1 CASE STUDY: ENEL

Enel
Pathways to Purposeful Transformation
through Shared Value and Innovation

An Economics of Mutuality Case Study

March 2021
2 CASE STUDY: ENEL

Enel: Pathways to Purposeful

Transformation through Shared Value
and Innovation

Contributor Contributor Contributor

Carlos Blanco Marcel Metzner Judith Stroehle2

Nous Group Oxford University School of Oxford University,
Geography, Smith School of Enterprise Saïd Business School
and the Environment

About the Economics of Mutuality Forum Case Studies Authors’ Note

This series of case studies explores how mutual approaches The conclusions and recommendations of any Saïd Business
to business can help companies and their partners School, University of Oxford, publication are solely those of
tackle some of the most pressing global challenges. The its author(s), and do not reflect the views of the Institution,
businesses featured in this series share a commitment to its management, or its other scholars. These cases are
objectives beyond purely financial performance, as well as based on information provided to the researchers by
a serious intent to implement mutual practices through new participating companies.
forms of ownership, governance, leadership, measurement
and management. Mutuality in Business
In particular, these cases address the measurement of Tel: +44(0)1865 422875
multiple forms of capital, ecosystem shaping approaches, Email: [email protected]
leadership development, business education, and policy Web: Economics of Mutuality
formulation through laws and regulation that promote Web: Oxford Saïd Mutuality in Business
mutual conduct. The authors appreciate the collaboration of
participating companies in creating these cases.
These cases were first developed for the annual Economics
of Mutuality Forum, the convening event of the Mutuality in
Business Project, a joint research programme between Saïd
Business School, University of Oxford, and the Catalyst think
tank at Mars, Incorporated. The Economics of Mutuality
Forum brings together global companies, MBA candidates,
scholars and activists to share their experience in
confronting key challenges in their ecosystems to generate
financial, social and environmental value.

2 All authors are associated with Oxford University, Saïd Business School. We are extremely grateful for the insight and access granted by Enel, particularly we are grateful for the guidance
and support from Fabrizio Furbini and Silvia Saddi. Additionally, we mean to thank Maria Cristina Papetti, Antonella Santilli, Fabio Tentori, and Angelo Rigillo for their participation in
interviews and the valuable knowledge they shared. Finally, we thank Mark Pfitzer from FSG for his support and guidance in preparation of this case study.
3 CASE STUDY: ENEL

Introduction
The increasing awareness of systemic challenges, such as sources and an open and innovative transition towards a
climate change, biodiversity loss and resource depletion, more renewable and sustainable future.
has pressured some industries more intensely than others.
These industries have been challenged to reimagine ENEL: Open Power
business models to go beyond “no-harm” strategies and Enel is a global energy company that generates and distributes
product offerings so that they can ‘do good and do well’. The electricity in over 30 countries in five continents. In 2019, Enel
energy industry is one of these industries. was the largest private network operator in the world (2.2 million
kilometres of grid) and world’s largest player in renewables (by
The energy industry has been plagued with scandals due to installed capacity with 46 GW). Headquartered in Rome, Italy,
its negative impact on the environment and communities Enel has a workforce of more than 68,000 people and serves
across the world.2 One of the most environmentally harmful more than 74 million end users globally.
business segments is thermal power generation from coal
and other fossil fuels. In fact, the energy sector accounts for Founded in 1962 as Italy’s national entity for electricity, Enel
more than 73% of global greenhouse gas (GHG) emissions, developed an increasingly global reach in the 2000s. During
making the use of energy the single biggest driver of the 2000s Enel established significant operations in Spain,
anthropogenic climate change.3 Latin America, and North America. In 2008, the company
formed Enel Green Power, which is a subsidiary dedicated to
Decarbonising the energy sector is thus a critically important developing and managing power generated from renewable
lever to combat climate change. However, the reduction sources, to scale up its renewable energy production. Enel’s
and eventual elimination of GHG emissions from the energy commitment to sustainable development was reinforced in
sector is a monumental challenge. In 2019, fossil fuels (oil, 2015, when the company adopted a new strategy that fully
gas, coal) accounted for more than 84% of global primary integrated sustainability into its business model and operations.
energy consumption, whereas the share of renewables and This commitment relates both to Enel’s own operations and to
hydro was only 11.4%.4 its supply chain, where procurement services goes through a
supplier evaluation system to examine aspects related to health
And yet there are also signs that the transition from fossil- and safety, environment, sustainability and circular economy,
based to renewable power is accelerating. Last year alone, ethics and human rights as reward factors for the contractors
renewable energy consumption recorded the largest year-on- the company works with6.
year growth (0.5%) of all fuels, while coal consumption fell
by 0.6%.5 A growing number of countries and businesses In a world shaped by climate change, global population
committed to reaching net zero GHG emissions by mid-century growth, technological acceleration, and shifting geopolitical
will drive these structural changes in the energy system at an balances, Enel’s business model “prioritizes addressing
increasing speed and magnitude in the years to come. climate change, a just energy transition and continually
ethical, transparent relations with all our stakeholders”.7
While this transition poses significant challenges to Consequently, Enel has accelerated the decarbonisation of
companies in the energy sector, it also offers enormous its energy generation assets and developed new product
opportunities to shape the future of the global energy offerings that assist customers in transitioning to a low-
system and to address some of the world’s most pressing carbon economy. For instance, the company has invested
challenges. This case study explores how Enel, a global heavily in shoring up renewable energy projects while
energy company headquartered in Italy, has addressed these simultaneously divesting of thermal generation assets. Table
challenges through both a mindful transition away from 1 provides a snapshot of Enel’s performance between 2015
brown energy and 2019.

