Business Communication
December 2021 Examination
Q1. The pandemic has forced us to switch our homes to office spaces. Besides the
advantage of comfortably working from home, this setup has posed a serious inconvenience
of blurring the boundaries between working hours and personal time. Mails, phones and
meetings at odd hours have devoured the personal boundaries. Like so many other people,
Amaan is also a victim to this situation. As a single parent and a son to an ailing mother, he
often is at the edge of breaking point due to this setup. Being the team leader, his major
task is to communicate with the team members and coordinate between his team and the
higher management. Most of his time is spent conducting meetings, explaining tasks to his
team members, coordinating with the management and sometimes even communicating
with the overseas clients which usually occurs at odd hours usually after midnight. This has
been a continued practice for more than a year and a half. Amaan has decided to write a
letter to the senior management to persuade them to make strict guidelines for employees,
regarding the office communication, which should occur between 9am and 7 pm unless
there is an emergency/ international caller to attend to. As Amaan, write a persuasive letter
to the management (10 Marks)
Answer 1
Introduction
Neither people's health nor their way of learning, working, and living has been spared from the
ongoing coronavirus (COVID-19) pandemic. Thus, policies should be created with a focus on
legality and practicality for both employees and employers. Although the current working from
home situation is unique, it can provide insight into how well it works as well as help shape a
new approach to structure working hours that may allow greater flexibility in the future. To make
such policies, both employers and employees must consider their practicality. Only one side of
the business should be focused on is properly and efficiently managing the workforce through
digital tools, as well as making sure that everyone is performing their assigned tasks.
WFH offers long-term alternatives that need the protection of data and an improvement in
communications. As such, businesses should invest in improving communications and
infrastructure as WFH emerges.
Work-own family conflict and the use of communication technologies at home during the off-
work time are analyzed by the circle of relatives guide. Furthermore, the psychological
separation interferes with the directing effect of family support on the relationship between the
use of technology for working from home during off-work hours and the conflict between
employee work and family support.
Concept and analysis
To
The management
XXX Company
Date- 8th Sept’2021
SUB: Working from home results in communication problems that need to be resolved.
Dear Sir,
The purpose of this letter is to say that I, Aman, who is the team leader of the organization, have
encountered numerous communication issues all the way through this process of making money
while working from home. In this pandemic situation, it is not possible to retain the work
correctly. There are various adjustments inside the working environment with the styles during
this pandemic state of affairs. Being the group leader of the company, I should look at diverse
experiences within the business enterprise. This has added me various problems. The
communication among the employees and me has been hampered indirectly. The timing of the
verbal exchange is turning into trouble for me. I have a mom who is not doing correctly recently.
Because of this purpose, I cannot deliver the calls at any hour of the day. But I tend to obtain
calls at any time of the day. I am now not able to attend on my family. The entire day I have is
spent communicating with the clients and the employees of the organization. I spend most of my
time conducting meetings, which is where I spend the bulk of my time. I would like the
possibility to avoid this, so I would appreciate if you could take specific movements to prevent
my encountering them.
Our business operations were halted due to the situation in which the airline found itself due to
the pandemic. Despite the fact that there are specific operating hours, I totally devote all my
energy and time to exercising. I regularly witness myself touchdown into this sort of country in
which I ought to attend the calls of the global customers overdue at night time, and on occasion,
it even crosses nighttime. This will become tiring for me as communication needs to be justified
enough and within a specific length. Few norms must be saved to the customers, and the
employees realize when to call and during name. This has been occurring for the past few
months. I have a notion of coping up. However, my mother's fitness is degrading daily, and it is
now becoming impossible for me. Running from domestic is a typical pattern and affects
corporations otherwise. The organization should zero in on situations and analyze the cost-saving
ramifications for a privately owned business and their representatives when they would be
successful and approved to make money working from home. The adaptability accepted by the
instruction of technology deteriorated the daily work-life restriction for most experts.
