SAILOR 150 FleetBroadband

User manual
 SAILOR 150 FleetBroadband
Document number: 98-129217-E
Release date: September 28, 2015

Disclaimer
Any responsibility or liability for loss or damage in connection with the use of this
product and the accompanying documentation is disclaimed by Thrane & Thrane A/S.
The information in this manual is provided for information purposes only, is subject to
change without notice and may contain errors or inaccuracies. Manuals issued by
Thrane & Thrane A/S are periodically revised and updated. Anyone relying on this
information should acquire the most current version e.g. from
www.cobham.com/communications-and-connectivity/satcom, Service and support,
or from the distributor. Thrane & Thrane A/S is not responsible for the content or
accuracy of any translations or reproductions, in whole or in part, of this manual from
any other source. In the event of any discrepancies, the English version shall be the
governing text.
Thrane & Thrane A/S is trading as Cobham SATCOM.
Copyright © 2015 Thrane & Thrane A/S. All rights reserved.

Trademark acknowledgements:
• SAILOR is a registered trademark of Thrane & Thrane A/S in the European Union,
the United States and other countries.
• Windows is a registered trademark of Microsoft Corporation in the United States
and other countries.
• Inmarsat is a registered trademark of International Maritime Satellite Organisation
(IMSO) and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc.
• Inmarsat’s product names are trademarks or registered trademarks of Inmarsat.
• Other product and company names mentioned in this manual may be trademarks or
trade names of their respective owners.

Company web site

www.cobham.com/communications-and-connectivity/satcom

98-129217-E ii
 Safety summary 1

The following general safety precautions must be observed during all phases of operation, service
and repair of this equipment. Failure to comply with these precautions or with specific warnings
elsewhere in this manual violates safety standards of design, manufacture and intended use of the
equipment. Thrane & Thrane A/S assumes no liability for the customer's failure to comply with
these requirements.
Observe marked areas
Under extreme heat conditions do not touch areas of the terminal or
antenna that are marked with this symbol, as it may result in injury.
Microwave radiation hazards
During transmission the antenna in this system radiates Microwave
Power.This radiation may be hazardous to humans close to the antenna.
During transmission, make sure that nobody gets closer than the recommended minimum safety
distance.
On the SAILOR 150 FleetBroadband, the minimum safety distance to
the antenna panel on the focal line is 0.6 m, based on a radiation level of
10 W/m2. The radiation level is 100 W/m2 at a distance of 0.2 m from the
antenna panel. Refer to the drawing below.
Pour une antenne SAILOR 150 FleetBroadband, la distance de
sécurité minimale avec le panneau de l'antenne sur l'axe focal est de
0.6 m, sur la base d'un niveau de radiation émis de 10 W/m2. L'appareil génère un niveau de
radiation de 100 W/m2 à une distance de 0.2 m de l'avant du panneau de l'antenne. Veuillez
consulter le schéma au-dessous.

MICROWAVE RADIATION
No personnel within safety distance

Safety distance:
0.6 m, 10 W/m2
(0.2 m, 100 W/m2)

60

Distance to other equipment

Do not move the antenna closer to radars than the min. safe distance specified in the installation
manual - it may cause damage to the antenna.

98-129217-E iii
 Compass Safe Distance:
SAILOR 150 FleetBroadband Terminal: min. 0.3 m.
SAILOR 150 FleetBroadband Antenna: min. 1.2 m
Service
User access to the interior of the system units is prohibited. Only a technician authorized by
Thrane & Thrane A/S may perform service - failure to comply with this rule will void the warranty.
Do not service or adjust alone
Do not attempt internal service or adjustments unless another person, capable of rendering first aid
resuscitation, is present.
Grounding, cables and connections
To minimize shock hazard, the equipment chassis and cabinet must be connected to an electrical
ground. The terminal must be grounded to the ship. For further grounding information refer to the
Installation manual.
Do not extend the cables beyond the lengths specified for the equipment. The cable between the
terminal and antenna can be extended if it complies with the specified data concerning cable
losses etc.
All cables for the SAILOR FleetBroadband system are shielded and should not be affected by
magnetic fields. However, try to avoid running cables parallel to AC wiring as it might cause
malfunction of the equipment.
Power supply
The voltage range is 10.5 - 32 V DC; 11.5 A - 4 A. It is recommended that the voltage is provided
by the 24 V DC bus on the ship. Be aware of high start-up peak current: 20 A@24 V, 5 ms.
If a 24 V DC power bus is not available, an external 115/230 VAC to 24 V DC power supply can be
used.
Do not operate in an explosive atmosphere
Do not operate the equipment in the presence of flammable gases or fumes. Operation of any
electrical equipment in such an environment constitutes a definite safety hazard.
Keep away from live circuits
Operating personnel must not remove equipment covers. Do not replace components with the
power cable connected. Under certain conditions, dangerous voltages may exist even with the
power cable removed. To avoid injuries, always disconnect power and discharge circuits before
you touch them.

Failure to comply with the rules above will void the warranty!

98-129217-E iv
About the manual 2

Intended readers

This manual is a user manual for the SAILOR 150 FleetBroadband System. The readers of
the manual include anyone who is using or intends to use this system. No specific skills
are required to operate the SAILOR 150 FleetBroadband System. However, it is
important that you observe all safety requirements listed in the beginning of this
manual, and operate the system according to the guidelines in this manual.

Most current version

This manual may not always reflect the latest software functionality of your
SAILOR FleetBroadband System. To obtain the latest version of the manual, please enter
the Cobham SATCOM web site www.cobham.com/communications-and-
connectivity/satcom and download the latest version, or acquire it from your distributor.

Manual overview

Note that this manual does not cover installation nor does it cover how to use the IP
Handset that comes with the system. For information on installation refer to the
installation manual and for information on the IP Handset refer to the user manual for
the IP Handset. Part numbers for both manuals are listed in the next section. This
manual has the following chapters:
• Introduction contains a brief description of the system and an overview of the
BGAN services.
• To get started explains how to insert SIM (Subscriber Identity Module) card and
start up the unit. It also contains a short guide to making the first call.
• To operate the system explains how to use the system.
• To use the web interface explains how to use the built-in web interface of the
terminal for configuration and daily use, and describes the available menus and
settings, including advanced setup of interfaces.
• Maintenance and troubleshooting contains a short troubleshooting guide and
explains how to update software. It also describes the functions of the light
indicator and the Reset button and explains the event messages that may show in
the web interface. Further, it shows where to get help if needed.
• Conformity contains declarations of conformity for the
SAILOR 150 FleetBroadband System.

98-129217-E v
Related documents
The below list shows the documents related to this manual and to the
SAILOR 150 FleetBroadband System.

Document
Title and description
number

SAILOR 150 FleetBroadband, Installation Manual 98-129218

Explains how to install the SAILOR 150 FleetBroadband Terminal and
the SAILOR 150 FleetBroadband Antenna.

SAILOR 150 FleetBroadband, Quick Guide 98-129219

A short guide to the most important functions of the
SAILOR 150 FleetBroadband System.

IP Handset, User Manual 98-126059

Explains the features and functions of the IP Handset. The IP Handset
works as a standard IP handset, but also serves as a user interface for
the SAILOR 150 FleetBroadband System.

Voice Distress (Non-SOLAS), User manual 98-133687

Explains how to use the IP handset for making Distress and Urgency
calls using the SAILOR 3771 Alarm Panel and a FleetBroadband
system.
SAILOR 3771 Alarm Panel FleetBroadband, Installation 98-133688
manual
Explains how to install the Alarm panel in the Voice Distress (Non-
SOLAS) system.

Typography
In this manual, typography is used as indicated below:
Bold is used for the following purposes:
• To emphasize words.
Example: “Do not touch the antenna”.
• To indicate what the user should select in the user interface.
Example: “Select SETTINGS > LAN”.
Italic is used to emphasize the paragraph title in cross-references.
Example: “For further information, see Connecting Cables on page...”.

98-129217-E vi
 Table of contents

Chapter 1 Introduction
Welcome ............................................................................................................................................. 1
Features and interfaces ........................................................................................................ 2
Main units .......................................................................................................................................... 3
The Inmarsat BGAN system ............................................................................................. 6
Access to services and interfaces ............................................................................10

Chapter 2 To get started

Before you start .........................................................................................................................11
To start up the terminal ....................................................................................................12
To connect the IP handset .............................................................................................14
To connect a computer ......................................................................................................15
To enter the SIM PIN for the terminal ...............................................................16
To register with the BGAN network .......................................................................18
To make the first call ............................................................................................................19
Standard connection to the Internet (default) ..........................................20

Chapter 3 To operate the system

General ................................................................................................................................................22
To use a phone or fax machine ..................................................................................25
Multi-voice (optional) ...........................................................................................................34
Voice Distress (optional) ...................................................................................................38
To use a computer ..................................................................................................................39
To use the IP Handset .........................................................................................................45

Chapter 4 To use the web interface

Introduction ..................................................................................................................................46
To enter the SIM PIN in the web interface ...................................................51
To use the Dashboard ..........................................................................................................52
To use the phone book .......................................................................................................55

98-129217-E vii
Table of contents

To use the Call log ...................................................................................................................58

To handle SMS messages .................................................................................................60
To set up the interfaces ....................................................................................................65
To upload software ................................................................................................................95
To select the preferred BGAN satellite ...............................................................98
To select the language ........................................................................................................99
Administration .........................................................................................................................100
Help desk and diagnostic report ............................................................................118
Event logging and self test ..........................................................................................119
Site map .........................................................................................................................................120

Chapter 5 Maintenance and troubleshooting

To get support ..........................................................................................................................121
To upload software using the web interface .............................................122
To upload software using the TMA .....................................................................122
Part numbers .............................................................................................................................124
Troubleshooting guide .....................................................................................................125
Status signalling .....................................................................................................................129
Logging of events ..................................................................................................................138
Reset button ..............................................................................................................................139
List of reserved IP subnets ..........................................................................................140

App. A Conformity

Glossary ...................................................................................................................................................................143

Index ...................................................................................................................................................................147

viii 98-129217-E
 Chapter 1

Introduction 1

Welcome
Congratulations on the purchase of your SAILOR 150 FleetBroadband System!
SAILOR 150 FleetBroadband is a maritime broadband system, that provides simultaneous high-
speed data and voice communication via satellite through the BGAN (Broadband Global Area
Network).

Applications include:
• Internet browsing
• E-mail
• Phone and fax services
• File transfers
• VPN (Virtual Private Network) access to corporate servers

98-129217-E Welcome 1
 Chapter 1: Introduction

This chapter has the following sections:

• Features and interfaces
• Main units
• The Inmarsat BGAN system
• Access to services and interfaces

Features and interfaces

The SAILOR 150 FleetBroadband System offers the following features and interfaces:

 Simultaneous voice and data communication over BGAN

 Full duplex, single or multi-user, up to: 150 kbps

 Standard Voice (4 kbps) or 3.1 kHz Audio

 Optional Multi-voice feature: up to 4 concurrent voice calls

 Optional Voice Distress feature

 2 LAN (Local Area Network) ports with PoE (Power over Ethernet) for computers, e-hubs, IP
handsets etc.

 1 Standard Phone/Fax port for standard phone or fax machine

 1 multi-purpose I/O connector with 5 configurable inputs/outputs

 1 SIM slot for your BGAN SIM card

 Support for GPS, GLONASS and BeiDou-1 positioning systems

 Built-in DHCP/NAT router

 Built-in web interface allowing you to manage your phone book, messages and calls, and
customize the terminal to your specific needs

 Input power: 10.5 - 32 V DC (11.5 A - 4 A)

 CE certified

 ATC resilient

 Supports Inmarsat’s extended L-band services with Alphasat (Inmarsat I-4A F4)

98-129217-E Features and interfaces 2

 Chapter 1: Introduction

Main units

Units overview
The SAILOR 150 FleetBroadband System includes the following main units:
• TT-3050C SAILOR 150 FleetBroadband Antenna
• TT-3739A SAILOR 150 FleetBroadband Terminal
• TT-3670A IP Handset & Cradle, wired

SAILOR 150 FleetBroadband Antenna

The SAILOR 150 FleetBroadband System uses the TT-3050C antenna, which is a small size
maritime 2-axis stabilized BGAN antenna. The antenna contains all functions for satellite
tracking, including a GNSS (Global Navigation Satellite System). A single coaxial cable carries all
RF communication, supply voltage and modem communication between the antenna and the
terminal.
For information on how to install the antenna, refer to the installation manual.

98-129217-E Main units 3

 Chapter 1: Introduction

SAILOR 150 FleetBroadband Terminal

Overview

The SAILOR 150 FleetBroadband Terminal is the controlling unit in the

SAILOR 150 FleetBroadband System. It contains all user interfaces and a Power LED indicator
and stores configuration data.

Tools for setup and daily use

The IP Handset can be used to display status, access a subset of controls and views and enter
the PIN code for the terminal. The IP Handset connects to the LAN interface of the terminal.
For information on how to use the handset, see the user manual for the IP Handset.
The built-in web interface in the terminal is used for easy configuration and daily use. The
web interface is accessed from a computer connected to the terminal, using an Internet
browser. No installation of software is needed.
For details on the web interface, see Chapter 4, To use the web interface.
The ThraneLINK Management Application (TMA) is a Windows program that provides
monitoring and software update of connected Thrane & Thrane A/S devices with ThraneLINK
support. The devices must be on the same LAN.
For information on how to update software with the TMA, see To upload software using the
TMA on page 122.

SIM card

The terminal has a SIM (Subscriber Identity Module) slot located in the connector panel
behind a small cover plate. The terminal requires a dedicated FleetBroadband SIM card, which
you get from your Airtime Provider.
The system requires a SIM card to go online and to access the settings of the terminal.
However, using the web interface you can view the Dashboard and upload software without a
SIM card.

98-129217-E Main units 4

 Chapter 1: Introduction

IP Handset and cradle

IP Handset

The IP Handset communicates using Internet Protocols (IP). The

handset is not strictly dedicated to the
SAILOR 150 FleetBroadband System, but can also be used in a
public network as a standard IP telephone.
The IP Handset is powered directly from the LAN interface using
Power over Ethernet (PoE).

When connected to the terminal the IP Handset provides a dedicated

BGAN menu with a subset of the terminal configuration options.
For more information on the functions of the IP Handset, refer to the
user manual for the IP Handset.

IP cradle

The IP cradle serves as a holder for the IP Handset. The cradle connects to the coil cord from
the handset and, using an Ethernet cable, to the terminal. You can mount the cradle on a wall or
a desktop.

98-129217-E Main units 5

 Chapter 1: Introduction

The Inmarsat BGAN system

What is BGAN?
The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed
data and voice telephony. BGAN enables users to access e-mail, corporate networks and the
Internet, transfer files and make telephone calls.

The Inmarsat FleetBroadband service

FleetBroadband is a maritime communications service offered in the BGAN system. Based on
3G standards, FleetBroadband provides cost-effective broadband data and voice
simultaneously.

Coverage
The Inmarsat® BGAN services are based on geostationary satellites situated above the equator.
Each satellite covers a certain area (footprint). The coverage map below shows the footprints
of the BGAN system. For updated information on coverage, see Inmarsat’s home page at
inmarsat.com.

Note The map above shows Inmarsat’s expectations of coverage, but does not represent a
guarantee of service. The availability of service at the edge of coverage areas may
fluctuate.

98-129217-E The Inmarsat BGAN system 6

 Chapter 1: Introduction

Overview of the BGAN FleetBroadband system

A complete BGAN FleetBroadband system includes the SAILOR 150 FleetBroadband Terminal
with connected peripherals, a SAILOR 150 FleetBroadband Antenna, the BGAN satellite, and
the Satellite Access Station (SAS). The satellites are the connection between your terminal and
the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular
network, etc.).

Packet-Switched Network

Satellite

SAILOR 150 Satellite Access Station

FleetBroadband (SAS)
Antenna

SAILOR 150
FleetBroadband
Terminal

Circuit-Switched Network

IP Handset

The BGAN services supported by SAILOR 150 FleetBroadband

Supported services

The BGAN services currently supported by the SAILOR 150 FleetBroadband comprise:
• A Packet-Switched (PS) connection to the Internet
• A Circuit-Switched (CS) dialed connection for voice or fax
• Short Messaging Service (SMS)
• Multi-voice
• Voice Distress

98-129217-E The Inmarsat BGAN system 7

 Chapter 1: Introduction

Packet data service

The packet data service available for the SAILOR 150 FleetBroadband offers a Standard IP
(background) connection where several users can share the data connection simultaneously.
This type of connection is ideal for e-mail, file transfer, and Internet and intranet access. The
user pays for the amount of data sent and received.

Note The SAILOR 150 FleetBroadband only supports one data session at a time per
SAILOR 150 FleetBroadband System.

Circuit-Switched (dialed) service

The following types of circuit-switched connection are available:

• Standard Voice. A low-tariff connection for voice only. The voice signal is compressed to
4.0 kbps, which reduces the bandwidth use and consequently the tariff.
• 3.1 kHz Audio. A high quality connection which can be used for Premium Voice or G3 fax.
The signal is uncompressed 3.1 kHz audio, which allows for optimum voice quality. Note
that the 3.1 kHz Audio service may have a much higher tariff than Standard Voice.

SMS service

The BGAN system provides a Short Messaging Service (SMS) for sending and receiving SMS
messages to and from the terminal.

Multi-voice service (optional)

Normally, the BGAN system only supports one call at a time per SAILOR FleetBroadband
System. When you subscribe to the optional Multi-voice service and enable it in your system,
you can have up to 4 concurrent calls.
To use the Multi-voice service you must enable Multi-voice in the web interface of the
SAILOR FleetBroadband terminal. For information on how to set up Multi-voice, see Multi-
voice on page 114.

Voice Distress service (optional)

The Voice Distress service uses FleetBroadband to provide priority call access as soon as the
red distress button on the alarm panel is pressed. The caller will then be connected to an
operator at one of three Maritime Rescue Coordination Centres (MRCCs) strategically located
around the globe.
To use the Voice Distress service you must first have it included in your airtime subscription,
acquire a SAILOR 3771 Alarm Panel and use the web interface of the SAILOR FleetBroadband
terminal to enable Voice Distress and assign an IP Handset.

98-129217-E The Inmarsat BGAN system 8

 Chapter 1: Introduction

Supplementary services

The BGAN system also provides the following supplementary services:

• Call hold
• Call waiting
• Call forwarding
• Voice mail
• Call barring

Service limitations

SIM lock
The supplier may have locked the SIM card to a specific provider. For further information,
contact your supplier.
Limitations in available services
The services available depend on your airtime subscription. Your SIM card may not allow for all
the services described in this manual.
For Multi-voice, the maximum number of concurrent calls depends on the available bandwidth
and network conditions.
Also, some services may not be available at the edge of coverage areas, i.e. in low elevations.
The lines in the coverage map below enclose the areas with an elevation angle towards the
satellite of 0, 20 and 45 degrees.

For further information on coverage, please refer to the Inmarsat home page at inmarsat.com.

98-129217-E The Inmarsat BGAN system 9

 Chapter 1: Introduction

Access to services and interfaces

The following table shows which equipment and interfaces you can use to access the services
listed in the left column.

Service Interface on the terminal

Phone/Fax LAN (PoE)

Analog telephone IP handset

3.1 kHz Audioa
G3 Fax machine
Standard Analog telephone IP handset
Voice
Data Computer

SMS Computer using web

interface
a. 3.1 kHz Audio is only available in elevations > 20°

98-129217-E Access to services and interfaces 10

 Chapter 2

To get started 2

This chapter describes how to start up the system and make the first call or data session. It has
the following sections:
• Before you start
• To start up the terminal
• To connect the IP handset
• To connect a computer
• To enter the SIM PIN for the terminal
• To register with the BGAN network
• To make the first call
• Standard connection to the Internet (default)
For information on how to install the system, insert SIM card and connect cables, refer to the
installation manual for the SAILOR 150 FleetBroadband System.

Before you start

Operation at high temperatures

WARNING! In very high ambient temperatures, do not touch areas of

the terminal that are marked with this symbol.

If the terminal is installed in a location where the ambient temperature may exceed 50C, we
recommend that you place the terminal where unintentional contact is avoided. Note that the
maximum allowed ambient temperature is 55°C. If the maximum ambient temperature does
not exceed 50C, the terminal can be placed in a public area.
For further information on installation, refer to the installation manual for the
SAILOR 150 FleetBroadband System.

98-129217-E Before you start 11

 Chapter 2: To get started

Connector panel
The drawing below shows the connector panel of the SAILOR 150 FleetBroadband Terminal.

Power
Reset button Slot for SIM card DC input switch

Antenna Phone/Fax 2 x LAN w. PoE I/O Grounding stud

Note In this manual, the connector marked Phone on the connector panel is referred to as
Phone/Fax.

To start up the terminal

SIM card
Note that the SAILOR 150 FleetBroadband Terminal requires a SIM card dedicated to
FleetBroadband. The terminal can only access the BGAN network when the right type of SIM
card is installed. For information on how to insert the SIM card, refer to the installation manual.

To switch on the terminal

To use the Power switch

To switch on the terminal, use the On/Off switch in the connector panel. It normally takes
one or two seconds for the terminal to switch on.

98-129217-E To start up the terminal 12

 Chapter 2: To get started

To use the ignition system

Normally the ignition function is not used in maritime installations. Instead you may want to
use the remote on/off function described in the next section.
If you have connected the ignition system of your vessel to the I/O connector, you may leave
the power switch in the “on” position and the terminal will switch on/off when you start/stop
the engine of your vessel.
When the engine is stopped the terminal is in standby mode. The standby current is max.
15 mA when the ignition is off. For information on how to connect to the Ignition pins in the
I/O connector, refer to the installation manual for the SAILOR 150 FleetBroadband System.
You must set up the ignition function in the web interface. For further information, see To
configure the I/O interface on page 92.