2 From the collapse of Enron in the early 2000s to concerns of greenwashing in the energy sector, https://www.ft.com/content/5db43966-e064-11e9-9743-db5a370481bc
3 https://ourworldindata.org/emissions-by-sector#sector-by-sector-where-do-global-greenhouse-gas-emissions-come-from, see also Climate Action 100+ on the 100 largest global carbon
emitters: http://www.climateaction100.org/
4 BP (2020) Statistical Review of World Energy, p. 4
5 BP (2020) Statistical Review of World Energy, pp. 6-7
6 https://www.enel.com/company/stories/articles/2020/01/enel-procurement-sustainability-sustainable-supply-chain
7 Enel (2020) Sustainability Report 2019, p. 5
4 CASE STUDY: ENEL

Figure 1: Enel Key Performance Indicators, 2015-20198

% change
Unit 2019 2018 2017 2016 2015 2015 - 2019
Financials
Revenues mio € 80,327 75,575 74,639 70,592 75,658 +6%
Net Income mio € 3,476 6,350 5,329 3,787 3,372 +3%
Electricity Generation
Total net production GWh 229,129 250,339 249,876 261,812 284,012 -19%
Renewable net production GWh 99,391 98,940 81,695 85,974 89,274 +11%
Zero-emission generation % of total 55.0 49.2 43.3 45.6 45.5 +21%
Electricity Distribution
Electricity
distribution lines mio km 2.23 2.22 2.16 1.87 1.86 +20%
Electricity transported TWh 504.0 484.5 460.7 426.7 427.4 +18%
Sales
Electricity sold TWh 302 295 285 263 260 +16%
Electricity customers mio 64.05 65.38 58.04 56.03 55.95 +14%
Climate Performance
Direct GHG Emissions
Total (Scope 1) mio t eq 69.98 95.23 105.96 106.73 119.51 -41%
Specific emissions of CO2 gCO2 /
from net generation kWheq 296 369 411 395 409 -28%

8 Data from Enel’s Annual and Sustainability Reports 2015 – 2019.

5 CASE STUDY: ENEL

Enel’s commitment to leading the global energy transition Figure 2: Enel’s matrix organisation10
is reflected in its corporate purpose: “Open Power for a
brighter future. We empower sustainable progress”.9 The
company delivers its purpose through four global business
lines:
• Global Power Generation comprises energy generation
assets with a net installed capacity of 84.3 GW, 50%
from renewable energy sources.

• Global Infrastructure & Networks brings together

capabilities to reliably supply energy and serve
communities through its resilient, digital and flexible
networks.

• Enel X is dedicated to facilitating the energy transition

by delivering innovative services that support the
electrification and decarbonisation of customers Note: figure from Enel Annual Report 2019 updated by
authors with relevant personnel changes after disclosure,
• Retail is responsible for interacting and bringing energy as announced under https://www.enel.com/media/explore/
to Enel’s global customer base. search-press-releases/press/2020/07/enel-announces-
changes-in-top-management.
Enel is organised through a matrix structure that comprises
Global Business Lines and Countries and Regions (see
Figure 1). The Global Business Lines (GBLs) are responsible Purpose as Strategy
for managing and developing Enel’s assets. This mandate
includes optimising returns on capital, improving the The vision of Enel is to tackle some of the world’s biggest
efficiency of the processes under management, and sharing challenges as captured in the United Nations Sustainable
best practices at the global level. Importantly, each GBL Development Goals11 (SDGs). This is also reflected in Enel’s
is also in charge of advancing Enel’s leading role in the corporate purpose: “Open Power for a brighter future.
energy transition and combatting climate change. Countries We empower sustainable progress”.12 More specifically,
and Regions are responsible for managing relationships Enel has directed its activities towards mitigating climate
with institutional bodies and regulatory authorities, selling change (SDG 13)13 through decarbonising the production
electricity and gas in each of the countries in which Enel and consumption of energy, while simultaneously extending
operates, and providing staff and other service support to access to affordable and clean energy (SDG 7). Enel’s
the GBLs. corporate purpose translates into a mission that comprises
five ambitions:14
At the Group level, the Global Service Functions
further support Enel’s matrix organisation by managing • opening energy access to more people;
communication and information technology as well as
procurement services. In addition, a number of Holding • opening the world of energy to new technologies;
Group functions manage key governance processes,
including (1) Administration, Finance and Control; (2) People • opening new ways for people to manage energy;
and Organization; (3) Communications; (4) Legal and
Corporate Affairs; (5) Innovability®, combining Innovation and • opening new uses of energy;
Sustainability; and (6) Audit.
• opening more partnerships

9 Enel (2020) Consolidated Annual Report 2019

10 Enel (2020) Annual Report 2019, p. 27
11 The Sustainable Development Goals (SDGs) were adopted in 2015 by all member states of the United Nations and provide a shared blueprint for peace and prosperity for people and the
planet. The 17 goals address the world’s most pressing global challenges, ranging from poverty to environmental degradation and peace and prosperity. See https://sdgs.un.org/goals for
more information.
12 Enel (2020) Consolidated Annual Report 2019
13 Enel strategy focuses on the achievement of the 17 UN Sustainable Development Goals (SDGs) throughout the entire value chain, placing SDG 13 (Action to combat climate change) at
the centre. In particular, Enel directly targets 4 main SDGs.
Regarding SDG 7, on Affordable Clean Energy, our investments are focused on supporting the decarbonisation process driven by our Global Power Generation line and accelerated by
our retail unit. Investments on SDG 9, on Industry, Innovation and infrastructure, are deployed by reinforcing the resiliency and improving the digitalisation, efficiencies and quality of our
networks. For SDG 11, on Sustainable Cities and Communities, investments go mainly to new electrification-oriented services such as public and private charging for Electric Vehicles.
Finally, overall investments contribute to SDG 13 aimed at taking urgent actions against climate change, which is a core priority for Enel.

