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Vuma Aerial Quick Start Guide

(1) The document provides instructions for connecting to a fibre internet connection installed by Vuma Fibre Core. (2) It explains that an internet service provider (ISP) is needed to connect to the internet through a WiFi router and that the fibre equipment in the home should remain connected at all times. (3) Troubleshooting assistance can be found through the ISP or on Vuma's help website, and speed tests can be run by plugging directly into the fibre equipment installed in the home.

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Salazar Omeprazole
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518 views2 pages

Vuma Aerial Quick Start Guide

(1) The document provides instructions for connecting to a fibre internet connection installed by Vuma Fibre Core. (2) It explains that an internet service provider (ISP) is needed to connect to the internet through a WiFi router and that the fibre equipment in the home should remain connected at all times. (3) Troubleshooting assistance can be found through the ISP or on Vuma's help website, and speed tests can be run by plugging directly into the fibre equipment installed in the home.

Uploaded by

Salazar Omeprazole
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Your Quick Start Guide

to help you stay connected.


Life’s full of possibilities when you’re connected to Vuma Fibre Core.

Congratulations!
Your fibre installation is complete. Let the adventure begin. Your fibre box, also
called the Customer Premise Equipment (CPE), has been installed in your home
and you are moments away from connecting to choice, and an online world of
possibilities. But first, a few tips to guide you on your fibre journey.

Getting connected
Still wondering what the difference between Vuma and an Internet Service
Provider is? Vuma installs the fibre infrastructure, including the Customer
Premise Equipment in your home. Your Internet Service Provider is the one that
connects you to the internet. They will do this through a Wi-Fi router which
they will provide, or you can buy from any computer store. This router will allow
you to create a wireless network in your home so that you can connect all your
devices to the internet. Please note that an ADSL line will not support the fibre
connection.

WiFi router
CPE
Setting up your Wi-Fi router
Your Internet Service Provider will help you set up your Wi-Fi router. Once
active, the fibre equipment in your home should never be moved or removed and
must always be switched on. The green power light on the Customer Premise
Equipment device must be on and stable. The F light must be flashing and the
LAN light should be flickering. We advise you to plug your Wi-Fi router into Port 1,
otherwise identified as Lan1 on this device, to get a live connection.

If you need any troubleshooting assistance, please contact your Internet


Service provider directly.

Changing your Internet Service Provider or internet package


We’re all about freedom and choice. To cancel, upgrade or downgrade your
package, contact your current Internet Service Provider directly. Once you’ve
cancelled or changed your package, you can call your new chosen Internet
Service Provider to place a new order. To check out your options, visit
shop.vumatel.co.za. Please take note of your Internet Service Providers Terms
and Conditions before making any changes.

Need to run a speed test


Want to know your internet speed? Visit shop.vumatel.co.za and locate the
speed test option. Use a CAT6 cable to plug your laptop directly into your Vuma
Customer Premise Equipment. This will test the current speed of your local fibre
connection.

Our Safety tip


Stay safe while getting connected. Please don’t let anyone into your home
or property unless they have an appointment and you’re expecting a Vuma
employee or an accredited installer. We will never send anyone to your property
without an appointment. If there is someone else at your home when you’re not
there, tell them if you’re expecting someone.

Need Help?
We hope you always have an effortless, care-free connection but, if you do have
any problems, please check out our latest help guides and articles on
https://help.vumatel.co.za. If you can’t find the answer there, contact your
Internet Service Provider directly. If they can’t resolve your issue, they’ll contact
us on your behalf.

Follow us on Facebook for regular updates.


Visit vumatel.co.za for more information.

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