To use a remote on/off switch

If an external switch is connected to the remote on/off pins in the DC connector, you may
leave the power switch in the connector panel in the “on” position and use the remote switch
to turn the terminal on and off. When the remote switch is off, the terminal is off. However, if
you leave the power switch on the terminal in the “on” position, you can always switch the
terminal back on with the remote switch. The standby current when the remote switch is off is
max. 2 mA. For further information on the remote on/off function, refer to the installation
manual for the SAILOR 150 FleetBroadband System.

Power up completed

When the terminal is switched on, the Power indicator in the terminal lights green.

You can now access the terminal settings, but the terminal is not ready to make calls or running
data sessions until the system is registered on the BGAN network. You may have to enter a SIM
PIN before the system can register. For further information, see To enter the SIM PIN for the
terminal on page 16 and To register with the BGAN network on page 18.
To switch off the terminal flip the Power switch back. It takes 5 to 10 seconds to power down
the terminal. Alternatively use the ignition or remote on/off function described above.

98-129217-E To start up the terminal 13

 Chapter 2: To get started

To connect the IP handset

Power supply (PoE)

The IP Handset is powered from the LAN interface, using Power over Ethernet. The total output
power from the two interfaces is 32 W.
Both interfaces can support devices of power class 1, 2 and 3 (4, 7 and 15.4 Watt), as long as
the total power consumption does not exceed 32 W. If the limit is exceeded, the LAN ports are
prioritised so that LAN port 1 has the highest priority and port 2 is closed down. For this reason,
we recommend that you connect your IP handset to LAN port 1.
In case of power hold-up (failure on input power), PoE will be turned off completely.

To start up the IP Handset

Note By default, a handset connected to the LAN interface on the terminal is automatically
registered in the terminal and assigned the first available local number. For
information on how to connect handsets, see To connect and configure IP handsets
on page 86.

To start up the IP Handset, do as follows:

1. Connect the Ethernet cable from the IP Handset/cradle to one of the LAN (PoE)
connectors on the terminal as described in the user manual for the handset.

Note We recommend that you connect to LAN port 1, because in case of insufficient
power to the LAN (PoE) interface port 2 will be closed down first.

2. The handset starts up automatically.

When the display shows this symbol in the upper right corner, the handset is ready to
make a call.
If the handset is not ready to make calls, it may be because the BGAN terminal is waiting for a
SIM PIN. To check this, enter the handset menu system and select BGAN > Status > PIN
status.
You can enter the SIM PIN using the IP Handset. For details, see To enter the SIM PIN using a
phone or IP Handset on page 16.

98-129217-E To connect the IP handset 14

 Chapter 2: To get started

To connect a computer

Before you connect to the LAN interface

For the LAN interface to work without any further setup, the connected computer must be set
up to obtain an IP address and a DNS server address automatically.
To check this on your computer (Windows XP), do as follows:

1. Go to Start > Settings > Control Panel > Network Connections.

2. Right-click on the LAN connection you want to use.

3. Select Properties.

4. Highlight Internet Protocol (TCP/IP).

5. Click Properties.

6. Make sure that the following is selected:

• Obtain an IP address automatically
• Obtain DNS server address automatically

To connect a computer to the LAN interface

To connect a computer to the LAN interface, do as follows:

1. Power up your computer.

2. Connect your LAN cable between the network connector on your computer and one of the
LAN connectors on the terminal.

3. When the computer and the terminal are ready, check the connection e.g. by accessing
the built-in web interface of the terminal with your browser. For further information, see To
access the web interface on page 48.
You may have to disable the Proxy server settings in your browser. For further information,
see Proxy settings when you access the web interface on page 46.
For information on how to connect to the Internet, see Standard connection to the Internet
(default) on page 20.
For information on how to configure the LAN interface on the terminal, see To configure the
LAN interface on page 66.

98-129217-E To connect a computer 15

 Chapter 2: To get started

To enter the SIM PIN for the terminal

Do you need a SIM PIN?

Depending on your SIM card, you may have to enter a SIM PIN to use the system. Your SIM
PIN is supplied with your SIM card. You can enter the PIN using a standard phone, the IP
Handset or the web interface.

Note Using an Administrator user name and password you can change the PIN and enable
or disable the use of a PIN. For further information, see To set up the use of a SIM
PIN in the terminal on page 106.

For information on how to connect your IP Handset or computer, see To connect a computer
to the LAN interface on page 15 or To connect the IP handset on page 14.

To enter the SIM PIN using a phone or IP Handset

To enter the SIM PIN

If you have a phone connected to the terminal, you can use it to enter the SIM PIN for the
terminal at start up.
Do as follows:
• For an analog phone:
Pick up the phone. When the terminal is waiting for a PIN, you will hear 2 beeps - pause - 2
beeps - etc.
Dial <PIN> followed by #.
When you hear a “busy” tone or a dialing tone, the PIN has been accepted and you can
hang up or dial a number.
• For the IP Handset:
Select the BGAN menu, select Enter PIN and enter the administrator user name and
password for the terminal. Then enter the PIN for the terminal.
Note that the menu item “Enter PIN” is only available if the terminal is waiting for a PIN.

Wrong SIM PIN

Analog phone:
If, instead of the busy tone or dialing tone, you continue to hear 2 beeps - pause - 2 beeps -
etc., it means the SIM PIN was not accepted. Check that you have the correct PIN and try
again.
If a wrong PIN has been entered three times in the terminal, you will hear 3 beeps - pause - 3
beeps - etc. This means you have to enter the PUK (PIN Unblocking Key) provided with your
SIM card.
After you have entered the PUK, you must enter a new PIN of your own choice (4 to 8 digits
long).
Dial the following:
<PUK> * <New PIN> * <New PIN> followed by # or off-hook key.

98-129217-E To enter the SIM PIN for the terminal 16

 Chapter 2: To get started

Example:If the PUK is 87654321 and the new PIN is 1234, dial
87654321 * 1234 * 1234 followed by # or off-hook key.
If you enter 10 wrong PUKs, the SIM card will no longer be functional. Contact your Airtime
Provider for a new SIM card.
IP Handset:
After you have entered the user name and password for the terminal you have 3 attempts to
enter the SIM PIN, before you are asked to enter the PUK. The PUK is supplied with the SIM
card for your terminal.
Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits
long. If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you
have to contact your Airtime Provider for a new SIM card.

To enter the SIM PIN using the web interface

To enter the SIM PIN

Do as follows:

1. On a computer connected to the terminal, open your browser and enter http://ut.bgan or
the IP address of the terminal in the address bar (default IP address: http://192.168.0.1).
If your SIM card uses a PIN and the PIN has not yet been entered, the web interface will
open on the PIN page.

2. Type in the PIN and click OK.

When the PIN is accepted, the web interface opens the Dashboard and is ready for use. If
the PIN is not accepted, see the next section Wrong PIN.
For further information on the web interface refer to To use the web interface on page 46.

98-129217-E To enter the SIM PIN for the terminal 17

 Chapter 2: To get started

Wrong PIN

You have 3 attempts to enter the PIN in the web interface, before you are asked to enter the
PUK (Pin Unblocking Key). The PUK is supplied with your SIM card.
Enter the PUK followed by a new PIN of your own choice. The PIN must be 4 to 8 digits long.
If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to
contact your Airtime Provider for a new SIM card.

To register with the BGAN network

When the SIM PIN is accepted by the terminal, the SAILOR 150 FleetBroadband System
automatically starts the registration procedure on the BGAN network.
You can monitor the registration procedure in two ways.
• Connect the IP Handset and watch the procedure in the display.
• Connect a computer, access the internal web interface of the terminal and watch the
Status field in the DASHBOARD. For details, see To use the Dashboard on page 52.
The normal startup procedure is shown as follows:

1. Searching. The terminal has instructed the antenna to search for the BGAN signal.

2. Registering. The terminal is attempting to register with the Satellite Access Station (SAS).

3. Ready. The terminal has registered and attached to the SAS and is ready to accept a
service request (a call or a data session).
Note that the registration procedure may take several minutes.

Indications in the web interface

The dashboard in the web interface also shows the status during and after registration. To
open the web interface, do as follows:

1. On a computer connected to the terminal, open your browser and enter the IP address of
the terminal in the address bar (default IP address: http://192.168.0.1).
When the system is ready, the Antenna status field shows Tracking and the Status
field shows Ready (unless a call or data session is active).

2. Click Refresh to update the screen.

98-129217-E To register with the BGAN network 18

 Chapter 2: To get started

To make the first call

When the terminal is registered with the BGAN network you are ready to make or receive the
first call. The following sections provide a short guide to making calls. For more detailed
information, see To make or receive a phone call on page 27.

To make a call from the terminal

To make a call from a phone connected to the terminal, dial
00 <country code> <phone number> followed by # or off-hook key.

Example:To call Cobham SATCOM in Denmark (+45 39558800) from an analog phone, dial
00 45 39558800 #

To make a call to the terminal

Note By default, any handset connected to the terminal will ring on incoming
calls.However, you can configure the behavior of the interfaces using the web
interface. If you have connected a fax, set the incoming call type on the Phone/Fax
interface to 3.1 kHz Audio to avoid that the fax rings and answers an incoming
Standard call. For further information, see To select the call type on page 25.

To make a call to a phone connected to the terminal, dial

+ <Mobile number>
• + is the international call prefix1 used in front of the country code for international calls.
• Mobile number: The mobile number of the terminal/handset you are calling. The first
part of the number is always 870, which is the “country code” for the BGAN system.

Example:If you are calling from Denmark and the mobile number is 870772420567 on your
terminal, dial 00 870 772420567.
If the mobile numbers are listed in the web interface, you can look them up by selecting
PHONE BOOK > Mobile numbers. If the numbers are not listed, refer to the documents
provided with your airtime subscription. See To view and edit the mobile numbers on page 57.

To make a call from one terminal to another

To make a call from one terminal to another, dial 00 <Mobile number>.

1. The plus sign indicates the code required to dial out of one's country code area, such as 00 in
most of Europe, 011 in the United States, and other short codes in other parts of the world.

98-129217-E To make the first call 19

 Chapter 2: To get started

Standard connection to the Internet (default)

Note This section only describes a Standard Internet connection with default settings on
the terminal. For information on other scenarios, see To set up the LAN network on
page 69.

By default, the terminal does not automatically connect to the Internet when you connect
your computer or other equipment to the LAN interface. You must activate your connection
from the Dashboard in the web interface or from the IP Handset.

To activate the connection from a computer (web interface)

To activate the connection from a connected computer, do as follows:

1. Access the web interface by opening your browser and entering http://ut.bgan or the IP
address of the terminal in the address bar.
“http://ut.bgan” translates into the IP address of the terminal (if your computer is set up as
described in Before you connect to the LAN interface on page 15). The default IP address
is 192.168.0.1.

2. Click Start Standard under PROFILES ON LAN at the bottom of the page.

3. Check the connection, e.g. by entering a web site.

The field ONGOING DATA SESSIONS will show the IP address for the data session you
started.

98-129217-E Standard connection to the Internet (default) 20

 Chapter 2: To get started

To activate the connection using the IP Handset

To activate the connection using the IP Handset, do as follows:

1. Connect the IP Handset to one of the LAN ports (preferably port 1). The handset starts up
automatically.

2. Select Menu > BGAN in the handset.

3. Select Connect.

4. Use the left/right keys to find the network user group for the application you want to start.

5. Press Start to start the connection.

A confirmation window is displayed.

6. Press Yes to continue.

The IP Handset sends a command to the terminal to start the selected connection.

7. Check the connection, e.g. by entering a web site from a connected computer.

98-129217-E Standard connection to the Internet (default) 21

 Chapter 3

To operate the system 3

This chapter describes how to use the SAILOR 150 FleetBroadband System. It has the
following sections:
• General
• To use a phone or fax machine
• Multi-voice (optional)
• Voice Distress (optional)
• To use a computer
• To use the IP Handset
This chapter does not describe advanced configuration of interfaces. For this type of
information, refer to the “Configure...” sections for the interfaces in Chapter 4, To use the web
interface.

General

Tools for setup and use

Overview

You can use the IP Handset from Cobham SATCOM to view status, use the phone book of
the terminal and to enter the PIN, but for enhanced use and for configuration of interfaces,
you must connect a computer.
With a computer and a browser, you can use the built-in web interface to set up the terminal.

The IP Handset

When you connect the IP Handset to one of the LAN (PoE) connectors on the terminal you can
use the handset display and keypad to enter the PIN or to view the status of the terminal.
The menu system in the IP Handset includes the following items for the terminal:
• BGAN menu:
• Start and stop your data connection
• View C/No (signal strength) for the system
• View status (“Ready”, “Registering” etc.) for the system
• View the software version of the terminal
• Enter the PIN and PUK for the terminal
• View active events

98-129217-E General 22
 Chapter 3: To operate the system

• View Position status

• Contacts:
• Inclusion of the terminal phone book (not editable) in the IP Handset Contacts
• SIP (Session Initiation Protocol):
• Select/view/configure the SIP profile used for communication with the BGAN terminal
• Date and time:
• Possibility to use UTC time received from the BGAN satellite
For further information, see the user manual for the IP Handset.

The web interface of the terminal

The web interface is a built-in web server for setup and control of the terminal, using a
connected computer with a browser.
4

Note You can set up user permissions to limit access to certain parts of the system
configuration, see To set up user permissions on page 108.

With the web interface you can:

• Enter the SIM PIN for the terminal
• DASHBOARD page:
• start and stop data sessions
• view information on calls to/from the terminal
• view status of the terminal and antenna
• view properties of the terminal and antenna
• PHONE BOOK page:
• view and edit the phone book
• MESSAGES page:
• send and receive SMS messages
• CALLS page:
• view the call log (outgoing, received and missed calls and data)
• SETTINGS page:
• set up the interfaces of the terminal
• set up call services
• upload software
• set up network user groups (requires administrator password)
• select the satellite to use for connection to the BGAN network
• set the language in the web interface
• ADMINISTRATION page:
• set up data limits
• change the SIM PIN for the terminal
• set up user rights (requires administrator password)

98-129217-E General 23
 Chapter 3: To operate the system

• set up remote management and activation

• set up restricted dialing
• set up Multi-voice
• set up Voice Distress
• activate/deactivate RF noise filter for interference from terrestrial mobile systems that
operate inside the Inmarsat band (e.g. ATC)
• change positioning system
For information on how to use the web interface, see To use the web interface on page 46.

Services and interfaces

The following table shows which equipment and interfaces you can use to access the services
listed in the left column.

Service Interface on the terminal

Phone LAN (PoE)

Analog telephone IP handset

3.1 kHz Audioa
G3 Fax machine
Standard Analog telephone IP handset
Voice
Data Computer

SMS Computer using web

interface
a. 3.1 kHz Audio is only available in elevations > 20°

98-129217-E General 24
 Chapter 3: To operate the system

To use a phone or fax machine

Available interfaces
Two types of voice equipment connect to the terminal:
Standard analog phone or G3 fax machine: The terminal has one phone connector for
connecting a standard analog phone or fax machine.
IP handset: The terminal has two LAN connectors with Power over Ethernet for connecting IP
handsets or other IP equipment. For details on the features and functions of the IP Handset,
refer to the user manual for the handset.

Phone/Fax 2 x LAN w. PoE

For information on how to connect to the interfaces, see the installation manual for the
SAILOR 150 FleetBroadband System.

To select the call type

Definition

The phone connection can use one of the following call types:
• Standard Voice, which is a low-tariff voice connection compressed to 4.0 kbps
• 3.1 kHz Audio, which is a high quality connection used for Premium Voice or G.3 fax
In the web interface you can set up which type of connection to use by default when you
make or receive a call from the Phone interface or from an IP handset connected to the LAN
interface. Standard Voice is selected by default. When you connect a fax to the Phone
interface you must use 3.1 kHz Audio.

Example:If you always have a fax connected to the Phone interface you can set this interface
to 3.1 kHz Audio only. This will mean that if an incoming Standard Voice call is
received, the Phone interface will not ring.

To select the default outgoing call type

To select the default call type for outgoing calls, do as follows:

• Phone/Fax. Select the call type in the web interface under SETTINGS > Phone/Fax. For
further information, see To configure the Phone/Fax interface on page 79.
• IP handset. Select the call type for each handset in the web interface under SETTINGS
> IP Handset > Call settings. For further information, see To set the call types for IP
handsets on page 88.

98-129217-E To use a phone or fax machine 25

 Chapter 3: To operate the system

To override the default outgoing call type

To override the default setting for a specific outgoing call, do as follows:

• To use Standard Voice for the call,
dial 1* before the number.
• To use 3.1 kHz Audio for the call,
dial 2* before the number.

Example:To make a call to Cobham SATCOM in Denmark (+45 39558800) forcing the
connection to use Standard Voice, dial 1* 0045 39558800 followed by # if you are
calling from an analog phone, or off-hook key if you are calling from an IP handset.

Note This will not change the default call type, only the type used for the ongoing call.

Phone numbers for incoming calls

The mobile numbers for your system are listed in your airtime subscription. For example, you
may have
• 1 number for Standard Voice
• 1 number for 3.1 kHz Audio
If you have subscribed to the optional Multi-voice feature you may also have Additional
numbers, which can be assigned to individual handsets. For further information, see Additional
numbers for Multi-voice on page 37.

Note The call type you are using must be selected in the web interface (refer to the next
section).

If the mobile numbers are listed in the web interface, you can look them up as follows:
Connect a computer, access the web interface and select PHONE BOOK > Mobile numbers.
For further information, see To view and edit the mobile numbers on page 57.
For information on how to make a call to the terminal, see To make a call to the terminal on
page 28.

To select the incoming call type

To select which call types are accepted for an incoming call, use a computer and the web
interface. If you are using Multi-voice, see Handset contexts with additional numbers on
page 34.
• Phone/Fax. Select the call type under SETTINGS > Phone/Fax.
For further details, see To configure the Phone/Fax interface on page 79.
• IP handset. Select the call type for each handset in the web interface under SETTINGS
> IP Handset > Call settings. For further information, see To set the call types for IP
handsets on page 88.

98-129217-E To use a phone or fax machine 26

 Chapter 3: To operate the system

To make or receive a phone call

To make a call

Note If one call is already active, you can only make a second call
if you have Multi-voice in your subscription and it is
enabled. For details on how to set up Multi-voice using the
web interface, see Multi-voice on page 114.

You have different options to make a call:

• Short Dial. If the number is in the phone book of the terminal, you can use the Short Dial
number, which is found in the first column of the phone book in the web interface. See
Short dial on page 56.
Simply dial 00 <Short Dial> followed by # or off-hook key.
Example: To call entry number 4 in the phone book,
dial 004 followed by # or off-hook key.
• Manual Dial. To make a call, dial
00 <country code> <phone number> followed by # or off-hook key.
Example: To call Cobham SATCOM in Denmark (+45 39558800) from an analog phone,
dial 00 45 39558800 #
• Call from phone book or call log (only IP Handset from Cobham SATCOM).
• Enter the phone book of the IP Handset, scroll to the wanted number and press the off-
hook key, or
• press the off-hook key from the main screen to display the latest calls in the call log.
Then scroll to the wanted number and press the off-hook key again.
Note that this is the call log of the IP Handset, not of the terminal.
If there was an error establishing the connection, refer to the Troubleshooting Guide on
page 125.
If you are using the IP Handset, the handset may show an error message.
Depending on the type of error, the web interface may also show an error message. See To
view the Event list or the Event log on page 119.

To receive a call

By default, all devices connected to the Phone interface or the LAN (PoE) interface will ring
when one of the mobile numbers is called. Note, however, that this depends on the call type
settings. Refer to To select the incoming call type on page 26.
If you are using Multi-voice there are more options for setting up how to handle incoming
calls. See Handset contexts with additional numbers on page 34.

Call log

Information of outgoing calls, received calls and missed calls is stored in the call log of the
terminal. You can view the call log in the web interface under CALLS. For further information,
see To view the lists of calls and data sessions on page 59.

98-129217-E To use a phone or fax machine 27

 Chapter 3: To operate the system

To make a call to the terminal

Note By default all phones connected to the terminal will ring on incoming calls. However,
this depends on the configuration of the interfaces in the terminal. See
• To select the call type on page 25.
• If you are using Multi-voice, see Handset contexts with additional numbers on
page 34.

To make a call to a phone connected to the terminal, dial

+ <Mobile number>
• + is the international call prefix1 used in front of the country code for international calls.
• Mobile number. The first part of the mobile number is always 870, which is the “country
code” for the BGAN system. If the mobile numbers are listed in the web interface, you can
look them up as follows:
Connect a computer, access the web interface and select PHONE BOOK > Mobile
numbers. For further information, see To view and edit the mobile numbers on page 57.
If the mobile numbers are not available in the web interface, refer to the documents
included with your airtime subscription.

To receive a voice mail message

If a call to the SAILOR FleetBroadband system is not answered the caller can leave a voice mail
message with Inmarsat’s voice mail service. Then an SMS is sent to the SAILOR FleetBroadband
messaging system to alert you that there is a voice message. The SMS has the contents:
• Number called from
• Date and time the voice mail message has been received
• Number to call to listen to the voice mail message
To see that a new SMS has arrived you open the web interface. For further details see To
receive a message on page 62.

To make local phone calls

You can make local calls between phones connected to the terminal.
Local phone numbers always start with 0.
For an overview of the numbers assigned to each type of interface, see Local numbers and
special-purpose numbers in the next section.
To make a local call, dial <local number> followed by # or off-hook key.

1. The plus sign indicates the code required to dial out of one's country code area, such as 00 in
most of Europe, 011 in the United States, and other short codes in other parts of the world.

98-129217-E To use a phone or fax machine 28

 Chapter 3: To operate the system

Dialing functions

Local numbers and special-purpose numbers

There are a number of dialing functions available in the terminal. The following list shows the
allocated special-purpose numbers for the terminal.

Note Remember the “0” at the start when you dial a local phone number. If you accidently
dial a 3-digit number, you may get a service provider’s short dial number instead of a
local number.

