms have opened new
the platform, the labor and the community (consumers and small
opportunities in the labor market and expanded the consumer base for
restaurants). The model will focus on not just providing enough
existing restaurants, the delivery persons associated with them are
protection to the labor and the community but also on creating a
witnessing challenges in terms of their employment status and their
facilitative environment that ensures sustainability and growth of the
relationship with the platforms. Other than this there exist concerns
OFD platforms, balancing innovation with inclusive development.
over the sustainability of small restaurants and fair competitive market
for them. The regulatory and institutional response, to the above
concerns, has generally been on a case-to-case basis which has
implications for the long-term growth of the sector.
 School of Public Policy and Governance 3

About us
This preliminary exploratory study is authored by a group of graduate students from the School of Public Policy and Governance
pursuing Regulation and Institutions as their Policy Area Concentration. The current research programme covers different aspects of
platform economy with a focus on Food Delivery Platforms – Swiggy/Zomato etc.

Research Team:
Harshula
Adya Behera
Dissertation topic: Exploring the role of migrant
Dissertation topic: Impact of food delivery platforms population as a stakeholder in the online food delivery
on small restaurants in India. platform.

Vedant Kaul
Bharat Sharma
Dissertation topic: Regulation of labour in food
Dissertation topic: Labour entry and attrition of delivery platforms.
delivery partners working with the online food
delivery platforms.

Project Coordinator:

Nishtha Relan Aseem Prakash

Dissertation topic: Aspirations of delivery partners in

Professor and Chairperson
platform economy.
School of Public Policy and Governance
TISS-HYD.
 School of Public Policy and Governance 4

Key Findings

• 60% of our respondents worked 7 days a week

• 66% of our respondents in part-time have no other additional
source of income
• The delivery partner/ rider is considered as a partner and not an • Just before completing their daily amount of order limit with
employee associated bonus money, they stop getting orders
• Two main reasons behind respondents leaving their previous • Those working for 0-8 hours/ day earn between Rs. 6000 to Rs.
job: i) Low Payment and ii) Lack of independence 12000, those working for 8-12 hours/ day earn up to Rs. 25000
• Two pre-requisites for entering into the market: i) Two-wheeler and those working above 12 hours earn up to Rs. 35000
and ii) Smartphone • Zomato provide a 24*7 helpline for delivery partners whereas
• 80% of our respondents possessed these assets Swiggy does not
beforehand and 20% bought them with loan
• About 90% opting for loan had access to formal means
• During our field survey we could not find a single female
delivery partner
• Caste didn‟t play a role at work but at entry it does. Since,
number of respondents from the reserved categories were
significantly less than that of general category
• 47% of our respondents in the full-time category work for more • 40% of our respondents have rated below 3 out of a rating of 5
than 12 hours a day and 18% from the full-time category work to the services provided to them by field managers/ team
above 15 hours per day leaders
• 42% of our respondents who work part-time work above 12 • Most of the workers are unaware of the modalities of accessing
hours a day insurance, as a result 1 out of 29 insurance claimants from our
sample actually got it
• Majority of our respondents have been associated with this job
for 1 to 6 months, with only 4 having engaged for 2 years
• 72% of the respondents who have worked in between 6 months
and 1 year are planning to leave the job
• The age group of 18-30 (in years) is the most aspirational with
40% of them having a career goal
• SC/STs have the highest percentage of aspiring respondents
 School of Public Policy and Governance 5

Introduction

The last decade has seen a shift in the traditional understanding of In an arrangement of this kind, organisations contract independent
what constitutes work, the nature of employment, and skills required workers for temporary and short-term engagements. The status of the
for being employed worldwide. In India, with the rapid expansion of workers in platforms like Swiggy and Ola Cabs is not that of an
service sector in urban and semi-urban areas, the forms of informal „employee‟ rather the „delivery partners‟, in the official terminology.
work have also evolved. Spurring this change is the parallel evolution There is no contract signed against terms of duty, benefits available,
and cheaper access to technology and internet services, facilitating the notice period etc. The platforms consider these workers to be self-
rise of platforms economies through companies like Swiggy, Ola, employed independent contractors, citing the freedom and flexibility
Uber, Zomato, Urban Clap, Airbnb etc. The nature of employment associated with working for these platforms. On the surface, there is
provided by such platforms to workers is temporary, on-demand work, little control exercised by the business over how the services are
considered gig work under the „platform economy‟. The participation delivered. However, gig workers around the world insist that they are
here can be regular or occasional, and can be done for primary or in fact employees, as seen in the Aslam, Farrar and Others vs Uber
supplementary earnings. (2016) case or the Pimlico Plumbers v Gary Smith (2017) in the UK,
among others. The reasoning behind the claim was that their wages
and terms of service are set by the company, and their work hours
impacted by the structure of incentives and penalties in place at these
businesses.