14 https://www.enel.com/company/about-us/vision
6 CASE STUDY: ENEL

To execute this mission, Enel has devised a strategy for transition. The rest of this case study will explore how Enel
2021-2023 that comprises two complementary business continues to leverage CSV and Open Innovability® as it leads
models.15 The Ownership business model aims to seize the decarbonisation and electrification of the global energy
opportunities of shared value creation through direct sector.
investments in renewable energy generation, networks,
and customers. The Stewardship business model, on the
other hand, positions Enel as a platform provider that offers
Creating Shared Value
services to third parties, enables new business opportunities
Enel’s strategy pursues shared value creation through its
for customers, and co-invests with third parties through joint
focus on decarbonising energy generation and electrifying
ventures and partnerships.
energy consumption. Through this dual focus Enel hopes to
create shared value through mitigating climate change and
Through these two business models, Enel plans to invest
expanding energy access.
around €40 billion directly and catalyse further €8 billion
of investments from third parties in 2021 – 2023. Around
Creating shared value (CSV) refers to the idea that
€38 billion of investments will be allocated through the
companies are successful when the communities in which
Ownership business model. Enel will dedicate €17 billion of
they are embedded are also prospering. By effectively
this to expanding renewable power generations, €16.2 billion
addressing societal challenges, companies can generate
to improving, expanding, and digitalising infrastructure and
value for business and wider society alike. Initially
networks, and the remainder to expanding new services
proposed by Michal E. Porter and Mark R. Kramer, two
that facilitate the decarbonisation and electrification of
Harvard academics, the concept of shared value can be
energy consumption. The €2 billion investments under the
defined as “policies and operating practices that enhance
Stewardship business model will target renewables, Fiber,
the competitiveness of a company while simultaneously
e-transport, and flexibility. More than 90% of these planned
advancing the economic and social conditions in the
investments contributes to the SDGs and advances Enel’s
communities in which it operates.”17 In contrast to views
capabilities to deliver effective action on climate change.
that pit the interests of business and society against
each other, the shared value concept understands the
Enel CEO Francesco Starace has taken ownership of this
relationships between companies and communities to be
strategy, which reflects the ambitions of Enel’s leadership
characterised by mutual dependencies. Viewed through a
to include sustainability in each aspect of the business.
shared value lens, business models that provide solutions
Starace frames Enel’s ambition like this: “Energy must be
to societal challenges, such as climate change, offer great
at the heart of the global agenda to lead the world on a
rewards for companies and stakeholders alike.
more sustainable pathway, focusing multi-stakeholder action
especially on renewables and energy efficiency, which are
At Enel, an approach to creating shared value was initially
key for delivering on the goals of energy access and climate
developed within Enel Green Power (EGP). Francesco
mitigation16.” Starace made his personal commitment even
Starace and Alberto De Paoli, Chief Executive Officer and
clearer when he was recently named Chair of the non-profit
Chief Financial Officer of EGP at the time, realised early on
international organization SEforALL (Sustainable Energy
that sustainability was a key lever for growing renewable
for All), which works closely with the United Nations to
power generation. However, conventional corporate
accelerate and deliver at scale the solutions needed to
social responsibility approaches offered little insights into
achieve Sustainable Development Goal 7 (SDG7) – access to
how sustainability could be systematically integrated into
affordable, reliable, sustainable and modern energy for all.
EGP’s value chains. The CSV concept, on the other hand,
offered a useful conceptual framework for EGP to enhance
To make good on this promise, “Open Power” is the
its business model, which comprised the construction,
defining feature that connects Enel’s purpose, mission, and
operation, and maintenance of renewable energy generation
strategy. Openness is fundamental to how the company
assets in local communities. EGP thus worked on translating
puts these ambitions and plans into practice. In this context,
CSV from an academic concept into a practical model for
two interrelated concepts are critical:
understanding societal needs in specific local contexts.
• Creating Shared Value (CSV), which refers to the notion
that Enel’s long-term success depends on creating value
for both businesses and the communities in which they
are embedded.