Number Function

0 * followed by # or off-hook key Redial last called number on this interface.

00 * followed by # or off-hook key Redial last answered call on this interface.

Note: If the last answered number is unlisted, you
are not allowed to dial back.

00 followed by one of the numbers 1- Short dial phone numbers in phone book.
199 and # or off-hook key
0301 followed by # or off-hook key Local call to analog phone.

0500 followed by # or off-hook key Local call broadcast to all IP handsets.

0 followed by one of the numbers Local call to IP handset.

501-504 and # or off-hook key

Dialing prefixes

Apart from the numbers above, the terminal uses the following dialing prefixes:
• 1* before the phone number will force the connection to use Standard Voice.
• 2* before the phone number will force the connection to use 3.1 kHz Audio.
• #31# before the phone number will hide the caller’s phone number to the recipient.
• *31# before the phone number will show the caller’s phone number to the recipient where
it would otherwise be hidden, e.g. because the number is an ex-directory number.
• For analog 2-wire telephones, use the R key during a call to get access to a supplementary
services function. The supplementary services functions supported by the terminal are
described in the following sections.

98-129217-E To use a phone or fax machine 29

 Chapter 3: To operate the system

To handle waiting calls

During a call, if a second party tries to call you, you may hear a Call Waiting indication. The Call
Waiting indication is two beeps and a pause of 3 seconds, then two beeps again etc. If no
action is taken, the waiting call is released.
In the web interface you can enable or disable the call waiting indication. For further
information, see Call waiting on page 84.

Note Different types of phone have different methods/keys for the functions listed below.
If you have another type of phone than the ones listed below, refer to the
documentation for your phone/handset.

Analog 2-wire phones with R key: When you receive a Call Waiting indication, you have
the following options:

If you want to: Do as follows (standard 2-wire phone):

Clear the current call, Press R 1 #

and accept the waiting call.
Hold the current call, Press R 2 #
and accept the waiting call.

Ignore the waiting call. Take no action.

Reject the waiting call. Press R 0 #

98-129217-E To use a phone or fax machine 30

 Chapter 3: To operate the system

To hold a call

During a call, you may place the initial call on hold while another call is made.

Note Different types of phone have different methods/keys for the functions listed below.
If you have another type of phone than the ones listed below, refer to the
documentation for your phone/handset.

IP Handset from Cobham SATCOM:

Select Options > Hold in the IP Handset. For further details, refer to the section “Handling
calls” in the user manual for the IP Handset.
Analog 2-wire phones with R key:

If you want to: Do as follows (standard 2-wire phone):

Place a call on hold. Press R 2 #.

Place the existing call on Press R and dial the second phone number
hold and establish a new followed by #.
call.

Shuttle between the two Press R 2 #

calls. (irrespective of whether the second call
was acquired using Call Hold or acceptance
of Call Waiting.)

Clear the held call, if no Press R 0 #.

waiting call exists.
Clear an active call and Press R 1 #.
return to the held call. Note that this is only possible if no waiting
call exists.

98-129217-E To use a phone or fax machine 31

 Chapter 3: To operate the system

To transfer a call

When you receive a call, you can transfer this call to another phone connected to the terminal.

Note Different types of phone have different methods/keys for the functions listed below.
If you have another type of phone than the ones listed below, refer to the
documentation for your phone/handset.

IP Handset from Cobham SATCOM:

Select Options > Transfer in the IP Handset. For further details, refer to the section “Handling
calls” in the user manual for the IP Handset.
Analog 2-wire phones with R key:
Do as follows to transfer a call:

1. Press R 4 * <local number> #.

The phone with the local number you dialed starts to ring.

2. You now have two options.

• Hang up. The phone or headset you transferred the call to continues to ring. When the
call is answered, a connection is established between the initial caller and the new
recipient.
• Do not hang up. When the new recipient answers, you can have a conversation before
you hang up. When you hang up, the call is handed over to the initial caller.

98-129217-E To use a phone or fax machine 32

 Chapter 3: To operate the system

To send or receive a fax message

To handle delays

When you send or receive fax messages over satellite, both fax units must be able to handle
longer delays without timing out. Some fax machines have an Overseas mode, which enables
the unit to handle the long delays.

To send a fax message from the terminal

Note The 3.1 kHz service used for fax is only available in elevations > 20°.
If the default setting in the web interface is not 3.1 kHz Audio, you can dial 2 * before
the number to force the connection to use 3.1 kHz Audio. For further information, see
To override the default outgoing call type on page 26.

The fax machine must be connected to the Phone interface of the terminal. Refer to the
installation manual.
3.1 kHz Audio must be used for an analog fax machine. Refer to To select the default
outgoing call type on page 25.
To send a fax from a fax machine connected to the terminal, dial
00 <country code> <phone number> #

Example:To send a fax to Cobham SATCOM in Denmark (+45 39558888), dial 00 45

39558888 #

To send a fax message to the terminal

To send a fax message to the terminal, dial

+ <Mobile number> #
• + is the international call prefix1 used in front of the country code for international calls.
• Mobile number. The first part of the mobile number is always 870, which is the “country
code” for the BGAN system. Use the 3.1 kHz mobile number. If the mobile numbers are
listed in the web interface, you can look them up as follows:
Connect a computer, access the web interface and select PHONE BOOK > Mobile
numbers. For further information, see To view and edit the mobile numbers on page 57.
If the mobile numbers are not available in the web interface, see your airtime subscription.

To receive a fax message

An analog fax machine connected to the terminal can only receive a fax with 3.1 kHz Audio.
Refer to To select the incoming call type on page 26.

1. The plus sign indicates the code required to dial out of one's country code area, such as 00 in
most of Europe, 011 in the United States, and other short codes in other parts of the world.

98-129217-E To use a phone or fax machine 33

 Chapter 3: To operate the system

Multi-voice (optional)
You can add Multi-voice to your airtime subscription, enabling you to have up to 4
simultaneous calls. You can subscribe to Multi-voice with or without additional numbers.

Note You must have Multi-voice in your airtime subscription, IP

Handset software version minimum 1.13 and terminal
software version minimum 1.15, in order to support the
Multi-voice function.

To enable Multi-voice, do as follows:

1. Enter the web interface of your terminal.

2. Select Administration > Multi-voice.

3. Enable Multi-voice.
You are now ready to use Multi-voice. See Rules for concurrent calls below.

Note If you have additional numbers in your airtime subscription,

you must set up how the system should use them. See the
sections Handset contexts with additional numbers on
page 34 and Additional numbers for Multi-voice on
page 37.

For details on how to set up Multi-voice using the web interface, see Multi-voice on page 114.

Rules for concurrent calls

• First call initiated: You can use any connected handset and any call type for
incoming as well as outgoing calls.
• Second and subsequent calls: You can only use handsets connected to the LAN
interface for calls initiated/received while another call is active. The call type for the
second and subsequent calls is always Standard Voice.

Note If your system includes Voice Distress: Distress and Urgency

calls to and from the Distress IP Handset always come
through.

Handset contexts with additional numbers

Calls to the terminal are treated differently depending on the handset context. If additional
numbers are used, there are 3 possible handset contexts, which are explained in this section:
• Call type groups
• Directly assigned handsets
• Unassigned handsets
The handsets are called using one of the mobile numbers received from your airtime provider.

98-129217-E Multi-voice (optional) 34

 Chapter 3: To operate the system

Call type groups

The handsets are called using one of the mobile numbers for either Standard Voice or 3.1 kHz
audio. All handsets in a group will ring when the belonging number is called.
For information on how to associate a handset with a group, see
• To set the call types for IP handsets on page 88
• To configure the Phone/Fax interface on page 79
Example of call type groups:

6WDQGDUGYRLFH N+]$XGLR
QXPEHU QXPEHU

3KRQH






&DOO7\SH 6WDQGDUG &DOO7\SH N+]$XGLR

Directly assigned handsets

The mobile numbers are assigned to individual handsets. Only the assigned handset will ring
when the belonging number is called.

Note To use this feature you must have additional numbers in

your airtime subscription and enable the use of additional
numbers in the web interface. Then you can assign the
numbers to individual handsets. For details on additional
numbers, see Additional numbers for Multi-voice on
page 37.

For information on how to assign a number to a handset, see

• To set the call types for IP handsets on page 88
• To configure the Phone/Fax interface on page 79

98-129217-E Multi-voice (optional) 35

 Chapter 3: To operate the system

Example of directly assigned handsets:

&DSWDLQ¶V %ULGJH
&DELQ

3KRQH 
)LUVWDGGLWLRQDOQXPEHU
,3KDQGVHWORFDOQR 
6WDQGDUG9RLFHQXPEHU
2IILFHU¶VPHVV

,3KDQGVHWORFDOQR 
6HFRQGDGGLWLRQDOQXPEHU

Note that you can also assign the call type numbers directly (in the example above, the
Standard Voice number is assigned to IP handset number 0501). If you do so, be aware that
only the assigned handset can receive a call to this number. The handset connected to the
Phone port and the IP handset no. 0501 are each assigned an additional number. For details on
additional numbers, see Additional numbers for Multi-voice on page 37.

Unassigned handsets

These are IP handsets that are not assigned a number, and that do not belong to a call type
group. Use this handset context if you want to create a group of IP handsets that can be called
together. All unassigned IP handsets will ring when you call a mobile number which has not
been assigned to a handset.
To make an IP handset unassigned, clear all call types and the Assigned number field when
setting up the handsets in the web interface. See To set the call types for IP handsets on
page 88.
Example of unassigned handsets

Call to a mobile &UHZ

number which is in
the subscription
but not assigned
to any handset ,3KDQGVHWORFDOQR
1RQXPEHUDVVLJQHG

98-129217-E Multi-voice (optional) 36

 Chapter 3: To operate the system

Additional numbers for Multi-voice

Note You must have Multi-voice with additional numbers in your

airtime subscription to be able to use this feature.

In addition to the phone numbers for incoming Standard Voice and 3.1 kHz Audio, your
subscription may include extra phone numbers that can be assigned to specific handsets. If
you want to use the additional phone numbers in your subscription, you must set up the
following in the web interface:
• Enable the use of additional numbers in the web interface under ADMINISTRATION >
Multi-voice. See Multi-voice on page 114.
• Add the additional numbers from your airtime subscription under PHONE BOOK >
MOBILE NUMBERS > ADDITIONAL NUMBERS.
• Assign the numbers to handsets. Depending on the handset interface you want to use, see
To configure the Phone/Fax interface on page 79 and/or To set the call types for IP
handsets on page 88.

Note about billing

Note that handsets using the 2-wire interface cannot be billed individually but are always billed against
the primary MSISDN (the terminal’s mobile number for Standard voice or 3.1 kHz Audio).

98-129217-E Multi-voice (optional) 37

 Chapter 3: To operate the system

Voice Distress (optional)

With the Voice Distress feature you can make Distress and Urgency calls using the
FleetBroadband service.

Note Your airtime subscription must include Voice Distress and

your FleetBroadband system must be set up for Voice
Distress to be able to use this feature. See Voice Distress on
page 115.
The software version of the IP Handset used for Distress
must be at least version 1.12, in order to support the Voice
Distress function.

The Voice Distress system includes a FleetBroadband system, a SAILOR 3771 Alarm Panel and
an IP Handset.

SAILOR 150/250/500 System

S150 / Optional
S250 / External Ringer
S500 Terminal

Antenna

Thrane IP Handset Optional

designated for SAILOR 3771 Non-Distress
Distress calls Alarm Panel Handset(s)

To make a Distress call: Push and hold the red button on the alarm panel for 5 seconds.
When the Distress IP Handset rings, pick up the phone. You are now put through to the nearest
rescue centre. Follow the procedure for Voice Distress calls.
For details on the Voice Distress system and how to make a Distress call, see the Voice Distress
(Non-SOLAS) User manual, 98-133687.

98-129217-E Voice Distress (optional) 38

 Chapter 3: To operate the system

To use a computer

Interfaces
The terminal has two LAN connectors for computers, IP Handsets or other LAN equipment.

For information on how to connect to the interfaces, see the installation manual for the
SAILOR 150 FleetBroadband System.

Router function
The terminal has a router function which routes traffic between the local network connected
to the terminal and network connections or PDP contexts on the BGAN network.
The router contains NAT (Network Address Translation) which allows you to share a public IP
address between a number of local network users.
For further information on network management, see To set up the LAN network on page 69.

To work with network user groups

Two network user groups are available to the users of the terminal:
• The Default group: By default, all users belong to the Default network user group, which
provides a shared Standard connection to the Internet using the built-in router
functionality of the terminal. This group does not allow Bridge mode.
• Group 0: A second group used for Bridge mode connection (Bridge mode is an exclusive
connection, with NAT disabled in the terminal).
If you want to have a direct Bridge mode connection use this network user group.
For further details, see To set up the LAN network on page 69.

98-129217-E To use a computer 39

 Chapter 3: To operate the system

To connect to the Internet

Default setup

By default, any IP device that is connected to the terminal belongs to the Default network
user group. It uses a Standard shared IP connection, which you must manually activate from
the web interface. For further information on network user groups, see To set up a Bridge
mode connection on page 72 and To set up the Default network user group on page 70.

To access your data sessions

Data sessions available for the current user are displayed under PROFILES ON LAN at the
bottom of the DASHBOARD.

• Profiles that are currently active are displayed as a link with the text “Stop <name of
profile>”.
• Profiles ready to be activated are displayed as a link with the text “Start <name of profile>”.

Start/stop Standard IP on the LAN interface

By default, Standard IP is not automatically activated on the terminal. If you want Standard IP
to be automatically activated at start-up, the administrator can enable automatic activation
under SETTINGS > LAN > Network user groups. For details, see To set up the Default
network user group on page 70.
When automatic activation is disabled in the Network user groups page, you can manually
start/stop your Standard IP profile from the Dashboard: Click Start <name of profile> or
Stop <name of profile> under PROFILES ON LAN at the bottom of the page.

98-129217-E To use a computer 40

 Chapter 3: To operate the system

To access the terminal from a remote location

To prepare the terminal for remote management

There are three steps you must go through before you can access the terminal from a remote
location:

1. Set up the terminal for control from a remote location as described in Remote
management on page 109.

2. Activate a data connection in one of the following ways:

• Remote start of a data connection with an SMS, see Remote activation on page 110
and To activate a data connection with an SMS below.
• Automatic activation of a Standard data connection, see step 10. on page 73 in To set
up the Default network user group.
• Manual activation of a data connection, see Start/stop Standard IP on the LAN
interface on page 40.

3. Note the terminal’s external IP address, found in one of the following ways:
• If you are using SMS activation, you will receive an SMS with the IP address.
• Otherwise, connect a computer locally to the terminal and start the web interface. The
IP address of the terminal is shown in the Dashboard under ONGOING DATA SESSIONS
(in parenthesis).
This is the IP address you must use afterwards to access the terminal.

Note If Static IP is included in your airtime subscription, we recommend that you use this
static public IP address for the terminal in order to provide easy access to the
terminal. For information on how to set up a static IP address, refer to step 6. on
page 71 in the section To set up the Default network user group.

To activate a data connection with an SMS

To be able to activate a data connection on the terminal from a remote location, the terminal
must be set up as described in Remote activation on page 110.
Send an SMS to the mobile number of the terminal. The activation SMS must have the
following format for activating and deactivating a connection:
• ACTIVATE <name of network user group>:<name of profile> <password>
• DEACTIVATE <name of network user group>:<name of profile> <password>
For details on network user groups see Network user groups on page 69.
Activation SMS examples
Standard data connection in the default ACTIVATE default
network user group group:standard 1234567890

98-129217-E To use a computer 41

 Chapter 3: To operate the system

To access the terminal using web interface

After you have prepared the terminal as described in the previous sections, do as follows to
access it:

1. Make sure your remote computer has access to the Internet.

2. On the remote computer, open your web browser.

3. Enter the IP address of the terminal followed by a colon and the port number
http://<ip address>:<incoming port>.
• <ip address> is the address from step 3. above.
• <incoming port> is the port you defined in Remote management on page 109.
Example: If the IP address of the terminal is 161.30.180.12 and the incoming port
number defined in the Remote management page in the web interface is
8080, enter http://161.30.180.12:8080.
You should now be connected to the built-in web interface of the terminal from your remote
computer.

To access the terminal using AT commands

After you have prepared the terminal as described in the previous sections, do as follows to
access it:

1. Make sure your remote computer has access to the Internet.

2. On the remote computer, start a Telnet session.

3. Select TCP/IP and type in the IP address and port number.

The IP address is the external IP address of the terminal (see step 3. on page 41).
The port number is the number defined in the Remote management page under AT
commands (see page 109).

4. When the connection is established, type in your AT commands.

98-129217-E To use a computer 42

 Chapter 3: To operate the system

To use PPPoE (Point-to-Point Protocol over Ethernet)

Overview

You can establish a PPPoE connection to the BGAN network using the SAILOR FleetBroadband
system. Use PPPoE if you want to control your connection independently of the web interface
and the IP Handset.
Possible applications are:
• Connect a router
• Connect broadcast equipment, optionally through a PC
• Establish a Picocell for the use of cell phones
The following drawing shows connections managed through PPPoE and web interface
respectively.

Applications Handling connection Assigning connection BGAN

for PPPoE to the BGAN terminal (PDP context) to go out network
on the BGAN network

PPPoE
Router connection

PPPoE
connection

PPPoE
PC and/or broadcast equipment PDP Context
connection
BGAN terminal

Built-in
web
interface
Pico cell

User PC 1 User PC 2 IP
Handset

To configure the connected equipment for PPPoE

To use PPPoE with your SAILOR FleetBroadband system, first enable PPPoE in your terminal.
Refer to To enable PPPoE (Point-to-Point Protocol over Ethernet) on page 77.
After you have enabled PPPoE in the terminal, you must configure your equipment.
How to do this depends on the type of equipment. Refer to the user documentation of the
equipment. As a minimum, you need to configure the following parameters in your equipment
in order to make PPPoE work with the terminal:
• User name and password.
The user name and password can be left blank (or insert user name: void and password:
void). Then the registration on the Access Point is most commonly done in such a way

98-129217-E To use a computer 43

 Chapter 3: To operate the system

that the data connection is established with a dynamic IP address from the airtime
provider.
To request a static IP (if subscribed to) from the Access Point you must type in the user
name and password from your airtime subscription.
Note for MAC OS: User name and password are required. Use user name void and
password void. This works for some ISPs. Contact your airtime provider for further
information.
• For setups that have a check box for “Enable LCP extensions”, deselect this.
No further configuration is needed to make a Standard IP data connection to the Internet.
See the table below for information on how to configure specific services for your PPPoE
connection.
If you need a certain service, you must type in a specified text string when asked for a service
name. The following table shows the service names supported by the terminal.

Text to type in the

Function
Service Name field

(Blank) Initiates a Primary Standard Data connection (default)

XBB:BACKGROUND Initiates a Primary Standard Data connection (Same as blank!)

XBB:<AT String> This allows the PPPoE clients to enter a full AT context activation
string.
Example:
XBB:AT+CGDCONT=1,ip,”bgan.inmarsat.com”

98-129217-E To use a computer 44

 Chapter 3: To operate the system

To use the IP Handset

You can use the IP Handset as a user interface for the SAILOR 150 FleetBroadband System as
well as for making calls.
The IP Handset has a dedicated menu for the SAILOR 150 FleetBroadband System. You find a
list of the menu items available in The IP Handset on page 22.
For information on how to start up the IP Handset, see To connect the IP handset on page 14.
For information on how to set up the terminal for IP handsets, see To manage IP handsets on
page 86.
For further information on how to use the IP Handset, refer to the IP Handset User Manual.

98-129217-E To use the IP Handset 45

 Chapter 4

To use the web interface 4

This chapter describes how to use the web interface to operate, set up and configure your
SAILOR 150 FleetBroadband System. It has the following sections:
• Introduction
• To enter the SIM PIN in the web interface
• To use the Dashboard
• To use the phone book
• To use the Call log
• To handle SMS messages
• To set up the interfaces
• To upload software
• To select the preferred BGAN satellite
• To select the language
• Administration
• Help desk and diagnostic report
• Event logging and self test
• Site map

Introduction

The web interface

What is the web interface?

The web interface is built into the terminal and is used to operate, set up and configure the
system. You can access the web interface from a computer with a standard Internet browser.

Proxy settings when you access the web interface

If you are connecting your computer using a LAN or WLAN interface, the Proxy server
settings in your browser must be disabled before accessing the web interface. Most browsers
support disabling of the Proxy server settings for one specific IP address, so you can disable
Proxy server settings for the web interface only, if you wish. Consult your browser help for
information.

98-129217-E Introduction 46
 Chapter 4: To use the web interface

To disable the use of a Proxy server completely, do as follows:

Note The following description is for Microsoft Internet

Explorer. If you are using a different browser, the
procedure may be different.

1. In Microsoft Internet Explorer, select Tools > Internet Options > Connections > LAN
Settings.

2. Clear the box labeled Use a proxy server for your LAN.

3. Click OK.
When the proxy server settings are disabled, close and restart your browser. You may need to
change this setting back on return to your Internet connection.

98-129217-E Introduction 47
 Chapter 4: To use the web interface

To access and navigate the web interface

To access the web interface

To access the web interface, do as follows:

1. Connect your computer to the terminal.

2. Start up the terminal.

For details, see To get started on page 11.

3. Open your browser and enter the IP address of the terminal in the address bar. The default
IP address of the terminal is http://192.168.0.1.
If your connected computer is set up to obtain a DNS server address automatically, you
should also be able to use http://ut.bgan which is then translated into the local IP address
of the terminal.

Note If the IP address is changed and you do not have the new address, you can
temporarily set the IP address to the default value: Push the Reset button next to the
SIM slot in the connector panel of the terminal. You can then access the web
interface and change the IP address.
Note that if you do not change the IP address, the default IP address will only be valid
until the terminal is powered off. Then the terminal returns to the IP address from
before the Reset button was pushed.
For further information on the Reset button, see Reset button on page 139.