It seems, then, that the emerging platform companies seem to be

repackaging the informality of work that has long existed in the Indian
economy. The report „Emerging technologies and the future of work in
India‟ published by the International Labour Organisation in 2018
states that the upside to the lack of a clearly defined labour status in
the gig economy is that it offers an opportunity to rearrange
informality by increasing job security through standardization of
payment, enabling access to the formal banking system and opening
up opportunities for training and skilling.
 School of Public Policy and Governance 6

Objective

The objective of this study is to explore the emerging nature of Delivery persons belonged to online food delivery companies-
employment in the online food delivery companies, within the Indian Swiggy, Zomato and Uber Eats, as well as Shadowfax a third party
social context, by understanding entry, working status and condition delivery service provider to which Swiggy and Zomato outsources
and also exit from the job. some of its orders. The data collected through the survey was analysed
using STATA and Excel tools against secondary theoretical sources -
media articles, academic journals, and governmental policies - relevant
Methodology to the research.

In order to collect sample data for our baseline survey, we conducted

personal interviews. Our field survey was based across the region of
Delhi-NCR and was conducted over a period of one month. The basic
protocol we developed was for the survey team to meet with the
delivery partners when they first arrived in each location, explain the
research, describe the surveys, and obtain permission to proceed with
the structured interview. The questionnaire for the survey data was
prepared using existing literature on food aggregator business and was
finalised after three rounds of pilot surveys. In total, 158 delivery
persons 1 were interviewed in the following areas- Rajouri Garden,
Karol Bagh, Connaught Place, Ghaziabad, GTB Nagar, Sonepat,
Green Park, Dwarka, Subhash Nagar, and Gurgaon.

1
Out of 158, 20 interviews were conducted by Pranjal Yadav from
School of Public Policy and Governance, data of the same was
integrated with our main dataset.
 School of Public Policy and Governance 7

Respondent Profiles

Sumit Kumar is a thirty years old delivery partner working for Zomato. He
belongs to the OBC category and has studied till High School. He recently
migrated to Delhi and before joining Zomato, he was self-employed as a
farmer. Owing to less remuneration from farming, he decided to migrate. His
family-of-five continue to stay in their hometown in Madhya Pradesh. He plans
to continue working for Zomato in the immediate future.

On the other hand, twenty-one years old Chand recently started working for
Swiggy (worked for 15 days by then). He has a family business where they
make and sell bangles. He joined the platform to serve as an additional source
of Income. Currently, he is pursuing Intermediate and wants to complete
graduation. Tracing the path of one of his relatives, he wishes to learn German
and work abroad.

Figure 1

The two delivery partners mentioned above are a small subset of the Figure 1 depicts that majority of the respondents (85.4%) were Hindus
large set of 158 respondents covered in our survey. But their narratives and two-thirds of the Hindus (67.1%) belonged to General category.
are relevant enough to highlight the varied social background they Merely 1/6th (14.8%) of the respondents were from SC/ST category.
come from and the bigger picture that presents. This section, thus, Around 70% of the interviewed delivery partners were lying in the age
throws light on the social profile of the delivery partners who are part group of 18-30 years and only 5% were 40 years old or above.
of our data set. The profiling of the respondents (delivery partners) has
been conducted across five important categories relevant to the Indian Approximately three-fourth (76.6%) of the respondents had studied till
context - religion, caste, the age group to which they belong to, their Intermediate (12th standard) or below, rest being graduates or post-
level of education and the previous occupation (company). graduates. Before joining these food delivery platforms, half of the
interviewees were engaged as informal workers in the organized sector
and 41% were in the unorganized sector.
 School of Public Policy and Governance 8

Entering into Delivery Persons’ Job

Comparing Current with Previous Job:

Even though such a business model reinforces informality, as already

mentioned, the workers engaged in it find it relatively better than Family’s Response to Delivery Work:
traditional informal economy on many grounds.