• Open Innovability®, which is grounded in the belief

that sustainability will be the driver of innovation and
that open collaboration is the best way for businesses
and society to address the complex challenges that
humanity faces.
Both concepts work in tandem to ensure Enel creates value
for all stakeholders through innovation towards a just energy

15 https://www.enel.com/media/explore/search-press-releases/press/2020/11/enels-2030-vision-in-20212023-strategic-plan-a-decade-of-opportunities-
16 https://www.enel.com/media/explore/search-press-releases/press/2020/10/francesco-starace-named-new-seforall-chair
17 Porter and Kramer (2011, p. 66)
7 CASE STUDY: ENEL

The development of renewable energy projects is not a one- Excellence” by the Chilean Ministry of the Environment for
off sale of a product. These projects involve a continuous minimising the environmental impacts of the project.
presence in and engagement with local communities.
In this context, EGP developed the CSV model as a tool
for building relationships with local stakeholders through
A Six-Step Approach to Integrating CSV
the identification of common needs. For example, EGP
After becoming Enel Group CEO and CFO in 2014,
developed a geothermal plant in an ancestral area in Chile
Francesco Starace and Alberto De Paoli scaled up the CSV
and set up a social enterprise that offered meaningful
model from EGP to Enel Group at large.18 Today, CSV is
employment opportunities for indigenous communities.
embedded into Enel’s entire value chain – ranging from
While the social enterprise provided supporting services to
Business Development to Engineering & Construction to
the development of the geothermal project - Cerro Pabellón
Operation & Maintenance – and the application of the CSV
in the Chilean Atacama Desert - it simultaneously generated
model includes six steps (see Figure 4).
sustainable income for members of local communities.
The Cerro Pabellón project was also awarded the “Seal of

Figure 3: Application of CSV Model in Enel.19

The first three steps of defining shared value are context within Enel working on the project under consideration.
analysis, identification of stakeholders, and analysis of the Subsequently, a materiality analysis is conducted to
risk/opportunities. They are focused on understanding the correlate the priorities of stakeholders and Enel and identify
local context, mapping the potential positive and negative common needs. For example, Enel worked closely with rural
impacts of Enel’s activities, and identifying common needs communities in Brazil to understand their context and needs,
between Enel and stakeholders. To this end, the CSV model which enabled Enel to identify the best ways to connect
draws on a broad range of socio-economic, environmental, those remote communities to the electricity grid.
and cultural data from external consultants and public
organisations. This data-driven analysis is complemented The subsequent steps of the CSV model include the
with interviews with local stakeholders and colleagues definition and execution of a plan to maximise the potential

18 https://www.sharedvalue.org/resource/enel-redefining-the-value-chain/
19 Enel Sustainability Report 2019, p. 109
8 CASE STUDY: ENEL

positive impacts and minimise negative impacts from Enel’s While the Innovability® function is responsible for the central
activities in a specific community. Depending on where the management of the CSV model, the application of CSV tools
identified impacts are in the value chain, the CSV plan can is devolved to a broad range of internal stakeholders and the
include actions ranging from changing procurement plans to compensation of managers with variable remuneration plans
modifying technical specifications of engineering projects. is partly linked to sustainability outcomes. In 2019, there
For instance, if the initial CSV assessment identifies a lack of were 1,375 applications of the CSV model across Enel’s
educational facilities in a community, construction containers value chain, where each application represents the use of at
can be equipped with solar panels and repurposed as school least one CSV tool in any phase of the value chain and in any
buildings after the construction of a project is concluded. Business Line.21
The next section presents more examples illustrating the
ways in which Enel’s CSV plans address the social and Enel’s transition towards a sustainable business model from
environmental impacts of its activities. 2016, has included circular economy as a strategic driver.
This approach has been gradually extended to the entire
The final piece of the CSV model comprises monitoring, value chain and is now being applied systematically (based
evaluating, and reporting on the key impacts addressed on a circularity model developed by Enel: “Circulability
in the previous steps of the CSV model. The use of key Model”) from the procurement phase to production and
performance indicators is location-specific and depends on distribution, and from the product to the customer.22
the preliminary impact assessment and materiality analysis Innovation and a collaborative approach are two key
in earlier stages of the CSV model. elements of this circular transition. Innovation plays a
fundamental role as a circularity accelerator through both
new technologies and business models. Moreover, Enel is
CSV Governance strongly committed to circular cities, mainly in the domains
of electric mobility, storage, renewables, energy efficiency,
How is this thinking around shared value then integrated?
smart grids, public lighting, building management.
Primarily, Enel’s Shared Value Creation strategy is embedded
in the business through three pillars: sustainable value
chains, developing sustainable and inclusive products and Figure 4:
services and through enriching the ecosystem of partners
and collaborators20. At the group level, the holding function
Overview of CSV Applications 201923
Innovability® (Innovation + Sustainability) is responsible for
managing and developing the CSV model. This includes
the definition and dissemination of guidelines on applying
the CSV model. The Innovability® function also share best
practices in the various countries in which Enel operates.
To ensure the integration of the CSV model in all its
subsidiaries, Enel established dedicated sustainability
functions in each of its Global Business Lines in 2019,
which are in charge of adapting the global CSV procedures
and guidelines to local conditions considering the specific
business context.
An important element of the application of CSV are tools that
define shared value and how to capture shared value. These
tools include a library of sustainable actions, organised by
technologies, that engineers can use to mitigate negative
environmental impacts and enhance positive social impacts
of projects. Another example of a CSV tool are scorecards
that comprise selected key performance indicators designed A Shared Value Energy Transition
to monitor the social and environmental performance of
taking sustainable actions. Alongside these, there are a Enel uses the CSV model in all Global Business Lines24 to
number of tools designed to support a context-specific put its purpose of empowering sustainable progress into
application of CSV throughout the value chain and range action and advancing the global energy transition. As part of
from CSV Plan and Analysis and stakeholder mapping to its strategic commitment to combat climate change, Enel is
stakeholder management tools and impact assessments. investing heavily into expanding its renewable energy