To change the language

When you have access to the web interface, if you want to display a different language than
English, select SETTINGS > LANGUAGE from the left menu, select a language from the list
and click Apply. For further information, see To select the language on page 99.

98-129217-E Introduction 48
 Chapter 4: To use the web interface

Overview of the web interface

When the web interface opens, the title bar of your browser shows the name of the product.
The web interface consists of the following sections.

Icon bar Contents section

Signal
strength

Navigation
pane

• The navigation pane holds the main menu. Click an item in the menu to open a submenu
in the navigation pane or a new page in the contents section.
• The signal strength of the satellite signal is shown graphically.
• The icon bar shows icons for new SMS messages and for active events, when relevant. For
explanations of the icons, see the next section, Icons in the icon bar.
• The contents section shows the page selected in the navigation pane. In this section
you can view or change settings or perform actions.

98-129217-E Introduction 49
 Chapter 4: To use the web interface

Icons in the icon bar

The following icons may appear in the icon bar in the web interface:
Icon Explanation

A new SMS message, or information of Voice mail, has

arrived.
Click the icon to see new messages or information of
Voice mail. For further information, see To receive a
message on page 62.

An event is active.
Click the icon to see a list of active events. For
explanations of the event messages, see List of events on
page 130.
Note that this icon will remain in the icon bar as long as
the event is still active.

To navigate the web interface

• To expand a menu, click the menu in the navigation pane.

• To access status and settings, click the relevant subject in the navigation pane or click
the relevant icon in the icon bar. The status or settings are displayed in the contents
section.
• To see the site map, click SITE MAP in the navigation pane. The site map lists all topics
and submenus. Click on items in the site map to go directly to the relevant location.

98-129217-E Introduction 50
 Chapter 4: To use the web interface

To enter the SIM PIN in the web interface

Do you need a SIM PIN?

Note You may not have to enter a SIM PIN to access the terminal. This depends on
whether or not the use of a SIM PIN is enabled on your SIM card.
The administrator can enable and disable the use of a SIM PIN. For details, see To set
up the use of a SIM PIN in the terminal on page 106.

If a computer is connected when you start up the terminal, you can access the web interface
and enter the SIM PIN here.

To enter the SIM PIN

Note Using an Administrator user name and password you can change the PIN and enable
or disable the use of a PIN. For further information, see To set up the use of a SIM
PIN in the terminal on page 106.

If your SIM card requires a PIN, and the PIN has not yet been entered, you must enter it. When
you access the web interface, it opens on the PIN page. Until you have entered the PIN you
can only upload software and view the DASHBOARD. Access to all other parts of the web
interface requires a PIN.
For information on how to enter the SIM PIN, see To enter the SIM PIN using the web
interface on page 17.
When the correct PIN has been entered, the web interface opens the Dashboard and is ready
for use.

Note Some parts of the web interface may be greyed out if the user permissions are
limited. For information on how to set up user permissions, see To set up user
permissions on page 108.

98-129217-E To enter the SIM PIN in the web interface 51

 Chapter 4: To use the web interface

To use the Dashboard

Overview
The Dashboard is used for control and inspection of ongoing communication and to view
properties and status of the terminal and antenna.
For information on how to start or stop your data sessions from the Dashboard, see To
connect to the Internet on page 40.

98-129217-E To use the Dashboard 52

 Chapter 4: To use the web interface

Properties
The PROPERTIES section of the DASHBOARD shows the following information:
• Airtime provider. The name of your Airtime Provider.
• Position. The position of your SAILOR 150 FleetBroadband System.

Note In some cases, the BGAN network does not allow the position to be displayed to
the user. If this is the case, the display may just show Position acquired. This
means that the position is received, but not shown.
This also applies if the SAILOR FleetBroadband is not yet registered on the BGAN
network, but the position is received.

• Status. The status of the SAILOR 150 FleetBroadband System.

The status can be one of the following:
• Scanning. The terminal has instructed the antenna to scan for a BGAN signal. (The
antenna status will show “Sky scan”)
• Searching. The antenna has found a BGAN signal and the terminal is searching for a
BGAN network in order to perform a registration. (The antenna status will show
“Tracking”)
• Registering. The terminal is trying to register with the Satellite Access Station (SAS).
• Ready. The terminal has registered and connected to the SAS and is ready to accept a
service request (a call or a data session).
• Data active. The terminal has established a call or a data session through the BGAN
network.
• No position fix. The GNSS receiver has not yet achieved position fix. It may take some
time to achieve position fix depending on a number of conditions. First of all, the
antenna should have an unblocked view to as much of the sky as possible.
The terminal will not be able to register with the SAS without a position fix.
• Not registered. The terminal has not been able to register with the BGAN network.
• Satellite selection. The satellite selected for logon. For further information, see To select
the preferred BGAN satellite on page 98.
• Current satellite. The satellite to which the system is currently logged on.
• Unit serial number. The serial number of the terminal.
• Software version. The version of the software embedded in the terminal.
• Local IP address. The local IP address of the terminal. This is the IP address used to
access the terminal from a device connected to the terminal.
• IMEI number. The IMEI number (International Mobile Equipment Identity) of the
terminal. This is a unique number that identifies your terminal.
• Antenna status. The status of the antenna.
The antenna status can be:
• Sky scan. The antenna is searching for the BGAN signal.
• Tracking. The antenna has found and locked to the BGAN signal. The antenna is now
tracking the BGAN signal.
• No antenna. No known antenna is detected by the terminal.

98-129217-E To use the Dashboard 53

 Chapter 4: To use the web interface

To view information on calls and data sessions

The following sections in the Dashboard show information on calls and data sessions.

Note The counters for calls and data sessions are only intended as a guide and cannot be
used for direct comparison with your airtime bill.

• ONGOING CALLS is a list of calls that are currently active. The list shows the call type and
the time connected for each call.
• ONGOING DATA SESSIONS is a list of data profiles that are currently active, including
the external IP address that is assigned to each profile.
• SESSIONS TOTAL lists the totals for each connection. The list shows the time connected
(hh:mm:ss) for voice, and MB transferred for Standard data.
The counters show totals for connections since the counters were last cleared. For information
on how to clear the counters, see Log handling on page 104.

Note If power to the terminal is interrupted unintentionally, the totals may be slightly
inaccurate at next startup.

98-129217-E To use the Dashboard 54

 Chapter 4: To use the web interface

To use the phone book

General usage

Overview

In the phone book you can:

• Look up phone numbers.
• Look up short-dial numbers for easy dialing from a handset.
• Modify or delete existing names and phone numbers, or add new names and phone
numbers.

Note If you use the IP Handset from Cobham SATCOM with the terminal, the contacts
from this terminal phone book are included (read only) in your handset phone book.

To access the phone book

To access the phone book, select PHONE BOOK from the left navigation pane.

98-129217-E To use the phone book 55

 Chapter 4: To use the web interface

The phone book shows all entries with entry number, name and phone number. Empty place
holders are also included.
To sort the phone book, click the title of the column you wish to sort by. For example, to sort
by the names in the phone book alphabetically, click on Name in the top row of the phone
book.
The phone book holds 199 entries divided into subpages. To select the subpages you want,
click the relevant link at the bottom of the page.

Short dial

The entry number in the phone book is the Short dial number. When you make a call from the
terminal you can use this number instead of the entire phone number.
Dial 00 <short dial> followed by # or off-hook key.

Example:To call the third entry in the phone book from an analog phone, take the phone off
hook and dial 003 #.

To edit phone book entries

To add a new entry

To add a new entry, do as follows:

1. In the phone book, locate the empty entry number where you want to add the new phone
number and click New.

2. Type in the name and phone number of the new entry and click Save entry.
The new name and number are now listed at the specified entry number in the phone
book.

To modify an entry in the phone book

To modify an entry, do as follows:

1. In the phone book, click Edit next to the entry you want to modify.

2. Modify the name or number as wanted and click Save entry.

The name and/or number in the selected entry is now replaced with the new information.

To delete an entry in the phone book

To delete an entry, click Delete next to the entry you want to delete.

To delete all entries in the phone book

To delete all the entries in the phone book, click Delete all entries in phone book at the
bottom of the PHONE BOOK page.

98-129217-E To use the phone book 56

 Chapter 4: To use the web interface

To view and edit the mobile numbers

The mobile numbers are the phone numbers to use when you make a call to the terminal.

To view the mobile numbers

To view the mobile numbers of the terminal, select PHONE BOOK > Mobile numbers from
the left navigation pane.

Note These numbers are not listed at delivery. The user must enter the numbers received
from the Airtime Provider.

Additional numbers: If you have additional numbers in your subscription, you can enter
them as well. Below is an example of a Mobile numbers list with additional numbers.

To enter or edit the mobile numbers

To enter or edit the mobile numbers, click Edit at the bottom of the page, type in the numbers
received from your Airtime Provider and click OK.

98-129217-E To use the phone book 57

 Chapter 4: To use the web interface

To use the Call log

Note If power to the system is interrupted, the information on the currently ongoing calls
(connection time) and data sessions (transferred data) cannot be saved. This could
mean that the airtime and bandwidth usage registered in the Call log will be
inaccurate and there is a risk of being charged for more airtime than registered in the
web interface.

Information on total usage

To enter the CALLS page select CALLS from the left navigation pane. This page contains
information on usage for circuit-switched connections.
The listed information includes:
• time connected using Standard Voice and
• time connected using 3.1 kHz Audio.

To export the call log

You can export the call log file and save it on your computer for archiving, surveillance or other
tracking purposes.
The call log holds information on all calls and data sessions since the call log was last cleared.
For information on how to view the lists of calls and data sessions, see the next section.
To export the entire call log to a file, do as follows:

98-129217-E To use the Call log 58

 Chapter 4: To use the web interface

1. In the CALLS page, click the link Export call log to file.

2. Browse to the location where you want to save the log.

3. Click OK.

To view the lists of calls and data sessions

To see information on outgoing, received or missed calls or data sessions, select one of the
following lists from the left navigation pane in the CALLS page:
• Outgoing calls shows the start time, receiving end phone number, duration, type
(Standard or 3.1 kHz Audio) and estimated charge of each outgoing call.
• Received calls shows the start time, calling phone number, duration and type (Standard
or 3.1 kHz Audio) of each incoming call.
• Missed calls shows the start time, calling phone number and type (Standard or
3.1 kHz Audio) of each incoming call that was not received.
• Standard data sessions shows the start time, bytes in, bytes out and estimated charge
of each Standard IP session.
Date and time is the international UTC time, received from the satellite.
For information on the available types of service, see The BGAN services supported by
SAILOR 150 FleetBroadband on page 7.

Note The estimated charge is based on your entries under ADMINISTRATION > Call
charges. Thrane & Thrane A/S does not take responsibility for the correctness of this
estimated charge.

You can sort each of the lists by clicking the title of the column you wish to sort by.
If a list covers more than one page, you can click the relevant link at the bottom of the page, to
go to another page.
When there are more than 100 calls in the total list, the oldest calls are automatically removed
to make room for new calls.

98-129217-E To use the Call log 59

 Chapter 4: To use the web interface

To handle SMS messages

To send an SMS message

Important If the terminal is not online when you attempt to send a message, the message is
moved to the Outbox instead of the Sent folder. Messages in the Outbox are not
automatically sent when the terminal goes online. For further information on the
Outbox, see the next section, Options for messages in the Outbox.
To make sure a message has been sent, check that it has been moved to the Sent
folder.

To send an SMS message from the terminal, do as follows:

1. Click MESSAGES from the left navigation pane.

This page contains new incoming messages.

2. In the left navigation pane, click Write message.

3. Type in the message in the Write new message field.

If the message text is too long for one SMS, the message is sent as two or more SMS
messages. The field below the message field shows the number of SMS messages used to
send the message.

4. Type in the phone number in the Recipient field.

Remember 00 and country code (e.g. 00 45 for Denmark or 00 1 for USA).

5. Select whether or not you want Delivery notification for this SMS message.

98-129217-E To handle SMS messages 60

 Chapter 4: To use the web interface

If you click Yes, the Status column in the Sent folder will show the status of your message
when it has been sent.
You can set up delivery notification generally for all SMS messages. This setting is used by
default when you send a message. For further information, see To configure message
settings on page 63.

6. Click Send.
The message is now sent and moved to the Sent folder.

Options for messages in the Outbox

Messages in the Outbox are messages that have not been sent, e.g. because the terminal was
not online when you attempted to send the messages.
To access the Outbox, click MESSAGES > Outbox from the navigation pane.
You have the following options for messages in the Outbox:
• When the terminal is online, click Resend next to the message you want to send. When
the Write message page opens, click Send.
The terminal now attempts to send the message again. To make sure the message has
been sent, look in the Sent folder.
• Click Delete next to a message to delete it.
• Click Delete all messages in Outbox to delete all the messages.

Options for messages in the Sent folder

The Sent folder contains SMS messages that have been sent. To access the Sent folder, select
MESSAGES > Sent from the navigation pane.
The Status column shows the status of each message if you have selected Delivery notification
when you send the message.
From the Sent folder you have the following options:
• Click Resend next to a message you want to send again.
When the Write message page opens, click Send.
The terminal now attempts to send the message again. To make sure the message has
been sent, look in the Sent folder. There should now be two copies of the sent message.
• Click Forward next to a message you want to forward.
Type in the phone number of the new recipient and click Send.
The terminal now attempts to send the message to the new recipient. To make sure the
message has been sent, look in the Sent folder.
• Click Delete next to a message to delete it.
• Click Delete all sent messages to delete all the messages.

98-129217-E To handle SMS messages 61

 Chapter 4: To use the web interface

To send an SMS message to the terminal

You can send an SMS message to the terminal e.g. from a mobile phone, using one of the
mobile numbers for the terminal. Dial
+ <Mobile number>
The first part of the mobile number is always 870, which is the “country code” for the BGAN
system. If the mobile numbers are listed in the web interface, you can look them up as follows:
Select PHONE BOOK > Mobile numbers. If the mobile numbers are not listed in the web
interface, refer to the documents provided with your airtime subscription.

Note There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.

To receive a message
If a message has arrived, the icon bar at the top of the web interface shows an unopened
envelope. Click the envelope to see the new message(s).
Otherwise, to see new messages click MESSAGES from the left navigation pane.
The page shows new incoming messages.

Note The terminal does not accept more than 100 incoming messages (including read and
unread messages). If you have received 100 messages, you must delete some of them
in order to free space for new messages. Otherwise, the new messages are rejected.

If the message is not an SMS message but information of voice mail, call your Voice mail
service number to hear the Voice mail. The Voice mail service number is normally listed in the
SMS message.
You may also find the Voice mail service number under MESSAGES > Message settings.
Note that the voice mail number is only shown here if it is available on the SIM card. Otherwise,
refer to the information included with your Airtime subscription.

Options for new SMS messages

To see new messages, click MESSAGES from the left navigation pane.
Besides viewing the new messages, you have a number of options for what to do with each
message:
• Click Archive to move it to your Inbox containing read messages.
• Click Reply to reply to a message.
Then type in your reply and click Send.
For information on how to include the original message in your reply, see To set up the
default message options on page 63.
• Click Forward to forward a message to someone.
Then type in the phone number in the Recipient field and click Send.
• If you want to move all the new messages, click Move all new messages to Inbox.

Note New messages cannot be deleted until they have been moved to the Inbox.

98-129217-E To handle SMS messages 62

 Chapter 4: To use the web interface

Options for SMS messages in the Inbox

The messages in the Inbox are the incoming messages that have been read and moved from
the list of new messages (refer to the previous section).
From the Inbox, you have the following options:
• Click Reply to reply to a message.
Then type in your reply and click Send.
For information on how to include the original message in your reply, see To set up the
default message options on page 63.
• Click Forward to forward a message to someone.
Then type in the phone number in the Recipient field and click Send.
• Click Delete to delete the message.
• Click Delete all messages in Inbox to delete all read messages in the Inbox.

To configure message settings

To set up the default message options

You can set up general options for your outgoing messages. These settings apply by default to
all your outgoing messages. Note, however, that you can change the Delivery notification
setting for an individual message. For further information, see To send an SMS message on
page 60.
Do as follows:

1. Select MESSAGES > Message settings from the left navigation pane.

2. If you want to include the original message when you reply, select Yes next to Include
message in reply.

3. Select whether or not you want Delivery notification for SMS messages.
If you click Yes, the Status column in the Sent folder will show the status of your message
when it has been sent.

4. Click Apply.

98-129217-E To handle SMS messages 63

 Chapter 4: To use the web interface

To view or change SMS service centre number

The SMS service centre number identifies the SMS service centre used when you send and
receive SMS messages. The SMS service centre number is stored on the SIM card.
• To see the SMS service centre number, select
MESSAGES > Message settings from the left navigation pane.
• To change the number, click Edit next to SMS service centre, change the number and
click Save. Then click Apply to apply all changes in the page.
The SMS service centre number is provided from your Airtime Provider.

To view the Voice mail number

You get an SMS notification in the web interface when you have received Voice mail. The
Voice mail number is the number you call to hear your incoming voice mail.

Note The Voice mail number is only listed if it is available on the SIM card. Otherwise, refer
to the information included with your Airtime subscription.

To see the Voice mail number, select

MESSAGES > Message settings from the left navigation pane. The Voice mail number
field shows the Voice mail number.

98-129217-E To handle SMS messages 64

 Chapter 4: To use the web interface

To set up the interfaces

The SETTINGS page (Antenna properties)

The SETTINGS page shows properties of the connected antenna.
To access the SETTINGS page, select SETTINGS from the left navigation pane.

Note If the HPA module in the antenna has been exchanged, the Antenna serial number
field shows “0”. You can still see the antenna serial number on the label on the
underneath of the antenna.

98-129217-E To set up the interfaces 65

 Chapter 4: To use the web interface

To configure the LAN interface

Overview

The SAILOR 150 FleetBroadband Terminal has 2 LAN connectors with PoE (Power over
Ethernet).

IP addressing

In the web interface you can set up the Internet connection mode and the IP addressing
between the terminal and devices connected to the terminal. The terminal has a built-in DHCP
server which can be used to dynamically assign IP addresses to devices connected to the
terminal.
The drawing below shows examples of the IP addressing in Router mode (default setup) and
Bridge mode.
5RXWHUPRGH
'HIDXOWVHWXSH[DPSOH

7HUPLQDO
Q '+&3 1$7
'HYLFH DVVLJQHGE\WKH

WHUPLQDOYLD'+&3 %*$1QHWZRUN
 '+&3VHUYHU
P
'HYLFH DVVLJQHGE\WKH
 DVVLJQHGE\WKH%*$1 Q
QHWZRUNYLD'+&3
WHUPLQDOYLD'+&3

%ULGJHPRGHQRFRQQHFWLRQWRWKH%*$1QHWZRUN
([DPSOH

7HUPLQDO
'+&3
%*$1QHWZRUN
Q '+&3VHUYHU
'HYLFH DVVLJQHGE\WKH  Q
WHUPLQDOYLD'+&3 /RFDO,3DGGUHVV

%ULGJHPRGHZLWKDFWLYHFRQQHFWLRQWRWKH%*$1QHWZRUN
([DPSOH


/RFDO,3DGGUHVV

7HUPLQDO %*$1QHWZRUN
 '+&3VHUYHU
'HYLFH DVVLJQHGE\WKH%*$1 Q
QHWZRUNYLD'+&3

This following section describes how to set up local IP address and DHCP. For information on
Router/Bridge mode, see Network user groups on page 69

98-129217-E To set up the interfaces 66

 Chapter 4: To use the web interface

To set up the local LAN IP addresses

CAUTION! All connections to the LAN interface may be affected when you
change the following settings. This also includes your own current connection to
the web interface.

To change the local IP addresses, do as follows:

1. From the left navigation pane, select SETTINGS > LAN.

2. At DHCP status, select Enabled (recommended for most purposes), or Disabled.

• If you select Enabled, the terminal assigns dynamic IP addresses to devices connected
to the terminal.
• If you select Disabled, you need to set up a static IP address in the connected device.

Note A number of IP subnets cannot be used in connected devices because they are
reserved for internal use in the terminal. See List of reserved IP subnets on
page 140.

3. If you want to change the Local IP address and the Netmask of the terminal, type in
the new address and netmask.
The Local IP address is the IP address of the terminal. It is used to access the web
interface. By default, the address is 192.168.0.1 and the netmask is 255.255.255.0.

4. Click Apply.

98-129217-E To set up the interfaces 67

 Chapter 4: To use the web interface

Port forwarding

Port forwarding enables you to set up a server connected to the terminal while the terminal is
in Router mode. Without port forwarding it would not be possible to contact the server from
the Internet.
The terminal is normally in Router mode if you are using the Default network user group. We
recommend using a static public IP address for the terminal in order to provide easy access to
the terminal. For information on how to set up a static IP address, refer to step 5. on page 71 in
the section To set up the Default network user group.
The following example shows how to allow Internet access to a mail server (smtp) connected
to the terminal. The mail server in this example has the IP address 192.168.0.100.

1. Select LAN > Port forwarding in the left navigation pane.

2. Select Enabled to generally enable port forwarding.

3. Type in the Incoming port range.

4. Type in the Destination IP address, which in this example is the IP address of the mail
server: 192.168.0.100.

5. Type in the Destination port range.

6. Repeat step 3. to step 5. to set up port forwarding to additional servers.

98-129217-E To set up the interfaces 68

 Chapter 4: To use the web interface

7. In the Active column, select which ports should have port forwarding activated.

8. Click Apply.
You can now access the mail server from the Internet, using the public IP address of the
terminal. If you do not know the IP address, you can look it up in the DASHBOARD of the web
interface under ONGOING DATA SESSIONS.

To set up the LAN network

Note For most purposes, the default setup is sufficient.

When you access the LAN network settings you are prompted for the Administrator
user name and password.

