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Computer Applications In
Business 1
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FedEx Corporation
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12/1/2010

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OCTANE

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Komal Sarwar(4172)

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Mehwish Fareed(4266)
Javeria Fawad()
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Areeba Abdullah()

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M. Maaz(4137)
M. Tahir()
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Agha Kumail()

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Yumna Atiq()
 Computer Applications In Business 1

ERP SYSTEM.

Abstract

The Report prepared is a group commitment where all the members had their active role in the
research, addressing the relevant information and the compilation of the raw data into an
informative report.

The report contains the following information

 About FedEx, ERP and the links between both

 FedEx the start

 How FedEx introduced ERP (SAP)

 FedEx tracking system

 How does it help the costumers:

 An ease for the costumers

 Advantages for the ship managers

The report is not a Plagiarism, yet there are some words and sentences, maybe paragraphs
with are copied as it is, but the bibliography and the references are provided at the end of
the report.

The participation of the group members are as follows

Report:

Areeba And Komal (Deciding the company to work on)

Komal, Mehwish, Maaz, Areeba, Agha Kumail, Javeria, M. Tahir and Yumna
(Researching and gathering the data related to the report)

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 Computer Applications In Business 1

ERP SYSTEM.
Komal (Considering the relevant information needed and compiling them into the report.)

All Group Members (The last conclusion).

Presentation:

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 Computer Applications In Business 1

ERP SYSTEM.

FedEx and ERP

Introduction:
The company which we choose for our Computer Applications for Business 1 is
FedEx. Reason behind it was that, it is a Multinational Corporation, doing business overall the
globe. And it has implemented the ERP (Read: Enterprise Recourse Planning) in the mid-90’s

FedEx Corporation originally known as FDX Corporation is a logistics services company,

based in the United States with headquarters in Memphis, Tennessee. The name "FedEx" is a
syllabic abbreviation of the name of the company's original air division, Federal Express, which
was used from 1973 until 2000

Enterprise Recourse Planning (ERP) system is an integrated computer-based application used

to manage internal and external resources. Its main purpose is to regulate the flow of information
between all the business functions inside the organization and manage a stable connection with
the outside stakeholders. ERP is built on a centralized database and normally utilizing a common
computing platform, ERP systems consolidate all business operations into a uniform and
enterprise-wide system environment. ERP is an amalgamation of three most important
components; Business Management Practices, Information Technology and Specific
Business Objectives.

FedEx: The start.

As FedEx is a logistic service company, it thinks highly about its costumers (individual
and businesses) and wishes to give them the maximum satisfaction through their services. FedEx
provides its worldwide costumers with a wide portfolio of transportation, e-commerce and
business services. Before implementing the ERP system, it was extremely hard as well as timely
and costly, as they had to track the documents ( or anything) through keeping in touch with
FAX, telephone calls, etc. but since the implementation of ERP system , all this was done in an
easier way, and their services were improved at an extreme length.

Federal Express realized early on that for a speed-hungry world, information about
package delivery was as important as the delivery itself. So, it pioneered the use of bar-code
technology, put computers in delivery vans and shared its software with customers. In doing so,
the company turned package tracking into a high art and gave new meaning to the term
"customer service" by empowering customers to serve themselves. Giving customers access to
FedEx information systems raised performance and lowered costs on both sides.

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ERP SYSTEM.

How FedEx introduced erp (sap)

Federal Express sees its biggest e-commerce opportunity in linking its shipping software
to corporate enterprise resource planning [ERP] systems, rather than in delivering documents
electronically. FedEx announced an upgrade to its Web site which lets customers themselves
arrange to ship packages online in 58 nations instead of just shipping within the United States.
FedEx has enabled online tracking for some time. The site lets customers conduct business in
four different languages, which mainly include Japanese, Spanish, French, or English.

FedEx has now imposed technology with its logistics and services which has given them
an upper hand in the competitive market. FedEx has announced agreements with ERP giant SAP
and e-commerce vendor Interworld to build links to its online tracking site into their software.

As a part of this alliance, FedEx is delivering a new shipping and tracking application designed
specifically to provide R/3 users with real time package lifecycle information. SAP has worked
closely with FedEx to develop a certified interface providing SAP and FedEx customer with a
fully integrated supply chain solution.

The company hopes that through both its Web site and proprietary PC software for customers, it
will be able to move all order-taking and tracking online, reducing the company's costs.

FedEx still delivers a lot of documents, however, and has been slow to move into electronic
delivery, as compared to its competitor (UPS) , but once it started it didn’t take them much long
to get back in the race.