20 Enel has started an inclusive business model that is designing and delivering products and services for all taking account in particular the needs of people with disabilities. The specific
context (potential market, spending capacity) has been studied and gauged against the unmet needs of local associations of People with disabilities, creating a shared value approach to
business. Among others for example, Enel has implemented Pedius – a text to speech app- for deaf clients, who are enabled to call Enel contact centres just like any other customer. In
terms of products, other examples include Juiceability the charging device for electric wheelchair batteries that uses the same infrastructure available for electric vehicles.
21 Enel (2020) Sustainability Report 2019, p. 110.
22 The principal business areas involved include: a) Power Generation: with the aim of reappraising the main renewable energy supply chains along their entire value chain and the
management of thermal assets to their decommissioning;
Infrastructure and Network: with the aim of using “Circularity by Design” to redefine the value chain of major assets (e.g. smart meters) and render them circular, and accelerating,
through digitalization, the role of the network as a platform;
End customers: with the aim of fostering its customers’ transition to circularity through new products, services and consultancy services;
Suppliers: to guide the entire supply chain towards circularity.
23 Enel Sustainability Report 2019.E
24 See, for example, the “Circular Smart Meter” project in Italy, and the “Urban Futurability” in Brazil, to name just a few.
9 CASE STUDY: ENEL

generation capacity. When developing new renewable Challenges

energy projects, Enel applies the CSV model to ensure that
these projects generate shared value. The CSV model embeds open engagement with
communities into day-to-day operations. It does this through
Consider, for example, the construction of a photovoltaic a systematic framework for collaborating with stakeholders.
(PV) plant in a semi-desert area. The location is water This collaborative approach to working with local
stressed but the construction and maintenance of the plant communities blurs more conventional conceptions of the
requires water (e.g. for cleaning PV panels). Water is thus boundaries between firms and stakeholders. However, this
a critically important issue for the PV plant project, both approach also poses both cultural and technical challenges.
for Enel and surrounding communities. Applying the CSV
model in this scenario includes the design of a CSV plan Firstly, Enel needed to convince both external and internal
to ease water stress in the area of the PV plant through a stakeholders of the mutual benefits of a large company
range of technical measures along the value chain. Local like Enel genuinely committing to creating shared value for
communities are involved in every phase of a project, from local communities. For external stakeholders, this required
its design through to its completion, continuing not only a change of perspective on the role that business can play
when a plant becomes operative, but also when it becomes to create positive impact in their communities. For internal
decommissioned. This also applies to the last coal fired plant stakeholders, this required a change of perspective that
Enel still operates in Chile, which is planned to be shut down previously saw community engagement as a cost to one that
by mid-202225 and therefore has a large decommissioning saw shared value partnerships as commercial opportunities.
phase ahead. In line with Enel’s emphasis on integrating Getting the buy-in from some internal stakeholders required
CSV applications into day-to-day operations, these technical various engagements in the form of training and workshops.
measures are planned by the project engineer and their Whereas business development teams were quick to realise
implementation is overseen by the project manager. To the opportunities of the CSV model, some engineering teams
minimise, for example, the water usage in the construction were initially sceptical. To convince internal stakeholders
phase, technical requirements and sustainability criteria – especially those in technical positions – it was important
are also integrated into the contractual arrangements with to quantify and then communicate the benefits of the CSV
contractors providing construction services. approach. Demonstrating that the CSV model delivered long-
term value was also critical to gaining buy-in across Enel.
While the expansion of renewable energy generation is
the cornerstone of Enel’s strategy, the decarbonisation Secondly, and related to the cultural challenge, there were
of existing energy generation assets is another important several technical challenges with regard to measuring shared
aspect of the energy transition. Enel leverages the CSV value creation. While measurements of financial outcomes
model to decommission thermoelectric power stations and are well developed, there are currently no widely accepted
repurpose those sites into new development opportunities frameworks or standards for capturing the social and
for local communities. For example, in 2015, Enel environmental aspects of business activities. This challenge
launched the Futur-e project, the world’s first large-scale is particularly pertinent in a large and complex business
redevelopment of an industrial area. It was conducted using such as Enel with its extensive global operations. Enel
a circular economy approach and displayed a unique program has worked with a number of frameworks – ranging from
designed to find new uses for old thermal power plants. social returns on investment to Life Cycle Assessments
Due to its success, the Future-e project approach has been – to derive key performance indicators for measuring and
extended to the geographical areas in which the Group will disclosing the performance of CSV model applications. And
manage its thermoelectric power plants through energy although Enel has made encouraging progress working with
transition processes, such as in Spain and Chile. The aim is frameworks from the International Finance Corporation (IFC),
for this project to be seen as international best practice for the measurement and disclosure of shared value creation
the end-of-life management of disused industrial facilities.26 remains challenging.

Another example is Endesa, a subsidiary of Enel, which is

working with a broad range of stakeholders to develop a Innovability®
sustainable business project for the Compostilla power plant
in Northern Spain. Following Enel’s CSV model, the objective Innovation is a key enabler of Enel’s approach to creating
is to mitigate the social and economic consequences of shared value. Finding new ways of using and managing
the plant closure and to create shared value with all local energy is essential if the world is to achieve the Sustainable
stakeholders. To this end, Endesa has developed a plan that, Development Goals. Innovation is also critical to success in
amongst other measures, seeks to install 700 megawatt the context of the global energy transition.
of renewable energy projects in the area, train the local
workforce in renewable energies, and issue an international The central role of innovation in facilitating sustainable
call for project proposals that invites third-parties to submit development is reflected in Enel’s Open Innovability®
additional redevelopment plans.27 approach. Open Innovability® combines innovation and
sustainability to create value for Enel and all its stakeholders.