Network user groups

Two network user groups are available to the users of the terminal:
• The Default group: By default, all users belong to the Default network user group, which
provides a shared Standard connection to the Internet using the built-in router
functionality of the terminal. This group does not allow Bridge mode.
• Group 0: A second group used for Bridge mode connection (Bridge mode is an exclusive
connection, with NAT disabled in the terminal). With Group 0 the Internet connection is
automatically established when the system is ready for transmission.
If you want to have a direct Bridge mode connection use this network user group.

Necessary steps when managing network users

Managing your LAN network users includes the following steps:

1. To define a network user group. See the next sections To set up a Bridge mode
connection or To set up the Default network user group.
The network user groups determine settings such as:
• IP addressing (Static/Dynamic)
• Internet access mode (Router Mode/Bridge Mode/No Internet Access)

2. To identify a network device. See To view network devices on page 75.

The network devices are identified by their IP address, MAC address and (optionally)
device name.

3. To associate the network user group and the network device. See the next section
To set up a Bridge mode connection, step 13.
The network classification table determines which devices should belong to which network
user group. When a network device is connected, the terminal runs through the network
classification table to check if the new connection matches any of the entries in the table.
When a match is found, the terminal establishes a packet data connection (PDP context)
with the settings defined in the belonging network user group, and the device is ready for
use with the terminal.

98-129217-E To set up the interfaces 69

 Chapter 4: To use the web interface

To set up the Default network user group

The Default network user group provides a shared Standard connection to the Internet using
the built-in router functionality of the terminal.
If you want to apply other settings to the Default network user group, do as follows:

1. Select SETTINGS > LAN > Network user groups.

2. When you are prompted, enter the administrator user name and password.
The default user name is admin and the default password is 1234.

3. Click Edit next to the Default user group.

4. Select the type of Internet connection.

Note The Default group cannot be set to Bridge mode. If you want to use Bridge
mode you must use Group 0 (see the previous section).

• Router mode means the connection will be shared with other users, and the NAT
module of the terminal will make the necessary address translations. Use this mode if

98-129217-E To set up the interfaces 70

 Chapter 4: To use the web interface

one or more computers are connected using the LAN interface, and the terminal should
act as a router.
• No Internet access means no connection to the Internet is allowed. Use this setting
e.g. if you are going to use Group 0 to establish a Bridge mode connection.

5. Select Dynamic IP address. This is the IP address used externally on the satellite
network. Refer to the next step for Static IP.

6. If you want to use a static IP address, you must have it included in your airtime
subscription and use that address as follows:
• Leave the setting in step 5. at Dynamic. Do not select Static IP.
• Select SIM default in step 8.
• Type in the APN user name and password from your provider in step 9.
Your terminal will then use the static IP address set up for your SIM card.
Note Static IP is handled by the service provider. Do not type in a static IP
address in the Static IP address field; a manually typed IP address will currently
not be used by the network.

7. Set IP Header compression to Enabled or Disabled.

For information on IP Header compression, see Header compression on page 76.

8. Select the source of the APN (Access Point Name).

There are four options for setting the APN. Unless you have special requirements, it is
recommended to use the SIM default, or to set the common APN to SIM default, and then
select Common here. You have the following options:
• Common. The APN is taken from the Common APN defined under
SETTINGS > Common. Refer to Common interface settings on page 80.
• SIM default. The APN is taken from the SIM card. If you want to use a static IP address
on the external network, select this option either here or in the Common setting.
• Network assigned. The APN is assigned from the network.
• User defined. Type in the APN. APNs are provided from the Airtime Provider.

9. If your APN uses a password, type in the user name and password provided from the
Airtime Provider.
Note If you are going to use the static IP address from your SIM card, the user name
and password are mandatory! See step 6. above.

10. At Automatic activation select whether the connection should be activated

automatically or manually.
• Disabled means you can activate/deactivate the connection from the Dashboard. This
setting is used by default for the Default user group.
• Enabled means the connection is activated automatically as soon as the system is
ready.

11. Click Apply.

12. Reboot the terminal for the changes to take effect.

98-129217-E To set up the interfaces 71

 Chapter 4: To use the web interface

To set up a Bridge mode connection

To set up a Bridge mode connection, do as follows:

1. Select SETTINGS > LAN > Network user groups.

2. When you are prompted, enter the administrator user name and password.
The default user name is admin and the default password is 1234.

3. Click Edit next to Group 0.

If you want, you can change the name of the group to something more meaningful, e.g. to
“Bridge mode”.

98-129217-E To set up the interfaces 72

 Chapter 4: To use the web interface

4. At Status, select Enabled.

5. Select Dynamic IP address.

This is the IP address used externally on the satellite network. Refer to the next step for
Static IP.

6. If you want to use a static IP address, you must have it included in your airtime
subscription and use that address as follows:
• Leave the setting in step 5. at Dynamic, do not select Static IP.
• Select SIM default in step 8.
• Type in the APN user name and password from your provider in step 9.
Your terminal will then use the static IP address set up for your SIM card.

Note Static IP is handled by the service provider. Do not type in a static IP

address in the Static IP address field; a manually typed IP address will currently
not be used by the network.

7. Set IP Header compression to Enabled or Disabled.

For information on IP Header compression, see Header compression on page 76.

8. Select the source of the APN (Access Point Name).

There are four options for setting the APN. Unless you have special requirements, it is
recommended to use the SIM default, or to set the common APN to SIM default, and then
select Common here. You have the following options:
• Common. The APN is taken from the Common APN defined under
SETTINGS > Common. Refer to Common interface settings on page 80.
• SIM default. The APN is taken from the SIM card. If you want to use a static IP address
on the external network, select this option either here or in the Common setting.
• Network assigned. The APN is assigned from the network.
• User defined. Type in the APN. APNs are provided from the Airtime Provider.

9. If your APN uses a password, type in the user name and password provided from the
Airtime Provider.

Note If you are going to use the static IP address from your SIM card, the user name
and password are mandatory! See step 6. above.

10. At Automatic activation select whether the connection should be activated

automatically or manually.
• Disabled means you can activate/deactivate the connection from the Dashboard.
• Enabled means the connection is activated automatically as soon as the system is
ready. This setting is used by default for the Group 0 user group.

11. Click Apply.

Note If both network user groups are enabled and both user groups have Internet
access you will get a warning. Only one group can have Internet access.

98-129217-E To set up the interfaces 73

 Chapter 4: To use the web interface

12. Follow the instructions in the warning and set the Default group to No Internet access, if
you are going to use the Bridge mode connection.
For details on how to set up the Default group, see To set up the Default network user
group on page 70.

13. Select SETTINGS > LAN > Network classification.

The network classification table is used to define which network devices, IP addresses
and/or LAN ports are associated with which network user groups.

14. Click Add to include Group 0 (Bridge mode) in the list.

98-129217-E To set up the interfaces 74

 Chapter 4: To use the web interface

15. Select or type in the parameters you want to associate with your Group 0.
MAC address: If you want only a specific device (MAC address) to belong to Group 0,
you can do one of the following:
• If the device is or has been connected to the terminal, locate the device in the list at the
bottom of the page and click Add next to the device.
• Type in the MAC address in the MAC address field at the top of the page. An asterisk
indicates a “wild card”, which means any MAC address is accepted.
IP address: If you want a specific IP address to belong to Group 0, type in the IP address
in the IP address field. If the field is left empty, any IP address is accepted.
LAN port: If you want devices connected to a specific LAN port to belong to Group 0,
select the port number to use.

16. Click Apply.

Group 0 is now added to the network classification table.
This means that when both network user groups are enabled, the terminal will first search
for a device that matches the criteria set up in the network classification table for Group 0
and assign the Bridge mode connection to this device if possible. If no device matches
these criteria, the Default network user group will be used. Note however that only one of
the network user groups can have Internet access.

17. Reboot the terminal for the changes to take effect.

You should now be able to use your Bridge mode connection. By default, the connection is
automatically activated when the terminal is ready and online, and a matching device is found.

To view network devices

All network devices that are or have been connected to the terminal are listed in the Network
devices page.
To view the list of network devices, select SETTINGS > LAN > Network devices.
If you are prompted, enter the administrator user name and password. The default user name
is admin and the default password is 1234.

98-129217-E To set up the interfaces 75

 Chapter 4: To use the web interface

To lock an IP address to a MAC address

Note You can only lock an IP address to a MAC address if DHCP is enabled (see To set up
the local LAN IP addresses on page 67) and the Internet connection is not a Bridge
mode connection.

When the device is locked to an IP address, the terminal will always assign this IP address to
the MAC address of this device.
To lock a device to its current IP address, click the link next to the device.
The device is then locked to the current IP address and added to the list of locked IP addresses
at the top of the page.
To unlock a device from the IP address, click Delete next to the device in the LOCKED
IP ADDRESSES list.

Definitions for network terms

APN (Access Point Name)

APNs are provided from the Airtime Provider. They may also be defined on the SIM card
The APN is used by the network user to establish a connection to the required external
network. This means that the terminal must know the APN in order to be able to connect to the
external network.

Header compression

The Header of a data packet contains control information belonging to that packet. The
information in the Header can take up a considerable amount of bandwidth. In order to save
bandwidth, you can use Header Compression, meaning you compress the header information,
leaving some of the information out.
You can select whether or not to use Header Compression for your data transmission.

NAT (Network Address Translation)

NAT enables a local-area network to use one set of private IP addresses for internal traffic and
an assigned or static IP address for external traffic. The built-in NAT module in the terminal
makes all necessary address translations between the local-area traffic and the external traffic.
If more than one user is connected, you must select a network user group with Router mode
to use the NAT of the terminal.

98-129217-E To set up the interfaces 76

 Chapter 4: To use the web interface

To enable PPPoE (Point-to-Point Protocol over Ethernet)

What is PPPoE

By using PPPoE, users can virtually “dial” from one machine to another over an Ethernet
network, establish a point to point connection between them and then securely transport data
packets over the connection.
On the equipment connected to the SAILOR 150 FleetBroadband Terminal you must enter a
few settings for your PPPoE connection. For example you need to set up which service to use
and possibly a user name and password. For details, refer to To use PPPoE (Point-to-Point
Protocol over Ethernet) on page 43 and to the documentation for your connected equipment.
On the SAILOR 150 FleetBroadband Terminal you must enable PPPoE before you can establish
a PPPoE connection. Refer to the next section.

To enable PPPoE in the SAILOR 150 FleetBroadband Terminal

To enable PPPoE in the terminal do as follows:

1. Select SETTINGS > LAN > PPPoE.

2. Select Enabled.

3. Select the APN to use for PPPoE. You have the following options:
• SIM default. The APN is taken from the SIM card. This is the recommended option,
unless you have special requirements.
• Network assigned. The APN is assigned from the network.
• User defined. Type in the APN. APNs are provided from the Airtime Provider.

4. Click Apply.

5. Restart the terminal for the setting to take effect.

For information on how to establish a connection with PPPoE, see To use PPPoE (Point-to-
Point Protocol over Ethernet) on page 43.

98-129217-E To set up the interfaces 77

 Chapter 4: To use the web interface

To set up static routing

When you have an external gateway connected to your terminal, the terminal is not
automatically able to “see” the network on the other side of the gateway. However, you can set
up your terminal to communicate with a device on the other side of a gateway, by using Static
routing.
To set up a new device for static routing, do as follows:

1. Select SETTINGS > LAN > Static route.

2. Click Add.

3. Enter the values for your device.

• Destination: The IP address you want to route to.
• Netmask: The netmask you want to route to.
• Gateway: The gateway, e.g. the address of a wireless access point or router to which the
destination device is connected.

4. Click Apply.
The values for the new entry are now in the list. This means that the terminal can
communicate with the destination IP address on the other side of the gateway.

98-129217-E To set up the interfaces 78

 Chapter 4: To use the web interface

To configure the Phone/Fax interface

To configure the Phone/Fax interface do as follows:

1. Select SETTINGS > Phone/Fax from the left navigation pane.

2. If you have additional numbers from your airtime provider and you want to assign them to
the Phone/Fax port, use the Assigned number drop down list to select the number you
want to use.
When this number is called, only the handset connected to that port will ring.

Note To be able to use the additional numbers, you must first

select Use additional numbers in the Multi-voice
page and enter the additional numbers under PHONE
BOOK > Mobile numbers. See Multi-voice on
page 114.

3. Set the call type for incoming and outgoing calls.

The call types are described in more detail in To select the call type on page 25.
• For Incoming calls, you can select Standard or 3.1 kHz Audio or both.
If you select both, any device connected to the Phone/Fax interface will react (ring) on
incoming calls.
If you select e.g. Standard, the Phone/Fax interface will only react on calls made to the
Standard phone number.
• For Outgoing calls, you can select either Standard or 3.1 kHz Audio. The selected type
will be used by default, if possible, for any outgoing call. Note, however, that fax
machines must use 3.1 kHz Audio.

Note You can override the default setting for outgoing calls: Dial 1* (force the call to
Standard) or 2* (force the call to 3.1 kHz Audio) before the number. For further
information, see To override the default outgoing call type on page 26.

4. Click Apply.

98-129217-E To set up the interfaces 79

 Chapter 4: To use the web interface

Common interface settings

Overview

The settings under COMMON are common for all interfaces.

Note In order to use the common Access Point Name for an

interface, you must select Common for the APN setting
when you set up the network user group.

Definition of Access Point Name (APN)

The APN is used by the network user to establish a connection to the required external
network. This means that the terminal must know the APN in order to be able to connect to the
external network.
APNs are provided from the Airtime Provider. They may also be defined on the SIM card.

How to use the common APN

When you configure the APN for your individual network user group, select Common to use
the setting from this page.
If you are using the same APN for both network user groups, it is easier to define it once under
Common, and then simply select Common for the relevant network user groups. Also, if you
change the common APN at a later stage, it is automatically updated for both network user
groups where the Common setting is selected.

To change the common interface settings

To change the common interface settings, do as follows:

1. Select SETTINGS > Common.

98-129217-E To set up the interfaces 80

 Chapter 4: To use the web interface

2. Select the APN. You have the following options:

• SIM default. The APN is taken from the SIM card. This is the recommended option,
unless you have special requirements.
• Network assigned. The APN is assigned from the network.
• User defined. Type in the APN. APNs are provided from the Airtime Provider.

3. Click Apply.

To set up call services

Overview

The setup of call services is also common for all interfaces.

Note The terminal must be registered on the BGAN network before you can set up the call
services in the web interface.

In the web interface you can set up the following supplementary services:
• Call forwarding
• Call barring
• Call waiting
• Line identification
• Closed user group
Note that, depending on the network, some of these call service settings may prevent others
from being activated.
The settings apply for all connected devices using a circuit-switched service.

98-129217-E To set up the interfaces 81

 Chapter 4: To use the web interface

Call forwarding

You can set up the terminal to automatically forward incoming calls to another phone number.
This information is saved in the BGAN network so it is available when the call cannot be put
through and must be forwarded. This service is usually set up by the airtime provider.
To set up call forwarding, do as follows:

1. Select SETTINGS > Common > Call forward from the left navigation pane.

2. Click OK next to Read current settings to display the phone numbers for call forwarding
for the subscription. These numbers are operator controlled and come with your airtime
subscription (default). A message, Operation in progress, please wait, is displayed.

3. For each call type, select Enabled next to the situation(s) in which you want to forward
incoming calls.

Note Forward when busy is not available if Multi-voice is

enabled. This setting must be enabled before enabling
Multi-voice.

4. Next to the enabled items, type in the phone number you want to forward the call to.

5. If you have selected Forward if no reply, select from the drop-down list the period of
time the system should wait before forwarding the call.

6. Click Apply.

98-129217-E To set up the interfaces 82

 Chapter 4: To use the web interface

Call barring

Do as follows to bar incoming and/or outgoing calls to and from the terminal:

1. Select SETTINGS > Common > Call barring from the left navigation pane.

2. Click OK next to Read current settings, to make sure the page is updated.

3. Select which calls should be barred.

4. In the Barring PIN field, type in the PIN for your call barring setup.

Note This is not the SIM PIN entered at startup, but a network PIN which is supplied
together with your SIM PIN.

5. Click Apply.

98-129217-E To set up the interfaces 83

 Chapter 4: To use the web interface

Call waiting

You can set up whether or not you want to receive notification of waiting calls while you are
making a call or transmitting data.
Do as follows:

1. Select SETTINGS > Common > Call waiting from the left navigation pane.

2. Click OK next to Read current settings to make sure the page is updated.

3. For each call type, select Call waiting enabled if you want to get notification of waiting
calls while you are making a call or transmitting data.

4. Click Apply.

Line identification

You can set up the terminal to show your number when you are making a call.
Do as follows:

1. Select SETTINGS > Common > Line identification from the left navigation pane.

2. Select Show my number and click Apply.

98-129217-E To set up the interfaces 84

 Chapter 4: To use the web interface

Closed user group

Your subscription may include one or more closed user groups. A closed user group is a group
of users permitted to make calls to each other but not to users outside the group.
To define the settings for these user groups, do as follows:

1. Select SETTINGS > Common > Closed user group from the left navigation pane.

2. Type in your user group number(s) under Group no.

Your airtime subscription lists your user group number(s).

3. Select which group should be active.

If you select Subscribed, the group(s) included in your subscription will be active.

4. To allow outgoing access for the activated user group, select Outgoing Access under
SETTINGS FOR ACTIVE CLOSED USER GROUP. Note that if you selected Subscribed
above, this setting will not be used.

5. Select Preferential if you want the activated user group to be selected when a member of
a user group does not specify the group number during call set up. Note that if you
selected Subscribed above, this setting will not be used.

6. Click Apply.

98-129217-E To set up the interfaces 85

 Chapter 4: To use the web interface

To manage IP handsets

Overview

The terminal has 2 LAN (PoE) connectors for connection of IP handsets or other IP equipment.
You may connect your IP handsets directly to the LAN interfaces or use a PoE switch to
connect more handsets. The SAILOR FleetBroadband terminal supports connection of up to 4
handsets.
Each handset must have a local number in the range 0501 to 0504 as well as a unique
password. By default, handset numbers are automatically assigned when IP Handsets from
Cobham SATCOM are connected. However, you may want to change the password for the
handset. For further information, see the next section To connect and configure IP handsets.

Note The IP Handset with the local number 0501 is the master handset. This means you
can start/stop data sessions from the terminal with this handset, if the function is
allowed in the User permissions page. See To set up user permissions on page 108.

Note that if you do not want your IP Handsets to automatically be assigned a local
number and password, you can clear the setting Settings > Start up options > Auto BGAN
SIP in the IP Handset menu. This is recommended if you are going to use Voice Distress or
Multi-voice with assigned numbers. See Voice Distress on page 115 and Additional numbers
for Multi-voice on page 37.

To connect and configure IP handsets

Note An IP Handset that is connected to the LAN interface on the terminal is by default
automatically registered in the terminal and assigned the first available local number
and a password, which is the same number as the local number.

If you want to view or change the settings for the new IP handset, do as follows:

1. Connect the IP handset to one of the LAN ports of the terminal.

If it is an IP Handset from Cobham SATCOM, the handset starts up and is automatically
registered and assigned the first available number.

2. In the web interface, select SETTINGS > IP handsets.

98-129217-E To set up the interfaces 86

 Chapter 4: To use the web interface

3. If you want to change the password, click Edit next to the number you want to use.

4. Enter the password you want for your IP handset.

Note The IP Handset from Cobham SATCOM only supports

numbers (no letters) in the password.

5. In the IP handset, enter the local number and the password you just entered in the web
interface. For the IP Handset from Cobham SATCOM do as follows:
a. In the IP Handset, enter the menu system (select Menu) and select SIP to get the list of
profiles.
b. Select the BGAN profile and select Options (left softkey).
c. Select Edit/View and change the user name and password.
Note that the user name is also the local number for the handset.
If you have another IP handset, refer to the manufacturer documentation.

Note For 3rd party handsets: Silence supp Enable must be set
to no in your IP handset. The phone should not stop
sending data packets even though there is silence and no
one speaks.

6. For IP Handsets from Cobham SATCOM: When the terminal and the handset have
recognized each other, a Configure link appears next to the handset in the list.

7. Select Configure next to an IP Handset to access the built-in web interface of the IP
Handset.
The web interface of the IP Handset opens. It is very similar to the web interface of the
terminal, but has a handset icon in the top left corner.
With the web interface of the IP Handset you can access the internal settings of the IP
Handset. For further information, refer to the user manual for the IP Handset.
The handset remains in the list after it is disconnected. When the handset is connected again, it
is automatically recognized and ready for use.

If you want to remove the handset from the list, click Release under Actions (the Release link
only appears when the handset is disconnected).

98-129217-E To set up the interfaces 87

 Chapter 4: To use the web interface

To set the call types for IP handsets

In the Call settings page you can set the call types for each local number and see whether
Restricted dialing is enabled for that number. For further information on Restricted dialing, see
Restricted dialing on page 113.
To set the call types for IP handsets, do as follows:

1. Select SETTINGS > IP handsets > Call settings.

2. If you have additional numbers from your airtime provider and you want to assign them to
the IP handsets, use the Assigned number drop down list to select the number you want
to use for each handset.
When this number is called, only the assigned handset will ring.

Note To be able to use the additional numbers, you must first

select Use additional numbers in the Multi-voice
page and enter the additional numbers under PHONE
BOOK > Mobile numbers. See Multi-voice on
page 114.

3. For each handset, select the call types you want to enable for incoming and outgoing calls.
The call types are described in more detail in To select the call type on page 25.
• For Incoming calls, you can select Standard or 3.1 kHz Audio or both.
If you select both, the handset will react (ring) on any incoming call.
If, for example, you select Standard, the handset will only react on calls made to the
Standard phone number.
• For Outgoing calls, you can select either Standard or 3.1 kHz Audio. The selected type
will be used by default, if possible, for any outgoing call.

4. Click Apply.

98-129217-E To set up the interfaces 88

 Chapter 4: To use the web interface

To set up the IP Handset compatibility

Note This setting only applies to the IP Handset from Cobham SATCOM.