Figure 3
Figure 2

To explore the question of dignity at work for delivery persons, we

Figure 2 shows the ratings given by the respondents (delivery partner) asked them about the way their family perceived this work. As
with regards to their perception about their quality of work and attitude depicted in Figure 3, little more than half (56%) of the respondents
of their customers. More than 90 % have rated their customers above 3 gave positive response. We also found out that there was no significant
(out of 5). Likewise more than 4/5th (80%) of the delivery partners difference in the positive and negative responses, across Caste lines.
rated the quality of work above 3. For some who gave lesser rating to Using this and some other insights mentioned in the subsequent
work, the reasons spanned from the risk at job to falling income and sections, we can argue that Caste plays a role at entry but not while in
incentives issue. job.
 School of Public Policy and Governance 9

Assets Required for Entering this Work:

Reason to Work as Delivery Partner:
In all these platforms, a two-wheeler vehicle and a smartphone are the
The reason to enter this work lies in understanding the nature of labour prerequisites for the delivery partners to join the work. This restricts,
market in the country. For many, the reason to join as delivery partners at large, the entry for a section of labour that does not own either or
was that it is relatively better than opportunities available in the both of these assets or fail to acquire them.
economy. As shown in Figure 4 almost 50 % of the people left their
previous jobs because of low payment; for 11 % of respondents, the
reason is lack of independence in their previous line of work.

Figure 5

Figure 4

Figure 5 shows the number of respondents who already owned the

required assets against those who had to buy it for this job. It can be
Apart from these reasons, 14 % of respondents wanted to cover seen that more than 80 % of the respondents already had the required
business losses or save some money to restart their business. Another assets.
14 % of the respondents had their previous workplace shut down, or
the location was an issue, and so on. Also, for 4 % of the respondents,
more workload in their previous job led them to join this work.
 School of Public Policy and Governance 10

Access to Financial Credit for Entry:

Figure 6 shows how majority of the people who bought assets to get
into the job had obtained loan via formal means. It is also important to In the Figure 7, asset ownership across delivery persons from different
note that for those obtaining loan, the existing social network did play caste backgrounds is shown.
a role. For instance, almost half of the respondents, who obtained loan,
obtained it through their relatives.

Asset Ownership Across Caste

83% 85% 86%

17% 15% 14%

GENERAL OBC SC & ST

Bought Owned earlier

Figure 6 Figure 7

Asset Ownership and Social Dynamics: As the Figure suggests, prior ownership of the asset is important for
entering into this job market. At the same time most of the respondents
(67.1%) belong to the general category, which implies a correlation
In our survey, out of 158 interviews taken, all of the delivery partners between prior asset ownership and one‟s caste background. This
were male. The nature of work being such that the rider has to be on supports our argument that caste might play a role at entry into this
the road at odd hours for long duration with lack of support from the job but not beyond that .(Also see discussion on page 8)
platform in times of distress, it restricts entry of women. However, one
of the respondents mentioned that recently two women have joined
Uber Eats for delivery work, and that they travel together on a Scooty
to ensure their safety.
 School of Public Policy and Governance 11

Working Status and Condition

Working Hours:
Figure 9 shows working hours/day for delivery partners enrolled part-
For the delivery persons enrolled full time, table 1 and 2 shows what time. Herein we observed that 39 % of the part-time delivery partners
are the hours of work/week they spend on work. The category „0-8 work 5 to 8 hours a day and 42 % work above 12 hours a day. The
hours‟ in Figure 8 is the ILO standard working hours/day and category percentage of people actually working within official part-time
up to „12 hours/day‟ is the official working hours/day. The nature of working hours is only 19 % because of the incentive based income
wage system being based on piece rate and incentives makes the system which pushes them to work longer hours. The flexibility to
worker devote more hours for more income. In fact, 47 % of the full- work as per convenience, coupled with lack of compulsion to keep the
time delivery partners work for more than 12 hours a day and 18 % app open for 12 hours/day, is a major reason for the same.
among them even work above 15 hours per day.