25 https://www.enel.com/media/explore/search-press-releases/press/2020/05/enel-group-accelerates-closure-of-its-last-coal-fired-plant-in-chile
26 https://corporate.enel.it/en/futur-e
27 https://www.endesa.com/en/projects/all-projects/energy-transition/futur-e/convocatoria-compostilla
10 CASE STUDY: ENEL

For example, Enel X, the Enel Group business line dedicated The inside-out approach begins with the collection of
to innovative products and digital solutions, has been innovation challenges from within Enel’s business lines.
working on technologies capable of transforming energy Each business line has a dedicated Innovability® manager
into new growth and development opportunities for people, who works closely with internal stakeholders (e.g. Head
businesses, and cities. Another pillar on which Enel X and of Engineering, Head of Manufacturing) to identify the
the entire Enel Group is strongly committed and permeates challenges that require innovative solutions. Enel works
its Innovability® strategy is the Circular Economy, a perfect on challenges but also on trends. For example, for electric
example of the fusion between sustainability and innovation, mobility 5 current challenges of the business could be
an instrument to guide companies in a virtuous path that considered while also scouting 1-2 innovative new solutions
also represents a concrete business opportunity for them. not necessarily linked to challenges. The innovation
challenges identified by Enel’s business lines are then tackled
In order to develop a sustainable business, the enabling together with Innovability® holding function, through the
role of Enel Infrastructure & Networks, as Distribution activation of the Innovability® tools aimed at searching for
System Operator in the territories where Enel operates, potential solutions. The innovation challenge is shared with
it will be essential to increase its capacity to host more a global ecosystem of entrepreneurs, companies, venture
renewable energy sources, to ensure a paradigm shift capital investors, regulators, universities and research centres.
with new electrification streams, such as heating and
cooling, electric mobility etc. The entire value chain is also The infrastructure supporting this innovation ecosystem is
being reconsidered, using approaches like “Circularity by a global network of innovation hubs with locations in Italy,
design” fostering recycling and reuse of materials for grid Spain, Russia, USA (Boston and Silicon Valley), Brazil, Israel
assets, by implementing a full sustainable and decarbonized and Chile.28 Supported by the Innovability® holding function,
supply chain. To face all these challenges the grid edge the innovation hub manager is responsible for establishing
transformation will allow greater levels of participation by and maintaining a network of relationships with innovation
different stakeholders, mapping their needs, becoming more partners. After an innovation challenge is formulated by one
resilient and customer centric, creating positive impacts of Enel’s business lines, the challenge is passed on to these
and fostering shared value in the communities, ensuring networks through Enel’s innovation hubs. Importantly, Enel
successful roll out of tailored solutions. looks for solutions. While many are early stage, the company
also considers collaborations with ideas and solutions at a
Enel’s approach to leveraging innovation to advance mature level. Interactions with partners, even at this early
sustainable development and shared value creation is stage, can be very insightful. For instance, a conversation
grounded in an Open Innovability® model. This model with an experienced venture capital investor can provide
connects all areas of the company with start-ups, industrial novel insights and trigger a redefinition of the innovation
partners, small and medium-sized enterprises, research challenge.
centres and universities. Over 800 partnerships with
these stakeholders have been established globally due Another channel for sharing innovation challenges with
to this model of Open Innovability® and enable Enel to be partners is the crowdsourcing platform openinnovability.
agile in addressing new challenges and recognizing new com®. The company regularly launches challenges on this
opportunities. Enel shares innovation challenges coming platform and invites the submission of proposals that offer
from within the group with its partners across its innovation innovative and sustainable solutions. After being reviewed
ecosystem. The ecosystem then collaboratively develops by a panel of technical experts, successful proposals gain
new solutions for a wide range of applications, including access to Enel’s innovation hubs to further develop and scale
e-mobility, microgrids, energy efficiency and the industrial up the solution across Enel’s networks. To date, participants
Internet of Things (IoT). The innovation challenges emerging from over 100 countries have submitted more than 74.000
from within Enel are closely linked with the group’s proposals to Enel’s Open Innovability® platform.
strategic priority to advance the global energy transition by
decarbonising and electrifying the use of energy. By opening An innovation challenge shared through the innovation hubs
up these innovation challenges to external stakeholders, the or openinnovability.com® typically yields a list of 40 to 50
Open Innovability® model embodies purpose - Open Power. start-ups. After applying a number of filters (e.g. maturity of
technology, funding level, etc.), this list is usually reduced
to 10 to 20 start-ups which are fed back to the business line
Innovability® Infrastructure that originated the innovation challenge in the first place. At
this stage, the business line engages directly with a smaller
There are two approaches to identifying, developing, and
number of start-ups and conducts PoCs and/or tests of
implementing innovation through the Open Innovability®
proposed solutions. Eventually an innovation committee –
model. Following the inside-out approach, Enel reaches out
staffed with the leadership of the business line – makes a
proactively to innovation partners with a challenge raised
decision whether to collaborate with a start-up to further
internally by one of Enel’s business line. The outside-in
develop, and ultimately scale, the proposed solution.
approach, in contrast, involves partners approaching Enel with
a potential solution. On top of this, continuous innovation
When Enel decides to collaborate with start-ups it does
intelligence activities are run to identify potential disruptions
so primarily from an industrial – and not from a financial –
without being necessarily related to business needs.
perspective. In fact, Enel rarely invests equity into start-ups