If you connect your IP Handset(s) to the terminal through a separate router with NAT, you
must use IP Handsets with software version 1.8 or newer and set up the handset compatibility
in the web interface of the terminal as described below.
To see the software version of your IP Handset, select MENU > Status > Software version
in the IP Handset.
To change the IP Handset compatibility, do as follows:

1. Select Settings > IP handsets > Server settings.

2. Select the IP Handset compatibility as follows:

• If you connect your IP Handset(s) through a separate router with NAT, select
Version 1.8 or newer and use IP Handsets with software version 1.8 or newer.
• If you connect your IP Handset(s) directly to the terminal or through a switch without
NAT, select Version 1.7 or older. In this case you can use IP Handsets with any software
version.

98-129217-E To set up the interfaces 89

 Chapter 4: To use the web interface

To configure the discrete I/O interface

I/O pins and their functions

The I/O interface on the terminal has 5 configurable I/O pins. You can set up the function of
each pin in the web interface. The default functions of the I/O pins are as follows:
Pin 1: Ringer output.
Pin 1 acts as a built-in switch in the terminal. You can configure Pin 1 to be Normally closed or
Normally open.
• Normally closed (default):
The internal switch at pin 1 is normally closed (pin 1 is connected to ground). When the
terminal is notified of an incoming call from the satellite interface, the switch opens (no
connection to ground). When the call is answered, or the caller gives up and releases the
call, the switch is closed again.
• Normally Open:
The internal switch at pin 1 is normally open (no connection to ground). When the
terminal is notified of an incoming call from the satellite interface, the switch is closed (pin
1 is connected to ground). When the call is answered, or the caller gives up and releases
the call, the switch is opened again.
Pin 2: Warning/Error output.
Pin 2 acts as a built-in switch in the terminal. Pin 2 can be used to provide an external signal
that indicates active warning/error condition(s). You can configure pin 2 to be Normally closed
or Normally open.
• Normally Closed (default):
The internal switch at pin 2 is normally closed (pin 2 is connected to ground). When an
alarm occurs, the switch opens (no connection to ground). The switch is closed again when
all warnings/errors are cleared.
• Normally Open:
The internal switch at pin 2 is normally open (no connection to ground). When an alarm
occurs, the switch is closed (connected to ground). The switch is opened again when all
warnings/errors are cleared.
Pin 3: Mute output.
Pin 3 acts as a built-in switch in the terminal. Pin 3 can be used to provide an external signal
that is active during a phone call. The signal can be used to mute external equipment. You can
configure pin 3 to Normally closed or Normally open.
• Normally Closed (default):
The internal switch at pin 3 is normally closed (pin 3 is connected to ground). During
phone calls, the switch opens (no connection to ground). When the call is ended, the
switch is closed again (connected to ground).
• Normally Open:
The internal switch at pin 3 is normally open (no connection to ground). The switch is
closed (connected to ground) during phone calls. When the call is ended, the switch opens
again (no connection to ground).
Pin 4: Radio silence input.
Activation of this pin causes the system to assume radio silence, i.e. to stop all transmission
from the system. The terminal gracefully closes all open connections, and deregisters from the

98-129217-E To set up the interfaces 90

 Chapter 4: To use the web interface

BGAN network. No transmission is allowed until the pin is deactivated. You can configure pin 4
to Active low or Active high.
• Active low (default): Connect pin 4 to ground (< 1.2 V DC) when it should be activated.
• Active high: Connect pin 4 to ground (< 1.2 V DC). When it should be activated, disconnect
it from ground.
Pin 5/8: Ignition input.
The ignition function can be used to turn on/off the terminal by means of an external signal.
The external signal that triggers the ignition function can be either positive DC voltage or
ground. The ignition function uses pin 5 together with pin 8 (DC in). Connect the appropriate
pin to the ignition switch as follows:
• Active high (default): Connect pin 5 permanently to Ground. Connect pin 8 to positive DC
voltage (10.5-32 V DC) when the ignition is on. To switch off, disconnect pin 8 from the
positive DC voltage.
• Active low: Connect pin 8 permanently to positive DC voltage (10.5-32 V DC). Connect
pin 5 to Ground (< 1.2 V DC) when the ignition is on. To switch off, disconnect pin 5 from
ground.
Pin 6: Ground.
(Non-configurable) Pin 6 can be used as an external connection to ground. Pin 6 is connected
to Ground inside the terminal.
Pin 7: DC output.
(Non-configurable) Pin 7 can be used as a DC output. The voltage on pin 7 is 9-15 V and the
output can supply up to 50 mA. Pin 7 can be used as power supply to a relay, ringer or similar.

98-129217-E To set up the interfaces 91

 Chapter 4: To use the web interface

To configure the I/O interface

To configure the I/O pins, do as follows:

1. Select SETTINGS > Discrete I/O.

2. For each pin you want to use, select Enabled.

3. For each pin, select the function of the pin. Refer to the previous section, I/O pins and
their functions on page 90.

4. If you use the Ignition function and you want the terminal to stay on for a few minutes
after the Ignition is switched off, enter the number of minutes under DELAYED
SHUTDOWN.
For further information on the Ignition function, see To use the ignition system on
page 13.

5. If you use a ringer output, select the incoming call types that should activate the ringer
under RINGER OUTPUT.

6. If you use a Mute output, select the call types (both incoming and outgoing) that should
activate the Mute function under MUTE OUTPUT.

7. Click Apply.

98-129217-E To set up the interfaces 92

 Chapter 4: To use the web interface

To set up Tracking
The SAILOR FleetBroadband system can be used for tracking purposes. You can set up the
terminal to report to a server at certain time intervals or after moving a specified distance.
To set up tracking, do as follows:

1. Select SETTINGS > Tracking.

2. Type in the Server IP address, Server port, Client port and Encryption key for your
server connection.
• IP address. The IP address of the server that the SAILOR FleetBroadband terminal will
report to.
• Server port. Port number on the server. Default number is 7474.
• Client port. Port number on the SAILOR FleetBroadband terminal. Default number is
7475.

98-129217-E To set up the interfaces 93

 Chapter 4: To use the web interface

• Encryption key. A supplied 128 bit key which must match on both the client and
server side.

3. To allow remote control of the tracking settings from the tracking server, select Yes at
Allow remote control.
This means the SAILOR FleetBroadband terminal will accept commands from the specified
tracking server, for example to change reporting intervals or start/stop reporting.

4. Select the APN to use for Tracking. You have the following options:
• Common. The APN is taken from the Common APN defined under
SETTINGS > Common. Refer to Common interface settings on page 80.
• SIM default. The APN is taken from the SIM card. This is the recommended option,
unless you have special requirements.
• Network assigned. The APN is assigned from the network.
• User defined. Type in the APN. APNs are provided from the Airtime Provider.

5. Under Position reports, select the report type you want to use.
• Compressed. Only latitude and longitude are reported.
• Extended. Apart from latitude and longitude, heading and altitude are also included.
• ECEF. The same information as Extended, but position and speed data are 3D (ECEF
coordinates).

6. Under Interval report, select Enabled or Disabled and type in the interval between the
reports.

7. Under Distance report, select Enabled or Disabled and type in the following:
• When moved. Enter the distance the vessel should be moved before the
SAILOR FleetBroadband sends a report.
• Max one report per. Enter the minimum time that should pass between two reports.
Example: The distance is set to 1000 m and the time is set to 15 minutes. The
SAILOR FleetBroadband system has moved 1000 m since last report, but only
5 minutes have passed. A report will not be sent until 15 minutes have passed.

8. Click Apply.

98-129217-E To set up the interfaces 94

 Chapter 4: To use the web interface

To upload software

Introduction
The next pages describe how to upload software from your computer to the terminal and how
to download the latest software version from the Internet to your computer.
You can upload software from your computer to the terminal without the PIN. However, if
your SIM card requires a PIN and the PIN is not entered, you must enter the Administration
user name and password.

To upload software from your computer

To upload software from your computer to the terminal, do as follows:

1. Download the new software as described in the next section, or acquire the software from
Thrane & Thrane A/S and save it on your computer.

2. Open the web interface and do one of the following:

• If the PIN has been accepted (or a PIN is not required), select SETTINGS > Upload
from the left navigation pane.
• If a PIN is required and the PIN has not been entered, select ADMINISTRATION, enter
the Administration PIN and password and click Logon.
The default user name is admin and the default password is 1234.
Then select Upload from the left navigation pane.

98-129217-E To upload software 95

 Chapter 4: To use the web interface

The UPLOAD page opens.

3. In the field UPLOAD SOFTWARE TO TERMINAL, click Browse...

4. Browse to the new software version and accept it.

5. Click the Upload button.

Note that the upload procedure takes a couple of minutes.

Note When upload is done, your terminal automatically restarts with the new software.

98-129217-E To upload software 96

 Chapter 4: To use the web interface

To download software from the Internet

Important The terminal uses your BGAN airtime subscription to download the new software
from the Internet. Note that it can take several minutes to download the
software.
If you don’t want to use airtime you can acquire the software from Cobham
SATCOM, save it on your computer and then connect the computer to the
terminal.

To download the latest software from the Internet to the terminal, do as follows:

1. Make sure you have a connection to the Internet from your terminal.

2. Open the web interface and select SETTINGS > Upload from the left navigation pane.

3. Click Check for updates.

The terminal will now connect to the Internet through the BGAN network, using your
airtime subscription. It may take a minute or two to obtain the new software version.
When the new software version is found, the web interface shows the new software
version and a link where you can download the software.

4. Click the link to download the new software to your computer.

After you have saved the software, follow the procedure in the previous section (To
upload software from your computer) to upload the software from the computer to your
terminal.

98-129217-E To upload software 97

 Chapter 4: To use the web interface

To select the preferred BGAN satellite

Overview

By default the terminal is set up to automatically find the most appropriate satellite to connect
to (“Auto” mode). However, if you are located in an area with more than one BGAN satellite
available, you can select the satellite you prefer to use when the terminal registers on the
BGAN network.

To select the preferred BGAN satellite

To select the preferred BGAN satellite, do as follows:

1. Select SETTINGS > Satellite selection from the left navigation pane.

2. Select the satellite you prefer to use.

If you select Auto (the default setting) the SAILOR 150 FleetBroadband System
automatically uses the most appropriate satellite.

Important If you have any ongoing calls or data sessions, they will be terminated when
you click Apply!

3. Click Apply.
The SAILOR FleetBroadband terminates all ongoing connections and deregisters from the
current satellite before it registers on the new satellite.

Note If you have selected one of the satellites, your SAILOR 150 FleetBroadband System
will only try to register on the selected satellite. This means that if the antenna is
outside the coverage area for that satellite, the SAILOR 150 FleetBroadband System
will not be able to register with the BGAN network.

98-129217-E To select the preferred BGAN satellite 98

 Chapter 4: To use the web interface

To select the language

The default language of the web interface is English. You can change the language to French,
German, Russian, Spanish, Mandarin (Chinese) or Japanese.
To change the language, do as follows:

1. Select SETTINGS > Language.

2. Select a language from the list.

3. Click Apply.

98-129217-E To select the language 99

 Chapter 4: To use the web interface

Administration

To access the administration settings

To log on

The Administration settings require an Administration user name and password. To log on as
administrator, do as follows:

1. Select ADMINISTRATION from the left navigation pane.

2. Enter the Administration user name and password.

The default user name is admin and the default password is 1234.

If you have forgotten the administrator password, you can click the link at the bottom of
the page to reset the password. For further information, see the next section To reset the
administrator password. The old user name and password will apply until you have
finished the reset procedure.

3. Click Logon.
The Administration page is now updated to let you change the user name and password,
Save/load a configuration or log off Administration.

98-129217-E Administration 100

 Chapter 4: To use the web interface

To reset the administrator password

If you have forgotten the administrator password, do as follows:

1. Contact your supplier for a reset code.

Please report the serial number and IMEI number of the terminal.
You can find the serial number and IMEI number in the Dashboard.

2. Click the link Forgot administrator password? at the bottom of the ADMINISTRATOR
LOGON page (see the previous section).

3. Type in the reset code obtained from your supplier and click Reset.

4. Type in the user name admin and the default password 1234.

5. Click Logon.
For information on how to change the password, see the next section To change the
administrator password.

98-129217-E Administration 101

 Chapter 4: To use the web interface

To change the administrator password

To change the administrator password, do as follows:

1. After you have entered the administrator user name and password in the
ADMINISTRATION page, locate the section Change administrator logon.

2. Type in the existing user name.

3. Type in the new password and retype it on the next line.

4. Click Change.
At the next logon the new password is required.

98-129217-E Administration 102

 Chapter 4: To use the web interface

To save a configuration to a file

If you need to reuse a configuration in another terminal of the same type and software
version, you can save your current configuration to a file, which can then be loaded into the
other terminal.

Note Configuration files can only be exchanged between

terminals with the same software version!

To save your current configuration to a file, do as follows:

1. In the ADMINISTRATION page, under Configuration, click Save.

2. Accept the default destination file name or type in the destination file name and location.

3. Click OK.
The configuration is now saved to a file. This file is used to load the configuration into
another terminal. See the next section.

To load a configuration from a file

To load a configuration from a file, do as follows:

1. In the ADMINISTRATION page, under Configuration, click Browse...

2. Select the file you want to import and click Open.

3. Click Load.
The new configuration is now loaded into your terminal.

To log off administration

If you have not entered anything for 30 minutes under ADMINISTRATION, you are logged off
automatically.
To log off manually, click Logoff under administrator logoff in the ADMINISTRATION page.

98-129217-E Administration 103

 Chapter 4: To use the web interface

Call charges
If you know the tariff for your subscribed services, you can enter these tariffs in the web
interface and automatically calculate the charges for your calls and data sessions.
To enter the call tariffs, do as follows:

1. From the left navigation pane, select ADMINISTRATION > Call Charges.

2. Select the currency from the Currency drop-down list.

3. Enter the tariff for each of the services.

4. Click Apply.
The entered tariffs are used to estimate the charges for calls and data sessions. The
estimated charge is listed for each call or data session in the call log. For further
information, see To view the lists of calls and data sessions on page 59.

Log handling
To clear the logs of the terminal and/or reset the counters for the time connected, do as
follows:

1. From the left navigation pane in the ADMINISTRATION page, select Log Handling.

98-129217-E Administration 104

 Chapter 4: To use the web interface

2. To clear the Call log, click OK next to Clear call log?.

3. To clear the total counters, click OK next to Clear total counters?.

This will reset the Time connected counters on the Calls page.

Data limits
You can set a limit for the use of data services with the SAILOR FleetBroadband system.
Once the entered limit is reached, the connection is automatically stopped. This is recorded in
the menu CALLS, which contains a call log in which you can see information on data sessions.
To continue using the data service you must click on the desired connection on the Dashboard
to start a new connection.

Note If you set a data limit for the Standard data connection, automatic activation of the
Standard data connections is disabled.

To set data limits, do as follows:

4. From the left navigation pane in the ADMINISTRATION page, select Data limits.

5. Select Close after to close automatically after a fixed amount of data.

Then type in the number of mega bytes (MB) allowed.

6. Click Apply to save the settings.

If you have entered the call charges in the menu Call charges, the system automatically
calculates and displays the maximum charges for your data sessions.
Note Cobham SATCOM does not take responsibility for the correctness of the estimated
charges. This calculation is only an estimate of the charge, based on the tariff entered
by the user. The airtime provider may have different methods to calculate the charge.

98-129217-E Administration 105

 Chapter 4: To use the web interface

To set up the use of a SIM PIN in the terminal

To enable or disable the use of a SIM PIN

To enable or disable the use of a PIN to access the terminal, do as follows:

1. Select ADMINISTRATION > SIM PIN.

2. Under REQUIRE PIN select Enabled or Disabled.

• If you select Disabled you can access and use the terminal without a PIN.
• If you select Enabled you must enter a PIN before you can change settings or make calls
or data sessions.

3. Click Apply.
The new PIN settings will take effect at next power on.

98-129217-E Administration 106

 Chapter 4: To use the web interface

To change the SIM PIN

To change the PIN used to access the terminal, do as follows:

1. Select ADMINISTRATION > SIM PIN.

2. Under CHANGE PIN type in the Old PIN.

3. Type in the New PIN and retype it on the next line.

4. Click Apply.
The new PIN settings will take effect at next power on.

98-129217-E Administration 107

 Chapter 4: To use the web interface

To set up user permissions

You can allow or deny users who are not administrators access to certain functions and make
these pages read-only. This is useful if you want to protect the system against unintended
changes. Study this screen thoroughly and decide to which areas of the system you want to
give non-administrator users access. To set up the user permissions, do as follows:

1. From the left navigation pane, select ADMINISTRATION > User permissions.

2. For each item under ALLOW USERS TO:, select

• yes to allow access or
• no to block access to the settings.
Change general settings means change the selection of satellite.
Control connections from IP handsets means to start/stop data sessions using the
main IP Handset from Cobham SATCOM (the handset with the number 0501).

3. At ALLOW AT COMMANDS ON:, select

• yes to allow the use of AT commands on the LAN interface, or
• no to block the use of AT commands on the LAN interface.

98-129217-E Administration 108

 Chapter 4: To use the web interface

Note This setting does not take effect until the terminal is restarted.

AT commands are low-level commands used to control modems, in this case the
SAILOR 150 FleetBroadband Terminal. They are typically used during service and
maintenance or when troubleshooting the terminal.

4. Click Apply.
The settings to which access is denied are now greyed out for the non-administrator user.

Remote management
You can set up the terminal so that it can be controlled from a remote location, either using the
web interface or AT commands.
To set up the terminal for remote management, do as follows:

1. From the left navigation pane, select ADMINISTRATION > Remote management.

2. Select whether remote access should be Enabled or Disabled for the web server and/or
for AT commands.

3. Type in the Incoming port numbers to use for the web server and for AT commands.

98-129217-E Administration 109

 Chapter 4: To use the web interface

Note The port number must be available at your service

provider.

4. Under TRUSTED IP ADDRESSES, type in the IP addresses of the devices you want to
give access to the terminal.

5. Click Apply.
If Static IP is included in your airtime subscription, we recommend using this static public IP
address for the terminal in order to provide easy access to the terminal.

Note You must activate a data connection in the terminal before

you can access the terminal.

After preparing the terminal and activating the connection you can access the terminal from
one of the trusted IP addresses, using the incoming port defined in the Incoming port field.
• For information on how to prepare the terminal for remote activation of a data
connection, see the next section.
• For information on how to access the terminal, see To access the terminal from a remote
location on page 41.
• For information on how to set up a static IP address, refer to step 5. on page 71 in the
section To set up the Default network user group.

Remote activation
If you want to remotely control the terminal, it must have activated a connection. You can do
this by sending an SMS to the terminal. The terminal must be powered up and logged on to the
satellite services to receive the SMS and then start the connection. The SMS activation is
always protected by a password. You can set up the terminal to send an SMS confirmation on
the status of the connection, whether it is activated successfully or the activation failed.
Note The terminal must be logged on to the satellite services
to receive and accept an activation SMS. If the SMS is
considered too old or sent before the terminal has been
switched on and has logged on, the SMS will be ignored.

Important This service is available if the service provider has

an interoperability agreement with Inmarsat that
allows for roaming. If in doubt, contact your service
provider.

To set up the terminal for remote activation with SMS, do as follows:

98-129217-E Administration 110

 Chapter 4: To use the web interface

1. From the left navigation pane, select ADMINISTRATION > Remote activation.

2. Select whether remote activation should be Enabled or Disabled.

3. Select whether confirmation by SMS should be Enabled or Disabled.

4. Enter the password. It can be up to 32 characters long. The characters 0-9, a-z and A-Z are
allowed. The password is mandatory and must match the password in the activation SMS.

5. Enter at least one trusted mobile number from which the terminal accepts an activation
SMS. If no numbers are entered the feature is disabled automatically. Use the wild card *
to accept a range of trusted numbers.
Mobile number with
Mobile numbers accepted
wild card

00453955880* 004539558800 to 004539558809

0045395588* 004539558800 to 004539558899

6. Click Apply to save the new settings.

For information on how to send an activation SMS, see To activate a data connection with an
SMS on page 41.

98-129217-E Administration 111

 Chapter 4: To use the web interface

Link monitoring
You can monitor the external IP connection of the SAILOR FleetBroadband system using the
link monitoring feature. With this feature activated, the terminal will send out ping commands
(ICMP Echo Requests) to a server of your choice.

Note Link monitoring is only performed on data connections with the Default network user
group (see Network user groups on page 69). This data connection must be activated
before link monitoring can start.

To set up link monitoring, do as follows:

1. From the left navigation pane, select ADMINISTRATION > Link monitoring.

2. Select Enabled if you want to enable Link monitoring.

3. Select the Interval between each ping.

4. Select the number of Retries before the terminal reboots.

5. Type in the Primary and optionally the Secondary IP address.

This is the IP address of the server(s) to which the terminal will send ping commands.

Note Use a server that is reliable and that supports and responds to ICMP Echo
Requests.

6. Click Apply.
When a data session is started with the Default network user group, the terminal will start
sending ping commands to the Primary IP address the number of times specified at Retries. If
no response is received, it will send the same number of ping commands to the Secondary IP
address, if available. If no response is received here either, the terminal will reboot.

98-129217-E Administration 112

 Chapter 4: To use the web interface

Restricted dialing

In order to manage the use of the system efficiently you can set up the terminal to limit all
calls to allowed numbers or numbers in the phone book. This feature can be enabled for each
connected handset separately. Each handset has its own local number.
To set up the terminal for restricted dialing, do as follows:

1. From the left navigation pane, select ADMINISTRATION > Restricted dialing.

2. Select whether restricted dialing should be Enabled or Disabled.

3. Type in the allowed numbers or masks in the entry fields.

The numbers or masks must be max. 32 digits and may start with +. No other special
characters are allowed. A mask is the first part of a phone number, and it covers all
numbers that start with that first part. See the example below.

