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TLE – Technology and Livelihood Education- Grade 7/8
Alternative Delivery Mode
Module 2: Identify Front Office Services Tools, Equipment & Paraphernalia
First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any work
of the Government of the Philippines. However, prior approval of the government agency
or office wherein the work is created shall be necessary for exploitation of such work for
profit. Such agency or office may, among other things, impose as a condition the payment
of royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
trademarks, etc.) included in this module are owned by their respective copyright holders.
Every effort has been exerted to locate and seek permission to use these materials from
their respective copyright owners. The publisher and authors do not represent nor claim
ownership over them.

Inilathala ng Kagawaran ng Edukasyon, Sangay ng Palawan

Pansangay na Tagapamanihala ng mga Paaralan:
Natividad P. Bayubay, CESO VI
Pangalawang Pansangay na Tagapamanihala ng mga Paaralan:
Loida Palay- Adornado, Ph.D.
Felix M. Famaran

Development Team of the Module

Writers: Marfe Joy Tamayo
Editors: Leah A. Luarez
Reviewers: Mary Flor P. Canatoy
Illustrator: Rosemae M. Tayactac
Layout Artist: Marfe Joy Tamayo
Management Team: Aurelia B. Marquez
Rodgie S. Demalinao
Clemencia G. Paduga
Mary Jane D. Virrey

Printed in the Philippines by ________________________

Kagawaran ng Edukasyon – MIMAROPA Region – Sangay ng Palawan
Office Address: PEO Road, Barangay Bancao-Bancao, Puerto Princesa City
Telephone (048) 433-6392
E-mail Address: [email protected]
Website: www.depedpalawan.com

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Introductory Message
For the facilitator:

Welcome to the TLE- Front Office Services Alternative Delivery Mode (ADM) Module
3: Uses of Front Office Services Equipment, Tools and Paraphernalia Based on the
Task Requirements
This module was collaboratively designed, developed and reviewed by educators both from
public and private institutions to assist you, the teacher or facilitator in helping the learners
meet the standards set by the K to 12 Curriculum while overcoming their personal, social, and
economic constraints in schooling.

This learning resource hopes to engage the learners into guided and independent learning
activities at their own pace and time. Furthermore, this also aims to help learners acquire the
needed 21st century skills while taking into consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the body of the
module:

Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.

As a facilitator, you are expected to orient the learners on how to use this module. You also
need to keep track of the learners' progress while allowing them to manage their own learning.
Furthermore, you are expected to encourage and assist the learners as they do the tasks
included in the module.

For the learner:

Welcome to the TLE– Front Office Services 7/8 Alternative Delivery Mode (ADM) Module
on: Uses of Front Office Services: Equipment Tools and Paraphernalia Based on the
Task Requirements

This module was designed to provide you with fun and meaningful opportunities for guided
and independent learning at your own pace and time. You will be enabled to process the
contents of the learning resource while being an active learner.

This module has the following parts and corresponding icons:

What I Need to Know This will give you an idea of the skills or
competencies you are expected to learn in
the module.

iv
 What I Know This part includes an activity that aims to
check what you already know about the
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.

What’s In This is a brief drill or review to help you link

the current lesson with the previous one.

What’s New In this portion, the new lesson will be

introduced to you in various ways such as
a story, a song, a poem, a problem opener,
an activity or a situation.

What is It This section provides a brief discussion of

the lesson. This aims to help you discover
and understand new concepts and skills.

What’s More This comprises activities for independent

practice to solidify your understanding and
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.

What I Have Learned This includes questions or blank

sentence/paragraph to be filled in to
process what you learned from the lesson.

What I Can Do This section provides an activity which will

help you transfer your new knowledge or
skill into real life situations or concerns.

Assessment This is a task which aims to evaluate your

level of mastery in achieving the learning
competency.

Additional Activities In this portion, another activity will be given

to you to enrich your knowledge or skill of
the lesson learned.

Answer Key This contains answers to all activities in the

module.
At the end of this module you will also find:

References This is a list of all sources used in

developing this module.

v
The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part of the module.
Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other activities included
in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not hesitate to
consult your teacher or facilitator. Always bear in mind that you are not alone.

We hope that through this material, you will experience meaningful learning and gain deep
understanding of the relevant competencies. You can do it!

What I Need to Know

This module was designed and written with you in mind. It is here to help you to be
able to demonstrate understanding of the uses of equipment, tools, and
paraphernalia based on the task requirements.

The module is about the uses of equipment, tools, and paraphernalia based on the
task requirements.

After going through this module, you are expected to:

Use equipment, tools, and paraphernalia based on the task requirements.