Table 1 Table 2

Working Hours No. of Riders Working Hours No. of Riders

(Full-Time) (Part-Time)
0-8 hours/day (ILO Standard working 2
0-5 hours/day (Official Working Hours/day) 10
hours/day)
8-12 hours/day (Official Working 37 5-8 hours/day 21
Hours/day) 8-12 hours/day 11
12-15 hours/day 21 Above 12 hours/day 12
Above 15 hours/day 13

Figure 8 Figure 9
 School of Public Policy and Governance 12

Figure 10 depicts that 66 % of the delivery persons who were enrolled

part-time did not have any other job. Some workers opted for part-
time, not to pursue other obligations on their side but to have more
flexibility in work hours, as mentioned earlier. However, opting for
part-time work instead of full-time impacts their incentive structure,
since full time work has better incentive structure compared to part-
time for them. Also, in our research we found out that 60 % of the
respondents work 7 days in a week.

In our survey, a few delivery partners shared that sometimes, when

they are about to reach their incentive target, the platforms stop
assigning them orders. Hence they end up waiting for an order for 2-3
hours beyond their shift duration.

Figure 10

A 24 year delivery partner reported not getting any orders once his work reached the delivered amount of Rs. 960, to get
incentive he had to reach 1000. As a result he ended up investing more time on work to get the incentive amount of Rs 250,
which eventually went in vain.
 School of Public Policy and Governance 13

Income:

The source of income in this job is a combination of wages earned on

piece rate basis, and incentives earned over and above it. Table 4
depicts that there isn‟t much difference in the average net income of
delivery partners whether working full-time or part-time. Even the
range of income doesn‟t vary much. One important reason behind this
is that the workers enrolled part-time continue to work beyond their
official time of 5 hours.

Table 4

Category Average Net Minimum Maximum

Income (Rs.) Income (Rs.) Income (Rs.)
Full-Time 15500 3000 35500
Part-Time 14647 2800 34000
Figure 11

Figure 11 and 12 shows the proportion of delivery partners under

different levels of income earned, working full-time and part-time
respectively.
Majority of the respondents (53%), working full-time, earn more than
Rs. 15000 (their mean income is Rs. 15500) and 34% are earning
between Rs. 20000- 35000. In the case of workers enrolled part-time,
more than half (57%) of the respondents earn less than Rs. 15000
(their mean income is Rs. 14647).

Figure 12
 School of Public Policy and Governance 14

Feedback for Supervisors:

Figure 13 Figure 14

Figure 13 shows rating given to field manager/team leader by the Figure 14 shows that a significant 21% of the people have never
respondents based on their experiences with them. It can be seen from interacted with the field manager. The reason for the same was mainly
the graph that almost 40% of the people in the case of Swiggy and their unavailability or even in some cases, no need to contact them.
Zomato have rated them less than 3 out of 5, based on the kind of help During the work time, delivery person faces a lot of issues like theft,
they get when in need. According to them, they are often unable to traffic, cancellation of order by customer, black zones etc.
reach their field managers on phone when in need of assistance.

For the delivery persons working in Zomato, the company provides

24*7 helpline and a team leader to resolve the issues faced by them
during work. For Swiggy, the responses we got were mixed about the
interaction with the field manager to resolve their issues. Swiggy,
unlike Zomato, does not provide a 24*7 helpline for delivery persons.

A 26 year old delivery partner with Swiggy informed us about unsafe areas identified
across Delhi – such as Paharganj, Shakti Nagar, etc,
where incidents of theft often take place. He says he was in one such situation where he was threatened
with physical assault. Being unable to
get any help from the Field Manager, his call was diverted to Customer Care,
which was of no help. He ended up losing his phone and cash.
 School of Public Policy and Governance 15

Social Security benefit:

The rush to deliver food on time increases the risk of road accidents, as
experienced by multiple delivery partners interviewed. While these
food delivery apps list insurance as one of the benefits, these workers
are for the most part, unaware of the modalities of accessing insurance.
The impact of this can be seen from figure 15 below with only 1 out of
A delivery partner with Swiggy informed us that one of his friends
29 insurance claimants, actually getting it.
working in the same line lost his life on-duty. While driving
hurriedly to deliver food on time on a rainy day, his motor-cycle
slipped on the road, and as he skid next to a live wire, he died
from an electric shock. His family could not claim medical
insurance due to the grief of such a young death and the hassle of
making the claims.