FedEx tracking system:

FedEx implemented its tracking service with which the costumers can locate the position
of their document at their own convenience. This is done by logging onto the website and
entering the code ( which is actually the receipt number given to the costumer), through which
they can easily locate their document, etc that from where have they left, at what location they
are, and at what time it reaches to the end person. With FedEx Tracking, the costumers have
maximum visibility into their shipments’ status. They can customize their tracking results page,
organize their shipments in the way they want, easily send and receive e-mail notifications, and
even save time with the streamlined Signature Proof of Delivery request process. FedEx
Tracking can remember the tracking numbers you’ve entered, so it’s even easier and faster to
look them up.

How does it help the costumers:

FedEx has set up their Web site so that the costumers can have a fast and easy access to
the tracking information of all of their packages that they have sent with FedEx.

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ERP SYSTEM.
With FedEx, they can track in a variety of ways-by using their tracking number, by using their
account number and reference numbers online at the FedEx Web site or by using your personal
e-mail address. FedEx also offers Insight, which can track all of the packages and shipments
without a reference number or tracking number. This service is available to members of FedEx.

What the costumers have to do is that they need to have a FedEx account, a computer with
internet access, or give an email account (if they are willing to use email features). Once they
have done this, they are supposed to follow these steps.

• Locate your tracking or reference number from your package airbill.

• Navigate to the FedEx Web site.

• Click on "Tracking," then "Track by Tracking Number" or "Track by Reference."

• Enter the tracking number or reference number in the space provided. They can enter up
to 30 tracking or reference numbers at one time.

• Click on "Track" to view the tracking information about their package.

• Track using your personal e-mail address by addressing an e-mail to [email protected].

• Enter your tracking numbers, with no dashes or spaces in the body of the e-mail. Enter
one tracking number per line, with a maximum of 30 tracking numbers. Your numbers
should be the air bill number, followed by the country code and then the date of
shipment, for example: 123456789 us 021706. You will receive an e-mail back right
away with the tracking information.

An ease for the costumers

Through the website and the resources that are now provided to the costumer its quite easier to
know about their parcels and their positions. The costumers can now

• Quickly determine their shipment status.

With the color-coded status bar, they can quickly and easily identify the status of their shipment.
The status bar visually shows the costumers about the status of their shipment, whether it is

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ERP SYSTEM.
picked up, on schedule, or delivered, for greater peace of mind and the satisfaction that is
needed. They can also stay in the knowledge with a clear estimated date of delivery

• Customize your results.

The costumers can customize and organize their results with what they think is better, or what’s
more important to them. With FedEx Tracking they can customize the time zone and time
format, as well as the order of events, as per their demand

• Easily choose to send and receive e-mail notifications.

If the costumers are willing to use the email features than they can select to receive e-mail
notifications in up to 26 languages and rest assured that they will be provided with the most up-
to-date shipment information. The costumers have a choice to select whether they’d like to
receive e-mail notifications when there are exceptions, when shipments are delivered, or for
current detailed results or about the over all process.

• Take advantage of their time-saving features.

When the costumer return to FedEx Tracking , the web will even remember their recently
entered tracking numbers.

Advantages for the ship managers

FedEx provides FedEx Ship Manager Software, which is on high demand for mailrooms,
warehouses and businesses that lack high-speed Internet access. With a full range of shipping
functions always available on the client’s desktop, they can manage a multitude of FedEx
shipments easily, quickly, conveniently, and thoroughly from preparation to reporting.

The benefits provided by FedEx to its clients is quite easier and less costly as it

• Doesn't require high-speed Internet connections.

• Integrates with most accounting, order management, warehouse management and other
business systems.

• Delivers tracking, rating, and precise reporting.

• Includes accessible, easy-to-update address book.
• Generates shipping labels quickly and easily.
• Saves time by storing shipment preferences for recipients.
• Teaches with easy to find, intuitive help menus built-in.
• Cuts paper costs by saving reports electronically.
• Offers a variety of integration and networking options.
• Presents several options for delivery signature requirements.
• Provides effective features and help screens for international shipping and customs forms

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References
Fedex.com

fedex.com/us/smallbusiness/updates/may2010/gain-visibility.html

offer.van.fedex.com/m/p/fdx/new/online_tracking.asp

BIBLOGRAPHY
en.wikipedia.org/wiki/FedEx

en.wikipedia.org/wiki/Enterprise_resource_planning

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