1. The use of equipment and tools based on the task requirements.

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 What I Know

Multiple Choice: Choose the letter of the best answer. Write the chosen letter on your
worksheet.

1. This equipment is used to store information about the hotel, connecting to or contacting
the guests using website that is used a lot in hospitality industry, like trivago.com and
agoda.com.
A. Computer B. Software C. Key Card D. Internet

2. Which of the following equipment is used by the Front Officer to keep money safe and
intact?
A. Computer B. Money C. Cash Register D. Key Card

3. The importance of this box is for the guest to use for their things that they want to keep
safe while staying at the hotel.
A. Drawer C. Safety Deposit Box
B. Computer D. Key Rack
C.
4. Some of the guests are asking a copy of the document for their stay at the hotel to
serve as a mode of verification to be given to their company. What equipment would
you need in order to have this copy?
A. Fax machine B. Printer C. Key Card D. Drawer

5. What furniture will you use to organize documents?

A. Reception desk C. Filing cabinet
B. Key rack D. Safety deposit box

6. The table where you can get in touch with the guest is a _____________.
A. Reception desk C. Filing cabinet
B. Key rack D. Safety deposit box

7. What tool can the guest use if he/she wants to keep his/her things safe?
A. Reception desk C. Filing cabinet
B. Key rack D. Safety deposit box

8. What equipment will you use to contact the guest in his room?
A. Computer C. Telephone
B. Internet D. Calculator

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9. This equipment is for computing the total amount the guest consumed in the hotel.
A. Calculator C. Telephone
B. Computer D. Cash register

10. What tool is used to allow the guest to pay the charges of their rooms or the foods
while staying in the hotel if they don’t have cash on hand?
A. ATM B. Credit Card Machine C. Pen D. Calculator

11. What will be the reason why each keys have their duplicate?
A. In case the guest wants to give it to other guest.
B. In case front officer want to open the room of the guest.
C. In case you lost the key you can borrow the other key in the FO department.
D. None of the above.

12. Which equipment will you use if you want to work with your software properly?
A. Computer C. Cash register
B. Printer D. Internet

13. Software in the computer will help the front office to manage the operation inside the
hotel particularly hotel rooms. What is the purpose of the software in the FO
department?
A. For them to know what rooms are available to occupy by the guest.
B. For them to know what rooms are already occupied by the guest.
C. For them to know if they will have an arrival or departure guest.
D. All of the above.

14. As a front officer, how will you welcome the guests?

A. Greet them with smile.
B. Offer them a welcome juice.
C. Ask them if they already have their reservation before their arrival.
D. All of the above.

15. Why is it important to present your reservation form at the Front Desk Officer upon
arrival?
A. To know that the guest has already made reservation in the hotel.
B. To know that the guest already consumed the reservation in the hotel.
C. To show the evidence that they cancel their reservation date one week before.
D. To present the itinerary travel of the guest and they needed a tour guide.

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 Uses of Front Office Services
Lesson Equipment, Tools and
2 Paraphernalia Based on the Task
Requirements

Hotel industries now a days need to update or upgrade their facilities and amenities
from time to time. They should always look for possible trends in the future. Hotel is a good
business in places where you can offer a lot of tourist attractions, activities, and some business
that is related also in hospitality industry. Front office should always be appealing in the eyes
of the guests. From the proper outfit of the Front Officer, the perfect make-up and smile up to
organized table, tools, equipment and paraphernalia and the good services in the hotel. It is
because most of the guest are always looking for the perfect services of the hotel .

What’s In

Let us start this lesson by recalling the tools, equipment, and paraphernalia. The knowledge
and skills in doing this activity will help you a lot in understanding the uses of tools, equipment.

Direction: Match the definitions in Column A with its corresponding key terms in Column B.
Write the letters on your worksheet.
Column A Column B

______1. This box is used by the guest for the A. Cash Receipt
things that they want to keep safe while
staying at the hotel. B. Pen
______2. It is rack where you keep all keys C. Key card
of all hotel rooms.
______3. This is used to receive documents like D. Fax machine
reservation forms from the guest or from
the website where they made their reservation. E. Key rack

______4. This is used to allow the guest to pay F. Safety deposit box
the charges of the rooms or the foods
if they don’t have cash on hand. G. Credit card machine
______5. This equipment is where the front officer
H. Message slip
keep the money, and this is usually put in the
drawer or in the desk.
I. Telephone
______6. This is usually used to connect the in-
house guest to remind their check-out J. Cash register
or the waking-up call.
K. Front desk

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______7. This paraphernalia is also the evidence
of payment made by the guest.
______8. This is used if someone will give a
message to the guest.