28 https://startup.enel.com/en/innovation-hub.html
11 CASE STUDY: ENEL

but instead works with incubators, accelerators, and venture Other tools, such as City Analytics-Mobility Map30, a big-
capital investors who can support start-ups with business data mobile connectivity solution developed in partnership
planning and fundraising. The underlying rationale is that with Here Tech, was used to analyse the impact of Covid-19
Enel is mostly interested in functioning as an industrial containment measures in different geographic areas and to
partner to start-ups. Through the partnerships Enel provides provide data-driven support for government decision-making.
expertise and resources through its laboratories, internal
and external experts, customers, and data. In cases when Another example is Enel Green Power North America’s
Enel works with early-stage start-ups and adds significant collaboration with Raptor Maps to optimise the field
value to the development of solutions, it usually seeks legal operations and maintenance of solar assets. The two
protection for its intellectual property. If a solution proves companies partnered up in 2016 to develop a solution that
to be smart, cost-effective, and scalable, Enel shares the would allow real-time identification and classification of
developed innovation globally with its plants, networks, and faults at solar power plants.31 Working closely with Enel
customer bases. Since 2016, Enel has collaborated with Green Power (EGP) allowed Raptor Maps to shorten the
more than 300 start-ups and more than 80 solutions have cycle for building, testing, and iterating new ideas. This
been scaled up globally and shared across Enel’s networks. partnership accelerated the development of an innovative
solution for monitoring solar assets, combining Raptor Map’
The hallmark of the Open Innovability® model is that Enel artificial intelligence software solutions with EGP’s drone
systematically opens up its innovation challenges and technology. In 2019, three years after the collaboration
strategic needs to an external innovation ecosystem. began, EGP was able to scale up this solution and deploy it
Reflecting Enel’s corporate purpose of Open Power, this to all its solar assets worldwide.32
open innovation approach is fundamentally different from
conventional approaches to Research & Development (R&D).
R&D projects at large companies are typically complex,
Challenges
resource-intensive, and managed in-house, which often
Enel’s move from a traditional R&D approach to the Open
makes it difficult to change course quickly if a solution turns
Innovability® model posed several challenges. Firstly,
out to be unworkable. In contrast, the collaborations with
embedding the Open Innovability® model in a governance
external innovation partners in the Open Innovability® model
structure proved to be challenging, since the implementation
allow for testing solutions more rapidly and pivoting quickly
of an open innovation approach in a large, multinational
if something is not working. By leveraging the expertise
organisation is subject to seemingly paradoxical tensions. On
and creativity of external innovation partners, the Open
the one hand, open innovation is closely tied to creativity and
Innovability® model can also operate with less resources
experimentation, both of which are not closely associated
than conventional R&D approaches. With the exception
with notions of governance and control. On the other
of the development of a few key technologies (e.g. smart
hand, providing people with a structure in which they can
meters), Enel has re-allocated its former R&D budget
operate is beneficial for achieving outcomes and ensuring
completely to its Open Innovability® model.
accountability.

Energizing a Sustainable Future for All Secondly, adopting an open innovation approach that was
steered by the Innovability® holding function was challenging
Enel views innovation as a key lever to support its strategic from a cultural perspective, in particular for business lines
priorities to combat climate change and extend the access with limited exposure to innovation processes. In the
to clean and affordable energy. The Open Innovability® beginning, the Innovability® holding function attempted to
model enables Enel to deploy innovative solutions that drive innovation as an external function to Enel’s various
facilitate the decarbonisation of energy generation as well business lines, which sometimes triggered defensive
as the electrification of energy consumption. For example, reactions that limited the effectiveness of the model.
Enel X collaborated with e-vehicle producer BYD Chile and Leveraging its matrix organisational structure, Enel then
the Chilean public transport company Metbus to integrate embedded Innovability® managers directly into business
more than 400 electric buses into Santiago de Chile’s lines. This revised governance structure helped to increase
public transportation network.29 By providing the charging the acceptance of the Open Innovability® model. However,
infrastructure, battery monitoring technology, and the energy the major driver of innovability®’s widespread adoption was
necessary for running the buses, Enel X has contributed to the success of the approach. Quick wins that resulted in
bringing Latin America’s largest electric bus fleet on the roads. solutions to the challenges faced by business lines boosted
the acceptance of the model.
The approach also enabled Enel to meaningfully contribute
to the current Covid-19 pandemic responses. For instance, Thirdly, measuring the outcomes and effectiveness of the
Enel technology’s tool “Smart Assistance”, a Digital Health Open Innovability® model is challenging. Enel is working on
platform that connects the status of patients with medical developing key performance indicators (KPIs) that measure
centres and was developed through innovation partnerships, the success of the Open Innovability® model.
was included in the EU’s Toolbox for fighting Covid-19.