Researchers and their employers were among the many ones asking whether working from
domestic is a crucial driving force of researchers' effectiveness and work-life stability or whether
it is an obstacle to it.
In this particular case, I would be extremely grateful if the organization would allow me to be out
of it. In the case of communication, there should be a few rules, a good example is that the
communication should be between 9am and 7pm. In order to avoid getting absorbed by calls
after 7 pm, this would mean that I can avoid taking them. But, there may be changes in case of
emergency worldwide consumer calls. I will get sufficient time to spend time with my family
and be aware of my expert existence. Communication is introduced into the world as a response
of the person to interface with others in relationship to goad human asset and get the expected
outcomes and work with the best workers in a necessarily robust marketplace; internal
communication recognizes a vital component in the running on the working weather and a mind-
blowing show of employee. So, I might be pleased if those are taken into consideration so that no
problems are faced by using me within the near destiny, and no communication issues are faced
in the corporation.
Thanking you
Yours sincerely
Aman
Conclusion
A part of my research involved identifying how administrative center plans and norms,
individual dispositions, and family clues and suspicions contribute to usage rehearse that
advances dialogification in order to link the cutoffs factors that are present among home and
work. The control of breaks from conversation technology was assessed as a central character of
the association between accessibility direct and work-family conflict. The pattern of the letter
needs to depend on its purpose. Communication progressions have labored with employees'
capability to arrange the home and work areas; regardless, those gadgets have furthermore
allowed each space to even greater regularly intrude with the opposite. Community rehearses
been no longer related to work-family battle, nor have their guide become for the proposed go-
between. In addition, the employment type and the hours that were worked during the evening
time as well as the direct and work circle of family members were associated with each network's
direct as well as work circle.
Q2. Write a brief introduction about the communication etiquette to be observed in
business writing and rewrite the given sentences following the communication etiquette
a. You are not allowed to attend the conference as you did not register before the due date.
b. All the employees can bring their wives for the Golden Jubilee Celebration of the
organization.
c. Two people attending the conference from our company will be the Asian Manager and
the old accountant.
d. An efficient salesman can easily convince his clients.
e. Despite his walking disability, John is the most eligible candidate for the post. f. Do not
expect a refund for returning the damaged goods.
g. There are several errors in the mails drafted by you
h. We need to recruit more manpower in order to complete the project within the given
deadline. (10 Marks)
Answer 2
Introduction
In terms of etiquette, there isn't a single heap of inferences that carries an extra special attitude. It
is essential to communicate, and it is in part determined by the place where you are working. If
you recognize two individuals properly and assuming that they have high self-confidence in each
other, then you are able to skip around the matters that in all likelihood you have been unable to
discuss with other individuals you hardly recognize. Surely, as human beings, we should look at
the insidiousness we would do indirectly through speaking and transact our lead accurately so as
to avoid being influenced by the unconscious. Beginning from the clarification that email has
encountered a dangerous improvement internationally in the range of past due years, acquiring a
vast region in business communication; the paper rotates around the valuable pieces of email
etiquette and their importance in writing an affordable and merciless electronic message.
Business communication is primarily done via email, which has supplanted placement updates.
However, all-around mechanically, editorialists do not see tantamount trustworthiness guidelines
with email correspondingly in like manner with revealed correspondence. Email (snail mail) has
to be extra careful than paper mail since it can be dispatched effectively, attached to another
message and saved indefinitely. Email etiquette is presented in this paper.
Concept and analysis
Meanwhile it is an undeniable fact that society demands commitment, in particular adequate
coordination of business efforts, and significant involvement from the heads of significant
companies and other clubs who need to control their employees within the confines of an
established business organization. Let me just stand everything upright and say that the business
conversation has to be about the main points. This article relies on how business communication
has its very own standards, regulations, and required decisions. The lifestyle of enterprise
conversation is an essential diploma of communication limits within the enterprise international.
