Oral Communication in Context: Semester 1 - Quarter 1 - Module 3: Breaking The Barriers
Oral Communication in Context: Semester 1 - Quarter 1 - Module 3: Breaking The Barriers
Oral Communication
in Context
Semester 1 – Quarter 1 - Module 3:
Breaking the Barriers
1
Oral Communication – Grade 11
Semester 1 – Quarter 1 - Module 3: Breaking the barriers
Republic Act 8293, section 176 states that: No copyright shall subsist in any
work of the Government of the Philippines. However, prior approval of the
government agency or office wherein the work is created shall be necessary for
exploitation of such work for profit. Such agency or office may, among other things,
impose as a condition the payment of royalties.
Congratulations!
Now that you have already learned about the nature and models of
communication, you must also be familiar with its barriers in order to combat
these and thus achieve effective communication.
II. OBJECTIVES
Before we begin to learn the concepts on breaking these barriers, take
note of these goals that you have to meet at the end of this lesson:
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Your target outputs at the end of this module are:
• an illustration of appropriate communication flow
based on the factors and inputs that you are about to
learn; and
For you to better understand the concepts on this module, let’s unlock
first the terminologies that you will encounter in the entirety of this course
through different word games which will challenge your vocabulary skills.
Are you ready? Grab your paper and pen and let’s get started!
Instructions: Supply the term described in each item. Write your responses
either downward or across based on the following clues:
ACROSS DOWN
1. items that distort or prevent 3. the individual to whom a
communication1 message is directed4
2. mental structure used for 4. specialized set of terms and
organizing information2 language
5. the study of meaning, signs and 7. any smallest act of
symbols used for communication 3 communication
6. the upbringing of an individual 8. the environment or nature of
or a group communication
1
Lombardo Jennifer, Barriers to Effective Communication: Definition & Examples, https://study.com (accessed June 21, 2020)
2Devito,The Basics of Human Communication, https://humancommkj.weebly.com, (accessed June 21, 2020)
3Bajracharya Shraddha, Semantic Barriers of Communication, https://businesstopia.net, (accessed June 21, 2020)
4Nordquist Richard, A Receiver’s Role in Clear, Effective Communication Is An Important One, https://thoughtco.com, (accessed
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THE CROSSWORD
Let’s try some more! This time, I will introduce you to the
factors that commonly affect the effective flow of
communication.
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TASK 2 (FIL-TTER (Fill with Letters)
Instructions: Fill in the boxes with letters (concepts) corresponding the clue/s
or example/s given in each item.
6.
6. a barrier caused by human’s
way of thinking
y o
7. one country’s attributions,
Barrier
norms, orientation
7.
u 8. a form of non-verbal
communication mostly
8.
conveyed by hand/ body
u
9. a document/ communication
9. sent to affiliate within the
organization
e a
How was your Vocabulary Quest? Did you have fun? The list that follows can
still help you in understanding the concepts better.
These are words that you are about to encounter along the way:
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2. CHANNEL – the process of information flow.6
3. MBWA (Management by Walking Around) – a management
strategy where superiors closely monitor their subordinates by
providing moral and psychological support
4. CONSTRUCTIVE FEEDBACK – a remark given to improve a
person
5. SYMPATHY – an expression of understanding and care for
someone else’s suffering.7
6. ORGANIZATIONAL STRUCTURE – the hierarchical arrangement
of lines of authority, communication, rights and duties of an
organization.8
7. FLEXIBILITY – the ability to cope up with and to different
situations.
IV. PRE-TEST
This is a good preparation and orientation of the road that you are
about to take. Your purpose is set and gears are checked. Let’s do the
warm-up now through a series of pre-tests to assess your prior knowledge
about our lesson – The Barriers to Communication.
1. _______________________ 2. _________________________
_____
_
3. ___________________________ 4. ___________________________
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TASK 5 (WHAT COULD HAVE BEEN)
1. Jargons
Mac has a friend named Tom who works at a five-
star hotel. When the two met one afternoon, Mac heard
that Tom was speaking with someone over the phone
who seemed to be his co-worker. He heard that they
were using a language he couldn't understand.
2. Status
Lea is a bank teller. One day, she handled a
transaction that required managerial authority. On her
end, she could not perform the needed actions that the
client was requesting. She was hesitating to approach
the manager for her to assist the client.
