0 ratings0% found this document useful (0 votes) 100 views3 pagesModule 2 Assignment
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content,
claim it here.
Available Formats
Download as PDF or read online on Scribd
Module 2 Assignment
Essential Communication Skills
Instructions
This assignment consists of three sections:
Section A: Verbal Communication — 3 short answer questions
Section B: Effective Questions —2 Tasks
Section: B . 5
Please complete each section by answering the questions in your own words.
Section A: Verbal Communication
Answer the following questions.
1. How would you define verbal communication?
THE SHARING OF INFORMATION BETWEEN INDIVIDUALS BY USING SPEECH.
2. What are some benefits of choosing verbal communication over another form of
communication?
1. SAVES TIME
2. INSTANT RESPONSE
3. PERSUATION
4. CLARIFICATION
5. CONFIDENTIAL
3. What does PICTURE stand for? Describe what four of these elements mean.
P- PITCH
1-INFLECTION
C-CONNECTION
T-TONE
U- UNDERSTAANDING
R- RATE OF SPEECH
E- ENUNCIATION
Section B: Effective Questions
Task 1 — Question Classification
Classify the questions below into the correct question categories:
Business Communication Skills Training © Internshala Trainings | Tripta Singh (Closed, Open-Ended, Leading or Reflective)
. How was your day at work? OPEN-ENDED
. Isn’tit lovely weather this afternoon? LEADING
What do we think should we buy Mom for her birthday? REFLECTIVE
Whois invited for the party this evening? OPEN-ENDED
What's the time? CLOSED
Do you want some rice? CLOSED
. How much is that t-shirt? CLOSED
.. This picture looks so fake, doesn’t it? LEADING
. Don’t you find these potatoes too salty? LEADING
10. What's your favourite book and why? REFLECTIVE
11. What was the party like of Friday night? OPEN-ENDED
WON DURWNE
Complete the passage below using any of the following words:
Closed, Elaborate, Vague, Direct, Single, Multiple, Better, Force, Leading,
Reflective, Open-ended, Response, Think, Conversation, Encourage,
Clarif estionsare vavall Ea and straightforward.
word answers. In comparison, open-ended
because they
questions are
uestions indicate the
responder to
Section C: Body Language
Answer the following questions.
1. What is body language and what does it include?
THE CONSCIOUS AND UNCONSCIOUS MOVEMENT AND POSTURES BY WHICH
ATTITUDE AND FEELINGS ARE COMMUNICATED.
2. What does the expression “the eyes are the windows to the soul” mean?
ONE CAN UNDERSTAND ONES EMOTION AND SOMETIME THOUGHTS BY LOOKING
INTO HIS OR HER EYES.
3. Whyis body language so important?
1. SUBSTITUTE FOR WORDS.
2. COMPLEMENT OR SUPPLEMENT.
3. INSTANT FEEDBACK. 4. How can body language be used as a feedback mechanism?
ITREINFORCE, CLARIFY AND GIVES INSTANT FEEDBACK.
Business Communication Skills Training © Internshala Trainings | Tripta Singh