______9. This is used by front officer where they

write down the names of the guest
that comes in their hotel.
______10. A small and thin card like an ATM card that
the guest use to open their hotel room.

What’s New

Tools in Front Office Services

Front of the house as what they called the front office, because they are the first one who offer
the whole product and services of the hotel, from rooms to food and beverages that they have
in the hotel. We should always know the latest tools in the front office, and most importantly,
the use of them.

Equipment in Front Office Services

Equipment in hospitality industry are very important to make connection to guest, and make
some business transaction. Reservation is also conducted before the arrival of the guests. It
can be done via telephone conversation in case they are by group or VIP’s. This is to make
them sure they already have their accommodation before their arrival in the hotel.

4
 What is It

Study the following tools that are using in the FOS.

Reception Desk – reception desk or front desk is located in a place where the guests can
easy find when they enter the hotel. This desk is designed based on the layout of the hotel
and the required tools, equipment and paraphernalia that will be put in the table.

Filing Cabinet – this cabinet is where you can store documents or the paraphernalia of the
hotel. This is placed where front officer can easily get the document when needed.

Key Rack – this is where you can organize keys by room number or alphabetical order
depending on the name of the rooms. This will help front officer to find the keys of the rooms.

Safety Deposit Box – this is usually put inside the hotel room, if the hotel room is upgraded,
but in small hotel, this is usually placed at the back of the front office. If the safety deposit
box is digital, the guest will be the one who will create their password but if it’s traditional
safety deposit box, keys will be in the front officer or in the FO manager.

Computer – this equipment is used to store information about the hotel, connecting to or
contacting the guests using website that is used a lot in hospitality industry like trivago.com
and agora.com.
Software - this equipment is stored in the computer. This is what front officers are using to
identify if the rooms are occupied, out of order, blocked/reserved, vacant-dirty or vacant
ready to occupy by the guest.
Internet – this equipment is really needed in every business. Like computer and software,
the internet is also important. This is used to work with software that is stored in the
computer.
Printer – this is used to print a copy of a document. For example, a guest folio.
Telephone – this is usually used to contact in-house guest to remind their check-out or the
waking-up call.
Fax Machine – this is used to receive documents like reservation forms from the guest or
from the website where they have their reservation made.
Cash Register – this equipment is where the front officer keeps the money, and this is
usually put in the drawer or in the desk.
Credit Card Machine - this is used to allow the guest to pay the charges of the rooms or the
foods if they don’t have cash on hand.

5
 What’s More

ACTIVITY 1. TELL ME MORE! Identify the shown picture. Select the right answer inside
the box below. Write this in your worksheet.

Safety Deposit Box Key Rack Front Desk

Computer Internet Filing Cabinet

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Activity 2: Word Puzzle

Direction: There are 9 hidden words related to the Front Office Services in this puzzle.
Write your answer in your worksheet.

A R C R E D I T C A R D T I N
P E F A X N A E O W S G B F O
O Q Q S C S F C M B T B F A P
I A A U R R J Y P I Q V C X H
S P J D I F S L U F U A V M S
U R H F N P Q T T B S Y O A R
C I G H T A M D E H F G Q C A
E N F U E S E E R R R T W H R
F T D D R L P E N N E T S I T
L E L R N M G Q H T T M D N Y
K R K P E I D F P Y H R T E F
W S O F T W A R E D J M T A R
R R M E G W L R Y J V R S A S

Y N R S A F P S W R L O F H D

Y W R T E L E P H O N E E T B

Hidden Words

________________________
________________________
________________________
________________________
________________________
________________________
________________________
________________________
________________________
 What I Have Learned

1. The uses of tools and equipment are part of the hotel industry that works a lot to gain
more income for the business.
2. These tools, equipment will help front officer or the attendant to make their job easier
based on the specific function in this department that will help in making a good
business.
3. Reception desk, key rack, filing cabinet and safety deposit box are the tools that are
used in front office servicing. It can be used to organize documents needed for the
hotel.
4. Computer, software, internet, printer, telephone, fax machine, cash register, and cash
register are equipment for FOS which aid the FO in finding the trends about the hotel,
or to prepare the accommodation of the guest.

What I Can Do

ESSAY WRITING: (10 points)

Directions: Write an essay that shows the uses of a different tools and equipment and its
importance. Choose at least two tools and equipment that you may found not only in the hotel
but in some offices base on the rubrics below.

