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Sca Internet Issues Form

This document is an SCA Internet and Device Report Form. It collects information from students and parents about issues with internet access, school-issued devices, and reasons for bringing devices in for repair. Parents are asked to sign the form providing their contact information. The form lists common device problems that may be fixed remotely by an SCA technician through methods such as rebooting the device, resetting accounts, or troubleshooting Microsoft applications.

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Avani August
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55 views2 pages

Sca Internet Issues Form

This document is an SCA Internet and Device Report Form. It collects information from students and parents about issues with internet access, school-issued devices, and reasons for bringing devices in for repair. Parents are asked to sign the form providing their contact information. The form lists common device problems that may be fixed remotely by an SCA technician through methods such as rebooting the device, resetting accounts, or troubleshooting Microsoft applications.

Uploaded by

Avani August
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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SCA INTERNET AND DEVICE REPORT FORM

SCA Contacts: 223-1758/223-4908 or email [email protected] or [email protected]

Name of Student: _____________________________ Class: __________


Date:________
INTERNET ACCESS
___ Internet Access Unavailable. ____ Blackout Is Affecting Internet
Access
___ Internet Access Keeps Dropping ____ Other
________________________________
DEVICE REPORT(FIRST & SECOND FORM ONLY - PLEASE RETURN FORM ALONG WITH ISSUED
DIGI DEVICE)
Date Device Turned In: ___________________ Serial Number:
____________________________
REASON FOR BRINGING IN DEVICE: (CHECK THOSE THAT APPLY)
___ Device Does Not Turn on After It Has Been Fully Charged.
___ No Sound, Microphone, Camera, Keyboard or Mouse Not Working
___ Computer Does Not Boot Up ___ Device Screen Freezes
___ Battery Does Not Hold Charge ___ Apps Are Not Working
___ Teams Is Inaccessible ___ Device Is Swelling

Other (Specify Reason)


__________________________________________________________________

____________________________ _________________________ CONTACT NUMBER:


________________
Print Name of Parent Parent Signature
______________________________________________________________________________
___________
REPAIRS THAT MAY BE FIXED REMOTELY: *Turn off and reboot device first* (Call in repairs to
SCA Technician)
Student Cannot Log into Teams Account
Resetting Teams Account or Resetting Passwords for Digi Devices
Microsoft 365 Applications Is Not Working, Example Word Document, Excel etc.
A Mercy Center of Excellence and Innovation

SCA INTERNET AND DEVICE REPORT FORM


SCA Contacts: 223-1758/223-4908 or email [email protected] or [email protected]
Name of Student: _____________________________ Class: __________ Date:________
INTERNET ACCESS
___ Internet Access Unavailable. ____ Blackout Is Affecting Internet
Access
___ Internet Access Keeps Dropping ____ Other
________________________________
DEVICE REPORT(FIRST & SECOND FORM ONLY - PLEASE RETURN FORM ALONG WITH DIG
ISSUED DEVICE)
Date Device Turned In: ___________________ Serial Number:
____________________________
REASON FOR BRINGING IN DEVICE: (CHECK THOSE THAT APPLY)
___ Device Does Not Turn on After It Has Been Fully Charged.
___ No Sound, Microphone, Camera, Keyboard or Mouse Not Working
___ Computer Does Not Boot Up ___ Device Screen Freezes
___ Battery Does Not Hold Charge ___ Apps Are Not Working
___ Teams Is Inaccessible ___ Device Is Swelling

Other (Specify Reason)


_______________________________________________________________

_____________________________ _________________________ CONTACT NUMBER:


________________
Print Name of Parent Parent Signature
______________________________________________________________________________
___________
REPAIRS THAT MAY BE FIXED REMOTELY: *Turn off and reboot device first* (Call in repairs to
SCA Technician)
Student Cannot Log into Teams Account
Resetting Teams Account or Resetting Passwords for Digi Devices
Microsoft 365 Applications Is Not Working, Example Word Document
A Mercy Center of Excellence and Innovation

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