Figure 15

One interviewee reported a fatal accident where he fractured his arm; he tried to contact his
Field Manager, who did not respond. Having paid for the medical expenses incurred all by
himself at the nearest hospital he was taken to, his claim for medical insurance went unfulfilled
despite months-long attempt. His arm took more than a month to heal, further restricting
him from working.
 School of Public Policy and Governance 16

Understanding Exit Reason for exit:

Average duration in work:

The survey findings show that the largest proportion of delivery

partners have been engaged in the work for a period between 1 to 6
months only, Figure 16 below. Of the total respondents, only four have
been engaged for over 2 years, three of them being from Swiggy and
one from Shadowfax. It may be noted that online food delivery
business has been in operation for the last 4 years.

Figure 17

On being asked if they plan to continue this work or not, the delivery
partners‟ responses are almost split between „Yes‟ (41.9%) and „No‟
(45%), as demonstrated in Figure 17. While some of the workers
answering in the affirmative are satisfied with the job, others opt to
stay due to lack of alternative employment opportunities and do not
see the gig work as a lifelong source of earning. Meanwhile, those who
do not plan to stay see it as a junction in their career. The below two
responses roughly sum up majority of the responses of delivery
Figure 16
partners on being further probed over their responses.

“I’m looking for an office job so that I can sit and work. In this job, I have to be on the move all day long,” says Kishan,
who has been working as a delivery partner with Swiggy for over a year now. Meanwhile, Bunty who has been working
with Swiggy for 6 months tells, “I’m not planning to leave as of now, as I have to earn for my family… but it is clearly not a
job to do for a lifetime.”
 School of Public Policy and Governance 17

This, among other factors, impacts the labour participation in the gig Table 3

economy. It gains a peculiar characteristic of high job creation coupled

with high labour turnover. To test this hypothesis, we explored the Planning to 0 to 1 1 to 6 6 months to 1 to 2 2 to 4
correlation between the delivery partners‟ duration in the gig work and continue? month months 1 year years years
their response to the question of continuing (barring the ambiguous
No 16 24 6 17 4
answers). Figure 18 (below) illustrates this correlation. It shows that
the freshers are less likely to leave than those who have been engaged Yes 9 22 15 11 5
in the work for a period between 1 to 6 months. Amongst the latter
group, 48% (app.) of the workers plan to leave. The number is higher Total 25 46 21 28 9
for those working for over 6 months to 1 year, among whom 71% plan
Ambiguous 2 5 5 3 0
to leave. However, more workers planned to continue with the work
after crossing the 1-year threshold (60%). The responses again lean No Response 0 1 2 0 0
more towards leaving (56%) amongst those working for 2 to 4 years.
Not Thought 0 1 0 1 0

Grand Total 52 99 49 60 18

Table 3 above shows the total responses along with the respondents‟
duration in the work. The data does not cover workers that have
already left the work, and since the respondents‟ answers may differ
from their future course of action, the findings thus arrived upon may
not fully represent the reality on the ground. Nevertheless, the findings
of this survey do coincide with other existing studies that point
towards high attrition rate in the gig economy.

Figure 18
 School of Public Policy and Governance 18

Since more than half of the Delivery Partners aspired for some future
Aspirations: goal with multitude of aspirations, it is of vital importance to
understand the determinants of this aspiration. The analysis, thus, has
Suraj, twenty-four years old Graduate, has been working with Swiggy for looked into the desires or goals and not their achievement. It tries to
2 months, before which he owned a fruit-and-vegetables shop. His correlate the aspirations with the background of the delivery partner
business incurred heavy losses, due to which he had to find work as a food which includes social identity (caste), age and educational level.
delivery partner. He yearns to earn enough to recover all losses, and build
his business again with a stronger capital and market experience.