Mask Numbers accepted

00453955880 004539558800 to 004539558809

+45395588 004539558800 to 004539558899

4. Select whether outgoing calls should be limited to the numbers in the terminal phone book
(Enabled) or not (Disabled).

5. Check which local numbers are available in your system. Then select for which local
numbers you want to enable the restriction.

6. Click Apply to apply the new settings.

98-129217-E Administration 113

 Chapter 4: To use the web interface

Multi-voice
If you wish to have more simultaneous voice calls, you can add Multi-voice to your airtime
subscription. When Multi-voice is enabled in your terminal, you can have up to 4 simultaneous
calls using IP Handsets.

Enabling Multi-voice

Note You must have Multi-voice in your airtime subscription and

the software version of the IP Handsets must be at least
version 1.13, in order to support the Multi-voice function.

To enable Multi-voice in your SAILOR FleetBroadband system, do as follows:

1. From the left navigation pane, select ADMINISTRATION > Multi-voice.

2. To use the SAILOR FleetBroadband Terminal for Multi-voice, select Multi-voice.

If you want to use an external PBX, select Using external Multi-voice PBX and select
the interface used to connect the PBX to the terminal (for SAILOR 150 FleetBroadband
only Phone/Fax can be selected). See the manufacturer documentation for your Multi-
voice PBX.

3. If you want to assign additional numbers, select Use additional numbers.

Note You must have additional numbers in your subscription and enter the
additional numbers under PHONE BOOK > Mobile numbers. Then you can
use the setup page for your handset interface to assign the additional numbers
to the handsets you want to be able to call directly. See Handset contexts with
additional numbers on page 34.

4. The VoIP APN used for Multi-voice automatically appears in the APN field. You can type in
another APN if necessary. You find the Multi-voice APN name in your subscription
documentation.

5. Click Apply.

98-129217-E Administration 114

 Chapter 4: To use the web interface

Voice Distress

Note You must have Voice Distress in your airtime subscription

and the software version of the IP Handset used for Distress
must be at least version 1.12, in order to support the Voice
Distress function.

Important To make sure the Distress IP handset always keeps the

same handset number, we recommend clearing the
setting Settings > Start up options > Auto BGAN
SIP in the menu system of the IP Handset used for
Voice Distress, and assigning the number and password
manually. See the user manual for the IP Handset and
To connect and configure IP handsets on page 86.

To set up the terminal for Voice Distress, do as follows:

1. Connect your Voice Distress system as described in the manual for the Voice Distress
system.

2. From the left navigation pane, select ADMINISTRATION > Voice Distress settings.

3. Select the IP handset number that you are using for Voice Distress.

4. Select Enabled and click Apply.

5. Reset the terminal.

To check that the system is configured correctly, look at the Distress IP Handset and the Alarm
Panel.
• the Distress IP Handset display should show (designated for Distress), and
• the Alarm panel should show FB  (connected to a FleetBroadband terminal).

98-129217-E Administration 115

 Chapter 4: To use the web interface

Antenna RF noise filter

The SAILOR FleetBroadband system has a built-in filter that makes it resilient to interference
from terrestrial mobile systems that operate inside the Inmarsat band and that may be located
near the coast.

Note We recommend leaving this setting as is (Auto). By default,

the filter is automatically activated when the
SAILOR FleetBroadband system is subjected to interference.

To set up the Antenna RF noise filter, do as follows:

1. From the left navigation pane, select ADMINISTRATION > Antenna RF noise filter.

2. Select Auto, On or Off.

• Auto. The filter is automatically activated when the SAILOR FleetBroadband is
subjected to interference from terrestrial mobile systems.
• On. The filter is always active.
• Off. The filter is never active.

3. Click Apply.

Note The L-Band interface is disconnected when the Antenna RF

noise filter is active.

98-129217-E Administration 116

 Chapter 4: To use the web interface

Positioning system

Note This feature is only available if the GNSS module is installed

in your terminal. If in doubt, ask your distributor.

The SAILOR FleetBroadband uses the GPS positioning system by default, but you can select
between GPS, Beidou, GPS and Beidou, and GPS and GLONASS.

1. From the left navigation pane, select ADMINISTRATION > Positioning system.

2. From the drop-down list, select the positioning system(s) you want to use.

3. Click Apply.

Note If you move outside coverage of the selected system, you

will eventually lose connection to the satellite network. The
Position field in the Dashboard of the web interface will
show “Acquiring”.

98-129217-E Administration 117

 Chapter 4: To use the web interface

Help desk and diagnostic report

To access the Help desk

If you need help with airtime-related issues you may call the Help desk. By default, the
Help desk is the phone number for your Airtime Provider, if it is available on the SIM card.
To access the Help desk, select HELP DESK from the left navigation pane.

If the Help desk number is available on the SIM card, the number is displayed as a link. To
change the number, click the link, change the number and click Apply.
If you need help with terminal- or antenna-related issues call your local distributor.

To generate a diagnostic report

The diagnostic report contains relevant information for troubleshooting. When you contact
your distributor for support, please enclose this file.
To generate a diagnostic report, do as follows:

1. Click Generate report from the HELP DESK page.

In some browsers the file may open directly in your browser.

Note It normally takes about 1 minute, sometimes longer, to generate the report. The
report may open in your browser while being generated. Wait until the report is
finished before you save the file.

To save the file, select File > Save As in your browser.

2. Choose a location for the file and save it.

98-129217-E Help desk and diagnostic report 118

 Chapter 4: To use the web interface

Event logging and self test

To view the Event list or the Event log

Overview

When an event is registered, the web interface shows an event icon in the icon bar as long
as the event is active.
The Event list only shows events that are currently active, whereas the Event log shows the
history of events that have occurred.

Event list

To view the event list, click the event icon from the icon bar at the top of the web interface, or
select HELPDESK > Event list from the left navigation pane.

The Event list page shows a detailed list of active events including the time of the first
occurrence, ID and severity of the event message, and a short text that describes the error. For
more information on the event messages, refer to Event messages on page 130.

Event log

The Event log shows the same information as the Event list, but also includes events that
occurred in the past and are no longer active. Additionally, it lists events of informational
character that describe normal phases of operation for the terminal.
To view the Event log, select HELPDESK > Event log from the left navigation pane.

Self test
The Self test performs system test on the SAILOR 150 FleetBroadband System, similar to the
tests that are performed during the Power On Self Test (POST).

Important The terminal must reboot to perform the self test. All ongoing calls or data
sessions will be terminated.

To activate a Self test, do as follows:

1. Select HELPDESK > Self test.

98-129217-E Event logging and self test 119

 Chapter 4: To use the web interface

2. Click Self test.

3. Click OK in the Warning dialog.

The terminal now reboots and performs a self test.

Extended status
To see the Extended status page, select HELPDESK > Extended status.
To view updated information on the Extended status page, click Refresh.
The Extended Status page shows the following information:
• The antenna Product ID (must always be TT-3050C).
• The status of the connection to the air interface (IAI-2). This field should normally show
“Registered”, unless the system is still in the startup process.
• Ongoing data sessions (IP address) and connection status, e.g. Active or Suspended.
• Ongoing calls and their connection status.

Site map
The web interface also offers a site map page. Use this page to get an overview of the
submenus.
To access the site map, select SITE MAP from the left navigation pane.
Click on items in the site map to go directly to the relevant location.

98-129217-E Site map 120

 Chapter 5

Maintenance and troubleshooting 5

This chapter gives guidelines for troubleshooting and provides an overview of the different
means of status signalling. It has the following sections:
• To get support
• To upload software using the web interface
• To upload software using the TMA
• Part numbers
• Troubleshooting guide
• Status signalling
• Logging of events
• Reset button
• List of reserved IP subnets

To get support

Overview
If this manual does not provide the remedies to solve your problem, you may want to contact
your Airtime Provider or your local distributor.

Airtime support
If you need assistance from your Airtime Provider, please call the help desk.
To see the help desk number, enter the web interface of your terminal and select HELP DESK.
This help desk number is either taken from the SIM card or entered manually. If no number is
available under HELP DESK, check your Airtime subscription documents for a contact number.

System support
If you need assistance with problems caused by the terminal or antenna, please call a
distributor in your area.
You may also check the service and support site at www.cobham.com/communications-and-
connectivity/satcom. Select Service and Support > AVIATOR, EXPLORER, SAILOR, Sea
Tel Service and Support.

98-129217-E To get support 121

 Chapter 5: Maintenance and troubleshooting

To upload software using the web interface

To view software version status

To view the version of the embedded software in the terminal, do as follows:

1. Connect a computer.

2. Enter the web interface and see the Software version field in the Dashboard.

To upload software using the web interface

You can upload software using the web interface. If you have an administrator user name and
password you do not need to insert a SIM card nor to enter the PIN to be able to upload
software. For further information, see To upload software on page 95.

To upload software using the TMA

To install the TMA

Note The TMA (ThraneLINK Management Application) must be

at least version 1.02 in order to work with BGAN.

PC requirements
• Standard PC with Windows 7, 8, 10, Vista or XP, and Ethernet connection.
• Make sure that you have administrator rights for the PC.
Installation
To install the TMA, do as follows:

1. Go to www.cobham.com/communications-and-connectivity/satcom.

2. Select Service and Support.

3. Select AVIATOR, EXPLORER, SAILOR, Sea Tel Service and Support and then 24-7
Self Service Centre / Technical Downloads.

4. Select Downloads > Maritime > ThraneLINK Management Application >

Software.

5. Locate the TMA software package and download it to your PC.

6. Extract the files from the zip file.

7. Click setup.exe to start the installation wizard.

On Windows Vista/7/8/10, when prompted, select Yes to allow the installation to make
changes to the computer.

98-129217-E To upload software using the web interface 122

 Chapter 5: Maintenance and troubleshooting

8. Follow the instructions in the wizard.

When the wizard is complete an icon appears on your PC desktop. You can also find the
TMA under Programs > Thrane > TMA.
If you have problems with your Firewall settings, please refer to the TMA quick guide, available
on the Self Service Center under Downloads > Maritime > ThraneLINK Management
Application > Manuals.

To update software with the TMA

To update software in a ThraneLINK product, do as follows:

1. Connect the PC to the LAN with the ThraneLINK products for which you want to update
software.

2. Click the TMA icon on the PC’s desktop. The program starts and displays the ThraneLINK
products found on the network.
If a Windows Security Alert pops up click Allow access (Windows 7) or Unblock
(Windows XP).

3. Insert a USB memory stick with the new software version (placed in the root) into a USB
connector in the PC. 1
The TMA automatically discovers the new software version(s) and a software update
icon flashes next to the unit(s) for which the software can be installed.

4. From the main page of the TMA, select the product you want to update.

5. Select Software update at the bottom of the product page.

Check that the new software version is correct.

6. Select Update.
The progress of the software update is shown in percent under the product icon. When
installation is completed, a check mark appears instead.

1. If the new software is not automatically found, you can point to the location of the
software. Select the tool icon in the Software update page, select Search for
software and enter the location of the software.

98-129217-E To upload software using the TMA 123

 Chapter 5: Maintenance and troubleshooting

Part numbers

System units

TT-3744A SAILOR 150 FleetBroadband System

Item Part number

SAILOR 150 FleetBroadband Antenna 403050C

SAILOR 150 FleetBroadband Terminal 403739A

TT-3670A IP Handset & Cradle, wired

Item Part number

IP Handset, wired 403672A

IP Cradle, wired 403674A

98-129217-E Part numbers 124

 Chapter 5: Maintenance and troubleshooting

Troubleshooting guide
The below table provides information on some of the problems that might occur, including
possible causes and remedies to solve the problems.
Problem Possible Cause Remedy

No signal or weak The view to the satellite Make sure the antenna has a clear view in
signal from the is blocked. all directions. See the installation manual
BGAN satellite. for details.

The antenna cable is not Check that both ends of the cable are
properly connected. connected properly according to the
guidelines in the Installation manual.
Also check that no connectors are
damaged.

The system is set up to Enter the web interface. Select

use one specific satellite, SETTINGS > Satellite selection. Select
but the system is outside Auto and click Apply.
coverage from that The system will now search for the
satellite. satellite with the strongest signal and
attempt to connect.

No transmission on The Radio silence If the Radio silence function should not be
the BGAN network is function is activated activated, deactivate it from the external
possible. from an external device device.
connected to the I/O
interface of the terminal.

Connection to the Your network user group The administrator can access and change
Internet cannot be does not allow Internet network user groups in the built-in web
established. access. interface of the terminal.
Connection is closed You have selected the Select another positioning system or move
down BeiDou positioning back into the coverage area. See
system and have moved Positioning system on page 117.
outside coverage of that
system.

98-129217-E Troubleshooting guide 125

 Chapter 5: Maintenance and troubleshooting

Problem Possible Cause Remedy

The web interface The browser is For Microsoft Internet Explorer, select
cannot be accessed. configured to use a Tools > Internet Options >
proxy server. Connections > LAN Settings and clear
the field Use a proxy server for your
LAN.

You have entered a Check the IP address and re-enter it. If you
wrong IP address. do not have the correct IP address, you
can set the IP address temporarily to the
default address (192.168.0.1) by pressing
the Reset button. See Function of the
Reset button on page 139.

You are connected using Close down your VPN connection.

VPN

Multi-voice: Voice The mobile number is Check that all mobile numbers from your
call is not put not correctly typed into airtime subscription are correctly typed
through. the web interface. into the web interface. See To view and
edit the mobile numbers on page 57.

Another call is already Use a handset connected to the LAN

active and you are not interface or wait until no other call is
using a handset active.
connected to the LAN
interface.

Not enough bandwidth. If possible, close down other voice and

data connections and try again.
Call forwarding when If Multi-voice calls in the shore-to-ship
busy has been disabled. direction fail to be established, verify that
the Forward when busy option for
Standard voice is enabled and the correct
number (currently +870772002999) is
specified. See Call forwarding on page 82.
Note: You must disable Multi-voice before
you can access the Forward when busy
setting.

A Phone connection The cable is not properly Connect the cable.

cannot be connected.
established.
The cable type or For information on the correct type of
connector type is not connector and cable, refer to the
correct. installation manual.

A call is already active in If your system is using Multi-voice you can

the terminal. use an IP handset to make the call instead.
Otherwise you must wait until the other
active call is terminated.

98-129217-E Troubleshooting guide 126

 Chapter 5: Maintenance and troubleshooting

Problem Possible Cause Remedy

No phones are The Mute function is If the Mute function should not be
ringing on incoming activated from an activated, deactivate it from the external
calls. external device device.
connected to the I/O
interface of the terminal.

The call types for the Check the call types for your handset
handset interfaces are interfaces. See To select the call type on
not set up correctly. page 25.

If you have Multi-voice, See Multi-voice: Voice call is not put

see Multi-voice: Voice through.
call is not put through.

A LAN connection The cable is not properly Connect the cable.

cannot be connected.
established.
The cable type or For information on the correct type of
connector type is not connector and cable, refer to the
correct. installation manual.

The connected Do one of the following:

equipment is set up to
use a static IP address
and
1. Change the IP address of the
1. the IP address is connected equipment to an IP
reserved for internal address that is not reserved. See List
use in the terminal, of reserved IP subnets on page 140.
or
2. Set up the equipment to use a
2. the terminal is set up dynamic IP address, or disable DHCP
to assign a dynamic in the terminal. See step 2. in the
IP address to the section To set up the local LAN IP
equipment. addresses on page 67.

98-129217-E Troubleshooting guide 127

 Chapter 5: Maintenance and troubleshooting

Problem Possible Cause Remedy

An IP handset The cable is not properly Connect the cable.

connection cannot connected.
be established.
There is no power (PoE) Check that the input voltage is within the
in the LAN interface. The specified range
reason may be that there (10.5 - 32 V DC; 11.5 A - 4 A).
is not enough power to Check that you do not have too many
supply PoE for the LAN power-consuming devices connected. The
interface. maximum available output power on the
LAN (PoE) interface is 32 W.
If possible, disconnect other connected
devices.
If you have Multi-voice, See Multi-voice: Voice call is not put
see the entry Multi- through. in this table.
voice: Voice call is not
put through. in this
table.

The administrator Someone has changed If the correct password is not found, you
password does not the administrator have to reset the password.
work. password. Contact your supplier for a reset code. You
must provide the serial number and IMEI
number of the terminal.
Then enter the web interface and reset the
password as described in: To reset the
administrator password on page 101.

98-129217-E Troubleshooting guide 128

 Chapter 5: Maintenance and troubleshooting

Status signalling

Overview
There are many ways of troubleshooting if an error occurs. The terminal has different means of
status signalling, to help you find the cause of a problem:
• Indicator.
• Event messages.
• Event log.
Indicator, event messages and logs are described in the following sections.

General status indicator functions

Power indicator
Behavior Meaning

Green Power OK.

Flashing green The terminal is powering up.

Flashing orange The terminal is closing down.

Off No power.

98-129217-E Status signalling 129

 Chapter 5: Maintenance and troubleshooting

Event messages

Display of event messages

The terminal can detect events during POST (Power On Self Test) or CM (Continuous
Monitoring). When the terminal detects an event that requires your action, it issues an event
message.
You can see the active event messages in the web interface by clicking the warning symbol in
the icon bar at the top in the web interface. You can also see the messages in the IP Handset
from Cobham SATCOM.
All events are logged in the event log. For information on the event log, see To view the Event
list or the Event log on page 119.

List of events

The following list explains most of the events that may show in the web interface of the
terminal. Note that the list is not complete.

Note Events with “Info” level are not included in this list. Only events that can appear in the
Event list and cause a warning icon in the web interface are included.

ID Event Text Explanation Remedy

00100 to System data Important system data is Do not use the terminal.
00199 damaged damaged Contact your distributor.

00210 to SIM module error The SIM interface on the Contact your distributor.
00219 terminal cannot be used.

00240 to Temperature The terminal is in danger of Do not use the terminal.

00249 sensor error overheating. Contact your distributor.
00260 to System error The terminal cannot Contact your distributor.
00269 communicate on the satellite
network.
00270 to Voice module Voice services cannot be Contact your distributor.
00279 error accessed by the terminal

00280 to Ethernet module The Ethernet interface on the Contact your distributor.
00289 error terminal cannot be used.

00300 to GPS module error The GNSS module is out of Contact your distributor.
00309 function. The terminal cannot
obtain a valid position.

00340 to 2-wire failure The Phone interface of the Contact your distributor.
00349 terminal cannot be used.

98-129217-E Status signalling 130

 Chapter 5: Maintenance and troubleshooting

ID Event Text Explanation Remedy

00350 to AD9864 Internal error in the receiving Contact your distributor if the
00359 calibration data part of the terminal. problem persists.
error

00360 to No antenna found The terminal cannot • Check the cable between
00369 communicate with the terminal and antenna.
antenna. • Reboot the terminal.
01010 to Temperature too Low ambient temperature is Move the terminal to a warmer
01019 low (critical) causing the performance of location.
the terminal to be degraded or For information on ambient
halted. temperature limits, see the
installation manual.
01020 to Too low Low ambient temperature is Move the terminal to a warmer
01029 temperature causing the performance of location.
warning the terminal to be degraded or For information on ambient
halted. temperature limits, see the
The terminal will assume radio installation manual.
silence if the problem is in the
ACM module of the antenna.

01110 to Temperature too Terminal: Critically high If possible, move the failing
01119 high (critical) temperature is causing the unit to a cooler location.
terminal to shut down. For information on ambient
Antenna: Critically high temperature limits, see the
temperature is causing the installation manual.
antenna to stop transmission. Contact your distributor if the
problem persists.

01120 to Too high High ambient temperature is Move the terminal to a cooler
01129 temperature causing the performance of location.
warning the system to be degraded or For information on ambient
halted. temperature limits, see the
The bit rate is reduced. installation manual.

01300 to No GPS fix The GNSS receiver has not yet Make sure the view to the
01309 achieved position fix. GNSS satellites is not blocked.
Note that in some cases it may
take up to 10 minutes to obtain
position fix.

01400 to Satellite signal The Make sure the

01409 lost SAILOR 150 FleetBroadband SAILOR 150 FleetBroadband
no longer receives a signal has a clear view to the satellite.
from the satellite.

98-129217-E Status signalling 131

 Chapter 5: Maintenance and troubleshooting

ID Event Text Explanation Remedy

01500 to SIM card missing No SIM card is detected in the Insert SIM card.
01509 SIM slot. If the SIM card is already
inserted, remove and reinsert
it.

01600 to SOS calls only The SIM card is not accepted Enter the PIN and wait for
01609 by the network. Only network approval. If the
emergency calls are allowed. problem persists, contact your
Airtime Provider.

01700 to Registration for The Restart the terminal.

01709 voice failed SAILOR 150 FleetBroadband If the problem persists, contact
has not yet been allowed to your Airtime Provider.
register for voice services
(Circuit-Switched).

01800 to Registration for The Restart the terminal.

01809 data failed SAILOR 150 FleetBroadband If the problem persists, contact
has not yet been allowed to your Airtime Provider.
register for data services
(Packet-Switched).

02000 to Satellite signal The signal from the satellite is Check the line of sight to the
02009 weak weak. satellite.
Check in the web interface
under SETTINGS > Satellite
selection that you have
selected Auto, or a satellite
covering your current position.

02100 to Ciphering Off The network has turned Do not transmit data that
02109 ciphering off. requires ciphering.

02200 to Ethernet data Ethernet data session could See the call log for the cause of
02209 session failed not be established. the error. Refer to To view the
lists of calls and data sessions
on page 59.
If the problem persists, contact
your distributor.

02900 to Network failed The Restart the terminal.

02909 authentication SAILOR 150 FleetBroadband If the problem persists, contact
does not accept the network your distributor.
as a valid BGAN network.

98-129217-E Status signalling 132

 Chapter 5: Maintenance and troubleshooting

ID Event Text Explanation Remedy

03500 to 2-wire 2-wire calibration failed on the

03509 calibration Phone interface, because of:
failure
1. Common mode balance 1. Check the wires to your
error. phone.