3. Trust Issues
Matthew is the head of the security department at
Bangko Sentral ng Pilipinas. It is required in his job to
always treat everything happening in the institution with
utmost confidentiality/secrecy so as not to compromise
his job.
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A. Matthew can disclose information but only to
the higher-ranking officials of the company.
4. Physical Barrier
Nori and Meg are best friends. Nori lives in Austria
while Meg lives in the Philippines. They always send
emails and call each other thru video chat , but most of
the time, their conversation doesn't last long because
of Nori's weak internet connection.
5. Semantics
Alyssa went to an antique shop in a nearby town.
To her amazement of the price indicated in an item, in a
loud voice, he told the sales person, “This is so cheap.”
which offended the sales person.
A. Alyssa should not comment such thing.
6. Organizational Barrier
Mr. Tan is the CEO of Philippine Airlines. Because
of the current situation of the Philippines regarding the
COVID-19 Pandemic, he released a memo to his
subordinates informing that "all flights from July 2020 to
December 2020 will be cancelled until furth er notice".
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The memo was relayed to Joan, the manager -in-charge
of printing memos. When the memo was printed, it
reads: "all flights from July 2020 until December 2021
will be cancelled until further notice."
7. External Noise
Mikey and Kyle were having a conversation in a
park when a sports car passed by in front of them.
Mikey did not hear Kyle's last word.
A. Mikey and Kyle should just text each other
instead of having a conversation at the park .
8. Personal Interest
Jenny is an incoming college student. She is being
pushed by her parents to take -up engineering. She
doesn't like the course and wants to take -up Mass
Communication instead.
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9. Distance
Juan and Pedro were twenty feet away from each
other and having a conversation by shouting at each
other. Juan did not hear what Pedro said about the
book that he borrowed from him.
Hurray!
V. LEARNING ACTIVITY
Barriers to Communication can be defined as the aspects or conditions
that interfere with effective exchange of ideas or thoughts.
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There are several factors that may affect the effective flow of communication namely:
1. Physical Barriers
2. Semantic and Language Barriers
3. Socio-Psychological Barriers
4. Cross Cultural Barriers
5. Organizational Barriers
PHYSICAL BARRIERS
Source: Jadrav Namrata, Barriers to Communication, https://slideshare.net, (accessed June 22, 2020)
Take a look at the clippings below to know its more specific examples:
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Source: Jadrav Namrata, Barriers to Communication, https://slideshare.net, (accessed June 22, 2020)
A random Japanese guy once said, “Those who speak do not know and
those who know, do not speak.”.
On the same note, LANGUAGE BARRIERS also impact the delivery of the message.
Some of its common factors are:
• language difference (a Chinese-national speaking in Mandarin to an
indigenous Filipino);
• no clarity in speech (hoarse voiced student delivering his valedictory
speech);
• using jargons (a lawyer mentioning legal terms to a medical practitioner);
• not being specific (using vague or high-sounding words to impress people
and being too wordy).
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SOCIO-PSYCHOLOGICAL BARRIERS
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ORGANIZATIONAL BARRIERS
Sooner or later, you will be part of your dream company. And most jobs require not
just your hard skills but also soft skills like communication.
And so, in order for you the stand out from the rest, take note of these common
existing barriers that exist within an organization, so to avoid them:
Source: Jadrav Namrata, Barriers to Communication, https://slideshare.net, (accessed June 22, 2020)
Now that you already familiar with the different factors and major
classifications of the barriers to communication, what do you think are the ways how
to avoid these?
This time, let’s learn the different strategies to BREAK THE BARRIERS.
➢ Listening actively
➢ Selecting the appropriate channel for the message
➢ Making a special effort to understand each other's perspective
➢ Practicing MBWA (Management by Walking Around) by those in managerial
position
.
Additionally, we must also strive to take these organizational actions such as:
➢ Create a climate of trust and openness
➢ Develop and use formal information channels in all directions
➢ Encourage the use of multiple channels including formal and informal
communications
➢ Fit communication needs to the organizational structure should
Source: Jadrav Namrata, Barriers to Communication, https://slideshare.net, (accessed June 22, 2020)
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Specifically, below are the suggested ways that you may adopt to battle the 5 Major Barriers:
Source: Jadrav Namrata, Barriers to Communication, https://slideshare.net, (accessed June 22, 2020)
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(For average learners)
TASK 6 (SITUATION ASSOCIATION)
Instructions: From the POOL OF SITUATIONS below, choose the most related
scenario opposite to its concept.