Roshan, 18, is about to complete his secondary education. He delivers

food for Zomato as a cycle rider and is trying to supplement his family
income through delivery work by working 12 hours a day. He says he
chose to work with Zomato as opposed to other delivery companies for its
flexible work hours and the freedom to commute on his cycle. He aspires
to join the Indian Army sometime in future

The table 5 below highlights the percentage of delivery partners who

had a predetermined career goal to achieve and aspired for it in Figure 19
comparison to those who wanted to continue working as delivery
partners, or were ambiguous about it, and didn‟t have any other career- The findings, as depicted in the figure 19, show that except affecting
related aspiration in the foreseeable future. the age-group category, aspirations cuts across caste groups and varied
educational background. In case of age-groups, 39.45 % individuals
Table 5 within the 18-30 (in years) group shared a desire for a different career
goal which is 28.34% higher than the least aspirational age-group i.e.
Aspiration (Yes/No) Percentage of Respondents 40+ (in years).
Yes 52.83
One other important feature is that among the caste groups, SC/STs
No 47.17
have the highest percentage of aspiring respondents, 9.45% higher
than General category and 15.83% higher than OBCs.
 School of Public Policy and Governance 19

Comparative Table on Food Delivery Platforms

The Table 6 below gives the difference between three delivery Part Time Weekend:
platforms: Swiggy, Zomato and Uber Eats on a number of aspects,
collected during field research.
Part-Time weekend:
Table 6

Swiggy Zomato Uber Eats First 4 orders: Rs

45/order
Established In 2014 2008 2014 4-10 orders: Rs
60/order
Countries of 1 24 20 10-16 orders: Rs
operation 65/order

Cities in India 228 213 28 Income of Full Time: Weekday 10 orders:

delivery partners Rs 250 on Rs. 1000 11 Rs 40
Shift timings of Full Time: Full No Fixed from Incentive earnings/day and 350 orders: 15 orders:
delivery partners 7:00 to 17:00 Time: Time for Rs. 1400/day Rs 200 Rs 75
12:00 to 23:00 12:00 to 15 20 orders:
00:00 orders: Rs 120
Part Time: Rs 400 and
Part Time: 19:15 to Rs. 100 on Rs 400 18 subsequently
00:15 Part earnings/day orders: for more
Part Time Weekend Time: Rs 170 on Rs 680 Rs 600
(Fri,Sat and Sun): 19:00 to orders
earning/day 22
19:15 to 00:15 00:00 orders: delivered
Rs 800
Income of Rs. 35/order for 4.5 Rs First 4
delivery partners kms. 30/order orders: Rs Weekend
from orders Rs 42/order for 5.5 40/order 13
kms. (Above that (Above that orders:
delivered(Piece
addition of Rs 7 per addition Rs 300
rate basis) additional km) of Rs 10 per 17
Max. Upto 120/order additional orders:
km) Rs 550
 School of Public Policy and Governance 20

21 delivery
orders: partners(Yes/No)
Rs 1000
27 Entry-level Assets: Same as Same as
orders: Requirements 1. Vehicle Swiggy Swiggy
Rs 1500 (delivery 2. Smartphone
(Android
partners)
Phone v 4.4.2)
Rs. 170 on Rs. 680 Weekend -
earnings 13 Other (including
Other incentive: orders: documents):
1. Rs 2000 for 24 Rs 300 1. Driving license
hrs shift 17 2. Aadhar Card
Rs. 650 for working orders: 3. PAN Card
the whole week Rs 550 4. Ear Phone
21 5. Bank Account
orders: Passbook (In
Rs 1000 the name of the
27 person
orders: applying)
Rs 1500

Penalty charged Rs. 500 for five order -NC -NC Zomato Cyclist:
on delivery rejections per week
10 order: 100/200(Piece-rate income) + 250(incentive earned) = 450
partners
Rs 500 fined for not 1-2 km:Rs 10
wearing uniform 2-3 km: Rs 20
If min.80 hour per week then Rs 500 more incentive
Part Time Weekend:
1 reject : Rs. 50 Note: Company provides battery bike by charging Rs. 700/week for
penalty one year.
2 rejects: all order now Working radius: 3km circle (For bikers it is 12km circle)
at Rs. 40

Insurance Yes Yes Yes

provided to
School of Public Policy and Governance 21