2. The phone is off-hook. 2. Put phone on hook.

3. Wires are shorted to each 3. Check the wires.

other or to ground.

03600 to 2-wire The Phone interface fails to

03609 operational operate. Possible reasons:
failure
1. Ground shorted. 1. Check the wires.

2. Power overload. 2. Wait until the event is

cleared; then try again.

3. Temperature overload. 3. Wait until the event is

cleared; then try again.

08002 One or more The power supply to the Ensure a stable power supply to
ports has PoE terminal has dropped critically. the terminal.
disabled due to PoE is disabled to ensure
power enough power to the antenna.
limitations

08008 Antenna exceeds The antenna voltage is either Check the cable to the
voltage too high or too low. antenna.
threshold Contact your distributor if the
problem persists.
08009 Power Hold-up - The power supply to the Ensure a stable power supply to
the terminal can terminal has dropped for too the terminal.
no longer power long. The antenna does not
the antenna have enough power to
function.

0800B PoE Overvoltage Overvoltage is detected in the Do not use the terminal.
protection is terminal. The terminal will be Contact your distributor.
activated shut down in 10 minutes.

0800D Antenna Overvoltage is detected in the Do not use the terminal.

Overvoltage antenna. The terminal will be Contact your distributor.
protection is shut down in 10 minutes.
activated

98-129217-E Status signalling 133

 Chapter 5: Maintenance and troubleshooting

ID Event Text Explanation Remedy

08010 Undervoltage has The input voltage has dropped Ensure a stable power supply to
been detected below an acceptable level. The the terminal.
terminal will be shut down in
10 seconds if the situation
persists.

0801B Lost connection Communication with the Restart the terminal.

to the GPS GNSS receiver in the antenna Contact your distributor if the
receiver is lost. warning persists.

0801D Uploading New firmware is being Contact your distributor if the

firmware to uploaded to the antenna. Event is not cleared within 5
antenna The Event will be cleared when minutes.
upload has finished.

0802C Firmware update The terminal was unable to Contact your distributor.
still fails upload new firmware to the
after several antenna.
retries

0802D Firmware update The terminal was unable to Reboot the terminal. Then
failed upload new firmware to the update the software again.
antenna. Contact your distributor if the
problem persists.

0802E Firmware is The firmware in the antenna is Update the terminal software.
older than newer than expected by the
current antenna terminal.
version
0802F Antenna main Antenna failed to start up Reboot the terminal.
image could not normally. Contact your distributor if the
be loaded problem persists.

08030 Antenna could Antenna failed to start up Reboot the terminal.

not enter main normally. Contact your distributor if the
application mode problem persists.

08031 Failed to enter Antenna failed to start up Reboot the terminal.

normal operation normally. Contact your distributor if the
problem persists.

08032 Firmware image The firmware in the antenna is Update the terminal software.
version lower newer than expected by the
than active terminal.
antenna version

98-129217-E Status signalling 134

 Chapter 5: Maintenance and troubleshooting

ID Event Text Explanation Remedy

08033 Firmware image The antenna hardware version Check that both the antenna
doesn't support is not supported by the and the terminal are of the
antenna hardware terminal. type
SAILOR 150 FleetBroadband.
Contact your distributor if the
problem persists.

08034 Antenna failed New firmware was successfully Reboot the terminal. Contact
to exit Flash uploaded to the antenna but your distributor if the problem
Manager. Power the antenna failed to start persists.
cycle needed normally with the new
firmware.

08035 Unable to open There was an error Reboot the terminal. Contact
port for HPA communicating with the your distributor if the problem
burst monitoring antenna. persists.

08036 Radio silence is The Radio silence function is If the Radio silence function
activated activated. No transmission is should not be active, enter the
allowed. web interface and select
SETTINGS > Discrete I/O.
Then clear the Enabled box
for Radio silence.

08040 Excessive writes Typically caused by wrong Check that the APN name, user
to the flash configuration of APN name or name and password are set up
memory user name/password for a correctly for your profiles.
profile which is set to auto-
activate.

08045 Antenna - The temperature in the None. If the ambient

Startup antenna is too low for the temperature is outside the
temperature too system to start up specified limits, the antenna
low may not be able to start up
properly. Refer to the
installation manual for
temperature specifications.

08046 Timeout of The start-up sequence of the Check that the antenna cable is
startup sequence terminal has timed out properly connected at both
- No antenna or because: ends.
antenna
• the antenna is not
temperature too
properly connected, or
low
• the antenna temperature
is too low to start up.

98-129217-E Status signalling 135

 Chapter 5: Maintenance and troubleshooting

ID Event Text Explanation Remedy

08048 All PoE ports The temperature in the Move the terminal to a cooler
except port 1 terminal is too high. PoE port 2 location, or avoid using PoE on
are shut down is shut down to reduce the port 2.
due to high temperature.
temperature

08049 Data rate The bit rate of the data Move the terminal to a cooler
reduction due to channel is reduced because location
high temperature the temperature is too high.

0804B Illegal You are not using the right Only use the antenna(s)
combination of combination of antenna and intended for use with your
antenna and terminal. terminal.
terminal

0804C The selected The terminal is set up to use a Enter the web interface and
satellite is not satellite that is not visible at select SETTINGS > Satellite
visible at the current position. selection.
current GPS Then select Auto to let the
position terminal automatically find the
satellite with the best signal, or
select a satellite visible from
your current position.

0804D Antenna firmware The software is corrupt Upload new software to the
image is missing terminal. Refer to To upload
in terminal software on page 95.
08054 Transmission The system stops all transmission due to: None. The antenna must
aborted due to operate within the allowed
• critically high temperature
extreme temperature range to work
in the HPA or ACM module
temperature properly. For information on
of the antenna, or
ambient temperature limits,
• too low temperature in see the installation manual.
the ACM module.

08056 USIM rejected The type of USIM card Make sure you have the correct
inserted in the terminal is not type of USIM card. E.g. an
correct for your terminal. USIM card for a land-mobile
system will not work for a
maritime system and vice
versa.

08060 NAT session There are too many open Do not establish new
table full connections through NAT - connections until the load has
typically too many users been reduced.
generating too much web
traffic.

98-129217-E Status signalling 136

 Chapter 5: Maintenance and troubleshooting

ID Event Text Explanation Remedy

08062 No connection to The FleetBroadband terminal Wait until the system is

network. Voice has lost contact with the registered on the network
Distress satellite. again.
unavailable.

08063 No connection to The system is configured for Check:

Voice Distress Voice Distress but there is no Distress IP handset connected
handset connection between the correctly to the LAN (PoE)
terminal and the Distress IP interface.
handset. Local number and password,
or see To connect and configure
The software in the IP Handset IP handsets on page 86.
is older than version 1.12. Correct local number selected
in Voice Distress page in web
interface.
SW version in IP Handset is
1.12 or newer.

08064 No connection to The system is configured for Check that the alarm panel is
FleetBroadband Voice Distress but there is no connected correctly to the
Alarm Panel connection between the terminal. See the installation
terminal and the SAILOR 3771 manual for the Voice Distress
Alarm Panel. (Non-SOLAS) system.
08065 Voice Distress Voice Distress registration fails. Contact your service provider
Supplementary The service has not been and request that Voice Distress
Service (eMLPP) enabled on your SIM card. is enabled in your SIM card.
subscription
failure

08066 Voice Distress The FleetBroadband terminal Check with your service
Supplementary is not able to activate the Call provider that the Call Waiting
Service (Call Waiting service in the network. service is commissioned.
Waiting)
subscription
failure

0806E Voice Distress Voice Distress has been The service can be enabled in
is disabled disabled - the Voice Distress the web interface of the
service will not work. FleetBroadband terminal.

08079 Multi-voice Not possible to establish Check the Multi-voice APN in

control connection to Multi-voice the web interface under
connection error server. Administration > Multi-voice
and compare with the Multi-
voice APN in your subscription.

0807C Multi-voice Not possible to register on the Check that Multi-voice is

register failed Multi-voice server. included in your subscription.

98-129217-E Status signalling 137

 Chapter 5: Maintenance and troubleshooting

Logging of events

Diagnostic report
When you contact your distributor for support, please include a diagnostic report.
The diagnostic report contains information relevant for the service personnel during
troubleshooting.
To generate the diagnostic report, access the web interface and select HELPDESK. Then click
Generate report.

Event log
The event log holds information of events registered in the terminal or antenna.
The log includes the time of the occurrence, a short description, location of the error etc. This
information can help troubleshooting errors in the system. You can see the event log in the
web interface. For further information, see To view the Event list or the Event log on
page 119.

98-129217-E Logging of events 138

 Chapter 5: Maintenance and troubleshooting

Reset button

How to access the Reset button

The terminal has a Reset button placed next to the SIM slot behind the SIM cover. The
functions of this button is described in the next section.
To push the Reset button, use a pointed device.

Function of the Reset button

The Reset button on the terminal has the following functions:

Action Function

With the terminal running, The terminal IP address and IP netmask are temporarily set to
push the Reset button the default value (default IP address: 192.168.0.1).
normally. With this function, even if the IP address has been changed
and you do not remember the new IP address, you can still
access the web interface and see your current configuration.
The default value is not saved in the configuration, but is only
valid until next reboot.
With the terminal running, The terminal restores factory settings and reboots the
push and hold the Reset system.
button for 30 seconds, until
the Power indicator on the
terminal flashes orange.

While the terminal is booting, For service use only!

push and hold the Reset The bootloader initiates software upload.
button. Refer to the installation manual for details.

98-129217-E Reset button 139

 Chapter 5: Maintenance and troubleshooting

List of reserved IP subnets

Some IP subnets are reserved for internal use in the terminal. If any of these addresses are
assigned to external equipment connected to the terminal, the terminal and connected
equipment will not be able to communicate.
The following local IP subnets are reserved for internal use in the terminal. The netmask for all
of these subnets is 255.255.255.0.
192.168.2.0 192.168.17.0
192.168.3.0 192.168.18.0
192.168.4.0 192.168.19.0
192.168.5.0 192.168.20.0
192.168.6.0 192.168.21.0
192.168.7.0 192.168.22.0
192.168.8.0 192.168.23.0
192.168.9.0 192.168.24.0
192.168.10.0 192.168.25.0
192.168.11.0 192.168.26.0
192.168.16.0

98-129217-E List of reserved IP subnets 140

 Appendix A

Conformity A

CE (R&TTE)
The SAILOR 150 FleetBroadband is CE certified (R&TTE directive) as stated in “Declaration of
Conformity with R&TTE Directive”, enclosed in copy on the next page.

98-129217-E 141
 Glossary
Glossary

APN Access Point Name. The Access Point Name is used by the terminal operator to establish
the connection to the required destination network.

BGAN Broadband Global Area Network. A satellite network based on geostationary satellites,
delivering broadband data to virtually any part of the earth, with full UMTS (3G)
compatibility.

CM Continuous Monitoring

CS Circuit-Switched. Circuit-switched networks require dedicated point-to-point

connections during calls.

DHCP Dynamic Host Configuration Protocol. A protocol for assigning dynamic IP addresses to
devices on a network. With dynamic addressing, a device can have a different IP address
every time it connects to the network.

DNS Domain Name System. A system translating server names (URLs) to server addresses.

ECEF The Earth-Centred Earth-Fixed or conventional terrestrial coordinate system rotates with
the Earth and has its origin at the centre of the Earth. The X axis passes through the
equator at the prime meridian. The Z axis passes through the north pole but it does not
exactly coincide with the instantaneous Earth rotational axis. The Y axis can be
determined by the right-hand rule to be passing through the equator at 90 degrees
longitude.

EMEA Europe, Middle-East and Africa

98-129217-E 143
Glossary

G.3 fax Group 3 fax. A digital format for transmitting fax messages over a traditional phone line.
Conforms to the ITU-T Recommendations T.30 and T.4.

Geostationary Placed in a fixed position relative to a point on the surface of the earth.

GNSS Global Navigation Satellite System. A satellite navigation system with global coverage.
Examples are GPS, GLONASS or Beidou. ,

GPS Global Positioning System. A system of satellites, computers, and receivers that is able to
determine the latitude and longitude of a receiver on Earth by calculating the time
difference for signals from different satellites to reach the receiver.

I/O Input/Output

IAI-2 Inmarsat Air Interface-2. The air interface used for BGAN. IAI-2 is an evolution of MPDS
with new bearer types, which give a wide range of data rates from 16 kbps up to 492 kbps.
By utilizing different modulation schemes, variable coding rate and power adjustment, it
is possible to change the bearer type to give optimum throughput with efficient use of the
satellite resources.

ICMP Internet Control Message Protocol. An Internet protocol mostly used for diagnostics.

IMEI International Mobile Equipment Identity. A unique number identifying your terminal

IMSO International Maritime Satellite Organisation. An intergovernmental body established to

ensure that Inmarsat continues to meet its public service obligations, including
obligations relating to the GMDSS.

IP Internet Protocol

LAN Local Area Network

LED Light Emitting Diode

MB Mega Bytes

MRCC Maritime Rescue Coordination Centre

144 98-129217-E
 Glossary

NAT Network Address Translation. An Internet standard that enables a local-area network to
use one set of IP addresses for internal traffic and a second set of addresses for external
traffic. A NAT module makes all necessary address translations.

PIN Personal Identification Number. A code number used to provide access to a system that
has restricted access.

PoE Power over Ethernet

POST Power On Self Test. A test sequence that runs every time the system is powered up or
reset.

PPPoE Point-to-Point Protocol over Ethernet. A network protocol for encapsulating Point-to-
Point Protocol (PPP) frames inside Ethernet frames. By using PPPoE, users can virtually
"dial" from one machine to another over an Ethernet network, establish a point to point
connection between them and then securely transport data packets over the connection.

PS Packet-Switched. Packet-switched networks move data in separate, small blocks (packets)

based on the destination address in each packet.

PUK PIN Unblocking Key. An eight-digit code used to unblock a SIM card after three incorrect
PINs have been entered. The PUK code is supplied with the SIM card.

RF Radio Frequency. Electromagnetic wave frequencies between about 3 kilohertz and about
300 gigahertz including the frequencies used for communications signals (radio,
television, cell-phone and satellite transmissions) or radar signals.

SAS Satellite Access Station. The gateway between the satellites and the worldwide networks
such as Internet, telephone network, cellular network etc.

SIM Subscriber Identity Module.The SIM provides secure storing of the key identifying a
mobile phone service subscriber but also subscription information, preferences and
storage of text messages.

SIP Session Initiation Protocol. An application-layer control (signalling) protocol for creating,
modifying, and terminating sessions with one or more participants. Used e.g. for Internet
telephony.

98-129217-E 145
Glossary

SMS Short Messaging Service

UTC Coordinated Universal Time. The International Atomic Time (TAI) with leap seconds
added at irregular intervals to compensate for the Earth’s slowing rotation. Leap seconds
are used to allow UTC to closely track UT1, which is mean solar time at the Royal
Observatory, Greenwich.

VoIP Voice over IP. The routing of voice conversations over the Internet or through an IP-
based network.

VPN Virtual Private Network. A network that is constructed by using public wires to connect
nodes. You can create networks using the Internet for transporting data, using security
mechanisms so that only authorized users can access the network.

146 98-129217-E
 Index
Index

Numerics browser settings

for web interface, 46
2-wire interface
local numbers, 29
setting call type, 79 C
call
A barring, 83
closed user group, 85
access to services and interfaces, 10 Distress, 38
access to settings forwarding, 82
limit in web interface, 108 holding, 31
activation line identification, 84
remote, 110 local, 28
additional numbers making or receiving, 27
description, 37 missed, received, outgoing, 59
enable, 114 to the terminal, 28
IP Handsets, 88 transferring, 32
Phone interface, 79 waiting indication, 30, 84
administration settings, 100 call limiting, 113
administration, remote, 109 call log, 58
allowed numbers call type, 25
restricted dialing, 113 setting for IP handsets, 88
analog phone setting for Phone interface, 79
local numbers, 29 calls
antenna redial, 29
serial number, 65 simultaneous (Multi-voice), 8
viewing properties, 65 viewing ongoing, 54
viewing status, 53 CE compliance, 141
viewing type, 120 clearing logs, 105
antenna RF noise filter, 116 clearing usage counter, 105
APN, common setting, 80 closed user group, 85
assigned numbers, 37 common network settings, 80
ATC resilience, 116 compression, header, 76
audio quality, 25 computer, connecting to LAN, 15
automatic shut down configuration
connection, 105 exporting to file, 103
importing from file, 103
LAN, 66
B conformity, 141
connecting to the BGAN network, 18
barring calls, 83
connection
BGAN
automatic shut down, 105
connecting to, 18
connector panel, 12
coverage, 6
contact information, 121
services, 7
coverage
system overview, 7
Inmarsat BGAN system, 6
Bridge mode, 69

98-129217-E 147
Index

D holding a call, 31

dashboard, 52
data I
limit, 105
data limit ignition function, 13
automatic shutdown, 105 IMEI number, 53
data limits, setting, 105 importing configuration, 103
data sessions Inbox for SMS messages
viewing ongoing, 54 replying, forwarding or deleting, 63
default indicator for Power, 129
IP address, 48 installation manual
network setup, 40 document number, vi
dialing prefixes, 29 interfaces and services
dialing restrictions, 113 combinations, 10
document number internal calls, 28
installation manual, vi Internet connection, 15
IP handset user manual, vi IP address
external, setting up, 71, 73
external, viewing, 54
E for web interface, 48
local, setting up, 67
Ethernet interface local, viewing, 53
setting up, 66 reserved, 140
events IP connection
list of active, 119 monitoring, 112
exporting configuration, 103 IP handset
extended status, 120 BGAN features, 22
external access, 109 connecting, 14
external IP address, viewing, 54 entering PIN, 16
local numbers, 29
power supply, 14
F setting call type, 88
setting up, 86
fax, sending or receiving, 33
starting up, 14
features overview, 2
user manual, vi
filter for ATC, 116
IP Handsets
forwarding calls, 82
assigning additional numbers, 88
IP subnet
reserved, 140
G
GNSS position
viewing, 53 L
LAN
connecting a computer, 15
H setting up interface, 66
handset contexts for Multi-voice, 34 LED, 129
Header compression, 76 limit
help desk number, 118 allowed MB, 105
changing in web interface, 118 data, 105
limit calls, 113

148 98-129217-E
 Index

limitations in services, 9 phone book, 55

limiting user access, 108 adding number, 56
line identification, 84 deleting all entries, 56
link monitoring, 112 deleting an entry, 56
local numbers assigned, 29 limited numbers, 113
local phone call, 28 modifying an entry, 56
logs, clearing, 105 Phone interface
assigning additional numbers, 79
local numbers, 29
M setting call type, 79
phone number for terminal, 57
maximum for data, 105 PIN
messages administration PIN, 100
configuring outgoing, 63 changing, 107
forwarding, 62 enabling or disabling, 106
opening in web interface, 62 entering, 16
receiving in web interface, 62 entering in web interface, 17
replying, 62 entering with a phone, 16
sending, 62 entering with IP handset, 16
microwave radiation, iii ping command from the terminal, 112
mobile number PoE, 14
viewing and editing, 57 port forwarding, 68
monitoring the external IP connection, 112 position
Multi-voice viewing, 53
additional numbers, 37 Power indicator, 129
description, 34 Power over Ethernet, 14
enabling, 114 power supply for IP handset, 14
handset contexts, 34 powering the terminal, 12
short description, 8 PPPoE
enabling, 77
using, 43
N prefixes, special-purpose, 29
navigation in web interface, 50 properties
network setup, default, 40 antenna, 65
network terms system, 53
definitions, 76 Proxy server, disabling, 46
PUK code, 16, 18

O
Q
Outbox for SMS messages
resending or deleting messages, 61 quality of voice, 25
Quick dial, 27

P
R
permissions
setting for users, 108 radiation, iii
phone redial, 29
local call, 28 registering on the BGAN network, 18
making calls, 27

98-129217-E 149
Index

remote activation software

by SMS, 111 uploading with TMA, 122
trusted mobile number, 111 uploading with web interface, 95
remote control, 110 viewing version, 53
remote management, 109 Standard IP
remote on/off, 13 activating, 39, 40
restricted dialing, 113 status
rights for users air interface, 120
in web interface, 108 connection, 120
router function, 39 extended, 120
Router mode, 70 methods for signalling, 129
ongoing calls and data sessions, 54
viewing, 52
S subnet
IP, reserved, 140
safety supplementary services
Voice Distress, 38 supported, 9
safety summary, iii using, 30
satellite support
selecting, 98 contact information, 121
view current, 53
view selected, 53
sent messages T
resending, forwarding or deleting, 61
viewing status, 61 telephone interface
serial number, 53 local numbers, 29
antenna, 65 setting call type, 79
services tools for setting up the terminal, 22
limitations, 9 total usage
Multi-voice, 8 viewing, 54, 58
supported by BGAN, 7 tracking, 93
Voice Distress, 8 transferring a call, 32
services and interfaces troubleshooting guide, 125
combinations, 10 trusted mobile number, 111
settings typography used in this manual, vi
limit access, 108
Short dial, 27
show number, 84 U
SIM lock, 9
site map of web interface, 120 uploading software
SMS activation, 111 with TMA, 122
SMS in web interface with web interface, 95
forwarding, 62 usage counter, 54, 58
opening, 62 clearing, 105
receiving, 62 user interfaces, 22
replying to, 62 user permissions
sending, 62 setting up in web interface, 108
SMS service number, 64

V
version of software, 53

150 98-129217-E
 Index

Voice Distress
description, 38
service, 8
voice mail number
viewing, 64
voice quality, 25
setting for IP handsets, 88
setting for Phone interface, 79

W
waiting calls, 30, 84
web interface
accessing, 46
browser settings, 46
definition, 46
navigation, 50
site map, 120

98-129217-E 151
98-129217-E
www.cobham.com/satcom