POOL OF SITUATIONS
__________ 1. Status
__________ 2. Physical Barriers
__________ 3. Organizational Barrier
__________ 4. Personal Interest
__________ 5. Negative Self-Image
__________ 6. Distance
__________ 7. External Noise
__________ 8. Semantic Barrier
__________ 9. Trust Issues
__________ 10. Jargons
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(FISH BONE MAPPING)
Bone (Resources)
Tail Head
(Solution) (Problem/ Barrier)
Source: https://www.google.com/search
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TASK 9 (ORGANIZING THE BARRIERS)
Instructions: Using a graphic organizer of your choice, illustrate how the factors
discussed in this lesson could affect the effective flow of
communication.
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My Story: ___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
Resolution: __________________________________________________
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VIII. ASSIGNMENT
(CONQUERING THE BARRIERS OF THE PAST)
CRITERIA:
Content – 40%
Presentation - 30%
Relevance to the Theme – 20%
Language and Mechanics – 10%
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BIBLIOGRAPHY
1
Lombardo Jennifer, Barriers to Effective Communication: Definition & Examples,
https://study.com (accessed June 21, 2020)
2
Devito, The Basics of Human Communication, https://humancommkj.weebly.com,
(accessed June 21, 2020)
3
Bajracharya Shraddha, Semantic Barriers of Communication, https://businesstopia.net,
(accessed June 21, 2020)
5
Skills You Need, Active Listening, https://skillsyouneed.com (accessed June 18, 2020)
6
Knowledge Hut Tutorials, Project Management Concepts, https://knowledgehut.com,
(accessed June 18, 2020)
7
Cambridge Dictionary, Sympathy, https://dictionary.cambridge.org, (accessed June 18,
2020)
8
Business Dictionary, https://businessdictionary.com, (accessed June 18, 2020)
22
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Part III. VOCABULARY LIST
Task 1: CROSS THE WORD
Across: Down:
1. BARRIER 3. RECEIVER
2. SCHEMA 4. JARGONS
5. SEMANTICS 7. DISCOURSE
6. ORIENTATION 8. CONTEXT
Task 2: FIL-TTER (Fill with Letters)
1. noise
2. visual (noise)
3. homonyms
4. denotation
5. connotation
6. psychological (barrier)
7. culture
8. gesture
9. memorandum
10. electronic (mail)
Part IV. PRE-TEST
Task 3: THE FACES OF COMMUNICATION
1.
2.
3.
4.
5. ☺
6.
7.
8. ☺
9.
10. ☺
Task 4. PICTURE ASSOCIATION
(Answers may vary)
1. Physical Barrier
2. Semantic/ Language Barrier
3. Psychological Barrier/ Lack of Self Esteem
4. Cultural Barrier
ANSWER KEY:
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Task 5. WHAT COULD HAVE BEEN
1. C.
2. B.
3. B.
4. C.
5. C.
6. C.
7. C.
8. C.
9. A.
10. C.
Part VI. PRACTICE TASKS
Task 6. (SITUATION ASSOCIATION)
1. B. 6. I.
2. D. 7. G.
3. F. 8. E.
4. H. 9. C.
5. J. 10. A.
Task 7 (MY HANDPRINT OF SOLUTIONS)/ (FISH BONE MAPPING)
(Answers may vary and are subjective.)
Part VII. POST TEST
Task 8 (FACTOR ANALYSIS)
(Answers may vary and are subjective.)
Task 9 (ORGANIZING THE BARRIERS)
(Answers may vary and are subjective.)
Task 9 (PICTURE NARRATIVE)
(Answers may vary and are subjective.)
Part VIII. ASSIGNMENT
* CONQUERING THE BARRIERS OF THE PAST
* WE CAN BREAK THE BARRIER
(Answers may vary and are subjective.)
(* The subject teacher may craft his/ her rubrics as basis for evaluating students’ outputs.)