29 https://www.enel.cl/content/dam/enel-cl/en/investors/enel-chile/information-for-the-shareholder/presentations/2021/IR-Presentation-Enel-Chile-January-2021.pdf
https://www.enel.cl/en/meet-enel/media/news/d202009-joint-venture-to-boost-electric-public-transportation-in-the-americas.html
30 https://www.enelx.com/it/en/smart-cities/solutions/smart-services/city-analytics
31 https://startup.enel.com/en/stories/a201809-raptor-maps-solar-power-artificial-intelligence.html
32 https://startup.enel.com/en/stories/a201909-raptor-maps-revolutionary-drone-technology-for-solar-energy.html
12 CASE STUDY: ENEL

The value any given innovation solution contributes to the Firstly, openness is the defining feature of Enel’s CSV
group is among the most important performance indicators. and Open Innovability® approaches. Openness is the key
However, calculating this value is problematic, partly ingredient that helps to turn Enel’s Open Power purpose,
because the development and deployment of solutions can mission, and strategy into practice. Working closely with
take multiple years. To understand the effectiveness of the communities to understand their needs is at the very
Open Innovability® model, Enel monitors several other lead heart of the CSV model. Collaborating with a broad range
indicators, including the total number of collaborations with of stakeholders – ranging from NGOs to government
start-ups, the number of collaborations with start-ups that agencies – is an important part of developing solutions that
are established through an inside-out vice versa an outside-in create shared value. Likewise, sharing internal innovation
approach, and the number of innovation solutions that are challenges with external partners is about opening formerly
scaled up globally across Enel’s operations. closed-off research and development processes to networks
of entrepreneurs, venture capital investors, regulators,
Fourthly, synchronising the operations of a large, universities and research centres. This outward-looking
multinational company and its start-up ecosystem posed stance is characterised by an acknowledgement that no
challenges. To work successfully with start-ups requires one organisation has all the answers. It also reflects Enel’s
agility, quick decision-making, and fast execution. To thrive in willingness to listen to, learn from, and collaborate with
this environment Enel revised its organisational processes to partners in new ways. The feature of openness leads back to
enhance the compatibility of its operations with those of its the core idea of shared value as defined by Porter and Kramer,
innovation partners. which underline that value creation for society and business is
best done in collaboration with local stakeholders, particularly
Finally, building trust and brand recognition in the innovation including NGOs and government agencies. The depth and
ecosystem is critically important. Becoming a trusted partner breadth of public-private partnerships at Enel is an important
of start-ups takes more than building a local presence feature of its collaborative ecosystem that could further be
in relevant geographies, it requires establishing strong explored and expanded on.
relationships with start-ups and other external stakeholders.
Building trust and brand recognition is a delicate exercise. Secondly, culture played an important role in implementing
Being too slow or too bureaucratic when working with the CSV and Open Innovability® models at Enel. In both
start-ups can have significant impacts on Enel’s reputation cases, it was critical – and at times challenging – to convince
across its innovation ecosystem. Through measures such as people to do things differently, such as adopting new ways of
streamlining organisational processes, creating innovation innovating or managing construction projects. It is important
hubs, and establishing successful collaborations with to note that the issue of measurement is critically important
start-ups, Enel has successfully built its brand as a valuable to support culture change. For instance, conventional
partner for start-ups interested in scaling up their solutions. performance approaches were initially insufficient to capture
the benefits of implementing the CSV model, making it
difficult to engage and convince some engineering teams
Discussion when CSV projects were first rolled out. Increasingly, Enel
is developing new measurement approaches that translate
This case study has laid out how Enel has not only set
the long-term benefits of the CSV model into quantitative
out a powerful purpose in a challenging sector, but how
measures, thus facilitating the buy-in from internal
it is working to deliver on these commitments through
stakeholders. This helps to tie together the intangible benefits
leveraging Creating Shared Value (CSV) and Innovability®
of shared value and open innovation with the tangible core
approaches. Three key success factors can be drawn from
objectives of different business units and the entire group.
the company’s experience implementing these approaches:
1. true collaboration through openness, 2. a culture that
Thirdly, strong leadership has been instrumental in both
enables true collaboration, and 3. leadership commitment
initiating the decisive strategic shift towards renewables
and role modelling that drives home the focus on creating
and rolling out the innovative approaches to successfully
value for all stakeholders.
implement these strategic changes. Francesco Starace and
Alberto De Paoli, Group CEO and CFO, have been strong
advocates for a culture of openness and collaboration
(including amongst the executive leadership team) since they
began working together in 2008. After initially serving as CEO
and CFO of Enel Green Power, they became Group CEO and
CFO in 2014 and subsequently rolled out the CSV model,
which had been incubated at Enel Green Power, across the
whole Group. In all instances of our conversations and case
research, the impulse of purposeful transformation and
meaningful change was led back to the leadership at Enel.
This indicated just how important Leadership commitment
was to Enel’s transformation journey. To cascade the
commitment into all management levels, Enel has also
included a variety of non-financial metrics into the long-
term incentive schemes of executives – a powerful tool to
incentivize and prioritize corporate purpose at any company.
13 CASE STUDY: ENEL

Conclusion
Confronted with systemic challenges such as climate
change, the energy sector is undergoing a fundamental
transition away from centralised, fossil fuel based, thermal
power generation towards renewable solutions for
generating and distributing power. Enel has assumed a
leading role in this energy transition and aligned its corporate
purpose, mission, and strategy with the Sustainable
Development Goals. In particular, Enel has directed its
activities towards mitigating climate change (SDG 13)
through decarbonising the production and consumption
of energy, while simultaneously extending access to
affordable and clean energy (SDG 7). Through a powerful
approach of combining Open Innovability® and CSV, Enel
has been able to address the growing challenges of its
industry by fostering a fundamental level of openness at
all its organizational levels, a strong culture to allow for this
openness and an exemplary commitment of its leadership
team. While both industry and company still have many
challenges to address, these characteristics have put Enel on
route to not only prepare but be able to shape and innovate a
more sustainable and inclusive future for the energy sector.