Zohreen shakeel
Markham, ON l6b0g2
[email protected] - 6476066460
To obtain a position within the Technology sector where my education and experience would
benefit and where there is continuous learning and growth.
WORK EXPERIENCE
Markham - Administrative Assistant
First Choice Wireless -
December 2013 to Present
Answer incoming calls in a courteous and personable manner and demonstrated excellent
telephone demeanour and ability to accurately record messages and information
● Contacting vendors by phone and email
● Organizing major retail events responsibly
● Processing payments
● Creating and maintaining employee work schedule
● Demonstrating excellent bookkeeping skills
● Create and make sure product invoices are kept up to date
● Updating company software (Quickbooks).
● Perform any other administrative tasks as directed by management
Medical office assistant (Part time)
Dr.Mary Chacko - Toronto, ON -
April 2009 to January 2012
Greet and register patients in a friendly manner
● Answer a multi-line telephone system
● Manage referral/booking processes according to clinic protocol
● Opening and closing of the clinic
● Maintaining and organizing physicians calendars and schedules
● Scheduling and coordinating routine and meetings
● Assisting with clinical activities as required
● Recording & independently preparing correspondence including letters, reports, spreadsheets
and presentations
● Reviewing and distributing mail, lab results and correspondence
● Requisitions office supplies and equipment
Network Analyst
Simpressions - Markham, ON -
January 2008 to January 2009
Functioned as a member of a team handling general inquiries and troubleshooting daily issues
regarding network administration, workstations and peripherals.
• Installation of test network environment including test workstations and server
• Creating users & granting permissions within an Active Directory integrated environment
• General hardware, software and peripheral set up and troubleshooting
• Assist in the collection and documentation of user's requirements and in the development of
logical and physical specifications
• Aid in the development and testing of a Help Desk Management Program for internal use
• Research and evaluate a variety of software products.
• Write, modify, integrate and test software code.
• Maintain existing computer programs by making modifications as required.
• Identify and communicate technical problems, processes and solutions.
Help desk administrator
Mehran University - hyderabad,pakistan
Setup of network, administration of student user accounts and general troubleshooting duties
and responsibilities. Managed broad range of installation, upgrades, roll-outs and troubleshooting
projects for Novell based networks.
• Setup of Network labs using Novell Netware 4.11, based on Ethernet bus topology
• Cabling & installation of N.I.C. cards
• Setup of server and workstations for the computer systems department.
• Setup of workgroups, user accounts as well as client utilities using Novell Directory Services.
• Management and upgrading of software, hardware and peripherals.
• Analysis of performance and network troubleshooting.
• Wrote documentation concerning all modifications to the source at the beginning of the code
with an explanation of the change, the date, author and the project code.
• Tested all changes thoroughly and ensured that all the samples of the testing were provided to
the Systems Analyst /updated User/Operator documentation accurately.
• Notified the Analyst and presented them with test results, the output from the diff script which
showed the changes that were made to the code and provided the updated documentation.
• Worked as part of a team to provide support and maintenance of systems.
• Analyzed and consulted on a variety of administrative systems (Finance, Registration and
Personal).
• Provided exceptional internal and external customer support.
EDUCATION
Engg. And Technology
Mehran University of Engg. And Technology
September 1992 to 1998
SKILLS
CSS (2 years), HTML (Less than 1 year), java (Less than 1 year), JavaScript (Less than 1 year),
Jquery (Less than 1 year), Microsoft Office (5 years)
ADDITIONAL INFORMATION
SKILLS
Coding: C/C++, HTML, CSS, XML, XSL, Jquery, JAVA, JavaScript, PHP, SQL,
Technologies / environment: Windows, Linux, MySQL, MATLAB, Dreamweaver, Visual Studio,
Microsoft Office (Word, PowerPoint, Access, Excel).
Able to adapt to new softwares with ease and create Use Case diagrams
A team player with a very strong work ethic as well as strong time management, communication,
problem solving and organizational skills.