As the subculture of talk and business communication is occasionally disentangled as corporate
communications, whose primary purpose is to understand unique troubles and the common
desires of companies, the goal of corporate communications is to bring these together. There
should not be any fabric factor in the deferred final results of business communication, but rather
quite certain evaluations from the investment with an associate, which, like this, could then be
used to trigger epic exchanges between the two parties. The author battles that business – is the
capability to chat with people. To research social media as the game-plan, public association
(PR) specialists have expected to develop a more crucial enthusiasm for the business problem
and no longer, in reality, the PR objective. This has put a more excellent fundamental highlight
on swarm practices, moral musings, and the etiquette wrapping the utilization of social media in
communications. Assessing the effect of a media member of the family campaign is labored
around evaluating individuals who've analyzed, seen, or maybe were given the hazard to look the
media becoming a member of. Social media have changed the concepts of the sport while at the
same time bringing lower back the exhibition of PR to its precise definition. Missions made by
white, youthful, working-magnificence advertisers have a terrific threat of having all of the
earmarks of being horrendous or stooping most perfect circumstance, and while in truth
completely neglect to resound. An endeavor is made to look at the solicitation of whether or not
etiquette policies may be widespread. According to the findings of research, the analysis shows
that while public and social leisure plans talk directly to communicants-audio systems of
multiple languages, experts and social order specialists do not establish direct communication.
The oral and nonverbal ways of communication should be harmonised to harmonize verbal
communication. During the rotation of an item, representatives from a combination of speak
social orders will apply a handshake to the appraisal of the plans of a randomly selected run-of-
the-mill sign.
a) We request that any individual who does not check-in early enough on the due date will not
be allowed to attend the conference.
b) The company's golden jubilee celebration will require all employees to deliver those who are
close to them.
c) The convention can be held at a time when people can be allowed to wait until the
convention is held by our employer.
d) There are many simple ways through which a green salesman can persuade his potential
clients.
e) Despite his disability, John is the most qualified candidate for the position despite it being his
first time applying.
f) A refund will no longer be given for broken goods that are returned to the manufacturer.
g) The emails had been mistakenly drafted, and several mistakes had been found in the drafts of
them.
h) It is possible to complete the project within the deadline given, this can be done by
implementing a recruitment process.
Conclusion
It suggests that all audio systems of any linguistic foundation are dependably denied to increase a
great deal of verbal and non-verbal etiquette direct guidelines, take on them in certain social
circles and conditions, stick with them in an exhibition of communication, and put forth an
attempt not to maul them. Aside from that, there are standards of verbal practices that set up for a
specific set of subcultures unambiguously and have an undisputed preference. It is crucially
important that individuals from this general population have access to these standards during the
course of their youth. In order to fulfill linguistic etiquette plans, this kind of requirement has to
be arranged with equal consideration for different language levels. The threat of congeniality
falls under the threat of linguistic politeness as a quiet inclining and sociolinguistic step-by-step
plan.
Q3. Mountains and Dunes a travel company created an attractive and illustrative brochure
for its prospective customers. However, an insensitive content writer created the following
content which was sure to crash the business.
Come and explore the undiscovered India with us. We provide an excellent service to all
those travelling with us. Our special customers staying in seven-star accommodations are
treated as kings. If you are one such privileged customer, our staff will be available to you
24x 7. Men would fall in love with the adventurous treks and camps we provide.
Mountains and Dunes cares about women and children too. It brings to you the freedom of
cooking your meals anytime of the day in the state of art kitchens attached with every
accommodation that we provide. So come enjoy and feel at home with Mountains and
Dunes. Remember we choose the best locations for you. You will surely enjoy our services.
Though our rates are a relatively high but it is justified with the class of tourists we cater
to. Bag packers are not out clients. Remember- we are a class apart and so are our clients.
a. What are the supposedly inappropriate elements in the paragraph written by the content
developer? (5 Marks)
b. How would you rewrite the paragraph if you were given the task of editing the
paragraph? [Hint: arrangement of lines, use of proper language (5 Marks)
Answer 3.