RUBRICS

10 9 8 5
Expert Accomplished Capable Beginner
The essay was written The essay was written Gives some new Gives no information
in very informative and in an informative and information that poorly and very poorly
well organized organized organized organized
Virtually no spelling, Few spelling and A number of spelling, So many punctuations
punctuation or punctuations errors, punctuation or or grammatical errors
grammatical errors minor grammatical grammatical errors and needs
errors improvement
 Assessment

Multiple Choice: Choose the letter of the best answer. Write the chosen letter on your
worksheet.
1. It is important to have records of all the guests who entered in the hotel every day. What
tool is used where you can get in touch with the guest?
A. Reception Desk C. Filing cabinet
B. Key Rack D. Safety Deposit Box

2. A lot of keys are used in different rooms in every hotel. For easier access on these keys,
you must keep it in one place. Where do you can keep keys?
A. Drawer B. Key Rack C. Filing Cabinet D. Safety Box

3. Storing documents of all transactions every day is quiet important for any purposes
someday. Having furniture just like this is badly needed.
A. Key rack B. Filing cabinet C. Reception Desk D. Safety box

4. One of the needs of the guest in selecting hotels is to have a complete safety of their
belongings while staying. They are looking for?
A. Key rack B. Filing cabinet C. Reception desk D. Safety box

5. This is where you can keep money from the payment of the guest.
A. Cash register C. Credit Card Machine
B. Printer D. Internet

6. Many guests make their reservation through online for faster transaction. This is used to
store information about the hotel, connecting or contacting to the guests using website.
A. Software B. Computer C. Internet D. Printer

7. This is usually used to contact in-house guest to remind their check-out time.
A. Telephone B. Internet C. Printer D. Computer

8. Front Officer needs tools, equipment and paraphernalia to make their duty easy and
convenient. This equipment is used to receive documents like reservation form sent by
the guest or from the website where they made their reservation.
A. Telephone B. Internet C. Fax machine D. Software

9. Front Officer of hotels and other big establishments use this machine to keep the
payment of the guest safe and intact.
A. Cash register B. Fax machine C. Credit card machine D. Printer

10. Software in the computer helps the front office to manage the operation inside the hotel,
particularly, the hotel rooms. What is the purpose of the software in the FO department?
A. For them to know what rooms are available to occupy by the guest.
B. For them to know what rooms are already occupied by the guest.
C. For them to know if they will have an arrival or departure guest.
D. All of the above.
11. What will be the reason why each keys have their duplicate?
A. In case the guest wants to give it to other guest.
B. In case front officer want to open the room of the guest.
C. In case you lost the key you can barrow the other one in the FO department.
D. None of the above.

12. As a front officer, how will you welcome the guests?

A. Greet them with smile.
B. Offer them a welcome juice.
C. Ask them if they already have their reservation before their arrival.
D. All of the above.

13. The following equipment are used in the operation of Front Office Department. Which of
the following is not true?
A. A computer for accepting mails, managing booking through online and room
availability.
B. Telephone for accepting calls from the guest or for reservation.
C. Internet for connecting to agora, or other website that uses by the travelers.
D. Front desk used to interact with guest.

14. The following are the purposes of using credit card machine except ________.
A. If the cash on hand of the guest is not enough to pay the bill he/she can use card
machine.
B. In case the guest doesn’t want to pay cash he/she can use it.
C. In case the guest doesn’t not have cash on hand.
D. In case the guest wants to show people that she/he has a lot of credit card.

15. Which of the following is the right procedure in using key card?
I. Turn handle
II. Green LED light
III. Open the door
IV. Hold the card toward the reader panel of the lock.

A. IV, II, I, III B. II, I, III, IV C. I, II, III, IV D.I, II, III, IV
 Additional Activities

Direction: How to maintain tools, equipment, and paraphernalia. What are the after-care
activities for tools, equipment and paraphernalia? List at least 3 for each tools.
Use your activity notebook for your answer.

Congratulations! You did a great

job! Good luck as you move on to the
next lesson.

.
 What's More
ACTIVITY 2
1. Equipment 6. Telephone
2. Printer 7. Computer
3. Credit Card 8. Internet
4. Cash Register 9. Software
What's More 5. Fax Machine
ACTIVITY 1
Assessment
1. A 8. C
2. B 9. A
1. Filing Cabinet 3. B 10. D
4. D 11. D
5. A 12. D
6. B 13. D
7. A 14. D
8. C 15. A
2. Front Desk What’s In
1. F
2. C What I Know
3. D
4. G 1. A 8. C
3. Safety Deposit 2. C 9. A
Box 5. J
6. I 3. C 10. B
7. A 4. A 11. C
8. H 5. D 12. D
9. B 6. A 13. D
10. C 7. D 14. D
4. Key Rack 8. C 15. A
Answer Key
References
Grade 7&8 Curriculum guide.

Grade 9 Front Office Services Learning Material

https://www.google.com/search?q=key+rack+in+front+office

https://www.google.com/search?q=front+desk