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Telecom Revenue Assurance and Fraud Management Fundamentals: Training Course Outline

This document outlines a training course on telecom revenue assurance and fraud management. The two-day course covers topics such as the fundamentals of revenue assurance and fraud detection, telecommunication network architectures, revenue assurance methodologies, rating and billing systems, prepaid and postpaid services, revenue assurance analysis tools and processes, organizational models, fraud management best practices, and performance metrics. The goal is for participants to learn how to detect, analyze, fix, and reclaim revenue losses, as well as measure the financial impact of these issues.

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Abdillahi Jibril
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293 views3 pages

Telecom Revenue Assurance and Fraud Management Fundamentals: Training Course Outline

This document outlines a training course on telecom revenue assurance and fraud management. The two-day course covers topics such as the fundamentals of revenue assurance and fraud detection, telecommunication network architectures, revenue assurance methodologies, rating and billing systems, prepaid and postpaid services, revenue assurance analysis tools and processes, organizational models, fraud management best practices, and performance metrics. The goal is for participants to learn how to detect, analyze, fix, and reclaim revenue losses, as well as measure the financial impact of these issues.

Uploaded by

Abdillahi Jibril
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Telecom Revenue Assurance

and Fraud Management Fundamentals

TRAINING COURSE OUTLINE

LEARN IMPROVE GROW

 Overview of Telecom Revenue Assurance [RA]


 Overview of Telecom Fraud Management [FM]
 Detection, Correction and Prevention
 Risk areas and Methodologies
 Active and Passive RA
 Cost effective RA and FM

parcusgroup.com
Training Course Overview
This course is structured as a comprehensive and practical program, mixing theory with case studies as
well as team exercises. Our approach is built on over 20 years of operator experience and is tailored to
the requirements of telecom operators. It provides an in-depth insight into Revenue Assurance and
Fraud Management for the telecom industry.
Aim: Acquire knowledge and skills required to detect, analyse, fix and reclaim revenue leakages, as well
as to measure and report on the financial impact of RA findings.

Course Modules Breakdown (Example 2 Day Course)

Module Short Description


Day 1
Introduction to RA Introduction to revenue assurance.
Significance of revenue assurance in the telecom industry.
Concepts, application and best practices.
Fixed and Mobile Functional overview of fixed voice, mobile and data networks.
Telecommunication Networks MNO/MVNO value chain, operational differences and
similarities, the role of the MVNE, impacts on RA/FM.
Architecture of 3G, 4G & 5G mobile networks.
MVNO infrastructure and networks.
RA Methodology Objectives, scope & domain.
Detection, correction and prevention in RA.
Active versus reactive/passive approach.
Cost benefits analysis of different methodologies and
organisational RA/FM models.
RA Best Practices End-to-end reconciliation.
Errors in order, provisioning & network Integrity.
RA best practices.
TM Forum RA maturity model.
Rating & Billing, Billing and Effective credit management, collection process.
Accounting , Billing Data, Billing systems, accounting, accounts payables & receivables,
Data Sources, Data Types CDR’s, mediation.
Billing and financial systems, CRM, provisioning, fault
management, network monitoring.
Data integrity and data types.
Pre-paid, Post-paid & Pre-paid, post-paid, roaming overview.
Roaming & Interconnects interconnects, settlements and reconciliation.
RA Analysis Methodology and overview of RA systems and tools.
Design of Controls, measures, thresholds.
RA reporting dashboards and KPI’s.
The role of a data warehousing /repositories.
Process Impact on RA Risk areas, examples of domains to address;
provisioning/changes, rating/billing, settlement, collection &
credit management. Controls, reports and KPI’s
RA Organisation How to organise RA team activities, reporting lines.

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Day 2
Telecom Fraud Overview High level overview of telecom fraud and key risks
RA and FM Convergence Revenue Leakage – Differentiating RA & FM Issues.
Relationship between Fraud and Revenue Assurance.
Collaboration for multi-dimensional leakage.
Collaboration Components.
Telecom Fraud Case Studies & Traffic pumping schemes
Examples Schemes to defraud telecom service providers
Schemes conducted over the telephone
Mobile Payment risks & fraud
Direct Carrier Billing
Fraud Management Lifecycle Fraud prevention & detection
Fraud vs. Mobile Number Portability
Portability fraud targeting customers
Portability fraud targeting the operator
FM Best Practices TM Forum Fraud Management Maturity
Fraud Management Maturity Model
FMMMv2 Key Concepts, Dimensions, Topics, FM Maturity
Indicators
FM Business Metrics and Measures category: Loss Analysis
Performance Indicators Measures category: Process Effectiveness
Measures category: Process Efficiency
Measures category: Volume Analysis
Metrics / Indicators Summary Table
Other Quantitative Analysis
Summary with Q&A Review of key course contents, questions and Q&A
Course feedback from attendees

parcusgroup.com

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