Introduction
The passage above contains several mistakes that should be addressed. For a course to be
considered appropriate, there are multiple etiquettes that should be followed. The number of
incidents wherein there are mistakes that can be observed is quite large and there are many of
them. It is evident that there are numerous examples where language has been used in an
inappropriate manner. It is evident that inappropriate language has been used in some places. It is
especially not used in the advertising styles that are delivered by the company if this kind of
form of expression is used. Few sentences are written in an informal way that isn't always
imagined in an ad. As opposed to this, the corporation should have opted for formal English to
look more professional.
Concept and analysis
3A)
In this advertisement, it can be visible that the enterprise has made few grammatical errors that
may impede the quality of the message that has been provided by way of the enterprise in front
of its customers. Inside the given passage, there are few times in which we can see that the
business enterprise has said its phrase in a commanding tone which is not suitable even as
advertising for bits personal agency. So, in such a case, it can have an unfavorable effect on the
organizations' clients, and the exact message the corporation is trying to enter will not be
achieved efficiently. Again, there are few sentences where the preparations have been framed
wrongly. The position of few sentences is inappropriate. But, amongst all of these issues, few
considerable troubles may be witnessed for the duration of the passage. Those improper factors
from the paragraph above have been said below:-
The incorrect use of grammar and punctuation
The use of the English language was not in the proper sense
The sentences are not arranged properly on the screen
The tone of the paragraph
Vocabulary is fundamental in second and unknown dialect obtaining in light of the reality that
inexperienced persons cannot get others or explicit their sentiments without their right and ok
expertise. After an extensive time of zeroing in on the development of linguistic capability,
language instructors and analysts presently understand the importance of vocabulary gaining
knowledge. This paper looks at how vocabulary information impacts composed advent; it
expected the lexical wealth and linguistic profile of pugnacious articles written by EFL language
learners.
3B)
This paragraph contains several mistakes. Please review it carefully as it contains several errors.
The following are the errata identified and corrects to the document.
Concept and analysis
Visit Indian undiscovered landscapes with us and discover what is yet to be discovered. To
ensure that all clients traveling with us receive the highest quality service, we provide a top-
notch provider. Our specific clients staying in seven-star motels are handled like kings. If you are
one such privileged purchaser, our team of workers might be available to you 24x 7. Men might
fall in love with the adventurous treks and camps we offer. Mountains and Dunes care about
ladies and children too. It brings you the freedom to cook your meals any time of the day within
the kingdom of artwork kitchens connected with each lodging we provide. So experience and
feel at domestic with Mountains and Dunes. Remember we choose the best locations for you.
You may revel in our offerings. Although our charges are relatively excessive, it's far justified
with the class of travelers we cater to. Bag packers are not our clients. Remember- we are a class
aside, and so are our clients.
The third line that has been written isn't always a formal manner to report an
advertisement. This is an informal way of writing any business-related materials.
The fourth line seems absolute impolite and baseless right here. You can still never
nation the clients to be privileged enough via their services furnished.
Inside the fifth line, the term "men" seems irrelevant. That is due to the fact now that
a man and a female may have the longing for trekking.
Within the sixth line, a grammatical mistake can be witnessed. It has been
"Mountains and Dunes care…" instead of "Mountains and Dunes care."
The third last line states that the expenses are relatively high. The organization
advertising can use no such sentences for themselves. This could hamper the profit
and goodwill of the company.
There is a spelling error inside the second last line. It has to were "our" instead of
"out". And the tone of the language is also wildly beside the point.
Conclusion
In addition to the many ways to approach an advertisement, there are a couple of ways whereby
an advertisement can be targeted. By correcting the above-identified incorrect elements, we will
be able to input to our clients a strong message for the benefit of their business. The portions of
linguistic etiquette are available in every discussion. It has to be remembered that the pattern of
talking may rely on the place, situation, and the person or human beings to whom one individual
is talking. It is very important for a person to always abide by the most elementary etiquette at all
times, however.